Complaint desk
3
waiting on us
0
handed over, nobody picked up
202
need a ruling
You are
— pick your name —
Alejandro P · Customer service
Caet W · Finance
Charles C · Customer service
Dawn B · Management
Irving · Mentors
Kendrick P · Customer service
Maddy B · Management
Mariana · Outreach
Miguel D · Debt collection
Roberto · Mentors
Ronnie K · Outreach
Stephanie · Outreach
Tyesha H · Customer service
Veronica H · Customer service
Customer service
Debt collection
Outreach
Mentors
Escalation
Management
Add
What to do next
Desks
One at a time
By person
Board
208
Snapshot
Register
208
Log a complaint
The numbers
Booking reference
Type this and the model, client, studio, viewer, shoot date, sale and amount paid all fill themselves in. Leave it blank if you do not have it.
Date of complaint
How did it come in?
required
Email
Phone
Outreach — we called them
Text
Voicemail
In person
Social / DM
Bank — chargeback
Not recorded
Client name
only needed if there is no reference
What do they want?
required
— pick one —
Out of the contract
Money back
Their product
Money off
Billing admin
An explanation
Someone else
Nothing — just telling us
This is the counting field, and it chooses the steps.
The complaint — in their words if you have them
What was their problem?
required
This is what everyone sees first on the board.
Tactic
Summary
Who contacted who?
They contacted us
We contacted them
How
call
email
text
in person
They have gone to their bank
Log it