Formal dispute: says she was promised guaranteed paid work, wants the contract cancelled and $850 back
Evelyn Kokota P4036933
Customer service via Phone Waiting on the client · 33d
$4,000$3,150 still owing
Alejandro P
▶ Read the evidence and decide the position
Evelyn Kokota, for her daughter Victoria. "This email serves as our formal written notice that we dispute the $4,000 agreement and demand the immediate cancellation of the transaction and the return of the $850 already charged to us." She says Francisco told them on the phone that work was guaranteed, and Josie described a paid job at about $1,800 for two days’ weekend work; the signed contract states MAPS is not an agency and does not obtain or guarantee employment. She also says they were pressured through the e-signing — "Josie directed us to a button on the device and instructed us where to click" — and later that if the $850 is not returned within 24 hours she will escalate.
Last thing they wroteI emalied the client:
Maps Studio
Inbox
ALEJANDRO
Inquiries Studio <inquiries@mapsstudio.nyc>
Attachments
4:49?PM (0 minutes ago)
to evelynkokota2017@gmail.com
Hello Evenly,
It was a pleasure speaking with you, and I apologize for the delayed response. I was waiting for a response from upper management regarding your concerns.
First, I would like to apologize for any confusion that may have occurred during your consultation. Our goal is always to ensure that clients understand the services provided and what they can expect moving forward.
As I explained during our call yesterday, MAPS is a professional photography and modeling development studio that provides industry-standard images,…