An account is counted under every tag its notes match. Still open means money is still owed and no credit has been posted since the issue was first raised — the credit is read off the finance schedule, never off the note. Hardship and unhappiness are tags that ride along; neither puts an account on this list by itself.
| What the note says | Accounts | Still open | Reduced since | Paid off | Balance still open |
|---|---|---|---|---|---|
| Legal Legal / regulator threat | 113 | 60 53.1% | 20 17.7% | 33 29.2% | $147,456 |
| Scam claim Says we scammed them | 47 | 21 44.7% | 8 17.0% | 18 38.3% | $47,585 |
| Chargeback Chargeback / bank dispute | 35 | 21 60.0% | 3 8.6% | 11 31.4% | $45,957 |
| Cancel contract Wants out of the contract | 384 | 201 52.3% | 115 29.9% | 68 17.7% | $469,142 |
| Misled Says they were misled or lied to | 174 | 99 56.9% | 30 17.2% | 45 25.9% | $217,241 |
| Buyer's remorse Buyer's remorse — changed their mind | 80 | 37 46.3% | 20 25.0% | 23 28.7% | $79,544 |
| Complaint form Formal complaint logged | 277 | 86 31.0% | 135 48.7% | 56 20.2% | $212,862 |
| Wants cut Asked for a reduction | 293 | 153 52.2% | 93 31.7% | 47 16.0% | $319,021 |
| We offered We offered a reduction | 250 | 114 45.6% | 90 36.0% | 46 18.4% | $232,393 |
| Refund Wants a refund | 319 | 115 36.1% | 43 13.5% | 161 50.5% | $260,110 |
| No photos No photos / product wrong or not delivered | 262 | 128 48.9% | 31 11.8% | 103 39.3% | $238,467 |
| Hardship Hardship / cannot pay (tag only) | 163 | 82 50.3% | 52 31.9% | 29 17.8% | $172,270 |
| Unhappy Unhappy — no specific ask (tag only) | 377 | 152 40.3% | 144 38.2% | 81 21.5% | $348,988 |
| TOTAL — accounts (an account can carry more than one tag) | 1,023 | 492 48.1% | 184 18.0% | 347 33.9% | $1,037,276 |
| City | Accounts | Still open | Balance open | Wants out | Legal | Wants cut | We offered | Refund | Product |
|---|---|---|---|---|---|---|---|---|---|
| Boston | 101 | 38 37.6% | $78,275 | 38 | 11 | 23 | 23 | 29 | 29 |
| Chicago | 105 | 58 55.2% | $125,960 | 42 | 11 | 28 | 23 | 30 | 27 |
| Dallas | 160 | 62 38.8% | $118,001 | 51 | 14 | 42 | 32 | 55 | 38 |
| Florida | 117 | 51 43.6% | $104,611 | 41 | 15 | 37 | 22 | 32 | 34 |
| Houston | 130 | 69 53.1% | $159,620 | 60 | 16 | 41 | 35 | 44 | 26 |
| Nashville | 83 | 52 62.7% | $97,125 | 25 | 11 | 24 | 19 | 21 | 22 |
| New York | 193 | 110 57.0% | $229,653 | 71 | 27 | 62 | 65 | 55 | 53 |
| Orlando | 134 | 52 38.8% | $124,030 | 56 | 8 | 36 | 31 | 53 | 33 |
All time, not the window — so a rise or fall in complaints is visible.
| Month last raised | Accounts | Still open | Balance open | Credited since | Wants cut | Wants out |
|---|---|---|---|---|---|---|
| 2026-09 | 96 | 47 49.0% | $108,094 | 15 | 29 | 36 |
| 2026-08 | 360 | 168 46.7% | $362,829 | 90 | 96 | 145 |
| 2026-07 | 426 | 200 46.9% | $432,118 | 100 | 121 | 153 |
| 2026-06 | 403 | 206 51.1% | $393,164 | 77 | 101 | 151 |
| 2026-05 | 357 | 212 59.4% | $403,017 | 48 | 88 | 129 |
| 2026-04 | 350 | 185 52.9% | $363,395 | 64 | 104 | 121 |
| 2026-03 | 390 | 219 56.2% | $395,358 | 47 | 105 | 123 |
| 2026-02 | 300 | 168 56.0% | $290,654 | 38 | 76 | 89 |
| 2026-01 | 302 | 178 58.9% | $292,065 | 41 | 79 | 112 |
| 2025-12 | 293 | 169 57.7% | $262,228 | 56 | 73 | 107 |
| 2025-11 | 293 | 163 55.6% | $232,788 | 59 | 79 | 108 |
| 2025-10 | 389 | 210 54.0% | $331,207 | 99 | 134 | 128 |
| 2025-09 | 309 | 182 58.9% | $281,498 | 72 | 106 | 114 |
| 2025-08 | 289 | 197 68.2% | $330,790 | 75 | 95 | 136 |
| 2025-07 | 259 | 199 76.8% | $311,360 | 53 | 86 | 120 |
| Since it was last raised | Open accounts | Balance | Average balance |
|---|---|---|---|
| This week | 22 4.5% | $49,904 | $2,268 |
| 8–30 days | 69 14.0% | $138,201 | $2,003 |
| 1–3 months | 401 81.5% | $849,170 | $2,118 |
Taken from the wording of the note itself — "client emailed", a pasted mail thread, "txt + em", a call transcript. The channel is the first entry on the case that says one, so an issue that arrived by phone and continued by email counts as a phone call. A third of entries never state it and are shown as their own row, not spread across the others.
| How it reached us | Accounts | Still open | Balance open | Mostly |
|---|---|---|---|---|
| Not stated | 217 21.2% | 90 41.5% | $174,579 | Refund 66 · No photos 66 · Wants cut 30 |
| Call recording | 9 0.9% | 4 44.4% | $10,915 | Complaint form 5 · We offered 5 · Refund 5 |
| Inbound call | 267 26.1% | 115 43.1% | $240,257 | Cancel contract 120 · Unhappy 113 · Complaint form 95 |
| Outbound call | 100 9.8% | 67 67.0% | $146,962 | Cancel contract 39 · Unhappy 38 · No photos 33 |
| 362 35.4% | 176 48.6% | $380,404 | Unhappy 188 · Cancel contract 181 · Complaint form 139 | |
| Text / SMS | 55 5.4% | 34 61.8% | $65,741 | We offered 20 · Wants cut 18 · Misled 13 |
| Social / DM | 7 0.7% | 4 57.1% | $12,400 | Legal 4 · Complaint form 3 · No photos 3 |
| In person | 4 0.4% | 1 25.0% | $2,467 | Misled 3 · We offered 1 · Hardship 1 |
| Letter / notice | 2 0.2% | 1 50.0% | $3,550 | Legal 2 · Unhappy 2 · Cancel contract 1 |
Outreach takes the call and gives the new pitch. After that it splits two ways: a product or sales problem goes to customer service, a money problem goes to debt collection. Where an account is both — unhappy AND behind — it is a customer service job first, because the money conversation does not land until the grievance is answered.
| Goes to | Accounts | Still open | Balance open | Average balance | Mostly |
|---|---|---|---|---|---|
| Customer service | 860 84.1% | 389 45.2% | $839,127 | $2,157 | Cancel contract 384 · Unhappy 377 · Refund 319 |
| Debt collection | 111 10.9% | 80 72.1% | $149,369 | $1,867 | Wants cut 84 · We offered 48 · Hardship 28 |
| Outreach | 52 5.1% | 23 44.2% | $48,780 | $2,121 | Misled 32 · Buyer's remorse 13 · Scam claim 9 |
Cancellation requests, "the contract is void", attorney / BBB / court / fraud claims, and anything entered on the studio's own complaint template.
Showing the 400 most recently raised of 509 — the CSV on the Work list tab has every one.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
T3756896 |
Marie Vil | Boston | 2026-09-16 | 1d | Legal Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-16 · no reply | $3,000 | $0 | $2,450 | Kendrick P - 09/16/2026 17:39 Client Name:Marie Vil Model Name: Marie Vil REF# T3756896 Total Package Amount: $3000 Amount to date: $550 Date of Shoot: 03/13/26 Date of Complaint: 03/25/26 Sales Sheet: N/A | ||
P3873098 |
Rayon Chan | New York | 2026-09-16 | 1d | Legal Chargeback Cancel contract Buyer's remorse Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Open | Caet W | 2026-09-16 · no reply | $3,500 | $200 | $1,425 | $1,500 | …science, accountability, transparency, and basic human decency involved in how customers are treated. I agreed to the $100 monthly payments because I want this nightmare over with, not because I suddenly believe the way… |
P4036933 |
Evelyn Kokota | New York | 2026-09-16 | 1d | Legal Complaint form Wants cut We offered Refund Unhappy | Call recording | Customer service | Open | Alejandro P | 2026-09-16 · no reply | $4,000 | $0 | $3,150 | Alejandro P - 09/16/2026 11:21 The Client emailed: Re: You received a new invoice (#0014190-R-0001) MAPS WEST 38 Evelyn K 10:57?AM (21 minutes ago) to Studio, messenger, inquiries, Inquiries, Lawyer If you have any inqui… | |
H3987794 |
Khadija Zitoun | Houston | 2026-09-16 | 1d | Chargeback Cancel contract Hardship | Customer service | Open | Caet W | 2026-09-16 · no reply | $4,000 | $0 | $3,550 | … the agreement after I returned home and was able to have the contract translated and understand what it said. Once I understood the amount, I contacted you and asked you to cancel the agreement on the same day. I made … | ||
D2882867 |
Tamishia Clayborn | Dallas | 2026-09-15 | 2d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund No photos Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-09-15 | $4,000 | $1,071 | $-5 | $2,129 | …a H - 09/15/2026 10:57 I reached out to the client regarding her voicemail She was very upset because we charged her card and refused to go back to the offer she was given back in January Client also claimed that she ne… |
H4023346 |
Jace Porter | Houston | 2026-09-15 | 2d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-15 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 09/15/2026 14:07 The client called and was very difficult and rude. She wants to cancel the agreement that was signed by her daughter, who is an adult. She says she dropped her off at the shoot and told her … | ||
N4026459 |
Heather Nichols | Nashville | 2026-09-15 | 2d | Legal Scam claim Buyer's remorse Refund | Customer service | Paid off | Steph A | 2026-09-15 | $4,050 | $4,050 | $0 | …n 2-6 PM. See you Monday! Steph -- Stephanie Beck Williams | Agent | Owner, DAN Talent Group, Inc. 3820 Charlotte Avenue Suite 146-15 Nashville, TN 37209 615.591.7064 dantalentgroup.com Add'l email: stephanie@dantalentg… | ||
T4027488 |
Linda Yenge | Boston | 2026-09-15 | 2d | Misled Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-15 · no reply | $4,000 | $296 | $3,279 | Kendrick P - 09/15/2026 14:08 Client called saying that we did not give her what was promised and that she isn't supposed to be looking for jobs and we are supposed to find the work for her. I provided her with the clari… | |
F3997423 |
Alexis Adams | Orlando | 2026-09-15 | 2d | Complaint form Wants cut Unhappy | Outbound call | Customer service | Open | Lacole R | 2026-09-16 | $3,500 | $258 | $2,842 | Lacole R - 09/15/2026 12:17 CONTRACT ISSUE: Client Name:Alexis Adams Model Name: Alexis Adams REF# F3997423 Total Package Amount: $3500 Amount to date: $658.33 Date of Shoot: 07/01/26 Date of Complaint: 09/14/26 Sales Sh… | |
C4041318 |
Joangel Gonzalez | Chicago | 2026-09-14 | 3d | Cancel contract No photos | Customer service | Paid off | Tyesha H | 2026-09-14 | $400 | $400 | $0 | …tart Package — $4,000 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $6,000 Personal Web Page (1 year hosting) Professi… | ||
D3761255 |
Brooklynn Prewitt | Dallas | 2026-09-14 | 3d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Paid off | Kendrick P | 2026-09-16 | $4,000 | $1,500 | $0 | $1,000 | Kendrick P - 09/14/2026 12:53 Client emailed Brenda Prewitt <prewitt.brenda@gmail.com> Sep 13, 2026, 7:12?PM (15 hours ago) to me Good afternoon, My daughter, Brooklynn Prewitt, came and took photos with y’all a few mont… | |
D4061669 |
Ashok Soma | Dallas | 2026-09-12 | 5d | Cancel contract | Not stated | Customer service | Open | Elly R | 2026-09-14 | $400 | $0 | $250 | Elly R - 09/12/2026 17:41 Mom and Dad confused. Said not told about 399 or paying on day. Had to explain what we do again to them. Dads cards declined a few times but still did the 100 down, will upgrade later. Understan… | |
M4004434 |
Chrismene Sinel | Florida | 2026-09-11 | 6d | Chargeback Cancel contract Buyer's remorse Refund | Customer service | Paid off | Caet W | 2026-09-14 | $3,000 | $3,000 | $0 | …ded, leaving your out-of-pocket costs at zero. Despite this, you agreed to proceed with a $3,000 package and our studio subsequently produced and delivered all items included in your order. Since we cannot expend our st… | ||
F4005450 |
Tristan Barkley | Orlando | 2026-09-11 | 6d | Cancel contract We offered | Customer service | Open | Kendrick P | 2026-09-11 · no reply | $3,000 | $0 | $2,650 | … formal written channels. ------------------------ I emailed Inquiries Studio Attachments 10:48?AM (0 minutes ago) to Tristan Hello Tristan, Attached below is the completed and signed agreement for your review. Please r… | ||
D3878700 |
Meredith Washington | Dallas | 2026-09-11 | 6d | Legal Cancel contract Refund | Customer service | Paid off | Tyesha H | 2026-09-16 | $6,000 | $6,000 | $0 | …modelingagency.com requesting the registration link to pay the website design fee. 2?? After payment, your non-exclusive contract will be sent via DocuSign. A parent or legal guardian must complete sign-ups for anyone u… | ||
T2837648 |
Jeremiah Levi | Boston | 2026-09-11 | 6d | Cancel contract | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-14 | $2,500 | $1,525 | $0 | $450 | Kendrick P - 09/11/2026 12:50 Client called asking for details regarding the status of his account and why he is still having to pay toward the account after asking to cancel. I explained the current situation and that t… |
C2915839 |
Chereese Hill | Chicago | 2026-09-11 | 6d | Legal Complaint form Unhappy | Customer service | Open | Kendrick P | 2026-09-11 · no reply | $3,000 | $1,546 | $604 | $500 | … willing to still pay moving forward. She was very appreciative of the assistance and said she will reach out once the card comes in the mail. ------------------------------ Client Name:Chereese Hill Model Name: Cherees… | |
F4020988 |
Matthew Alers | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-16 | $4,000 | $246 | $2,704 | Tyesha H - 09/10/2026 11:31 Client called in asking to cancel the subscription I explained that we had previously offered to reduce his package, and he didn't respond I also told him that no changes could be made until t… | |
F3994613 |
Shannon | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Unhappy | Customer service | Open | Kendrick P | 2026-09-10 · no reply | $3,000 | $0 | $2,650 | …ts included in your package have been delivered in accordance with the agreement, and our records indicate that you were able to successfully access and download those products. The agreement you signed also includes sp… | ||
F3894583 |
Nihad Berdigue | Orlando | 2026-09-10 | 7d | Cancel contract Wants cut | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 · no reply | $4,000 | $279 | $3,071 | Kendrick P - 09/10/2026 13:37 This client called asking to cancel, and i explained to her that she has entered all the products haver been delivered. There are two charges being disputed, so I couldn't make any form of r… | |
T2841238 |
Sierra H. Dearns | Boston | 2026-09-10 | 7d | Complaint form We offered No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-10 | $4,550 | $1,013 | $2,038 | $1,000 | Tyesha H - 09/10/2026 11:54 Client emailed: Sierra 11:36?AM (14 minutes ago) to me Hi there, Just want to ensure you saw my payment of $300 made last week. Thanks for letting me know, I got laid off this past May and it … | |
F4057666 |
Darien Nunez | Orlando | 2026-09-10 | 7d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-09-10 · no reply | $1,000 | $0 | $850 | Alejandro P - 09/10/2026 12:25 The client called requesting to cancel his agreement. I explained that he had already downloaded his digital images and had also received a price reduction, as the original price of the Dig… | |
D4061930 |
Chelsea Ikowe | Dallas | 2026-09-10 | 7d | Cancel contract | Not stated | Customer service | Paid off | Elly R | 2026-09-11 | $500 | $500 | $0 | Elly R - 09/10/2026 12:46 She was very quite and not sure what she wants to do in life yet, just started job and very concerned about money. No monthly payment was an option. 10 images today and understands fully can not… | |
D4007615 |
Carl Burog | Dallas | 2026-09-09 | 8d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-14 | $4,000 | $150 | $1,050 | $2,000 | Kendrick P - 09/09/2026 14:28 Client emailed Carl Burog Sep 8, 2026, 11:40?AM (1 day ago) to me Good Morning, Hello, I'd like to cancel my model start, in order to focus on my studies. I'm grateful for this opportunity t… |
P3890137 |
Nkechi Ojiabo | New York | 2026-09-09 | 8d | Legal Misled Complaint form Wants cut We offered No photos Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-09-09 | $1,500 | $92 | $1,008 | $200 | …o I was verbally informed that I will receive a photo plaque in mail not email. During my visit, your representative did not mention a digital zcard. After signing the contract I then saw z card on the contract and I im… |
B2500566 |
Laurette R. Faton | New York | 2026-09-09 | 8d | Cancel contract Misled Wants cut No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-09 | $1,700 | $349 | $631 | $500 | Tyesha H - 09/09/2026 11:35 Consumer Bureau, NYAG Attachments Tue, Sep 8, 1:36?PM (21 hours ago) to me NYS OAG Complaint 25-083471-M1 3rd Request IMPORTANT NOTICE: This e-mail, including any attachments, may be confident… | |
H3874029 |
Baoline Eyong | Houston | 2026-09-08 | 9d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Open | Lacole R | 2026-09-08 · no reply | $3,000 | $662 | $1,988 | …00 reduction of the remaining balance. I am formally disputing the remaining balance, and I am also requesting a refund of the money I have already paid for services that I believe were not fully provided. I will be pro… | ||
H4005982 |
Kylie Furst | Houston | 2026-09-08 | 9d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Tyesha H | 2026-09-08 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/08/2026 09:35 Client emailed: Kylie Furst <kyliefurstt@icloud.com> Mon, Aug 17, 11:17?AM to inquiries Hi USA models! My name is Kylie Furst and on Friday August 14 2026 I lost my job and am now in a financi… | |
H3989074 |
Shana Liggins | Houston | 2026-09-08 | 9d | Misled Complaint form Wants cut Unhappy | Social / DM | Customer service | Open | Kendrick P | 2026-09-08 · no reply | $4,000 | $298 | $3,277 | Kendrick P - 09/08/2026 14:20 Client Name:Shana Ligguns Model Name: Amina Liggins REF# H3989074 Total Package Amount: $4000.00 Amount to date: $723 Date of Shoot: 06/14/26 Date of Complaint: 06/18/26 Sales Sheet: N/A ---… | |
D4059707 |
Thao Nguyen | Dallas | 2026-09-08 | 9d | Complaint form Refund Unhappy | Call recording | Customer service | Paid off | Tyesha H | 2026-09-14 | $50 | $50 | $0 | Tyesha H - 09/08/2026 10:17 Client Name: Thao Nguyen Model Name: Alice Nguyen REF# D4059707 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 09/07/2026 Date of Complaint: 09/07/2026 Sales Sheet: Y -----… | |
M2935730 |
Liceth Martines | Florida | 2026-09-04 | 13d | Cancel contract Wants cut No photos Hardship Unhappy | Outbound call | Customer service | Open | Charles C | 2026-09-04 · no reply | $4,000 | $0 | $2,450 | … contract, you can have back everything you promise me and I can rest from this. Please understand for me is giving more than $2K for something that doesn't work for me. ...................................... Emailed re… | |
C3738784 |
Mya McDonald | Chicago | 2026-09-04 | 13d | Cancel contract Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-08 | $1,500 | $90 | $810 | $400 | Alejandro P - 09/04/2026 10:30 The client called in and requested help. Finding jobs and she said that some one promise a reshoot I told her that I don se this on her account and I explained that she can uses the images … | |
P3844591 |
Madhuti Gattupalli | New York | 2026-09-04 | 13d | Complaint form Wants cut Unhappy | Customer service | Open | Charles C | 2026-09-04 · no reply | $2,000 | $121 | $1,329 | Charles C - 09/04/2026 14:07 Client emailed: hello i did not see this message.. can we please settle this account or too late ?? | ||
F3894200 |
Billy Perez | Orlando | 2026-09-03 | 14d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $117 | $933 | $2,500 | Kendrick P - 09/03/2026 11:03 Client emailed Stxrk_ Lxrd117 Sep 1, 2026, 10:38?AM (2 days ago) to me I was never goijg to pay that much your adding to it ive already repirted everything to my bank i will go to the BBB or… |
F4024165 |
Lovens-Matthew Joseph | Orlando | 2026-09-03 | 14d | Cancel contract Hardship | Customer service | Open | Kendrick P | 2026-09-03 · no reply | $3,000 | $0 | $2,650 | …ur products, provide information regarding your next steps for pursuing opportunities, and address any questions or concerns you may have. Unfortunately, we have not yet been able to connect with you. I also noticed tha… | ||
C3999479 |
Hanna Marie | Chicago | 2026-09-03 | 14d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Emily L | 2026-09-04 | $3,000 | $329 | $721 | $1,500 | Emily L - 09/03/2026 13:24 she called in and I explained further She was ok with the amounts that processed and she is further ahead Expressed dealing w/ financial difficulties now and continue w / the $58.33 for now Tol… | |
P3746551 |
Irina Strizhova-Jeffrey Ponti (model) | New York | 2026-09-02 | 15d | Cancel contract Misled Wants cut Hardship Unhappy | Customer service | Open | Caet W | 2026-09-03 | $4,000 | $0 | $3,575 | … in April. I had already paid for and received the digital photographs, and I did not wish to continue with the portfolio service, which I have not used. Please resend or forward the August 12 Management Team response t… | ||
H3988004 |
Jamarii Coleman | Houston | 2026-09-02 | 15d | Cancel contract Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-09-02 · no reply | $4,000 | $0 | $3,550 | …ed: Cancellation of Order Ref H3988004 — Jamarii Coleman ALEJANDRO Summarize this email Jamarii Coleman <jcjamariijalee@gmail.com> Jun 13, 2026, 9:57?PM to me To The Photo Studio Group Texas LLC / Angela K, I am writing… | ||
N2822656 |
Averri Anderson | Nashville | 2026-09-02 | 15d | Complaint form Wants cut No photos Unhappy | Inbound call | Customer service | Open | Emily L | 2026-09-09 | $1,500 | $620 | $680 | Emily L - 09/02/2026 13:29 asked for a call back $25 wont cut it perhaps she can pay off reduced amount? | |
C2906978 |
Maria Marrufo | Chicago | 2026-09-01 | 16d | Chargeback Cancel contract Wants cut | Inbound call | Customer service | Paid off | Caet W | 2026-09-04 | $4,000 | $1,450 | $0 | $1,500 | …e original agreement is dated December 23, 2025, while the Continuous Payment Authority bears the later date of August 27, 2026. Please reconcile these dates and explain the circumstances under which the later document … |
H4006589 |
Cooper Kidwell | Houston | 2026-09-01 | 16d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/01/2026 16:26 Stephanie Outreach Aug 31, 2026, 12:49?PM (1 day ago) to me Hello, this is Blaine Kidwell, 940-867-6368. My son Cooper called me and saying he owes y 'all all this money. He has sent me a copy… | ||
P4028849 |
Swapnali "Nelly" Bhide | New York | 2026-09-01 | 16d | Cancel contract Wants cut We offered Refund Unhappy | Outbound call | Customer service | Reduced since | Caet W | 2026-09-01 | $4,000 | $131 | $919 | $2,500 | Caet W - 09/01/2026 15:16 client emailed: It shows MAPS studio's name. Please refer to the screenshot attached to this email. responded: The initial payment date shows August 3rd. We show you initially processed a $400 p… |
H3882042 |
Adaham Bawaneh | Houston | 2026-09-01 | 16d | Legal Chargeback Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-09 | $4,000 | $592 | $2,958 | …en a reasonable indication that my son was actually progressing toward modeling work-we would not be having this conversation. The issue is that our actual experience has been dramatically different from the impression … | ||
P3845385 |
Ismail Kande | New York | 2026-09-01 | 16d | Cancel contract No photos | Not stated | Customer service | Open | Emily L | 2026-09-01 · no reply | $3,000 | $0 | $2,650 | Emily L - 09/01/2026 13:00 Doesn't want to continue Felt scammed- Because he doesn't know what to do next. in the car Hard to hear Said hes letting it go Hes getting deployed Advised him it would go to 3rd party collecti… | |
D3759339 |
Sarbpreet Kaur | Dallas | 2026-09-01 | 16d | Cancel contract No photos | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $3,200 | $1,146 | $1,604 | …H - 09/01/2026 16:32 Client emailed: Sarbpreet Kaur Mon, Aug 31, 11:19?AM (1 day ago) to me Hi, I am not using services provided by you and I have paid for few months. And I would like to get out of this because I tried… | ||
N2907531 |
NOA SHIMONI | Nashville | 2026-09-01 | 16d | Cancel contract Wants cut No photos | Inbound call | Customer service | Open | Caet W | 2026-09-01 · no reply | $1,500 | $154 | $1,096 | …student, and unfortunately, I cannot afford the payments associated with the contract. I also did not use or need the additional items that were provided. I understand that I agreed to the contract, and I’m not trying t… | |
H2826642 |
Jasmine Anowi | Houston | 2026-09-01 | 16d | Cancel contract Buyer's remorse Refund Unhappy | Customer service | Open | Caet W | 2026-09-14 | $3,000 | $0 | $2,700 | …nication as this issue has been addressed ad nauseam. If you'd like to remedy your account concerning the discount offer so you can receive your items once again fresh in your inbox, we're happy to help. However, we wil… | ||
D3747925 |
Brinda Nsideu | Dallas | 2026-08-31 | 17d | Cancel contract We offered | Customer service | Reduced since | Caet W | 2026-08-31 | $3,500 | $656 | $1,444 | $1,000 | Caet W - 08/31/2026 13:29 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
M4032038 |
Lawson Kincaid | Florida | 2026-08-28 | 20d | Legal No photos Hardship | Social / DM | Customer service | Paid off | Kendrick P | 2026-08-28 | $2,350 | $2,350 | $0 | Kendrick P - 08/28/2026 09:43 Added upsell of 200 for 2 look reshoot to upsale sheet for Tyesha, who is the one who secured the upsale. | |
D4021819 |
Lauren Cudd | Dallas | 2026-08-28 | 20d | Legal Scam claim Complaint form Wants cut Unhappy | Customer service | Reduced since | Steph A | 2026-08-28 | $2,000 | $0 | $1,050 | $500 | Steph A - 08/28/2026 09:38 FWD TO MADDY Zenaida giving you a call from the Better Business Bureau - (Client ref # D4021819) Inquiries Studio <inquiries@studio-1.us> 9:38?AM (0 minutes ago) to Maddy You received a new voi… | |
D4021253 |
Evelyn Rodriguez | Dallas | 2026-08-28 | 20d | Cancel contract Wants cut Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-08-28 | $4,000 | $-650 | $0 | $4,000 | Veronica H - 08/28/2026 11:10 Alejandro ask me to issue refund of $279.16 and end recurring done |
T3994600 |
Marcella Oyadiji | Boston | 2026-08-28 | 20d | Cancel contract Misled Buyer's remorse Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Emily L | 2026-08-28 | $4,000 | $150 | $1,200 | $2,000 | Emily L - 08/28/2026 11:14 AGain repeated she felt scammed I asked why *the person she met with was very convincing and made it seem like in 3 weeks something would happen. ( kept repeating this) Client felt misled --the… |
P4039949 |
Sarah Sweetman | New York | 2026-08-28 | 20d | Cancel contract | Not stated | Customer service | Open | Selina M | 2026-09-14 | $4,000 | $0 | $2,950 | Selina M - 08/28/2026 15:08 spoke to, confirmed, mentioned she isnt feeling good and i let her know to call the NYC office tomorrow if she needs to cancel/reschedule. Also let her know if she arrives 30 min past her sche… | |
M4028371 |
JHONNIEL MEDRANO | Florida | 2026-08-27 | 21d | Cancel contract Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-27 | $4,000 | $4,000 | $0 | …in, and he now requested a full cancellation. He claims that he reviewed the images and that he does not like any of them. He said that the images are out of focus. And he claims that there are some images where his eye… | |
D4041159 |
Elle Obiakor | Dallas | 2026-08-27 | 21d | Cancel contract | Not stated | Customer service | Open | Elly R | 2026-09-01 | $3,000 | $0 | $2,550 | Elly R - 08/27/2026 18:27 Thanks Jill! Husband not too on board but mom really wants this so she went ahead and stared. Understands can not cancel | |
H4025485 |
Scarlet Abreu | Houston | 2026-08-26 | 22d | Cancel contract Buyer's remorse We offered | Customer service | Reduced since | Kendrick P | 2026-08-31 | $4,000 | $296 | $2,254 | $1,000 | …------ I emailed Inquiries Studio <inquiries@studio-1.us> 3:25?PM (0 minutes ago) to Scarlett Hello Scarlett, Thank you for your email and for your understanding regarding the adjustment already offered. I have reviewed… | |
T4036381 |
Meghan Thomas | Boston | 2026-08-26 | 22d | Scam claim Cancel contract Misled Complaint form We offered Unhappy | Customer service | Paid off | Kendrick P | 2026-08-26 | $4,000 | $0 | $0 | $3,550 | Kendrick P - 08/26/2026 17:52 Client Name:Meghan Thomas Model Name: Armanii Sheldon REF# T4036381 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/22/26 Date of Complaint: 08/22/26 Sales Sheet: Y ------… | |
P3990507 |
Ezra Brown | New York | 2026-08-26 | 22d | Legal Misled Complaint form Wants cut We offered Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-09-01 | $4,000 | $367 | $1,283 | $1,500 | Alejandro P - 08/26/2026 13:12 The client emailed: Ezra Brown Fri, Aug 21, 1:27?PM (5 days ago) to me Yes I would like to reduce the package so that my remaining balance is $1,281. 12. Just so that we are clear as soon a… |
P4033122 |
Celeste Mayorga | New York | 2026-08-26 | 22d | Cancel contract Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $46 | $504 | $3,000 | …to me ---------- Forwarded message --------- From: celeste mayorga <celeste1076@gmail.com> Date: Sat, Aug 15, 2026 at 3:50?PM Subject: Delete To: > wrote: <production@mapsstudio.nyc> Please cancel everything and delete … |
M3992833 |
Lysa Takesian | Florida | 2026-08-26 | 22d | Cancel contract | Outbound call | Customer service | Open | Caet W | 2026-08-26 · no reply | $4,000 | $0 | $3,150 | Caet W - 08/26/2026 08:45 client txt: We have spoke to you and told you we wanted to cancel the contract. That's why payment doesn't go through responded: Kindly note that your first request to cancel came well after we … | |
D3994992 |
Vivian Ilkenhans | Dallas | 2026-08-26 | 22d | Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Charles C | 2026-08-26 | $4,000 | $53 | $997 | $2,500 | Charles C - 08/26/2026 09:25 Client emailed: You can charge the card on file ending 1369 for the reduced amount of $53. Vivian Ilkenhans .............................................. processed payment of $53.00 towards … | |
T2859314 |
Christian Gaffader | Boston | 2026-08-26 | 22d | Cancel contract No photos Unhappy | Customer service | Paid off | Irving S | 2026-08-26 | $6,000 | $6,000 | $0 | …en the talent actually books work. JW Talent's terms also state that the subscription is for an initial term and automatically renews, with cancellation requiring written notice at least 60 business days before the invo… | ||
B2808321 |
Anitta Koch | New York | 2026-08-26 | 22d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-08-26 · no reply | $1,500 | $200 | $800 | …. I had to relocate back to home country, because I was no longer working and could no longer afford living in the USA. I really do apologize for all the inconvenience that has been caused, however there is really nothi… | ||
H4032787 |
Krissie Nelson | Houston | 2026-08-25 | 23d | Complaint form No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $3,000 | $0 | $2,150 | $500 | Alejandro P - 08/25/2026 10:13 CONTRACT ISSUE: Client Name: Krissie Nelson Model Name: Krissie Nelson REF# H4032787 Total Package Amount: $3000 Amount to date: $350 Date of Shoot: 08/09/2026 Date of Complaint: 08/10/2026… |
D3997281 |
Sandra Jackson | Dallas | 2026-08-25 | 23d | Cancel contract Complaint form Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $4,000 | $142 | $2,408 | $1,000 | Alejandro P - 08/25/2026 13:29 The client called in and requested a full cancellation. I explained that this account was already reduced; the payment that was processed today is the payment she agreed to last month. She … |
P4022390 |
Jesenia Mieles | New York | 2026-08-25 | 23d | Cancel contract Misled Buyer's remorse We offered Refund No photos Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-01 | $4,000 | $0 | $3,550 | Kendrick P - 08/25/2026 12:58 Client emailed Jezebel G Macias Aug 21, 2026, 1:47?AM (4 days ago) to me I want to be very clear that I am not interested in refinancing, reducing, or modifying the remaining balance. I do n… | ||
F4036579 |
Darien Silva | Orlando | 2026-08-25 | 23d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-25 | $4,000 | $-550 | $0 | $4,000 | … a **full cancellation** of the account. The client emailed Finance; ------ Forwarded message --------- From: Darien Silva <dtrainsilva1999@gmail.com> Date: Sun, Aug 16, 2026 at 5:23?PM Subject: IMMEDIATE CONTRACT CANCE… | |
N4025812 |
Brandi Hunter | Nashville | 2026-08-25 | 23d | Legal Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-04 | $4,000 | $0 | $3,550 | …at the agreement be canceled and that you provide written confirmation that you will not pursue any additional payment or enforce any disputed provisions against me. I have retained the communications and documents prov… | ||
C3989849 |
LaSharon Brown - Mother | Chicago | 2026-08-25 | 23d | Cancel contract Buyer's remorse Complaint form Refund No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 · no reply | $1,500 | $0 | $1,300 | …y providing the materials and services included in your package, such as the professional portfolio images, Digital Z-Card, website, and other industry resources designed to support your son's modeling goals. We underst… | |
F4004667 |
LESLEIGH REDAVID | Orlando | 2026-08-25 | 23d | Legal Misled Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-25 | $4,050 | $4,050 | $0 | Alejandro P - 08/25/2026 11:04 The client emalied: Lesleigh Redavid Wed, Aug 12, 8:50?AM (13 days ago) to me I still do not see any refund applied to my card. Please advise when this will happen. Lesleigh Redavid 10:52?A… | ||
F4024504 |
Archi Patel | Orlando | 2026-08-24 | 24d | Cancel contract Misled Wants cut We offered Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-08-27 | $4,000 | $292 | $2,208 | $1,000 | …ctified asap! Kind Regards, Archi Patel ------------------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 10:35?AM (0 minutes ago) to ARCHI Arohi Patel - F4024504 Inquiries Studio <inquiries@studio-1.us… |
M4037252 |
Matt Muleta | Florida | 2026-08-24 | 24d | Cancel contract We offered | Inbound call | Customer service | Paid off | Steph A | 2026-08-27 | $450 | $450 | $0 | … STUDIO 1 Inquiries Studio <inquiries@studio-1.us> 9:25?AM (0 minutes ago) to me You received a new voicemail message Info New voicemail message Time: Monday, August 24 2026 9:01 AM From: MATT MULETA (703) 350-6476 Dura… | |
T4036853 |
Will Fontaine | Boston | 2026-08-24 | 24d | Cancel contract | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-24 | $50 | $0 | $0 | Tyesha H - 08/24/2026 13:00 Client called in requesting to cancel He states that he is not in the right place to proceed with this package I asked if he wanted to purchase a few images and he said no Refund issued for $4… | |
P4006994 |
Lina Marin | New York | 2026-08-24 | 24d | Legal Scam claim Buyer's remorse | Outbound call | Customer service | Open | Maddy B | 2026-08-24 · no reply | $4,000 | $0 | $3,550 | Maddy B - 08/24/2026 16:51 sent to csv maria Rodgriguez - 09/08/2026 10:39 Called client, she said she spoke with her lawyer and won't be making payments because this is "useless" to her. I explained that payments are st… | |
M3884898 |
Brittany Paul | Florida | 2026-08-24 | 24d | Cancel contract Hardship | Inbound call | Customer service | Open | Maddy B | 2026-08-24 · no reply | $3,500 | $0 | $2,950 | Maddy B - 08/24/2026 17:06 M3884898 - 3 missed pmt see what issue is if no resolution send to caet maria Rodgriguez - 09/11/2026 11:27 Called client, she said she previously tried to reach out to cancel her contract. I l… | |
M2855326 |
Gianna Smith | Florida | 2026-08-21 | 27d | Complaint form Wants cut Unhappy | Customer service | Open | Kendrick maria Rodgriguez | 2026-09-08 | $3,000 | $2,004 | $671 | Kendrick maria Rodgriguez - 08/21/2026 16:49 Client emailed: Gianna Smith 3:39?PM (1 hour ago) to Studio1 Good afternoon. I will not be able to make my payment until September 4th. Thanks. I cannot afford it right now an… | ||
C3744622 |
Rachel Hwang | Chicago | 2026-08-21 | 27d | Legal Unhappy | Customer service | Open | Roberto M | 2026-09-16 | $4,000 | $2,950 | $5 | … you can work with other agencies while they represent you. I wouldn't tell you not to sign the agreement, but I would recommend getting clarification on these areas first so you fully understand what you're agreeing to… | ||
H4006308 |
Seth Tuffour | Houston | 2026-08-20 | 28d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-26 | $4,000 | $114 | $1,936 | $1,500 | …t me know as soon as you can. Thanks a million. Seth. ------------------ I emailed: Inquiries Studio 3:09?PM (0 minutes ago) to seth Hello Seth, Thank you for reaching out. We completely understand that you’re trying to… |
F4008487 |
April Littlejohn | Orlando | 2026-08-20 | 28d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-03 | $4,000 | $0 | $3,550 | Kendrick P - 08/20/2026 14:33 I emailed Inquiries Studio <inquiries@studio-1.us> 1:25?PM (9 minutes ago) to April Hello April, Thank you for your email. I understand that you and your husband are requesting a refund. At … | ||
P4001388 |
Benie Mobio | New York | 2026-08-20 | 28d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-01 | $4,000 | $0 | $3,150 | …ocuments following my purchase, I became aware of limitations regarding the services that were not consistent with my understanding from the consultation. This is the reason I am requesting cancellation and a refund, ra… | ||
C3990041 |
Edit Racz | Chicago | 2026-08-20 | 28d | Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Charles C | 2026-08-25 | $4,000 | $88 | $963 | $2,500 | Charles C - 08/20/2026 09:19 Client emailed: Hi! Sorry, I lost my job, I will pay on Friday after 2 pm, when they transfer my salary. Thank you for your understanding! |
T2909607 |
Heather Rozmus | Boston | 2026-08-20 | 28d | Cancel contract Wants cut Unhappy | Customer service | Open | Caet W | 2026-09-04 | $4,025 | $488 | $2,438 | Caet W - 08/20/2026 08:36 client emailed: There's no need to send me this statement. I can not afford this. I called and emailed to cancel my contract I'm efuately after signing it. I was also informed by others that rea… | ||
P3761182 |
Astrid Reynoso | New York | 2026-08-19 | 29d | Cancel contract Misled We offered No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-19 · no reply | $1,000 | $150 | $600 | …said the complete opposite. And I again have not been able to continue paying off my plan because I don't have industry standard photographs. If I was able to pursue my modeling career, just as you claimed I would with … | ||
D4025918 |
Kayli Bastoe | Dallas | 2026-08-19 | 29d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-19 | $4,000 | $350 | $0 | $3,200 | Alejandro P - 08/19/2026 16:06 The client called in requesting a larger reduction. She asked to have her balance reduced to **$450**, but I explained that this was not possible. As a counteroffer, I offered to reduce her… | |
T3999563 |
Thais Dos Santos | Boston | 2026-08-19 | 29d | Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-19 | $4,000 | $0 | $2,550 | $1,000 | … to September 30, 2026. I’m glad I was able to assist you. If you have any further questions, please feel free to reach out. Kind Regards, Kendrick ------------------------ Client Name:Thais Dos Santos Model Name:Thais … | |
C3760871 |
Lasonya Sheffield | Chicago | 2026-08-19 | 29d | Complaint form Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-20 | $3,000 | $642 | $1,508 | $500 | Kendrick P - 08/19/2026 14:22 Client called saying she was charged after I had already adjusted her account, and she wasn't supposed to make a payment until September. I refunded this amount as she wasn't supposed to pay… |
C4031755 |
Roselyne Nwigwe | Chicago | 2026-08-19 | 29d | Cancel contract Buyer's remorse Complaint form Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-19 · no reply | $1,500 | $108 | $1,192 | Kendrick P - 08/19/2026 17:58 Client called to ask why they are being charged and wants to cancel. I explained to them the uncancellable nature of the agreement and that we cannot cancel at this point. I told them I can … | |
C2910552 |
Jacob Anderson | Chicago | 2026-08-19 | 29d | Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-19 | $4,000 | $1,568 | $982 | $1,000 | Tyesha H - 08/19/2026 09:19 Client Name: Jacob Anderson Model Name: Jacob Anderson REF# C2910552 Total Package Amount: $4,000 Amount to date: $1,929.15 Date of Shoot: 12/23/2025 Date of Complaint: 08/19/2026 Sales Sheet:… |
C2940809 |
Fatimaah Fullilove | Chicago | 2026-08-19 | 29d | Chargeback Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-24 | $4,000 | $845 | $755 | $1,500 | Alejandro P - 08/19/2026 11:10 The client called in very upset and stated that she believed she had already canceled her account. I explained that a reduction offer had previously been sent to her in **February**, but sh… |
H2908022 |
Madison Guinn | Houston | 2026-08-19 | 29d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Maddy B | 2026-08-19 | $4,000 | $0 | $0 | $3,550 | …tion, please provide your comments in the “Client Response” column on the attached spreadsheet and return it to us by 8/21/2026. If we do not receive a response by that time, we will proceed with our review and issue a … | |
H2419273 |
Elizabeth Luna | Houston | 2026-08-18 | 30d | Cancel contract Wants cut We offered | Inbound call | Customer service | Reduced since | Caet W | 2026-08-31 | $1,500 | $555 | $420 | $375 | Caet W - 08/18/2026 11:32 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
P2461479 |
Elijah Johnson | New York | 2026-08-18 | 30d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $883 | $442 | $1,125 | Caet W - 08/18/2026 12:38 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
P2624634 |
Jojo Boateng | New York | 2026-08-18 | 30d | Cancel contract We offered Hardship | Outbound call | Customer service | Reduced since | Caet W | 2026-08-18 | $3,000 | $1,050 | $450 | $1,000 | Caet W - 08/18/2026 12:37 sent em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your pay… |
P2825255 |
Oscar Apronti | New York | 2026-08-18 | 30d | Cancel contract No photos | Inbound call | Customer service | Open | Charles C | 2026-09-10 | $400 | $54 | $271 | Charles C - 08/18/2026 11:14 Called client in regards to the past dues, client says he refuses to pay for this, I tried to explain the package and the pricing but he refuse to accept that he placed an order for the packa… | |
B2603940 |
Rita Chowdhary | New York | 2026-08-18 | 30d | Legal Chargeback Cancel contract Wants cut We offered No photos Unhappy | Customer service | Open | Maddy B | 2026-08-18 · no reply | $3,000 | $705 | $1,645 | … refuction offer, which she declined. She was made aware that a discount had already been granted upon her initial purchase, and this secondary reduction was an effort to reach an equitable resolution. Ms. Chowdhary cur… | ||
B2603956 |
Chris Mathies | New York | 2026-08-18 | 30d | Legal Wants cut We offered | Customer service | Reduced since | Caet W | 2026-09-08 | $3,000 | $1,125 | $125 | $1,000 | Caet W - 08/18/2026 12:24 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
B2628901 |
Rosmeri Santana | New York | 2026-08-18 | 30d | Legal Cancel contract We offered | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $638 | $1,413 | $500 | Caet W - 08/18/2026 12:34 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
H2878621 |
Briana Sanders | Houston | 2026-08-18 | 30d | Legal We offered Refund No photos | Social / DM | Customer service | Open | Caet W | 2026-09-16 | $4,000 | $50 | $3,500 | Caet W - 08/18/2026 11:42 sent txt + em: We show no payment has been submitted toward your portfolio package order in over 60 days. Please contact our Finance Department at your earliest convenience to speak with a repre… | |
C2829344 |
Kevine Elinor | Chicago | 2026-08-18 | 30d | Cancel contract We offered Hardship | Customer service | Reduced since | Caet W | 2026-08-25 | $3,000 | $1,090 | $610 | $750 | Caet W - 08/18/2026 13:28 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
M4023698 |
Priscilla Sola | Florida | 2026-08-18 | 30d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-31 | $4,000 | $409 | $1,991 | $1,000 | Kendrick P - 08/18/2026 11:12 Client emailed Priscilla Sola Aug 17, 2026, 11:36?AM (23 hours ago) to me Hi, Just to confirm will the charge that was made be refunded the difference since the agreed upon charge last week … | |
P4007008 |
SABITA YADAV | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-10 | $4,000 | $298 | $3,277 | …---- I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> 4:00?PM (0 minutes ago) to sabitayadav87, dy109123 Send scheduled for 4:00?PM Hello Sabata & Delhi, Kindly note that you entered into a legally binding finance… | |
P4026203 |
Jennifer Adenekan | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Open | Steph A | 2026-08-26 | $4,000 | $296 | $3,254 | Steph A - 08/18/2026 10:16 called client for next steps- she started going off about cancelling. i couldnt get a word in..... she went off for 10 minutes. Sent her info to inq to follow up --------- P4026203 Stephanie Ou… | ||
H3888617 |
Prashana Pathak | Houston | 2026-08-18 | 30d | Scam claim Cancel contract Misled Buyer's remorse Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-24 | $4,000 | $446 | $2,104 | $1,000 | …ve been completed and delivered to you. Our records indicate that the products have also been accessed and downloaded through your client portal and are therefore in your possession. Because the products and services ha… | |
C3999902 |
Sara Cunniffe | Chicago | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Charles C | 2026-08-18 | $3,500 | $0 | $0 | $2,950 | Charles C - 08/18/2026 11:03 Client emailed: Hello, I was charged $245 on 8/14 even though I was not supposed to be. I am attaching the statement of my account that I was provided in July, stating that I do not owe any m… |
C4026990 |
Jalen Johnson | Chicago | 2026-08-18 | 30d | Cancel contract Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-09-03 | $2,800 | $0 | $2,470 | Kendrick P - 08/18/2026 14:34 This client was transferred from finance; they said that they wanted to cancel; however, I explained that he has entered into a financing agreement and cannot cancel because the products hav… | |
N3846292 |
Agustin Acosta IV | Nashville | 2026-08-18 | 30d | Legal Refund Hardship | Call recording | Customer service | Paid off | Irving S | 2026-08-18 | $5,550 | $5,550 | $0 | …ful exposure, audition practice, networking, and a better understanding of how the entertainment business works. There are also reports from participants who say they received valuable training and even obtained represe… | |
M2946052 |
Blaze Titsworth | Florida | 2026-08-17 | 31d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-09-11 | $3,500 | $0 | $3,150 | Charles C - 08/17/2026 15:00 Called client in regards to the text client sent, I told him that his website is still active but client said he doesn't want it no more and asked to cancel so I texted him the email for inqu… | |
M3838348 |
Leidy Johana Betancur | Florida | 2026-08-17 | 31d | Cancel contract Complaint form We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Raul maria Rodgriguez | 2026-08-26 | $3,500 | $367 | $1,833 | $500 | Raul maria Rodgriguez - 08/17/2026 13:15 Called client and she requested to cancel her contract. I explained that I was unable to do that because the company has already incurred the costs associated with her order. I of… |
M3999622 |
Nicholas Portu | Florida | 2026-08-17 | 31d | Cancel contract Buyer's remorse Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 08/17/2026 14:43 Client emailed Nicholas Portu Mon, Aug 10, 3:09?PM (7 days ago) to me Hello Kendrick, Thank you for your response. I actually had changed my mind since an agency got back to me so it ended u… | |
D4003855 |
Addy Garza | Dallas | 2026-08-17 | 31d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,500 | $238 | $1,613 | $1,000 | Kendrick P - 08/17/2026 17:05 Client emailed Addyson Garza Aug 12, 2026, 5:54?PM (5 days ago) to me Yes, I accept. -------------------------------------- Client Name:Addy Garza Model Name: Addson Garza REF# D4003855 Tota… | |
D4008729 |
Wangui Goro | Dallas | 2026-08-17 | 31d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $1,500 | $88 | $963 | Kendrick P - 08/17/2026 13:17 This client called saying she wants to cancel; however, I explained to her that at this stage she has been sent the products in accordance with the agreement, and we cannot cancel. I told he… | |
H4034159 |
Yulimar Vkpimentel | Houston | 2026-08-17 | 31d | Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-17 | $4,000 | $-450 | $0 | $4,000 | …ss the conversations with each other. According to the client, Angela told the first model that the other model did not have the same level of talent and likely would not be offered the same package because of her lack … |
H4033976 |
Amy Villalobos | Houston | 2026-08-17 | 31d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Caet W | 2026-08-18 | $4,000 | $-450 | $0 | $4,000 | Caet W - 08/17/2026 08:11 client emailed: Since things are not as discussed, I request to cancel everything we discussed and void the contract we entered into a few hours ago. I look forward to your cooperation. fwd'd to… | |
C4000400 |
Viktoriia Vasylyk | Chicago | 2026-08-17 | 31d | Cancel contract Complaint form Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,000 | $300 | $1,350 | $1,000 | …toward the remaining balance. Please let me know what the updated balance and monthly payment will be after applying this amount. Thank you! ----------------------------- Client Name:Viktoriia Vasylyk Model Name: Nikol … | |
C4031932 |
Laura Steenweg | Chicago | 2026-08-17 | 31d | Legal Chargeback Cancel contract Misled Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $163 | $1,788 | Kendrick P - 08/17/2026 15:24 I called the client and got no answer, and couldn't leave vm -------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 3:23?PM (0 minutes ago) to laurasteenweg Hello Laura, Tha… | ||
F4003175 |
Katherine Castro | Orlando | 2026-08-17 | 31d | Cancel contract Buyer's remorse Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-20 | $2,000 | $64 | $1,086 | $500 | …l Package Amount: $2000.00 Amount to date: $350 Date of Shoot: 07/02/26 Date of Complaint: 08/07/26 Sales Sheet: N/A ------------------------- Client called saying they cannot afford these payments and no longer want to… |
F4008946 |
Lexcina Witter | Orlando | 2026-08-17 | 31d | Scam claim Cancel contract Refund Unhappy | Outbound call | Customer service | Paid off | Kendrick P | 2026-08-31 | $4,050 | $2,000 | $0 | Kendrick P - 08/17/2026 10:07 Client emailed Lexcina Witter Aug 6, 2026, 3:35?PM (11 days ago) to me I honestly think this whole process is a scam. What was discussed with me is not what has been happening. I have no exp… | |
F4035544 |
Serena Ball | Orlando | 2026-08-17 | 31d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $0 | $1,350 | $2,000 | Alejandro P - 08/17/2026 09:38 CONTRACT ISSUE: 24HR Client Name: Serena Ball Model Name: Serena Ball REF# F4035544 Total Package Amount: $4000 Amount to date: $650 Date of Shoot: 08/14/2026 Date of Complaint: 08/17/2026 … |
P2857342 |
Maksimilian Zhuravlyov | New York | 2026-08-14 | 34d | Legal Cancel contract Unhappy | Customer service | Paid off | Caet W | 2026-08-14 | $250 | $125 | $0 | $100 | …ureaus constitute bad faith and breach of our settlement agreement. If this matter is not immediately closed and confirmed as $0 Balance / Account Closed in Good Standing within 48 hours, I will be forced to file formal… | |
P2947966 |
Justin Joseph | New York | 2026-08-14 | 34d | Cancel contract We offered | Customer service | Open | Caet W | 2026-09-01 | $400 | $0 | $325 | Caet W - 08/14/2026 08:09 client emailed: Yeah please cancel my account, thanks. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable on… | ||
P3990890 |
Pilar Bau | New York | 2026-08-14 | 34d | Legal Chargeback Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-14 · no reply | $3,000 | $0 | $2,650 | …I replied: Inquiries Studio <inquiries@studio-1.us> 10:44?AM (56 minutes ago) to Pilar Hello Pilar, Thank you for your message, and I apologize for the delayed response. I understand your frustration. However, as previo… | ||
T3884131 |
Samridhi Chikersal | Boston | 2026-08-14 | 34d | Legal Scam claim Cancel contract Unhappy | Customer service | Open | Steph A | 2026-09-01 | $4,000 | $789 | $2,361 | …t cost? Is Casting Networks included, or is there an additional subscription fee? Are there any other onboarding, annual, administrative, or maintenance fees? What percentage commission does the agency take from jobs? H… | ||
T4021670 |
Marquita S Niles | Boston | 2026-08-14 | 34d | Legal | Outbound call | Customer service | Open | Roberto M | 2026-09-01 | $4,000 | $190 | $3,360 | …part of her current service. She then asked what services she had paid for. I explained that I do not have access to her signed agreement or purchase information and was not present when the package was purchased. She e… | |
C3859976 |
mom- Hennessey Camacho | Chicago | 2026-08-14 | 34d | Cancel contract Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $1,211 | $1,289 | $1,000 | Alejandro P - 08/14/2026 11:15 CONTRACT ISSUE: Client Name: Hennessey Camacho Model Name: Christopher Aguilar REF# C3859976 Total Package Amount: $4000 Amount to date: $1,550 Date of Shoot: 04/23/2026 Date of Complaint: … |
F3990933 |
Tay Woolene Chise Michel | Orlando | 2026-08-14 | 34d | Cancel contract Misled Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Maddy B | 2026-08-19 | $2,500 | $400 | $600 | $1,000 | Maddy B - 08/14/2026 18:11 Hello Erilienne, We have not received a response regarding your account. Please review the email Alejandro sent and respond so we can adjust the account. Thank you - Studio 1 Orlando | |
F4005579 |
. | Orlando | 2026-08-14 | 34d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-27 | $3,550 | $3,550 | $0 | Alejandro P - 08/14/2026 12:53 CONTRACT ISSUE: Client Name: Kevelle Cunningham Model Name: Kevelle Cunningham REF# F4005579 Total Package Amount: $3,550 Amount to date: $3550 Date of Shoot: 07/22/2026 Date of Complaint: … | |
M2908606 |
Xiomara Giraldo | Florida | 2026-08-13 | 35d | Cancel contract Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-13 | $4,000 | $1,677 | $923 | $1,000 | Alejandro P - 08/13/2026 10:54 The client called in and requested a pause on the payment. I told her I can skip 2 month at months. She said she lost her job and she needs time to find a new one. Since she has been paying… |
M3858869 |
Cristie Otero | Florida | 2026-08-13 | 35d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-21 | $4,000 | $350 | $3,150 | Emily L - 08/13/2026 10:07 after receiving another AI Message as well yesterday and all attempts to work with her so far -Received this today: " Hi I already have the letter of payment and I have mentioned since day one … | ||
P4002332 |
Cindy Sammy | New York | 2026-08-13 | 35d | Cancel contract Complaint form Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-13 · no reply | $1,500 | $0 | $1,300 | …sed immediately because I requested it asap the following day I lost my job and I notified your team so please stop harassing me and just close the account immediately responded: In reviewing your account, we show your … | |
D3842741 |
Ashley Hammack | Dallas | 2026-08-13 | 35d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-13 | $4,050 | $1,450 | $0 | $1,000 | Alejandro P - 08/13/2026 13:08 CONTRACT ISSUE: Client Name: Ashley Hammack Model Name: Londyn Martin REF# D3842741 Total Package Amount: $4050 Amount to date: $3050 Date of Shoot: 04/04/2026 Date of Complaint: 0813/2026 … |
D3870470 |
Quinter Stella | Dallas | 2026-08-13 | 35d | Legal Cancel contract Misled Buyer's remorse No photos | Customer service | Open | Caet W | 2026-08-13 · no reply | $3,000 | $196 | $2,154 | …it. The deposit and monthly payments already made should fully cover the single photo shoot, website creation, and guidance I have received. Please consider this my formal request to terminate the contract immediately a… | ||
D3992561 |
Jason Blackman | Dallas | 2026-08-13 | 35d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $4,000 | $0 | $3,550 | Alejandro P - 08/13/2026 11:41 The client called in and requested to cancel. I explaiend that this is not possible. So I offered a reduction of 1000 and a refinance of the balance, and I transferred the call to NIC. | |
D4021485 |
Joe Whitfield | Dallas | 2026-08-13 | 35d | Cancel contract Buyer's remorse Complaint form Unhappy | Customer service | Open | Caet W | 2026-08-14 | $1,000 | $68 | $732 | Caet W - 08/13/2026 12:53 client emailed: Hi this is Joe Whitfield, I took pictures at Studio 1 a few weeks ago, im no longer interested and I want to remove my card from the company fwd'd to inq | ||
H3999789 |
Veronica Castillo | Houston | 2026-08-13 | 35d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-13 | $4,000 | $250 | $1,750 | $1,000 | …te of Shoot: 07/03/2026 Date of Complaint: 08/13/2026 Sales Sheet: NA //////////////////// The client called in and explained that it is becoming very difficult for her to keep up with the payments. She stated that she … |
C4027851 |
Ashlyn James | Chicago | 2026-08-13 | 35d | Cancel contract Buyer's remorse | Customer service | Open | Kendrick P | 2026-08-13 · no reply | $650 | $0 | $535 | …s non-cancellable. At this stage, we have already delivered your digital images, and our records indicate that you have accessed and downloaded the materials provided through the client portal. Because the products have… | ||
F4027015 |
Cameron Thomas | Orlando | 2026-08-13 | 35d | Complaint form Refund Hardship Unhappy | Call recording | Customer service | Paid off | Alejandro P | 2026-09-03 | $4,000 | $1,950 | $0 | Alejandro P - 08/13/2026 09:03 CONTRACT ISSUE: Client Name: Cameron Thomas Model Name: Cameron Thomas REF# F4027015 Total Package Amount: $4000 Amount to date: $2050 Date of Shoot: 07/29/2026 Date of Complaint: 08/05/202… | |
N4007394 |
Jin Xiu Weng | Nashville | 2026-08-13 | 35d | Complaint form We offered Refund Hardship Unhappy | Customer service | Paid off | Tyesha H | 2026-08-20 | $3,000 | $3,000 | $0 | …that were purchased and provided by our company. We stand behind the legitimacy and purpose of the materials and information we provide, while recognizing that each agency ultimately makes its own decisions regarding re… | ||
M4030779 |
Karla Vasallo | Florida | 2026-08-12 | 36d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-09-03 | $4,000 | $-1,050 | $0 | $3,600 | Alejandro P - 08/12/2026 15:36 CONTRACT ISSUE: Client Name: Mairin Gonzalez Model Name: Karla Vasallo REF# M4030779 Total Package Amount: $4000 Amount to date: $1450 Date of Shoot: 08/06/2026 Date of Complaint: 08/12/202… |
M4027280 |
Melanie Toledo | Florida | 2026-08-12 | 36d | Cancel contract Complaint form Hardship Unhappy | Social / DM | Customer service | Reduced since | Tyesha H | 2026-08-14 | $4,000 | $0 | $2,075 | $1,500 | …-------- Client emailed: Melanie Reyes <x0mely@icloud.com> Mon, Aug 10, 11:10?PM (10 hours ago) to me Hello, I am writing regarding my agreement from August 7, 2026. After giving it further consideration, I have decided… |
P4008935 |
Sharon Ortiz | New York | 2026-08-12 | 36d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Tyesha H | 2026-08-18 | $4,000 | $1,650 | $0 | $1,500 | … Hernandez REF# P4008935 Total Package Amount: $4,000 Amount to date: $850 Date of Shoot: 07/20/2026 Date of Complaint: 08/12/2026 Sales Sheet: Y -------------------- Client emailed: Sharon Ortiz <unonuno31@gmail.com> T… | |
P4008767 |
Eva Okonkwo | New York | 2026-08-12 | 36d | Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-08 | $3,500 | $246 | $2,704 | …can review it and think about accepting it, as we are trying to help. And I ended the call as there was no reason to continue to go in circles. ----------------------------- Client Name:Okonkwo Ezeala Model Name: Christ… | |
D3885017 |
Samantha Cozart | Dallas | 2026-08-12 | 36d | Legal Misled | Text / SMS | Customer service | Open | Caet W | 2026-08-19 | $3,500 | $0 | $3,050 | Caet W - 08/12/2026 13:29 client txt: What y'all sold me is crap. I was told there would be training materials and help along the way. I paid over 400 $ for some pictures that aren't even printed. So no I am not making a… | |
D4027982 |
Sofie Ehling | Dallas | 2026-08-12 | 36d | Complaint form Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-14 | $4,000 | $0 | $3,550 | Tyesha H - 08/12/2026 16:53 Client Name: Mr Ehling Model Name: Sofie Ehling REF# D4027982 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 08/08/2026 Date of Complaint: 08/10/2026 Sales Sheet: Y ---------… | ||
H3875741 |
Margaret Mumbi | Houston | 2026-08-12 | 36d | Legal Cancel contract We offered No photos | Customer service | Paid off | Caet W | 2026-08-12 | $3,000 | $0 | $0 | $2,650 | Caet W - 08/12/2026 09:03 CB won - imgs sent, but website/zcard never sent w/o remaining balance | |
T4026632 |
Destiny Conte | Boston | 2026-08-12 | 36d | Legal Misled We offered Refund | Call recording | Customer service | Open | Alejandro P | 2026-09-10 | $4,000 | $0 | $3,550 | Alejandro P - 08/12/2026 11:49 I called the client, but she did not answer, so I left a VM. I also sent her a follow-up text. ////////// The client called back, and she was unreasonable just wanted to cancel everything a… | |
C4025501 |
Tierra Bryant | Chicago | 2026-08-12 | 36d | Legal Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Steph A | 2026-09-09 | $4,000 | $0 | $3,550 | … opportunity or contract and aren't sure what it means, you can reach out to us and we can help you understand what you're looking at and point out things you should pay attention to. Our goal is to make sure you are pr… | ||
F3832196 |
April Washington | Orlando | 2026-08-12 | 36d | Legal Chargeback Misled Buyer's remorse Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,700 | $1,680 | $1,120 | …and not receiving the results you were hoping for. Please keep in mind that you do not have to pay every company or platform that you come across in order to pursue modeling or acting opportunities. It is important to r… | ||
F3881397 |
Isabel Robinson | Orlando | 2026-08-12 | 36d | Cancel contract Wants cut | Outbound call | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,500 | $702 | $2,098 | …included in your package have been delivered in accordance with the agreement and within the timeframes outlined. I have reviewed your account, and at this stage, all of the products included in your package have been d… | |
F3988812 |
Ella Marjenhoff | Orlando | 2026-08-12 | 36d | Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-08-14 | $3,700 | $0 | $2,900 | Kendrick P - 08/12/2026 15:21 Client emailed Tami Marjenhoff Aug 6, 2026, 9:39?AM (6 days ago) to me Hi Kendrick, Thank you for taking the time to review my request and for offering to reduce the package price. I truly a… | ||
F4026775 |
Frederick Mccaskill | Orlando | 2026-08-12 | 36d | Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-08 | $4,000 | $154 | $1,696 | $1,500 | …able to maintain my job just to ensure that I have a steady income because I’ve been kind of stressing about the money portion and don’t want to feel like I’ve made a poor fanatical decision. 5. Lastly is there any wors… | |
F4028742 |
Chelsea Payne | Orlando | 2026-08-12 | 36d | Cancel contract Complaint form Hardship Unhappy | Outbound call | Customer service | Open | Alejandro P | 2026-08-13 | $1,000 | $0 | $850 | …ed out the differences in the reasons she had given. The client became very upset during the conversation and ultimately hung up. //////////////I emailed. Inquiries Studio 4:29?PM (0 minutes ago) to Chelsea Send schedul… | |
M2793445 |
Mary Kennedy | Florida | 2026-08-11 | 37d | Legal | Customer service | Open | Caet W | 2026-08-25 | $3,000 | $1,275 | $1,275 | Caet W - 08/11/2026 08:09 client emailed: I am writing to formally dispute the alleged balance you claim I owe and to request full validation of this purported debt pursuant to the Fair Debt Collection Practices Act (FDC… | ||
P2839958 |
Deborah Smith | New York | 2026-08-11 | 37d | Cancel contract Complaint form Hardship Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-11 · no reply | $3,000 | $442 | $2,208 | Kendrick P - 08/11/2026 11:48 Client Name:Deborah Smith Model Name:KaNia Smith REF#P2839958 Total Package Amount: $3000.00 Amount to date: $791.66 Date of Shoot: 11/08/25 Date of Complaint: 08/04/26 Sales Sheet:N/A | |
D2853504 |
Isidro Garcia | Dallas | 2026-08-11 | 37d | Cancel contract Wants cut Hardship | Outbound call | Customer service | Open | Alejandro P | 2026-08-11 · no reply | $3,000 | $1,767 | $883 | Alejandro P - 08/11/2026 12:31 The client called in and requested to get an aditinal discount. I told him that he was already offered a 500 reduction for a one-time payment. I told him I could not do any lower the 2500 f… | |
N2903742 |
Juliet Zhu | Nashville | 2026-08-11 | 37d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form We offered Refund Hardship Unhappy | Customer service | Open | Caet W | 2026-08-19 | $1,500 | $269 | $806 | Caet W - 08/11/2026 15:57 client emailed: would like a copy of my contract, what was promised to us the day we met with you was not followed through with. We have checked your company out online and we wished we had done… | ||
M3882218 |
William Andy Ballentine | Florida | 2026-08-11 | 37d | Cancel contract Misled Unhappy | Not stated | Customer service | Open | Charles C | 2026-08-11 · no reply | $4,000 | $0 | $3,550 | …aying how he tried to call Erica but she never picked up, and than he went on about how he is an artist and has a following and he would use his social media to harm our reputation, this went on for almost half an hour.… | |
P4026080 |
Johanna Valero | New York | 2026-08-11 | 37d | Cancel contract Hardship | Inbound call | Customer service | Open | Alejandro P | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …dro P - 08/11/2026 12:57 The client called and stated that she was only shown the first page of the contract and claims that this is the only page she signed. She stated that she never signed the other sections of the a… | |
D3878047 |
Serah Olaoye | Dallas | 2026-08-11 | 37d | Cancel contract Complaint form We offered No photos Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 | $4,000 | $0 | $2,700 | … a service, as we are not an agency. She had already been made aware that she would be sent to collections if there is no action taken with the account, and i basically reiterated this to her. I explained to her that we… | |
H4026168 |
Micah Flowers | Houston | 2026-08-11 | 37d | Cancel contract Complaint form Hardship Unhappy | Text / SMS | Customer service | Paid off | Alejandro P | 2026-08-13 | $3,000 | $0 | $0 | $2,650 | …IRIES STUDIO 1 TEAM ======================================== Customer: Micah Flowers <micahflowers94@gmail.com> Subject: Cancellation of Photos To Email: micahflowers94@gmail.com Notes from reviewer: Attn Alejandro ====… |
T3743765 |
Luisa Sanchez | Boston | 2026-08-11 | 37d | Cancel contract Wants cut | Outbound call | Customer service | Open | Charles C | 2026-08-12 | $4,000 | $0 | $2,900 | Charles C - 08/11/2026 15:11 Called client in regards to the past dues, client says she is still waiting on her package, I informed her that we have sent her everything already and she was surprised, and asked if it can … | |
T4026850 |
Michael Alleyne | Boston | 2026-08-11 | 37d | Cancel contract Misled Complaint form We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $4,000 | $50 | $400 | $2,000 | …e is ready and ask for me so that I can guide him through the portal. He agreed to the offers and appreciated me trying my best to help him. --------------------------------- Client Name:Michael Alleyne Model Name:Marve… | |
T4031370 |
Jessica DeMars | Boston | 2026-08-11 | 37d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Ronnie K | 2026-08-14 | $4,000 | $96 | $1,054 | $2,000 | Ronnie K - 08/11/2026 09:11 Client called wanting to cancel and get refunded. /// Forward to inquiries. |
C3999068 |
Ma. Valadez | Chicago | 2026-08-11 | 37d | Cancel contract Wants cut | Customer service | Open | Kendrick P | 2026-08-11 · no reply | $4,000 | $0 | $2,975 | Kendrick P - 08/11/2026 14:00 Client emailed Margarita Diaz Aug 4, 2026, 2:20?PM (7 days ago) to me My imail: margaritadiaz24@yahoo.com Phone number: (312) 391-9922 I sincerely apologize for any inconvenience caused. Reg… | ||
F3848370 |
Althea Mattocks | Orlando | 2026-08-11 | 37d | Chargeback Cancel contract Refund No photos | Customer service | Open | Caet W | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …w, please find your service agreement attached. You signed the contract understanding that the order was non-cancellable once executed. As all materials outlined in your agreement had been produced and delivered to you … | ||
F3996776 |
Shenijua Stephens | Orlando | 2026-08-11 | 37d | Legal Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,000 | $0 | $2,150 | $500 | Kendrick P - 08/11/2026 13:00 I emailed Inquiries Studio <inquiries@studio-1.us> 1:00?PM (0 minutes ago) to Shenijua Hello Shenijua, Thank you for reaching out. We have previously responded to your cancellation request a… |
M4024809 |
Surayma Caballero | Florida | 2026-08-11 | 37d | Legal Misled Wants cut We offered | Customer service | Paid off | Alejandro P | 2026-08-11 | $50 | $50 | $0 | …3 Hello Monica, Sorry for the delayed response, and thank you for bringing this to our attention. I apologize for any confusion that may have occurred before or during your photoshoot. Our goal is always to ensure that … | ||
C4024425 |
Jamie Weiman | Chicago | 2026-08-11 | 37d | Chargeback Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Paid off | Mariana N | 2026-08-11 | $2,000 | $2,000 | $0 | Mariana N - 08/11/2026 10:51 she wants to cancel still. gave sticky to alejandro | |
M2461268 |
Kevin Dennis | Florida | 2026-08-10 | 38d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Caet W | 2026-08-25 | $3,000 | $720 | $1,680 | Caet W - 08/10/2026 08:55 client txt: So what's the lowest you guys can go on the offer responded: We can offer a $600 discount to reestablish monthly financing payments, with an additional $300 being offered if you're t… | |
P2631189 |
Phara Ducleron | New York | 2026-08-10 | 38d | Cancel contract Wants cut We offered | Customer service | Reduced since | Caet W | 2026-08-10 | $3,000 | $872 | $1,028 | $750 | …14 at this time. I am respectfully asking if you could please give me the remainder of the year to make this payment, allowing me some time for my situation to hopefully change and for me to become financially stable ag… | |
H4003616 |
Sese Amegee | Houston | 2026-08-10 | 38d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-08-12 | $4,000 | $0 | $3,550 | Kendrick P - 08/10/2026 13:58 Client called to cancel, and i explained to her why she cannot cancel and the nature of the agreement she signed, as well as the fact that she has been delivered all products in accordance w… | |
H4007117 |
Larissa Garcia | Houston | 2026-08-10 | 38d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-10 | $4,000 | $0 | $3,050 | $500 | Kendrick P - 08/10/2026 12:10 Client Name:Larssa Lbarra Model Name: Ashton Ibarra REF# H4007117 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 07/11/26 Date of Complaint: 08/04/26 Sales Sheet:Y ------… | |
T2938899 |
Maria Cuervo | Boston | 2026-08-10 | 38d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-12 | $3,000 | $1,605 | $870 | $200 | Alejandro P - 08/10/2026 10:42 CONTRACT ISSUE: Client Name: Maria Cuervo Model Name: Maria Cuervo REF# T2938899 Total Package Amount: $3000 Amount to date: $1,930 Date of Shoot: 01/20/2026 Date of Complaint: 08/10/2026 S… |
T3997377 |
Lorna Ishimwe | Boston | 2026-08-10 | 38d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $114 | $1,936 | $1,500 | Alejandro P - 08/10/2026 15:20 CONTRACT ISSUE: Client Name: Lorna Ishimwe Model Name: Lorna Ishimwe REF# T3997377 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 07/11/2026 Date of Complaint: 08/10/2026 S… |
T4004060 |
Bryanna Baker | Boston | 2026-08-10 | 38d | Cancel contract | Not stated | Customer service | Open | Kendrick P | 2026-08-21 | $4,000 | $0 | $3,550 | …guarantee of modeling work. The payment obligation is associated with the package you purchased, so choosing not to continue pursuing modeling does not automatically cancel the remaining balance. At this stage, if you h… | |
N3993043 |
Joe Onwe | Nashville | 2026-08-10 | 38d | Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-13 | $4,000 | $0 | $3,450 | Emily L - 08/10/2026 09:30 he said he thought was a subscription wanted to hold off on payment I replied on text and we can adjust the pmt for now | ||
C3886171 |
Jalen Schunter | Chicago | 2026-08-10 | 38d | Cancel contract Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-10 · no reply | $3,500 | $-800 | $3,450 | Caet W - 08/10/2026 09:10 client emailed: I understand I had to pay $50 to enter the building and do a bunch of photos. They liked the photos so they wanted me to get started and talking to someone behind the screen and … | |
C3996848 |
Tomara Ford | Chicago | 2026-08-10 | 38d | Cancel contract | Not stated | Customer service | Open | Steph A | 2026-08-11 | $4,000 | $710 | $2,840 | …o NOT guarantee work: MMG specifically states that they are not an employment agency and do not guarantee that they will find you jobs. • Commission: They receive 20% of non-union work and 10% of union TV/film/theatre w… | |
N4031921 |
Antonio Barbee | Nashville | 2026-08-09 | 39d | Cancel contract | Not stated | Customer service | Open | Liz G | 2026-08-11 | $1,250 | $92 | $1,008 | Liz G - 08/09/2026 15:48 Came back to studio later to say he wants to cancel, girlfriend is pregnant and doesn't want him to spend the money. | |
P3876377 |
Yuli Vargas | New York | 2026-08-07 | 41d | Cancel contract | Customer service | Paid off | Caet W | 2026-08-07 | $400 | $250 | $-0 | …xt message saying that my payment had not been received. However, I have proof that all of my payments were made on time. According to my contract, I was required to make three payments, and those payments were fully co… | ||
P3889956 |
Shelline Persaud | New York | 2026-08-07 | 41d | Cancel contract Refund | Outbound call | Customer service | Paid off | Kendrick P | 2026-08-12 | $6,000 | $0 | $0 | …t, I can confirm that all products included in your package have been delivered through your client portal. Our records also show that the materials were successfully accessed and downloaded. Because the contracted deli… | |
P3903942 |
NEISHA TORRINGTON | New York | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-01 | $3,500 | $244 | $1,231 | …ave been delivered. However, I respectfully disagree that this resolves my concerns. My decision to purchase was based on my understanding and expectations of what your program would provide. Had I fully understood the … | |
P4023495 |
Destiny Wells | New York | 2026-08-07 | 41d | Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-08-11 | $1,000 | $141 | $709 | Alejandro P - 08/07/2026 10:11 CONTRACT ISSUE: Client Name: Destiny Wells Model Name: Destiny Wells REF# P4023495 Total Package Amount: $1000 Amount to date: $150 Date of Shoot: 08/01/2026 Date of Complaint: 08/02/2026 S… | ||
H4025297 |
Kevin Huerta | Houston | 2026-08-07 | 41d | Cancel contract Misled Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-08-07 · no reply | $1,000 | $0 | $850 | …rwarded message --------- From: Kevin Huerta <kevo065913@gmail.com> Date: Thu, Jul 30, 2026 at 4:23?PM Subject: Re: Contract for Portfolio To: Collections Studio 1 <finance@studio-1.us> Kevin Huerta Houston, TX Phone: (… | ||
H4026579 |
Amaya Biagas | Houston | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-10 | $4,000 | $48 | $527 | $3,000 | Kendrick P - 08/07/2026 14:39 Client Name:Amaya Biagas Model Name:Amaya Biagas REF#H4026579 Total Package Amount: $4000.00 Amount to date: $425 Date of Shoot: 08/01/26 Date of Complaint: 08/03/26 Sales Sheet: Y ---------… | |
T3894237 |
Mary Bobo | Boston | 2026-08-07 | 41d | Complaint form Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-07 · no reply | $2,000 | $146 | $1,604 | …t will be sent to our third-party collections. After that, the conversation just went in circles, and i had to end the call. She said she will not pay anything. ------------------------- Client Name:Mary Bobo Model Name… | |
C3871575 |
Joseph Asiyanbi | Chicago | 2026-08-07 | 41d | Legal Cancel contract Wants cut We offered Refund Unhappy | Customer service | Open | Charles C | 2026-08-07 · no reply | $4,000 | $-400 | $3,950 | Charles C - 08/07/2026 16:56 Client called and I explained that he needs to make his payment of $400.00 to be current and than I can work with him to reduce the package to full selection of images for a balance of $1200.… | ||
C4026705 |
Ann Christina Marie | Chicago | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-04 | $4,000 | $53 | $897 | $2,000 | …e made. I request written confirmation of the full cancellation of the contract and the Affirm loan Please reply to this email to confirm receipt and the cancellation. Thank you, Ana Marin 2249049945 [ricaricazasa@gmail… | |
F3892846 |
Idette Ramos | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-10 | $4,000 | $0 | $2,150 | Alejandro P - 08/07/2026 11:06 CONTRACT ISSUE: Client Name: Idette Ramos Model Name: Keyden Rivera REF# F3892846 Total Package Amount: $ 4000 Amount to date: $1850 Date of Shoot: 06/13/2026 Date of Complaint: 07/25/2026 … | ||
F4024080 |
Yohanny Santos | Orlando | 2026-08-07 | 41d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-03 | $2,800 | $0 | $2,350 | …uiries Studio 12:47?PM (0 minutes ago) to Yohanny Hello Yohanny, Thank you for your email, and I apologize for the delayed response. Please note that you entered into a legally binding finance agreement with the studio,… | ||
M4005394 |
Marlene Bedzow | Florida | 2026-08-07 | 41d | Legal Complaint form Refund Hardship Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-31 | $5,000 | $5,000 | $0 | …nd hung up. -------------------------------- I emailed Inquiries Studio <inquiries@studio-1.us> Attachments 11:02?AM (0 minutes ago) to bedzow11 Hello Marlene, Thank you for your call today. For your convenience, I have… | |
F4024507 |
Nina Hunter | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-07 | $3,050 | $3,050 | $0 | …r. After taking time to review the agreement and the information available on your website, I have decided that I do not wish to proceed with this purchase. Since no digital images, portfolio materials, or other product… | |
T2853741 |
Sendie Labady | Boston | 2026-08-06 | 42d | Cancel contract Hardship | Customer service | Open | Kendrick P | 2026-09-04 | $4,050 | $0 | $3,500 | Kendrick P - 08/06/2026 13:24 I emailed Inquiries Studio <inquiries@studio-1.us> 1:24?PM (0 minutes ago) to labadysendie123 Hello Sendie, Thank you for your response. I understand that you are requesting to cancel due to… | ||
C2839472 |
Damien McGill | Chicago | 2026-08-06 | 42d | Cancel contract | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $500 | $400 | $6 | $0 | Alejandro P - 08/06/2026 12:40 The client called in and said he canceled this in June. I explaiend that he can not cancel until he is PIF. I explained that he has only. one more payment left. |
P2915945 |
Azima Lakhani | New York | 2026-08-06 | 42d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $4,000 | $2,311 | $240 | $1,000 | Alejandro P - 08/06/2026 14:03 CONTRACT ISSUE: Client Name: Azima Lakhani & Pranga Robinson Model Name: Anastasia Robinson REF# P2915945 Total Package Amount: $4000 Amount to date: $2,520.37 Date of Shoot: 01/04/2026 Dat… |
H3754262 |
Alexandria Leathie Ezell | Houston | 2026-08-06 | 42d | Legal Cancel contract Misled Complaint form Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-06 · no reply | $4,000 | $0 | $3,550 | Caet W - 08/06/2026 08:06 client emailed: I have already spoken to someone about this situation. I requested a refund or dispute. I haven’t received any information that was applicable or useful. Also the pictures that w… | ||
H4021694 |
Sarina Bustillo | Houston | 2026-08-06 | 42d | Misled Complaint form Wants cut Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-04 | $4,000 | $0 | $1,550 | $2,000 | Alejandro P - 08/06/2026 12:32 CONTRACT ISSUE: Client Name: Sarina Bustillo Model Name: Sarina Bustillo REF# H4021694 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/02/2026 Date of Complaint: 08/06/20… | |
C3870634 |
Macgandra Ray | Chicago | 2026-08-06 | 42d | Cancel contract Misled No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $355 | $3,195 | …vices have been delivered. After reviewing your account, I can confirm that all of the products included in your package were completed and delivered in accordance with the terms of the agreement and within the stated d… | ||
C3894382 |
Susan Collier | Chicago | 2026-08-06 | 42d | Legal Misled No photos | Inbound call | Customer service | Paid off | Steph A | 2026-08-20 | $3,500 | $1,475 | $0 | …took felt like anything I should use for submissions. Had I known the $25 I paid for, the initial shoot, would land me a $3000 bill, my basic Head Shot, Side Shot etc was not included. I feel ripped off because I never … | |
F3889531 |
Lola Hufnagel | Orlando | 2026-08-06 | 42d | Cancel contract | Customer service | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $0 | $3,450 | Kendrick P - 08/06/2026 13:14 I emailed Inquiries Studio <inquiries@studio-1.us> 1:14?PM (0 minutes ago) to hufnagellola Hello Lola, Thank you for your response. I understand that you are requesting to cancel your paymen… | ||
F3994731 |
Yahaira Guzman | Orlando | 2026-08-06 | 42d | Cancel contract We offered | Customer service | Reduced since | Kendrick P | 2026-08-25 | $4,000 | $368 | $2,082 | $500 | …cing the total package price to $3,500.00. With the $1,295.83 you have already paid applied as a credit, your new remaining balance would be $2,204.17. I can also refinance the remaining balance over 18 months, lowering… | |
F4002323 |
Jenna Kimmel | Orlando | 2026-08-06 | 42d | Cancel contract Complaint form We offered No photos Unhappy | Text / SMS | Customer service | Reduced since | Ronnie K | 2026-08-06 | $4,000 | $92 | $458 | $3,000 | Ronnie K - 08/06/2026 11:21 Client texted: Good morning. Kenzie was invited to audition on August 29th. We have not received her z card yet, do you have an eta so that she may have it for this audition? 11:16 AM /// I re… |
F4008406 |
Aylin Gutierrez & Cristian Imdachi | Orlando | 2026-08-06 | 42d | Legal Complaint form We offered Refund Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-31 | $4,000 | $0 | $3,550 | … y la devolución de mis $300.00 dólares retenidos en efectivo ($250 del depósito del sábado y $50 de la cita de reserva previa). Les informo que mi tarjeta de débito ya fue cancelada de forma permanente por mi banco y q… | |
H2856390 |
Cesar Zambrano | Houston | 2026-08-06 | 42d | Cancel contract | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-06 | $4,000 | $4,000 | $0 | Alejandro P - 08/06/2026 12:10 The client called in and requested to cancel. I explained that she can not cancel since she has already gotten the materials. She was not happy, but I advised her to keep applying and using… | |
T4030051 |
Mirela Collyer | Boston | 2026-08-06 | 42d | Cancel contract | Inbound call | Customer service | Paid off | Alejandro P | 2026-09-09 | $2,800 | $400 | $0 | Alejandro P - 08/06/2026 16:20 Same day Cancel the client called in and requested to cancel everything I tried to change her mind and at least keep the pictures. to keep the images but she decline. | |
B2601894 |
Aliza Thomas | New York | 2026-08-05 | 43d | Legal Scam claim Misled Buyer's remorse Complaint form We offered Refund No photos Unhappy | Outbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $3,000 | $0 | $2,550 | …livery receipts for your images, website, and digital z card. We sent all materials to you well within the contractual time frame. The initial photoshoot included a professional stylist and edited images. We acknowledge… | |
D2516651 |
Dylan Grace | Dallas | 2026-08-05 | 43d | Cancel contract Wants cut We offered Unhappy | Customer service | Reduced since | David M | 2026-08-11 | $4,000 | $1,848 | $103 | $1,500 | David M - 08/05/2026 12:29 CALNDER: RESEND WEBSITE: D2516651 Dylan Grace Tuesday, August 4?6:15 – 6:45am Take meeting notes Start a new document to capture notes Production PIFS Created by: Studio 1 Collections Studio Pr… | |
P3992092 |
Suriyah Hamza | New York | 2026-08-05 | 43d | Cancel contract Buyer's remorse Refund | Customer service | Open | Caet W | 2026-09-08 | $4,000 | $263 | $2,888 | …est the cancellation of our contract and to ask that no further charges be made to my card. When Ms. Deborah met with us and completed the contract, I made it clear that I would need to discuss everything with my husban… | ||
P4023619 |
Wendy Austin | New York | 2026-08-05 | 43d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $3,000 | $0 | $1,550 | $1,000 | …l remaining balance down to 1550 and the monthly payments to 86.11. She instantly accepted, and after I had to explain to her that we are here to help, but if she doesn't make us aware of her concerns, we cannot help, a… |
T3749428 |
Sean Scheiffern | Boston | 2026-08-05 | 43d | Legal Cancel contract Misled Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $1,500 | $0 | $1,325 | … if you attempt taking me to collections. Now i do not see why this is a hard decision? I will not even leave a review either. I was in a coma for 12days just over 3 years ago and i surly do not want to waste 1 minute o… | |
N4025821 |
Selanwit Haile | Nashville | 2026-08-05 | 43d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-09-11 | $4,000 | $0 | $3,575 | Alejandro P - 08/05/2026 17:02 The client called in and requested to cancel. I explained that this is not possible since he got the images and the website. H said he never got the website but I explained that this was se… | |
F4024261 |
Laury Charles | Orlando | 2026-08-05 | 43d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-05 | $1,500 | $0 | $800 | $500 | Alejandro P - 08/05/2026 17:01 CONTRACT ISSUE: Client Name: Laury Charles Model Name: Laury Charles REF# F4024261 Total Package Amount: $1500 Amount to date: $200 Date of Shoot: 07/30/2026 Date of Complaint: 08/05/2026 S… | |
D2740371 |
Heather Kenny | Dallas | 2026-08-05 | 43d | Legal Hardship | Inbound call | Customer service | Paid off | Caet W | 2026-08-05 | $3,000 | $450 | $0 | $1,275 | Caet W - 08/05/2026 10:07 client emailed: I have had a bankruptcy discharge issued with this account on it. Please stop trying to charge my account or I will take further legal action. I do not authorize the bank account… |
C3750730 |
@muzpaid | Chicago | 2026-08-05 | 43d | Chargeback Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Outbound call | Customer service | Paid off | Caet W | 2026-08-06 | $6,000 | $6,000 | $0 | … to our $2,000 package, which included your Digital images. Digital Z Card, Talent Guide, and resources. Because part of your order had already been released before your request for termination, a full cancellation and … | |
M2875741 |
Tanena Jarrett | Florida | 2026-08-04 | 44d | Cancel contract Buyer's remorse Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $0 | $2,950 | $500 | Alejandro P - 08/04/2026 16:25 Disregard the last note; it was for a different account. 08/04/2026 16:30 - [Aug 4, 2026, 4:30 PM] Natalie: Customer requested assistance, and a $500 reduction was applied to their account.… |
H2906485 |
Sabina Rios | Houston | 2026-08-04 | 44d | Legal Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-04 · no reply | $3,000 | $289 | $2,311 | …Contract No. H2906485, including breach of contract and violations of the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code §17.46 et seq.). Studio 1 responded that same day rejecting all claims and asserting a… | ||
D3838928 |
Denzel Tomusange | Dallas | 2026-08-04 | 44d | Cancel contract Buyer's remorse Wants cut We offered Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-05 | $1,500 | $284 | $1,016 | Kendrick P - 08/04/2026 13:58 Hi Denzel, Thanks for reaching out. I understand your concerns about the monthly payments and the negative balance on your account. The contract you have is non-cancellable, and payments you… | |
H2940815 |
Bright Ilochi | Houston | 2026-08-04 | 44d | Misled Complaint form Wants cut We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Nick D | 2026-09-15 | $3,000 | $160 | $1,690 | $800 | Nick D - 08/04/2026 14:56 Nick 8/4 customer wanted another reduction towards the balance . I told customer if the payments are to high i can lower to $1500 . i told customer we can reduce the balance anymore then it is i… |
T3759138 |
Melissa Santos | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Maddy B | 2026-08-25 | $4,000 | $0 | $1,550 | … would be happy to assist you. As I mentioned previously, a complete cancellation is not possible. However, understanding your situation, the Management Team is willing to offer an option to help reduce your financial b… | ||
T3894454 |
Melisa Mdawadde | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Maddy B | 2026-08-07 | $4,000 | $50 | $1,900 | $1,500 | …e following email which was sent out by Alejandro - his email was sent from inquiries@studio-1.us . - Thank you Maddy- MAPS Studio BOSTON / STUDIO 1 Hello Melisa, Thank you for your response. Unfortunately, I am not abl… | |
N3744351 |
Hampton Watts | Nashville | 2026-08-04 | 44d | Cancel contract Misled Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-12 | $4,000 | $664 | $1,286 | $1,000 | …04/2026 15:13 Client emailed hampton watts 1:44?PM (1 hour ago) to me Kendrick, Yes, if you could do that, I can make a 122 payment tomorrow when I get my paycheck. Hampton Watts. ------------------------------ I emaile… | |
N3728916 |
Laura Greene | Nashville | 2026-08-04 | 44d | Legal Refund | Inbound call | Customer service | Open | Veronica H | 2026-08-04 · no reply | $2,500 | $346 | $1,729 | Veronica H - 08/04/2026 09:34 client called she said that her checks were stolen and she had to get an Attorney to help to get her money back so she waiting on a new card to come because she is changing banks | |
N3848314 |
Suzanne Kent | Nashville | 2026-08-04 | 44d | Legal Scam claim Misled Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $270 | $704 | $1,501 | …nd that she was pressured into buying; she also says that the products that she was receiving weren't worth the price and that they were cheesy. She said that she strongly suggest us to reconsider zeroing out the accoun… | |
C4005371 |
Leon Abbington | Chicago | 2026-08-04 | 44d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-16 | $3,000 | $196 | $2,154 | Alejandro P - 08/04/2026 10:46 The client called in and requested the images from the reshoot. So I put him on the calendar for tomorrow. | |
C4022586 |
Keyonna Hawkins | Chicago | 2026-08-04 | 44d | Cancel contract | Not stated | Customer service | Open | Bobbie M | 2026-08-12 | $250 | $0 | $200 | Bobbie M - 08/04/2026 12:22 Email from model: I didn’t receive my 4 photos I’ll like to cancel and get my $50 | |
H2600872 |
Grace Kalu | Houston | 2026-08-03 | 45d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-08-03 | $4,000 | $1,640 | $60 | $1,500 | …ailing regarding the recent charge I received for the studio package I bought a while back. I was paying it off monthly and the month of June was the last month of my payment, because after that month the entire amount … | |
M2943694 |
Meg Hannigan | Florida | 2026-08-03 | 45d | Cancel contract Wants cut Refund No photos | Customer service | Reduced since | Caet W | 2026-08-11 | $7,000 | $0 | $2,400 | $3,500 | Caet W - 08/03/2026 08:19 fwd'd client email to Alejandro: Can you help with this? I'm confused as to why this client thinks we're giving her a refund, per the notes and your last email to her she owes us. | |
M2944578 |
Keira Findlay | Florida | 2026-08-03 | 45d | Legal Cancel contract | Customer service | Paid off | Charles C | 2026-08-25 | $4,000 | $1,050 | $0 | Charles C - 08/03/2026 09:49 Client left vm requesting to cancel, forwarded vm to inquiries. | ||
M3883727 |
Shelia Hooker | Florida | 2026-08-03 | 45d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-03 | $4,000 | $878 | $1,322 | $1,000 | Alejandro P - 08/03/2026 17:05 CONTRACT ISSUE: Client Name: Shelia Hooker Model Name: Shedean Dona REF# M3883727 Total Package Amount: $4,000 Amount to date: $1,600.01 Date of Shoot: 05/14/2026 Date of Complaint: 08/03/2… |
P3844346 |
Rama Ahmed | New York | 2026-08-03 | 45d | Cancel contract Buyer's remorse Complaint form No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-08-03 · no reply | $4,000 | $493 | $2,957 | Maddy B - 08/03/2026 15:02 Hello Rama, Please reach out to finance department regarding your outstanding payments. Charles : 305-359-7037. Thank you - MAPS Studio - NY client has not made any cash payments - if one is no… | |
P3885155 |
Daneique Marsh-Deanna Marsh (model) | New York | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Outbound call | Customer service | Open | Maddy B | 2026-09-09 | $4,000 | $0 | $3,500 | …ou that you entered into a legally binding agreement with Maps, which clearly outlines the non-cancellable nature of the services provided. Additionally, the company has already incurred the costs associated with produc… | |
D3882057 |
Rhonda Lee Meeks | Dallas | 2026-08-03 | 45d | Scam claim Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Text / SMS | Customer service | Open | Emily L | 2026-08-18 | $3,500 | $0 | $3,100 | Emily L - 08/03/2026 16:08 Per Maddys recent text: She called in --Fractured L5 in her back- Said she told about to be homeless Husband left Said she told them She cant do this and they said" Just sign here and we will f… | |
D3997262 |
Dylan Peoples | Dallas | 2026-08-03 | 45d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-08-04 | $4,000 | $592 | $2,958 | Charles C - 08/03/2026 10:08 Called client in regards to the vm he left, client was kinda asking to cancel the contract, I texted him the email for inquiries. | |
F4007893 |
Kasey Gutierrez | Orlando | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $53 | $897 | $1,500 | Alejandro P - 08/03/2026 16:41 CONTRACT ISSUE: Client Name: Jadeline Bravo Collado Model Name: Kasey Gutierez REF# F4007893 Total Package Amount: $4,000 Amount to date: $1,550 Date of Shoot: 07/20/2026 Date of Complaint:… |
F4023000 |
Hamilton Spieth | Orlando | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Call recording | Customer service | Reduced since | Steph A | 2026-09-07 | $2,000 | $0 | $1,150 | $500 | … message Info New voicemail message Time: Monday, August 3 2026 9:44 AM From: WIRELESS CALLER (517) 877-2400 Duration: 10 seconds Voicemail box: 329 Transcript: Hi, this is Hamilton spleeth, please contact me back at fi… |
M3995675 |
Rochelle Silver | Florida | 2026-08-03 | 45d | Legal Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Paid off | Maddy B | 2026-08-03 | $2,500 | $2,500 | $0 | Maddy B - 08/03/2026 14:16 refund of $1500 was issued by AP - verified with production that images were on portal - mb | |
M3751741 |
AJ Mesidor | Florida | 2026-07-31 | 48d | Cancel contract No photos | Inbound call | Customer service | Open | Tyesha maria Rodgriguez | 2026-07-31 · no reply | $1,500 | $0 | $1,300 | Tyesha maria Rodgriguez - 07/31/2026 10:33 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 10:53 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 11:18 Client called b… | |
T4024858 |
Daniel Champagne | Boston | 2026-07-31 | 48d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-31 | $4,000 | $-850 | $0 | $4,000 | Alejandro P - 07/31/2026 10:38 CONTRACT ISSUE: Client Name: Daniel Champagne Model Name: Evan Champagne REF# T4024858 Total Package Amount: $4000 Amount to date: $850 Date of Shoot: 07/30/2026 Date of Complaint: 07/31/20… |
D2882991 |
Ridha fadhil | Dallas | 2026-07-30 | 49d | Cancel contract | Customer service | Open | Kendrick P | 2026-09-04 | $3,000 | $1,350 | $1,350 | …onfirm your order is a legally binding contract and, as such, cannot be canceled once the contracted products and services have been delivered. At this stage, we have fulfilled all of the deliverables included in your p… | ||
P3760804 |
Evelyn Garcia | New York | 2026-07-30 | 49d | Cancel contract We offered | Inbound call | Customer service | Open | Alejandro P | 2026-07-30 · no reply | $3,500 | $0 | $3,100 | Alejandro P - 07/30/2026 10:27 The client called in and requested to cancel the contract. I explained that this is not possible. I offered to reduce her giving her $1000 off and 18 months, but she declined and said she w… | |
P3871286 |
Karen Marin | New York | 2026-07-30 | 49d | Legal Cancel contract Misled Complaint form We offered Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-30 · no reply | $3,000 | $-600 | $2,950 | Caet W - 07/30/2026 11:08 client emailed: I am in receipt of your email dated July 29, 2026. I formally dispute the alleged debt and do not acknowledge it as valid. As reflected in my previous correspondence with Alejand… | |
P4005702 |
Kerry Beckford | New York | 2026-07-30 | 49d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-24 | $4,000 | $288 | $3,163 | Alejandro P - 07/30/2026 12:31 The client called in and requested to cancel her reshoot, so I canceled the shoot. She will call back when she has a time to come in. | |
P4027629 |
Cliton Fernandes | New York | 2026-07-30 | 49d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Steph A | 2026-08-18 | $4,000 | $-550 | $0 | $3,500 | Steph A - 07/30/2026 09:49 CLIENT WANts to cancel/ tranf to alejandro | |
D3991511 |
Christine Nabawanga | Dallas | 2026-07-30 | 49d | Cancel contract | Not stated | Customer service | Open | Emily L | 2026-08-07 | $4,000 | $492 | $2,958 | Emily L - 07/30/2026 10:33 says husband lost job and wants to cancel This is mom- Christine-- Sharyn is the daughter last message. Now calling-- left detailed message for her | |
H3990446 |
Kathy Nolasco | Houston | 2026-07-30 | 49d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-30 | $4,000 | $296 | $3,254 | $1,000 | …e has been in communication with Mana, who has been assisting her with her questions and next steps. I explained that if we are not made aware of any issues, we are unable to provide additional support, as we do not con… |
T3996574 |
Paige Zukowski | Boston | 2026-07-30 | 49d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-05 | $4,000 | $313 | $1,137 | $1,500 | Alejandro P - 07/30/2026 15:48 CONTRACT ISSUE: Client Name: Paige Zukowski Model Name: Paige Zukowski REF# T3996574 Total Package Amount: $4000 Amount to date: $1,296 Date of Shoot: 06/26/2026 Date of Complaint: 0730/202… |
C2936143 |
Erica Rogers- mom | Chicago | 2026-07-30 | 49d | Cancel contract Buyer's remorse Complaint form We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Charles C | 2026-08-26 | $4,000 | $837 | $1,513 | $1,000 | Charles C - 07/30/2026 14:55 Client called wanting to speak with a live person regarding her request to cancel, I told her that the rep who is assisting her is currently unavailable but I can past on a request for a call… |
C3875463 |
Valentine Kasongo | Chicago | 2026-07-30 | 49d | Cancel contract Complaint form Refund Hardship Unhappy | Customer service | Open | Ronnie K | 2026-07-30 · no reply | $4,000 | $0 | $3,550 | Ronnie K - 07/30/2026 15:46 Client replied to pipeline missed payment message: I've asked you guys to cancel my contract for a while now /// Forward to inquiries | ||
F4022399 |
Leonardo Diaz | Orlando | 2026-07-30 | 49d | Cancel contract Complaint form Refund Unhappy | Inbound call | Customer service | Reduced since | Audra T | 2026-07-30 | $4,000 | $86 | $1,464 | $2,000 | … did not sign the wrong one because we only have one. He said he thought he was just buying 6 images. I informed him that he did not discuss just buying images or else I would have had him pick out 6 that day and sent t… |
D2494969 |
Tiara Mendoza | Dallas | 2026-07-29 | 50d | Legal Scam claim Misled Refund No photos | Customer service | Open | Caet W | 2026-09-08 | $4,000 | $1,138 | $813 | … promised. It was supposed to be TiaraMonay and that’s not what was put out I also have looked very well into “studio one” and I’m not the only one that has gotten scammed. I feel the amount I have paid so far is enough… | ||
M3843986 |
Rebecca Blake | Florida | 2026-07-29 | 50d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $0 | $2,950 | Caet W - 07/29/2026 08:02 responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlin… | ||
P3885291 |
Paola Vasquez | New York | 2026-07-29 | 50d | Legal Scam claim | Inbound call | Customer service | Open | Charles C | 2026-08-24 | $3,000 | $0 | $2,650 | Charles C - 07/29/2026 16:56 Client called at first asking who we are, I explained who we are and she asked we were trying to charge for something she has not used and that we are a scam etc etc. I wanted to try an help … | |
P3988798 |
Alyssa De Jesus | New York | 2026-07-29 | 50d | Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-14 | $4,000 | $254 | $2,796 | $500 | Alejandro P - 07/29/2026 15:35 CONTRACT ISSUE: Client Name: Alyssa De Jesus Model Name: Dominic De Melo REF# P3988798 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 06/11/2026 Date of Complaint: 07/20/20… | |
D2938699 |
Jane Ibeneme | Dallas | 2026-07-29 | 50d | Cancel contract Wants cut We offered Refund | Inbound call | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $980 | $1,470 | … like to forfeit this plan? responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | |
D4004821 |
Karley Wajda | Dallas | 2026-07-29 | 50d | Cancel contract Misled Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $4,000 | $69 | $1,181 | $2,000 | Kendrick P - 07/29/2026 11:29 Client Name:Karley Wajda Model Name:Karley Wajda REF#D4004821 Total Package Amount: $4000.00 Amount to date: $750 Date of Shoot:07/07/26 Date of Complaint: 07/24/26 Sales Sheet: Y ----------… | |
H4006601 |
Xavier Harris | Houston | 2026-07-29 | 50d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Caet W | 2026-08-17 | $3,500 | $0 | $2,600 | $500 | Caet W - 07/29/2026 08:48 client emailed: Goodmorning I don’t know if I’m taking to right person but I have actually been trying to cancel the whole things if possible . I’ve been involved in a series of unfortunate even… | |
T3999873 |
Jannary Kim | Boston | 2026-07-29 | 50d | Cancel contract | Not stated | Customer service | Open | Steph A | 2026-08-05 | $2,500 | $450 | $1,800 | …dable. Before agreeing to purchase any services, ask for a written breakdown of all costs so you know exactly what you are paying for. One-year term with automatic renewal: The agreement lasts for one year and will auto… | |
T4008269 |
Stefania Krause'Love | Boston | 2026-07-29 | 50d | Misled Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-27 | $4,000 | $0 | $1,550 | $2,000 | …and other children to agencies looking for kids for commercials, and once the company saw the pictures they would show interest in picturing some of those kids... that then we would receive a proposal for picture shotts… | |
N4008330 |
Harper Abercrombie | Nashville | 2026-07-29 | 50d | Cancel contract Misled Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-03 | $2,500 | $183 | $2,017 | …re the purchase was finalized. The financing agreement outlines the products and services included in your package, as well as the associated payment obligations. At this stage, we have already fulfilled obligations und… | ||
C3995622 |
Ayana Merrill | Chicago | 2026-07-29 | 50d | Complaint form We offered Unhappy | Outbound call | Customer service | Open | Alejandro P | 2026-08-26 | $3,100 | $358 | $1,792 | Alejandro P - 07/29/2026 12:41 CONTRACT ISSUE: Client Name: Ayana Merrill Model Name: Ayana Merrill REF# C3995622 Total Package Amount: $3100 Amount to date: $950 Date of Shoot: 06/27/2026 Date of Complaint: 07/24/2026 S… | |
F3894643 |
Keila Thomas | Orlando | 2026-07-29 | 50d | Cancel contract | Customer service | Open | Kendrick P | 2026-07-29 · no reply | $4,000 | $0 | $3,550 | Kendrick P - 07/29/2026 17:28 Client emailed Kei OhSo <kdthomas09@gmail.com> 12:27?PM (4 hours ago) to me Hi this is Keila Thomas. I would like to cancel my subscription with you all. ----------------------- I emailed In… | ||
P2941113 |
Vicky Vardouniotis | New York | 2026-07-28 | 51d | Legal Complaint form We offered No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-07-28 | $1,500 | $110 | $6 | $1,215 | Alejandro P - 07/28/2026 09:30 Nidia, from the BBB, called to speak to Maddy becuase she has not gotten a response to the client's complaint, so I gave info to Maddy so she can follow up. |
P4000493 |
Lisa Burton | New York | 2026-07-28 | 51d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-12 | $4,000 | $0 | $3,550 | Tyesha H - 07/28/2026 10:35 Client Name: Lisa Burton Model Name: Ishani Ruddock REF# P4000493 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/30/2026 Date of Complaint: 07/28/2026 Sales Sheet: Y -----… | |
H3739967 |
Mubbashar Hassan | Houston | 2026-07-28 | 51d | Cancel contract No photos | Customer service | Open | Charles C | 2026-07-28 · no reply | $4,000 | $0 | $3,550 | Charles C - 07/28/2026 11:02 Called client back and we went into an argument about the package client said he never get any materials and never got any "jobs offers" that the viewer said we would send him. I tried to exp… | ||
H4008027 |
Benjamin Brito | Houston | 2026-07-28 | 51d | Legal Cancel contract Buyer's remorse Complaint form Unhappy | Letter / notice | Customer service | Open | Kendrick P | 2026-08-03 | $4,000 | $0 | $3,550 | …rescinding the contract and revoking all payment authorizations effective immediately. Please be advised of the following actions already taken: 1. Regulatory Reports Filed: Formal complaints detailing your business pra… | |
T3991689 |
Misa Freitas | Boston | 2026-07-28 | 51d | Scam claim Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-11 | $4,000 | $442 | $1,608 | $1,500 | …new i can not afford these unrealistic prices with my person struggles in life. she was rude about me wanting to go to a reasonable price and wanted me to do the highest payment that she knew i could not do. I wasn’t gi… | |
T4006479 |
Neena Howard | Boston | 2026-07-28 | 51d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Paid off | Kendrick P | 2026-07-28 | $4,000 | $0 | $0 | $3,550 | Kendrick P - 07/28/2026 10:50 Client Name:Neena Howard Model Name: Mazulio Warren REF# T4006479 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 07/24/26 Date of Complaint: 07/27/26 Sales Sheet: Y -----… | |
N4008031 |
Rachel Lankford Josh Lankford | Nashville | 2026-07-28 | 51d | Legal Cancel contract Complaint form We offered Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-25 | $4,000 | $350 | $1,750 | $1,500 | …i think about it and our question was immediately redirected. We request immediate cancellation of the agreement, cessation of all billing or collection activity, and written confirmation that no further action will be … | |
H4024142 |
Dina Castro | Houston | 2026-07-28 | 51d | Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-01 | $3,050 | $3,050 | $0 | …today. If you have any additional questions or need further assistance, please feel free to reach out. I’ll be happy to help. Kind Regards, Kendrick ------------------------ Client Name:Dina Castro Model Name: Zachariah… | |
D4025828 |
Harrison Ndakwe | Dallas | 2026-07-28 | 51d | Cancel contract | Not stated | Customer service | Paid off | Elly R | 2026-07-29 | $50 | $50 | $0 | Elly R - 07/28/2026 17:24 Came for experience not a portfolio. Wants to close out, 1 image with deposit, can not cancel | |
P3849626 |
Yetunde Disu | New York | 2026-07-27 | 52d | Cancel contract Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Charles C | 2026-07-27 | $4,000 | $254 | $1,796 | $1,000 | Charles C - 07/27/2026 14:56 Called client in regards to the past dues, client said she can not afford these payments even after inquiries gave her a discount and lowered the recurring client did not want to try to work … |
P4022027 |
CHINENYE Oguagha | New York | 2026-07-27 | 52d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-07-28 | $3,800 | $0 | $2,950 | …'t told how cancelling worked; however, I explained to her the viewer didn't mention cancelling because you are obviously moving forward with the package, and they probably didn't mention it because of that. When I aske… | |
H3991656 |
Fernando Lopez | Houston | 2026-07-27 | 52d | Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-27 | $4,000 | $269 | $1,181 | $500 | …able. If you have any additional questions or concerns, please feel free to reach out. I’ll be happy to assist. Kind Regards, Kendrick ---------------------------------- Client Name:Fernando E. Lopez Model Name: Fernand… | |
H4001966 |
Zan Mehta | Houston | 2026-07-27 | 52d | Cancel contract Complaint form Wants cut Hardship Unhappy | Customer service | Paid off | Kendrick P | 2026-08-07 | $3,000 | $0 | $0 | $2,650 | Kendrick P - 07/27/2026 17:32 Client emailed Zan Sun, Jul 26, 10:15?PM (19 hours ago) to me Hi Kendrick, Thank you. Here are the six images I have selected: 8, 11, 18, 28, 29, and 31. Thank you for canceling the package.… | |
H4022084 |
Denise Adams | Houston | 2026-07-27 | 52d | Cancel contract Complaint form We offered Unhappy | Customer service | Reduced since | Caet W | 2026-07-27 | $4,000 | $31 | $519 | $3,000 | Caet W - 07/27/2026 08:07 client emailed: This email is a follow-up to my previous cancellation request regarding Contract H4022084. As discussed, I visited the office today and was advised to contact corporate regarding… | |
F4000720 |
Ariel Raba | Orlando | 2026-07-27 | 52d | Legal Chargeback Cancel contract Misled No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $3,000 | $208 | $2,292 | …her opportunity to capture images she would feel more comfortable with. The client declined, stating that she no longer trusted the company. I also offered to review possible reduction options to help resolve the situat… | |
H2728251 |
Erin Orrison | Houston | 2026-07-27 | 52d | Cancel contract Wants cut No photos Unhappy | Customer service | Paid off | Caet W | 2026-07-30 | $3,000 | $350 | $0 | $1,400 | …n’t explain my issues with the pictures before hand, and I apologize again, but either way I still wasn’t happy with the outcome of the services provided, both then and now. I’m not trying to be a hassle, but would you … | |
D3994434 |
Amani R. Freeman | Dallas | 2026-07-27 | 52d | Cancel contract Complaint form We offered Refund Unhappy | Customer service | Paid off | Mariana N | 2026-08-04 | $3,000 | $3,000 | $0 | Mariana N - 07/27/2026 14:13 called and said she was unhappy about the sites, she said that she's followed all the instructiosn in her talent guide and ndext steps email however she hasnt been able to book anything. i le… | ||
M3989648 |
Rodelyne Exume | Florida | 2026-07-24 | 55d | Cancel contract Complaint form Wants cut Unhappy | Outbound call | Customer service | Reduced since | Roberto M | 2026-07-24 | $4,000 | $0 | $1,400 | $2,000 | Roberto M - 07/24/2026 11:56 Spoke to her on for outreach, let her know who to get her daughter into the industry and on the email I am sending her. Payments seemed okay but did want to lower them. Said she spoke with so… |
P3992735 |
Mouhamedo Fall | New York | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form No photos Unhappy | Customer service | Reduced since | Ronnie K | 2026-07-24 | $4,000 | $0 | $2,550 | $1,000 | Ronnie K - 07/24/2026 11:39 Client called asking to do a reshoot. I asked why since he just had his photo shoot a month ago. He told me that a friend of his said he needs to have a black shirt on for his profile pics. I … | |
D4001397 |
Stacy Kalkwarf | Dallas | 2026-07-24 | 55d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $3,500 | $0 | $2,000 | $1,000 | … P - 07/24/2026 13:51 CONTRACT ISSUE: Client Name: Kelly Kalkwarf Stacy Model Name: Kashton Kalkwarf REF# D4001397 Total Package Amount: $3500 Amount to date: $500 Date of Shoot: 07/11/2026 Date of Complaint: 07/24/2026… |
N3884950 |
Pilar Howard | Nashville | 2026-07-24 | 55d | Cancel contract We offered Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-24 | $1,500 | $44 | $756 | $500 | … explained that it is important to actively use the materials and resources provided in order to begin seeing results in the modeling industry. I also explained that the reduction Kendrick previously offered was a very … |
C3759793 |
Shamaura Talley | Chicago | 2026-07-24 | 55d | Cancel contract Buyer's remorse | Text / SMS | Customer service | Open | Caet W | 2026-07-24 · no reply | $4,000 | $0 | $3,500 | Caet W - 07/24/2026 08:55 client txt: Told you I'm not interested anymore. Can't pay 450. responded: Kindly note that you signed a non-cancellable agreement and all services included in your agreement have been provided.… | |
C3889709 |
Tyshawna Donegan | Chicago | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-07-24 · no reply | $4,000 | $592 | $2,958 | Alejandro P - 07/24/2026 11:36 I called the client, but was not able to leave a VM, so I texted: **Hello Tyshawna,** My name is Alejandro from Maps Studios. We received your voicemail regarding your request to cancel you… | ||
F3995997 |
Randell Fencher | Orlando | 2026-07-24 | 55d | Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $246 | $1,704 | $1,000 | Alejandro P - 07/24/2026 15:30 CONTRACT ISSUE: Client Name: Randell Fencher Model Name: Randell Fencher REF# F3995997 Total Package Amount: $4,000 Amount to date: $1,295.83 Date of Shoot:06/23/2026 Date of Complaint: 07/… |
M2791824 |
Frances Munoz | Florida | 2026-07-23 | 56d | Legal | Outbound call | Customer service | Open | Charles C | 2026-08-24 | $3,000 | $0 | $2,450 | Charles C - 07/23/2026 10:10 Called client in regards to the past dues, client said that her daughter has hired a lawyer to handle her case and at first she wanted us to call the lawyer but I said that the lawyer needs t… | |
M2855951 |
Lorena Bezerra | Florida | 2026-07-23 | 56d | Cancel contract No photos | Outbound call | Customer service | Open | Charles C | 2026-09-01 | $3,000 | $0 | $2,600 | Charles C - 07/23/2026 12:31 Called client back and she said that she doesn't like her pics and think she doesn't look good and can't make any payments, I also let her know that we can not cancel the contract at this poi… | |
H2498561 |
Maria Granados | Houston | 2026-07-23 | 56d | Cancel contract | Customer service | Open | Caet W | 2026-07-24 | $3,000 | $265 | $2,385 | …t want to continue modeling responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
P3882179 |
Aaliyah Acevevl | New York | 2026-07-23 | 56d | Cancel contract Buyer's remorse Wants cut We offered Refund Unhappy | Customer service | Reduced since | Caet W | 2026-07-23 | $4,000 | $0 | $3,050 | $500 | …ur order placement. By that time, your images had already been released and production on your remaining materials had already begun. You were provided a discount offer along with the option to refinance your monthly pa… | |
H2914440 |
Solki Morales | Houston | 2026-07-23 | 56d | Cancel contract Wants cut Hardship | Customer service | Open | Caet W | 2026-07-23 · no reply | $1,500 | $0 | $1,325 | …earing from you. Sincerely, responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
T2935429 |
Akela Mullins | Boston | 2026-07-23 | 56d | Legal Refund Hardship Unhappy | Customer service | Open | Charles C | 2026-08-05 | $4,000 | $246 | $3,304 | Charles C - 07/23/2026 11:50 Called client in regards to the past dues client started the call by saying she was pressured to sign for the package, and that she is now working with the attorney general and that she is no… | ||
F3747269 |
Tatiana Okonkwo | Orlando | 2026-07-23 | 56d | Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-23 | $4,500 | $1,498 | $1,452 | $1,000 | …u confirmed that you wanted to move forward with the offer provided and requested that I apply the adjustment to your account, which was completed as outlined in my previous email. That being said, I am still willing to… | |
P0861493 |
Samantha Ramirez | New York | 2026-07-22 | 57d | Complaint form Wants cut We offered No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-07-22 | $4,000 | $1,700 | $850 | $1,000 | … client called requesting information regarding what would happen once she completes payment with the collection agency. I explained that once we receive confirmation from the collection agency that the account has been… | |
M2452950 |
Neil Beekie | Florida | 2026-07-22 | 57d | Legal Misled Hardship Unhappy | Customer service | Open | Caet W | 2026-07-22 · no reply | $4,000 | $1,575 | $1,575 | …e remaining balance on the following grounds: 1. MISREPRESENTATION OF SERVICES At the time of signing, your representatives implied that model placement and industry exposure were central components of this package. To … | ||
H4000295 |
Tamiah Smith | Houston | 2026-07-22 | 57d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-10 | $3,000 | $0 | $1,650 | $1,000 | Alejandro P - 07/22/2026 12:13 CONTRACT ISSUE: Client Name: Tamiah Smith Model Name: Tamiah Smith REF# H4000295 Total Package Amount: $3,000 Amount to date: $350 Date of Shoot: 06/30/2026 Date of Complaint: 07/22/2026 Sa… |
N2926186 |
Brayden Collins | Nashville | 2026-07-22 | 57d | Cancel contract | Customer service | Open | Caet W | 2026-07-22 · no reply | $400 | $0 | $300 | …ear. We show no further communication from you after this point. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
F4005547 |
Thelma Broderick | Orlando | 2026-07-22 | 57d | Cancel contract Hardship | Not stated | Customer service | Open | Mariana N | 2026-08-25 | $4,000 | $0 | $3,550 | …AM] Natalie: Customer asked for username help; action taken: confirmed username was found. 08/10/2026 17:16 - [Aug 10, 2026, 5:16 PM] Natalie (Edited): Customer requested cancellation due to job loss; response offered t… | |
F4023618 |
krystal Colon | Orlando | 2026-07-22 | 57d | Complaint form Unhappy | Not stated | Customer service | Reduced since | Kendrick P | 2026-08-27 | $800 | $35 | $385 | $250 | …to go. She didn't get to finish her outreach call, and she asked to be called back around 2:40. Mana is on break at this time, so she will be called later. ----------------------- Client Name:krystal Colon Model Name: C… |
B2522309 |
AMINATA KANE | New York | 2026-07-21 | 58d | Misled Buyer's remorse Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-07-21 · no reply | $3,000 | $750 | $1,750 | … ago) to me Thank you for the clarification. I understand that the website and e-cards were made available, but I want to clarify that I have not actively used those services. I logged into the website once when I first… | ||
M3999643 |
Jonanna White | Florida | 2026-07-21 | 58d | Cancel contract Buyer's remorse Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-28 | $4,000 | $542 | $2,008 | $1,000 | Kendrick P - 07/21/2026 12:06 Client Name:Jonanna White Model Name: Alyssa White REF# M3999643 Total Package Amount: $4000.00 Amount to date: $745.83 Date of Shoot:06/27/26 Date of Complaint: 07/06/26 Sales Sheet: Y ----… | |
P3757731 |
Chantal Diaz | New York | 2026-07-21 | 58d | Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Caet W | 2026-09-10 | $4,000 | $200 | $200 | $3,150 | Caet W - 07/21/2026 08:38 client emailed: Dear Maps A New York Debt Management Team, I am writing to request an extension on the deadline to settle my outstanding debt. I am committed to paying the full balance and will … | |
P3847557 |
Selin Ozderici | New York | 2026-07-21 | 58d | Legal Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-09-09 | $4,000 | $1,313 | $1,338 | $500 | …ts and services included in your package have already been provided in accordance with the signed agreement. If no action is taken on the account and it remains unresolved, it may be referred to our third-party collecti… | |
P3996062 |
Tyesha Sills | New York | 2026-07-21 | 58d | Cancel contract Wants cut | Inbound call | Customer service | Open | Alejandro P | 2026-07-21 · no reply | $2,000 | $290 | $1,460 | Alejandro P - 07/21/2026 15:09 The client called in and requested to cancel the contract. I told her that this is not possible since she already got a 50% discount, and I can help by refinancing her balance to lower the … | |
P3993347 |
Noa Ibghi | New York | 2026-07-21 | 58d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-06 | $4,000 | $171 | $1,880 | $1,500 | …ted States earlier than originally planned. As a result, I will be returning to Europe, where your services are not available. I understand that the contract does not specifically include a cancellation clause. However,… | |
D3988120 |
Ireti Obafemi | Dallas | 2026-07-21 | 58d | Complaint form Wants cut Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-28 | $2,500 | $367 | $833 | $1,000 | Kendrick P - 07/21/2026 12:24 Client Name:Ireti Obafemi Model Name: Adeogo Obafemi REF# D3988120 Total Package Amount: $2500.00 Amount to date: $483.33 Date of Shoot: 06/13/26 Date of Complaint: 07/14/26 Sales Sheet: N/A… | |
H4006241 |
Elise Baldwin | Houston | 2026-07-21 | 58d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-21 | $4,000 | $179 | $896 | $2,500 | Alejandro P - 07/21/2026 17:19 CONTRACT ISSUE: Client Name: Elise Baldwin Model Name: Elise Baldwin REF# H4006241 Total Package Amount: $4,000 Amount to date: $425 Date of Shoot: 07/10/2026 Date of Complaint: 07/21/2026 … |
T3873327 |
Christina Joiner | Boston | 2026-07-21 | 58d | Cancel contract We offered No photos | Customer service | Reduced since | Alejandro P | 2026-07-28 | $3,000 | $474 | $1,676 | $500 | Alejandro P - 07/21/2026 09:46 The client Manager called in and requested to cancel the website/payment. I explained that this is not possible since the company has already incurred the cost associated with her order. Sh… | |
T4024187 |
Jamie Dorcely | Boston | 2026-07-21 | 58d | Cancel contract Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-09-10 | $4,000 | $0 | $3,550 | Alejandro P - 07/21/2026 11:18 The client called in and requested to cancel. I advised her to call the booker to help with that. | |
F3858846 |
Aliyah Rivera | Orlando | 2026-07-21 | 58d | Cancel contract Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-07 | $4,000 | $846 | $1,604 | $500 | … account more manageable. If you have any further questions or concerns, please feel free to reach out. I’ll be happy to assist. Kind Regards, Kendrick -------------------------- Client Name:Aliyah Rivera Model Name:Ali… | |
F3993304 |
Deseray | Orlando | 2026-07-21 | 58d | Cancel contract Complaint form Unhappy | Not stated | Customer service | Reduced since | Alejandro P | 2026-08-21 | $4,000 | $108 | $1,842 | $1,000 | … 11:17 CONTRACT ISSUE: Client Name: Deseray Model Name: Yadiel Lopez REF# F3993304 Total Package Amount: $4,000 Amount to date: $1,050 Date of Shoot: 06/15/2026 Date of Complaint: 07/21/2026 Sales Sheet: NA ////////////… |
P4001677 |
Dana Cavaliere | New York | 2026-07-21 | 58d | Complaint form No photos Unhappy | Customer service | Paid off | Tyesha H | 2026-07-21 | $400 | $400 | $0 | Tyesha H - 07/21/2026 16:40 Client emailed: jellyfish100165@aol.com 3:26?PM (1 hour ago) to Inquiries Thank you soo much!! I’ll get back to you as soon as I decide if and how I want to proceed with the re-shoot. Thank yo… | ||
N2518310 |
Madeline Henderson | Nashville | 2026-07-20 | 59d | Cancel contract Wants cut | Outbound call | Customer service | Open | Irving S | 2026-07-21 | $4,000 | $2,511 | $664 | …chment • Scanned by Gmail From To Hello Madeline, Overall, this agreement appears to be more favorable than many traditional modeling agency contracts because it is non-exclusive, allowing you to pursue opportunities th… | |
C2882382 |
Cypher Eason | Chicago | 2026-07-20 | 59d | Legal Chargeback Misled Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-20 · no reply | $4,050 | $-1,875 | $3,375 | …2026 08:20 client emailed; To the Management of MAPS Studios, I am writing in response to your recent notification regarding an alleged outstanding balance on my account. Please consider this email formal notice that I … | |
P3988910 |
Paola Solano-Eylin garcia (model) | New York | 2026-07-20 | 59d | Cancel contract Wants cut | Inbound call | Customer service | Open | Tyesha H | 2026-07-20 · no reply | $3,000 | $442 | $2,208 | Tyesha H - 07/20/2026 14:05 Client called in and requested to cancel I explained that we would need to speak with mom as she is a minor I gave the info to Alejandro and he will give the client a call back | |
H3903732 |
Ayelet Harris | Houston | 2026-07-20 | 59d | Legal | Not stated | Customer service | Open | Irving S | 2026-07-27 | $4,000 | $888 | $2,662 | …ove it if you could take a quick moment to leave a review. Your feedback not only helps me grow, but it also helps others find a great experience too. Bonus points if you upload one of your favorite photos from your sho… | |
T3751546 |
Catherine Kappel | Boston | 2026-07-20 | 59d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-07-22 | $2,500 | $490 | $1,210 | $500 | …show our Management Team extended an alleviation offer in April via email, but we do not show a reply to this. We've provided below an excerpt off the offer: I understand your situation; however, as mentioned previously… | |
N3753146 |
Leah Doty | Nashville | 2026-07-20 | 59d | Cancel contract Misled Buyer's remorse Refund Unhappy | Customer service | Open | David M | 2026-07-20 · no reply | $1,500 | $650 | $650 | …e no indication that any meaningful effort is being made on my behalf. At this point, I am genuinely confused about what I am paying for. From my perspective, I am being charged every month for a service that has produc… | ||
T3889651 |
Maria Figueiredo | Boston | 2026-07-20 | 59d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Mariana N | 2026-07-20 | $400 | $400 | $0 | Mariana N - 07/20/2026 13:48 just noticed she got a refund | ||
B2792859 |
Zena Lineberger | New York | 2026-07-17 | 62d | Cancel contract Misled Wants cut We offered | Customer service | Open | Caet W | 2026-07-17 · no reply | $2,000 | $198 | $1,578 | …nd stop charging me please! responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
D2817532 |
Jeffrey Young | Dallas | 2026-07-17 | 62d | Cancel contract Hardship Unhappy | Customer service | Open | Caet W | 2026-07-17 · no reply | $4,000 | $2,003 | $1,347 | Caet W - 07/17/2026 08:04 client emailed: You will need to delete my website. I can no longer pay for this . I had brain surgery June 17th, with other surgeries following. I was also very disappointed at my last casting … | ||
M3728899 |
Kendra Stuck | Florida | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-08-04 | $4,000 | $1,085 | $2,465 | …t: $4,000 Amount to date: $1,370.36 Date of Shoot: 02/12/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y --------------------- Client emailed: From: kendra stuck <kendrastuck@yahoo.com> Date: Wed, Jul 15, 2026 at 8:17… | ||
D3745859 |
Brandy Taylor | Dallas | 2026-07-17 | 62d | Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-07-21 | $4,000 | $872 | $1,528 | $1,000 | Tyesha H - 07/17/2026 13:49 Client Name: Brandi Taylor Model Name: Brandi Taylor REF# D3745859 Total Package Amount: $4,000 Amount to date: $1,166.66 Date of Shoot: 03/08/2026 Date of Complaint: 07/17/2026 Sales Sheet: N… | |
D3882574 |
Avril Minshew | Dallas | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-07-17 · no reply | $3,500 | $242 | $1,208 | Tyesha H - 07/17/2026 12:00 Client Name: Avril Model Name: Kaylee Minshew REF# D3882574 Total Package Amount: $3,500 Amount to date: $1,208.34 Date of Shoot: 05/24/2026 Date of Complaint: 07/17/2026 Sales Sheet: N/A ----… | ||
H3871074 |
Thania Veslasquez | Houston | 2026-07-17 | 62d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-17 | $4,000 | $296 | $2,254 | $1,000 | Alejandro P - 07/17/2026 12:37 CONTRACT ISSUE: Client Name: Lesly Ramos Model Name: Thania Veslasquez REF# H3871074 Total Package Amount: $4000 Amount to date: $746 Date of Shoot: 04/25/2026 Date of Complaint: 07/17/2026… |
F3989841 |
Ernestine Punter / Daryl Nicholas | Orlando | 2026-07-17 | 62d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-06 | $4,000 | $0 | $2,150 | $1,300 | … a explianation of the service that she is getting. I told her that I would send it via email.: ////////// I emailed: Inquiries Studio 3:13?PM (4 minutes ago) to Ernestine Hello Ernestine, It was a pleasure speaking wit… |
F3997104 |
Zoey Boisselle | Orlando | 2026-07-17 | 62d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-12 | $4,000 | $0 | $3,550 | …/2026 10:31 Client Name: Zoey Boisselle Model Name: Zoey Boisselle REF# F3997104 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 07/03/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y -----------------… | |
F4007127 |
Rachel Mabrey | Orlando | 2026-07-17 | 62d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-20 | $4,050 | $4,050 | $0 | Tyesha H - 07/17/2026 14:18 Client Name: Rachel Mabrey Model Name: Rachel Mabrey REF# F4007127 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 07/15/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y --… | |
P2858661 |
Wanas | New York | 2026-07-16 | 63d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-07-16 | $2,800 | $829 | $521 | $800 | Tyesha H - 07/16/2026 15:19 Call was transferred to me for further assistance Client expressed that they would like to cancel the remaining balance He states that his son has not utilized the products and he just wants t… |
D3850032 |
Jeremie Gonzalez | Dallas | 2026-07-16 | 63d | Cancel contract | Inbound call | Customer service | Reduced since | Tyesha H | 2026-07-16 | $4,000 | $108 | $1,842 | $500 | Tyesha H - 07/16/2026 14:00 Client called in stating that she would like to cancel I explained that we wouldn't be able to cancel as we have provided all products and we had previously given her a $500 discount She was v… |
D3849311 |
Allison Bolden | Dallas | 2026-07-16 | 63d | Legal Cancel contract Misled Buyer's remorse Unhappy | Text / SMS | Customer service | Open | Emily L | 2026-09-16 | $250 | $0 | $200 | Emily L - 07/16/2026 13:06 sent a collection notice but she sent back a long reply saying we havent done anything for her and we pressured her and believes we are scammers That we haven't promoted her and she will get a … | |
D4000633 |
Kayla Conway | Dallas | 2026-07-16 | 63d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-03 | $1,500 | $80 | $720 | $500 | …, Thank you for your email. Please note that when you enrolled with Studio1, you entered into a legally binding finance agreement that includes specific terms and conditions regarding cancellations. We understand that c… | |
H3754204 |
Valeria Martinez -Chavez | Houston | 2026-07-16 | 63d | Cancel contract Wants cut Refund | Inbound call | Customer service | Open | Tyesha H | 2026-09-11 | $3,000 | $821 | $1,829 | Tyesha H - 07/16/2026 12:04 Client called in stating that she would like to cancel I explained that I wouldn't be able to cancel, as she has received all products I offered to apply a $500 reduction and an 18-month exten… | |
H4003233 |
Jordan Perrott | Houston | 2026-07-16 | 63d | Complaint form Wants cut We offered No photos Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-18 | $4,000 | $342 | $1,708 | $1,500 | …ciate you considering my concerns and putting the revised offer together. After taking some time to think it over, I would like to accept the revised package at the total price of $2,500, with the $450 already paid appl… |
H4007642 |
Angel Ramirez | Houston | 2026-07-16 | 63d | Cancel contract Hardship | Not stated | Customer service | Open | Steph A | 2026-08-25 | $3,500 | $259 | $2,841 | Steph A - 07/16/2026 13:03 called/ discussed/ client wants to cancel sent next steps | |
T3995653 |
Ludy Marculino | Boston | 2026-07-16 | 63d | Cancel contract Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-07-16 · no reply | $2,500 | $185 | $1,665 | Alejandro P - 07/16/2026 12:40 CONTRACT ISSUE: Client Name: Ludy Marculino Model Name: Isadora Mansur REF# T3995653 Total Package Amount: $2500 Amount to date: $650 Date of Shoot: 06/25/2026 Date of Complaint: 07/14/2026… | ||
T3999517 |
Imane Saruab | Boston | 2026-07-16 | 63d | Cancel contract | Customer service | Open | Alejandro P | 2026-08-07 | $4,000 | $0 | $2,950 | …/2026 10:13 I emalied the client: Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> 10:07?AM (6 minutes ago) to iha2013 Good Afternoon, My name is Alejandro, and I am the Manager at the Corporate … | ||
F3843035 |
Michael Ashford | Orlando | 2026-07-16 | 63d | Cancel contract | Outbound call | Customer service | Open | Tyesha H | 2026-08-31 | $3,000 | $0 | $2,650 | Tyesha H - 07/16/2026 15:30 I reached out to the client and they weren't available Unable to leave a vm 07/17/2026 14:35 - [Jul 17, 2026, 2:35 PM] Natalie: Customer expressed frustration and skepticism about the service;… | |
F3884822 |
Jolieanna Perez | Orlando | 2026-07-16 | 63d | Cancel contract Wants cut | Inbound call | Customer service | Reduced since | Tyesha H | 2026-07-17 | $4,000 | $169 | $2,881 | $500 | Tyesha H - 07/16/2026 10:33 Client called in stating that she can no longer make any payments moving forward I explained that we had already given her a $500 discount and that we wouldn't be able to cancel, as it is non-… |
F3995914 |
Victor Afanador | Orlando | 2026-07-16 | 63d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $4,000 | $75 | $375 | $1,500 | Alejandro P - 07/16/2026 16:23 CONTRACT ISSUE: Client Name: Victor Afanador Model Name: Victor Afanador REF# F3995914 Total Package Amount: $4000 Amount to date: $2050 Date of Shoot: 06/22/2026 Date of Complaint: 07/16/2… |
C2853372 |
Charmaine Reid | Chicago | 2026-07-15 | 64d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-15 | $2,500 | $1,458 | $292 | $500 | …ed to refinance this amount for the remaining 6 months sh has to lower her monthly payments to 72.91. She accepted and agreed this would be helpful to her. -------------------- Client Name:Charmaine Reid Model Name:Char… |
P3876263 |
Jordan Alfano | New York | 2026-07-15 | 64d | Legal Cancel contract Misled Wants cut We offered Refund Unhappy | Text / SMS | Customer service | Open | Maddy B | 2026-07-15 · no reply | $4,000 | $0 | $3,450 | Maddy B - 07/15/2026 12:44 2nd response documents in vault - mb Ref: P3876263. Dear Ms. James, We have made a good-faith effort to reach a mutually agreeable resolution regarding Ms. Alfano's account. As a courtesy, we e… | |
D4003765 |
Cedric Craine | Dallas | 2026-07-15 | 64d | Cancel contract Complaint form We offered Unhappy | Not stated | Customer service | Reduced since | Kendrick P | 2026-07-15 | $4,000 | $175 | $875 | $2,500 | Kendrick P - 07/15/2026 14:57 Client was forwarded from outreach. He says he no longer wants to move forward and that it was in the moment, and he no longer wants to move forward with anything. I told him we cannot cance… |
H3904243 |
Eliana Martinez | Houston | 2026-07-15 | 64d | Cancel contract Hardship | Customer service | Open | Emmanuel R | 2026-07-15 · no reply | $4,000 | $0 | $2,950 | … - 07/15/2026 15:17 Studio-1: Your website and zCards have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard. The email… | ||
H3994064 |
Shelise Dove | Houston | 2026-07-15 | 64d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-15 | $4,000 | $426 | $524 | $2,000 | …s able to assist you today. If you have any further questions or concerns, please don't hesitate to reach out. I'll be happy to assist you. Kind Regards, Kendrick ---------------- Client Name:Shelise Dove Model Name: Gr… |
N4006208 |
Sharonda Waters Nicole | Nashville | 2026-07-15 | 64d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-19 | $4,000 | $339 | $2,711 | $500 | …e: Rhythm Waters-Howse Model Name: Rhythm Waters-Howse REF# N4006208 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 07/10/2026 Date of Complaint: 07/15/2026 Sales Sheet: Y -------------------- Client e… | |
F3891769 |
Susana Gonzalez | Orlando | 2026-07-15 | 64d | Scam claim Cancel contract Misled Complaint form No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-15 | $4,000 | $150 | $1,200 | $2,000 | Kendrick P - 07/15/2026 10:41 Client called to discuss a cancellation request. She is saying that she wants to cancel because she was not delivered the Z card on time; however, we had a discussion over the phone, and I a… |
F3952083 |
Myles Weathers | Orlando | 2026-07-15 | 64d | Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-16 | $3,500 | $354 | $1,696 | $1,000 | Alejandro P - 07/15/2026 11:08 CONTRACT ISSUE: Client Name: Myles Weathers Model Name: Myles Weathers REF# F3952083 Total Package Amount: $3,500 Amount to date: $450 Date of Shoot: 06/20/2026 Date of Complaint: 07/15/202… | |
P3995794 |
Susana Munoz | New York | 2026-07-15 | 64d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-07-15 | $4,350 | $4,350 | $0 | …NDRO Susanna Moffitt Jul 12, 2026, 4:55?PM (3 days ago) to me Hello Studio 1 team, I hope you’re doing well. I’m reaching out because I need some follow-up and clarification regarding the services I paid $3,000 for to h… | ||
M3838867 |
Daniel Grilo Correa | Florida | 2026-07-14 | 65d | Legal Chargeback Cancel contract Misled Complaint form Wants cut Refund Unhappy | Customer service | Open | Caet W | 2026-08-10 | $3,500 | $280 | $2,520 | …ning materials were produced and delivered, as we were contractually obligated to do. Because of this, the order cannot be cancelled. Your account has now been halted due to an open dispute you've placed with your bank … | ||
P4000378 |
Natasha Singh | New York | 2026-07-14 | 65d | Complaint form No photos Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-29 | $2,050 | $0 | $0 | $1,600 | … please feel free to give us a call when you are available, and we will be happy to help. I’m glad I was able to assist you today. Kind Regards, Kendrick ----------------------- Client Name:Natasha Singh Model Name:Ravi… |
H3989810 |
Noelia Flores | Houston | 2026-07-14 | 65d | Legal Scam claim | Customer service | Paid off | Steph A | 2026-07-29 | $4,000 | $1,950 | $0 | …r post, plus up to 10 free products every month, plus bonuses, without discussing your audience size, analytics, engagement rate, or requesting a media kit is not how most legitimate influencer partnerships begin. 5. No… | ||
N3993705 |
Valerie Wilson | Nashville | 2026-07-14 | 65d | Misled Complaint form Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-19 | $2,500 | $131 | $1,444 | $500 | Kendrick P - 07/14/2026 11:04 Client Name:Valerie Wilson Model Name:Valerie Wilson REF#N3993705 Total Package Amount: $2500.00 Amount to date: $425 Date of Shoot: 07/12/26 Date of Complaint: 07/13/26 Sales Sheet: Y -----… |
F4002237 |
Joshua Cross | Orlando | 2026-07-14 | 65d | Cancel contract Complaint form Wants cut Refund Unhappy | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $288 | $3,163 | …great I just thought this was going to be something different. ----------------- I emailed: Natalie <inquiries@studio-1.us> 11:46?AM (3 minutes ago) to jc063092 Good afternoon Joshua, Thanks for reaching out and sharing… | ||
D4003278 |
(Brother) Ntoro Akpabio; (Mom) Emem Akpa | Dallas | 2026-07-14 | 65d | Legal Misled Refund | Customer service | Paid off | Kendrick P | 2026-07-14 | $50 | $50 | $0 | Kendrick P - 07/14/2026 15:18 Client emailed Amefon Akpabio Jul 13, 2026, 5:46?PM (21 hours ago) to me Kendrick, We have received the $50 refund. For the record, we did not keep or accept any photos. --------------------… | ||
B2244589 |
Andrea Parks | New York | 2026-07-13 | 66d | Legal No photos | Outbound call | Customer service | Open | Steph A | 2026-07-13 · no reply | $3,000 | $265 | $2,385 | … show Hot Bench. It's a court television program. We came across a claim that Andrea Parks had filed against you guys in Brooklyn for $26.50. I did speak with her briefly. We were interested in possibly helping out the … | |
H2822150 |
Krystal Castacio | Houston | 2026-07-13 | 66d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-07-30 | $3,000 | $133 | $267 | $1,800 | …he electronic signature associated with the alleged loan agreement on the above-referenced account. Ms. Castacio is exercising her consumer rights under the federal Electronic Signatures in Global and National Commerce … | |
C2844056 |
Ayinde Hamilton | Chicago | 2026-07-13 | 66d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-08-26 | $4,460 | $284 | $3,126 | Charles C - 07/13/2026 11:24 Called client and he answered for what I believe was the first time ever and he said that he has been trying to cancel the contract for a while since he has no job, and he said he was told by… | |
M3996176 |
Maybel | Florida | 2026-07-13 | 66d | Buyer's remorse Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-24 | $2,000 | $339 | $911 | $500 | …u for your email. I have reviewed your account, and you are correct. A charge of $200 was processed on the same day I applied the adjustment to your account. Unfortunately, the payment was processed before the adjustmen… | |
P3844486 |
Delilah Morrall | New York | 2026-07-13 | 66d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-07-13 · no reply | $3,000 | $401 | $2,274 | Alejandro P - 07/13/2026 14:45 **Account Notes / Call Summary** The client called requesting to cancel her payment. I explained that a cancellation was not possible. To assist her, I offered to **skip her next scheduled … | |
D2913397 |
Danyelle White | Dallas | 2026-07-13 | 66d | Complaint form Wants cut Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-07-13 · no reply | $3,500 | $1,325 | $1,625 | Kendrick P - 07/13/2026 17:17 Client Name:Danyelle Elizabeth Model Name: Danyelle Elizabeth REF# D2913397 Total Package Amount: $3500.00 Amount to date: $1779.15 Date of Shoot:01/09/26 Date of Complaint: 07/10/26 Sales S… | |
D4004376 |
Ana Buckley | Dallas | 2026-07-13 | 66d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Caet W | 2026-07-13 | $4,000 | $-562 | $0 | $4,000 | …emoved; No additional charges will be attempted; and No balance will be submitted for collection or credit reporting. If this matter is not promptly resolved, I will provide this written revocation and supporting docume… | |
D4007415 |
Gertrude Macakiage | Dallas | 2026-07-13 | 66d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-13 | $4,000 | $0 | $0 | $2,950 | Kendrick P - 07/13/2026 13:34 Client called requesting to cancel because her husband is divorcing her and she doesn't think she can afford to move forward with the package. She was offered a reduction to the amount she h… |
H3996990 |
Isaac Boboe | Houston | 2026-07-13 | 66d | Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Unhappy | Not stated | Customer service | Open | Alejandro P | 2026-08-06 | $4,000 | $0 | $3,550 | …10:35 CONTRACT ISSUE: Client Name:Isaac Boboe Model Name: Aiden Boboe & Jeremiah Boboe REF# H3996990 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/27/2026 Date of Complaint: 07/13/2026 Sales Sheet:… | |
H4003871 |
Marisol Gretsch | Houston | 2026-07-13 | 66d | Cancel contract Misled Unhappy | Outbound call | Customer service | Open | Steph A | 2026-08-18 | $4,000 | $390 | $1,560 | Steph A - 07/13/2026 15:41 called client/ mom wants to cancel- she isnt happy with angela. she feels she lied to her. tried to save it, dont think that worked. sent next steps | |
T3997478 |
Alejandra Huertas | Boston | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Paid off | Maddy B | 2026-08-07 | $4,000 | $-850 | $0 | $4,000 | Maddy B - 07/13/2026 11:30 Consumer Complaint with Mass Atty Gen Office in Vault - my response is in vault as well. client had not downloaded materials - refunded fully - removed portal (Manny advised + imgs removed) + f… | |
N3750540 |
Jennifer Clark | Nashville | 2026-07-13 | 66d | Cancel contract Misled Unhappy | Outbound call | Customer service | Open | Caet W | 2026-07-24 | $2,500 | $0 | $2,200 | …ayments and I've also told yall I didn't want it so cancel I won't ask again I'm not paying for something that I'm not doing you know what I'm sayin responded: You have made no communication regarding cancellation. We s… | |
N3754481 |
Camryn Whitaker | Nashville | 2026-07-13 | 66d | Cancel contract Wants cut | Not stated | Customer service | Open | Emily L | 2026-09-09 | $1,500 | $104 | $1,146 | Emily L - 07/13/2026 10:20 cant pay now. Wants to cancel-- told her no but can lower pmts etc. She doesnt know when she can pay-" just to let us know " | |
C3850385 |
Chloe Parkin | Chicago | 2026-07-13 | 66d | Cancel contract Misled We offered Refund Hardship Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-07-27 | $3,500 | $111 | $2,889 | …ties within the industry. If you would like, I can arrange for our Outreach Team to reach out and provide additional guidance and support with moving forward. We understand that you are seeking a resolution; however, af… | |
F3760742 |
Otilia del Valle Omaña | Orlando | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Outbound call | Customer service | Paid off | Alejandro P | 2026-08-03 | $3,500 | $-650 | $0 | $3,100 | Alejandro P - 07/13/2026 11:45 The client called in and wanted to to booked her reshoot she wanted to have a full reshoot but I told her that this is not possible since she was reduce to 10 images. I explained that once … |
F3892402 |
Julissa Miles | Orlando | 2026-07-13 | 66d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-07-22 | $2,000 | $0 | $1,750 | Alejandro P - 07/13/2026 13:26 **Account Notes / Call Summary** The client called requesting to cancel her payment. I explained that this was not possible, as she has already received approximately **80% of her materials… | |
M3875478 |
Cristina Andrea Bijit | Florida | 2026-07-13 | 66d | Legal | Customer service | Paid off | Tyesha H | 2026-07-14 | $6,000 | $6,000 | $0 | …NYC & Future Faces Miami: Leading the Way for Children Modeling Agencies in New York and Miami https://www.einpresswire.com/article-print/713169894/future-faces-nyc-future-faces-miami-leading-the-way-for-children-modeli… | ||
D3889438 |
Tylina Price | Dallas | 2026-07-13 | 66d | Legal Unhappy | Letter / notice | Customer service | Paid off | Irving S | 2026-09-16 | $6,000 | $6,000 | $0 | …love it if you could take a quick moment to leave a review. Your feedback not only helps me grow, but it also helps others find a great experience too. Bonus points if you upload one of your favorite photos from your sh… | |
P4000225 |
Joann Pass | New York | 2026-07-13 | 66d | Cancel contract Misled Complaint form Refund Unhappy | Customer service | Paid off | Caet W | 2026-07-13 | $6,000 | $6,000 | $0 | Caet W - 07/13/2026 08:37 client emailed: I am providing immediate written notice that I rescind and cancel Order P4000225, dated July 11, 2026, concerning my minor daughter, Nikita Paas. Before I agreed to this transact… | ||
P3990111 |
Sunday Ibinayo | New York | 2026-07-10 | 69d | Cancel contract Wants cut We offered | Call recording | Customer service | Open | Tyesha H | 2026-07-27 | $1,000 | $85 | $765 | …ration: 21 seconds Voicemail box: 340 Transcript: My name is Sande. Please can you try to get back to me, try to reach out back to me. Thank you. ---------------- I reached out to the client, and he expressed that he wo… | |
D3903217 |
Daniel Garza | Dallas | 2026-07-10 | 69d | Legal Scam claim Cancel contract Complaint form We offered Refund Unhappy | Customer service | Paid off | Maddy B | 2026-07-17 | $4,000 | $3,500 | $0 | Maddy B - 07/10/2026 11:30 Response to complaint in vault - recurring ended + reduction applied to finance ?Dear Mr. Garza, Your matter has been escalated to upper management. Your request to cancel all future payments a… | ||
H4004932 |
Ivan Montoya | Houston | 2026-07-10 | 69d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-14 | $4,000 | $0 | $0 | $3,575 | Tyesha H - 07/10/2026 11:22 Client Name: H4004932 Model Name: H4004932 REF# H4004932 Total Package Amount: $4,000 Amount to date: $425 Date of Shoot: 07/09/2026 Date of Complaint: 07/10/2026 Sales Sheet: Y --------------… |
H4003642 |
Kirti Upponi | Houston | 2026-07-10 | 69d | Cancel contract Refund | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-10 | $50 | $50 | $0 | Tyesha H - 07/10/2026 15:36 Client called in requesting to cancel She states that she told Angela they were in the process of buying a home and couldn't afford to make that payment I offered some images for the amount sh… | |
M2625331 |
Heather Garcia | Florida | 2026-07-09 | 70d | Cancel contract Misled Wants cut We offered Refund Hardship | Customer service | Open | Caet W | 2026-07-14 | $3,000 | $2,125 | $425 | Caet W - 07/09/2026 15:21 client emailed: I cannot pay $200 a month on this financially right now. I can’t have this hitting my credit because he was suppose to finish paying and never told me he stopped. responded: You … | ||
P3891624 |
Trezia Danso | New York | 2026-07-09 | 70d | Cancel contract Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-14 | $4,000 | $400 | $1,200 | $2,000 | Alejandro P - 07/09/2026 09:53 The client left a VM : Fwd: Voicemail from MANSON,EDITH at (516) 604-8576 on Jul 8 2026 1:28 PM MAPS Studio 1 Collections Attachments Jul 8, 2026, 2:37?PM (19 hours ago) to MAPS Client ( P3… |
P4000653 |
Kimberly Hernandez | New York | 2026-07-09 | 70d | Legal Scam claim Chargeback Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-03 | $4,000 | $0 | $3,551 | …consent to the financial obligation associated with it, I do not want the website or any related materials to remain active or publicly accessible while this matter is under review. Please confirm in writing once the we… | ||
N3993727 |
Mackenzie Eden | Nashville | 2026-07-09 | 70d | Cancel contract Complaint form Wants cut Unhappy | Customer service | Reduced since | Kendrick P | 2026-09-16 | $3,500 | $233 | $1,867 | $1,000 | … is a specific date that works better for you, please reply with your preferred date, and I will be happy to update it accordingly. Kind Regards, Kendrick -------------------- Client Name:MacKenzie Eden Model Name: MacK… | |
D3999601 |
Shamira Clark | Dallas | 2026-07-09 | 70d | Cancel contract Buyer's remorse Complaint form Unhappy | Customer service | Paid off | Tyesha H | 2026-07-09 | $400 | $400 | $0 | …e understand that your interests and priorities may have changed, and we appreciate you sharing your concerns. Please note that you entered into a legally binding finance agreement with the studio, which includes clear … | ||
P2908342 |
Skylar Larkyn | New York | 2026-07-08 | 71d | Legal Chargeback Buyer's remorse Complaint form We offered Refund No photos Unhappy | Customer service | Paid off | Tyesha H | 2026-07-13 | $2,500 | $238 | $0 | $1,188 | Tyesha H - 07/08/2026 11:33 Call was transferred to me- Client expressed her frustration about the images and the fact that she has been trying to resolve this for months She states that the hair and makeup artist were g… | |
M2914760 |
Dayanna Morales | Florida | 2026-07-08 | 71d | Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-07-08 · no reply | $4,000 | $2,464 | $1,236 | Alejandro P - 07/08/2026 12:36 CONTRACT ISSUE: Client Name: Dariana Morales Model Name: Dayanna Morales REF# M2914760 Total Package Amount: $4000 Amount to date: $2,148 Date of Shoot: 01/06/2026 Date of Complaint: 07/07/… | ||
M3750248 |
Renata Lagares | Florida | 2026-07-08 | 71d | Cancel contract Wants cut No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-07-08 · no reply | $4,000 | $984 | $1,966 | …cate that you visited the studio on February 27, 2026. Your initial images and Model Guide were delivered on March 2, 2026, followed by your website and comp card on March 5, 2026. I also confirmed that your reshoot ima… | |
M3865499 |
Shantel Drayton | Florida | 2026-07-08 | 71d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-08 | $4,000 | $739 | $711 | $500 | …n as well as an 18-month refinance to bring her payment down to 44.44. She agreed and thanked me for my help and said I should get a raise! -------------------------------- Client Name:Shantel Drayton Model Name:Marquet… |
M3989085 |
Treena Denero | Florida | 2026-07-08 | 71d | Legal Scam claim Chargeback Wants cut We offered Refund No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-08 | $2,500 | $660 | $1,540 | …(23 hours ago) to me I don’t know how you’re saying in one paragraph that it’s been escalated to fix what I haven’t gotten and then in your second to last paragraph it states since I’ve received what the contract states… | |
D3884406 |
Lorenzo Liburdi | Dallas | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-07-20 | $4,000 | $408 | $2,042 | …26 10:44 Client Name: Lorenzo Liburdi Model Name: Lorenzo Liburdi REF# D3884406 Total Package Amount: $4,000 Amount to date: $1,958.32 Date of Shoot: 05/16/2026 Date of Complaint: 07/08/2026 Sales Sheet: N/A -----------… | |
H3991592 |
Nathan Krc | Houston | 2026-07-08 | 71d | Complaint form We offered Hardship Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-27 | $2,000 | $0 | $750 | $1,000 | Kendrick P - 07/08/2026 14:19 Client Name:Nathan Krc Model Name:Nathan Krc REF# H3991592 Total Package Amount: $2000.00 Amount to date: $250 Date of Shoot: 06/22/26 Date of Complaint: 07/08/26 Sales Sheet: Y ------------… |
N3758447 |
Aniya Rae | Nashville | 2026-07-08 | 71d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-07-08 · no reply | $1,500 | $217 | $1,083 | Kendrick P - 07/08/2026 15:09 Client called wanting to cancel. I explained to her that she has received all products in accordance with the agreement and that at this stage we are unable to cancel. I also made it clear t… | |
C3882305 |
Ajah Crawford | Chicago | 2026-07-08 | 71d | Cancel contract Wants cut We offered | Outbound call | Customer service | Open | Emily L | 2026-09-15 | $2,500 | $0 | $2,200 | Emily L - 07/08/2026 15:38 She lm for me saying that she cannot make the pmts and wants to cancel I called her back and let her know - lm on vm We can lower it for her but she just began pmts... $122.22 for 18 months | |
F3752254 |
Christopher Renoit | Orlando | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-07-09 | $2,000 | $146 | $1,604 | …, no changes were made to your account, and it remained in its original state. I believe there may have been a misunderstanding regarding how that offer would be applied. Unfortunately, I am no longer able to extend tha… | ||
T2505772 |
Corey David Birenbaum | Boston | 2026-07-07 | 72d | Cancel contract Misled Buyer's remorse Complaint form Wants cut Unhappy | Customer service | Reduced since | Caet W | 2026-09-15 | $3,000 | $1,167 | $208 | $1,125 | …ipt of your items - NOT to cite any of these concerns - but simply to inquire about when they would be received. Why not mention then and there what you claim you now felt during the consultation to halt production beca… | |
N2518916 |
Jerrica Wright | Nashville | 2026-07-07 | 72d | Legal | Customer service | Open | Veronica H | 2026-07-21 | $4,000 | $630 | $2,520 | Veronica H - 07/07/2026 11:21 client called she said she contacted her Attorney and was told by her Attorney not to make a payment she will also contact the credit bureau as well and thats all she has to say | ||
M3891524 |
Canasu Zengin | Florida | 2026-07-07 | 72d | Cancel contract We offered | Inbound call | Customer service | Paid off | Ronnie K | 2026-09-09 | $1,000 | $450 | $0 | Ronnie K - 07/07/2026 11:02 /// Tried calling client, no answer maria Rodgriguez - 08/03/2026 11:22 Client called saying that she wants to cancel the contract. I explained that it is non-cancellable and offered to reduce… | |
H3885501 |
Melanie Clark | Houston | 2026-07-07 | 72d | Cancel contract Misled Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-18 | $3,000 | $156 | $544 | $2,000 | Kendrick P - 07/07/2026 10:26 Client Name:Melanie Clark Model Name: Shyne Dorosan REF#H3885501 Total Package Amount: $3000.00 Amount to date: $300 Date of Shoot:05/22/26 Date of Complaint: 07/06/26 Sales Sheet: N/A -----… |
H3903739 |
Denia Ortega | Houston | 2026-07-07 | 72d | Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-07-23 | $4,000 | $131 | $2,219 | $1,200 | …s in Spanish Si me gustaría 1 para obtener la página wed pero no veo ninguna página wed me puede explicar por que me dicen que está en el portafolio pero no veo nada Enviado desde mi iPhone ////////////// I called the c… | |
H4001764 |
Chaquetta Declouet | Houston | 2026-07-07 | 72d | Cancel contract | Outbound call | Customer service | Open | Steph A | 2026-08-11 | $4,000 | $0 | $3,300 | Steph A - 07/07/2026 10:39 called client- she wants to cancel- she was advised on what to do... | |
F3838526 |
Matthew Dean | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Ronnie K | 2026-08-03 | $2,000 | $292 | $1,458 | Ronnie K - 07/07/2026 11:21 Client messaged: That's because I cancelled this service and requested a refund 01:43 PM /// Forward to Inquiries | ||
F3888872 |
Duanda Clark | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-30 | $4,000 | $217 | $1,733 | $1,000 | …o 11:36?AM (0 minutes ago) to Duanda Hello Duanda, Thank you for your email. I have reviewed your account with my management team, and at this time, this is the best reduction option we are able to offer. Your images an… | |
F3889758 |
Cynthia Cain | Orlando | 2026-07-07 | 72d | Complaint form Wants cut We offered Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-09-14 | $4,000 | $117 | $933 | $2,500 | Alejandro P - 07/07/2026 17:01 CONTRACT ISSUE: Client Name: Cynthia Cain Model Name: Cynthia Cain REF# F3889758 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/03/2026 Date of Complaint: 07/07/2026 Sa… |
The ask is in the notes; the credit would be a line on the finance schedule. These accounts still owe $319,021 between them.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
T3756896 |
Marie Vil | Boston | 2026-09-16 | 1d | Legal Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-16 · no reply | $3,000 | $0 | $2,450 | Kendrick P - 09/16/2026 17:39 Client Name:Marie Vil Model Name: Marie Vil REF# T3756896 Total Package Amount: $3000 Amount to date: $550 Date of Shoot: 03/13/26 Date of Complaint: 03/25/26 Sales Sheet: N/A | ||
P3873098 |
Rayon Chan | New York | 2026-09-16 | 1d | Legal Chargeback Cancel contract Buyer's remorse Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Open | Caet W | 2026-09-16 · no reply | $3,500 | $200 | $1,425 | $1,500 | …science, accountability, transparency, and basic human decency involved in how customers are treated. I agreed to the $100 monthly payments because I want this nightmare over with, not because I suddenly believe the way… |
P4036933 |
Evelyn Kokota | New York | 2026-09-16 | 1d | Legal Complaint form Wants cut We offered Refund Unhappy | Call recording | Customer service | Open | Alejandro P | 2026-09-16 · no reply | $4,000 | $0 | $3,150 | Alejandro P - 09/16/2026 11:21 The Client emailed: Re: You received a new invoice (#0014190-R-0001) MAPS WEST 38 Evelyn K 10:57?AM (21 minutes ago) to Studio, messenger, inquiries, Inquiries, Lawyer If you have any inqui… | |
D4026983 |
Janet Nabors | Dallas | 2026-09-16 | 1d | Wants cut No photos | Text / SMS | Customer service | Open | Veronica H | 2026-09-16 · no reply | $4,000 | $0 | $3,000 | Veronica H - 09/16/2026 13:30 client called to update cc info and to make payment of $250, she said she thought payments were supposed to be lower. Told her if she wanted to reduce payment to call us and let us know and … | |
F3997423 |
Alexis Adams | Orlando | 2026-09-15 | 2d | Complaint form Wants cut Unhappy | Outbound call | Customer service | Open | Lacole R | 2026-09-16 | $3,500 | $258 | $2,842 | Lacole R - 09/15/2026 12:17 CONTRACT ISSUE: Client Name:Alexis Adams Model Name: Alexis Adams REF# F3997423 Total Package Amount: $3500 Amount to date: $658.33 Date of Shoot: 07/01/26 Date of Complaint: 09/14/26 Sales Sh… | |
H3752952 |
Paige Owens | Houston | 2026-09-14 | 3d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-09-14 · no reply | $4,000 | $0 | $3,550 | Emily L - 09/14/2026 12:28 electricity is now off she is saying its always been something I sent her a text -- does she need a reduction or payment arrangement soon otherwise sent to collections | |
F4020988 |
Matthew Alers | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-16 | $4,000 | $246 | $2,704 | Tyesha H - 09/10/2026 11:31 Client called in asking to cancel the subscription I explained that we had previously offered to reduce his package, and he didn't respond I also told him that no changes could be made until t… | |
F3894583 |
Nihad Berdigue | Orlando | 2026-09-10 | 7d | Cancel contract Wants cut | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 · no reply | $4,000 | $279 | $3,071 | Kendrick P - 09/10/2026 13:37 This client called asking to cancel, and i explained to her that she has entered all the products haver been delivered. There are two charges being disputed, so I couldn't make any form of r… | |
H3989074 |
Shana Liggins | Houston | 2026-09-08 | 9d | Misled Complaint form Wants cut Unhappy | Social / DM | Customer service | Open | Kendrick P | 2026-09-08 · no reply | $4,000 | $298 | $3,277 | Kendrick P - 09/08/2026 14:20 Client Name:Shana Ligguns Model Name: Amina Liggins REF# H3989074 Total Package Amount: $4000.00 Amount to date: $723 Date of Shoot: 06/14/26 Date of Complaint: 06/18/26 Sales Sheet: N/A ---… | |
M2935730 |
Liceth Martines | Florida | 2026-09-04 | 13d | Cancel contract Wants cut No photos Hardship Unhappy | Outbound call | Customer service | Open | Charles C | 2026-09-04 · no reply | $4,000 | $0 | $2,450 | … contract, you can have back everything you promise me and I can rest from this. Please understand for me is giving more than $2K for something that doesn't work for me. ...................................... Emailed re… | |
P3844591 |
Madhuti Gattupalli | New York | 2026-09-04 | 13d | Complaint form Wants cut Unhappy | Customer service | Open | Charles C | 2026-09-04 · no reply | $2,000 | $121 | $1,329 | Charles C - 09/04/2026 14:07 Client emailed: hello i did not see this message.. can we please settle this account or too late ?? | ||
H2509904 |
Erika-Kadire Delogerova | Houston | 2026-09-04 | 13d | Wants cut We offered Hardship | Debt collection | Open | Charles C | 2026-09-08 | $3,000 | $1,060 | $1,590 | Charles C - 09/04/2026 14:42 Emailed client: Hi Erika, We show no payment has been submitted toward your portfolio package order in over 120 days. Your account is currently delinquent. Please contact our Finance Departme… | ||
P3746551 |
Irina Strizhova-Jeffrey Ponti (model) | New York | 2026-09-02 | 15d | Cancel contract Misled Wants cut Hardship Unhappy | Customer service | Open | Caet W | 2026-09-03 | $4,000 | $0 | $3,575 | … in April. I had already paid for and received the digital photographs, and I did not wish to continue with the portfolio service, which I have not used. Please resend or forward the August 12 Management Team response t… | ||
N2822656 |
Averri Anderson | Nashville | 2026-09-02 | 15d | Complaint form Wants cut No photos Unhappy | Inbound call | Customer service | Open | Emily L | 2026-09-09 | $1,500 | $620 | $680 | Emily L - 09/02/2026 13:29 asked for a call back $25 wont cut it perhaps she can pay off reduced amount? | |
H4006589 |
Cooper Kidwell | Houston | 2026-09-01 | 16d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/01/2026 16:26 Stephanie Outreach Aug 31, 2026, 12:49?PM (1 day ago) to me Hello, this is Blaine Kidwell, 940-867-6368. My son Cooper called me and saying he owes y 'all all this money. He has sent me a copy… | ||
F3757736 |
Sean Hill | Orlando | 2026-09-01 | 16d | Wants cut Refund No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-01 · no reply | $4,000 | $1,477 | $2,073 | …ollowing adjustment: $1,000 reduction to your total package price, bringing the adjusted package price to $3,000 Your $1,927.49 already paid will be applied toward the adjusted balance New remaining balance: $1,072.51 T… | |
M2599714 |
Neva Howard | Florida | 2026-09-01 | 16d | Wants cut Hardship | Outbound call | Debt collection | Open | Caet W | 2026-09-14 | $4,000 | $480 | $1,920 | Caet W - 09/01/2026 08:21 client emailed: There is no way I am going to be able to make a full payment or a payment of 800.00. I am in the middle of paying a hospital bill that I cant afford to make. I can try and pay 50… | |
N2907531 |
NOA SHIMONI | Nashville | 2026-09-01 | 16d | Cancel contract Wants cut No photos | Inbound call | Customer service | Open | Caet W | 2026-09-01 · no reply | $1,500 | $154 | $1,096 | …student, and unfortunately, I cannot afford the payments associated with the contract. I also did not use or need the additional items that were provided. I understand that I agreed to the contract, and I’m not trying t… | |
D4032392 |
Alamaze Harrison with Reelexperiences | Dallas | 2026-08-29 | 19d | Wants cut Refund | Not stated | Customer service | Open | Lauren B | 2026-09-14 | $3,900 | $0 | $3,000 | Lauren B - 08/29/2026 13:45 model start booking deposit was refunded at earlier date so we have no deposit on file parents are separated and dad will be putting money down as well soon, please adjust the monthly payment … | |
N2521518 |
Denise Grady | Nashville | 2026-08-26 | 22d | Wants cut We offered Hardship | Inbound call | Debt collection | Open | Charles C | 2026-09-03 | $3,000 | $510 | $2,040 | Charles C - 08/26/2026 09:54 Client emailed: Dear Finance Department, I am writing in response to your email dated August 18, 2026, regarding the delinquent status of my account. My name is Denise Grady. Thank you for ex… | |
B2176248 |
Devon Rhoden | New York | 2026-08-26 | 22d | Wants cut We offered Hardship | Text / SMS | Debt collection | Open | Caet W | 2026-08-31 | $2,000 | $950 | $300 | $500 | Caet W - 08/26/2026 08:36 sent em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your … |
B2808321 |
Anitta Koch | New York | 2026-08-26 | 22d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-08-26 · no reply | $1,500 | $200 | $800 | …. I had to relocate back to home country, because I was no longer working and could no longer afford living in the USA. I really do apologize for all the inconvenience that has been caused, however there is really nothi… | ||
P2167625 |
Merly Navarrete | New York | 2026-08-26 | 22d | Wants cut We offered | Text / SMS | Debt collection | Open | Caet W | 2026-08-26 · no reply | $2,000 | $1,000 | $300 | $500 | Caet W - 08/26/2026 08:39 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… |
M2855326 |
Gianna Smith | Florida | 2026-08-21 | 27d | Complaint form Wants cut Unhappy | Customer service | Open | Kendrick maria Rodgriguez | 2026-09-08 | $3,000 | $2,004 | $671 | Kendrick maria Rodgriguez - 08/21/2026 16:49 Client emailed: Gianna Smith 3:39?PM (1 hour ago) to Studio1 Good afternoon. I will not be able to make my payment until September 4th. Thanks. I cannot afford it right now an… | ||
P4001388 |
Benie Mobio | New York | 2026-08-20 | 28d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-01 | $4,000 | $0 | $3,150 | …ocuments following my purchase, I became aware of limitations regarding the services that were not consistent with my understanding from the consultation. This is the reason I am requesting cancellation and a refund, ra… | ||
T2909607 |
Heather Rozmus | Boston | 2026-08-20 | 28d | Cancel contract Wants cut Unhappy | Customer service | Open | Caet W | 2026-09-04 | $4,025 | $488 | $2,438 | Caet W - 08/20/2026 08:36 client emailed: There's no need to send me this statement. I can not afford this. I called and emailed to cancel my contract I'm efuately after signing it. I was also informed by others that rea… | ||
H2799765 |
Julian Lugo | Houston | 2026-08-20 | 28d | Wants cut Hardship | Outbound call | Debt collection | Open | Steph A | 2026-08-20 · no reply | $3,000 | $790 | $1,910 | …ceived a new voicemail message Info New voicemail message Time: Thursday, August 20 2026 12:00 PM From: WIRELESS CALLER (616) 510-8524 Duration: 24 seconds Voicemail box: 340 Transcript: Hello, this is Julian Lugo, I wo… | |
M2842666 |
Jhon Lequizamo | Florida | 2026-08-18 | 30d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-09-16 | $2,850 | $800 | $1,600 | Emily L - 08/18/2026 12:21 sent collections notice We can reduce him at this point if he will pay -- wait for response | |
B2603940 |
Rita Chowdhary | New York | 2026-08-18 | 30d | Legal Chargeback Cancel contract Wants cut We offered No photos Unhappy | Customer service | Open | Maddy B | 2026-08-18 · no reply | $3,000 | $705 | $1,645 | … refuction offer, which she declined. She was made aware that a discount had already been granted upon her initial purchase, and this secondary reduction was an effort to reach an equitable resolution. Ms. Chowdhary cur… | ||
D2902192 |
NA | Dallas | 2026-08-18 | 30d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-09-14 | $4,000 | $1,479 | $2,071 | Emily L - 08/18/2026 13:30 so young but he always answers the phone Said he is not working still Asked can he pay $50- he said no. Asked me if we can remove anything so he can reduce the balance etc. Follow up | |
N4030937 |
Leslie McKee | Nashville | 2026-08-18 | 30d | Wants cut | Inbound call | Debt collection | Open | Veronica H | 2026-08-19 | $4,000 | $1,000 | $1,950 | Veronica H - 08/18/2026 10:47 client called to she wanted to reduce monthly payments to $162.50 starting on 10/1/2026 | |
B2238654 |
ALKETA SOKOLI | New York | 2026-08-17 | 31d | Wants cut We offered | Inbound call | Debt collection | Open | Veronica H | 2026-08-17 · no reply | $3,000 | $0 | $2,650 | Veronica H - 08/17/2026 12:32 Client called about reduction offer and how to pay as long as she was PIF I would take payment, she did pay full amount of $2650. Told Caet | |
P3843210 |
Guy Serbes | New York | 2026-08-14 | 34d | Wants cut | Text / SMS | Debt collection | Open | Ronnie K | 2026-08-14 · no reply | $4,000 | $0 | $3,550 | … one you just hung up the phone. Please understand if no payments are made towards the balance it will be sent to a third party collections agency . Which requires the balance of $3,550 to be paid in full in one payment… | |
P3990890 |
Pilar Bau | New York | 2026-08-14 | 34d | Legal Chargeback Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-14 · no reply | $3,000 | $0 | $2,650 | …I replied: Inquiries Studio <inquiries@studio-1.us> 10:44?AM (56 minutes ago) to Pilar Hello Pilar, Thank you for your message, and I apologize for the delayed response. I understand your frustration. However, as previo… | ||
C2945940 |
Eric Porter | Chicago | 2026-08-14 | 34d | Wants cut | Outbound call | Debt collection | Open | Charles C | 2026-08-27 | $3,000 | $638 | $1,913 | Charles C - 08/14/2026 09:52 Called client in regards to the text he sent saying he need to lower the recurring to a more comfortable amount, left vm. | |
M3858869 |
Cristie Otero | Florida | 2026-08-13 | 35d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-21 | $4,000 | $350 | $3,150 | Emily L - 08/13/2026 10:07 after receiving another AI Message as well yesterday and all attempts to work with her so far -Received this today: " Hi I already have the letter of payment and I have mentioned since day one … | ||
M3889915 |
Phyllis Wright | Florida | 2026-08-12 | 36d | Wants cut | Outbound call | Debt collection | Open | Alejandro P | 2026-08-27 | $3,000 | $0 | $2,550 | Alejandro P - 08/12/2026 16:30 I called the client to talk about her request to reduce the account and left a VM. | |
H3747399 |
Casey Belt | Houston | 2026-08-12 | 36d | Misled Wants cut We offered | Text / SMS | Debt collection | Open | Caet W | 2026-08-12 · no reply | $1,000 | $0 | $850 | Caet W - 08/12/2026 13:27 client txt: What have you provided me with, other than some photos, false advertisements about setting me up with modeling jobs, and some links? It’s been only four months, not six, as I’ve info… | |
F3881397 |
Isabel Robinson | Orlando | 2026-08-12 | 36d | Cancel contract Wants cut | Outbound call | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,500 | $702 | $2,098 | …included in your package have been delivered in accordance with the agreement and within the timeframes outlined. I have reviewed your account, and at this stage, all of the products included in your package have been d… | |
F3988812 |
Ella Marjenhoff | Orlando | 2026-08-12 | 36d | Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-08-14 | $3,700 | $0 | $2,900 | Kendrick P - 08/12/2026 15:21 Client emailed Tami Marjenhoff Aug 6, 2026, 9:39?AM (6 days ago) to me Hi Kendrick, Thank you for taking the time to review my request and for offering to reduce the package price. I truly a… | ||
D2853504 |
Isidro Garcia | Dallas | 2026-08-11 | 37d | Cancel contract Wants cut Hardship | Outbound call | Customer service | Open | Alejandro P | 2026-08-11 · no reply | $3,000 | $1,767 | $883 | Alejandro P - 08/11/2026 12:31 The client called in and requested to get an aditinal discount. I told him that he was already offered a 500 reduction for a one-time payment. I told him I could not do any lower the 2500 f… | |
T3743765 |
Luisa Sanchez | Boston | 2026-08-11 | 37d | Cancel contract Wants cut | Outbound call | Customer service | Open | Charles C | 2026-08-12 | $4,000 | $0 | $2,900 | Charles C - 08/11/2026 15:11 Called client in regards to the past dues, client says she is still waiting on her package, I informed her that we have sent her everything already and she was surprised, and asked if it can … | |
C3999068 |
Ma. Valadez | Chicago | 2026-08-11 | 37d | Cancel contract Wants cut | Customer service | Open | Kendrick P | 2026-08-11 · no reply | $4,000 | $0 | $2,975 | Kendrick P - 08/11/2026 14:00 Client emailed Margarita Diaz Aug 4, 2026, 2:20?PM (7 days ago) to me My imail: margaritadiaz24@yahoo.com Phone number: (312) 391-9922 I sincerely apologize for any inconvenience caused. Reg… | ||
B2839539 |
Christine Johnson | New York | 2026-08-10 | 38d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 · no reply | $3,000 | $942 | $1,733 | Caet W - 08/10/2026 08:12 client emailed: Hello, I’m letting you know that, I’m unable to pay the amount for this month. responded: Thank you for your email. We do show that 4 monthly payments have been missed since the … | ||
P3740570 |
neco parmlee | New York | 2026-08-10 | 38d | Wants cut Refund Hardship | Outbound call | Customer service | Open | Kendrick P | 2026-08-17 | $3,000 | $265 | $2,385 | …erms of the agreement. We have previously attempted to reach you regarding your account to discuss potential options that could make the payments more manageable, but we were unable to receive a response from you at tha… | |
N3993043 |
Joe Onwe | Nashville | 2026-08-10 | 38d | Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-13 | $4,000 | $0 | $3,450 | Emily L - 08/10/2026 09:30 he said he thought was a subscription wanted to hold off on payment I replied on text and we can adjust the pmt for now | ||
N3997747 |
Azalia Gold | Nashville | 2026-08-10 | 38d | Scam claim Wants cut | Debt collection | Open | Irving S | 2026-08-14 | $4,050 | $863 | $2,588 | …--------- Forwarded message --------- From: Azalia Garza <ogsaya500@icloud.com> Date: Sun, Aug 9, 2026 at 11:26?PM Subject: Attention Irving To: <production@studio-1.us> Good evening . I just had a couple questions . Is… | ||
P3903942 |
NEISHA TORRINGTON | New York | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-01 | $3,500 | $244 | $1,231 | …ave been delivered. However, I respectfully disagree that this resolves my concerns. My decision to purchase was based on my understanding and expectations of what your program would provide. Had I fully understood the … | |
H4030969 |
Jordan Webb | Houston | 2026-08-07 | 41d | Wants cut | Debt collection | Open | Charles C | 2026-09-09 | $4,000 | $0 | $3,550 | Charles C - 08/07/2026 11:44 Client emailed: i was requesting to change my monthly payments from $200 to a lower pricing. How can I take care of doing that? ............................................ Emailed response: … | ||
C3871575 |
Joseph Asiyanbi | Chicago | 2026-08-07 | 41d | Legal Cancel contract Wants cut We offered Refund Unhappy | Customer service | Open | Charles C | 2026-08-07 · no reply | $4,000 | $-400 | $3,950 | Charles C - 08/07/2026 16:56 Client called and I explained that he needs to make his payment of $400.00 to be current and than I can work with him to reduce the package to full selection of images for a balance of $1200.… | ||
F3863565 |
Lizmarie Persaud | Orlando | 2026-08-07 | 41d | Misled Wants cut | Debt collection | Open | Charles C | 2026-08-07 · no reply | $4,000 | $400 | $3,200 | Charles C - 08/07/2026 14:19 Called client in regards to the text and she was saying that the package she ordered is suppose to be for $3k not $4k so I gave her the email for inquiries and she also wanted to lower the mo… | ||
F3892846 |
Idette Ramos | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-10 | $4,000 | $0 | $2,150 | Alejandro P - 08/07/2026 11:06 CONTRACT ISSUE: Client Name: Idette Ramos Model Name: Keyden Rivera REF# F3892846 Total Package Amount: $ 4000 Amount to date: $1850 Date of Shoot: 06/13/2026 Date of Complaint: 07/25/2026 … | ||
F3994999 |
Mom- Klonda McCollough | Orlando | 2026-08-06 | 42d | Wants cut | Inbound call | Debt collection | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $575 | $2,875 | Kendrick P - 08/06/2026 12:16 Client called asking if he was to pay half of the remaining balance, could he refinance the account to lower the payments. I told him yes; this is something I can do for him, and I told him … | |
P4023991 |
Joel Martinez | New York | 2026-08-05 | 43d | Wants cut | Debt collection | Open | Steph A | 2026-09-08 | $4,000 | $0 | $3,000 | …031 or stephani.studio.one@gmail.com. Please note that our office operates Monday through Friday, 9:00 AM – 5:00 PM EST. One attachment • Scanned by Gmail Joel Martinez Aug 4, 2026, 7:53?PM (13 hours ago) to me Thanks f… | ||
D2923933 |
Ilene Mignanou | Dallas | 2026-08-05 | 43d | Buyer's remorse Wants cut We offered | Call recording | Debt collection | Open | Caet W | 2026-08-05 · no reply | $4,000 | $0 | $3,450 | Caet W - 08/05/2026 15:48 reduction offer sent via txt on 7/21 by Veronica- no response | |
T3749428 |
Sean Scheiffern | Boston | 2026-08-05 | 43d | Legal Cancel contract Misled Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $1,500 | $0 | $1,325 | … if you attempt taking me to collections. Now i do not see why this is a hard decision? I will not even leave a review either. I was in a coma for 12days just over 3 years ago and i surly do not want to waste 1 minute o… | |
H2906485 |
Sabina Rios | Houston | 2026-08-04 | 44d | Legal Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-04 · no reply | $3,000 | $289 | $2,311 | …Contract No. H2906485, including breach of contract and violations of the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code §17.46 et seq.). Studio 1 responded that same day rejecting all claims and asserting a… | ||
D3838928 |
Denzel Tomusange | Dallas | 2026-08-04 | 44d | Cancel contract Buyer's remorse Wants cut We offered Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-05 | $1,500 | $284 | $1,016 | Kendrick P - 08/04/2026 13:58 Hi Denzel, Thanks for reaching out. I understand your concerns about the monthly payments and the negative balance on your account. The contract you have is non-cancellable, and payments you… | |
T3759138 |
Melissa Santos | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Maddy B | 2026-08-25 | $4,000 | $0 | $1,550 | … would be happy to assist you. As I mentioned previously, a complete cancellation is not possible. However, understanding your situation, the Management Team is willing to offer an option to help reduce your financial b… | ||
D3882057 |
Rhonda Lee Meeks | Dallas | 2026-08-03 | 45d | Scam claim Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Text / SMS | Customer service | Open | Emily L | 2026-08-18 | $3,500 | $0 | $3,100 | Emily L - 08/03/2026 16:08 Per Maddys recent text: She called in --Fractured L5 in her back- Said she told about to be homeless Husband left Said she told them She cant do this and they said" Just sign here and we will f… | |
D2504778 |
Davion Morris | Dallas | 2026-07-31 | 48d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 | $4,000 | $546 | $2,929 | …he 30th with no issue prior to this last attempt on this morning . So again thank you for your help. I will clarify further responded: We suggest selecting the 28th for your billing date if you're looking for a payment … | ||
N4006307 |
Ruth Gilliam | Nashville | 2026-07-31 | 48d | Wants cut | Debt collection | Open | Kendrick P | 2026-08-19 | $500 | $117 | $233 | …e were there on the 16th of July for a photo shoot and couldn’t decide whether the $399 was best option(though it was) looking into our finances, the $500 package is much higher and probably can’t afford at this time. I… | ||
N2625363 |
Dominique Allen | Nashville | 2026-07-30 | 49d | Misled Wants cut We offered No photos | Customer service | Open | Caet W | 2026-08-05 | $4,000 | $100 | $2,875 | Caet W - 07/30/2026 10:43 client emailed: If it's not like $15-20/mo then I can't afford the repayment plan responded: That monthly payment amount would unfortunately not be enough for the discount offer. However, you ca… | ||
M3843986 |
Rebecca Blake | Florida | 2026-07-29 | 50d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $0 | $2,950 | Caet W - 07/29/2026 08:02 responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlin… | ||
D2938699 |
Jane Ibeneme | Dallas | 2026-07-29 | 50d | Cancel contract Wants cut We offered Refund | Inbound call | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $980 | $1,470 | … like to forfeit this plan? responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | |
C3993536 |
Amber Januchowski | Chicago | 2026-07-29 | 50d | Wants cut | Inbound call | Debt collection | Open | AB maria Rodgriguez | 2026-07-29 · no reply | $4,000 | $100 | $3,450 | AB maria Rodgriguez - 07/29/2026 13:10 Called client, left voicemail and a message. maria Rodgriguez - 07/29/2026 14:12 Client called, she said that she is in a very tough moment in her life but she would like to proceed… | |
P4000493 |
Lisa Burton | New York | 2026-07-28 | 51d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-12 | $4,000 | $0 | $3,550 | Tyesha H - 07/28/2026 10:35 Client Name: Lisa Burton Model Name: Ishani Ruddock REF# P4000493 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/30/2026 Date of Complaint: 07/28/2026 Sales Sheet: Y -----… | |
H3871211 |
Marquis Mcgilbra | Houston | 2026-07-28 | 51d | Buyer's remorse Wants cut Refund | Text / SMS | Customer service | Open | Kendrick P | 2026-07-28 · no reply | $3,000 | $442 | $2,208 | …, attending relevant events, and actively using social media along with the materials provided to increase visibility. These combined efforts play a key role in creating opportunities within the industry. As mentioned i… | |
B2421508 |
Maria Trujillo | New York | 2026-07-27 | 52d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-07-31 | $2,500 | $465 | $1,705 | Charles C - 07/27/2026 10:24 Client emailed: Hello, Thank you for reaching out regarding my account. I sincerely apologize for my lack of communication and appreciate you extending this final settlement offer. I have bee… | ||
M2627846 |
Claudia Collazos | Florida | 2026-07-27 | 52d | Chargeback Wants cut No photos | Outbound call | Customer service | Open | Emily L | 2026-08-05 | $3,000 | $2,080 | $520 | Emily L - 07/27/2026 12:06 unpaid since FEB we sent message i let her know only $520 owed if she can pay off I will reduce it $270.00 | |
M2820430 |
Daniel Smith | Florida | 2026-07-27 | 52d | Wants cut | Debt collection | Open | Caet W | 2026-07-27 · no reply | $2,000 | $60 | $1,690 | Caet W - 07/27/2026 12:51 client emailed: To re state I thought I settled this the last time we spoke on the phone you took a payment from me and said it would start to occur monthly I agreed to that responded: Yes, we s… | ||
D3844709 |
Daruka Juach | Dallas | 2026-07-27 | 52d | Wants cut We offered Hardship | Debt collection | Open | Caet W | 2026-07-27 · no reply | $4,000 | $945 | $1,805 | … know whether there are any hardship accommodations, settlement opportunities, or alternative arrangements that may be available. Thank you for your time and understanding. I appreciate any assistance you can offer and … | ||
C3889709 |
Tyshawna Donegan | Chicago | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-07-24 · no reply | $4,000 | $592 | $2,958 | Alejandro P - 07/24/2026 11:36 I called the client, but was not able to leave a VM, so I texted: **Hello Tyshawna,** My name is Alejandro from Maps Studios. We received your voicemail regarding your request to cancel you… | ||
H2914440 |
Solki Morales | Houston | 2026-07-23 | 56d | Cancel contract Wants cut Hardship | Customer service | Open | Caet W | 2026-07-23 · no reply | $1,500 | $0 | $1,325 | …earing from you. Sincerely, responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
P3996062 |
Tyesha Sills | New York | 2026-07-21 | 58d | Cancel contract Wants cut | Inbound call | Customer service | Open | Alejandro P | 2026-07-21 · no reply | $2,000 | $290 | $1,460 | Alejandro P - 07/21/2026 15:09 The client called in and requested to cancel the contract. I told her that this is not possible since she already got a 50% discount, and I can help by refinancing her balance to lower the … | |
M2864265 |
Gema Benavides | Florida | 2026-07-20 | 59d | Wants cut Hardship | Outbound call | Debt collection | Open | Charles C | 2026-08-10 | $3,000 | $1,325 | $1,325 | Charles C - 07/20/2026 11:46 Client called and requested to lower the monthly payment so I offered to lower it to $132.50 and client accepted and client updated card on file. | |
P2854199 |
Edward Rivera / Luisa Rivera | New York | 2026-07-20 | 59d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-03 | $4,000 | $204 | $2,246 | …000 for 40 photographs has put us in a position where we deeply regret taking on this financial commitment, as we simply cannot afford it under our current circumstances. Because we want to fulfill our obligations and r… | ||
N2518310 |
Madeline Henderson | Nashville | 2026-07-20 | 59d | Cancel contract Wants cut | Outbound call | Customer service | Open | Irving S | 2026-07-21 | $4,000 | $2,511 | $664 | …chment • Scanned by Gmail From To Hello Madeline, Overall, this agreement appears to be more favorable than many traditional modeling agency contracts because it is non-exclusive, allowing you to pursue opportunities th… | |
P3988910 |
Paola Solano-Eylin garcia (model) | New York | 2026-07-20 | 59d | Cancel contract Wants cut | Inbound call | Customer service | Open | Tyesha H | 2026-07-20 · no reply | $3,000 | $442 | $2,208 | Tyesha H - 07/20/2026 14:05 Client called in and requested to cancel I explained that we would need to speak with mom as she is a minor I gave the info to Alejandro and he will give the client a call back | |
C2948498 |
Ashley Metcalfe | Chicago | 2026-07-20 | 59d | Wants cut Hardship | Inbound call | Debt collection | Open | Alejandro P | 2026-07-20 · no reply | $4,000 | $1,180 | $1,770 | Alejandro P - 07/20/2026 12:14 The client called in and requested to move her payment. I explained that this was already done last month, and I told her that I can do it one more time, but I asked her if she is going thr… | |
B2792859 |
Zena Lineberger | New York | 2026-07-17 | 62d | Cancel contract Misled Wants cut We offered | Customer service | Open | Caet W | 2026-07-17 · no reply | $2,000 | $198 | $1,578 | …nd stop charging me please! responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
M3728899 |
Kendra Stuck | Florida | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-08-04 | $4,000 | $1,085 | $2,465 | …t: $4,000 Amount to date: $1,370.36 Date of Shoot: 02/12/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y --------------------- Client emailed: From: kendra stuck <kendrastuck@yahoo.com> Date: Wed, Jul 15, 2026 at 8:17… | ||
D3882574 |
Avril Minshew | Dallas | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-07-17 · no reply | $3,500 | $242 | $1,208 | Tyesha H - 07/17/2026 12:00 Client Name: Avril Model Name: Kaylee Minshew REF# D3882574 Total Package Amount: $3,500 Amount to date: $1,208.34 Date of Shoot: 05/24/2026 Date of Complaint: 07/17/2026 Sales Sheet: N/A ----… | ||
F3849590 |
Adam Figueroa | Orlando | 2026-07-17 | 62d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-08-21 | $4,000 | $582 | $2,618 | Emily L - 07/17/2026 13:53 $$ is tight work -Driving for Amazon. is slow and he doesn't know when it will improve...can pay something lower for now -say $50 for August and Sept call for what amount --perhaps he can do $1… | |
N2842514 |
Jackie Pride | Nashville | 2026-07-16 | 63d | Wants cut No photos Hardship | Inbound call | Customer service | Open | Charles C | 2026-08-17 | $4,000 | $1,183 | $2,367 | Charles C - 07/16/2026 15:45 Client called saying that she lost her job and needs to lower the recurring, I offered to lower it to $147.91 but it appears that client was speaking with someone else and could not continue … | |
D2909541 |
Pim Phrom-Aree | Dallas | 2026-07-16 | 63d | Wants cut Refund Hardship | Inbound call | Customer service | Open | Charles C | 2026-09-10 | $4,000 | $894 | $2,481 | Charles C - 07/16/2026 12:26 Client called in regards to her account, she wanted to push the recurring but we did not get to her in time and a payment of $281.25 was taken today, so I approved to refund the amount + emai… | |
H3754204 |
Valeria Martinez -Chavez | Houston | 2026-07-16 | 63d | Cancel contract Wants cut Refund | Inbound call | Customer service | Open | Tyesha H | 2026-09-11 | $3,000 | $821 | $1,829 | Tyesha H - 07/16/2026 12:04 Client called in stating that she would like to cancel I explained that I wouldn't be able to cancel, as she has received all products I offered to apply a $500 reduction and an 18-month exten… | |
C4004123 |
Skylla Raine Knepp | Chicago | 2026-07-16 | 63d | Wants cut | Debt collection | Open | Roberto M | 2026-08-11 | $4,000 | $0 | $3,550 | … let me know if I need to edit anything else Roberto <roberto.outreachstudio1@gmail.com> 3:57?PM (32 minutes ago) to Skylla Is that supposed to be your cover letter or your resume? You will need one of both. Roberto 4:2… | ||
N2911862 |
Holly Miniard | Nashville | 2026-07-15 | 64d | Wants cut | Text / SMS | Debt collection | Open | Caet W | 2026-08-03 | $3,500 | $260 | $2,865 | Caet W - 07/15/2026 11:17 client txt: I've just not had the money I switched jobs and I have had bills to pay I need a lower amount to pay I can't afford 260 all at once like that responded: With the discount offer, we c… | |
P3876263 |
Jordan Alfano | New York | 2026-07-15 | 64d | Legal Cancel contract Misled Wants cut We offered Refund Unhappy | Text / SMS | Customer service | Open | Maddy B | 2026-07-15 · no reply | $4,000 | $0 | $3,450 | Maddy B - 07/15/2026 12:44 2nd response documents in vault - mb Ref: P3876263. Dear Ms. James, We have made a good-faith effort to reach a mutually agreeable resolution regarding Ms. Alfano's account. As a courtesy, we e… | |
D3739460 |
Stephanie Okereke | Dallas | 2026-07-15 | 64d | Wants cut We offered | Outbound call | Debt collection | Open | Charles C | 2026-08-17 | $2,000 | $633 | $1,117 | Charles C - 07/15/2026 15:47 Called client and I wanted to inform her that I pushed the recurring to 8/18, client asked if we can pause the payments for a few months because she is going back to University , I told her n… | |
H3760407 |
Keierra Reese | Houston | 2026-07-15 | 64d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-09-16 | $1,000 | $0 | $850 | Emily L - 07/15/2026 12:42 Rather Vague conversation She seemed to be saying let it go because of all these things that happened including her babys dad committed suicide and she has to move I offered we can reduce and d… | |
N3892578 |
Starr Alvarez | Nashville | 2026-07-15 | 64d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-07-22 | $4,000 | $0 | $3,450 | Emily L - 07/15/2026 10:29 said shes been late on bills lately- this is her 1st missed payment Reaching out by text I see client has a reading disability Asking for a call. Does she need lower pmts instead? | |
N2439807 |
Destiny Jones | Nashville | 2026-07-14 | 65d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-07-14 · no reply | $1,500 | $339 | $1,011 | Emily L - 07/14/2026 13:44 she stopped paying months ago She seems quite lost on the whole thing She thinks she has to pay to " get something" I tried to explain and sent her balance We can reduce it for her but then she… | |
C2903648 |
Obomate Gabriel-Whyte | Chicago | 2026-07-14 | 65d | Misled Wants cut Unhappy | Inbound call | Customer service | Open | Charles C | 2026-07-14 · no reply | $1,500 | $0 | $1,350 | Charles C - 07/14/2026 11:16 Client called and she was telling me how she did not want this package and she felt forced, I told her no one forced her and she could have just declined but she did not and is now committed … | |
M3838867 |
Daniel Grilo Correa | Florida | 2026-07-14 | 65d | Legal Chargeback Cancel contract Misled Complaint form Wants cut Refund Unhappy | Customer service | Open | Caet W | 2026-08-10 | $3,500 | $280 | $2,520 | …ning materials were produced and delivered, as we were contractually obligated to do. Because of this, the order cannot be cancelled. Your account has now been halted due to an open dispute you've placed with your bank … | ||
F4002237 |
Joshua Cross | Orlando | 2026-07-14 | 65d | Cancel contract Complaint form Wants cut Refund Unhappy | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $288 | $3,163 | …great I just thought this was going to be something different. ----------------- I emailed: Natalie <inquiries@studio-1.us> 11:46?AM (3 minutes ago) to jc063092 Good afternoon Joshua, Thanks for reaching out and sharing… | ||
N2511995 |
krystyn Whitehair | Nashville | 2026-07-13 | 66d | Misled Wants cut We offered | Debt collection | Open | Ronnie K | 2026-09-03 | $3,000 | $2,470 | $80 | Ronnie K - 07/13/2026 10:48 Client replied to Maddy's text: I don't know what happened.I miscalculated my funds.If you can send me an invoice for 175.I can pay it ASAP, and then when I get paid again in 2 weeks.I can set… | ||
D2913397 |
Danyelle White | Dallas | 2026-07-13 | 66d | Complaint form Wants cut Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-07-13 · no reply | $3,500 | $1,325 | $1,625 | Kendrick P - 07/13/2026 17:17 Client Name:Danyelle Elizabeth Model Name: Danyelle Elizabeth REF# D2913397 Total Package Amount: $3500.00 Amount to date: $1779.15 Date of Shoot:01/09/26 Date of Complaint: 07/10/26 Sales S… | |
H3996990 |
Isaac Boboe | Houston | 2026-07-13 | 66d | Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Unhappy | Not stated | Customer service | Open | Alejandro P | 2026-08-06 | $4,000 | $0 | $3,550 | …10:35 CONTRACT ISSUE: Client Name:Isaac Boboe Model Name: Aiden Boboe & Jeremiah Boboe REF# H3996990 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/27/2026 Date of Complaint: 07/13/2026 Sales Sheet:… | |
N3754481 |
Camryn Whitaker | Nashville | 2026-07-13 | 66d | Cancel contract Wants cut | Not stated | Customer service | Open | Emily L | 2026-09-09 | $1,500 | $104 | $1,146 | Emily L - 07/13/2026 10:20 cant pay now. Wants to cancel-- told her no but can lower pmts etc. She doesnt know when she can pay-" just to let us know " | |
C3873496 |
Joselyn Lopez | Chicago | 2026-07-13 | 66d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-13 · no reply | $4,000 | $875 | $2,625 | Emily L - 07/13/2026 12:28 she would like lower pmts and says yes we can charge the acct today | |
P3990111 |
Sunday Ibinayo | New York | 2026-07-10 | 69d | Cancel contract Wants cut We offered | Call recording | Customer service | Open | Tyesha H | 2026-07-27 | $1,000 | $85 | $765 | …ration: 21 seconds Voicemail box: 340 Transcript: My name is Sande. Please can you try to get back to me, try to reach out back to me. Thank you. ---------------- I reached out to the client, and he expressed that he wo… | |
P3995157 |
Iryna Boryk | New York | 2026-07-10 | 69d | Wants cut | Not stated | Debt collection | Open | Steph A | 2026-08-14 | $4,000 | $162 | $1,788 | …she said she is not happy at all. very nice client, hopefully she will apply to the agencies and casting websites sent next steps 07/10/2026 12:48 - [Jul 10, 2026, 12:48 PM] Natalie: Customer requested natural-looking p… | |
M2625331 |
Heather Garcia | Florida | 2026-07-09 | 70d | Cancel contract Misled Wants cut We offered Refund Hardship | Customer service | Open | Caet W | 2026-07-14 | $3,000 | $2,125 | $425 | Caet W - 07/09/2026 15:21 client emailed: I cannot pay $200 a month on this financially right now. I can’t have this hitting my credit because he was suppose to finish paying and never told me he stopped. responded: You … | ||
P4000653 |
Kimberly Hernandez | New York | 2026-07-09 | 70d | Legal Scam claim Chargeback Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-03 | $4,000 | $0 | $3,551 | …consent to the financial obligation associated with it, I do not want the website or any related materials to remain active or publicly accessible while this matter is under review. Please confirm in writing once the we… | ||
N3871602 |
Dayquesha Bonds | Nashville | 2026-07-09 | 70d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-09 · no reply | $4,000 | $0 | $3,575 | Emily L - 07/09/2026 11:13 s/w mom Daughter broke her femur they have had expensive bills Willing to pay something today Asking to lower the pmts going forward. 18 months instead Asked again about being able to bring her… | |
M2825542 |
Malaccai Davis | Florida | 2026-07-08 | 71d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-09-01 | $3,000 | $1,000 | $1,500 | Emily L - 07/08/2026 13:13 needs a date change for recurring Can do lower amount $100 7/10th and then $141.67 and set for 10th going forward | |
M3750248 |
Renata Lagares | Florida | 2026-07-08 | 71d | Cancel contract Wants cut No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-07-08 · no reply | $4,000 | $984 | $1,966 | …cate that you visited the studio on February 27, 2026. Your initial images and Model Guide were delivered on March 2, 2026, followed by your website and comp card on March 5, 2026. I also confirmed that your reshoot ima… | |
M3989085 |
Treena Denero | Florida | 2026-07-08 | 71d | Legal Scam claim Chargeback Wants cut We offered Refund No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-08 | $2,500 | $660 | $1,540 | …(23 hours ago) to me I don’t know how you’re saying in one paragraph that it’s been escalated to fix what I haven’t gotten and then in your second to last paragraph it states since I’ve received what the contract states… | |
P3892883 |
Alma Dervisevic | New York | 2026-07-08 | 71d | Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $0 | $3,175 | …t you felt pressured during the process. You also let me know that you were considering canceling your participation and mentioned that you planned to contact American Express. As we discussed, I offered an alternative … | |
D3884406 |
Lorenzo Liburdi | Dallas | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-07-20 | $4,000 | $408 | $2,042 | …26 10:44 Client Name: Lorenzo Liburdi Model Name: Lorenzo Liburdi REF# D3884406 Total Package Amount: $4,000 Amount to date: $1,958.32 Date of Shoot: 05/16/2026 Date of Complaint: 07/08/2026 Sales Sheet: N/A -----------… | |
N3903808 |
Toni Franz | Nashville | 2026-07-08 | 71d | Wants cut | Outbound call | Debt collection | Open | Tyesha H | 2026-07-22 | $4,000 | $1,475 | $1,475 | … 2:45?PM (0 minutes ago) to tonifuller39 Hello Toni, Thank you for reaching out. I received your voicemail regarding pausing your payments. At this time, I'm unfortunately unable to pause your payment plan. However, I d… | |
C3882305 |
Ajah Crawford | Chicago | 2026-07-08 | 71d | Cancel contract Wants cut We offered | Outbound call | Customer service | Open | Emily L | 2026-09-15 | $2,500 | $0 | $2,200 | Emily L - 07/08/2026 15:38 She lm for me saying that she cannot make the pmts and wants to cancel I called her back and let her know - lm on vm We can lower it for her but she just began pmts... $122.22 for 18 months | |
F3752254 |
Christopher Renoit | Orlando | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-07-09 | $2,000 | $146 | $1,604 | …, no changes were made to your account, and it remained in its original state. I believe there may have been a misunderstanding regarding how that offer would be applied. Unfortunately, I am no longer able to extend tha… | ||
P3751848 |
Janelle Riegger | New York | 2026-07-07 | 72d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-07 · no reply | $4,000 | $1,073 | $2,103 | Emily L - 07/07/2026 12:26 needs to add a card Like I saidbefore: She answers thatshe will call-- then doesnt. You have to keep chasing. I lm on vm regarding- Adding a card and does she need lower payments cuz this is no… | |
F3838526 |
Matthew Dean | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Ronnie K | 2026-08-03 | $2,000 | $292 | $1,458 | Ronnie K - 07/07/2026 11:21 Client messaged: That's because I cancelled this service and requested a refund 01:43 PM /// Forward to Inquiries | ||
B2792435 |
Voncille Lubrin | New York | 2026-07-06 | 73d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-07-08 | $3,000 | $773 | $1,803 | Charles C - 07/06/2026 12:07 Client emailed: I am able to resume the payments monthly. I had a small snaffoo going through a family hardship. Please let me know what we can settle to. Also, will I be able To resume getti… | ||
H2903911 |
Castorina Perdomo | Houston | 2026-07-06 | 73d | Wants cut | Inbound call | Debt collection | Open | Alejandro P | 2026-07-06 · no reply | $3,000 | $1,251 | $1,399 | Alejandro P - 07/06/2026 12:06 The client's dad called in and requested to reduce the payment. I told him that I can honor my offer from his last call and refinance him to 18 months. I also offered to skip his next payme… | |
H3870507 |
Katelund Hadfield | Houston | 2026-07-06 | 73d | Wants cut Hardship | Text / SMS | Debt collection | Open | Veronica H | 2026-09-10 | $3,000 | $373 | $2,302 | Veronica H - 07/06/2026 13:30 client called to have this monthly payment reduce to $60 for this month | |
T3832324 |
Decius Rubenson | Boston | 2026-07-06 | 73d | Legal Cancel contract Wants cut Refund | Customer service | Open | Kendrick P | 2026-07-06 · no reply | $3,800 | $0 | $3,375 | …heir own pace. Clients are never obligated to purchase a package or sign an agreement during their visit. If a client chooses not to proceed, they may leave the studio and request a full refund of their $50 booking depo… | ||
F3994865 |
Tamara Stubbs | Orlando | 2026-07-06 | 73d | Wants cut Refund No photos Unhappy | Customer service | Open | Erica S | 2026-07-24 | $500 | $0 | $425 | … sent me photos of someone else. I went back to the studio the same day and they said they would resend them and that was on Friday. I still have not received them. Also, in my photos my brain was showing and the photog… | ||
P2603622 |
Lorenzo Baldwin | New York | 2026-07-02 | 77d | Scam claim Cancel contract Wants cut We offered | Inbound call | Customer service | Open | Caet W | 2026-07-06 | $3,000 | $0 | $2,650 | …e to Maps Studios & if it’s not paid they will report it on my credit. I’m emailing you guys to inform you that I never signed a contract with Maps Studios. Someone from Maps Studios forged my signature on the contract.… | |
D3890496 |
Kim Jones | Dallas | 2026-07-02 | 77d | Cancel contract Wants cut | Customer service | Open | Kendrick P | 2026-07-20 | $1,400 | $67 | $1,143 | …E DO TY for your understanding ? greatly appreciated it???????? --------------------- Kim Jones Jul 1, 2026, 12:42?PM (1 day ago) to me Also could you resend payment schedule to me I’ve mistakenly deleted my document???… | ||
C4000484 |
Jaxs Rihan | Chicago | 2026-07-02 | 77d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-15 | $3,250 | $0 | $2,700 | …kage Amount: $3,250 Amount to date: $550 Date of Shoot: 07/01/2026 Date of Complaint: 07/2/2026 Sales Sheet: Y --------------------- Client emailed: Jaxs Rihan <jsrihan2607@gmail.com> Wed, Jul 1, 6:59?PM (15 hours ago) … | ||
M2843381 |
Chandler Jules | Florida | 2026-06-30 | 79d | Wants cut We offered | Outbound call | Debt collection | Open | Emily L | 2026-06-30 · no reply | $4,000 | $1,488 | $1,488 | Emily L - 06/30/2026 16:15 sent collections text and called- then call disconnected. believe he needs a lower payment possibly but cant reach him maria Rodgriguez - 07/22/2026 13:27 Called client, and said that he can't … | |
T2515908 |
Nicole Skeffington | Boston | 2026-06-30 | 79d | Wants cut | Debt collection | Open | Emily L | 2026-06-30 · no reply | $4,000 | $1,307 | $1,143 | Emily L - 06/30/2026 10:29 tried to offer a reduction Cant get thru on phone or leave a Voice mail. Cant text as we are on DND - They only have $1143 left and have been paying a reduced amount but I cant reach to negotia… | ||
D3860326 |
Micahel Cooke | Dallas | 2026-06-30 | 79d | Cancel contract Complaint form Wants cut Unhappy | Customer service | Open | Kendrick P | 2026-06-30 · no reply | $1,800 | $157 | $1,413 | Kendrick P - 06/30/2026 13:45 Client wanted to cancel; however, I explained to him the reason he cannot cancel. I explained that he entered a financing agreement and is making payments on a product that has been delivere… | ||
H3992298 |
Tekiah Francis | Houston | 2026-06-30 | 79d | Wants cut | Inbound call | Debt collection | Open | Steph A | 2026-08-17 | $4,000 | $250 | $3,300 | Steph A - 06/30/2026 15:17 called/ discussed/ all good sent next steps maria Rodgriguez - 07/29/2026 15:55 Called client, left voicemail and a message. maria Rodgriguez - 07/31/2026 15:31 Client called to reduce monthly … | |
T3993146 |
Yomairie Joseph | Boston | 2026-06-30 | 79d | Cancel contract Wants cut | Inbound call | Customer service | Open | Charles C | 2026-06-30 · no reply | $1,500 | $100 | $1,150 | Charles C - 06/30/2026 14:05 changed due date to August 10th. maria Rodgriguez - 08/13/2026 15:08 Called client, she said she wants to cancel and that she didn't like the pictures. I explained that she signed a non-cance… | |
T1640454 |
THERESA FLETCHER | Boston | 2026-06-29 | 80d | Legal Scam claim Misled Wants cut No photos Hardship | Outbound call | Customer service | Open | Caet W | 2026-08-04 | $4,000 | $1,715 | $1,235 | … well I will pay what I can and that’s exactly what I did. You can’t expect people to pay you when they are not working. Period . Also, it’s funny because I look back on the day. I was at math Studios and you guys promi… | |
H2255032 |
Antonia Collins | Houston | 2026-06-29 | 80d | Wants cut We offered Refund | Inbound call | Customer service | Open | Charles C | 2026-06-29 · no reply | $3,000 | $2,020 | $380 | Charles C - 06/29/2026 14:35 CLient called saying that she was trying to get in touch with us to lower her recurring, I confirmed that I did try and give her a call on Friday, I told her we can lower the recurring to $10… | |
M2605220 |
Edgardo Hernandez | Florida | 2026-06-29 | 80d | Cancel contract Buyer's remorse Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Miguel D | 2026-07-08 | $4,000 | $0 | $3,100 | Miguel D - 06/29/2026 12:01 client called requesting to settle his account. I let him know the previous offer has not changed and we may not reduce the offer any further. He said he has not used any of the products and a… | |
C2864241 |
Lily Medcalf | Chicago | 2026-06-29 | 80d | Misled Wants cut No photos Unhappy | Inbound call | Customer service | Open | Emmanuel R | 2026-06-29 · no reply | $4,050 | $1,125 | $375 | Emmanuel R - 06/29/2026 14:48 Client email Jun 26, 2026, 12:18?AM: Hello, I just rechecked my website and recognized that you changed to a new version, I mean website link.? SO, images from Gallery updated from reshoot d… | |
P3884912 |
Maria Chicaiza | New York | 2026-06-29 | 80d | Cancel contract Misled Wants cut Unhappy | Not stated | Customer service | Open | Alejandro P | 2026-09-03 | $4,000 | $394 | $2,756 | Alejandro P - 06/29/2026 10:06 The client was transferred to me becuase she wanted to cancel. I told her that this is not possible. I explained that we have delivered all of her materials; she said she was misled by Veiw… | |
T2925777 |
Jeyris Agosto | Boston | 2026-06-29 | 80d | Wants cut No photos | Customer service | Open | Steph A | 2026-07-09 | $4,000 | $1,025 | $1,425 | Steph A - 06/29/2026 16:04 spoke to client- she said we was confused what to do and where to apply so we discussed her concerns, and i sent her next steps. She mentioned how all the links in the casting website were brok… | ||
N2902702 |
Misty Dawn Manning | Nashville | 2026-06-26 | 83d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-06-26 · no reply | $4,000 | $1,192 | $2,383 | …tly. This was by far the worst experience I have ever dealt with. Claiming hair and makeup was worth 600 I’ve been a hairstylist and makeup artist for 14 years and she literally used wal mart products and I done her hai… | ||
H2441736 |
Laura Burkey | Houston | 2026-06-25 | 84d | Cancel contract Misled Wants cut We offered Hardship | Customer service | Open | Caet W | 2026-08-03 | $3,000 | $688 | $1,863 | …nt txt: I SERIOUSLY couldn't afford to do it in the first place. I was trying to tell that to the lady when I was there. But my friend was at the shoot with me and she made the first payment. She said that she would hel… | ||
F3758467 |
Shia Wilson | Orlando | 2026-06-24 | 85d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-06-24 · no reply | $4,000 | $296 | $3,254 | Charles C - 06/24/2026 14:07 Client emailed: Hello my apologies recently had multiple deaths in my family, I explained this situation before and it has put me in a difficult financial situation I was wondering if there’s… | ||
P2946751 |
John Braddley | New York | 2026-06-23 | 86d | Wants cut | Not stated | Debt collection | Open | Maddy B | 2026-07-28 | $3,000 | $0 | $2,775 | Maddy B - 06/23/2026 16:30 asked Emily to offer a 1500 reduction and remove the website and comp card which are currently on hold - mb | |
P2945818 |
Todd Kornacki | New York | 2026-06-23 | 86d | Cancel contract Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-06-23 · no reply | $3,000 | $1,094 | $1,531 | Alejandro P - 06/23/2026 15:18 CONTRACT ISSUE: Client Name: Todd Kornacki Model Name: Todd Kornacki REF# P2945818 Total Package Amount: $3,000 Amount to date: $812.50 Date of Shoot: 02/10/2026 Date of Complaint: 06/22/20… | |
P2947184 |
Anabelle Perez | New York | 2026-06-23 | 86d | Cancel contract Wants cut We offered No photos | Text / SMS | Customer service | Open | Caet W | 2026-08-21 | $1,500 | $269 | $806 | Caet W - 06/23/2026 08:27 client emailed: This might not be for me. I haven't been able to secure any roles. And will be unemployed in a few days. Is there a way to cancel the contract? I understand I would not have a we… | |
D3994528 |
Ashley Gosch | Dallas | 2026-06-23 | 86d | Wants cut | Not stated | Debt collection | Open | Lauren B | 2026-08-04 | $4,000 | $492 | $2,458 | Lauren B - 06/23/2026 17:26 model start, she may pay off package early. She said she may add modey down but wanted to call mom on the way home, i told her she can add some and it would reduce the monthly payment. | |
H3876862 |
Lucy Louis | Houston | 2026-06-23 | 86d | Cancel contract Misled Wants cut We offered No photos Unhappy | Outbound call | Customer service | Open | Ronnie K | 2026-06-23 · no reply | $3,000 | $0 | $2,650 | Ronnie K - 06/23/2026 11:13 Client messaged: Hello, The payment did not go through because I continue to formally dispute this account. As I have explained in my previous emails, I do not believe I fully understood that … | |
M2793479 |
Pia | Florida | 2026-06-22 | 87d | Wants cut No photos | Customer service | Open | Caet W | 2026-07-06 | $3,000 | $270 | $2,430 | Caet W - 06/22/2026 09:13 client txt: Yes id I can pay odd completely today I can pay $800 thats all I have as long as we can close this off and no derogatory credit responded: In speaking with Management, we will approv… | ||
P2877900 |
Jabril Robinson | New York | 2026-06-22 | 87d | Wants cut Hardship | Inbound call | Debt collection | Open | Veronica H | 2026-09-03 | $3,000 | $1,538 | $938 | Veronica H - 06/22/2026 15:03 client called to reduce payment told him I would be able to reduce it to $200 he said he could not afford that negotiate it until I reach $100 monthly for the next 3 months and in Oct it wou… | |
N2821853 |
Teresa Hall | Nashville | 2026-06-22 | 87d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-27 | $1,500 | $795 | $530 | Emily L - 06/22/2026 16:46 left me a message she had wanted to pay Saturday ( last or next?) lm on vm for her now -- $927.50 left can she pay 2 or 3 payments or if I reduce it by $250 pay it off? ask... | |
P3863177 |
Lawonza Singleton | New York | 2026-06-22 | 87d | Wants cut | Inbound call | Debt collection | Open | Veronica H | 2026-06-22 · no reply | $1,500 | $745 | $580 | Veronica H - 06/22/2026 14:42 client called to make payment of $600 she also wanted to reduce payment of $72.50 starting on 7/30 | |
H3738896 |
Leslie Barragan | Houston | 2026-06-22 | 87d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-08-03 | $1,000 | $71 | $779 | … help me cancel my payments responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
T3860034 |
Rachelle Boyce | Boston | 2026-06-22 | 87d | Wants cut | Inbound call | Debt collection | Open | Alejandro P | 2026-06-22 · no reply | $2,500 | $395 | $1,555 | …del Management. I would appreciate your review and feedback regarding the contract, as well as any insights on what I should expect moving forward. Thank you for your time, guidance, and assistance. I truly appreciate y… | |
M2828964 |
Kelley Freeman | Florida | 2026-06-19 | 90d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-06-19 · no reply | $4,000 | $960 | $2,240 | Emily L - 06/19/2026 09:52 Feb- June now due! her payments are steep perhaps needs a lower payment Lm on vm | |
D3881514 |
Patrice Monton | Dallas | 2026-06-19 | 90d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-07-27 | $4,000 | $0 | $3,550 | Emily L - 06/19/2026 12:25 client texted she cant move forward for income loss I texted her back we are here to help and can adjust pmts ($295 for 12 months) $197.22 | |
N3872700 |
Veaunca Brook | Nashville | 2026-06-19 | 90d | Wants cut We offered | Inbound call | Debt collection | Open | Alejandro P | 2026-06-29 | $3,000 | $456 | $2,194 | Alejandro P - 06/19/2026 13:15 The client called, and she wanted to reduce the account. I told her that this is not possible since she has all her materials, but I offered to reduce her payment so I offered 100 for July.… |
Mostly the standing offer template — three priced options and 30 days to respond. Balance outstanding: $232,393.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
T3756896 |
Marie Vil | Boston | 2026-09-16 | 1d | Legal Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-16 · no reply | $3,000 | $0 | $2,450 | Kendrick P - 09/16/2026 17:39 Client Name:Marie Vil Model Name: Marie Vil REF# T3756896 Total Package Amount: $3000 Amount to date: $550 Date of Shoot: 03/13/26 Date of Complaint: 03/25/26 Sales Sheet: N/A | ||
P3873098 |
Rayon Chan | New York | 2026-09-16 | 1d | Legal Chargeback Cancel contract Buyer's remorse Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Open | Caet W | 2026-09-16 · no reply | $3,500 | $200 | $1,425 | $1,500 | …science, accountability, transparency, and basic human decency involved in how customers are treated. I agreed to the $100 monthly payments because I want this nightmare over with, not because I suddenly believe the way… |
P4036933 |
Evelyn Kokota | New York | 2026-09-16 | 1d | Legal Complaint form Wants cut We offered Refund Unhappy | Call recording | Customer service | Open | Alejandro P | 2026-09-16 · no reply | $4,000 | $0 | $3,150 | Alejandro P - 09/16/2026 11:21 The Client emailed: Re: You received a new invoice (#0014190-R-0001) MAPS WEST 38 Evelyn K 10:57?AM (21 minutes ago) to Studio, messenger, inquiries, Inquiries, Lawyer If you have any inqui… | |
T2433248 |
Dina Dasilva | Boston | 2026-09-15 | 2d | Scam claim We offered | Debt collection | Open | Jill S | 2026-09-15 · no reply | $4,000 | $460 | $2,290 | Jill S - 09/15/2026 16:21 Another text from the client: You and Map Studio all of you are scammers and I hope yall pay for what yall doing with people's dream.It's all a lie and Map Studio is selling information that is … | ||
F4005450 |
Tristan Barkley | Orlando | 2026-09-11 | 6d | Cancel contract We offered | Customer service | Open | Kendrick P | 2026-09-11 · no reply | $3,000 | $0 | $2,650 | … formal written channels. ------------------------ I emailed Inquiries Studio Attachments 10:48?AM (0 minutes ago) to Tristan Hello Tristan, Attached below is the completed and signed agreement for your review. Please r… | ||
F4020988 |
Matthew Alers | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-16 | $4,000 | $246 | $2,704 | Tyesha H - 09/10/2026 11:31 Client called in asking to cancel the subscription I explained that we had previously offered to reduce his package, and he didn't respond I also told him that no changes could be made until t… | |
F4054598 |
Monika Fleurissaint | Orlando | 2026-09-08 | 9d | We offered Refund No photos | Outbound call | Customer service | Open | Summer A | 2026-09-10 | $400 | $0 | $310 | Summer A - 09/08/2026 14:22 Sent email - Tyesha, This one we have been working on for awhile now, she contacted me that she was ready to proceed, I just seen she did a 400 upsell. Now she is asking me for the 50$ refund,… | |
H4005982 |
Kylie Furst | Houston | 2026-09-08 | 9d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Tyesha H | 2026-09-08 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/08/2026 09:35 Client emailed: Kylie Furst <kyliefurstt@icloud.com> Mon, Aug 17, 11:17?AM to inquiries Hi USA models! My name is Kylie Furst and on Friday August 14 2026 I lost my job and am now in a financi… | |
H2509904 |
Erika-Kadire Delogerova | Houston | 2026-09-04 | 13d | Wants cut We offered Hardship | Debt collection | Open | Charles C | 2026-09-08 | $3,000 | $1,060 | $1,590 | Charles C - 09/04/2026 14:42 Emailed client: Hi Erika, We show no payment has been submitted toward your portfolio package order in over 120 days. Your account is currently delinquent. Please contact our Finance Departme… | ||
H3988004 |
Jamarii Coleman | Houston | 2026-09-02 | 15d | Cancel contract Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-09-02 · no reply | $4,000 | $0 | $3,550 | …ed: Cancellation of Order Ref H3988004 — Jamarii Coleman ALEJANDRO Summarize this email Jamarii Coleman <jcjamariijalee@gmail.com> Jun 13, 2026, 9:57?PM to me To The Photo Studio Group Texas LLC / Angela K, I am writing… | ||
H2106866 |
Nataly Flores | Houston | 2026-09-02 | 15d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-08 | $4,000 | $2,043 | $157 | $1,000 | Caet W - 09/02/2026 10:22 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
H4006589 |
Cooper Kidwell | Houston | 2026-09-01 | 16d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/01/2026 16:26 Stephanie Outreach Aug 31, 2026, 12:49?PM (1 day ago) to me Hello, this is Blaine Kidwell, 940-867-6368. My son Cooper called me and saying he owes y 'all all this money. He has sent me a copy… | ||
N2521518 |
Denise Grady | Nashville | 2026-08-26 | 22d | Wants cut We offered Hardship | Inbound call | Debt collection | Open | Charles C | 2026-09-03 | $3,000 | $510 | $2,040 | Charles C - 08/26/2026 09:54 Client emailed: Dear Finance Department, I am writing in response to your email dated August 18, 2026, regarding the delinquent status of my account. My name is Denise Grady. Thank you for ex… | |
B2176248 |
Devon Rhoden | New York | 2026-08-26 | 22d | Wants cut We offered Hardship | Text / SMS | Debt collection | Open | Caet W | 2026-08-31 | $2,000 | $950 | $300 | $500 | Caet W - 08/26/2026 08:36 sent em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your … |
B2808321 |
Anitta Koch | New York | 2026-08-26 | 22d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-08-26 · no reply | $1,500 | $200 | $800 | …. I had to relocate back to home country, because I was no longer working and could no longer afford living in the USA. I really do apologize for all the inconvenience that has been caused, however there is really nothi… | ||
P2167625 |
Merly Navarrete | New York | 2026-08-26 | 22d | Wants cut We offered | Text / SMS | Debt collection | Open | Caet W | 2026-08-26 · no reply | $2,000 | $1,000 | $300 | $500 | Caet W - 08/26/2026 08:39 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… |
P4022390 |
Jesenia Mieles | New York | 2026-08-25 | 23d | Cancel contract Misled Buyer's remorse We offered Refund No photos Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-01 | $4,000 | $0 | $3,550 | Kendrick P - 08/25/2026 12:58 Client emailed Jezebel G Macias Aug 21, 2026, 1:47?AM (4 days ago) to me I want to be very clear that I am not interested in refinancing, reducing, or modifying the remaining balance. I do n… | ||
N4025812 |
Brandi Hunter | Nashville | 2026-08-25 | 23d | Legal Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-04 | $4,000 | $0 | $3,550 | …at the agreement be canceled and that you provide written confirmation that you will not pursue any additional payment or enforce any disputed provisions against me. I have retained the communications and documents prov… | ||
P4001388 |
Benie Mobio | New York | 2026-08-20 | 28d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-01 | $4,000 | $0 | $3,150 | …ocuments following my purchase, I became aware of limitations regarding the services that were not consistent with my understanding from the consultation. This is the reason I am requesting cancellation and a refund, ra… | ||
P3761182 |
Astrid Reynoso | New York | 2026-08-19 | 29d | Cancel contract Misled We offered No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-19 · no reply | $1,000 | $150 | $600 | …said the complete opposite. And I again have not been able to continue paying off my plan because I don't have industry standard photographs. If I was able to pursue my modeling career, just as you claimed I would with … | ||
P2201098 |
Georgina Sanchez | New York | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $4,000 | $2,108 | $92 | $1,000 | Caet W - 08/18/2026 12:16 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
T2255403 |
Alice Martinez | Boston | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $2,500 | $850 | $725 | $625 | Caet W - 08/18/2026 12:44 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
M2842666 |
Jhon Lequizamo | Florida | 2026-08-18 | 30d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-09-16 | $2,850 | $800 | $1,600 | Emily L - 08/18/2026 12:21 sent collections notice We can reduce him at this point if he will pay -- wait for response | |
B2508068 |
Samikcha Kadariya | New York | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $3,000 | $658 | $1,092 | $750 | Caet W - 08/18/2026 12:36 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
B2603940 |
Rita Chowdhary | New York | 2026-08-18 | 30d | Legal Chargeback Cancel contract Wants cut We offered No photos Unhappy | Customer service | Open | Maddy B | 2026-08-18 · no reply | $3,000 | $705 | $1,645 | … refuction offer, which she declined. She was made aware that a discount had already been granted upon her initial purchase, and this secondary reduction was an effort to reach an equitable resolution. Ms. Chowdhary cur… | ||
H2497463 |
Benjamin Landa | Houston | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $4,000 | $878 | $122 | $1,000 | Caet W - 08/18/2026 11:25 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
H2521311 |
Charles M. Friant | Houston | 2026-08-18 | 30d | We offered | Not stated | Debt collection | Open | Caet W | 2026-08-18 · no reply | $4,000 | $1,640 | $910 | $600 | Caet W - 08/18/2026 11:38 sent em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your pay… |
H2878621 |
Briana Sanders | Houston | 2026-08-18 | 30d | Legal We offered Refund No photos | Social / DM | Customer service | Open | Caet W | 2026-09-16 | $4,000 | $50 | $3,500 | Caet W - 08/18/2026 11:42 sent txt + em: We show no payment has been submitted toward your portfolio package order in over 60 days. Please contact our Finance Department at your earliest convenience to speak with a repre… | |
C2821260 |
Ferrari Wallace | Chicago | 2026-08-18 | 30d | We offered | Not stated | Debt collection | Open | Caet W | 2026-09-02 | $3,000 | $900 | $700 | $750 | Caet W - 08/18/2026 13:26 sent em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your pay… |
P4007008 |
SABITA YADAV | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-10 | $4,000 | $298 | $3,277 | …---- I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> 4:00?PM (0 minutes ago) to sabitayadav87, dy109123 Send scheduled for 4:00?PM Hello Sabata & Delhi, Kindly note that you entered into a legally binding finance… | |
P4026203 |
Jennifer Adenekan | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Open | Steph A | 2026-08-26 | $4,000 | $296 | $3,254 | Steph A - 08/18/2026 10:16 called client for next steps- she started going off about cancelling. i couldnt get a word in..... she went off for 10 minutes. Sent her info to inq to follow up --------- P4026203 Stephanie Ou… | ||
B2238654 |
ALKETA SOKOLI | New York | 2026-08-17 | 31d | Wants cut We offered | Inbound call | Debt collection | Open | Veronica H | 2026-08-17 · no reply | $3,000 | $0 | $2,650 | Veronica H - 08/17/2026 12:32 Client called about reduction offer and how to pay as long as she was PIF I would take payment, she did pay full amount of $2650. Told Caet | |
P2947966 |
Justin Joseph | New York | 2026-08-14 | 34d | Cancel contract We offered | Customer service | Open | Caet W | 2026-09-01 | $400 | $0 | $325 | Caet W - 08/14/2026 08:09 client emailed: Yeah please cancel my account, thanks. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable on… | ||
P3990890 |
Pilar Bau | New York | 2026-08-14 | 34d | Legal Chargeback Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-14 · no reply | $3,000 | $0 | $2,650 | …I replied: Inquiries Studio <inquiries@studio-1.us> 10:44?AM (56 minutes ago) to Pilar Hello Pilar, Thank you for your message, and I apologize for the delayed response. I understand your frustration. However, as previo… | ||
M3858869 |
Cristie Otero | Florida | 2026-08-13 | 35d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-21 | $4,000 | $350 | $3,150 | Emily L - 08/13/2026 10:07 after receiving another AI Message as well yesterday and all attempts to work with her so far -Received this today: " Hi I already have the letter of payment and I have mentioned since day one … | ||
H3747399 |
Casey Belt | Houston | 2026-08-12 | 36d | Misled Wants cut We offered | Text / SMS | Debt collection | Open | Caet W | 2026-08-12 · no reply | $1,000 | $0 | $850 | Caet W - 08/12/2026 13:27 client txt: What have you provided me with, other than some photos, false advertisements about setting me up with modeling jobs, and some links? It’s been only four months, not six, as I’ve info… | |
T4026632 |
Destiny Conte | Boston | 2026-08-12 | 36d | Legal Misled We offered Refund | Call recording | Customer service | Open | Alejandro P | 2026-09-10 | $4,000 | $0 | $3,550 | Alejandro P - 08/12/2026 11:49 I called the client, but she did not answer, so I left a VM. I also sent her a follow-up text. ////////// The client called back, and she was unreasonable just wanted to cancel everything a… | |
F3988812 |
Ella Marjenhoff | Orlando | 2026-08-12 | 36d | Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-08-14 | $3,700 | $0 | $2,900 | Kendrick P - 08/12/2026 15:21 Client emailed Tami Marjenhoff Aug 6, 2026, 9:39?AM (6 days ago) to me Hi Kendrick, Thank you for taking the time to review my request and for offering to reduce the package price. I truly a… | ||
N2903742 |
Juliet Zhu | Nashville | 2026-08-11 | 37d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form We offered Refund Hardship Unhappy | Customer service | Open | Caet W | 2026-08-19 | $1,500 | $269 | $806 | Caet W - 08/11/2026 15:57 client emailed: would like a copy of my contract, what was promised to us the day we met with you was not followed through with. We have checked your company out online and we wished we had done… | ||
D3878047 |
Serah Olaoye | Dallas | 2026-08-11 | 37d | Cancel contract Complaint form We offered No photos Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 | $4,000 | $0 | $2,700 | … a service, as we are not an agency. She had already been made aware that she would be sent to collections if there is no action taken with the account, and i basically reiterated this to her. I explained to her that we… | |
M2461268 |
Kevin Dennis | Florida | 2026-08-10 | 38d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Caet W | 2026-08-25 | $3,000 | $720 | $1,680 | Caet W - 08/10/2026 08:55 client txt: So what's the lowest you guys can go on the offer responded: We can offer a $600 discount to reestablish monthly financing payments, with an additional $300 being offered if you're t… | |
B2839539 |
Christine Johnson | New York | 2026-08-10 | 38d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 · no reply | $3,000 | $942 | $1,733 | Caet W - 08/10/2026 08:12 client emailed: Hello, I’m letting you know that, I’m unable to pay the amount for this month. responded: Thank you for your email. We do show that 4 monthly payments have been missed since the … | ||
N3993043 |
Joe Onwe | Nashville | 2026-08-10 | 38d | Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-13 | $4,000 | $0 | $3,450 | Emily L - 08/10/2026 09:30 he said he thought was a subscription wanted to hold off on payment I replied on text and we can adjust the pmt for now | ||
F4007331 |
Tamika Wilder | Orlando | 2026-08-10 | 38d | We offered | Text / SMS | Debt collection | Open | Maddy B | 2026-08-10 · no reply | $500 | $0 | $400 | …/2026 10:29 sent - text Hi Tamika, Just reaching out regarding upgrading your package to the Model Start package - feel free to reach out with any questions. Also I can offer a reduction and financing to help you reach … | |
C3871575 |
Joseph Asiyanbi | Chicago | 2026-08-07 | 41d | Legal Cancel contract Wants cut We offered Refund Unhappy | Customer service | Open | Charles C | 2026-08-07 · no reply | $4,000 | $-400 | $3,950 | Charles C - 08/07/2026 16:56 Client called and I explained that he needs to make his payment of $400.00 to be current and than I can work with him to reduce the package to full selection of images for a balance of $1200.… | ||
F4024080 |
Yohanny Santos | Orlando | 2026-08-07 | 41d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-03 | $2,800 | $0 | $2,350 | …uiries Studio 12:47?PM (0 minutes ago) to Yohanny Hello Yohanny, Thank you for your email, and I apologize for the delayed response. Please note that you entered into a legally binding finance agreement with the studio,… | ||
F4008406 |
Aylin Gutierrez & Cristian Imdachi | Orlando | 2026-08-06 | 42d | Legal Complaint form We offered Refund Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-31 | $4,000 | $0 | $3,550 | … y la devolución de mis $300.00 dólares retenidos en efectivo ($250 del depósito del sábado y $50 de la cita de reserva previa). Les informo que mi tarjeta de débito ya fue cancelada de forma permanente por mi banco y q… | |
B2601894 |
Aliza Thomas | New York | 2026-08-05 | 43d | Legal Scam claim Misled Buyer's remorse Complaint form We offered Refund No photos Unhappy | Outbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $3,000 | $0 | $2,550 | …livery receipts for your images, website, and digital z card. We sent all materials to you well within the contractual time frame. The initial photoshoot included a professional stylist and edited images. We acknowledge… | |
D2923933 |
Ilene Mignanou | Dallas | 2026-08-05 | 43d | Buyer's remorse Wants cut We offered | Call recording | Debt collection | Open | Caet W | 2026-08-05 · no reply | $4,000 | $0 | $3,450 | Caet W - 08/05/2026 15:48 reduction offer sent via txt on 7/21 by Veronica- no response | |
H3838532 |
Christopher Ysias | Houston | 2026-08-05 | 43d | We offered | Debt collection | Open | Charles C | 2026-08-05 · no reply | $4,000 | $484 | $3,116 | Charles C - 08/05/2026 16:19 Offer to reduce payment by half so clients balance is $1650 he will make first payment of $92 on 8/7. Gave client 18 months to pay off account | ||
H2906485 |
Sabina Rios | Houston | 2026-08-04 | 44d | Legal Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-04 · no reply | $3,000 | $289 | $2,311 | …Contract No. H2906485, including breach of contract and violations of the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code §17.46 et seq.). Studio 1 responded that same day rejecting all claims and asserting a… | ||
D3838928 |
Denzel Tomusange | Dallas | 2026-08-04 | 44d | Cancel contract Buyer's remorse Wants cut We offered Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-05 | $1,500 | $284 | $1,016 | Kendrick P - 08/04/2026 13:58 Hi Denzel, Thanks for reaching out. I understand your concerns about the monthly payments and the negative balance on your account. The contract you have is non-cancellable, and payments you… | |
T3759138 |
Melissa Santos | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Maddy B | 2026-08-25 | $4,000 | $0 | $1,550 | … would be happy to assist you. As I mentioned previously, a complete cancellation is not possible. However, understanding your situation, the Management Team is willing to offer an option to help reduce your financial b… | ||
P3885155 |
Daneique Marsh-Deanna Marsh (model) | New York | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Outbound call | Customer service | Open | Maddy B | 2026-09-09 | $4,000 | $0 | $3,500 | …ou that you entered into a legally binding agreement with Maps, which clearly outlines the non-cancellable nature of the services provided. Additionally, the company has already incurred the costs associated with produc… | |
D3882057 |
Rhonda Lee Meeks | Dallas | 2026-08-03 | 45d | Scam claim Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Text / SMS | Customer service | Open | Emily L | 2026-08-18 | $3,500 | $0 | $3,100 | Emily L - 08/03/2026 16:08 Per Maddys recent text: She called in --Fractured L5 in her back- Said she told about to be homeless Husband left Said she told them She cant do this and they said" Just sign here and we will f… | |
D2504778 |
Davion Morris | Dallas | 2026-07-31 | 48d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 | $4,000 | $546 | $2,929 | …he 30th with no issue prior to this last attempt on this morning . So again thank you for your help. I will clarify further responded: We suggest selecting the 28th for your billing date if you're looking for a payment … | ||
N2625363 |
Dominique Allen | Nashville | 2026-07-30 | 49d | Misled Wants cut We offered No photos | Customer service | Open | Caet W | 2026-08-05 | $4,000 | $100 | $2,875 | Caet W - 07/30/2026 10:43 client emailed: If it's not like $15-20/mo then I can't afford the repayment plan responded: That monthly payment amount would unfortunately not be enough for the discount offer. However, you ca… | ||
P3760804 |
Evelyn Garcia | New York | 2026-07-30 | 49d | Cancel contract We offered | Inbound call | Customer service | Open | Alejandro P | 2026-07-30 · no reply | $3,500 | $0 | $3,100 | Alejandro P - 07/30/2026 10:27 The client called in and requested to cancel the contract. I explained that this is not possible. I offered to reduce her giving her $1000 off and 18 months, but she declined and said she w… | |
P3871286 |
Karen Marin | New York | 2026-07-30 | 49d | Legal Cancel contract Misled Complaint form We offered Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-30 · no reply | $3,000 | $-600 | $2,950 | Caet W - 07/30/2026 11:08 client emailed: I am in receipt of your email dated July 29, 2026. I formally dispute the alleged debt and do not acknowledge it as valid. As reflected in my previous correspondence with Alejand… | |
M3843986 |
Rebecca Blake | Florida | 2026-07-29 | 50d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $0 | $2,950 | Caet W - 07/29/2026 08:02 responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlin… | ||
D2938699 |
Jane Ibeneme | Dallas | 2026-07-29 | 50d | Cancel contract Wants cut We offered Refund | Inbound call | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $980 | $1,470 | … like to forfeit this plan? responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | |
C3995622 |
Ayana Merrill | Chicago | 2026-07-29 | 50d | Complaint form We offered Unhappy | Outbound call | Customer service | Open | Alejandro P | 2026-08-26 | $3,100 | $358 | $1,792 | Alejandro P - 07/29/2026 12:41 CONTRACT ISSUE: Client Name: Ayana Merrill Model Name: Ayana Merrill REF# C3995622 Total Package Amount: $3100 Amount to date: $950 Date of Shoot: 06/27/2026 Date of Complaint: 07/24/2026 S… | |
B2500271 |
Giselle Girard | New York | 2026-07-28 | 51d | We offered No photos Unhappy | Customer service | Open | Emily L | 2026-08-27 | $3,000 | $1,488 | $1,063 | Emily L - 07/28/2026 10:32 sent collection and reduction offer notice $500 thru text | ||
P4000493 |
Lisa Burton | New York | 2026-07-28 | 51d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-12 | $4,000 | $0 | $3,550 | Tyesha H - 07/28/2026 10:35 Client Name: Lisa Burton Model Name: Ishani Ruddock REF# P4000493 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/30/2026 Date of Complaint: 07/28/2026 Sales Sheet: Y -----… | |
D3844709 |
Daruka Juach | Dallas | 2026-07-27 | 52d | Wants cut We offered Hardship | Debt collection | Open | Caet W | 2026-07-27 · no reply | $4,000 | $945 | $1,805 | … know whether there are any hardship accommodations, settlement opportunities, or alternative arrangements that may be available. Thank you for your time and understanding. I appreciate any assistance you can offer and … | ||
P3889425 |
Nazaree Crynes | New York | 2026-07-24 | 55d | We offered | Outbound call | Debt collection | Open | AB maria Rodgriguez | 2026-07-24 · no reply | $3,000 | $100 | $2,450 | AB maria Rodgriguez - 07/24/2026 15:50 Called client, she said that money is tight. I offered to reduce her recurring to $100 and rescheduled it to the 30th of every month. maria Rodgriguez - 09/01/2026 13:17 Called clie… | |
C3889709 |
Tyshawna Donegan | Chicago | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-07-24 · no reply | $4,000 | $592 | $2,958 | Alejandro P - 07/24/2026 11:36 I called the client, but was not able to leave a VM, so I texted: **Hello Tyshawna,** My name is Alejandro from Maps Studios. We received your voicemail regarding your request to cancel you… | ||
D2741474 |
Richard Dodd | Dallas | 2026-07-22 | 57d | We offered Hardship | Debt collection | Open | Caet W | 2026-09-15 | $3,500 | $612 | $2,458 | …from you. responded: Thank you for your email. We do show a representative offered you smaller installments for a short period of time to assist you, but you denied this option. We show you have a balance of $2,458.34 a… | ||
F3987672 |
Rabiul Islam & Cahmina Rahman | Orlando | 2026-07-22 | 57d | We offered | Outbound call | Debt collection | Open | Emmanuel R | 2026-07-22 · no reply | $4,000 | $288 | $3,163 | …zCards have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard. The email used to sign up will be your username. maria R… | |
B2522309 |
AMINATA KANE | New York | 2026-07-21 | 58d | Misled Buyer's remorse Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-07-21 · no reply | $3,000 | $750 | $1,750 | … ago) to me Thank you for the clarification. I understand that the website and e-cards were made available, but I want to clarify that I have not actively used those services. I logged into the website once when I first… | ||
P2854199 |
Edward Rivera / Luisa Rivera | New York | 2026-07-20 | 59d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-03 | $4,000 | $204 | $2,246 | …000 for 40 photographs has put us in a position where we deeply regret taking on this financial commitment, as we simply cannot afford it under our current circumstances. Because we want to fulfill our obligations and r… | ||
C2882382 |
Cypher Eason | Chicago | 2026-07-20 | 59d | Legal Chargeback Misled Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-20 · no reply | $4,050 | $-1,875 | $3,375 | …2026 08:20 client emailed; To the Management of MAPS Studios, I am writing in response to your recent notification regarding an alleged outstanding balance on my account. Please consider this email formal notice that I … | |
B2792859 |
Zena Lineberger | New York | 2026-07-17 | 62d | Cancel contract Misled Wants cut We offered | Customer service | Open | Caet W | 2026-07-17 · no reply | $2,000 | $198 | $1,578 | …nd stop charging me please! responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
M3728899 |
Kendra Stuck | Florida | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-08-04 | $4,000 | $1,085 | $2,465 | …t: $4,000 Amount to date: $1,370.36 Date of Shoot: 02/12/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y --------------------- Client emailed: From: kendra stuck <kendrastuck@yahoo.com> Date: Wed, Jul 15, 2026 at 8:17… | ||
D3882574 |
Avril Minshew | Dallas | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-07-17 · no reply | $3,500 | $242 | $1,208 | Tyesha H - 07/17/2026 12:00 Client Name: Avril Model Name: Kaylee Minshew REF# D3882574 Total Package Amount: $3,500 Amount to date: $1,208.34 Date of Shoot: 05/24/2026 Date of Complaint: 07/17/2026 Sales Sheet: N/A ----… | ||
F3997104 |
Zoey Boisselle | Orlando | 2026-07-17 | 62d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-12 | $4,000 | $0 | $3,550 | …/2026 10:31 Client Name: Zoey Boisselle Model Name: Zoey Boisselle REF# F3997104 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 07/03/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y -----------------… | |
P3876263 |
Jordan Alfano | New York | 2026-07-15 | 64d | Legal Cancel contract Misled Wants cut We offered Refund Unhappy | Text / SMS | Customer service | Open | Maddy B | 2026-07-15 · no reply | $4,000 | $0 | $3,450 | Maddy B - 07/15/2026 12:44 2nd response documents in vault - mb Ref: P3876263. Dear Ms. James, We have made a good-faith effort to reach a mutually agreeable resolution regarding Ms. Alfano's account. As a courtesy, we e… | |
D3739460 |
Stephanie Okereke | Dallas | 2026-07-15 | 64d | Wants cut We offered | Outbound call | Debt collection | Open | Charles C | 2026-08-17 | $2,000 | $633 | $1,117 | Charles C - 07/15/2026 15:47 Called client and I wanted to inform her that I pushed the recurring to 8/18, client asked if we can pause the payments for a few months because she is going back to University , I told her n… | |
H3760407 |
Keierra Reese | Houston | 2026-07-15 | 64d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-09-16 | $1,000 | $0 | $850 | Emily L - 07/15/2026 12:42 Rather Vague conversation She seemed to be saying let it go because of all these things that happened including her babys dad committed suicide and she has to move I offered we can reduce and d… | |
N2439807 |
Destiny Jones | Nashville | 2026-07-14 | 65d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-07-14 · no reply | $1,500 | $339 | $1,011 | Emily L - 07/14/2026 13:44 she stopped paying months ago She seems quite lost on the whole thing She thinks she has to pay to " get something" I tried to explain and sent her balance We can reduce it for her but then she… | |
N2511995 |
krystyn Whitehair | Nashville | 2026-07-13 | 66d | Misled Wants cut We offered | Debt collection | Open | Ronnie K | 2026-09-03 | $3,000 | $2,470 | $80 | Ronnie K - 07/13/2026 10:48 Client replied to Maddy's text: I don't know what happened.I miscalculated my funds.If you can send me an invoice for 175.I can pay it ASAP, and then when I get paid again in 2 weeks.I can set… | ||
H3996990 |
Isaac Boboe | Houston | 2026-07-13 | 66d | Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Unhappy | Not stated | Customer service | Open | Alejandro P | 2026-08-06 | $4,000 | $0 | $3,550 | …10:35 CONTRACT ISSUE: Client Name:Isaac Boboe Model Name: Aiden Boboe & Jeremiah Boboe REF# H3996990 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/27/2026 Date of Complaint: 07/13/2026 Sales Sheet:… | |
C3850385 |
Chloe Parkin | Chicago | 2026-07-13 | 66d | Cancel contract Misled We offered Refund Hardship Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-07-27 | $3,500 | $111 | $2,889 | …ties within the industry. If you would like, I can arrange for our Outreach Team to reach out and provide additional guidance and support with moving forward. We understand that you are seeking a resolution; however, af… | |
D2804837 |
Marah Alaqra | Dallas | 2026-07-10 | 69d | We offered | Not stated | Debt collection | Open | Caet W | 2026-08-04 | $1,500 | $323 | $753 | Caet W - 07/10/2026 08:53 we won cb but client keeps disputing pmts - sending final offer before putting into collections | |
P3990111 |
Sunday Ibinayo | New York | 2026-07-10 | 69d | Cancel contract Wants cut We offered | Call recording | Customer service | Open | Tyesha H | 2026-07-27 | $1,000 | $85 | $765 | …ration: 21 seconds Voicemail box: 340 Transcript: My name is Sande. Please can you try to get back to me, try to reach out back to me. Thank you. ---------------- I reached out to the client, and he expressed that he wo… | |
M2520261 |
Marcela Larrondo | Florida | 2026-07-09 | 70d | We offered Hardship | Outbound call | Debt collection | Open | Emily L | 2026-07-09 · no reply | $3,000 | $1,750 | $750 | Emily L - 07/09/2026 12:33 I am reaching out with reduction offer for her so this can be closed out. Await reply ($500 reduced) | |
M2625331 |
Heather Garcia | Florida | 2026-07-09 | 70d | Cancel contract Misled Wants cut We offered Refund Hardship | Customer service | Open | Caet W | 2026-07-14 | $3,000 | $2,125 | $425 | Caet W - 07/09/2026 15:21 client emailed: I cannot pay $200 a month on this financially right now. I can’t have this hitting my credit because he was suppose to finish paying and never told me he stopped. responded: You … | ||
P4000653 |
Kimberly Hernandez | New York | 2026-07-09 | 70d | Legal Scam claim Chargeback Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-03 | $4,000 | $0 | $3,551 | …consent to the financial obligation associated with it, I do not want the website or any related materials to remain active or publicly accessible while this matter is under review. Please confirm in writing once the we… | ||
C2825710 |
Katie Newman (Mom) | Chicago | 2026-07-08 | 71d | We offered | Not stated | Debt collection | Open | Emily L | 2026-07-31 | $550 | $267 | $133 | Emily L - 07/08/2026 11:10 sent a reduction offer She needs to call us back This remains outstanding | |
M3989085 |
Treena Denero | Florida | 2026-07-08 | 71d | Legal Scam claim Chargeback Wants cut We offered Refund No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-08 | $2,500 | $660 | $1,540 | …(23 hours ago) to me I don’t know how you’re saying in one paragraph that it’s been escalated to fix what I haven’t gotten and then in your second to last paragraph it states since I’ve received what the contract states… | |
P3892883 |
Alma Dervisevic | New York | 2026-07-08 | 71d | Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $0 | $3,175 | …t you felt pressured during the process. You also let me know that you were considering canceling your participation and mentioned that you planned to contact American Express. As we discussed, I offered an alternative … | |
D3884406 |
Lorenzo Liburdi | Dallas | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-07-20 | $4,000 | $408 | $2,042 | …26 10:44 Client Name: Lorenzo Liburdi Model Name: Lorenzo Liburdi REF# D3884406 Total Package Amount: $4,000 Amount to date: $1,958.32 Date of Shoot: 05/16/2026 Date of Complaint: 07/08/2026 Sales Sheet: N/A -----------… | |
C3882305 |
Ajah Crawford | Chicago | 2026-07-08 | 71d | Cancel contract Wants cut We offered | Outbound call | Customer service | Open | Emily L | 2026-09-15 | $2,500 | $0 | $2,200 | Emily L - 07/08/2026 15:38 She lm for me saying that she cannot make the pmts and wants to cancel I called her back and let her know - lm on vm We can lower it for her but she just began pmts... $122.22 for 18 months | |
F3752254 |
Christopher Renoit | Orlando | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-07-09 | $2,000 | $146 | $1,604 | …, no changes were made to your account, and it remained in its original state. I believe there may have been a misunderstanding regarding how that offer would be applied. Unfortunately, I am no longer able to extend tha… | ||
F3838526 |
Matthew Dean | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Ronnie K | 2026-08-03 | $2,000 | $292 | $1,458 | Ronnie K - 07/07/2026 11:21 Client messaged: That's because I cancelled this service and requested a refund 01:43 PM /// Forward to Inquiries | ||
P2603622 |
Lorenzo Baldwin | New York | 2026-07-02 | 77d | Scam claim Cancel contract Wants cut We offered | Inbound call | Customer service | Open | Caet W | 2026-07-06 | $3,000 | $0 | $2,650 | …e to Maps Studios & if it’s not paid they will report it on my credit. I’m emailing you guys to inform you that I never signed a contract with Maps Studios. Someone from Maps Studios forged my signature on the contract.… | |
C3992934 |
Saida Rodriguez | Chicago | 2026-07-02 | 77d | Cancel contract Misled Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-07-31 | $3,000 | $-1,000 | $2,950 | Alejandro P - 07/02/2026 13:11 The client emailed: Cancel ALEJANDRO saida.marquez84@icloud.com Jun 30, 2026, 12:10?PM (2 days ago) to inquiries I want to cancel my contract my name is Saida Marquez and my daughter’s name… | ||
C4000484 |
Jaxs Rihan | Chicago | 2026-07-02 | 77d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-15 | $3,250 | $0 | $2,700 | …kage Amount: $3,250 Amount to date: $550 Date of Shoot: 07/01/2026 Date of Complaint: 07/2/2026 Sales Sheet: Y --------------------- Client emailed: Jaxs Rihan <jsrihan2607@gmail.com> Wed, Jul 1, 6:59?PM (15 hours ago) … | ||
P2120591 |
Xiumin Lin | New York | 2026-07-01 | 78d | We offered Hardship | Text / SMS | Debt collection | Open | Charles C | 2026-07-01 · no reply | $1,000 | $448 | $152 | $250 | Charles C - 07/01/2026 14:12 Client emailed: I will make a payment end of the month I'm going thru financial hardship making all ends meet |
M2843381 |
Chandler Jules | Florida | 2026-06-30 | 79d | Wants cut We offered | Outbound call | Debt collection | Open | Emily L | 2026-06-30 · no reply | $4,000 | $1,488 | $1,488 | Emily L - 06/30/2026 16:15 sent collections text and called- then call disconnected. believe he needs a lower payment possibly but cant reach him maria Rodgriguez - 07/22/2026 13:27 Called client, and said that he can't … | |
H2255032 |
Antonia Collins | Houston | 2026-06-29 | 80d | Wants cut We offered Refund | Inbound call | Customer service | Open | Charles C | 2026-06-29 · no reply | $3,000 | $2,020 | $380 | Charles C - 06/29/2026 14:35 CLient called saying that she was trying to get in touch with us to lower her recurring, I confirmed that I did try and give her a call on Friday, I told her we can lower the recurring to $10… | |
M2605220 |
Edgardo Hernandez | Florida | 2026-06-29 | 80d | Cancel contract Buyer's remorse Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Miguel D | 2026-07-08 | $4,000 | $0 | $3,100 | Miguel D - 06/29/2026 12:01 client called requesting to settle his account. I let him know the previous offer has not changed and we may not reduce the offer any further. He said he has not used any of the products and a… | |
N2902702 |
Misty Dawn Manning | Nashville | 2026-06-26 | 83d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-06-26 · no reply | $4,000 | $1,192 | $2,383 | …tly. This was by far the worst experience I have ever dealt with. Claiming hair and makeup was worth 600 I’ve been a hairstylist and makeup artist for 14 years and she literally used wal mart products and I done her hai… | ||
D3995987 |
Eniessa Foster | Dallas | 2026-06-26 | 83d | We offered Hardship | Outbound call | Debt collection | Open | Mariana N | 2026-06-26 · no reply | $1,000 | $0 | $850 | Mariana N - 06/26/2026 13:37 no answer couldnt lvm maria Rodgriguez - 07/23/2026 13:19 Called client, could not leave voicemail so left a message. maria Rodgriguez - 07/28/2026 10:51 Called client, offered to reduce mont… | |
H2441736 |
Laura Burkey | Houston | 2026-06-25 | 84d | Cancel contract Misled Wants cut We offered Hardship | Customer service | Open | Caet W | 2026-08-03 | $3,000 | $688 | $1,863 | …nt txt: I SERIOUSLY couldn't afford to do it in the first place. I was trying to tell that to the lady when I was there. But my friend was at the shoot with me and she made the first payment. She said that she would hel… | ||
B2498394 |
Dushyanth Gopichand | New York | 2026-06-24 | 85d | Legal We offered Refund Hardship Unhappy | Customer service | Open | Tyesha H | 2026-06-24 · no reply | $3,250 | $1,785 | $765 | Tyesha H - 06/24/2026 13:47 <doscpp> <DCPConsumerAssistanceCMP@dos.ny.gov> Attachments Jun 23, 2026, 4:13?PM (21 hours ago) to inquiries File No.: 20260621-006807-WEB Re: Dushyanth Gopichand? Dear Proprietor/Manager: The… | ||
A1546173 |
LAURE SEI - Mondesir (model) | New York | 2026-06-23 | 86d | Legal We offered | Text / SMS | Customer service | Open | Caet W | 2026-06-23 · no reply | $4,000 | $296 | $3,254 | Caet W - 06/23/2026 08:47 client emailed: To Whom It May Concern, This letter is in response to your correspondence dated June 2, 2026, in which you stated that you “investigated” my dispute and determined the account to… | |
M3991599 |
Patricia Tegenova | Florida | 2026-06-23 | 86d | Legal Scam claim Chargeback Cancel contract Misled We offered Unhappy | Customer service | Open | Ronnie K | 2026-07-23 | $3,500 | $-550 | $550 | $2,900 | Ronnie K - 06/23/2026 10:18 Client texted: I have already cancelled this agreement in writing within hours of signing and I do not accept or consent to any services. Please do not send or provide access to any files, as … | |
P2947184 |
Anabelle Perez | New York | 2026-06-23 | 86d | Cancel contract Wants cut We offered No photos | Text / SMS | Customer service | Open | Caet W | 2026-08-21 | $1,500 | $269 | $806 | Caet W - 06/23/2026 08:27 client emailed: This might not be for me. I haven't been able to secure any roles. And will be unemployed in a few days. Is there a way to cancel the contract? I understand I would not have a we… | |
H3876862 |
Lucy Louis | Houston | 2026-06-23 | 86d | Cancel contract Misled Wants cut We offered No photos Unhappy | Outbound call | Customer service | Open | Ronnie K | 2026-06-23 · no reply | $3,000 | $0 | $2,650 | Ronnie K - 06/23/2026 11:13 Client messaged: Hello, The payment did not go through because I continue to formally dispute this account. As I have explained in my previous emails, I do not believe I fully understood that … | |
N3987840 |
Gavin Yates | Nashville | 2026-06-23 | 86d | Legal Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-07-22 | $4,000 | $244 | $2,681 | … they explained to him that we are not an agency. And becuase of the fact that we do not apply for him, he wants to cancel. I offered a reduction to $1500; however, he was not happy with this option, did not believe the… | |
F3871060 |
Raven Morgan | Orlando | 2026-06-23 | 86d | Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-06-23 · no reply | $1,500 | $0 | $1,300 | …ke to resolve this. Respectfully, Raven morgan (717)693-8996 //////////////// **Account Notes / Call Summary** I called the client regarding her concerns about the account. The client was very upset about the situation.… | ||
H3738896 |
Leslie Barragan | Houston | 2026-06-22 | 87d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-08-03 | $1,000 | $71 | $779 | … help me cancel my payments responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
N3872700 |
Veaunca Brook | Nashville | 2026-06-19 | 90d | Wants cut We offered | Inbound call | Debt collection | Open | Alejandro P | 2026-06-29 | $3,000 | $456 | $2,194 | Alejandro P - 06/19/2026 13:15 The client called, and she wanted to reduce the account. I told her that this is not possible since she has all her materials, but I offered to reduce her payment so I offered 100 for July.… |
Total credited on these accounts: $335,138. Source: the credit lines on each booking's finance schedule, same as /reductions.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
D3761255 |
Brooklynn Prewitt | Dallas | 2026-09-14 | 3d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Paid off | Kendrick P | 2026-09-16 | $4,000 | $1,500 | $0 | $1,000 | Kendrick P - 09/14/2026 12:53 Client emailed Brenda Prewitt <prewitt.brenda@gmail.com> Sep 13, 2026, 7:12?PM (15 hours ago) to me Good afternoon, My daughter, Brooklynn Prewitt, came and took photos with y’all a few mont… | |
T2841238 |
Sierra H. Dearns | Boston | 2026-09-10 | 7d | Complaint form We offered No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-10 | $4,550 | $1,013 | $2,038 | $1,000 | Tyesha H - 09/10/2026 11:54 Client emailed: Sierra 11:36?AM (14 minutes ago) to me Hi there, Just want to ensure you saw my payment of $300 made last week. Thanks for letting me know, I got laid off this past May and it … | |
B2130613 |
Erwin Ramirez | New York | 2026-09-10 | 7d | We offered No photos | Customer service | Reduced since | Caet W | 2026-09-10 | $3,000 | $2,100 | $150 | $300 | Caet W - 09/10/2026 15:45 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… | |
B2232351 |
Clyde Brunner | New York | 2026-09-10 | 7d | Wants cut We offered | Inbound call | Debt collection | Reduced since | Caet W | 2026-09-10 | $3,000 | $1,600 | $300 | $750 | Caet W - 09/10/2026 15:44 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… |
D4007615 |
Carl Burog | Dallas | 2026-09-09 | 8d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-14 | $4,000 | $150 | $1,050 | $2,000 | Kendrick P - 09/09/2026 14:28 Client emailed Carl Burog Sep 8, 2026, 11:40?AM (1 day ago) to me Good Morning, Hello, I'd like to cancel my model start, in order to focus on my studies. I'm grateful for this opportunity t… |
P3890137 |
Nkechi Ojiabo | New York | 2026-09-09 | 8d | Legal Misled Complaint form Wants cut We offered No photos Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-09-09 | $1,500 | $92 | $1,008 | $200 | …o I was verbally informed that I will receive a photo plaque in mail not email. During my visit, your representative did not mention a digital zcard. After signing the contract I then saw z card on the contract and I im… |
B2500566 |
Laurette R. Faton | New York | 2026-09-09 | 8d | Cancel contract Misled Wants cut No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-09 | $1,700 | $349 | $631 | $500 | Tyesha H - 09/09/2026 11:35 Consumer Bureau, NYAG Attachments Tue, Sep 8, 1:36?PM (21 hours ago) to me NYS OAG Complaint 25-083471-M1 3rd Request IMPORTANT NOTICE: This e-mail, including any attachments, may be confident… | |
D4024909 |
Jeff Groft | Dallas | 2026-09-04 | 13d | Buyer's remorse Refund | Customer service | Paid off | Charles C | 2026-09-04 | $4,000 | $0 | $-6 | $3,500 | Charles C - 09/04/2026 10:10 Client left vm about a being charged $291.66 on 8/31. it was refunded on 9/1 and called client back but the model said Jeff will call us back later. | |
C3738784 |
Mya McDonald | Chicago | 2026-09-04 | 13d | Cancel contract Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-08 | $1,500 | $90 | $810 | $400 | Alejandro P - 09/04/2026 10:30 The client called in and requested help. Finding jobs and she said that some one promise a reshoot I told her that I don se this on her account and I explained that she can uses the images … | |
F3894200 |
Billy Perez | Orlando | 2026-09-03 | 14d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $117 | $933 | $2,500 | Kendrick P - 09/03/2026 11:03 Client emailed Stxrk_ Lxrd117 Sep 1, 2026, 10:38?AM (2 days ago) to me I was never goijg to pay that much your adding to it ive already repirted everything to my bank i will go to the BBB or… |
C3999479 |
Hanna Marie | Chicago | 2026-09-03 | 14d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Emily L | 2026-09-04 | $3,000 | $329 | $721 | $1,500 | Emily L - 09/03/2026 13:24 she called in and I explained further She was ok with the amounts that processed and she is further ahead Expressed dealing w/ financial difficulties now and continue w / the $58.33 for now Tol… | |
B1552861 |
Colbert Courtois | New York | 2026-09-03 | 14d | We offered | Text / SMS | Debt collection | Reduced since | Caet W | 2026-09-03 | $4,000 | $2,367 | $103 | $1,000 | Caet W - 09/03/2026 13:55 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… |
C2906978 |
Maria Marrufo | Chicago | 2026-09-01 | 16d | Chargeback Cancel contract Wants cut | Inbound call | Customer service | Paid off | Caet W | 2026-09-04 | $4,000 | $1,450 | $0 | $1,500 | …e original agreement is dated December 23, 2025, while the Continuous Payment Authority bears the later date of August 27, 2026. Please reconcile these dates and explain the circumstances under which the later document … |
P4028849 |
Swapnali "Nelly" Bhide | New York | 2026-09-01 | 16d | Cancel contract Wants cut We offered Refund Unhappy | Outbound call | Customer service | Reduced since | Caet W | 2026-09-01 | $4,000 | $131 | $919 | $2,500 | Caet W - 09/01/2026 15:16 client emailed: It shows MAPS studio's name. Please refer to the screenshot attached to this email. responded: The initial payment date shows August 3rd. We show you initially processed a $400 p… |
M3834470 |
Daria Dziubek | Florida | 2026-09-01 | 16d | Wants cut We offered No photos | Customer service | Reduced since | Kendrick P | 2026-09-04 | $4,000 | $1,098 | $1,602 | $500 | Kendrick P - 09/01/2026 14:00 Client emailed Daria Dziubek Aug 30, 2026, 12:11?PM (2 days ago) to me Hello, I was just wondering if there’s anyway that I could bring down my bill again to the other option the cheapest on… | |
D3747925 |
Brinda Nsideu | Dallas | 2026-08-31 | 17d | Cancel contract We offered | Customer service | Reduced since | Caet W | 2026-08-31 | $3,500 | $656 | $1,444 | $1,000 | Caet W - 08/31/2026 13:29 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
N2945558 |
Heather Couture | Nashville | 2026-08-31 | 17d | We offered Refund No photos | Customer service | Reduced since | Charles C | 2026-09-11 | $4,000 | $2,560 | $140 | $500 | Charles C - 08/31/2026 09:21 Client called upset that she has not received assistance for Production in regards her website, and said that she removed her card on file to get our attention. she wants to get this resolve … | |
P2811775 |
Javien Velila | New York | 2026-08-31 | 17d | Wants cut We offered | Debt collection | Reduced since | Caet W | 2026-08-31 | $4,000 | $571 | $1,379 | $1,000 | Caet W - 08/31/2026 13:33 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… | |
D4021819 |
Lauren Cudd | Dallas | 2026-08-28 | 20d | Legal Scam claim Complaint form Wants cut Unhappy | Customer service | Reduced since | Steph A | 2026-08-28 | $2,000 | $0 | $1,050 | $500 | Steph A - 08/28/2026 09:38 FWD TO MADDY Zenaida giving you a call from the Better Business Bureau - (Client ref # D4021819) Inquiries Studio <inquiries@studio-1.us> 9:38?AM (0 minutes ago) to Maddy You received a new voi… | |
D4021253 |
Evelyn Rodriguez | Dallas | 2026-08-28 | 20d | Cancel contract Wants cut Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-08-28 | $4,000 | $-650 | $0 | $4,000 | Veronica H - 08/28/2026 11:10 Alejandro ask me to issue refund of $279.16 and end recurring done |
T3994600 |
Marcella Oyadiji | Boston | 2026-08-28 | 20d | Cancel contract Misled Buyer's remorse Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Emily L | 2026-08-28 | $4,000 | $150 | $1,200 | $2,000 | Emily L - 08/28/2026 11:14 AGain repeated she felt scammed I asked why *the person she met with was very convincing and made it seem like in 3 weeks something would happen. ( kept repeating this) Client felt misled --the… |
C3746286 |
Angelita Grady | Chicago | 2026-08-27 | 21d | Misled Wants cut Hardship | Debt collection | Reduced since | Charles C | 2026-08-27 | $3,000 | $213 | $1,338 | $1,000 | Charles C - 08/27/2026 12:16 Client emailed: I was told once I make a payment I would have my balance reduced by $1000. I have it in an email from you guys if needed. ........... Client emailed: Disregard I saw the new b… | |
H4025485 |
Scarlet Abreu | Houston | 2026-08-26 | 22d | Cancel contract Buyer's remorse We offered | Customer service | Reduced since | Kendrick P | 2026-08-31 | $4,000 | $296 | $2,254 | $1,000 | …------ I emailed Inquiries Studio <inquiries@studio-1.us> 3:25?PM (0 minutes ago) to Scarlett Hello Scarlett, Thank you for your email and for your understanding regarding the adjustment already offered. I have reviewed… | |
T4036381 |
Meghan Thomas | Boston | 2026-08-26 | 22d | Scam claim Cancel contract Misled Complaint form We offered Unhappy | Customer service | Paid off | Kendrick P | 2026-08-26 | $4,000 | $0 | $0 | $3,550 | Kendrick P - 08/26/2026 17:52 Client Name:Meghan Thomas Model Name: Armanii Sheldon REF# T4036381 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/22/26 Date of Complaint: 08/22/26 Sales Sheet: Y ------… | |
P3990507 |
Ezra Brown | New York | 2026-08-26 | 22d | Legal Misled Complaint form Wants cut We offered Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-09-01 | $4,000 | $367 | $1,283 | $1,500 | Alejandro P - 08/26/2026 13:12 The client emailed: Ezra Brown Fri, Aug 21, 1:27?PM (5 days ago) to me Yes I would like to reduce the package so that my remaining balance is $1,281. 12. Just so that we are clear as soon a… |
P4033122 |
Celeste Mayorga | New York | 2026-08-26 | 22d | Cancel contract Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $46 | $504 | $3,000 | …to me ---------- Forwarded message --------- From: celeste mayorga <celeste1076@gmail.com> Date: Sat, Aug 15, 2026 at 3:50?PM Subject: Delete To: > wrote: <production@mapsstudio.nyc> Please cancel everything and delete … |
D3994992 |
Vivian Ilkenhans | Dallas | 2026-08-26 | 22d | Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Charles C | 2026-08-26 | $4,000 | $53 | $997 | $2,500 | Charles C - 08/26/2026 09:25 Client emailed: You can charge the card on file ending 1369 for the reduced amount of $53. Vivian Ilkenhans .............................................. processed payment of $53.00 towards … | |
M2452542 |
Deidra Knudson | Florida | 2026-08-26 | 22d | We offered Refund No photos Hardship | Inbound call | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $845 | $955 | $750 | Caet W - 08/26/2026 08:30 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
H4032787 |
Krissie Nelson | Houston | 2026-08-25 | 23d | Complaint form No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $3,000 | $0 | $2,150 | $500 | Alejandro P - 08/25/2026 10:13 CONTRACT ISSUE: Client Name: Krissie Nelson Model Name: Krissie Nelson REF# H4032787 Total Package Amount: $3000 Amount to date: $350 Date of Shoot: 08/09/2026 Date of Complaint: 08/10/2026… |
D3997281 |
Sandra Jackson | Dallas | 2026-08-25 | 23d | Cancel contract Complaint form Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $4,000 | $142 | $2,408 | $1,000 | Alejandro P - 08/25/2026 13:29 The client called in and requested a full cancellation. I explained that this account was already reduced; the payment that was processed today is the payment she agreed to last month. She … |
F4036579 |
Darien Silva | Orlando | 2026-08-25 | 23d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-25 | $4,000 | $-550 | $0 | $4,000 | … a **full cancellation** of the account. The client emailed Finance; ------ Forwarded message --------- From: Darien Silva <dtrainsilva1999@gmail.com> Date: Sun, Aug 16, 2026 at 5:23?PM Subject: IMMEDIATE CONTRACT CANCE… | |
F4024504 |
Archi Patel | Orlando | 2026-08-24 | 24d | Cancel contract Misled Wants cut We offered Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-08-27 | $4,000 | $292 | $2,208 | $1,000 | …ctified asap! Kind Regards, Archi Patel ------------------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 10:35?AM (0 minutes ago) to ARCHI Arohi Patel - F4024504 Inquiries Studio <inquiries@studio-1.us… |
H4006308 |
Seth Tuffour | Houston | 2026-08-20 | 28d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-26 | $4,000 | $114 | $1,936 | $1,500 | …t me know as soon as you can. Thanks a million. Seth. ------------------ I emailed: Inquiries Studio 3:09?PM (0 minutes ago) to seth Hello Seth, Thank you for reaching out. We completely understand that you’re trying to… |
C3990041 |
Edit Racz | Chicago | 2026-08-20 | 28d | Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Charles C | 2026-08-25 | $4,000 | $88 | $963 | $2,500 | Charles C - 08/20/2026 09:19 Client emailed: Hi! Sorry, I lost my job, I will pay on Friday after 2 pm, when they transfer my salary. Thank you for your understanding! |
D4025918 |
Kayli Bastoe | Dallas | 2026-08-19 | 29d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-19 | $4,000 | $350 | $0 | $3,200 | Alejandro P - 08/19/2026 16:06 The client called in requesting a larger reduction. She asked to have her balance reduced to **$450**, but I explained that this was not possible. As a counteroffer, I offered to reduce her… | |
T3999563 |
Thais Dos Santos | Boston | 2026-08-19 | 29d | Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-19 | $4,000 | $0 | $2,550 | $1,000 | … to September 30, 2026. I’m glad I was able to assist you. If you have any further questions, please feel free to reach out. Kind Regards, Kendrick ------------------------ Client Name:Thais Dos Santos Model Name:Thais … | |
C3760871 |
Lasonya Sheffield | Chicago | 2026-08-19 | 29d | Complaint form Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-20 | $3,000 | $642 | $1,508 | $500 | Kendrick P - 08/19/2026 14:22 Client called saying she was charged after I had already adjusted her account, and she wasn't supposed to make a payment until September. I refunded this amount as she wasn't supposed to pay… |
C2910552 |
Jacob Anderson | Chicago | 2026-08-19 | 29d | Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-19 | $4,000 | $1,568 | $982 | $1,000 | Tyesha H - 08/19/2026 09:19 Client Name: Jacob Anderson Model Name: Jacob Anderson REF# C2910552 Total Package Amount: $4,000 Amount to date: $1,929.15 Date of Shoot: 12/23/2025 Date of Complaint: 08/19/2026 Sales Sheet:… |
C2940809 |
Fatimaah Fullilove | Chicago | 2026-08-19 | 29d | Chargeback Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-24 | $4,000 | $845 | $755 | $1,500 | Alejandro P - 08/19/2026 11:10 The client called in very upset and stated that she believed she had already canceled her account. I explained that a reduction offer had previously been sent to her in **February**, but sh… |
H2908022 |
Madison Guinn | Houston | 2026-08-19 | 29d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Maddy B | 2026-08-19 | $4,000 | $0 | $0 | $3,550 | …tion, please provide your comments in the “Client Response” column on the attached spreadsheet and return it to us by 8/21/2026. If we do not receive a response by that time, we will proceed with our review and issue a … | |
M2271656 |
Rachel Saint Julian | Florida | 2026-08-18 | 30d | Wants cut We offered Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $1,721 | $629 | $300 | Caet W - 08/18/2026 11:52 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
D2163033 |
Imani Jaye | Dallas | 2026-08-18 | 30d | Wants cut We offered | Debt collection | Reduced since | Caet W | 2026-09-02 | $1,000 | $807 | $23 | $20 | Caet W - 08/18/2026 11:44 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
H2419273 |
Elizabeth Luna | Houston | 2026-08-18 | 30d | Cancel contract Wants cut We offered | Inbound call | Customer service | Reduced since | Caet W | 2026-08-31 | $1,500 | $555 | $420 | $375 | Caet W - 08/18/2026 11:32 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
P2445987 |
Courtney Coddington | New York | 2026-08-18 | 30d | We offered Hardship | Debt collection | Reduced since | Caet W | 2026-08-20 | $700 | $405 | $1 | $175 | Caet W - 08/18/2026 12:22 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
P2461479 |
Elijah Johnson | New York | 2026-08-18 | 30d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $883 | $442 | $1,125 | Caet W - 08/18/2026 12:38 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
P2624634 |
Jojo Boateng | New York | 2026-08-18 | 30d | Cancel contract We offered Hardship | Outbound call | Customer service | Reduced since | Caet W | 2026-08-18 | $3,000 | $1,050 | $450 | $1,000 | Caet W - 08/18/2026 12:37 sent em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your pay… |
B2603956 |
Chris Mathies | New York | 2026-08-18 | 30d | Legal Wants cut We offered | Customer service | Reduced since | Caet W | 2026-09-08 | $3,000 | $1,125 | $125 | $1,000 | Caet W - 08/18/2026 12:24 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
B2628901 |
Rosmeri Santana | New York | 2026-08-18 | 30d | Legal Cancel contract We offered | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $638 | $1,413 | $500 | Caet W - 08/18/2026 12:34 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
T2878173 |
Athara Pierre | Boston | 2026-08-18 | 30d | Wants cut We offered No photos | Customer service | Reduced since | Caet W | 2026-09-02 | $4,050 | $300 | $2,188 | $1,013 | Caet W - 08/18/2026 12:46 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
C2829344 |
Kevine Elinor | Chicago | 2026-08-18 | 30d | Cancel contract We offered Hardship | Customer service | Reduced since | Caet W | 2026-08-25 | $3,000 | $1,090 | $610 | $750 | Caet W - 08/18/2026 13:28 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
M4023698 |
Priscilla Sola | Florida | 2026-08-18 | 30d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-31 | $4,000 | $409 | $1,991 | $1,000 | Kendrick P - 08/18/2026 11:12 Client emailed Priscilla Sola Aug 17, 2026, 11:36?AM (23 hours ago) to me Hi, Just to confirm will the charge that was made be refunded the difference since the agreed upon charge last week … | |
H3888617 |
Prashana Pathak | Houston | 2026-08-18 | 30d | Scam claim Cancel contract Misled Buyer's remorse Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-24 | $4,000 | $446 | $2,104 | $1,000 | …ve been completed and delivered to you. Our records indicate that the products have also been accessed and downloaded through your client portal and are therefore in your possession. Because the products and services ha… | |
C2942714 |
Christian Mcfarlane | Chicago | 2026-08-18 | 30d | Wants cut Hardship | Debt collection | Reduced since | Caet W | 2026-09-01 | $4,000 | $446 | $1,004 | $1,500 | Caet W - 08/18/2026 15:20 client txt: Hey guys I checked the email. The applied discount was supposed to be more. I spoke with someone on the phone last week and they gave me 500 extra off due to hardship. The receipt I … | |
C3999902 |
Sara Cunniffe | Chicago | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Charles C | 2026-08-18 | $3,500 | $0 | $0 | $2,950 | Charles C - 08/18/2026 11:03 Client emailed: Hello, I was charged $245 on 8/14 even though I was not supposed to be. I am attaching the statement of my account that I was provided in July, stating that I do not owe any m… |
M3838348 |
Leidy Johana Betancur | Florida | 2026-08-17 | 31d | Cancel contract Complaint form We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Raul maria Rodgriguez | 2026-08-26 | $3,500 | $367 | $1,833 | $500 | Raul maria Rodgriguez - 08/17/2026 13:15 Called client and she requested to cancel her contract. I explained that I was unable to do that because the company has already incurred the costs associated with her order. I of… |
D4003855 |
Addy Garza | Dallas | 2026-08-17 | 31d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,500 | $238 | $1,613 | $1,000 | Kendrick P - 08/17/2026 17:05 Client emailed Addyson Garza Aug 12, 2026, 5:54?PM (5 days ago) to me Yes, I accept. -------------------------------------- Client Name:Addy Garza Model Name: Addson Garza REF# D4003855 Tota… | |
H4034159 |
Yulimar Vkpimentel | Houston | 2026-08-17 | 31d | Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-17 | $4,000 | $-450 | $0 | $4,000 | …ss the conversations with each other. According to the client, Angela told the first model that the other model did not have the same level of talent and likely would not be offered the same package because of her lack … |
H4033976 |
Amy Villalobos | Houston | 2026-08-17 | 31d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Caet W | 2026-08-18 | $4,000 | $-450 | $0 | $4,000 | Caet W - 08/17/2026 08:11 client emailed: Since things are not as discussed, I request to cancel everything we discussed and void the contract we entered into a few hours ago. I look forward to your cooperation. fwd'd to… | |
C4000400 |
Viktoriia Vasylyk | Chicago | 2026-08-17 | 31d | Cancel contract Complaint form Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,000 | $300 | $1,350 | $1,000 | …toward the remaining balance. Please let me know what the updated balance and monthly payment will be after applying this amount. Thank you! ----------------------------- Client Name:Viktoriia Vasylyk Model Name: Nikol … | |
F4003175 |
Katherine Castro | Orlando | 2026-08-17 | 31d | Cancel contract Buyer's remorse Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-20 | $2,000 | $64 | $1,086 | $500 | …l Package Amount: $2000.00 Amount to date: $350 Date of Shoot: 07/02/26 Date of Complaint: 08/07/26 Sales Sheet: N/A ------------------------- Client called saying they cannot afford these payments and no longer want to… |
F4035544 |
Serena Ball | Orlando | 2026-08-17 | 31d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $0 | $1,350 | $2,000 | Alejandro P - 08/17/2026 09:38 CONTRACT ISSUE: 24HR Client Name: Serena Ball Model Name: Serena Ball REF# F4035544 Total Package Amount: $4000 Amount to date: $650 Date of Shoot: 08/14/2026 Date of Complaint: 08/17/2026 … |
P2857342 |
Maksimilian Zhuravlyov | New York | 2026-08-14 | 34d | Legal Cancel contract Unhappy | Customer service | Paid off | Caet W | 2026-08-14 | $250 | $125 | $0 | $100 | …ureaus constitute bad faith and breach of our settlement agreement. If this matter is not immediately closed and confirmed as $0 Balance / Account Closed in Good Standing within 48 hours, I will be forced to file formal… | |
D2811121 |
Aaron Snyder | Dallas | 2026-08-14 | 34d | Wants cut We offered Hardship | Debt collection | Paid off | Charles C | 2026-08-17 | $4,000 | $2,448 | $0 | $1,102 | Charles C - 08/14/2026 10:50 Called client: I appreciate the offer. I cannot do 602, I can offer you $400, but my debts prevent me from offering more for the foreseeable future. That is my FINAL OFFER as well. | |
C3859976 |
mom- Hennessey Camacho | Chicago | 2026-08-14 | 34d | Cancel contract Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $1,211 | $1,289 | $1,000 | Alejandro P - 08/14/2026 11:15 CONTRACT ISSUE: Client Name: Hennessey Camacho Model Name: Christopher Aguilar REF# C3859976 Total Package Amount: $4000 Amount to date: $1,550 Date of Shoot: 04/23/2026 Date of Complaint: … |
F3990933 |
Tay Woolene Chise Michel | Orlando | 2026-08-14 | 34d | Cancel contract Misled Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Maddy B | 2026-08-19 | $2,500 | $400 | $600 | $1,000 | Maddy B - 08/14/2026 18:11 Hello Erilienne, We have not received a response regarding your account. Please review the email Alejandro sent and respond so we can adjust the account. Thank you - Studio 1 Orlando | |
M2908606 |
Xiomara Giraldo | Florida | 2026-08-13 | 35d | Cancel contract Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-13 | $4,000 | $1,677 | $923 | $1,000 | Alejandro P - 08/13/2026 10:54 The client called in and requested a pause on the payment. I told her I can skip 2 month at months. She said she lost her job and she needs time to find a new one. Since she has been paying… |
D3842741 |
Ashley Hammack | Dallas | 2026-08-13 | 35d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-13 | $4,050 | $1,450 | $0 | $1,000 | Alejandro P - 08/13/2026 13:08 CONTRACT ISSUE: Client Name: Ashley Hammack Model Name: Londyn Martin REF# D3842741 Total Package Amount: $4050 Amount to date: $3050 Date of Shoot: 04/04/2026 Date of Complaint: 0813/2026 … |
H3836744 |
Rami Jaber | Houston | 2026-08-13 | 35d | Chargeback Refund | Outbound call | Customer service | Reduced since | Charles C | 2026-08-17 | $4,000 | $0 | $2,550 | $1,000 | Charles C - 08/13/2026 14:25 Called client back and we went over the situation, He tried doing a CB for the $50.00 and the $400.00, bank gave him back the $50.00 but we won the $400.00. client says he can't pay and etc a… |
H3999789 |
Veronica Castillo | Houston | 2026-08-13 | 35d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-13 | $4,000 | $250 | $1,750 | $1,000 | …te of Shoot: 07/03/2026 Date of Complaint: 08/13/2026 Sales Sheet: NA //////////////////// The client called in and explained that it is becoming very difficult for her to keep up with the payments. She stated that she … |
M4030779 |
Karla Vasallo | Florida | 2026-08-12 | 36d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-09-03 | $4,000 | $-1,050 | $0 | $3,600 | Alejandro P - 08/12/2026 15:36 CONTRACT ISSUE: Client Name: Mairin Gonzalez Model Name: Karla Vasallo REF# M4030779 Total Package Amount: $4000 Amount to date: $1450 Date of Shoot: 08/06/2026 Date of Complaint: 08/12/202… |
M4027280 |
Melanie Toledo | Florida | 2026-08-12 | 36d | Cancel contract Complaint form Hardship Unhappy | Social / DM | Customer service | Reduced since | Tyesha H | 2026-08-14 | $4,000 | $0 | $2,075 | $1,500 | …-------- Client emailed: Melanie Reyes <x0mely@icloud.com> Mon, Aug 10, 11:10?PM (10 hours ago) to me Hello, I am writing regarding my agreement from August 7, 2026. After giving it further consideration, I have decided… |
P4008935 |
Sharon Ortiz | New York | 2026-08-12 | 36d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Tyesha H | 2026-08-18 | $4,000 | $1,650 | $0 | $1,500 | … Hernandez REF# P4008935 Total Package Amount: $4,000 Amount to date: $850 Date of Shoot: 07/20/2026 Date of Complaint: 08/12/2026 Sales Sheet: Y -------------------- Client emailed: Sharon Ortiz <unonuno31@gmail.com> T… | |
H3875741 |
Margaret Mumbi | Houston | 2026-08-12 | 36d | Legal Cancel contract We offered No photos | Customer service | Paid off | Caet W | 2026-08-12 | $3,000 | $0 | $0 | $2,650 | Caet W - 08/12/2026 09:03 CB won - imgs sent, but website/zcard never sent w/o remaining balance | |
F4026775 |
Frederick Mccaskill | Orlando | 2026-08-12 | 36d | Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-08 | $4,000 | $154 | $1,696 | $1,500 | …able to maintain my job just to ensure that I have a steady income because I’ve been kind of stressing about the money portion and don’t want to feel like I’ve made a poor fanatical decision. 5. Lastly is there any wors… | |
H4026168 |
Micah Flowers | Houston | 2026-08-11 | 37d | Cancel contract Complaint form Hardship Unhappy | Text / SMS | Customer service | Paid off | Alejandro P | 2026-08-13 | $3,000 | $0 | $0 | $2,650 | …IRIES STUDIO 1 TEAM ======================================== Customer: Micah Flowers <micahflowers94@gmail.com> Subject: Cancellation of Photos To Email: micahflowers94@gmail.com Notes from reviewer: Attn Alejandro ====… |
T4026850 |
Michael Alleyne | Boston | 2026-08-11 | 37d | Cancel contract Misled Complaint form We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $4,000 | $50 | $400 | $2,000 | …e is ready and ask for me so that I can guide him through the portal. He agreed to the offers and appreciated me trying my best to help him. --------------------------------- Client Name:Michael Alleyne Model Name:Marve… | |
T4031370 |
Jessica DeMars | Boston | 2026-08-11 | 37d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Ronnie K | 2026-08-14 | $4,000 | $96 | $1,054 | $2,000 | Ronnie K - 08/11/2026 09:11 Client called wanting to cancel and get refunded. /// Forward to inquiries. |
F3996776 |
Shenijua Stephens | Orlando | 2026-08-11 | 37d | Legal Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,000 | $0 | $2,150 | $500 | Kendrick P - 08/11/2026 13:00 I emailed Inquiries Studio <inquiries@studio-1.us> 1:00?PM (0 minutes ago) to Shenijua Hello Shenijua, Thank you for reaching out. We have previously responded to your cancellation request a… |
P2631189 |
Phara Ducleron | New York | 2026-08-10 | 38d | Cancel contract Wants cut We offered | Customer service | Reduced since | Caet W | 2026-08-10 | $3,000 | $872 | $1,028 | $750 | …14 at this time. I am respectfully asking if you could please give me the remainder of the year to make this payment, allowing me some time for my situation to hopefully change and for me to become financially stable ag… | |
H4007117 |
Larissa Garcia | Houston | 2026-08-10 | 38d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-10 | $4,000 | $0 | $3,050 | $500 | Kendrick P - 08/10/2026 12:10 Client Name:Larssa Lbarra Model Name: Ashton Ibarra REF# H4007117 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 07/11/26 Date of Complaint: 08/04/26 Sales Sheet:Y ------… | |
T2938899 |
Maria Cuervo | Boston | 2026-08-10 | 38d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-12 | $3,000 | $1,605 | $870 | $200 | Alejandro P - 08/10/2026 10:42 CONTRACT ISSUE: Client Name: Maria Cuervo Model Name: Maria Cuervo REF# T2938899 Total Package Amount: $3000 Amount to date: $1,930 Date of Shoot: 01/20/2026 Date of Complaint: 08/10/2026 S… |
T3997377 |
Lorna Ishimwe | Boston | 2026-08-10 | 38d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $114 | $1,936 | $1,500 | Alejandro P - 08/10/2026 15:20 CONTRACT ISSUE: Client Name: Lorna Ishimwe Model Name: Lorna Ishimwe REF# T3997377 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 07/11/2026 Date of Complaint: 08/10/2026 S… |
H4026579 |
Amaya Biagas | Houston | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-10 | $4,000 | $48 | $527 | $3,000 | Kendrick P - 08/07/2026 14:39 Client Name:Amaya Biagas Model Name:Amaya Biagas REF#H4026579 Total Package Amount: $4000.00 Amount to date: $425 Date of Shoot: 08/01/26 Date of Complaint: 08/03/26 Sales Sheet: Y ---------… | |
C4026705 |
Ann Christina Marie | Chicago | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-04 | $4,000 | $53 | $897 | $2,000 | …e made. I request written confirmation of the full cancellation of the contract and the Affirm loan Please reply to this email to confirm receipt and the cancellation. Thank you, Ana Marin 2249049945 [ricaricazasa@gmail… | |
B2455491 |
Jiavanni Grant | New York | 2026-08-06 | 42d | Wants cut | Inbound call | Debt collection | Reduced since | Veronica H | 2026-09-08 | $1,000 | $375 | $325 | $200 | Veronica H - 08/06/2026 11:54 client called to set up monthly payments adv her that I could not go any lower than $25 she made firt payment today and set up monthly payments of $25 for the 6th of each month moving forwar… |
C2839472 |
Damien McGill | Chicago | 2026-08-06 | 42d | Cancel contract | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $500 | $400 | $6 | $0 | Alejandro P - 08/06/2026 12:40 The client called in and said he canceled this in June. I explaiend that he can not cancel until he is PIF. I explained that he has only. one more payment left. |
P2915945 |
Azima Lakhani | New York | 2026-08-06 | 42d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $4,000 | $2,311 | $240 | $1,000 | Alejandro P - 08/06/2026 14:03 CONTRACT ISSUE: Client Name: Azima Lakhani & Pranga Robinson Model Name: Anastasia Robinson REF# P2915945 Total Package Amount: $4000 Amount to date: $2,520.37 Date of Shoot: 01/04/2026 Dat… |
H4021694 |
Sarina Bustillo | Houston | 2026-08-06 | 42d | Misled Complaint form Wants cut Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-04 | $4,000 | $0 | $1,550 | $2,000 | Alejandro P - 08/06/2026 12:32 CONTRACT ISSUE: Client Name: Sarina Bustillo Model Name: Sarina Bustillo REF# H4021694 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/02/2026 Date of Complaint: 08/06/20… | |
F3994731 |
Yahaira Guzman | Orlando | 2026-08-06 | 42d | Cancel contract We offered | Customer service | Reduced since | Kendrick P | 2026-08-25 | $4,000 | $368 | $2,082 | $500 | …cing the total package price to $3,500.00. With the $1,295.83 you have already paid applied as a credit, your new remaining balance would be $2,204.17. I can also refinance the remaining balance over 18 months, lowering… | |
F4002323 |
Jenna Kimmel | Orlando | 2026-08-06 | 42d | Cancel contract Complaint form We offered No photos Unhappy | Text / SMS | Customer service | Reduced since | Ronnie K | 2026-08-06 | $4,000 | $92 | $458 | $3,000 | Ronnie K - 08/06/2026 11:21 Client texted: Good morning. Kenzie was invited to audition on August 29th. We have not received her z card yet, do you have an eta so that she may have it for this audition? 11:16 AM /// I re… |
D2516651 |
Dylan Grace | Dallas | 2026-08-05 | 43d | Cancel contract Wants cut We offered Unhappy | Customer service | Reduced since | David M | 2026-08-11 | $4,000 | $1,848 | $103 | $1,500 | David M - 08/05/2026 12:29 CALNDER: RESEND WEBSITE: D2516651 Dylan Grace Tuesday, August 4?6:15 – 6:45am Take meeting notes Start a new document to capture notes Production PIFS Created by: Studio 1 Collections Studio Pr… | |
P4023619 |
Wendy Austin | New York | 2026-08-05 | 43d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $3,000 | $0 | $1,550 | $1,000 | …l remaining balance down to 1550 and the monthly payments to 86.11. She instantly accepted, and after I had to explain to her that we are here to help, but if she doesn't make us aware of her concerns, we cannot help, a… |
F4024261 |
Laury Charles | Orlando | 2026-08-05 | 43d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-05 | $1,500 | $0 | $800 | $500 | Alejandro P - 08/05/2026 17:01 CONTRACT ISSUE: Client Name: Laury Charles Model Name: Laury Charles REF# F4024261 Total Package Amount: $1500 Amount to date: $200 Date of Shoot: 07/30/2026 Date of Complaint: 08/05/2026 S… | |
D2740371 |
Heather Kenny | Dallas | 2026-08-05 | 43d | Legal Hardship | Inbound call | Customer service | Paid off | Caet W | 2026-08-05 | $3,000 | $450 | $0 | $1,275 | Caet W - 08/05/2026 10:07 client emailed: I have had a bankruptcy discharge issued with this account on it. Please stop trying to charge my account or I will take further legal action. I do not authorize the bank account… |
M2593920 |
Maria Eugenia Rodriguez | Florida | 2026-08-04 | 44d | No photos Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $1,935 | $165 | $1,000 | Alejandro P - 08/04/2026 13:24 The client called in to let us know she lost her job, and she said that she is working so she can make a payment shortly. |
M2875741 |
Tanena Jarrett | Florida | 2026-08-04 | 44d | Cancel contract Buyer's remorse Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $0 | $2,950 | $500 | Alejandro P - 08/04/2026 16:25 Disregard the last note; it was for a different account. 08/04/2026 16:30 - [Aug 4, 2026, 4:30 PM] Natalie: Customer requested assistance, and a $500 reduction was applied to their account.… |
H2940815 |
Bright Ilochi | Houston | 2026-08-04 | 44d | Misled Complaint form Wants cut We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Nick D | 2026-09-15 | $3,000 | $160 | $1,690 | $800 | Nick D - 08/04/2026 14:56 Nick 8/4 customer wanted another reduction towards the balance . I told customer if the payments are to high i can lower to $1500 . i told customer we can reduce the balance anymore then it is i… |
T3894454 |
Melisa Mdawadde | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Maddy B | 2026-08-07 | $4,000 | $50 | $1,900 | $1,500 | …e following email which was sent out by Alejandro - his email was sent from inquiries@studio-1.us . - Thank you Maddy- MAPS Studio BOSTON / STUDIO 1 Hello Melisa, Thank you for your response. Unfortunately, I am not abl… | |
N3744351 |
Hampton Watts | Nashville | 2026-08-04 | 44d | Cancel contract Misled Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-12 | $4,000 | $664 | $1,286 | $1,000 | …04/2026 15:13 Client emailed hampton watts 1:44?PM (1 hour ago) to me Kendrick, Yes, if you could do that, I can make a 122 payment tomorrow when I get my paycheck. Hampton Watts. ------------------------------ I emaile… | |
N3848314 |
Suzanne Kent | Nashville | 2026-08-04 | 44d | Legal Scam claim Misled Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $270 | $704 | $1,501 | …nd that she was pressured into buying; she also says that the products that she was receiving weren't worth the price and that they were cheesy. She said that she strongly suggest us to reconsider zeroing out the accoun… | |
H2600872 |
Grace Kalu | Houston | 2026-08-03 | 45d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-08-03 | $4,000 | $1,640 | $60 | $1,500 | …ailing regarding the recent charge I received for the studio package I bought a while back. I was paying it off monthly and the month of June was the last month of my payment, because after that month the entire amount … | |
M2943694 |
Meg Hannigan | Florida | 2026-08-03 | 45d | Cancel contract Wants cut Refund No photos | Customer service | Reduced since | Caet W | 2026-08-11 | $7,000 | $0 | $2,400 | $3,500 | Caet W - 08/03/2026 08:19 fwd'd client email to Alejandro: Can you help with this? I'm confused as to why this client thinks we're giving her a refund, per the notes and your last email to her she owes us. | |
M3883727 |
Shelia Hooker | Florida | 2026-08-03 | 45d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-03 | $4,000 | $878 | $1,322 | $1,000 | Alejandro P - 08/03/2026 17:05 CONTRACT ISSUE: Client Name: Shelia Hooker Model Name: Shedean Dona REF# M3883727 Total Package Amount: $4,000 Amount to date: $1,600.01 Date of Shoot: 05/14/2026 Date of Complaint: 08/03/2… |
F4007893 |
Kasey Gutierrez | Orlando | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $53 | $897 | $1,500 | Alejandro P - 08/03/2026 16:41 CONTRACT ISSUE: Client Name: Jadeline Bravo Collado Model Name: Kasey Gutierez REF# F4007893 Total Package Amount: $4,000 Amount to date: $1,550 Date of Shoot: 07/20/2026 Date of Complaint:… |
F4023000 |
Hamilton Spieth | Orlando | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Call recording | Customer service | Reduced since | Steph A | 2026-09-07 | $2,000 | $0 | $1,150 | $500 | … message Info New voicemail message Time: Monday, August 3 2026 9:44 AM From: WIRELESS CALLER (517) 877-2400 Duration: 10 seconds Voicemail box: 329 Transcript: Hi, this is Hamilton spleeth, please contact me back at fi… |
P2605459 |
Doria Marchena | New York | 2026-07-31 | 48d | Buyer's remorse Wants cut Hardship | Debt collection | Reduced since | Charles C | 2026-09-02 | $4,000 | $1,075 | $1,125 | $1,000 | …g a written agreement confirming of the payment schedule and confirmation that, upon receipt of the final payment the account will be considered full and fully settled. Additionally, I respectfully request that the port… | |
T4024858 |
Daniel Champagne | Boston | 2026-07-31 | 48d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-31 | $4,000 | $-850 | $0 | $4,000 | Alejandro P - 07/31/2026 10:38 CONTRACT ISSUE: Client Name: Daniel Champagne Model Name: Evan Champagne REF# T4024858 Total Package Amount: $4000 Amount to date: $850 Date of Shoot: 07/30/2026 Date of Complaint: 07/31/20… |
B2259645 |
Edith Richiez | New York | 2026-07-30 | 49d | No photos Hardship | Inbound call | Customer service | Reduced since | Emily L | 2026-08-04 | $4,000 | $2,700 | $5 | $250 | Emily L - 07/30/2026 10:17 $250 reduction offered $297.02 reduction ( add to excel) She paid off account today But Has done nothing with the career yet as mom has been sick in the hospital -Will ask Ronnie to send call/ … |
P4027629 |
Cliton Fernandes | New York | 2026-07-30 | 49d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Steph A | 2026-08-18 | $4,000 | $-550 | $0 | $3,500 | Steph A - 07/30/2026 09:49 CLIENT WANts to cancel/ tranf to alejandro | |
H3759817 |
Pratistha Devkota | Houston | 2026-07-30 | 49d | Chargeback Wants cut Unhappy | Customer service | Paid off | Caet W | 2026-08-03 | $3,000 | $1,950 | $0 | $700 | …ing returned to your account. Your reason for the dispute is listed as "Goods/services canceled". We show no record of you contacting our studio regarding any interest in canceling your order. The last communication we … | |
H3990446 |
Kathy Nolasco | Houston | 2026-07-30 | 49d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-30 | $4,000 | $296 | $3,254 | $1,000 | …e has been in communication with Mana, who has been assisting her with her questions and next steps. I explained that if we are not made aware of any issues, we are unable to provide additional support, as we do not con… |
T3996574 |
Paige Zukowski | Boston | 2026-07-30 | 49d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-05 | $4,000 | $313 | $1,137 | $1,500 | Alejandro P - 07/30/2026 15:48 CONTRACT ISSUE: Client Name: Paige Zukowski Model Name: Paige Zukowski REF# T3996574 Total Package Amount: $4000 Amount to date: $1,296 Date of Shoot: 06/26/2026 Date of Complaint: 0730/202… |
C2936143 |
Erica Rogers- mom | Chicago | 2026-07-30 | 49d | Cancel contract Buyer's remorse Complaint form We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Charles C | 2026-08-26 | $4,000 | $837 | $1,513 | $1,000 | Charles C - 07/30/2026 14:55 Client called wanting to speak with a live person regarding her request to cancel, I told her that the rep who is assisting her is currently unavailable but I can past on a request for a call… |
F4022399 |
Leonardo Diaz | Orlando | 2026-07-30 | 49d | Cancel contract Complaint form Refund Unhappy | Inbound call | Customer service | Reduced since | Audra T | 2026-07-30 | $4,000 | $86 | $1,464 | $2,000 | … did not sign the wrong one because we only have one. He said he thought he was just buying 6 images. I informed him that he did not discuss just buying images or else I would have had him pick out 6 that day and sent t… |
P3988798 |
Alyssa De Jesus | New York | 2026-07-29 | 50d | Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-14 | $4,000 | $254 | $2,796 | $500 | Alejandro P - 07/29/2026 15:35 CONTRACT ISSUE: Client Name: Alyssa De Jesus Model Name: Dominic De Melo REF# P3988798 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 06/11/2026 Date of Complaint: 07/20/20… | |
D4004821 |
Karley Wajda | Dallas | 2026-07-29 | 50d | Cancel contract Misled Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $4,000 | $69 | $1,181 | $2,000 | Kendrick P - 07/29/2026 11:29 Client Name:Karley Wajda Model Name:Karley Wajda REF#D4004821 Total Package Amount: $4000.00 Amount to date: $750 Date of Shoot:07/07/26 Date of Complaint: 07/24/26 Sales Sheet: Y ----------… | |
H4006601 |
Xavier Harris | Houston | 2026-07-29 | 50d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Caet W | 2026-08-17 | $3,500 | $0 | $2,600 | $500 | Caet W - 07/29/2026 08:48 client emailed: Goodmorning I don’t know if I’m taking to right person but I have actually been trying to cancel the whole things if possible . I’ve been involved in a series of unfortunate even… | |
T4008269 |
Stefania Krause'Love | Boston | 2026-07-29 | 50d | Misled Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-27 | $4,000 | $0 | $1,550 | $2,000 | …and other children to agencies looking for kids for commercials, and once the company saw the pictures they would show interest in picturing some of those kids... that then we would receive a proposal for picture shotts… | |
P2941113 |
Vicky Vardouniotis | New York | 2026-07-28 | 51d | Legal Complaint form We offered No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-07-28 | $1,500 | $110 | $6 | $1,215 | Alejandro P - 07/28/2026 09:30 Nidia, from the BBB, called to speak to Maddy becuase she has not gotten a response to the client's complaint, so I gave info to Maddy so she can follow up. |
T3991689 |
Misa Freitas | Boston | 2026-07-28 | 51d | Scam claim Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-11 | $4,000 | $442 | $1,608 | $1,500 | …new i can not afford these unrealistic prices with my person struggles in life. she was rude about me wanting to go to a reasonable price and wanted me to do the highest payment that she knew i could not do. I wasn’t gi… | |
T4006479 |
Neena Howard | Boston | 2026-07-28 | 51d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Paid off | Kendrick P | 2026-07-28 | $4,000 | $0 | $0 | $3,550 | Kendrick P - 07/28/2026 10:50 Client Name:Neena Howard Model Name: Mazulio Warren REF# T4006479 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 07/24/26 Date of Complaint: 07/27/26 Sales Sheet: Y -----… | |
N4008031 |
Rachel Lankford Josh Lankford | Nashville | 2026-07-28 | 51d | Legal Cancel contract Complaint form We offered Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-25 | $4,000 | $350 | $1,750 | $1,500 | …i think about it and our question was immediately redirected. We request immediate cancellation of the agreement, cessation of all billing or collection activity, and written confirmation that no further action will be … | |
P3849626 |
Yetunde Disu | New York | 2026-07-27 | 52d | Cancel contract Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Charles C | 2026-07-27 | $4,000 | $254 | $1,796 | $1,000 | Charles C - 07/27/2026 14:56 Called client in regards to the past dues, client said she can not afford these payments even after inquiries gave her a discount and lowered the recurring client did not want to try to work … |
H3991656 |
Fernando Lopez | Houston | 2026-07-27 | 52d | Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-27 | $4,000 | $269 | $1,181 | $500 | …able. If you have any additional questions or concerns, please feel free to reach out. I’ll be happy to assist. Kind Regards, Kendrick ---------------------------------- Client Name:Fernando E. Lopez Model Name: Fernand… | |
H4001966 |
Zan Mehta | Houston | 2026-07-27 | 52d | Cancel contract Complaint form Wants cut Hardship Unhappy | Customer service | Paid off | Kendrick P | 2026-08-07 | $3,000 | $0 | $0 | $2,650 | Kendrick P - 07/27/2026 17:32 Client emailed Zan Sun, Jul 26, 10:15?PM (19 hours ago) to me Hi Kendrick, Thank you. Here are the six images I have selected: 8, 11, 18, 28, 29, and 31. Thank you for canceling the package.… | |
H4022084 |
Denise Adams | Houston | 2026-07-27 | 52d | Cancel contract Complaint form We offered Unhappy | Customer service | Reduced since | Caet W | 2026-07-27 | $4,000 | $31 | $519 | $3,000 | Caet W - 07/27/2026 08:07 client emailed: This email is a follow-up to my previous cancellation request regarding Contract H4022084. As discussed, I visited the office today and was advised to contact corporate regarding… | |
H2728251 |
Erin Orrison | Houston | 2026-07-27 | 52d | Cancel contract Wants cut No photos Unhappy | Customer service | Paid off | Caet W | 2026-07-30 | $3,000 | $350 | $0 | $1,400 | …n’t explain my issues with the pictures before hand, and I apologize again, but either way I still wasn’t happy with the outcome of the services provided, both then and now. I’m not trying to be a hassle, but would you … | |
M3989648 |
Rodelyne Exume | Florida | 2026-07-24 | 55d | Cancel contract Complaint form Wants cut Unhappy | Outbound call | Customer service | Reduced since | Roberto M | 2026-07-24 | $4,000 | $0 | $1,400 | $2,000 | Roberto M - 07/24/2026 11:56 Spoke to her on for outreach, let her know who to get her daughter into the industry and on the email I am sending her. Payments seemed okay but did want to lower them. Said she spoke with so… |
P3992735 |
Mouhamedo Fall | New York | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form No photos Unhappy | Customer service | Reduced since | Ronnie K | 2026-07-24 | $4,000 | $0 | $2,550 | $1,000 | Ronnie K - 07/24/2026 11:39 Client called asking to do a reshoot. I asked why since he just had his photo shoot a month ago. He told me that a friend of his said he needs to have a black shirt on for his profile pics. I … | |
D4001397 |
Stacy Kalkwarf | Dallas | 2026-07-24 | 55d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $3,500 | $0 | $2,000 | $1,000 | … P - 07/24/2026 13:51 CONTRACT ISSUE: Client Name: Kelly Kalkwarf Stacy Model Name: Kashton Kalkwarf REF# D4001397 Total Package Amount: $3500 Amount to date: $500 Date of Shoot: 07/11/2026 Date of Complaint: 07/24/2026… |
N3884950 |
Pilar Howard | Nashville | 2026-07-24 | 55d | Cancel contract We offered Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-24 | $1,500 | $44 | $756 | $500 | … explained that it is important to actively use the materials and resources provided in order to begin seeing results in the modeling industry. I also explained that the reduction Kendrick previously offered was a very … |
F3995997 |
Randell Fencher | Orlando | 2026-07-24 | 55d | Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $246 | $1,704 | $1,000 | Alejandro P - 07/24/2026 15:30 CONTRACT ISSUE: Client Name: Randell Fencher Model Name: Randell Fencher REF# F3995997 Total Package Amount: $4,000 Amount to date: $1,295.83 Date of Shoot:06/23/2026 Date of Complaint: 07/… |
P3882179 |
Aaliyah Acevevl | New York | 2026-07-23 | 56d | Cancel contract Buyer's remorse Wants cut We offered Refund Unhappy | Customer service | Reduced since | Caet W | 2026-07-23 | $4,000 | $0 | $3,050 | $500 | …ur order placement. By that time, your images had already been released and production on your remaining materials had already begun. You were provided a discount offer along with the option to refinance your monthly pa… | |
F3747269 |
Tatiana Okonkwo | Orlando | 2026-07-23 | 56d | Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-23 | $4,500 | $1,498 | $1,452 | $1,000 | …u confirmed that you wanted to move forward with the offer provided and requested that I apply the adjustment to your account, which was completed as outlined in my previous email. That being said, I am still willing to… | |
P0861493 |
Samantha Ramirez | New York | 2026-07-22 | 57d | Complaint form Wants cut We offered No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-07-22 | $4,000 | $1,700 | $850 | $1,000 | … client called requesting information regarding what would happen once she completes payment with the collection agency. I explained that once we receive confirmation from the collection agency that the account has been… | |
H4000295 |
Tamiah Smith | Houston | 2026-07-22 | 57d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-10 | $3,000 | $0 | $1,650 | $1,000 | Alejandro P - 07/22/2026 12:13 CONTRACT ISSUE: Client Name: Tamiah Smith Model Name: Tamiah Smith REF# H4000295 Total Package Amount: $3,000 Amount to date: $350 Date of Shoot: 06/30/2026 Date of Complaint: 07/22/2026 Sa… |
F4023618 |
krystal Colon | Orlando | 2026-07-22 | 57d | Complaint form Unhappy | Not stated | Customer service | Reduced since | Kendrick P | 2026-08-27 | $800 | $35 | $385 | $250 | …to go. She didn't get to finish her outreach call, and she asked to be called back around 2:40. Mana is on break at this time, so she will be called later. ----------------------- Client Name:krystal Colon Model Name: C… |
M3999643 |
Jonanna White | Florida | 2026-07-21 | 58d | Cancel contract Buyer's remorse Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-28 | $4,000 | $542 | $2,008 | $1,000 | Kendrick P - 07/21/2026 12:06 Client Name:Jonanna White Model Name: Alyssa White REF# M3999643 Total Package Amount: $4000.00 Amount to date: $745.83 Date of Shoot:06/27/26 Date of Complaint: 07/06/26 Sales Sheet: Y ----… | |
P3757731 |
Chantal Diaz | New York | 2026-07-21 | 58d | Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Caet W | 2026-09-10 | $4,000 | $200 | $200 | $3,150 | Caet W - 07/21/2026 08:38 client emailed: Dear Maps A New York Debt Management Team, I am writing to request an extension on the deadline to settle my outstanding debt. I am committed to paying the full balance and will … | |
P3847557 |
Selin Ozderici | New York | 2026-07-21 | 58d | Legal Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-09-09 | $4,000 | $1,313 | $1,338 | $500 | …ts and services included in your package have already been provided in accordance with the signed agreement. If no action is taken on the account and it remains unresolved, it may be referred to our third-party collecti… | |
P3993347 |
Noa Ibghi | New York | 2026-07-21 | 58d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-06 | $4,000 | $171 | $1,880 | $1,500 | …ted States earlier than originally planned. As a result, I will be returning to Europe, where your services are not available. I understand that the contract does not specifically include a cancellation clause. However,… | |
D3988120 |
Ireti Obafemi | Dallas | 2026-07-21 | 58d | Complaint form Wants cut Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-28 | $2,500 | $367 | $833 | $1,000 | Kendrick P - 07/21/2026 12:24 Client Name:Ireti Obafemi Model Name: Adeogo Obafemi REF# D3988120 Total Package Amount: $2500.00 Amount to date: $483.33 Date of Shoot: 06/13/26 Date of Complaint: 07/14/26 Sales Sheet: N/A… | |
H4006241 |
Elise Baldwin | Houston | 2026-07-21 | 58d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-21 | $4,000 | $179 | $896 | $2,500 | Alejandro P - 07/21/2026 17:19 CONTRACT ISSUE: Client Name: Elise Baldwin Model Name: Elise Baldwin REF# H4006241 Total Package Amount: $4,000 Amount to date: $425 Date of Shoot: 07/10/2026 Date of Complaint: 07/21/2026 … |
T3873327 |
Christina Joiner | Boston | 2026-07-21 | 58d | Cancel contract We offered No photos | Customer service | Reduced since | Alejandro P | 2026-07-28 | $3,000 | $474 | $1,676 | $500 | Alejandro P - 07/21/2026 09:46 The client Manager called in and requested to cancel the website/payment. I explained that this is not possible since the company has already incurred the cost associated with her order. Sh… | |
F3858846 |
Aliyah Rivera | Orlando | 2026-07-21 | 58d | Cancel contract Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-07 | $4,000 | $846 | $1,604 | $500 | … account more manageable. If you have any further questions or concerns, please feel free to reach out. I’ll be happy to assist. Kind Regards, Kendrick -------------------------- Client Name:Aliyah Rivera Model Name:Ali… | |
F3993304 |
Deseray | Orlando | 2026-07-21 | 58d | Cancel contract Complaint form Unhappy | Not stated | Customer service | Reduced since | Alejandro P | 2026-08-21 | $4,000 | $108 | $1,842 | $1,000 | … 11:17 CONTRACT ISSUE: Client Name: Deseray Model Name: Yadiel Lopez REF# F3993304 Total Package Amount: $4,000 Amount to date: $1,050 Date of Shoot: 06/15/2026 Date of Complaint: 07/21/2026 Sales Sheet: NA ////////////… |
T3751546 |
Catherine Kappel | Boston | 2026-07-20 | 59d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-07-22 | $2,500 | $490 | $1,210 | $500 | …show our Management Team extended an alleviation offer in April via email, but we do not show a reply to this. We've provided below an excerpt off the offer: I understand your situation; however, as mentioned previously… | |
T1682291 |
Jocelina Mendes | Boston | 2026-07-17 | 62d | Misled No photos | Customer service | Reduced since | Caet W | 2026-07-17 | $4,000 | $630 | $1,520 | $1,000 | … images—they were from the New York studio, not my Boston photoshoot. After receiving those incorrect images, I immediately contacted the Boston studio by text message, as texting was the communication method I had with… | |
D3745859 |
Brandy Taylor | Dallas | 2026-07-17 | 62d | Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-07-21 | $4,000 | $872 | $1,528 | $1,000 | Tyesha H - 07/17/2026 13:49 Client Name: Brandi Taylor Model Name: Brandi Taylor REF# D3745859 Total Package Amount: $4,000 Amount to date: $1,166.66 Date of Shoot: 03/08/2026 Date of Complaint: 07/17/2026 Sales Sheet: N… | |
H3871074 |
Thania Veslasquez | Houston | 2026-07-17 | 62d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-17 | $4,000 | $296 | $2,254 | $1,000 | Alejandro P - 07/17/2026 12:37 CONTRACT ISSUE: Client Name: Lesly Ramos Model Name: Thania Veslasquez REF# H3871074 Total Package Amount: $4000 Amount to date: $746 Date of Shoot: 04/25/2026 Date of Complaint: 07/17/2026… |
F3989841 |
Ernestine Punter / Daryl Nicholas | Orlando | 2026-07-17 | 62d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-06 | $4,000 | $0 | $2,150 | $1,300 | … a explianation of the service that she is getting. I told her that I would send it via email.: ////////// I emailed: Inquiries Studio 3:13?PM (4 minutes ago) to Ernestine Hello Ernestine, It was a pleasure speaking wit… |
M2809362 |
Thomas Meyer | Florida | 2026-07-16 | 63d | Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Charles C | 2026-08-20 | $3,000 | $525 | $425 | $1,000 | Charles C - 07/16/2026 16:33 Called client in regards to the past dues, client was saying that she has cancer now and is not working and that she tried calling us multiple times but we never picked up, which I felt was i… |
P2858661 |
Wanas | New York | 2026-07-16 | 63d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-07-16 | $2,800 | $829 | $521 | $800 | Tyesha H - 07/16/2026 15:19 Call was transferred to me for further assistance Client expressed that they would like to cancel the remaining balance He states that his son has not utilized the products and he just wants t… |
D3850032 |
Jeremie Gonzalez | Dallas | 2026-07-16 | 63d | Cancel contract | Inbound call | Customer service | Reduced since | Tyesha H | 2026-07-16 | $4,000 | $108 | $1,842 | $500 | Tyesha H - 07/16/2026 14:00 Client called in stating that she would like to cancel I explained that we wouldn't be able to cancel as we have provided all products and we had previously given her a $500 discount She was v… |
D4000633 |
Kayla Conway | Dallas | 2026-07-16 | 63d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-03 | $1,500 | $80 | $720 | $500 | …, Thank you for your email. Please note that when you enrolled with Studio1, you entered into a legally binding finance agreement that includes specific terms and conditions regarding cancellations. We understand that c… | |
H4003233 |
Jordan Perrott | Houston | 2026-07-16 | 63d | Complaint form Wants cut We offered No photos Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-18 | $4,000 | $342 | $1,708 | $1,500 | …ciate you considering my concerns and putting the revised offer together. After taking some time to think it over, I would like to accept the revised package at the total price of $2,500, with the $450 already paid appl… |
F3884822 |
Jolieanna Perez | Orlando | 2026-07-16 | 63d | Cancel contract Wants cut | Inbound call | Customer service | Reduced since | Tyesha H | 2026-07-17 | $4,000 | $169 | $2,881 | $500 | Tyesha H - 07/16/2026 10:33 Client called in stating that she can no longer make any payments moving forward I explained that we had already given her a $500 discount and that we wouldn't be able to cancel, as it is non-… |
F3995914 |
Victor Afanador | Orlando | 2026-07-16 | 63d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $4,000 | $75 | $375 | $1,500 | Alejandro P - 07/16/2026 16:23 CONTRACT ISSUE: Client Name: Victor Afanador Model Name: Victor Afanador REF# F3995914 Total Package Amount: $4000 Amount to date: $2050 Date of Shoot: 06/22/2026 Date of Complaint: 07/16/2… |
C2853372 |
Charmaine Reid | Chicago | 2026-07-15 | 64d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-15 | $2,500 | $1,458 | $292 | $500 | …ed to refinance this amount for the remaining 6 months sh has to lower her monthly payments to 72.91. She accepted and agreed this would be helpful to her. -------------------- Client Name:Charmaine Reid Model Name:Char… |
D4003765 |
Cedric Craine | Dallas | 2026-07-15 | 64d | Cancel contract Complaint form We offered Unhappy | Not stated | Customer service | Reduced since | Kendrick P | 2026-07-15 | $4,000 | $175 | $875 | $2,500 | Kendrick P - 07/15/2026 14:57 Client was forwarded from outreach. He says he no longer wants to move forward and that it was in the moment, and he no longer wants to move forward with anything. I told him we cannot cance… |
H3994064 |
Shelise Dove | Houston | 2026-07-15 | 64d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-15 | $4,000 | $426 | $524 | $2,000 | …s able to assist you today. If you have any further questions or concerns, please don't hesitate to reach out. I'll be happy to assist you. Kind Regards, Kendrick ---------------- Client Name:Shelise Dove Model Name: Gr… |
N4006208 |
Sharonda Waters Nicole | Nashville | 2026-07-15 | 64d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-19 | $4,000 | $339 | $2,711 | $500 | …e: Rhythm Waters-Howse Model Name: Rhythm Waters-Howse REF# N4006208 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 07/10/2026 Date of Complaint: 07/15/2026 Sales Sheet: Y -------------------- Client e… | |
F3891769 |
Susana Gonzalez | Orlando | 2026-07-15 | 64d | Scam claim Cancel contract Misled Complaint form No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-15 | $4,000 | $150 | $1,200 | $2,000 | Kendrick P - 07/15/2026 10:41 Client called to discuss a cancellation request. She is saying that she wants to cancel because she was not delivered the Z card on time; however, we had a discussion over the phone, and I a… |
F3952083 |
Myles Weathers | Orlando | 2026-07-15 | 64d | Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-16 | $3,500 | $354 | $1,696 | $1,000 | Alejandro P - 07/15/2026 11:08 CONTRACT ISSUE: Client Name: Myles Weathers Model Name: Myles Weathers REF# F3952083 Total Package Amount: $3,500 Amount to date: $450 Date of Shoot: 06/20/2026 Date of Complaint: 07/15/202… | |
P4000378 |
Natasha Singh | New York | 2026-07-14 | 65d | Complaint form No photos Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-29 | $2,050 | $0 | $0 | $1,600 | … please feel free to give us a call when you are available, and we will be happy to help. I’m glad I was able to assist you today. Kind Regards, Kendrick ----------------------- Client Name:Natasha Singh Model Name:Ravi… |
T3891442 |
Yesenia Montero | Boston | 2026-07-14 | 65d | Misled Hardship | Outbound call | Debt collection | Reduced since | Alejandro P | 2026-08-14 | $4,000 | $0 | $2,150 | $1,000 | Alejandro P - 07/14/2026 10:01 The client was transferred to me, and she said that she was promised that her son could get a job within a month. I explained that we cannot guarantee this. She also said that the price tha… |
N3993705 |
Valerie Wilson | Nashville | 2026-07-14 | 65d | Misled Complaint form Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-19 | $2,500 | $131 | $1,444 | $500 | Kendrick P - 07/14/2026 11:04 Client Name:Valerie Wilson Model Name:Valerie Wilson REF#N3993705 Total Package Amount: $2500.00 Amount to date: $425 Date of Shoot: 07/12/26 Date of Complaint: 07/13/26 Sales Sheet: Y -----… |
H2822150 |
Krystal Castacio | Houston | 2026-07-13 | 66d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-07-30 | $3,000 | $133 | $267 | $1,800 | …he electronic signature associated with the alleged loan agreement on the above-referenced account. Ms. Castacio is exercising her consumer rights under the federal Electronic Signatures in Global and National Commerce … | |
M3996176 |
Maybel | Florida | 2026-07-13 | 66d | Buyer's remorse Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-24 | $2,000 | $339 | $911 | $500 | …u for your email. I have reviewed your account, and you are correct. A charge of $200 was processed on the same day I applied the adjustment to your account. Unfortunately, the payment was processed before the adjustmen… | |
D4004376 |
Ana Buckley | Dallas | 2026-07-13 | 66d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Caet W | 2026-07-13 | $4,000 | $-562 | $0 | $4,000 | …emoved; No additional charges will be attempted; and No balance will be submitted for collection or credit reporting. If this matter is not promptly resolved, I will provide this written revocation and supporting docume… | |
D4007415 |
Gertrude Macakiage | Dallas | 2026-07-13 | 66d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-13 | $4,000 | $0 | $0 | $2,950 | Kendrick P - 07/13/2026 13:34 Client called requesting to cancel because her husband is divorcing her and she doesn't think she can afford to move forward with the package. She was offered a reduction to the amount she h… |
T3997478 |
Alejandra Huertas | Boston | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Paid off | Maddy B | 2026-08-07 | $4,000 | $-850 | $0 | $4,000 | Maddy B - 07/13/2026 11:30 Consumer Complaint with Mass Atty Gen Office in Vault - my response is in vault as well. client had not downloaded materials - refunded fully - removed portal (Manny advised + imgs removed) + f… | |
F3760742 |
Otilia del Valle Omaña | Orlando | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Outbound call | Customer service | Paid off | Alejandro P | 2026-08-03 | $3,500 | $-650 | $0 | $3,100 | Alejandro P - 07/13/2026 11:45 The client called in and wanted to to booked her reshoot she wanted to have a full reshoot but I told her that this is not possible since she was reduce to 10 images. I explained that once … |
H4004932 |
Ivan Montoya | Houston | 2026-07-10 | 69d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-14 | $4,000 | $0 | $0 | $3,575 | Tyesha H - 07/10/2026 11:22 Client Name: H4004932 Model Name: H4004932 REF# H4004932 Total Package Amount: $4,000 Amount to date: $425 Date of Shoot: 07/09/2026 Date of Complaint: 07/10/2026 Sales Sheet: Y --------------… |
P3891624 |
Trezia Danso | New York | 2026-07-09 | 70d | Cancel contract Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-14 | $4,000 | $400 | $1,200 | $2,000 | Alejandro P - 07/09/2026 09:53 The client left a VM : Fwd: Voicemail from MANSON,EDITH at (516) 604-8576 on Jul 8 2026 1:28 PM MAPS Studio 1 Collections Attachments Jul 8, 2026, 2:37?PM (19 hours ago) to MAPS Client ( P3… |
N3993727 |
Mackenzie Eden | Nashville | 2026-07-09 | 70d | Cancel contract Complaint form Wants cut Unhappy | Customer service | Reduced since | Kendrick P | 2026-09-16 | $3,500 | $233 | $1,867 | $1,000 | … is a specific date that works better for you, please reply with your preferred date, and I will be happy to update it accordingly. Kind Regards, Kendrick -------------------- Client Name:MacKenzie Eden Model Name: MacK… | |
P2908342 |
Skylar Larkyn | New York | 2026-07-08 | 71d | Legal Chargeback Buyer's remorse Complaint form We offered Refund No photos Unhappy | Customer service | Paid off | Tyesha H | 2026-07-13 | $2,500 | $238 | $0 | $1,188 | Tyesha H - 07/08/2026 11:33 Call was transferred to me- Client expressed her frustration about the images and the fact that she has been trying to resolve this for months She states that the hair and makeup artist were g… | |
M3865499 |
Shantel Drayton | Florida | 2026-07-08 | 71d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-08 | $4,000 | $739 | $711 | $500 | …n as well as an 18-month refinance to bring her payment down to 44.44. She agreed and thanked me for my help and said I should get a raise! -------------------------------- Client Name:Shantel Drayton Model Name:Marquet… |
H3991592 |
Nathan Krc | Houston | 2026-07-08 | 71d | Complaint form We offered Hardship Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-27 | $2,000 | $0 | $750 | $1,000 | Kendrick P - 07/08/2026 14:19 Client Name:Nathan Krc Model Name:Nathan Krc REF# H3991592 Total Package Amount: $2000.00 Amount to date: $250 Date of Shoot: 06/22/26 Date of Complaint: 07/08/26 Sales Sheet: Y ------------… |
T2505772 |
Corey David Birenbaum | Boston | 2026-07-07 | 72d | Cancel contract Misled Buyer's remorse Complaint form Wants cut Unhappy | Customer service | Reduced since | Caet W | 2026-09-15 | $3,000 | $1,167 | $208 | $1,125 | …ipt of your items - NOT to cite any of these concerns - but simply to inquire about when they would be received. Why not mention then and there what you claim you now felt during the consultation to halt production beca… | |
C2875687 |
Sebastian Caniglia | Chicago | 2026-07-07 | 72d | Buyer's remorse | Not stated | Outreach | Paid off | Emily L | 2026-07-07 | $1,500 | $750 | $0 | $300 | Emily L - 07/07/2026 13:40 said hes no longer interested in modeling-- knows he cant cancel but can we negotiate a discount and pay off? I told him I'd reduce it by $250 leaving $275 if he can pay it off -Await reply |
H3885501 |
Melanie Clark | Houston | 2026-07-07 | 72d | Cancel contract Misled Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-18 | $3,000 | $156 | $544 | $2,000 | Kendrick P - 07/07/2026 10:26 Client Name:Melanie Clark Model Name: Shyne Dorosan REF#H3885501 Total Package Amount: $3000.00 Amount to date: $300 Date of Shoot:05/22/26 Date of Complaint: 07/06/26 Sales Sheet: N/A -----… |
H3903739 |
Denia Ortega | Houston | 2026-07-07 | 72d | Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-07-23 | $4,000 | $131 | $2,219 | $1,200 | …s in Spanish Si me gustaría 1 para obtener la página wed pero no veo ninguna página wed me puede explicar por que me dicen que está en el portafolio pero no veo nada Enviado desde mi iPhone ////////////// I called the c… | |
C2912651 |
Rosa Lopez | Chicago | 2026-07-07 | 72d | Refund Hardship | Inbound call | Customer service | Paid off | Maddy B | 2026-07-07 | $4,000 | $3,084 | $0 | $316 | Maddy B - 07/07/2026 09:44 note: the payment for June did go through and then client called for adjustment actual adjustment applied was 316 - however if she calls and requests the June payment refunded we will and then … |
F3888872 |
Duanda Clark | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-30 | $4,000 | $217 | $1,733 | $1,000 | …o 11:36?AM (0 minutes ago) to Duanda Hello Duanda, Thank you for your email. I have reviewed your account with my management team, and at this time, this is the best reduction option we are able to offer. Your images an… | |
F3889758 |
Cynthia Cain | Orlando | 2026-07-07 | 72d | Complaint form Wants cut We offered Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-09-14 | $4,000 | $117 | $933 | $2,500 | Alejandro P - 07/07/2026 17:01 CONTRACT ISSUE: Client Name: Cynthia Cain Model Name: Cynthia Cain REF# F3889758 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/03/2026 Date of Complaint: 07/07/2026 Sa… |
F3891963 |
Michelle Weinhart | Orlando | 2026-07-07 | 72d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-07 | $2,000 | $208 | $1,042 | $500 | …al with it for , I guess I shouldn’t have done the photo shoot in the first place if I knew it was going to this expensive or a problem. Sorry, Thanks Michelle Weinhart ----------------------- Finance + Recurring + Sale… | |
F3990238 |
LatriciaDyess | Orlando | 2026-07-07 | 72d | Cancel contract Misled Complaint form Wants cut Unhappy | Call recording | Customer service | Reduced since | Kendrick P | 2026-07-07 | $4,000 | $400 | $400 | $2,500 | … able to assist you. If you have any additional questions or concerns, please feel free to reach out, and I will be happy to help. Kind Regards, Kendrick ----------------------- Client Name: LatriciaDyess Model Name:Bre… |
P2447144 |
Jalicea Perez | New York | 2026-07-06 | 73d | Legal Cancel contract Misled Refund Unhappy | Inbound call | Customer service | Reduced since | Caet W | 2026-08-18 | $4,000 | $587 | $1,563 | $1,000 | Caet W - 07/06/2026 10:01 client emailed: Okay so all the money I spent towards the website & the pictures & everything I took along with my z card is gone & was all for no reason? Because if that’s the case I need my mo… |
D2520935 |
Jeffery Seward | Dallas | 2026-07-06 | 73d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Inbound call | Customer service | Reduced since | Caet W | 2026-07-06 | $3,000 | $490 | $210 | $1,800 | Caet W - 07/06/2026 08:12 client emailed: Please cancel this account and refund all payments and fees incurred since my enlistment in the Armed Forces February 9, 2026. Active duty servicemembers are guaranteed certain r… |
D3887234 |
Shena Hernandez | Dallas | 2026-07-06 | 73d | Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-07-06 | $4,000 | $728 | $2,322 | $500 | Alejandro P - 07/06/2026 11:40 CONTRACT ISSUE: Client Name: Shena Hernandez Model Name: Shena Hernandez REF# D3887234 Total Package Amount: $4000 Amount to date: $1,041.66 Date of Shoot: 05/20/2026 Date of Complaint: 07/… |
H3990941 |
Victoria Isabella | Houston | 2026-07-06 | 73d | Cancel contract Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-04 | $1,500 | $176 | $624 | $500 | …iled: Victoria Fonseca Attachments Jul 2, 2026, 7:33?PM (4 days ago) to me I did send it. ------------------- Victoria Fonseca Jul 2, 2026, 7:35?PM (4 days ago) to me I did accept the payment, me asking about paying it … | |
T3998552 |
Kossi Tsomana | Boston | 2026-07-06 | 73d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-07-09 | $3,000 | $0 | $0 | $2,650 | …/////////////// The client emailed: Request Email AI Processed MAPS Enok Tsomana <htsomana@gmail.com> 7:54?AM (1 hour ago) to inquiries@mapsstudio.nyc Hello, I am writing regarding the agreement on July 5, 2026. After l… | |
F3859984 |
Emanuel Spence | Orlando | 2026-07-06 | 73d | Refund | Inbound call | Customer service | Paid off | Charles C | 2026-08-05 | $400 | $200 | $0 | $50 | Charles C - 07/06/2026 11:03 Client called to inform us that he was charged for July 4th when he already made a payment of $100.00 on July 1st. processed refund for the $50.00 + emailed receipt. |
N2427825 |
Nathalie Rios | Nashville | 2026-07-02 | 77d | Legal Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Social / DM | Customer service | Reduced since | Caet W | 2026-07-08 | $3,000 | $926 | $624 | $1,000 | … to make payments. This has not been due to a lack of responsibility, but rather because I have experienced a series of severe financial hardships over the past two years. I am a single mother and have been working thro… |
P3887114 |
Melody Viera | New York | 2026-07-02 | 77d | Wants cut We offered Hardship | Inbound call | Debt collection | Reduced since | Veronica H | 2026-08-19 | $4,000 | $0 | $3,050 | $500 | Veronica H - 07/02/2026 11:35 client called to have payment reduce payment gave her inquiries email 07/02/2026 11:57 - [Jul 2, 2026, 11:57 AM] Natalie: Customer requested flexible payment options; we agreed to review and… |
D3992067 |
Caleb Greene | Dallas | 2026-07-02 | 77d | Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-09 | $2,000 | $83 | $667 | $1,000 | …ing balance has been refinanced over 18 months, resulting in monthly payments of approximately $41.66 I’m glad I was able to assist you. Kind Regards, Kendrick -------------------- Client Name:Caleb Greene Model Name:Ca… |
D2461738 |
Martha Alicia Rivas | Dallas | 2026-07-01 | 78d | Legal Scam claim Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Caet W | 2026-07-01 | $3,500 | $250 | $810 | $2,000 | Caet W - 07/01/2026 08:41 client emailed: do as you please, I will also be addressing this with my lawyer, and will also stop speak with sales lady if not willing to negotiate will also sue her I have every document as w… |
D2795259 |
Kashanti Powell | Dallas | 2026-07-01 | 78d | Cancel contract Misled Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-07-01 | $3,500 | $600 | $1,850 | $500 | Caet W - 07/01/2026 08:36 client emailed: Hello, I haven’t forgotten about my balance. I have currently been without income and experiencing hardship. I do plan to pay again soon. I have connected with a recruiter to try… | |
M3890400 |
Janet Vazquez | Florida | 2026-07-01 | 78d | Cancel contract Complaint form Wants cut Hardship Unhappy | Customer service | Paid off | Alejandro P | 2026-07-13 | $4,000 | $161 | $0 | $1,129 | …plaint: 07/01/2026 Sales Sheet: NA \///////////// **Account Notes / Call Summary** The client was transferred to me and requested a reduction, stating she is unable to manage two payments as she is also paying Affirm. I… | |
P3729683 |
Adelina Rodriguez | New York | 2026-07-01 | 78d | Cancel contract Buyer's remorse Complaint form We offered Hardship Unhappy | Customer service | Reduced since | Miguel D | 2026-08-25 | $4,000 | $0 | $2,575 | $1,000 | Miguel D - 07/01/2026 12:32 client texted: I really can't, I'm going through a very difficult situation and I'm not even modeling at all after my surgery, can I please just get all this canceled somehow ???? I can't at t… | |
H3833766 |
Karla Alvarez | Houston | 2026-07-01 | 78d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Outbound call | Customer service | Paid off | Kendrick P | 2026-07-01 | $4,000 | $0 | $0 | $3,550 | …ut this process. I look forward to receiving the written confirmation once the adjustment has been applied to my account. Best regards, Karla Alvarez ----------------------------- Client Name:Karla Alvarez Model Name:Ka… |
H3894645 |
Ruban Askew | Houston | 2026-07-01 | 78d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-07-16 | $3,000 | $269 | $1,881 | $500 | Tyesha H - 07/01/2026 11:18 Client Name: Ruban Askew Model Name: King Askew REF# H3894645 Total Package Amount: $3,000 Amount to date: $350 Date of Shoot: 06/07/2026 Date of Complaint: 07/01/2026 Sales Sheet: Y ---------… |
C3990103 |
Bianca Vinci | Chicago | 2026-07-01 | 78d | Legal Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-27 | $4,000 | $0 | $2,275 | $1,000 | …ide, and the contractual agreement associated with your package. At this stage, your images and website have been completed and delivered in accordance with the contractual agreement. However, the creation of your Z-Car… | |
F3996322 |
Melba | Orlando | 2026-07-01 | 78d | Cancel contract Misled Complaint form We offered Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-07 | $3,000 | $0 | $0 | $2,650 | …10:28?AM (0 minutes ago) to q88mel88 Hello Melba, You're very welcome. Kind Regards, Kendrick 07/01/2026 12:22 - [Jul 1, 2026, 12:22 PM] Natalie: Customer requested contract cancellation; action taken was removal from A… |
C3846656 |
Arpagus Green | Chicago | 2026-06-30 | 79d | Legal Scam claim Cancel contract Wants cut No photos Hardship | Customer service | Paid off | Emily L | 2026-08-20 | $3,750 | $1,000 | $0 | $1,200 | Emily L - 06/30/2026 11:32 receiving the AI messages for pmts after she stated thinks we are a scam and not planning on paying -Let her know the account will just go to Collections. ( above it says she has 6 kids. I'm su… | |
C3903927 |
Liyakatali Raja | Chicago | 2026-06-30 | 79d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-28 | $4,000 | $0 | $0 | $1,950 | …lejandro P - 06/30/2026 15:38 CONTRACT ISSUE: Client Name: Liyakatali raja Model Name: Liyakatali raja REF# C3903927 Total Package Amount: $4000 Amount to date: $2050 Date of Shoot: 06/04/2026 Date of Complaint: 06/30/2… |
C3894174 |
Kamilah Masion | Chicago | 2026-06-30 | 79d | Complaint form Wants cut Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-01 | $3,500 | $175 | $875 | $2,000 | Alejandro P - 06/30/2026 10:51 CONTRACT ISSUE: Client Name: Kamilah Masion Model Name: Saphaiya Bankhead REF# C3894174 Total Package Amount: $3,500 Amount to date: $450 Date of Shoot: 06/06/2026 Date of Complaint: 06/30/… | |
C3996020 |
Kristina Connolly | Chicago | 2026-06-30 | 79d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-18 | $4,000 | $0 | $0 | $2,950 | …e images sent for the amount paid being 1050. I told her I can reduce the account to the images, and she said that is what she originally wanted. ------------------------- Client Name:Kristina Connolly Model Name: Robin… |
P3847380 |
Yubdeley Ricardo | New York | 2026-06-29 | 80d | Complaint form No photos Unhappy | Customer service | Reduced since | Emmanuel R | 2026-07-06 | $4,000 | $567 | $1,983 | $1,000 | Emmanuel R - 06/29/2026 15:33 MAPS Studio: This is the Production Department. We understand some links are not working on the Talent Guide. Could you let us know which are not functioning? Please email production@mapsstu… | |
P3990254 |
Khin Htwe | New York | 2026-06-29 | 80d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Outbound call | Customer service | Paid off | Tyesha H | 2026-06-29 | $4,000 | $-400 | $0 | $3,575 | Tyesha H - 06/29/2026 13:06 Client emailed: Khin Htwe Sat, Jun 27, 5:25?PM (2 days ago) to me Dear Natalie, Thank you for the update. I would like to move forward so that I can access Skylar's photos and receive the agre… |
N2925630 |
DeAmber Bernard | Nashville | 2026-06-29 | 80d | Wants cut | Inbound call | Debt collection | Reduced since | Caet W | 2026-08-26 | $4,000 | $100 | $1,450 | $2,000 | Caet W - 06/29/2026 11:15 client emailed: I talked to Miguel and made arrangements for July 15th. maria Rodgriguez - 07/23/2026 13:54 Client called, asked to reset recurring and lower it to $100. She was told that her cu… |
D3902252 |
Yashica Lewallen | Dallas | 2026-06-26 | 83d | Misled Complaint form Wants cut We offered Unhappy | Not stated | Customer service | Paid off | Kendrick P | 2026-06-29 | $4,000 | $0 | $0 | $2,950 | …I offered to reduce her to the amount paid, being 1050, and close her out. She was very appreciative and started getting emotional over the phone. ----------------------- Client Name:Yashica Lewallen Model Name:Charlott… |
T2942851 |
John F Bond | Boston | 2026-06-26 | 83d | Wants cut We offered | Text / SMS | Debt collection | Paid off | Caet W | 2026-08-20 | $400 | $235 | $0 | $100 | Caet W - 06/26/2026 08:36 client txt: Yes So of the card information might need updating ?? responded: What is a monthly amount you'd be comfortable with so we can adjust your payments to fit your budget |
F3882108 |
Bibiche Hennessey | Orlando | 2026-06-26 | 83d | Misled Complaint form Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-26 | $4,000 | $166 | $1,785 | $1,000 | Alejandro P - 06/26/2026 10:58 The client emailed, but it looks like I missed it, and I will update the account and refund the difference in the payment we took today. Refund of $129.50 ///////// The client emailed: Bibi… | |
M3996318 |
Mom - Marisol Chaverra | Florida | 2026-06-25 | 84d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Tyesha H | 2026-07-23 | $4,000 | $0 | $0 | $3,300 | …e Amount: $4,000 Amount to date: $700 Date of Shoot: 06/24/2026 Date of Complaint: 06/24/2026 Sales Sheet: Y --------------------- Client emailed: Express Gaarage <expressgarage4023@gmail.com> Jun 24, 2026, 9:27?PM (12 … | |
D2863594 |
Pavneet Matharoo | Dallas | 2026-06-24 | 85d | Wants cut We offered | Text / SMS | Debt collection | Reduced since | Emily L | 2026-06-30 | $2,000 | $791 | $209 | $800 | Emily L - 06/24/2026 14:46 he texted he wanted a reduction to pay off as he hasn't used it - hasn't been working for him yet. I replied we can reduce it $800 Bringing the balance to $920.00 |
M3741992 |
Nathalia Burga | Florida | 2026-06-24 | 85d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-06-26 | $3,550 | $854 | $1,146 | $500 | Alejandro P - 06/24/2026 10:31 CONTRACT ISSUE: Client Name: Nathalia Burga Model Name: Manuela Burga REF# M3741992 Total Package Amount: $3,550 Amount to date: $1,674.99 Date of Shoot: 02/23/2026 Date of Complaint: 06/23… |
P3870494 |
ADDIS WESTPHALEN | New York | 2026-06-24 | 85d | Scam claim Cancel contract Complaint form Unhappy | Not stated | Customer service | Reduced since | Alejandro P | 2026-07-28 | $4,000 | $582 | $1,558 | $1,000 | …26 Sales Sheet: NA //////////////// **Account Notes / Call Summary** The client was transferred to me after requesting to cancel her account. She stated that her foster daughter may be removed from her care and that she… |
P3881655 |
ISRAT MASUMA | New York | 2026-06-24 | 85d | Cancel contract Complaint form Wants cut We offered No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-26 | $4,000 | $349 | $902 | $2,300 | Alejandro P - 06/24/2026 11:34 The client emailed: Israt Jahan Jun 22, 2026, 1:53?PM (2 days ago) to Inquiries Hello I hope you are doing well. I am writing to follow up on my previous email regarding my photos. Earlier,… | |
F3843452 |
Malcom Jay | Orlando | 2026-06-24 | 85d | Cancel contract Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-06-24 | $4,000 | $2,290 | $0 | $810 | Veronica H - 06/24/2026 13:57 issue refund of $2600 on 6/22 as client did not want payment process until 6/24 called client back he said that he saw that the refund was process I then charged his account $2290 as a charg… |
F3992139 |
Katelyn Sawak | Orlando | 2026-06-24 | 85d | Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-06-26 | $3,000 | $78 | $622 | $1,700 | Alejandro P - 06/24/2026 16:50 CONTRACT ISSUE: Client Name :Narissa Sawak Model Name: Kate Sawak REF# F3992139 Total Package Amount: $ 3000 Amount to date: $600 Date of Shoot: 06/22/2026 Date of Complaint: 06/24/2026 Sal… |
N2806842 |
Isaiah Smith | Nashville | 2026-06-23 | 86d | Chargeback Refund Hardship | Customer service | Paid off | Caet W | 2026-06-23 | $4,000 | $204 | $-2 | $2,246 | Caet W - 06/23/2026 10:16 client sent bankruptcy responded: Received, thank you. Your payment has been refunded and your account has been closed. | |
M3884344 |
Shery Lousalguet , Erwin David | Florida | 2026-06-23 | 86d | Cancel contract Wants cut We offered | Customer service | Reduced since | Kendrick P | 2026-07-22 | $4,000 | $449 | $2,601 | $500 | … to reduce my monthly payment and adjustment ------------- I emailed Inquiries Studio 5:55?PM (0 minutes ago) to sherylou Hello Sherylou, I have applied the reduction and made the necessary adjustments to your account. … | |
T3994943 |
Ashley Berghammer | Boston | 2026-06-23 | 86d | Cancel contract Complaint form Refund Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-08-14 | $2,500 | $75 | $375 | $1,500 | …day Email AI Processed MAPS Ashley Berghammer 12:50?AM (9 hours ago) to inquiries Dear Maps Studios, I hope you’re well. I had a wonderful time today with my photo shoot but ever since I got home I cannot stop stressing… |
N3992291 |
Mark Mekheil | Nashville | 2026-06-23 | 86d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-06-23 | $1,500 | $0 | $0 | $1,325 | Alejandro P - 06/23/2026 12:41 The client emailed: Mark Mekheil Jun 22, 2026, 3:49?PM (20 hours ago) to me Dear Alejandro, Thank you for your email and for escalating my request to Management. I accept the offer to reduc… |
T2451596 |
Valand-Shina Georges | Boston | 2026-06-22 | 87d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-06-22 | $3,000 | $1,102 | $348 | $1,000 | Caet W - 06/22/2026 09:36 client emailed: Thank you for your response and for being willing to work with me. Unfortunately, I will need a little more time. I recently experienced some financial difficulties and issues wi… | |
D3884623 |
Monica Dagres | Dallas | 2026-06-22 | 87d | Cancel contract Wants cut We offered Refund Hardship | Customer service | Reduced since | Caet W | 2026-07-27 | $3,000 | $287 | $863 | $1,500 | Caet W - 06/22/2026 09:33 sent txt: We greatly apologize for the error. We have issued a refund of $125 and all payments moving forward have been properly adjusted to the $95.83 amount previously discussed. Any questions… | |
H3991940 |
Esmeralda Salinas | Houston | 2026-06-22 | 87d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Tyesha H | 2026-06-29 | $3,000 | $0 | $1,150 | $1,500 | … to each service. Documentation supporting the remaining balance you claim is owed. Until I receive and review these documents, I do not accept the revised package offer and request that my account remain under review. … | |
T3991279 |
Nichole Goes | Boston | 2026-06-22 | 87d | Legal Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-06-22 | $3,500 | $0 | $0 | $2,050 | …u must also notify Affirm to void the processing loan and return the $1,400 to Affirm right away. Do not charge my card or account for any further payments. If this matter is not resolved immediately, I will take the fo… |
F3990406 |
Luke Garcia | Orlando | 2026-06-22 | 87d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-23 | $4,000 | $283 | $567 | $2,700 | …orks but I'm sure our family can help him out collectively. Your generous reduction in what he owes is greatly appreciated. Alissa Stewart ////////// I replied: Inquiries Studio 4:21?PM (0 minutes ago) to Alissa Hello A… | |
N2907835 |
Rhonda Jones | Nashville | 2026-06-19 | 90d | Cancel contract Hardship | Outbound call | Customer service | Paid off | Miguel D | 2026-07-14 | $2,500 | $1,000 | $0 | $1,200 | Miguel D - 06/19/2026 11:02 client called in and that her account with Klarna is being sent to collections and she was calling to see if she still has a debt with us. I let her know she still has a balance with us and sh… |
H3990117 |
Ashley Garcia | Houston | 2026-06-19 | 90d | Cancel contract Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-19 | $4,000 | $117 | $933 | $2,500 | Alejandro P - 06/19/2026 09:57 CONTRACT ISSUE: Client Name: Ashley Garcia Model Name: Ashley Garcia REF# H3990117 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 06/15/2026 Date of Complaint: 06/18/2026 S… | |
F3892103 |
Julia Nelms | Orlando | 2026-06-19 | 90d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-10 | $4,000 | $0 | $750 | $2,500 | … has all images; however, I can offer a reduction in the images and a refinance to lower her payments. She accepted after reviewing the numbers with her. --------------------------- Client Name:Julia Nelms Model Name: J… |
F3890874 |
Trey Smith | Orlando | 2026-06-19 | 90d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-06-19 | $2,000 | $0 | $1,250 | $500 | Kendrick P - 06/19/2026 12:56 Client called in saying that he doesn't want to model anymore and that he wants to cancel. I explained to him again why he cannot cancel, and I also reiterated the offer. He finally accepted… |
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
T3756896 |
Marie Vil | Boston | 2026-09-16 | 1d | Legal Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-16 · no reply | $3,000 | $0 | $2,450 | Kendrick P - 09/16/2026 17:39 Client Name:Marie Vil Model Name: Marie Vil REF# T3756896 Total Package Amount: $3000 Amount to date: $550 Date of Shoot: 03/13/26 Date of Complaint: 03/25/26 Sales Sheet: N/A | ||
P3873098 |
Rayon Chan | New York | 2026-09-16 | 1d | Legal Chargeback Cancel contract Buyer's remorse Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Open | Caet W | 2026-09-16 · no reply | $3,500 | $200 | $1,425 | $1,500 | …science, accountability, transparency, and basic human decency involved in how customers are treated. I agreed to the $100 monthly payments because I want this nightmare over with, not because I suddenly believe the way… |
P4036933 |
Evelyn Kokota | New York | 2026-09-16 | 1d | Legal Complaint form Wants cut We offered Refund Unhappy | Call recording | Customer service | Open | Alejandro P | 2026-09-16 · no reply | $4,000 | $0 | $3,150 | Alejandro P - 09/16/2026 11:21 The Client emailed: Re: You received a new invoice (#0014190-R-0001) MAPS WEST 38 Evelyn K 10:57?AM (21 minutes ago) to Studio, messenger, inquiries, Inquiries, Lawyer If you have any inqui… | |
H3987794 |
Khadija Zitoun | Houston | 2026-09-16 | 1d | Chargeback Cancel contract Hardship | Customer service | Open | Caet W | 2026-09-16 · no reply | $4,000 | $0 | $3,550 | … the agreement after I returned home and was able to have the contract translated and understand what it said. Once I understood the amount, I contacted you and asked you to cancel the agreement on the same day. I made … | ||
D2882867 |
Tamishia Clayborn | Dallas | 2026-09-15 | 2d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund No photos Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-09-15 | $4,000 | $1,071 | $-5 | $2,129 | …a H - 09/15/2026 10:57 I reached out to the client regarding her voicemail She was very upset because we charged her card and refused to go back to the offer she was given back in January Client also claimed that she ne… |
H4023346 |
Jace Porter | Houston | 2026-09-15 | 2d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-15 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 09/15/2026 14:07 The client called and was very difficult and rude. She wants to cancel the agreement that was signed by her daughter, who is an adult. She says she dropped her off at the shoot and told her … | ||
N4026459 |
Heather Nichols | Nashville | 2026-09-15 | 2d | Legal Scam claim Buyer's remorse Refund | Customer service | Paid off | Steph A | 2026-09-15 | $4,050 | $4,050 | $0 | …n 2-6 PM. See you Monday! Steph -- Stephanie Beck Williams | Agent | Owner, DAN Talent Group, Inc. 3820 Charlotte Avenue Suite 146-15 Nashville, TN 37209 615.591.7064 dantalentgroup.com Add'l email: stephanie@dantalentg… | ||
D4061319 |
Bo Jensen | Dallas | 2026-09-15 | 2d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-09-16 | $4,000 | $0 | $3,200 | Natalia Granado - 09/15/2026 10:46 Issued deposit refund | |
D4059460 |
Natalie Hayes | Dallas | 2026-09-14 | 3d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-09-15 | $50 | $50 | $0 | …6 15:14 Mom was not having it from the beginning, she pulled me aside very concerned with the reviews. I explained everything I could to ease her. She decided to move forward with shoot but once she was in the office sh… | |
D4059953 |
Roma Shah | Dallas | 2026-09-12 | 5d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-09-14 | $50 | $50 | $0 | …ut in the office. Stating he was being held hostage, I told him he did not have to make any decision nor purchase anything. I explained if he wanted to have her model later, we should secure images and move on from ther… | |
T4061345 |
Gage Sonnanburg | Boston | 2026-09-11 | 6d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-11 | $300 | $300 | $0 | Natalia Granado - 09/11/2026 10:07 Issued deposit refund | |
D4059422 |
Daisy To | Dallas | 2026-09-11 | 6d | Buyer's remorse Refund No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-11 | $5,000 | $5,000 | $0 | Kendrick P - 09/11/2026 12:55 Client called saying tht they didn't want to move forward with the package and provided screenshots of her reaching out to the booker expressing second thoughts. I accommodated, as it was th… | |
M4004434 |
Chrismene Sinel | Florida | 2026-09-11 | 6d | Chargeback Cancel contract Buyer's remorse Refund | Customer service | Paid off | Caet W | 2026-09-14 | $3,000 | $3,000 | $0 | …ded, leaving your out-of-pocket costs at zero. Despite this, you agreed to proceed with a $3,000 package and our studio subsequently produced and delivered all items included in your order. Since we cannot expend our st… | ||
D3878700 |
Meredith Washington | Dallas | 2026-09-11 | 6d | Legal Cancel contract Refund | Customer service | Paid off | Tyesha H | 2026-09-16 | $6,000 | $6,000 | $0 | …modelingagency.com requesting the registration link to pay the website design fee. 2?? After payment, your non-exclusive contract will be sent via DocuSign. A parent or legal guardian must complete sign-ups for anyone u… | ||
P3884023 |
Elizabeth Boylan | New York | 2026-09-11 | 6d | Buyer's remorse Refund No photos Hardship Unhappy | Text / SMS | Customer service | Paid off | Alejandro P | 2026-09-11 | $3,000 | $3,000 | $0 | … Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> 10:17?AM (0 minutes ago) to eboylan1310@gmail.com Hello, My name is Alejandro, and I am the manager at the corporate office. Your account has bee… | |
D4056079 |
Kavionn Gilkey | Dallas | 2026-09-11 | 6d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-09-14 | $50 | $50 | $0 | Elly R - 09/11/2026 13:41 He has no money today, mom would not help and said he was not prepared. 2 images deposit and understands not refunded | |
T4058205 |
Pedro Sanchez | Boston | 2026-09-10 | 7d | Refund No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4040054 |
Jillian Kelly | Dallas | 2026-09-09 | 8d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-09 | $50 | $50 | $0 | Natalia Granado - 09/09/2026 15:25 Issued deposit refund | |
P3834944 |
Griselda Rodriguez | New York | 2026-09-09 | 8d | Refund Hardship | Customer service | Paid off | Alejandro P | 2026-09-09 | $3,500 | $3,500 | $0 | Alejandro P - 09/09/2026 13:15 The client emalied: Grisleda Rodriguez-Solomon, PhD via yahoo.com Sep 3, 2026, 5:10?PM (6 days ago) to Inquiries hi Alejandro, Please pardon my supreme lag in responding. A few days after I… | ||
F4054598 |
Monika Fleurissaint | Orlando | 2026-09-08 | 9d | We offered Refund No photos | Outbound call | Customer service | Open | Summer A | 2026-09-10 | $400 | $0 | $310 | Summer A - 09/08/2026 14:22 Sent email - Tyesha, This one we have been working on for awhile now, she contacted me that she was ready to proceed, I just seen she did a 400 upsell. Now she is asking me for the 50$ refund,… | |
H3874029 |
Baoline Eyong | Houston | 2026-09-08 | 9d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Open | Lacole R | 2026-09-08 · no reply | $3,000 | $662 | $1,988 | …00 reduction of the remaining balance. I am formally disputing the remaining balance, and I am also requesting a refund of the money I have already paid for services that I believe were not fully provided. I will be pro… | ||
N3903974 |
N/A | Nashville | 2026-09-08 | 9d | We offered Refund | Customer service | Paid off | Kendrick P | 2026-09-08 | $6,100 | $6,100 | $0 | Kendrick P - 09/08/2026 12:07 Client emailed Maddox Bates Sep 4, 2026, 12:09?PM (4 days ago) to me Hey, did you credit my account with that refund? --------------------------- I emailed Inquiries Studio 12:06?PM (0 minut… | ||
D4059707 |
Thao Nguyen | Dallas | 2026-09-08 | 9d | Complaint form Refund Unhappy | Call recording | Customer service | Paid off | Tyesha H | 2026-09-14 | $50 | $50 | $0 | Tyesha H - 09/08/2026 10:17 Client Name: Thao Nguyen Model Name: Alice Nguyen REF# D4059707 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 09/07/2026 Date of Complaint: 09/07/2026 Sales Sheet: Y -----… | |
D4024909 |
Jeff Groft | Dallas | 2026-09-04 | 13d | Buyer's remorse Refund | Customer service | Paid off | Charles C | 2026-09-04 | $4,000 | $0 | $-6 | $3,500 | Charles C - 09/04/2026 10:10 Client left vm about a being charged $291.66 on 8/31. it was refunded on 9/1 and called client back but the model said Jeff will call us back later. | |
C3738784 |
Mya McDonald | Chicago | 2026-09-04 | 13d | Cancel contract Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-08 | $1,500 | $90 | $810 | $400 | Alejandro P - 09/04/2026 10:30 The client called in and requested help. Finding jobs and she said that some one promise a reshoot I told her that I don se this on her account and I explained that she can uses the images … | |
F3894200 |
Billy Perez | Orlando | 2026-09-03 | 14d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $117 | $933 | $2,500 | Kendrick P - 09/03/2026 11:03 Client emailed Stxrk_ Lxrd117 Sep 1, 2026, 10:38?AM (2 days ago) to me I was never goijg to pay that much your adding to it ive already repirted everything to my bank i will go to the BBB or… |
F3752434 |
Danielle Griddine | Orlando | 2026-09-03 | 14d | Refund Hardship | Customer service | Open | Kendrick P | 2026-09-03 · no reply | $4,000 | $300 | $2,700 | Kendrick P - 09/03/2026 10:37 I emailed Inquiries Studio <inquiries@mapsstudio.nyc> 10:37?AM (0 minutes ago) to tzkxa11 Hello Danielle, Thank you for your response. I’m sorry to hear about your injury and the financial d… | ||
C3999479 |
Hanna Marie | Chicago | 2026-09-03 | 14d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Emily L | 2026-09-04 | $3,000 | $329 | $721 | $1,500 | Emily L - 09/03/2026 13:24 she called in and I explained further She was ok with the amounts that processed and she is further ahead Expressed dealing w/ financial difficulties now and continue w / the $58.33 for now Tol… | |
H4059009 |
Mandy Danley | Houston | 2026-09-03 | 14d | Refund | Customer service | Paid off | Stephen R | 2026-09-14 | $4,000 | $4,000 | $0 | Stephen R - 09/03/2026 12:01 Kristie saved this deal before admin sent me a cancellation / refund email. So I refunded the $50. PLEASE TREAT AS A GREEN DOT NO DEPOSIT | ||
P4059669 |
Abuboikai Kamara | New York | 2026-09-02 | 15d | Refund | Not stated | Customer service | Open | APEX A Reception | 2026-09-14 | $4,000 | $0 | $3,600 | APEX A Reception - 09/02/2026 15:11 Was late, came with no parent/guardian. 09/03/2026 15:42 - [Sep 3, 2026, 3:42 PM] Natalie: Customer asked to reschedule or refund for a missed interview; issue forwarded to Mark for re… | |
C2906978 |
Maria Marrufo | Chicago | 2026-09-01 | 16d | Chargeback Cancel contract Wants cut | Inbound call | Customer service | Paid off | Caet W | 2026-09-04 | $4,000 | $1,450 | $0 | $1,500 | …e original agreement is dated December 23, 2025, while the Continuous Payment Authority bears the later date of August 27, 2026. Please reconcile these dates and explain the circumstances under which the later document … |
P4028849 |
Swapnali "Nelly" Bhide | New York | 2026-09-01 | 16d | Cancel contract Wants cut We offered Refund Unhappy | Outbound call | Customer service | Reduced since | Caet W | 2026-09-01 | $4,000 | $131 | $919 | $2,500 | Caet W - 09/01/2026 15:16 client emailed: It shows MAPS studio's name. Please refer to the screenshot attached to this email. responded: The initial payment date shows August 3rd. We show you initially processed a $400 p… |
H3882042 |
Adaham Bawaneh | Houston | 2026-09-01 | 16d | Legal Chargeback Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-09 | $4,000 | $592 | $2,958 | …en a reasonable indication that my son was actually progressing toward modeling work-we would not be having this conversation. The issue is that our actual experience has been dramatically different from the impression … | ||
F3757736 |
Sean Hill | Orlando | 2026-09-01 | 16d | Wants cut Refund No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-01 · no reply | $4,000 | $1,477 | $2,073 | …ollowing adjustment: $1,000 reduction to your total package price, bringing the adjusted package price to $3,000 Your $1,927.49 already paid will be applied toward the adjusted balance New remaining balance: $1,072.51 T… | |
H2826642 |
Jasmine Anowi | Houston | 2026-09-01 | 16d | Cancel contract Buyer's remorse Refund Unhappy | Customer service | Open | Caet W | 2026-09-14 | $3,000 | $0 | $2,700 | …nication as this issue has been addressed ad nauseam. If you'd like to remedy your account concerning the discount offer so you can receive your items once again fresh in your inbox, we're happy to help. However, we wil… | ||
D4054132 |
Catherine Hoff | Dallas | 2026-09-01 | 16d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-09-03 | $3,200 | $0 | $2,595 | Natalia Granado - 09/01/2026 11:07 Issued deposit refund | |
F4033362 |
Peter Sealey | Orlando | 2026-09-01 | 16d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-01 | $25 | $25 | $0 | Natalia Granado - 09/01/2026 11:50 Issued deposit refund | |
N2945558 |
Heather Couture | Nashville | 2026-08-31 | 17d | We offered Refund No photos | Customer service | Reduced since | Charles C | 2026-09-11 | $4,000 | $2,560 | $140 | $500 | Charles C - 08/31/2026 09:21 Client called upset that she has not received assistance for Production in regards her website, and said that she removed her card on file to get our attention. she wants to get this resolve … | |
F4041346 |
Kennith Ikner | Orlando | 2026-08-31 | 17d | Refund | Not stated | Customer service | Paid off | Summer A | 2026-09-16 | $50 | $50 | $0 | Summer A - 08/31/2026 17:00 **Listen to call - She told him to be 10-15 mins early, Deposit is only refunded if you are early, His response was if your on time you late if you early you on time, then I see he was 30 mins… | |
D4057127 |
Kiarah Phillips | Dallas | 2026-08-31 | 17d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-08 | $4,000 | $4,000 | $0 | Natalia Granado - 08/31/2026 11:51 Issued deposit refund | |
D4032392 |
Alamaze Harrison with Reelexperiences | Dallas | 2026-08-29 | 19d | Wants cut Refund | Not stated | Customer service | Open | Lauren B | 2026-09-14 | $3,900 | $0 | $3,000 | Lauren B - 08/29/2026 13:45 model start booking deposit was refunded at earlier date so we have no deposit on file parents are separated and dad will be putting money down as well soon, please adjust the monthly payment … | |
D4021253 |
Evelyn Rodriguez | Dallas | 2026-08-28 | 20d | Cancel contract Wants cut Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-08-28 | $4,000 | $-650 | $0 | $4,000 | Veronica H - 08/28/2026 11:10 Alejandro ask me to issue refund of $279.16 and end recurring done |
T4036941 |
Zamira Marra | Boston | 2026-08-28 | 20d | Refund | Not stated | Customer service | Paid off | Jodi S | 2026-08-28 | $50 | $50 | $0 | Jodi S - 08/28/2026 21:35 Model came in asking first for her refund of $50. I told her of course she could get her refund, but if she wanted any images we would apply the $50 to her purchased. Went through the images and… | |
P3882178 |
Tania Garcia | New York | 2026-08-27 | 21d | Misled Refund | Customer service | Paid off | Tyesha H | 2026-08-27 | $50 | $50 | $0 | …ate your understanding. I want you to understand I have not got any pictures from you. Thanks Tania Garcia. ----------------- I emailed: Inquiries Studio 3:19?PM (0 minutes ago) to TG Hello Tania, We completely understa… | ||
M4028371 |
JHONNIEL MEDRANO | Florida | 2026-08-27 | 21d | Cancel contract Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-27 | $4,000 | $4,000 | $0 | …in, and he now requested a full cancellation. He claims that he reviewed the images and that he does not like any of them. He said that the images are out of focus. And he claims that there are some images where his eye… | |
P3845167 |
Anthony Scalley | New York | 2026-08-27 | 21d | Refund | Not stated | Customer service | Open | Emily L | 2026-08-27 · no reply | $3,400 | $-25 | $2,925 | Emily L - 08/27/2026 12:42 'Hello who is this? I dont know you please hang up and dont call this # again " This is his Voice mail message I do not see a parent phone # either I also see one payment for $25 was refunded. | |
P4033122 |
Celeste Mayorga | New York | 2026-08-26 | 22d | Cancel contract Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $46 | $504 | $3,000 | …to me ---------- Forwarded message --------- From: celeste mayorga <celeste1076@gmail.com> Date: Sat, Aug 15, 2026 at 3:50?PM Subject: Delete To: > wrote: <production@mapsstudio.nyc> Please cancel everything and delete … |
M2452542 |
Deidra Knudson | Florida | 2026-08-26 | 22d | We offered Refund No photos Hardship | Inbound call | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $845 | $955 | $750 | Caet W - 08/26/2026 08:30 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
D3997281 |
Sandra Jackson | Dallas | 2026-08-25 | 23d | Cancel contract Complaint form Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $4,000 | $142 | $2,408 | $1,000 | Alejandro P - 08/25/2026 13:29 The client called in and requested a full cancellation. I explained that this account was already reduced; the payment that was processed today is the payment she agreed to last month. She … |
P4022390 |
Jesenia Mieles | New York | 2026-08-25 | 23d | Cancel contract Misled Buyer's remorse We offered Refund No photos Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-01 | $4,000 | $0 | $3,550 | Kendrick P - 08/25/2026 12:58 Client emailed Jezebel G Macias Aug 21, 2026, 1:47?AM (4 days ago) to me I want to be very clear that I am not interested in refinancing, reducing, or modifying the remaining balance. I do n… | ||
C3872311 |
Joycestine Butler | Chicago | 2026-08-25 | 23d | Refund | Outbound call | Customer service | Paid off | Charles C | 2026-08-25 | $432 | $182 | $0 | Charles C - 08/25/2026 14:27 Client called to ask about her refund, I told her that we refunded it on 8/17 it should take between 3-5 business days if not more to return to her account. | |
F4036579 |
Darien Silva | Orlando | 2026-08-25 | 23d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-25 | $4,000 | $-550 | $0 | $4,000 | … a **full cancellation** of the account. The client emailed Finance; ------ Forwarded message --------- From: Darien Silva <dtrainsilva1999@gmail.com> Date: Sun, Aug 16, 2026 at 5:23?PM Subject: IMMEDIATE CONTRACT CANCE… | |
N4025812 |
Brandi Hunter | Nashville | 2026-08-25 | 23d | Legal Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-04 | $4,000 | $0 | $3,550 | …at the agreement be canceled and that you provide written confirmation that you will not pursue any additional payment or enforce any disputed provisions against me. I have retained the communications and documents prov… | ||
C3989849 |
LaSharon Brown - Mother | Chicago | 2026-08-25 | 23d | Cancel contract Buyer's remorse Complaint form Refund No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 · no reply | $1,500 | $0 | $1,300 | …y providing the materials and services included in your package, such as the professional portfolio images, Digital Z-Card, website, and other industry resources designed to support your son's modeling goals. We underst… | |
F4004667 |
LESLEIGH REDAVID | Orlando | 2026-08-25 | 23d | Legal Misled Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-25 | $4,050 | $4,050 | $0 | Alejandro P - 08/25/2026 11:04 The client emalied: Lesleigh Redavid Wed, Aug 12, 8:50?AM (13 days ago) to me I still do not see any refund applied to my card. Please advise when this will happen. Lesleigh Redavid 10:52?A… | ||
D4034676 |
Claudia Gallagher | Dallas | 2026-08-25 | 23d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-28 | $50 | $50 | $0 | Elly R - 08/25/2026 15:26 Very big language barrier here, client had translator but still hard. She can not make ANY decisions without her husband. She is doing the 2 images with deposit and is crystal clear with the tra… | |
F4008487 |
April Littlejohn | Orlando | 2026-08-20 | 28d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-03 | $4,000 | $0 | $3,550 | Kendrick P - 08/20/2026 14:33 I emailed Inquiries Studio <inquiries@studio-1.us> 1:25?PM (9 minutes ago) to April Hello April, Thank you for your email. I understand that you and your husband are requesting a refund. At … | ||
P4001388 |
Benie Mobio | New York | 2026-08-20 | 28d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-01 | $4,000 | $0 | $3,150 | …ocuments following my purchase, I became aware of limitations regarding the services that were not consistent with my understanding from the consultation. This is the reason I am requesting cancellation and a refund, ra… | ||
D4025918 |
Kayli Bastoe | Dallas | 2026-08-19 | 29d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-19 | $4,000 | $350 | $0 | $3,200 | Alejandro P - 08/19/2026 16:06 The client called in requesting a larger reduction. She asked to have her balance reduced to **$450**, but I explained that this was not possible. As a counteroffer, I offered to reduce her… | |
F4028017 |
Braghadha Devakumar | Orlando | 2026-08-19 | 29d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-19 | $50 | $50 | $0 | Alejandro P - 08/19/2026 16:37 The client called in to have her deposit refunded. I told her that this was already process and I texted her the receipt | |
T3999563 |
Thais Dos Santos | Boston | 2026-08-19 | 29d | Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-19 | $4,000 | $0 | $2,550 | $1,000 | … to September 30, 2026. I’m glad I was able to assist you. If you have any further questions, please feel free to reach out. Kind Regards, Kendrick ------------------------ Client Name:Thais Dos Santos Model Name:Thais … | |
C3760871 |
Lasonya Sheffield | Chicago | 2026-08-19 | 29d | Complaint form Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-20 | $3,000 | $642 | $1,508 | $500 | Kendrick P - 08/19/2026 14:22 Client called saying she was charged after I had already adjusted her account, and she wasn't supposed to make a payment until September. I refunded this amount as she wasn't supposed to pay… |
C2910552 |
Jacob Anderson | Chicago | 2026-08-19 | 29d | Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-19 | $4,000 | $1,568 | $982 | $1,000 | Tyesha H - 08/19/2026 09:19 Client Name: Jacob Anderson Model Name: Jacob Anderson REF# C2910552 Total Package Amount: $4,000 Amount to date: $1,929.15 Date of Shoot: 12/23/2025 Date of Complaint: 08/19/2026 Sales Sheet:… |
C2940809 |
Fatimaah Fullilove | Chicago | 2026-08-19 | 29d | Chargeback Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-24 | $4,000 | $845 | $755 | $1,500 | Alejandro P - 08/19/2026 11:10 The client called in very upset and stated that she believed she had already canceled her account. I explained that a reduction offer had previously been sent to her in **February**, but sh… |
P2461479 |
Elijah Johnson | New York | 2026-08-18 | 30d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $883 | $442 | $1,125 | Caet W - 08/18/2026 12:38 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
B2603940 |
Rita Chowdhary | New York | 2026-08-18 | 30d | Legal Chargeback Cancel contract Wants cut We offered No photos Unhappy | Customer service | Open | Maddy B | 2026-08-18 · no reply | $3,000 | $705 | $1,645 | … refuction offer, which she declined. She was made aware that a discount had already been granted upon her initial purchase, and this secondary reduction was an effort to reach an equitable resolution. Ms. Chowdhary cur… | ||
H2878621 |
Briana Sanders | Houston | 2026-08-18 | 30d | Legal We offered Refund No photos | Social / DM | Customer service | Open | Caet W | 2026-09-16 | $4,000 | $50 | $3,500 | Caet W - 08/18/2026 11:42 sent txt + em: We show no payment has been submitted toward your portfolio package order in over 60 days. Please contact our Finance Department at your earliest convenience to speak with a repre… | |
M4023698 |
Priscilla Sola | Florida | 2026-08-18 | 30d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-31 | $4,000 | $409 | $1,991 | $1,000 | Kendrick P - 08/18/2026 11:12 Client emailed Priscilla Sola Aug 17, 2026, 11:36?AM (23 hours ago) to me Hi, Just to confirm will the charge that was made be refunded the difference since the agreed upon charge last week … | |
C3999902 |
Sara Cunniffe | Chicago | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Charles C | 2026-08-18 | $3,500 | $0 | $0 | $2,950 | Charles C - 08/18/2026 11:03 Client emailed: Hello, I was charged $245 on 8/14 even though I was not supposed to be. I am attaching the statement of my account that I was provided in July, stating that I do not owe any m… |
N3846292 |
Agustin Acosta IV | Nashville | 2026-08-18 | 30d | Legal Refund Hardship | Call recording | Customer service | Paid off | Irving S | 2026-08-18 | $5,550 | $5,550 | $0 | …ful exposure, audition practice, networking, and a better understanding of how the entertainment business works. There are also reports from participants who say they received valuable training and even obtained represe… | |
M3999622 |
Nicholas Portu | Florida | 2026-08-17 | 31d | Cancel contract Buyer's remorse Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 08/17/2026 14:43 Client emailed Nicholas Portu Mon, Aug 10, 3:09?PM (7 days ago) to me Hello Kendrick, Thank you for your response. I actually had changed my mind since an agency got back to me so it ended u… | |
H3890431 |
Clifton Napier-Johnson | Houston | 2026-08-17 | 31d | Misled Refund No photos | Customer service | Open | Steph A | 2026-08-17 · no reply | $4,000 | $750 | $1,750 | …ints of contact. 2. The $5,500 “commitment deposit” is the biggest concern. They are asking for a reimbursable deposit in connection with a modeling job. This is a significant red flag. A legitimate client or production… | ||
H4027097 |
Adalet Carrillo | Houston | 2026-08-17 | 31d | Chargeback | Inbound call | Customer service | Open | Alejandro P | 2026-08-17 · no reply | $1,000 | $85 | $765 | … not be canceled and that she should contact the office. I explained that I was unable to verify what was discussed during the viewing session, but I offered a **30% reduction** as a possible resolution. The client decl… | |
H4029465 |
Sumer Salameh | Houston | 2026-08-17 | 31d | Misled Refund No photos Unhappy | Outbound call | Customer service | Open | David M | 2026-09-09 | $3,000 | $0 | $2,650 | David M - 08/17/2026 10:01 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the ema… | |
H4034159 |
Yulimar Vkpimentel | Houston | 2026-08-17 | 31d | Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-17 | $4,000 | $-450 | $0 | $4,000 | …ss the conversations with each other. According to the client, Angela told the first model that the other model did not have the same level of talent and likely would not be offered the same package because of her lack … |
N3752442 |
Patricia Curtis | Nashville | 2026-08-17 | 31d | Refund Unhappy | Customer service | Open | Caet W | 2026-08-17 · no reply | $4,000 | $298 | $3,277 | …r email. Kindly note that you were shown the images prior to purchase and you signed to your satisfaction of the images shown. If you were unhappy with the images, or any other aspect of the service, you were not requir… | ||
C4031932 |
Laura Steenweg | Chicago | 2026-08-17 | 31d | Legal Chargeback Cancel contract Misled Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $163 | $1,788 | Kendrick P - 08/17/2026 15:24 I called the client and got no answer, and couldn't leave vm -------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 3:23?PM (0 minutes ago) to laurasteenweg Hello Laura, Tha… | ||
F4008946 |
Lexcina Witter | Orlando | 2026-08-17 | 31d | Scam claim Cancel contract Refund Unhappy | Outbound call | Customer service | Paid off | Kendrick P | 2026-08-31 | $4,050 | $2,000 | $0 | Kendrick P - 08/17/2026 10:07 Client emailed Lexcina Witter Aug 6, 2026, 3:35?PM (11 days ago) to me I honestly think this whole process is a scam. What was discussed with me is not what has been happening. I have no exp… | |
M4029231 |
Ava Naeini | Florida | 2026-08-17 | 31d | Refund | Customer service | Paid off | David M | 2026-08-19 | $350 | $350 | $0 | David M - 08/17/2026 11:37 PROD: FWD TO INQ: Studio Production 11:36?AM (0 minutes ago) to Inquiries Hello Inquiries, One of the bookers sent this over. The client has a $350 package. They are requesting a $50 refund. Sh… | ||
P4034681 |
Radhika Chavda | New York | 2026-08-17 | 31d | Refund | Not stated | Customer service | Paid off | Francisco M | 2026-08-17 | $50 | $50 | $0 | Francisco M - 08/17/2026 17:48 deposit refunded. | |
D4031348 |
Rukayat Ayinde | Dallas | 2026-08-15 | 33d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-21 | $50 | $50 | $0 | Elly R - 08/15/2026 13:40 Can not make decision today, will have to discuss more. Needs until Tues 2 images today with deposit that is not refunded | |
D4032374 |
Poorna Vellanki | Dallas | 2026-08-15 | 33d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-17 | $50 | $50 | $0 | … 2 images today, mom and dad were irritated to be here. Dad will not allow her to model and refused any images to purchase. Mom was asked 4x by Victor to stop taking photos in the studio and she did not follow his direc… | |
H2857242 |
Olivia Paige | Houston | 2026-08-14 | 34d | Misled Refund No photos Unhappy | Outbound call | Customer service | Open | Tyesha H | 2026-08-14 · no reply | $3,000 | $2,430 | $270 | Tyesha H - 08/14/2026 09:53 Collections Studio 1 Thu, Aug 13, 3:56?PM (17 hours ago) to me Client says she was unhappy with two of her looks (the Red dress and the Brown outfit). please have someone take a look and see i… | |
P3990890 |
Pilar Bau | New York | 2026-08-14 | 34d | Legal Chargeback Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-14 · no reply | $3,000 | $0 | $2,650 | …I replied: Inquiries Studio <inquiries@studio-1.us> 10:44?AM (56 minutes ago) to Pilar Hello Pilar, Thank you for your message, and I apologize for the delayed response. I understand your frustration. However, as previo… | ||
C3994349 |
Trinity Spaulding | Chicago | 2026-08-14 | 34d | Refund Unhappy | Customer service | Open | Irving S | 2026-08-14 · no reply | $4,000 | $505 | $2,520 | …sionals will actually attend the January event and whether they can provide the names of those companies in advance. Also ask whether there are any additional fees beyond the $4,200 and whether there is any guarantee of… | ||
F4005579 |
. | Orlando | 2026-08-14 | 34d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-27 | $3,550 | $3,550 | $0 | Alejandro P - 08/14/2026 12:53 CONTRACT ISSUE: Client Name: Kevelle Cunningham Model Name: Kevelle Cunningham REF# F4005579 Total Package Amount: $3,550 Amount to date: $3550 Date of Shoot: 07/22/2026 Date of Complaint: … | |
D2826653 |
Raeanna Willis | Dallas | 2026-08-13 | 35d | Refund | Not stated | Customer service | Paid off | Caet W | 2026-08-13 | $4,000 | $3,575 | $0 | Caet W - 08/13/2026 08:08 PIF (refunded overpmt) | |
P4002332 |
Cindy Sammy | New York | 2026-08-13 | 35d | Cancel contract Complaint form Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-13 · no reply | $1,500 | $0 | $1,300 | …sed immediately because I requested it asap the following day I lost my job and I notified your team so please stop harassing me and just close the account immediately responded: In reviewing your account, we show your … | |
H3836744 |
Rami Jaber | Houston | 2026-08-13 | 35d | Chargeback Refund | Outbound call | Customer service | Reduced since | Charles C | 2026-08-17 | $4,000 | $0 | $2,550 | $1,000 | Charles C - 08/13/2026 14:25 Called client back and we went over the situation, He tried doing a CB for the $50.00 and the $400.00, bank gave him back the $50.00 but we won the $400.00. client says he can't pay and etc a… |
N4031731 |
Tryphene Olenga | Nashville | 2026-08-13 | 35d | Misled Refund | Customer service | Open | Tyesha H | 2026-08-13 · no reply | $4,000 | $0 | $3,550 | …u but after the shooting i didn’t receive any payment and i paid again $400 and you mentioned i borrower money from you $4000 for what? Just to create the picture you send me ? If I don’t find a Job i’m not able to make… | ||
F4008537 |
Bernalyn Riley | Orlando | 2026-08-13 | 35d | Refund No photos | Inbound call | Customer service | Open | Emmanuel R | 2026-08-13 · no reply | $4,000 | $325 | $1,625 | Emmanuel R - 08/13/2026 16:51 Resolved issue where efolio was not applied in usa-models platform . Client mentioned this has happened before .. also found photos to be missing ... If this happens again, please let Manny … | |
F4027015 |
Cameron Thomas | Orlando | 2026-08-13 | 35d | Complaint form Refund Hardship Unhappy | Call recording | Customer service | Paid off | Alejandro P | 2026-09-03 | $4,000 | $1,950 | $0 | Alejandro P - 08/13/2026 09:03 CONTRACT ISSUE: Client Name: Cameron Thomas Model Name: Cameron Thomas REF# F4027015 Total Package Amount: $4000 Amount to date: $2050 Date of Shoot: 07/29/2026 Date of Complaint: 08/05/202… | |
N4007394 |
Jin Xiu Weng | Nashville | 2026-08-13 | 35d | Complaint form We offered Refund Hardship Unhappy | Customer service | Paid off | Tyesha H | 2026-08-20 | $3,000 | $3,000 | $0 | …that were purchased and provided by our company. We stand behind the legitimacy and purpose of the materials and information we provide, while recognizing that each agency ultimately makes its own decisions regarding re… | ||
C4028897 |
Tetiana Solianko | Chicago | 2026-08-13 | 35d | Chargeback We offered Unhappy | Customer service | Paid off | Tyesha H | 2026-08-17 | $250 | $250 | $0 | …nable way to resolve the situation and provide the customer service I expected when purchasing the package. If your final position is that you are unwilling to accommodate this request, despite the circumstances under w… | ||
D2842516 |
Cherie Nguyen | Dallas | 2026-08-12 | 36d | Refund | Not stated | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $2,000 | $1,575 | $175 | …s associated with that agreement. I have reviewed your account, and our records show that the products included in your package were delivered: Digital images: Delivered on 11/05/2025 Website and Z Card: Delivered on 11… | |
D4027982 |
Sofie Ehling | Dallas | 2026-08-12 | 36d | Complaint form Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-14 | $4,000 | $0 | $3,550 | Tyesha H - 08/12/2026 16:53 Client Name: Mr Ehling Model Name: Sofie Ehling REF# D4027982 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 08/08/2026 Date of Complaint: 08/10/2026 Sales Sheet: Y ---------… | ||
T4026632 |
Destiny Conte | Boston | 2026-08-12 | 36d | Legal Misled We offered Refund | Call recording | Customer service | Open | Alejandro P | 2026-09-10 | $4,000 | $0 | $3,550 | Alejandro P - 08/12/2026 11:49 I called the client, but she did not answer, so I left a VM. I also sent her a follow-up text. ////////// The client called back, and she was unreasonable just wanted to cancel everything a… | |
C4025501 |
Tierra Bryant | Chicago | 2026-08-12 | 36d | Legal Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Steph A | 2026-09-09 | $4,000 | $0 | $3,550 | … opportunity or contract and aren't sure what it means, you can reach out to us and we can help you understand what you're looking at and point out things you should pay attention to. Our goal is to make sure you are pr… | ||
F3832196 |
April Washington | Orlando | 2026-08-12 | 36d | Legal Chargeback Misled Buyer's remorse Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,700 | $1,680 | $1,120 | …and not receiving the results you were hoping for. Please keep in mind that you do not have to pay every company or platform that you come across in order to pursue modeling or acting opportunities. It is important to r… | ||
F4026775 |
Frederick Mccaskill | Orlando | 2026-08-12 | 36d | Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-08 | $4,000 | $154 | $1,696 | $1,500 | …able to maintain my job just to ensure that I have a steady income because I’ve been kind of stressing about the money portion and don’t want to feel like I’ve made a poor fanatical decision. 5. Lastly is there any wors… | |
N2903742 |
Juliet Zhu | Nashville | 2026-08-11 | 37d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form We offered Refund Hardship Unhappy | Customer service | Open | Caet W | 2026-08-19 | $1,500 | $269 | $806 | Caet W - 08/11/2026 15:57 client emailed: would like a copy of my contract, what was promised to us the day we met with you was not followed through with. We have checked your company out online and we wished we had done… | ||
C2808431 |
Sebastian Martinez | Chicago | 2026-08-11 | 37d | Refund | Not stated | Customer service | Paid off | Caet W | 2026-08-11 | $4,000 | $2,050 | $0 | Caet W - 08/11/2026 15:44 PIF (refunded overpmt) | |
P2910664 |
Jessie Lewis | New York | 2026-08-11 | 37d | Refund | Not stated | Customer service | Open | Caet W | 2026-08-11 · no reply | $4,050 | $3,025 | $5 | Caet W - 08/11/2026 15:38 PIF (refunded overpmt) | |
P4000523 |
Quincy Ruiz | New York | 2026-08-11 | 37d | Refund | Outbound call | Customer service | Open | Charles C | 2026-08-18 | $4,000 | $295 | $3,255 | Charles C - 08/11/2026 09:13 Called client in regards to the message he sent in regards to a refund for the $295.00, I tried calling him a few times and the line just remains silent. | |
D4035468 |
Samara Segovia | Dallas | 2026-08-11 | 37d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-08-17 | $4,000 | $0 | $3,500 | Natalia Granado - 08/11/2026 10:57 Issued deposit refund - NG | |
T4031370 |
Jessica DeMars | Boston | 2026-08-11 | 37d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Ronnie K | 2026-08-14 | $4,000 | $96 | $1,054 | $2,000 | Ronnie K - 08/11/2026 09:11 Client called wanting to cancel and get refunded. /// Forward to inquiries. |
C2913271 |
Sophia McBain | Chicago | 2026-08-11 | 37d | Refund | Inbound call | Customer service | Open | Alejandro P | 2026-08-12 | $250 | $100 | $100 | Alejandro P - 08/11/2026 15:39 The client called in and was very upset. She was yelling and requested a refund of the **$50 payment** that was processed today. I explained that we are unable to refund the payment because… | |
F3848370 |
Althea Mattocks | Orlando | 2026-08-11 | 37d | Chargeback Cancel contract Refund No photos | Customer service | Open | Caet W | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …w, please find your service agreement attached. You signed the contract understanding that the order was non-cancellable once executed. As all materials outlined in your agreement had been produced and delivered to you … | ||
F3996776 |
Shenijua Stephens | Orlando | 2026-08-11 | 37d | Legal Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,000 | $0 | $2,150 | $500 | Kendrick P - 08/11/2026 13:00 I emailed Inquiries Studio <inquiries@studio-1.us> 1:00?PM (0 minutes ago) to Shenijua Hello Shenijua, Thank you for reaching out. We have previously responded to your cancellation request a… |
F4021097 |
Rebecca K. Waters | Orlando | 2026-08-11 | 37d | Refund | Text / SMS | Customer service | Paid off | Tyesha H | 2026-08-11 | $50 | $50 | $0 | Tyesha H - 08/11/2026 14:48 Monica E Attachments 11:32?AM (3 hours ago) to me, Summer Hello: Client is requesting a refund of her $50 deposit following the photoshoot. I've attached a screenshot of the text thread for yo… | |
H4028786 |
Brenda and Adam Hatcher | Houston | 2026-08-11 | 37d | Refund | Customer service | Paid off | Kendrick P | 2026-08-11 | $50 | $50 | $0 | …tudio-1.us> 3:03?PM (0 minutes ago) to mateohatcher5 Hello Mateo, Thank you for reaching out. I understand that you have decided not to move forward, and I appreciate you letting us know. Although we had already provide… | ||
F4027751 |
Lisa Anne Rogers | Orlando | 2026-08-11 | 37d | Refund No photos | Text / SMS | Customer service | Paid off | Tyesha H | 2026-08-11 | $50 | $50 | $0 | Tyesha H - 08/11/2026 14:40 Monica E Attachments 11:21?AM (3 hours ago) to me, Summer Hello: Client contacted me the booker asking to have the $50 deposit refund post photoshoot. As to the notes for the viewer, sent 1i i… | |
C4024425 |
Jamie Weiman | Chicago | 2026-08-11 | 37d | Chargeback Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Paid off | Mariana N | 2026-08-11 | $2,000 | $2,000 | $0 | Mariana N - 08/11/2026 10:51 she wants to cancel still. gave sticky to alejandro | |
F4033557 |
Bryson Gibbs | Orlando | 2026-08-11 | 37d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-08-11 | $50 | $50 | $0 | Natalia Granado - 08/11/2026 16:45 Issued deposit refund - NG | |
P3740570 |
neco parmlee | New York | 2026-08-10 | 38d | Wants cut Refund Hardship | Outbound call | Customer service | Open | Kendrick P | 2026-08-17 | $3,000 | $265 | $2,385 | …erms of the agreement. We have previously attempted to reach you regarding your account to discuss potential options that could make the payments more manageable, but we were unable to receive a response from you at tha… | |
H4007117 |
Larissa Garcia | Houston | 2026-08-10 | 38d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-10 | $4,000 | $0 | $3,050 | $500 | Kendrick P - 08/10/2026 12:10 Client Name:Larssa Lbarra Model Name: Ashton Ibarra REF# H4007117 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 07/11/26 Date of Complaint: 08/04/26 Sales Sheet:Y ------… | |
C4000089 |
Adriana Trelea | Chicago | 2026-08-10 | 38d | Wants cut Refund | Not stated | Customer service | Paid off | Maddy B | 2026-08-27 | $100 | $100 | $0 | Maddy B - 08/10/2026 12:54 Adriana Rata Aug 5, 2026, 3:09?PM (5 days ago) to me There aren’t pictures available on the portal. Hello Adriana, I apologize for the confusion. Attached please find the contact sheet for Step… | |
P2805296 |
Hilda Felix Fernandez | New York | 2026-08-07 | 41d | Refund | Not stated | Customer service | Open | Veronica H | 2026-08-07 · no reply | $3,000 | $248 | $2,228 | Veronica H - 08/07/2026 09:09 client friend called from 914-463-7845 to cancel and be issued refund adv him that I would not be able to give him a refund as the account have not been paid on for almost a year now | |
P3751017 |
Gaurav Singh | New York | 2026-08-07 | 41d | Chargeback Hardship | Inbound call | Customer service | Open | Veronica H | 2026-08-07 · no reply | $3,000 | $121 | $1,329 | Veronica H - 08/07/2026 16:50 client called back he said he did not want to continue with this service that is why he did a charge back | |
P3889956 |
Shelline Persaud | New York | 2026-08-07 | 41d | Cancel contract Refund | Outbound call | Customer service | Paid off | Kendrick P | 2026-08-12 | $6,000 | $0 | $0 | …t, I can confirm that all products included in your package have been delivered through your client portal. Our records also show that the materials were successfully accessed and downloaded. Because the contracted deli… | |
P3903942 |
NEISHA TORRINGTON | New York | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-01 | $3,500 | $244 | $1,231 | …ave been delivered. However, I respectfully disagree that this resolves my concerns. My decision to purchase was based on my understanding and expectations of what your program would provide. Had I fully understood the … | |
D4032060 |
Karinity Hughes | Dallas | 2026-08-07 | 41d | Refund | Not stated | Customer service | Open | Elly R | 2026-08-10 | $250 | $0 | $200 | Elly R - 08/07/2026 12:08 She is unemployed, but does brand ambassador. Not able to make a payment at all today. Wanted the 50 towards 250 plan. Set up knows NOT refunded. 4 images today | |
C3871575 |
Joseph Asiyanbi | Chicago | 2026-08-07 | 41d | Legal Cancel contract Wants cut We offered Refund Unhappy | Customer service | Open | Charles C | 2026-08-07 · no reply | $4,000 | $-400 | $3,950 | Charles C - 08/07/2026 16:56 Client called and I explained that he needs to make his payment of $400.00 to be current and than I can work with him to reduce the package to full selection of images for a balance of $1200.… | ||
F3892846 |
Idette Ramos | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-10 | $4,000 | $0 | $2,150 | Alejandro P - 08/07/2026 11:06 CONTRACT ISSUE: Client Name: Idette Ramos Model Name: Keyden Rivera REF# F3892846 Total Package Amount: $ 4000 Amount to date: $1850 Date of Shoot: 06/13/2026 Date of Complaint: 07/25/2026 … | ||
F4024080 |
Yohanny Santos | Orlando | 2026-08-07 | 41d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-03 | $2,800 | $0 | $2,350 | …uiries Studio 12:47?PM (0 minutes ago) to Yohanny Hello Yohanny, Thank you for your email, and I apologize for the delayed response. Please note that you entered into a legally binding finance agreement with the studio,… | ||
M4005394 |
Marlene Bedzow | Florida | 2026-08-07 | 41d | Legal Complaint form Refund Hardship Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-31 | $5,000 | $5,000 | $0 | …nd hung up. -------------------------------- I emailed Inquiries Studio <inquiries@studio-1.us> Attachments 11:02?AM (0 minutes ago) to bedzow11 Hello Marlene, Thank you for your call today. For your convenience, I have… | |
F4024507 |
Nina Hunter | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-07 | $3,050 | $3,050 | $0 | …r. After taking time to review the agreement and the information available on your website, I have decided that I do not wish to proceed with this purchase. Since no digital images, portfolio materials, or other product… | |
P4024173 |
Abigail Yebo | New York | 2026-08-07 | 41d | Refund | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-07 | $50 | $50 | $0 | Kendrick P - 08/07/2026 10:46 Client called asking for a refund of the deposit. Refund issued | |
M4029458 |
Mahek Haris / Haris Farooq | Florida | 2026-08-07 | 41d | Refund | Text / SMS | Customer service | Paid off | Ronnie K | 2026-08-07 | $50 | $50 | $0 | Ronnie K - 08/07/2026 09:07 Client sent text: When will i get my refund back? 2:46 AM /// Refund issued Total($50.00) MasterCard 8548($50.00) Mahek Haris Aug 7, 2026 9:06 am Receipt #R0SA | |
M4031287 |
Tracey Garjraj | Florida | 2026-08-07 | 41d | Refund | Not stated | Customer service | Paid off | Lauren B | 2026-08-27 | $4,250 | $4,250 | $0 | Lauren B - 08/07/2026 13:26 model start pro, we did 2100 on one card but ended up removing and refunding that card and doing a different card with the whole amount on it for the 4200, plus the 50 booking deposit for a to… | |
H3754262 |
Alexandria Leathie Ezell | Houston | 2026-08-06 | 42d | Legal Cancel contract Misled Complaint form Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-06 · no reply | $4,000 | $0 | $3,550 | Caet W - 08/06/2026 08:06 client emailed: I have already spoken to someone about this situation. I requested a refund or dispute. I haven’t received any information that was applicable or useful. Also the pictures that w… | ||
C2915656 |
Femi Orukotan | Chicago | 2026-08-06 | 42d | Refund | Not stated | Customer service | Paid off | Veronica H | 2026-08-06 | $4,000 | $1,950 | $0 | Veronica H - 08/06/2026 11:14 call was transferred to me by Alejandro client was over charged, issued refund and end recurring | |
F4008406 |
Aylin Gutierrez & Cristian Imdachi | Orlando | 2026-08-06 | 42d | Legal Complaint form We offered Refund Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-31 | $4,000 | $0 | $3,550 | … y la devolución de mis $300.00 dólares retenidos en efectivo ($250 del depósito del sábado y $50 de la cita de reserva previa). Les informo que mi tarjeta de débito ya fue cancelada de forma permanente por mi banco y q… | |
T4001287 |
Moses Aime Haguruka | Boston | 2026-08-06 | 42d | Refund | Not stated | Customer service | Paid off | Kendrick P | 2026-08-06 | $100 | $100 | $0 | Kendrick P - 08/06/2026 14:27 I emailed Inquiries Studio <inquiries@studio-1.us> 2:26?PM (0 minutes ago) to moseshaguruka34095 Hello Moses, Thank you for your email. As requested, I have processed the refund for your $10… | |
F4027303 |
Liya Musiyenko | Orlando | 2026-08-06 | 42d | Refund | Not stated | Customer service | Paid off | Summer A | 2026-08-06 | $50 | $50 | $0 | Summer A - 08/06/2026 11:25 **REQUESTED REFUND - ISSUED REFUND ** | |
B2601894 |
Aliza Thomas | New York | 2026-08-05 | 43d | Legal Scam claim Misled Buyer's remorse Complaint form We offered Refund No photos Unhappy | Outbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $3,000 | $0 | $2,550 | …livery receipts for your images, website, and digital z card. We sent all materials to you well within the contractual time frame. The initial photoshoot included a professional stylist and edited images. We acknowledge… | |
H2521762 |
Antonio Guerrero | Houston | 2026-08-05 | 43d | Refund | Customer service | Open | Caet W | 2026-08-06 | $3,000 | $250 | $2,250 | …hole responded: If this was your position from the beginning, we're unsure why you agreed to the purchase in the first place. You were shown the images, the package options, and the pricing before placing the order. You… | ||
P3992092 |
Suriyah Hamza | New York | 2026-08-05 | 43d | Cancel contract Buyer's remorse Refund | Customer service | Open | Caet W | 2026-09-08 | $4,000 | $263 | $2,888 | …est the cancellation of our contract and to ask that no further charges be made to my card. When Ms. Deborah met with us and completed the contract, I made it clear that I would need to discuss everything with my husban… | ||
P4023619 |
Wendy Austin | New York | 2026-08-05 | 43d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $3,000 | $0 | $1,550 | $1,000 | …l remaining balance down to 1550 and the monthly payments to 86.11. She instantly accepted, and after I had to explain to her that we are here to help, but if she doesn't make us aware of her concerns, we cannot help, a… |
H4021119 |
Mirna De La Garza | Houston | 2026-08-05 | 43d | Refund Unhappy | Customer service | Open | Steph A | 2026-08-28 | $4,000 | $400 | $1,600 | …pportunities in Los Angeles. ? How to Join Step 1 Reply to this email requesting your registration link. Step 2 Complete your annual website profile payment. Step 3 Receive your non-exclusive agreement through DocuSign.… | ||
T3749428 |
Sean Scheiffern | Boston | 2026-08-05 | 43d | Legal Cancel contract Misled Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $1,500 | $0 | $1,325 | … if you attempt taking me to collections. Now i do not see why this is a hard decision? I will not even leave a review either. I was in a coma for 12days just over 3 years ago and i surly do not want to waste 1 minute o… | |
C3846234 |
Michael Apollo | Chicago | 2026-08-05 | 43d | Refund | Not stated | Customer service | Open | Charles C | 2026-08-05 · no reply | $4,000 | $575 | $2,875 | Charles C - 08/05/2026 12:16 client's ex girlfriend called 815-791-3046 to ask that her card be removed form account she also wanted to be refunded as well. She told me she gave him permission to use the card but he was … | |
C3750730 |
@muzpaid | Chicago | 2026-08-05 | 43d | Chargeback Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Outbound call | Customer service | Paid off | Caet W | 2026-08-06 | $6,000 | $6,000 | $0 | … to our $2,000 package, which included your Digital images. Digital Z Card, Talent Guide, and resources. Because part of your order had already been released before your request for termination, a full cancellation and … | |
D4005631 |
Garima Zucker | Dallas | 2026-08-05 | 43d | Refund | Customer service | Paid off | Roberto M | 2026-08-05 | $5,050 | $5,050 | $0 | …pportunities in Los Angeles. ? How to Join Step 1 Reply to this email requesting your registration link. Step 2 Complete your annual website profile payment. Step 3 Receive your non-exclusive agreement through DocuSign.… | ||
N4027220 |
Weston Shirey | Nashville | 2026-08-05 | 43d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-08-05 | $450 | $450 | $0 | Natalia Granado - 08/05/2026 13:41 Issued deposit refund - to balance account- NG | |
M2875741 |
Tanena Jarrett | Florida | 2026-08-04 | 44d | Cancel contract Buyer's remorse Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $0 | $2,950 | $500 | Alejandro P - 08/04/2026 16:25 Disregard the last note; it was for a different account. 08/04/2026 16:30 - [Aug 4, 2026, 4:30 PM] Natalie: Customer requested assistance, and a $500 reduction was applied to their account.… |
H2906485 |
Sabina Rios | Houston | 2026-08-04 | 44d | Legal Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-04 · no reply | $3,000 | $289 | $2,311 | …Contract No. H2906485, including breach of contract and violations of the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code §17.46 et seq.). Studio 1 responded that same day rejecting all claims and asserting a… | ||
T2882369 |
Bettie Milbin | Boston | 2026-08-04 | 44d | Chargeback Misled Unhappy | Customer service | Open | Caet W | 2026-08-06 | $4,025 | $271 | $2,979 | …with my profile and that opportunities would be set up for me to access. That was a major reason I agreed to sign the agreement. That was not the case, and the services I received did not match what was represented to m… | ||
D3838928 |
Denzel Tomusange | Dallas | 2026-08-04 | 44d | Cancel contract Buyer's remorse Wants cut We offered Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-05 | $1,500 | $284 | $1,016 | Kendrick P - 08/04/2026 13:58 Hi Denzel, Thanks for reaching out. I understand your concerns about the monthly payments and the negative balance on your account. The contract you have is non-cancellable, and payments you… | |
T3759138 |
Melissa Santos | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Maddy B | 2026-08-25 | $4,000 | $0 | $1,550 | … would be happy to assist you. As I mentioned previously, a complete cancellation is not possible. However, understanding your situation, the Management Team is willing to offer an option to help reduce your financial b… | ||
T3894454 |
Melisa Mdawadde | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Maddy B | 2026-08-07 | $4,000 | $50 | $1,900 | $1,500 | …e following email which was sent out by Alejandro - his email was sent from inquiries@studio-1.us . - Thank you Maddy- MAPS Studio BOSTON / STUDIO 1 Hello Melisa, Thank you for your response. Unfortunately, I am not abl… | |
N3728916 |
Laura Greene | Nashville | 2026-08-04 | 44d | Legal Refund | Inbound call | Customer service | Open | Veronica H | 2026-08-04 · no reply | $2,500 | $346 | $1,729 | Veronica H - 08/04/2026 09:34 client called she said that her checks were stolen and she had to get an Attorney to help to get her money back so she waiting on a new card to come because she is changing banks | |
M4025352 |
Maricielo Arroyo | Florida | 2026-08-04 | 44d | Refund | Not stated | Customer service | Paid off | Terri M | 2026-08-12 | $50 | $50 | $0 | Terri M - 08/04/2026 16:02 this is a difficult one all her family is photograpers and she is as well. i am giving them an hour to let everything digest, if not it will be a refund. she has a friend with her who was also … | |
H2600872 |
Grace Kalu | Houston | 2026-08-03 | 45d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-08-03 | $4,000 | $1,640 | $60 | $1,500 | …ailing regarding the recent charge I received for the studio package I bought a while back. I was paying it off monthly and the month of June was the last month of my payment, because after that month the entire amount … | |
M2943694 |
Meg Hannigan | Florida | 2026-08-03 | 45d | Cancel contract Wants cut Refund No photos | Customer service | Reduced since | Caet W | 2026-08-11 | $7,000 | $0 | $2,400 | $3,500 | Caet W - 08/03/2026 08:19 fwd'd client email to Alejandro: Can you help with this? I'm confused as to why this client thinks we're giving her a refund, per the notes and your last email to her she owes us. | |
M3995675 |
Rochelle Silver | Florida | 2026-08-03 | 45d | Legal Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Paid off | Maddy B | 2026-08-03 | $2,500 | $2,500 | $0 | Maddy B - 08/03/2026 14:16 refund of $1500 was issued by AP - verified with production that images were on portal - mb | |
D4024435 |
Keshitha Kuchipudi | Dallas | 2026-08-01 | 47d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-03 | $50 | $50 | $0 | Elly R - 08/01/2026 11:20 Thanks Hanna, mom said she came in bc thought was agent. They are not ready to pay for a portfolio. offered the 2 images with deposit, first said she wanted refunded. Dad said to do the 50 for 2… | |
C2792196 |
Dominique Reynolds | Chicago | 2026-07-31 | 48d | Refund Hardship | Inbound call | Customer service | Open | Charles C | 2026-07-31 · no reply | $3,000 | $661 | $1,752 | Charles C - 07/31/2026 12:26 Client called saying that he was not prepared for the payment of $241.30 to be processed so We worked out where we would refund him $211.30 and keep $30.00, processed refund and emailed him t… | |
P3860508 |
L’oreal Noble | New York | 2026-07-31 | 48d | Refund No photos | Outbound call | Customer service | Open | Charles C | 2026-07-31 · no reply | $4,000 | $148 | $3,402 | Charles C - 07/31/2026 11:56 client called because she was not ready for her payment of $295.83 to be taken and asked if we could refund her, I approved for half which is $147.91 to refunded this one time, and I advised … | |
T4024858 |
Daniel Champagne | Boston | 2026-07-31 | 48d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-31 | $4,000 | $-850 | $0 | $4,000 | Alejandro P - 07/31/2026 10:38 CONTRACT ISSUE: Client Name: Daniel Champagne Model Name: Evan Champagne REF# T4024858 Total Package Amount: $4000 Amount to date: $850 Date of Shoot: 07/30/2026 Date of Complaint: 07/31/20… |
P4027629 |
Cliton Fernandes | New York | 2026-07-30 | 49d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Steph A | 2026-08-18 | $4,000 | $-550 | $0 | $3,500 | Steph A - 07/30/2026 09:49 CLIENT WANts to cancel/ tranf to alejandro | |
H3759817 |
Pratistha Devkota | Houston | 2026-07-30 | 49d | Chargeback Wants cut Unhappy | Customer service | Paid off | Caet W | 2026-08-03 | $3,000 | $1,950 | $0 | $700 | …ing returned to your account. Your reason for the dispute is listed as "Goods/services canceled". We show no record of you contacting our studio regarding any interest in canceling your order. The last communication we … | |
C3875463 |
Valentine Kasongo | Chicago | 2026-07-30 | 49d | Cancel contract Complaint form Refund Hardship Unhappy | Customer service | Open | Ronnie K | 2026-07-30 · no reply | $4,000 | $0 | $3,550 | Ronnie K - 07/30/2026 15:46 Client replied to pipeline missed payment message: I've asked you guys to cancel my contract for a while now /// Forward to inquiries | ||
F4022399 |
Leonardo Diaz | Orlando | 2026-07-30 | 49d | Cancel contract Complaint form Refund Unhappy | Inbound call | Customer service | Reduced since | Audra T | 2026-07-30 | $4,000 | $86 | $1,464 | $2,000 | … did not sign the wrong one because we only have one. He said he thought he was just buying 6 images. I informed him that he did not discuss just buying images or else I would have had him pick out 6 that day and sent t… |
D4024433 |
Desiree Santana | Dallas | 2026-07-30 | 49d | Refund | Inbound call | Customer service | Paid off | Zebbie R | 2026-07-30 | $50 | $50 | $0 | Zebbie R - 07/30/2026 11:20 she called in to say the reason she didn't buy is because she didn't like the photos. she wants a refund | |
F4007593 |
Juan Martell | Orlando | 2026-07-30 | 49d | Refund | Not stated | Customer service | Paid off | Audra T | 2026-07-31 | $25 | $25 | $0 | Audra T - 07/30/2026 15:40 He said all his money was stolen out of his account. He couldnt even get the $25 refunded because the account is closed. sent 2 images. | |
D2494969 |
Tiara Mendoza | Dallas | 2026-07-29 | 50d | Legal Scam claim Misled Refund No photos | Customer service | Open | Caet W | 2026-09-08 | $4,000 | $1,138 | $813 | … promised. It was supposed to be TiaraMonay and that’s not what was put out I also have looked very well into “studio one” and I’m not the only one that has gotten scammed. I feel the amount I have paid so far is enough… | ||
D2938699 |
Jane Ibeneme | Dallas | 2026-07-29 | 50d | Cancel contract Wants cut We offered Refund | Inbound call | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $980 | $1,470 | … like to forfeit this plan? responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | |
N4008330 |
Harper Abercrombie | Nashville | 2026-07-29 | 50d | Cancel contract Misled Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-03 | $2,500 | $183 | $2,017 | …re the purchase was finalized. The financing agreement outlines the products and services included in your package, as well as the associated payment obligations. At this stage, we have already fulfilled obligations und… | ||
N3893627 |
Rinaida Hoering | Nashville | 2026-07-29 | 50d | Misled Refund | Customer service | Paid off | Roberto M | 2026-07-29 | $6,000 | $6,000 | $0 | …at is written. I have some little worries on this, can you please help me review the documents before I sign it, if I have future on this, remember I live in Tennessee this agency base in Texas unless they have client t… | ||
M4003749 |
Juan Francisco Lopez III | Florida | 2026-07-29 | 50d | Refund Hardship | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-29 | $50 | $50 | $0 | Alejandro P - 07/29/2026 15:31 The client called in and requested the refund of his booking deposit, so I processed the refund for the client. | |
H4003923 |
Somia Elfarh | Houston | 2026-07-29 | 50d | Refund | Not stated | Customer service | Paid off | Kendrick P | 2026-07-29 | $50 | $50 | $0 | Kendrick P - 07/29/2026 11:45 I emailed Inquiries Studio <inquiries@studio-1.us> 11:45?AM (0 minutes ago) to somiaelfarh12 Hello Somia, Thank you for your email. I understand you requested a refund of your deposit. I wou… | |
H3871211 |
Marquis Mcgilbra | Houston | 2026-07-28 | 51d | Buyer's remorse Wants cut Refund | Text / SMS | Customer service | Open | Kendrick P | 2026-07-28 · no reply | $3,000 | $442 | $2,208 | …, attending relevant events, and actively using social media along with the materials provided to increase visibility. These combined efforts play a key role in creating opportunities within the industry. As mentioned i… | |
T4006479 |
Neena Howard | Boston | 2026-07-28 | 51d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Paid off | Kendrick P | 2026-07-28 | $4,000 | $0 | $0 | $3,550 | Kendrick P - 07/28/2026 10:50 Client Name:Neena Howard Model Name: Mazulio Warren REF# T4006479 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 07/24/26 Date of Complaint: 07/27/26 Sales Sheet: Y -----… | |
H2734328 |
Shaydon Coulter | Houston | 2026-07-28 | 51d | Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-07-28 | $4,000 | $1,050 | $0 | Veronica H - 07/28/2026 11:10 client called to see if he had to make payment because he received a statement that shows -295 went over the payment client overpaid we missed that he made 2 payments in Oct issued refund | |
F4021920 |
Kirsten Williams | Orlando | 2026-07-28 | 51d | Refund | Not stated | Customer service | Paid off | Maddy B | 2026-07-28 | $150 | $150 | $0 | Maddy B - 07/28/2026 13:48 refund issued - problem client - wanted more images - refunded and got rid of her - viewer should not have forwarded additional free images (11) - | |
H4024142 |
Dina Castro | Houston | 2026-07-28 | 51d | Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-01 | $3,050 | $3,050 | $0 | …today. If you have any additional questions or need further assistance, please feel free to reach out. I’ll be happy to help. Kind Regards, Kendrick ------------------------ Client Name:Dina Castro Model Name: Zachariah… | |
D4023812 |
Bhagya Sri Puduri | Dallas | 2026-07-28 | 51d | Refund | Text / SMS | Customer service | Paid off | Bari M | 2026-07-28 | $50 | $50 | $0 | Bari M - 07/28/2026 15:37 She texted me she wanted a refund. Done | |
M4026928 |
Sara Boksz | Florida | 2026-07-28 | 51d | Buyer's remorse Refund | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-28 | $50 | $50 | $0 | Kendrick P - 07/28/2026 15:49 Client called as they were leaving the shoot to express that she has communicated to her husband and does not want to move forward. I have issued the refund. | |
M2627846 |
Claudia Collazos | Florida | 2026-07-27 | 52d | Chargeback Wants cut No photos | Outbound call | Customer service | Open | Emily L | 2026-08-05 | $3,000 | $2,080 | $520 | Emily L - 07/27/2026 12:06 unpaid since FEB we sent message i let her know only $520 owed if she can pay off I will reduce it $270.00 | |
D2942982 |
Chase Johnson | Dallas | 2026-07-27 | 52d | Refund | Outbound call | Customer service | Open | Irving S | 2026-07-27 · no reply | $4,000 | $890 | $2,660 | …on. Cons While the agreement offers several attractive benefits, there are also a few provisions that should be carefully reviewed before signing. One notable concern is the initial shipping fee, which requires the infl… | |
H3991656 |
Fernando Lopez | Houston | 2026-07-27 | 52d | Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-27 | $4,000 | $269 | $1,181 | $500 | …able. If you have any additional questions or concerns, please feel free to reach out. I’ll be happy to assist. Kind Regards, Kendrick ---------------------------------- Client Name:Fernando E. Lopez Model Name: Fernand… | |
F4000720 |
Ariel Raba | Orlando | 2026-07-27 | 52d | Legal Chargeback Cancel contract Misled No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $3,000 | $208 | $2,292 | …her opportunity to capture images she would feel more comfortable with. The client declined, stating that she no longer trusted the company. I also offered to review possible reduction options to help resolve the situat… | |
D3994434 |
Amani R. Freeman | Dallas | 2026-07-27 | 52d | Cancel contract Complaint form We offered Refund Unhappy | Customer service | Paid off | Mariana N | 2026-08-04 | $3,000 | $3,000 | $0 | Mariana N - 07/27/2026 14:13 called and said she was unhappy about the sites, she said that she's followed all the instructiosn in her talent guide and ndext steps email however she hasnt been able to book anything. i le… | ||
N4020978 |
Tyler Walker | Nashville | 2026-07-27 | 52d | Refund | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-27 | $500 | $500 | $0 | Tyesha H - 07/27/2026 15:06 Client called in regarding a refund of $2k I issued the refund | |
H4004707 |
Susan Scott | Houston | 2026-07-27 | 52d | Refund Unhappy | Customer service | Paid off | Steph A | 2026-08-26 | $4,000 | $4,000 | $0 | …pportunities in Los Angeles. ? How to Join Step 1 Reply to this email requesting your registration link. Step 2 Complete your annual website profile payment. Step 3 Receive your non-exclusive agreement through DocuSign.… | ||
D4023724 |
Ryan Alexander | Dallas | 2026-07-27 | 52d | Refund | Not stated | Customer service | Paid off | Maddy B | 2026-07-27 | $6,000 | $6,000 | $0 | Maddy B - 07/27/2026 16:06 issued a $4500 refund - xcled website + comp card - client had already downloaded the selection mb 08/05/2026 12:14 - [Aug 5, 2026, 12:14 PM] Natalie: Removed from AI: No reason provided | |
D4024302 |
Jessica Polo | Dallas | 2026-07-27 | 52d | Refund | Customer service | Paid off | Maddy B | 2026-07-27 | $400 | $400 | $0 | Maddy B - 07/27/2026 09:17 Maddy Studio 1 <maddy@studio-1.us> 9:16?AM (0 minutes ago) to Inquiries, Bari Hi Bari - she downloaded the images twice that morning so Inquiries will reach out to her. Attn: Inquiries Team - p… | ||
P4023997 |
Amy Nguyen | New York | 2026-07-27 | 52d | Refund | Not stated | Customer service | Paid off | Gareth S | 2026-07-27 | $400 | $400 | $0 | Gareth S - 07/27/2026 09:27 Booking deposit refunded. | |
D2829403 |
Shalisa Pointer | Dallas | 2026-07-24 | 55d | Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-07-24 | $3,500 | $2,950 | $0 | Veronica H - 07/24/2026 11:53 client called because she was overcharged, issued refund of $50 and end billing | |
C3889709 |
Tyshawna Donegan | Chicago | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-07-24 · no reply | $4,000 | $592 | $2,958 | Alejandro P - 07/24/2026 11:36 I called the client, but was not able to leave a VM, so I texted: **Hello Tyshawna,** My name is Alejandro from Maps Studios. We received your voicemail regarding your request to cancel you… | ||
F4001099 |
Naomi Ranga-Sammy | Orlando | 2026-07-24 | 55d | Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-25 | $3,000 | $368 | $2,282 | Kendrick P - 07/24/2026 15:03 Client called asking why she was charged 6 days after making her first down payment. She doesn't mind paying, but she was charged twice in one week. I refunded the amount she was charged and… | |
T4023098 |
Jack Sheehy | Boston | 2026-07-23 | 56d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-30 | $400 | $400 | $0 | …ed to speak to Maddy. He wanted to know if the conditions on the contract are non-negotiable. I told her that she would tell him the same thing I did in my email and that we are not able to change the contract. I explai… | |
P3882179 |
Aaliyah Acevevl | New York | 2026-07-23 | 56d | Cancel contract Buyer's remorse Wants cut We offered Refund Unhappy | Customer service | Reduced since | Caet W | 2026-07-23 | $4,000 | $0 | $3,050 | $500 | …ur order placement. By that time, your images had already been released and production on your remaining materials had already begun. You were provided a discount offer along with the option to refinance your monthly pa… | |
H3989087 |
Latreia Alexander | Houston | 2026-07-23 | 56d | Chargeback | Customer service | Open | David M | 2026-07-23 · no reply | $4,000 | $296 | $3,254 | …your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://averylee.usa-models.com/login Click "Log in" on the upper right-hand c… | ||
T2935429 |
Akela Mullins | Boston | 2026-07-23 | 56d | Legal Refund Hardship Unhappy | Customer service | Open | Charles C | 2026-08-05 | $4,000 | $246 | $3,304 | Charles C - 07/23/2026 11:50 Called client in regards to the past dues client started the call by saying she was pressured to sign for the package, and that she is now working with the attorney general and that she is no… | ||
N3992573 |
Loren Lignelli | Nashville | 2026-07-23 | 56d | Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-26 | $3,000 | $510 | $2,040 | …sday, July 21 2026 2:54 PM From: LOREN BETTRIDGE (702) 321-2375 Duration: 32 seconds Voicemail box: 329 Transcript: Hi, my name is Lauren Linnelli. I'm trying to reach somebody about my daughter Liliana We're just reall… | |
T4007041 |
Neryandra Vemba | Boston | 2026-07-23 | 56d | Refund | Customer service | Paid off | Ronnie K | 2026-07-23 | $50 | $50 | $0 | Ronnie K - 07/23/2026 09:52 Issued refund to client: Total($50.00) Visa 5802($50.00) Jul 23, 2026 9:51 am Receipt #Ru57 /// refund receipt sent to client | ||
P3994647 |
Shanta Begum (aunt) | New York | 2026-07-22 | 57d | Refund | Not stated | Customer service | Paid off | Kendrick P | 2026-07-22 | $50 | $50 | $0 | …026 10:44 I emailed Inquiries Studio <inquiries@studio-1.us> 10:44?AM (0 minutes ago) to ansha03292010, hasan_mil66 Hello Shanta, Thank you for reaching out. Please understand that, according to the signed agreement, th… | |
P4002564 |
Shimarad Mehr | New York | 2026-07-22 | 57d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-22 | $50 | $50 | $0 | Alejandro P - 07/22/2026 15:29 The client called in and requested to know if her deposit was refunded. I told him that it was processed on 07/16/2026. I sent him the receipt. | |
F4022379 |
Charles Austin | Orlando | 2026-07-22 | 57d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-22 | $50 | $50 | $0 | Alejandro P - 07/22/2026 16:12 The client called in and requested a refund, so I refunded him and sent the receipt. | |
M3999643 |
Jonanna White | Florida | 2026-07-21 | 58d | Cancel contract Buyer's remorse Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-28 | $4,000 | $542 | $2,008 | $1,000 | Kendrick P - 07/21/2026 12:06 Client Name:Jonanna White Model Name: Alyssa White REF# M3999643 Total Package Amount: $4000.00 Amount to date: $745.83 Date of Shoot:06/27/26 Date of Complaint: 07/06/26 Sales Sheet: Y ----… | |
H3846354 |
Brandie McGee | Houston | 2026-07-21 | 58d | Refund Hardship | Inbound call | Customer service | Open | Emily L | 2026-09-15 | $4,000 | $0 | $3,600 | …/2026 13:21 starting back to work in August- she's been going thru a lot since she had to apply for disability thru her job- due to recent New seizures. She can make a small payment after August- Doesnt even have food i… | |
P4007275 |
Aboede Abiodun | New York | 2026-07-21 | 58d | Refund | Not stated | Customer service | Paid off | Rob A | 2026-07-27 | $50 | $50 | $0 | Rob A - 07/21/2026 16:56 client was already asking about refundable deposit, explained again, if successful deposit can be put towards portfolio which starts from $399, if you are not successful your deposit will be refu… | |
H2632935 |
Kaiden Ellison | Houston | 2026-07-20 | 59d | Refund No photos | Customer service | Open | Emily L | 2026-07-21 | $4,000 | $2,667 | $533 | Emily L - 07/20/2026 15:42 for some reason she thinks she should get a refund but when I add all up in SQUARE the account requires one more payment $2933.26 plus $800 = $3733.26 | ||
C2882382 |
Cypher Eason | Chicago | 2026-07-20 | 59d | Legal Chargeback Misled Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-20 · no reply | $4,050 | $-1,875 | $3,375 | …2026 08:20 client emailed; To the Management of MAPS Studios, I am writing in response to your recent notification regarding an alleged outstanding balance on my account. Please consider this email formal notice that I … | |
N3753146 |
Leah Doty | Nashville | 2026-07-20 | 59d | Cancel contract Misled Buyer's remorse Refund Unhappy | Customer service | Open | David M | 2026-07-20 · no reply | $1,500 | $650 | $650 | …e no indication that any meaningful effort is being made on my behalf. At this point, I am genuinely confused about what I am paying for. From my perspective, I am being charged every month for a service that has produc… | ||
T3889651 |
Maria Figueiredo | Boston | 2026-07-20 | 59d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Mariana N | 2026-07-20 | $400 | $400 | $0 | Mariana N - 07/20/2026 13:48 just noticed she got a refund | ||
M4005292 |
Denise Clark | Florida | 2026-07-20 | 59d | Refund Hardship | Not stated | Customer service | Paid off | Victoria M | 2026-07-20 | $50 | $50 | $0 | Victoria M - 07/20/2026 12:18 issued dep refund cannot move forward due to sons wedding | |
F4022270 |
Nia Whyte | Orlando | 2026-07-20 | 59d | Refund | Not stated | Customer service | Paid off | Ronnie K | 2026-07-20 | $50 | $50 | $0 | Ronnie K - 07/20/2026 11:44 Client email Inquiries for refund: /// This is done 07/20/2026 13:48 - [Jul 20, 2026, 1:48 PM] Natalie: Removed from AI: No reason provided | |
M4005429 |
Rebecca Isaac | Florida | 2026-07-20 | 59d | Refund | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-20 | $50 | $50 | $0 | Tyesha H - 07/20/2026 13:59 Client called in to find out about the $50 booking deposit refund I explained that if they decide not to move forward, she can give us a call and request a refund I also told her that if they … | |
M4007486 |
Carmen Cigozzi | Florida | 2026-07-17 | 62d | Refund | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $4,000 | $204 | $2,246 | Alejandro P - 07/17/2026 13:24 The client called in and was wondering about the $50 deposit if it was going to be refunded, and I explained that id was used toward her pack, and I sent an account statement. | |
F4007127 |
Rachel Mabrey | Orlando | 2026-07-17 | 62d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-20 | $4,050 | $4,050 | $0 | Tyesha H - 07/17/2026 14:18 Client Name: Rachel Mabrey Model Name: Rachel Mabrey REF# F4007127 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 07/15/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y --… | |
P4022867 |
Rose Sarfo | New York | 2026-07-17 | 62d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-08 | $4,000 | $4,000 | $0 | Natalia Granado - 07/17/2026 10:35 Issued deposit refund - NG | |
D2909541 |
Pim Phrom-Aree | Dallas | 2026-07-16 | 63d | Wants cut Refund Hardship | Inbound call | Customer service | Open | Charles C | 2026-09-10 | $4,000 | $894 | $2,481 | Charles C - 07/16/2026 12:26 Client called in regards to her account, she wanted to push the recurring but we did not get to her in time and a payment of $281.25 was taken today, so I approved to refund the amount + emai… | |
H3754204 |
Valeria Martinez -Chavez | Houston | 2026-07-16 | 63d | Cancel contract Wants cut Refund | Inbound call | Customer service | Open | Tyesha H | 2026-09-11 | $3,000 | $821 | $1,829 | Tyesha H - 07/16/2026 12:04 Client called in stating that she would like to cancel I explained that I wouldn't be able to cancel, as she has received all products I offered to apply a $500 reduction and an 18-month exten… | |
M3891103 |
Silvia Altman | Florida | 2026-07-16 | 63d | Refund | Customer service | Paid off | Alejandro P | 2026-07-16 | $50 | $50 | $0 | …3:50?PM to me M3891103 ---------- Forwarded message --------- From: Silvia Bellorin <scbellorin@gmail.com> Date: Wed, Jun 10, 2026 at 2:55?PM Subject: Re: Selecting Your Image M3891103 To: Studio Production <production@… | ||
F3993352 |
Isabella Valentina Medina Difurt | Orlando | 2026-07-16 | 63d | Refund | Not stated | Customer service | Paid off | Tyesha H | 2026-07-16 | $50 | $50 | $0 | Tyesha H - 07/16/2026 12:10 Refund issued $50 | |
F4006466 |
Zach Nobel | Orlando | 2026-07-16 | 63d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-16 | $50 | $50 | $0 | Alejandro P - 07/16/2026 11:48 The client called in and requested the deposit to be refunded. I processed the refund and sent the receipt. | |
D4006062 |
Jaikanthan Sankaradass | Dallas | 2026-07-16 | 63d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-07-17 | $50 | $50 | $0 | …7/16/2026 15:51 Stated they did not know to pay today, kept focusing on their other daughter coming in. I would not book her. They are not serious and not interested in building a portfolio. They were told multiple time… | |
P3876263 |
Jordan Alfano | New York | 2026-07-15 | 64d | Legal Cancel contract Misled Wants cut We offered Refund Unhappy | Text / SMS | Customer service | Open | Maddy B | 2026-07-15 · no reply | $4,000 | $0 | $3,450 | Maddy B - 07/15/2026 12:44 2nd response documents in vault - mb Ref: P3876263. Dear Ms. James, We have made a good-faith effort to reach a mutually agreeable resolution regarding Ms. Alfano's account. As a courtesy, we e… | |
F3891759 |
Reina Lagares | Orlando | 2026-07-15 | 64d | Refund | Outbound call | Customer service | Open | Charles C | 2026-09-15 | $3,000 | $221 | $2,429 | Charles C - 07/15/2026 15:15 Called client in regards to the vm she left, client had two recurring setup, and was charged twice so I ended on of those recurring and refunded the extra payment of $220.83 + emailed receipt… | |
P3995794 |
Susana Munoz | New York | 2026-07-15 | 64d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-07-15 | $4,350 | $4,350 | $0 | …NDRO Susanna Moffitt Jul 12, 2026, 4:55?PM (3 days ago) to me Hello Studio 1 team, I hope you’re doing well. I’m reaching out because I need some follow-up and clarification regarding the services I paid $3,000 for to h… | ||
H4007856 |
Maha Khanom | Houston | 2026-07-15 | 64d | Refund | Not stated | Customer service | Paid off | Stephen R | 2026-07-15 | $50 | $50 | $0 | Stephen R - 07/15/2026 11:00 refunded her $50 | |
M3838867 |
Daniel Grilo Correa | Florida | 2026-07-14 | 65d | Legal Chargeback Cancel contract Misled Complaint form Wants cut Refund Unhappy | Customer service | Open | Caet W | 2026-08-10 | $3,500 | $280 | $2,520 | …ning materials were produced and delivered, as we were contractually obligated to do. Because of this, the order cannot be cancelled. Your account has now been halted due to an open dispute you've placed with your bank … | ||
F4002237 |
Joshua Cross | Orlando | 2026-07-14 | 65d | Cancel contract Complaint form Wants cut Refund Unhappy | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $288 | $3,163 | …great I just thought this was going to be something different. ----------------- I emailed: Natalie <inquiries@studio-1.us> 11:46?AM (3 minutes ago) to jc063092 Good afternoon Joshua, Thanks for reaching out and sharing… | ||
N3884828 |
Christopher Washington | Nashville | 2026-07-14 | 65d | Refund | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-14 | $50 | $50 | $0 | Tyesha H - 07/14/2026 13:56 Client called in requesting to have his deposit refunded Refund issued $50 | |
D4004928 |
Brandon Pierce | Dallas | 2026-07-14 | 65d | Refund | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-14 | $50 | $50 | $0 | Kendrick P - 07/14/2026 14:18 Client called, saying he wanted to have his refund issued as he doesn't want any images. Refund issued. | |
D4003278 |
(Brother) Ntoro Akpabio; (Mom) Emem Akpa | Dallas | 2026-07-14 | 65d | Legal Misled Refund | Customer service | Paid off | Kendrick P | 2026-07-14 | $50 | $50 | $0 | Kendrick P - 07/14/2026 15:18 Client emailed Amefon Akpabio Jul 13, 2026, 5:46?PM (21 hours ago) to me Kendrick, We have received the $50 refund. For the record, we did not keep or accept any photos. --------------------… | ||
T4006124 |
Claessens Rene | Boston | 2026-07-14 | 65d | Refund Unhappy | Inbound call | Customer service | Paid off | Natalia Granado | 2026-07-14 | $50 | $50 | $0 | Natalia Granado - 07/14/2026 11:30 Issued deposit refund - NG | |
H2822150 |
Krystal Castacio | Houston | 2026-07-13 | 66d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-07-30 | $3,000 | $133 | $267 | $1,800 | …he electronic signature associated with the alleged loan agreement on the above-referenced account. Ms. Castacio is exercising her consumer rights under the federal Electronic Signatures in Global and National Commerce … | |
M3996176 |
Maybel | Florida | 2026-07-13 | 66d | Buyer's remorse Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-24 | $2,000 | $339 | $911 | $500 | …u for your email. I have reviewed your account, and you are correct. A charge of $200 was processed on the same day I applied the adjustment to your account. Unfortunately, the payment was processed before the adjustmen… | |
D4004376 |
Ana Buckley | Dallas | 2026-07-13 | 66d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Caet W | 2026-07-13 | $4,000 | $-562 | $0 | $4,000 | …emoved; No additional charges will be attempted; and No balance will be submitted for collection or credit reporting. If this matter is not promptly resolved, I will provide this written revocation and supporting docume… | |
D4007415 |
Gertrude Macakiage | Dallas | 2026-07-13 | 66d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-13 | $4,000 | $0 | $0 | $2,950 | Kendrick P - 07/13/2026 13:34 Client called requesting to cancel because her husband is divorcing her and she doesn't think she can afford to move forward with the package. She was offered a reduction to the amount she h… |
T3997478 |
Alejandra Huertas | Boston | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Paid off | Maddy B | 2026-08-07 | $4,000 | $-850 | $0 | $4,000 | Maddy B - 07/13/2026 11:30 Consumer Complaint with Mass Atty Gen Office in Vault - my response is in vault as well. client had not downloaded materials - refunded fully - removed portal (Manny advised + imgs removed) + f… | |
C3850385 |
Chloe Parkin | Chicago | 2026-07-13 | 66d | Cancel contract Misled We offered Refund Hardship Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-07-27 | $3,500 | $111 | $2,889 | …ties within the industry. If you would like, I can arrange for our Outreach Team to reach out and provide additional guidance and support with moving forward. We understand that you are seeking a resolution; however, af… | |
F3760742 |
Otilia del Valle Omaña | Orlando | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Outbound call | Customer service | Paid off | Alejandro P | 2026-08-03 | $3,500 | $-650 | $0 | $3,100 | Alejandro P - 07/13/2026 11:45 The client called in and wanted to to booked her reshoot she wanted to have a full reshoot but I told her that this is not possible since she was reduce to 10 images. I explained that once … |
P3889094 |
Karen Leemou | New York | 2026-07-13 | 66d | Refund | Not stated | Customer service | Paid off | Kendrick P | 2026-07-13 | $50 | $50 | $0 | Kendrick P - 07/13/2026 12:04 Issued a $50 refund | |
H3991535 |
David Medina | Houston | 2026-07-13 | 66d | Chargeback Refund | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-13 | $50 | $50 | $0 | Kendrick P - 07/13/2026 12:24 Client called requesting that his deposit be refunded; however, it has been almost a month, and on top of that, he has received images in accordance with the agreement: 2 images. The client … | |
M4003849 |
Dina Edmonds | Florida | 2026-07-13 | 66d | Scam claim Refund | Outbound call | Customer service | Paid off | Kendrick P | 2026-07-13 | $700 | $700 | $0 | …his studio is just a scam and I just want a refund you can keep the digitals or delete them. My friend is a model for Wilhelmina and she told me If a company tells you they love your look but you must pay hundreds of do… | |
M4004672 |
Lauren Shaner | Florida | 2026-07-13 | 66d | Wants cut Refund | Not stated | Customer service | Paid off | Summer A | 2026-07-13 | $50 | $50 | $0 | Summer A - 07/13/2026 11:28 *Contacted me she decided not to proceed, Can not afford it at this time* Requested refund - ISSUED REFUND $50 | |
P4000225 |
Joann Pass | New York | 2026-07-13 | 66d | Cancel contract Misled Complaint form Refund Unhappy | Customer service | Paid off | Caet W | 2026-07-13 | $6,000 | $6,000 | $0 | Caet W - 07/13/2026 08:37 client emailed: I am providing immediate written notice that I rescind and cancel Order P4000225, dated July 11, 2026, concerning my minor daughter, Nikita Paas. Before I agreed to this transact… | ||
H4006375 |
Fred Aarabi and Leyla Daneh | Houston | 2026-07-13 | 66d | Misled Refund Unhappy | Text / SMS | Customer service | Paid off | Ronnie K | 2026-07-13 | $50 | $50 | $0 | …important financial details were withheld until the very end. We are not saying that companies should not charge for their services. However, we strongly believe that all significant costs should be disclosed before fam… | |
P4008092 |
Gina Somma | New York | 2026-07-13 | 66d | Refund | Not stated | Customer service | Paid off | Dalis F | 2026-07-15 | $50 | $50 | $0 | Dalis F - 07/13/2026 12:54 She actually called me saying she currently doesn't have the budget to invest $400 in a portfolio and wanted to cancel and get her refund / I explained to her that we couldn't refund her, since… | |
D3903217 |
Daniel Garza | Dallas | 2026-07-10 | 69d | Legal Scam claim Cancel contract Complaint form We offered Refund Unhappy | Customer service | Paid off | Maddy B | 2026-07-17 | $4,000 | $3,500 | $0 | Maddy B - 07/10/2026 11:30 Response to complaint in vault - recurring ended + reduction applied to finance ?Dear Mr. Garza, Your matter has been escalated to upper management. Your request to cancel all future payments a… | ||
T2791152 |
Maria Segarra | Boston | 2026-07-10 | 69d | Refund No photos Hardship Unhappy | Inbound call | Customer service | Paid off | Irving S | 2026-07-10 | $3,000 | $425 | $0 | Irving S - 07/10/2026 11:45 Called to set up a mentorship call; client was very upset with the procedure and, for the first 15 minutes, went on a rant about how disappointed she was with the procedure. I told her I would… | |
H4003642 |
Kirti Upponi | Houston | 2026-07-10 | 69d | Cancel contract Refund | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-10 | $50 | $50 | $0 | Tyesha H - 07/10/2026 15:36 Client called in requesting to cancel She states that she told Angela they were in the process of buying a home and couldn't afford to make that payment I offered some images for the amount sh… | |
M2625331 |
Heather Garcia | Florida | 2026-07-09 | 70d | Cancel contract Misled Wants cut We offered Refund Hardship | Customer service | Open | Caet W | 2026-07-14 | $3,000 | $2,125 | $425 | Caet W - 07/09/2026 15:21 client emailed: I cannot pay $200 a month on this financially right now. I can’t have this hitting my credit because he was suppose to finish paying and never told me he stopped. responded: You … | ||
P4000653 |
Kimberly Hernandez | New York | 2026-07-09 | 70d | Legal Scam claim Chargeback Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-03 | $4,000 | $0 | $3,551 | …consent to the financial obligation associated with it, I do not want the website or any related materials to remain active or publicly accessible while this matter is under review. Please confirm in writing once the we… | ||
D3999367 |
Summer West | Dallas | 2026-07-09 | 70d | Refund No photos | Customer service | Paid off | Tyesha H | 2026-08-19 | $5,500 | $5,500 | $0 | …ackage Everything you need to build a professional modeling portfolio and confidently launch your career. Professional Photos & Visual Assets Professional Photo Selection 22–30+ professionally selected images from your … | ||
P3996214 |
Katherine Mendoza | New York | 2026-07-09 | 70d | Refund | Customer service | Paid off | Kendrick P | 2026-07-09 | $50 | $50 | $0 | …0:08?AM (0 minutes ago) to katyy1131 Hello Katherine, Thank you for reaching out. Upon reviewing your account, our records indicate that your images were completed and delivered to you through your portal in accordance … | ||
P2908342 |
Skylar Larkyn | New York | 2026-07-08 | 71d | Legal Chargeback Buyer's remorse Complaint form We offered Refund No photos Unhappy | Customer service | Paid off | Tyesha H | 2026-07-13 | $2,500 | $238 | $0 | $1,188 | Tyesha H - 07/08/2026 11:33 Call was transferred to me- Client expressed her frustration about the images and the fact that she has been trying to resolve this for months She states that the hair and makeup artist were g… | |
D2502512 |
David Ramirez | Dallas | 2026-07-08 | 71d | Misled Refund | Customer service | Open | Caet W | 2026-07-15 | $4,000 | $392 | $3,158 | …d with multiple package options and were under no requirement to proceed with any purchase if you were in disagreement with the inclusions and pricing, or any other aspect of the services that were presented to you. You… | ||
N2501445 |
Natasha Buie | Nashville | 2026-07-08 | 71d | Misled Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-21 | $3,000 | $1,325 | $1,325 | Caet W - 07/08/2026 09:07 client emailed: Why should I pay yall lied to me so I guess I will be sued so you can get your money even yall don’t do what you promised so what ever. I am unemployed anyway. responded: Thank y… | |
M3989085 |
Treena Denero | Florida | 2026-07-08 | 71d | Legal Scam claim Chargeback Wants cut We offered Refund No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-08 | $2,500 | $660 | $1,540 | …(23 hours ago) to me I don’t know how you’re saying in one paragraph that it’s been escalated to fix what I haven’t gotten and then in your second to last paragraph it states since I’ve received what the contract states… | |
P3892883 |
Alma Dervisevic | New York | 2026-07-08 | 71d | Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $0 | $3,175 | …t you felt pressured during the process. You also let me know that you were considering canceling your participation and mentioned that you planned to contact American Express. As we discussed, I offered an alternative … | |
N4001262 |
Nid Manmixay | Nashville | 2026-07-08 | 71d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-08 | $50 | $50 | $0 | Alejandro P - 07/08/2026 13:40 The client called in and requested that his deposit be refunded, so I refunded the deposit. | |
H3885501 |
Melanie Clark | Houston | 2026-07-07 | 72d | Cancel contract Misled Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-18 | $3,000 | $156 | $544 | $2,000 | Kendrick P - 07/07/2026 10:26 Client Name:Melanie Clark Model Name: Shyne Dorosan REF#H3885501 Total Package Amount: $3000.00 Amount to date: $300 Date of Shoot:05/22/26 Date of Complaint: 07/06/26 Sales Sheet: N/A -----… |
C2912651 |
Rosa Lopez | Chicago | 2026-07-07 | 72d | Refund Hardship | Inbound call | Customer service | Paid off | Maddy B | 2026-07-07 | $4,000 | $3,084 | $0 | $316 | Maddy B - 07/07/2026 09:44 note: the payment for June did go through and then client called for adjustment actual adjustment applied was 316 - however if she calls and requests the June payment refunded we will and then … |
F3838526 |
Matthew Dean | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Ronnie K | 2026-08-03 | $2,000 | $292 | $1,458 | Ronnie K - 07/07/2026 11:21 Client messaged: That's because I cancelled this service and requested a refund 01:43 PM /// Forward to Inquiries | ||
F3888872 |
Duanda Clark | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-30 | $4,000 | $217 | $1,733 | $1,000 | …o 11:36?AM (0 minutes ago) to Duanda Hello Duanda, Thank you for your email. I have reviewed your account with my management team, and at this time, this is the best reduction option we are able to offer. Your images an… | |
P3990846 |
Samantha Mills | New York | 2026-07-07 | 72d | Refund | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-07 | $50 | $50 | $0 | Tyesha H - 07/07/2026 10:01 Client called in stating that she didn't want to move forward and requested a refund Refund issued $50 | |
M4001774 |
Jaden Rochester | Florida | 2026-07-07 | 72d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-07-07 | $400 | $400 | $0 | Natalia Granado - 07/07/2026 16:06 Issued deposit refund - NG | |
M2823006 |
Camelia LLaurado | Florida | 2026-07-06 | 73d | Chargeback Cancel contract Hardship | Inbound call | Customer service | Open | Caet W | 2026-07-06 · no reply | $3,000 | $265 | $2,385 | Caet W - 07/06/2026 08:14 client emailed: I am so sorry all the payments failed. I promise I am not trying to avoid the payments. I am just going through a difficult time and I will call you to set up a payment plan as s… | |
P2447144 |
Jalicea Perez | New York | 2026-07-06 | 73d | Legal Cancel contract Misled Refund Unhappy | Inbound call | Customer service | Reduced since | Caet W | 2026-08-18 | $4,000 | $587 | $1,563 | $1,000 | Caet W - 07/06/2026 10:01 client emailed: Okay so all the money I spent towards the website & the pictures & everything I took along with my z card is gone & was all for no reason? Because if that’s the case I need my mo… |
B2843702 |
Brian Williams | New York | 2026-07-06 | 73d | Refund | Inbound call | Customer service | Paid off | Charles C | 2026-08-12 | $1,500 | $1,325 | $0 | Charles C - 07/06/2026 12:38 CORRECTION: client was not PIF a refund that was made in March was not applied to the ledger so it gave me the incorrect amount so I corrected that and restarted recurring, client has been ma… | |
D2520935 |
Jeffery Seward | Dallas | 2026-07-06 | 73d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Inbound call | Customer service | Reduced since | Caet W | 2026-07-06 | $3,000 | $490 | $210 | $1,800 | Caet W - 07/06/2026 08:12 client emailed: Please cancel this account and refund all payments and fees incurred since my enlistment in the Armed Forces February 9, 2026. Active duty servicemembers are guaranteed certain r… |
M3885067 |
David Skillman | Florida | 2026-07-06 | 73d | Cancel contract Refund | Inbound call | Customer service | Open | Alejandro P | 2026-07-06 · no reply | $3,000 | $133 | $2,518 | Alejandro P - 07/06/2026 13:05 **Account Notes / Call Summary** The client called in requesting to cancel his payment, stating that he is unable to afford the current payment arrangement. I offered to refinance the remai… | |
P3752176 |
Mia Montero | New York | 2026-07-06 | 73d | Cancel contract Misled Refund Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-07-22 | $4,000 | $965 | $2,535 | Kendrick P - 07/06/2026 11:49 Client emailed Good afternoon. I am writing because I would like to discontinue my involvement with the agency. I was told this would be a concrete opportunity to work with various companies… | |
H3990941 |
Victoria Isabella | Houston | 2026-07-06 | 73d | Cancel contract Complaint form Wants cut Refund Unhappy | Customer service | Reduced since | Tyesha H | 2026-08-04 | $1,500 | $176 | $624 | $500 | …iled: Victoria Fonseca Attachments Jul 2, 2026, 7:33?PM (4 days ago) to me I did send it. ------------------- Victoria Fonseca Jul 2, 2026, 7:35?PM (4 days ago) to me I did accept the payment, me asking about paying it … | |
T3832324 |
Decius Rubenson | Boston | 2026-07-06 | 73d | Legal Cancel contract Wants cut Refund | Customer service | Open | Kendrick P | 2026-07-06 · no reply | $3,800 | $0 | $3,375 | …heir own pace. Clients are never obligated to purchase a package or sign an agreement during their visit. If a client chooses not to proceed, they may leave the studio and request a full refund of their $50 booking depo… | ||
T3998552 |
Kossi Tsomana | Boston | 2026-07-06 | 73d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-07-09 | $3,000 | $0 | $0 | $2,650 | …/////////////// The client emailed: Request Email AI Processed MAPS Enok Tsomana <htsomana@gmail.com> 7:54?AM (1 hour ago) to inquiries@mapsstudio.nyc Hello, I am writing regarding the agreement on July 5, 2026. After l… | |
C3993566 |
Yinka Adeboje | Chicago | 2026-07-06 | 73d | Cancel contract Buyer's remorse Refund Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-08-11 | $4,000 | $0 | $2,000 | …uired to purchase a package or sign an agreement during their visit. If a client chooses not to move forward, they are free to leave the studio and request a full refund of their $50 booking deposit. By choosing to proc… | |
F2947775 |
Jordan Mercado Garnett | Orlando | 2026-07-06 | 73d | Cancel contract Refund | Customer service | Open | Caet W | 2026-07-07 | $4,000 | $1,750 | $1,750 | Caet W - 07/06/2026 08:13 client emailed: I am writing to request the cancellation of my recurring payment for account ref: F2947775. No request for any refunds. I would appreciate it if you could confirm that this recur… | ||
F3859984 |
Emanuel Spence | Orlando | 2026-07-06 | 73d | Refund | Inbound call | Customer service | Paid off | Charles C | 2026-08-05 | $400 | $200 | $0 | $50 | Charles C - 07/06/2026 11:03 Client called to inform us that he was charged for July 4th when he already made a payment of $100.00 on July 1st. processed refund for the $50.00 + emailed receipt. |
F3994865 |
Tamara Stubbs | Orlando | 2026-07-06 | 73d | Wants cut Refund No photos Unhappy | Customer service | Open | Erica S | 2026-07-24 | $500 | $0 | $425 | … sent me photos of someone else. I went back to the studio the same day and they said they would resend them and that was on Friday. I still have not received them. Also, in my photos my brain was showing and the photog… | ||
F3998579 |
Cintia Castro Dos Santos Neves | Orlando | 2026-07-06 | 73d | Refund | Not stated | Customer service | Paid off | Tyesha H | 2026-07-06 | $50 | $50 | $0 | Tyesha H - 07/06/2026 15:24 Refund issued $50 | |
T3995207 |
Sabela Getachew | Boston | 2026-07-06 | 73d | Refund | Not stated | Customer service | Paid off | Emmanuel R | 2026-07-06 | $50 | $50 | $0 | Emmanuel R - 07/06/2026 13:44 MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. 07/07/2026 13:54 - [Jul 7,… | |
M3885581 |
Chana Spielman | Florida | 2026-07-02 | 77d | Refund | Not stated | Customer service | Paid off | Charles C | 2026-07-13 | $2,400 | $350 | $0 | Charles C - 07/02/2026 10:18 client was transferred from Stephani because she was double charged, found two active recurring so I ended one and refunded the extra $350.00, emailed her the receipt. | |
H3992086 |
Eva Villegas | Houston | 2026-07-02 | 77d | Legal Cancel contract Refund | Customer service | Open | Kendrick P | 2026-07-02 · no reply | $4,000 | $0 | $3,550 | …er H3992086. I accept the forfeiture of any initial deposits paid on June 22, 2026, as a full and final settlement to close this account. Any further attempts to draft funds from my account will be treated as unauthoriz… | ||
C4000484 |
Jaxs Rihan | Chicago | 2026-07-02 | 77d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-15 | $3,250 | $0 | $2,700 | …kage Amount: $3,250 Amount to date: $550 Date of Shoot: 07/01/2026 Date of Complaint: 07/2/2026 Sales Sheet: Y --------------------- Client emailed: Jaxs Rihan <jsrihan2607@gmail.com> Wed, Jul 1, 6:59?PM (15 hours ago) … | ||
F3745274 |
Vaniuska Barroso | Orlando | 2026-07-02 | 77d | Chargeback Buyer's remorse Refund Unhappy | Outbound call | Customer service | Paid off | Roberto M | 2026-07-02 | $6,050 | $6,050 | $0 | …the opportunity might prevent the agency from submitting her daughter for future castings. I advised her that she has every right to change her mind, request a refund, and decline to move forward, particularly since the… | |
H3994062 |
Yaimara Masso | Houston | 2026-07-02 | 77d | Refund | Not stated | Customer service | Paid off | Charles C | 2026-07-02 | $50 | $50 | $0 | Charles C - 07/02/2026 15:14 refunded $50.00 as requested. | |
D2461738 |
Martha Alicia Rivas | Dallas | 2026-07-01 | 78d | Legal Scam claim Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Caet W | 2026-07-01 | $3,500 | $250 | $810 | $2,000 | Caet W - 07/01/2026 08:41 client emailed: do as you please, I will also be addressing this with my lawyer, and will also stop speak with sales lady if not willing to negotiate will also sue her I have every document as w… |
H3833766 |
Karla Alvarez | Houston | 2026-07-01 | 78d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Outbound call | Customer service | Paid off | Kendrick P | 2026-07-01 | $4,000 | $0 | $0 | $3,550 | …ut this process. I look forward to receiving the written confirmation once the adjustment has been applied to my account. Best regards, Karla Alvarez ----------------------------- Client Name:Karla Alvarez Model Name:Ka… |
H3995904 |
Dellon Grant | Houston | 2026-07-01 | 78d | Refund Unhappy | Customer service | Open | Steph A | 2026-07-23 | $4,000 | $0 | $3,575 | …look like if they decide to move forward. A few things to keep in mind: The pay rates listed are possible earnings, but they are not guaranteed. Actual pay depends on the specific project, client, usage rights, and whet… | ||
C3990103 |
Bianca Vinci | Chicago | 2026-07-01 | 78d | Legal Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-27 | $4,000 | $0 | $2,275 | $1,000 | …ide, and the contractual agreement associated with your package. At this stage, your images and website have been completed and delivered in accordance with the contractual agreement. However, the creation of your Z-Car… | |
P3876689 |
Joao bosco Barbosa | New York | 2026-07-01 | 78d | Chargeback Cancel contract Wants cut We offered Refund | Outbound call | Customer service | Paid off | Tyesha H | 2026-07-01 | $4,500 | $4,500 | $0 | …ur understanding! By the way, the photos that was taken will be not long in use right ? You guys keep it or delete it? I did not save it and eve ----------------------- Joao Bosco Barbosa 12:25?AM (14 hours ago) to Inqu… | |
D3995645 |
Thao Tran-Vo | Dallas | 2026-07-01 | 78d | Refund | Not stated | Customer service | Paid off | Emmanuel R | 2026-07-02 | $50 | $50 | $0 | Emmanuel R - 07/01/2026 12:08 Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. 07/01/2026 16:06 - [Jul 1, 20… | |
T2937231 |
Katya Popova | Boston | 2026-06-30 | 79d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-06-30 | $800 | $550 | $0 | Alejandro P - 06/30/2026 12:53 **Account Notes / Call Summary** The client called in asking when her payments would end. I reviewed the account and informed her that she is already **Paid in Full (PIF)**. I also advised … | |
C3903927 |
Liyakatali Raja | Chicago | 2026-06-30 | 79d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-28 | $4,000 | $0 | $0 | $1,950 | …lejandro P - 06/30/2026 15:38 CONTRACT ISSUE: Client Name: Liyakatali raja Model Name: Liyakatali raja REF# C3903927 Total Package Amount: $4000 Amount to date: $2050 Date of Shoot: 06/04/2026 Date of Complaint: 06/30/2… |
F3992678 |
Natajia Henry | Orlando | 2026-06-30 | 79d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-06-30 | $50 | $50 | $0 | Alejandro P - 06/30/2026 12:19 The client called in and said she does not want to move forward to she was requesting the refund of the deposit. I process the refund and send her a copy of the receipt. //////////// Sale s… | |
T3995930 |
Kamila Morel | Boston | 2026-06-30 | 79d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-02 | $50 | $50 | $0 | Alejandro P - 06/30/2026 15:08 The client called in and requested to have her deposit refunded. She also requested us to check if we can find her Air Pods she left at the studio and her appt is telling her that they are … | |
P3892126 |
Yemisi Ojo | New York | 2026-06-30 | 79d | Refund | Not stated | Customer service | Paid off | Debra W | 2026-07-01 | $50 | $50 | $0 | Debra W - 06/30/2026 12:04 Someone call from number ending in 7611; Please don't tell clients that snacks and water will be provided an that the refund will come back from us today. That is incorrect and the client is up… | |
H2255032 |
Antonia Collins | Houston | 2026-06-29 | 80d | Wants cut We offered Refund | Inbound call | Customer service | Open | Charles C | 2026-06-29 · no reply | $3,000 | $2,020 | $380 | Charles C - 06/29/2026 14:35 CLient called saying that she was trying to get in touch with us to lower her recurring, I confirmed that I did try and give her a call on Friday, I told her we can lower the recurring to $10… | |
M2605220 |
Edgardo Hernandez | Florida | 2026-06-29 | 80d | Cancel contract Buyer's remorse Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Miguel D | 2026-07-08 | $4,000 | $0 | $3,100 | Miguel D - 06/29/2026 12:01 client called requesting to settle his account. I let him know the previous offer has not changed and we may not reduce the offer any further. He said he has not used any of the products and a… | |
P3990254 |
Khin Htwe | New York | 2026-06-29 | 80d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Outbound call | Customer service | Paid off | Tyesha H | 2026-06-29 | $4,000 | $-400 | $0 | $3,575 | Tyesha H - 06/29/2026 13:06 Client emailed: Khin Htwe Sat, Jun 27, 5:25?PM (2 days ago) to me Dear Natalie, Thank you for the update. I would like to move forward so that I can access Skylar's photos and receive the agre… |
C3843360 |
Loura Sinko | Chicago | 2026-06-29 | 80d | Legal Misled Refund No photos Unhappy | Outbound call | Customer service | Paid off | Irving S | 2026-06-30 | $4,300 | $4,300 | $0 | …ources exist. (Reddit) ???? Cons (Major and Well-Documented) ? Often Not a True Agency Many former clients report that it functions mainly as a school/training center rather than a professional modeling agency that book… | |
D3996646 |
Shauntia Calhoun | Dallas | 2026-06-29 | 80d | Refund | Inbound call | Customer service | Paid off | Kendrick P | 2026-06-29 | $50 | $50 | $0 | Kendrick P - 06/29/2026 11:13 Client called asking for the deposit back. I explained that they were sent an image for the price of the deposit. After explaining this, a woman in the background says, "Sounds like a scam,"… | |
P2629126 |
Kombiako MENSAH | New York | 2026-06-26 | 83d | Refund | Inbound call | Customer service | Open | Veronica H | 2026-08-21 | $2,000 | $1,682 | $58 | Veronica H - 06/26/2026 13:08 client called to request $100 be refunded to her, done | |
T2911690 |
Emmanuella Thimothee | Boston | 2026-06-26 | 83d | Refund | Inbound call | Customer service | Open | Tyesha H | 2026-07-30 | $1,000 | $263 | $613 | Tyesha H - 06/26/2026 10:45 Client called in requesting a refund stating that she is being charged and would like it to stop I explained that she moved forward with the image package for $1,000 and agreed to 10 payments … | |
N2902702 |
Misty Dawn Manning | Nashville | 2026-06-26 | 83d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-06-26 · no reply | $4,000 | $1,192 | $2,383 | …tly. This was by far the worst experience I have ever dealt with. Claiming hair and makeup was worth 600 I’ve been a hairstylist and makeup artist for 14 years and she literally used wal mart products and I done her hai… | ||
P3887219 |
Katie Chambers | New York | 2026-06-26 | 83d | Misled Refund | Text / SMS | Customer service | Open | Irving S | 2026-08-07 | $4,000 | $585 | $1,365 | … reputable casting websites such as Backstage, KidsCasting (for family and child projects), and Casting Networks. It's also worth researching local promotional modeling agencies, commercial talent agencies, and fashion … | |
D3755733 |
Victoria Lyons | Dallas | 2026-06-26 | 83d | Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-06-26 | $250 | $200 | $0 | Veronica H - 06/26/2026 11:31 client called to say that she already paid and invoice and a payment was charged today issue refund of $200 | |
F3882108 |
Bibiche Hennessey | Orlando | 2026-06-26 | 83d | Misled Complaint form Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-26 | $4,000 | $166 | $1,785 | $1,000 | Alejandro P - 06/26/2026 10:58 The client emailed, but it looks like I missed it, and I will update the account and refund the difference in the payment we took today. Refund of $129.50 ///////// The client emailed: Bibi… | |
M3988989 |
Karina Ramirez | Florida | 2026-06-26 | 83d | Refund Hardship | Outbound call | Customer service | Paid off | Maddy B | 2026-06-26 | $2,500 | $2,500 | $0 | Maddy B - 06/26/2026 14:36 Karina Ramirez 12:43?PM (1 hour ago) to me Hi Maddy, As of today, the $1000 has not posted on my account. Please advise. Thank you Sent from my iPhone On Jun 22, 2026, at 12:13?PM, Maddy Studio… | |
D2910544 |
Catherine Okeny | Dallas | 2026-06-25 | 84d | Cancel contract Refund | Customer service | Open | Caet W | 2026-08-06 | $4,050 | $0 | $3,500 | …otherway around so goodbye. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
M3996318 |
Mom - Marisol Chaverra | Florida | 2026-06-25 | 84d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Tyesha H | 2026-07-23 | $4,000 | $0 | $0 | $3,300 | …e Amount: $4,000 Amount to date: $700 Date of Shoot: 06/24/2026 Date of Complaint: 06/24/2026 Sales Sheet: Y --------------------- Client emailed: Express Gaarage <expressgarage4023@gmail.com> Jun 24, 2026, 9:27?PM (12 … | |
H3989229 |
Abdoul Diouf | Houston | 2026-06-25 | 84d | Refund | Customer service | Paid off | Kendrick P | 2026-06-25 | $50 | $50 | $0 | Kendrick P - 06/25/2026 11:48 I emailed Inquiries Studio <inquiries@studio-1.us> 11:48?AM (0 minutes ago) to abdouldiouf006 Hello Abdoul, Thank you for your email. According to our records, you elected to purchase two im… | ||
F3993541 |
Eric Burgos | Orlando | 2026-06-25 | 84d | Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-06-25 | $5,500 | $5,500 | $0 | Kendrick P - 06/25/2026 14:45 Client Name:Eric Burgos Model Name: Eric Burgos REF# F3993541 Total Package Amount: $5500.00 Amount to date: $5500.00 Date of Shoot: 06/21/26 Date of Complaint: 06/25/26 Sales Sheet: Y -----… | |
F3996205 |
Mom- Lesly Hemriquez | Orlando | 2026-06-25 | 84d | Refund | Not stated | Customer service | Paid off | David M | 2026-06-25 | $50 | $50 | $0 | …in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this mes… | |
B2498394 |
Dushyanth Gopichand | New York | 2026-06-24 | 85d | Legal We offered Refund Hardship Unhappy | Customer service | Open | Tyesha H | 2026-06-24 · no reply | $3,250 | $1,785 | $765 | Tyesha H - 06/24/2026 13:47 <doscpp> <DCPConsumerAssistanceCMP@dos.ny.gov> Attachments Jun 23, 2026, 4:13?PM (21 hours ago) to inquiries File No.: 20260621-006807-WEB Re: Dushyanth Gopichand? Dear Proprietor/Manager: The… | ||
F3843452 |
Malcom Jay | Orlando | 2026-06-24 | 85d | Cancel contract Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-06-24 | $4,000 | $2,290 | $0 | $810 | Veronica H - 06/24/2026 13:57 issue refund of $2600 on 6/22 as client did not want payment process until 6/24 called client back he said that he saw that the refund was process I then charged his account $2290 as a charg… |
D3754901 |
Amanda Nivens | Dallas | 2026-06-24 | 85d | Scam claim Refund | Customer service | Paid off | Irving S | 2026-06-24 | $5,500 | $5,500 | $0 | …ll elements that can make the offer feel credible and appealing. However, there are several concerning issues. The email is extremely long and overly descriptive, using formal and promotional language that is not typica… | ||
F3989902 |
biajee rahiem | Orlando | 2026-06-24 | 85d | Refund | Text / SMS | Customer service | Paid off | Charles C | 2026-06-24 | $50 | $50 | $0 | Charles C - 06/24/2026 11:21 refunded $50.00 deposit + texted receipt. | |
P3993713 |
Christine Lois | New York | 2026-06-24 | 85d | Refund | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-04 | $450 | $450 | $0 | …mentioned that the contract specified she would get 32 images, however, the contract we had showed 8 ikmages, a z-card, and website I asked the client to email me what she received and her contract specified that she'd … | |
D3995625 |
Decola Williams | Dallas | 2026-06-24 | 85d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-07-16 | $450 | $450 | $0 | Elly R - 06/24/2026 18:13 Yep! exactly, took forever with her. 6 images and guide 450 deposit not refunded. She did the 1500 and then canceled after the 400 payment so offered guide with images for 450 | |
P2140995 |
Vernard Pitts Sr. | New York | 2026-06-23 | 86d | Refund No photos | Text / SMS | Customer service | Open | Alejandro P | 2026-06-23 · no reply | $3,000 | $1,785 | $765 | Alejandro P - 06/23/2026 10:02 The client called in to ask about the website renewal, and he asked if he could take a reshoot. I told him that this is a 550 charge. He was not happy and asked why he is paid that much mon… | |
N2806842 |
Isaiah Smith | Nashville | 2026-06-23 | 86d | Chargeback Refund Hardship | Customer service | Paid off | Caet W | 2026-06-23 | $4,000 | $204 | $-2 | $2,246 | Caet W - 06/23/2026 10:16 client sent bankruptcy responded: Received, thank you. Your payment has been refunded and your account has been closed. | |
M3991599 |
Patricia Tegenova | Florida | 2026-06-23 | 86d | Legal Scam claim Chargeback Cancel contract Misled We offered Unhappy | Customer service | Open | Ronnie K | 2026-07-23 | $3,500 | $-550 | $550 | $2,900 | Ronnie K - 06/23/2026 10:18 Client texted: I have already cancelled this agreement in writing within hours of signing and I do not accept or consent to any services. Please do not send or provide access to any files, as … | |
T3994943 |
Ashley Berghammer | Boston | 2026-06-23 | 86d | Cancel contract Complaint form Refund Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-08-14 | $2,500 | $75 | $375 | $1,500 | …day Email AI Processed MAPS Ashley Berghammer 12:50?AM (9 hours ago) to inquiries Dear Maps Studios, I hope you’re well. I had a wonderful time today with my photo shoot but ever since I got home I cannot stop stressing… |
C2936837 |
Lamarr Lark II | Chicago | 2026-06-23 | 86d | Refund | Not stated | Customer service | Open | Michael M | 2026-06-23 · no reply | $4,000 | $1,838 | $1,313 | Michael M - 06/23/2026 13:29 Explained Generally, legitimate photography jobs or modeling opportunities should not require you to deposit a check and then send money back to the client or photographer for expenses like c… | |
C3884012 |
Khali Bey | Chicago | 2026-06-23 | 86d | Cancel contract Complaint form Refund No photos Unhappy | Customer service | Open | Kendrick P | 2026-06-23 · no reply | $4,000 | $0 | $3,300 | Kendrick P - 06/23/2026 14:13 Client emailed Khali Malik Bey Jun 19, 2026, 7:11?PM (4 days ago) to me Cancel the contract cause I’m reporting identity theft on this matter. The contract is now null and void. Thank you so… | ||
F3871060 |
Raven Morgan | Orlando | 2026-06-23 | 86d | Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-06-23 · no reply | $1,500 | $0 | $1,300 | …ke to resolve this. Respectfully, Raven morgan (717)693-8996 //////////////// **Account Notes / Call Summary** I called the client regarding her concerns about the account. The client was very upset about the situation.… | ||
H2863272 |
Andrea Schrader | Houston | 2026-06-23 | 86d | Legal Refund No photos | Outbound call | Customer service | Paid off | Kendrick P | 2026-06-23 | $6,000 | $6,000 | $0 | … terms of the agreement and within the timelines outlined at the time of purchase. If you would like to receive further guidance and assistance in finding additional opportunities or moving forward with TL Agency, pleas… | |
P3995183 |
Amir Abullian. | New York | 2026-06-23 | 86d | Legal Cancel contract Misled Refund Unhappy | Customer service | Paid off | Kendrick P | 2026-07-24 | $2,500 | $2,500 | $0 | … Furthermore, under both the Federal Trade Commission (FTC) Cooling-Off Rule and New York State consumer protection laws, consumers are granted a 3-day window to cancel contracts initiated through high-pressure sales ta… | ||
T2451596 |
Valand-Shina Georges | Boston | 2026-06-22 | 87d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-06-22 | $3,000 | $1,102 | $348 | $1,000 | Caet W - 06/22/2026 09:36 client emailed: Thank you for your response and for being willing to work with me. Unfortunately, I will need a little more time. I recently experienced some financial difficulties and issues wi… | |
D3884623 |
Monica Dagres | Dallas | 2026-06-22 | 87d | Cancel contract Wants cut We offered Refund Hardship | Customer service | Reduced since | Caet W | 2026-07-27 | $3,000 | $287 | $863 | $1,500 | Caet W - 06/22/2026 09:33 sent txt: We greatly apologize for the error. We have issued a refund of $125 and all payments moving forward have been properly adjusted to the $95.83 amount previously discussed. Any questions… | |
H3903519 |
Hunter Kozak | Houston | 2026-06-22 | 87d | Refund Unhappy | Customer service | Open | Steph A | 2026-09-03 | $4,000 | $250 | $470 | …osit of $650.00 USD must be confirmed." This is the most concerning clause in the entire contract. Legitimate modeling agencies, luxury brands, and production companies do not require models to pay a deposit to secure a… | ||
H3991940 |
Esmeralda Salinas | Houston | 2026-06-22 | 87d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Tyesha H | 2026-06-29 | $3,000 | $0 | $1,150 | $1,500 | … to each service. Documentation supporting the remaining balance you claim is owed. Until I receive and review these documents, I do not accept the revised package offer and request that my account remain under review. … | |
T3991279 |
Nichole Goes | Boston | 2026-06-22 | 87d | Legal Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-06-22 | $3,500 | $0 | $0 | $2,050 | …u must also notify Affirm to void the processing loan and return the $1,400 to Affirm right away. Do not charge my card or account for any further payments. If this matter is not resolved immediately, I will take the fo… |
D3989677 |
Miles Strozier | Dallas | 2026-06-21 | 88d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-06-22 | $50 | $50 | $0 | Elly R - 06/21/2026 15:29 This guy has been here before, not a social person. Did not do anything before but the deposit. No personality and did not come for a portfolio today either. Please do not book him again. He cam… | |
P3989928 |
Gardenia Melendez , Jesus Herrera | New York | 2026-06-19 | 90d | Refund | Social / DM | Customer service | Open | Steph A | 2026-07-29 | $4,000 | $490 | $2,460 | …the baby portfolio; we confirmed they can download images from the portal. 06/23/2026 13:21 - [Jun 23, 2026, 1:21 PM] Natalie: Customer asked about printing a baby portfolio; action taken was providing assistance with t… | |
H3990117 |
Ashley Garcia | Houston | 2026-06-19 | 90d | Cancel contract Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-19 | $4,000 | $117 | $933 | $2,500 | Alejandro P - 06/19/2026 09:57 CONTRACT ISSUE: Client Name: Ashley Garcia Model Name: Ashley Garcia REF# H3990117 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 06/15/2026 Date of Complaint: 06/18/2026 S… | |
F3890874 |
Trey Smith | Orlando | 2026-06-19 | 90d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-06-19 | $2,000 | $0 | $1,250 | $500 | Kendrick P - 06/19/2026 12:56 Client called in saying that he doesn't want to model anymore and that he wants to cancel. I explained to him again why he cannot cancel, and I also reiterated the offer. He finally accepted… |
Z card, website, images or a reshoot — the ones where the fix is production, not money.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
D4026983 |
Janet Nabors | Dallas | 2026-09-16 | 1d | Wants cut No photos | Text / SMS | Customer service | Open | Veronica H | 2026-09-16 · no reply | $4,000 | $0 | $3,000 | Veronica H - 09/16/2026 13:30 client called to update cc info and to make payment of $250, she said she thought payments were supposed to be lower. Told her if she wanted to reduce payment to call us and let us know and … | |
D2882867 |
Tamishia Clayborn | Dallas | 2026-09-15 | 2d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund No photos Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-09-15 | $4,000 | $1,071 | $-5 | $2,129 | …a H - 09/15/2026 10:57 I reached out to the client regarding her voicemail She was very upset because we charged her card and refused to go back to the offer she was given back in January Client also claimed that she ne… |
D4063660 |
Jay Green | Dallas | 2026-09-15 | 2d | No photos | Not stated | Customer service | Open | Lauren B | 2026-09-16 | $250 | $0 | $200 | Lauren B - 09/15/2026 16:17 6 images for today hes not working and said he has .05 in bank account, wants to save up and upgrade to model start in a week or 2 for 4k with 400 down, he was WEIRD and i got him out quickly,… | |
H3891588 |
Kiya Hanson | Houston | 2026-09-14 | 3d | No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-14 · no reply | $3,000 | $660 | $1,990 | …ow is Oct 16th? Sorry I did not receive the other emails or I did not see them. Thank you for being so gracious. ---------------------------------- I emailed Inquiries Studio 10:44?AM (0 minutes ago) to Kiya Hello Kiya,… | |
C4041318 |
Joangel Gonzalez | Chicago | 2026-09-14 | 3d | Cancel contract No photos | Customer service | Paid off | Tyesha H | 2026-09-14 | $400 | $400 | $0 | …tart Package — $4,000 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $6,000 Personal Web Page (1 year hosting) Professi… | ||
P3728826 |
Carolina Ramirez | New York | 2026-09-14 | 3d | Scam claim No photos | Customer service | Open | Alejandro P | 2026-09-14 · no reply | $4,000 | $1,240 | $1,735 | …g to get SEBASTIANinto getting casting with pictures that you guys took for us and to be honest it’s been very difficult because I have no idea I’ve been getting charged and I mean it’s a $4000 like I said before that I… | ||
D4059422 |
Daisy To | Dallas | 2026-09-11 | 6d | Buyer's remorse Refund No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-11 | $5,000 | $5,000 | $0 | Kendrick P - 09/11/2026 12:55 Client called saying tht they didn't want to move forward with the package and provided screenshots of her reaching out to the booker expressing second thoughts. I accommodated, as it was th… | |
P3987659 |
Tabetha Tyndale. Malique Patterson (model) | New York | 2026-09-11 | 6d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-09-11 · no reply | $3,500 | $240 | $1,210 | Alejandro P - 09/11/2026 10:14 The client had some issues with her portal, so I let production know since there was a reshoot and the account has been created with a different email. | |
P3884023 |
Elizabeth Boylan | New York | 2026-09-11 | 6d | Buyer's remorse Refund No photos Hardship Unhappy | Text / SMS | Customer service | Paid off | Alejandro P | 2026-09-11 | $3,000 | $3,000 | $0 | … Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> 10:17?AM (0 minutes ago) to eboylan1310@gmail.com Hello, My name is Alejandro, and I am the manager at the corporate office. Your account has bee… | |
T2841238 |
Sierra H. Dearns | Boston | 2026-09-10 | 7d | Complaint form We offered No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-10 | $4,550 | $1,013 | $2,038 | $1,000 | Tyesha H - 09/10/2026 11:54 Client emailed: Sierra 11:36?AM (14 minutes ago) to me Hi there, Just want to ensure you saw my payment of $300 made last week. Thanks for letting me know, I got laid off this past May and it … | |
B2130613 |
Erwin Ramirez | New York | 2026-09-10 | 7d | We offered No photos | Customer service | Reduced since | Caet W | 2026-09-10 | $3,000 | $2,100 | $150 | $300 | Caet W - 09/10/2026 15:45 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… | |
P4060363 |
Katherinne Roman | New York | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
F4056056 |
Jacquari Mattox | Orlando | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-11 | $25 | $25 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4041978 |
Mohab Elnashar | Dallas | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
P4060202 |
Yaniris Pena | New York | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
T4058205 |
Pedro Sanchez | Boston | 2026-09-10 | 7d | Refund No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4056644 |
Kanesha "KiKi" Bailey | Dallas | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
P3890137 |
Nkechi Ojiabo | New York | 2026-09-09 | 8d | Legal Misled Complaint form Wants cut We offered No photos Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-09-09 | $1,500 | $92 | $1,008 | $200 | …o I was verbally informed that I will receive a photo plaque in mail not email. During my visit, your representative did not mention a digital zcard. After signing the contract I then saw z card on the contract and I im… |
T3988002 |
Stephanie Jordan | Boston | 2026-09-09 | 8d | No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-16 | $250 | $250 | $0 | Kendrick P - 09/09/2026 15:39 Client called because she hasn't received the images she was waiting for. She never made a choice from the contact sheet that was sent, so I forwarded the email to her again for her to make … | |
B2500566 |
Laurette R. Faton | New York | 2026-09-09 | 8d | Cancel contract Misled Wants cut No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-09 | $1,700 | $349 | $631 | $500 | Tyesha H - 09/09/2026 11:35 Consumer Bureau, NYAG Attachments Tue, Sep 8, 1:36?PM (21 hours ago) to me NYS OAG Complaint 25-083471-M1 3rd Request IMPORTANT NOTICE: This e-mail, including any attachments, may be confident… | |
F4055390 |
Jacqueline Christiansen | Orlando | 2026-09-09 | 8d | No photos | Not stated | Customer service | Paid off | Audra T | 2026-09-10 | $50 | $50 | $0 | Audra T - 09/09/2026 15:34 her photos were beautiful but she didn't like them. she is insanely picky. offered msp 2500 on 12months. and a reshoot with different photographer. he wasn't the issue though. shes picky. they … | |
F4054598 |
Monika Fleurissaint | Orlando | 2026-09-08 | 9d | We offered Refund No photos | Outbound call | Customer service | Open | Summer A | 2026-09-10 | $400 | $0 | $310 | Summer A - 09/08/2026 14:22 Sent email - Tyesha, This one we have been working on for awhile now, she contacted me that she was ready to proceed, I just seen she did a 400 upsell. Now she is asking me for the 50$ refund,… | |
F3881811 |
Brittany Thomas-Ivey | Orlando | 2026-09-08 | 9d | Misled No photos | Inbound call | Customer service | Open | Tyesha H | 2026-09-08 · no reply | $4,000 | $296 | $3,254 | …nments. Because we are not your modeling agency, we cannot guarantee that you will receive a particular job, photo shoot, agency contract, or paid assignment. Regarding the opportunities mentioned in May, if you were to… | |
M2935730 |
Liceth Martines | Florida | 2026-09-04 | 13d | Cancel contract Wants cut No photos Hardship Unhappy | Outbound call | Customer service | Open | Charles C | 2026-09-04 · no reply | $4,000 | $0 | $2,450 | … contract, you can have back everything you promise me and I can rest from this. Please understand for me is giving more than $2K for something that doesn't work for me. ...................................... Emailed re… | |
C3738784 |
Mya McDonald | Chicago | 2026-09-04 | 13d | Cancel contract Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-08 | $1,500 | $90 | $810 | $400 | Alejandro P - 09/04/2026 10:30 The client called in and requested help. Finding jobs and she said that some one promise a reshoot I told her that I don se this on her account and I explained that she can uses the images … | |
M4042253 |
Mya Charlton | Florida | 2026-09-04 | 13d | No photos | Not stated | Customer service | Paid off | Lauren B | 2026-09-08 | $25 | $25 | $0 | Lauren B - 09/04/2026 17:52 1 image, client is broke and said shes not working, said she'd have to make phone calls to get together even 50 to get anything, said shes going to ask around and try to save up | |
F3894200 |
Billy Perez | Orlando | 2026-09-03 | 14d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $117 | $933 | $2,500 | Kendrick P - 09/03/2026 11:03 Client emailed Stxrk_ Lxrd117 Sep 1, 2026, 10:38?AM (2 days ago) to me I was never goijg to pay that much your adding to it ive already repirted everything to my bank i will go to the BBB or… |
C3999479 |
Hanna Marie | Chicago | 2026-09-03 | 14d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Emily L | 2026-09-04 | $3,000 | $329 | $721 | $1,500 | Emily L - 09/03/2026 13:24 she called in and I explained further She was ok with the amounts that processed and she is further ahead Expressed dealing w/ financial difficulties now and continue w / the $58.33 for now Tol… | |
T4054699 |
Lisa Vor | Boston | 2026-09-03 | 14d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-03 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4001137 |
Virginia West Bonfield | Dallas | 2026-09-02 | 15d | No photos Unhappy | Outbound call | Customer service | Open | Tyesha H | 2026-09-03 | $4,000 | $217 | $2,383 | Tyesha H - 09/02/2026 16:17 Client called in requesting her 2 look reshoot We agreed to September 17th 2-look reshoot only Doesn't need ot meet with consultant She is aware that she can come in with her hair and makeup a… | |
N2822656 |
Averri Anderson | Nashville | 2026-09-02 | 15d | Complaint form Wants cut No photos Unhappy | Inbound call | Customer service | Open | Emily L | 2026-09-09 | $1,500 | $620 | $680 | Emily L - 09/02/2026 13:29 asked for a call back $25 wont cut it perhaps she can pay off reduced amount? | |
M3997227 |
Kyle Giles | Florida | 2026-09-01 | 16d | No photos | Text / SMS | Customer service | Paid off | Ronnie K | 2026-09-02 | $400 | $400 | $0 | Ronnie K - 09/01/2026 09:15 Client sent text: Hello Good Evening i was going over her profile and pictures and we are missing one its the G-21 5:34 PM /// Forward to production | |
F3757736 |
Sean Hill | Orlando | 2026-09-01 | 16d | Wants cut Refund No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-01 · no reply | $4,000 | $1,477 | $2,073 | …ollowing adjustment: $1,000 reduction to your total package price, bringing the adjusted package price to $3,000 Your $1,927.49 already paid will be applied toward the adjusted balance New remaining balance: $1,072.51 T… | |
M3834470 |
Daria Dziubek | Florida | 2026-09-01 | 16d | Wants cut We offered No photos | Customer service | Reduced since | Kendrick P | 2026-09-04 | $4,000 | $1,098 | $1,602 | $500 | Kendrick P - 09/01/2026 14:00 Client emailed Daria Dziubek Aug 30, 2026, 12:11?PM (2 days ago) to me Hello, I was just wondering if there’s anyway that I could bring down my bill again to the other option the cheapest on… | |
P3845385 |
Ismail Kande | New York | 2026-09-01 | 16d | Cancel contract No photos | Not stated | Customer service | Open | Emily L | 2026-09-01 · no reply | $3,000 | $0 | $2,650 | Emily L - 09/01/2026 13:00 Doesn't want to continue Felt scammed- Because he doesn't know what to do next. in the car Hard to hear Said hes letting it go Hes getting deployed Advised him it would go to 3rd party collecti… | |
D3759339 |
Sarbpreet Kaur | Dallas | 2026-09-01 | 16d | Cancel contract No photos | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $3,200 | $1,146 | $1,604 | …H - 09/01/2026 16:32 Client emailed: Sarbpreet Kaur Mon, Aug 31, 11:19?AM (1 day ago) to me Hi, I am not using services provided by you and I have paid for few months. And I would like to get out of this because I tried… | ||
N2907531 |
NOA SHIMONI | Nashville | 2026-09-01 | 16d | Cancel contract Wants cut No photos | Inbound call | Customer service | Open | Caet W | 2026-09-01 · no reply | $1,500 | $154 | $1,096 | …student, and unfortunately, I cannot afford the payments associated with the contract. I also did not use or need the additional items that were provided. I understand that I agreed to the contract, and I’m not trying t… | |
N2945558 |
Heather Couture | Nashville | 2026-08-31 | 17d | We offered Refund No photos | Customer service | Reduced since | Charles C | 2026-09-11 | $4,000 | $2,560 | $140 | $500 | Charles C - 08/31/2026 09:21 Client called upset that she has not received assistance for Production in regards her website, and said that she removed her card on file to get our attention. she wants to get this resolve … | |
M4057283 |
Sameria Samad | Florida | 2026-08-31 | 17d | No photos | Not stated | Customer service | Paid off | Brianna K | 2026-09-08 | $50 | $50 | $0 | Brianna K - 08/31/2026 16:59 Height - 5'4, Never modeled in the past, 7-8 years ago did picture taking but never got the pictures. Choose this pic bc it shows how best she looks, Applied bc she has that spark to become a… | |
M4032038 |
Lawson Kincaid | Florida | 2026-08-28 | 20d | Legal No photos Hardship | Social / DM | Customer service | Paid off | Kendrick P | 2026-08-28 | $2,350 | $2,350 | $0 | Kendrick P - 08/28/2026 09:43 Added upsell of 200 for 2 look reshoot to upsale sheet for Tyesha, who is the one who secured the upsale. | |
F4005608 |
Marcy Reeves | Orlando | 2026-08-28 | 20d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-08-28 · no reply | $4,000 | $325 | $1,625 | Alejandro P - 08/28/2026 10:35 I called the client and left a VM regarding the reshoot. | |
T4040046 |
Chioma Nwankwo | Boston | 2026-08-28 | 20d | No photos | Not stated | Customer service | Paid off | Jodi S | 2026-09-01 | $50 | $50 | $0 | …di S - 08/28/2026 22:04 Mom thought we were a modeling agency. Mom just had twins 3 months ago, is not ready to take on another project. Mom wanted to see how daughter did and if this is something they would consider in… | |
P4033122 |
Celeste Mayorga | New York | 2026-08-26 | 22d | Cancel contract Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $46 | $504 | $3,000 | …to me ---------- Forwarded message --------- From: celeste mayorga <celeste1076@gmail.com> Date: Sat, Aug 15, 2026 at 3:50?PM Subject: Delete To: > wrote: <production@mapsstudio.nyc> Please cancel everything and delete … |
T2859314 |
Christian Gaffader | Boston | 2026-08-26 | 22d | Cancel contract No photos Unhappy | Customer service | Paid off | Irving S | 2026-08-26 | $6,000 | $6,000 | $0 | …en the talent actually books work. JW Talent's terms also state that the subscription is for an initial term and automatically renews, with cancellation requiring written notice at least 60 business days before the invo… | ||
M2452542 |
Deidra Knudson | Florida | 2026-08-26 | 22d | We offered Refund No photos Hardship | Inbound call | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $845 | $955 | $750 | Caet W - 08/26/2026 08:30 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
H4032787 |
Krissie Nelson | Houston | 2026-08-25 | 23d | Complaint form No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $3,000 | $0 | $2,150 | $500 | Alejandro P - 08/25/2026 10:13 CONTRACT ISSUE: Client Name: Krissie Nelson Model Name: Krissie Nelson REF# H4032787 Total Package Amount: $3000 Amount to date: $350 Date of Shoot: 08/09/2026 Date of Complaint: 08/10/2026… |
P4022390 |
Jesenia Mieles | New York | 2026-08-25 | 23d | Cancel contract Misled Buyer's remorse We offered Refund No photos Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-01 | $4,000 | $0 | $3,550 | Kendrick P - 08/25/2026 12:58 Client emailed Jezebel G Macias Aug 21, 2026, 1:47?AM (4 days ago) to me I want to be very clear that I am not interested in refinancing, reducing, or modifying the remaining balance. I do n… | ||
C3989849 |
LaSharon Brown - Mother | Chicago | 2026-08-25 | 23d | Cancel contract Buyer's remorse Complaint form Refund No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 · no reply | $1,500 | $0 | $1,300 | …y providing the materials and services included in your package, such as the professional portfolio images, Digital Z-Card, website, and other industry resources designed to support your son's modeling goals. We underst… | |
P3992644 |
Walney Reis | New York | 2026-08-25 | 23d | Misled No photos | Customer service | Open | Kendrick P | 2026-09-10 | $3,000 | $79 | $871 | Kendrick P - 08/25/2026 14:28 Client emailed Kelly Pereira Fri, Aug 21, 5:43?PM (4 days ago) to me Hi Natalie, good afternoon. Thanks for getting back to me. I would indeed like someone to call me and walk me through the… | ||
N2910130 |
Tameeka Tucker | Nashville | 2026-08-20 | 28d | Misled No photos | Customer service | Open | Kendrick P | 2026-08-20 · no reply | $1,500 | $867 | $433 | Kendrick P - 08/20/2026 12:32 Client called back to talk to Alejandro about the reshoot offer, and i told her Id give her info to him for him to reach back out | ||
P3761182 |
Astrid Reynoso | New York | 2026-08-19 | 29d | Cancel contract Misled We offered No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-19 · no reply | $1,000 | $150 | $600 | …said the complete opposite. And I again have not been able to continue paying off my plan because I don't have industry standard photographs. If I was able to pursue my modeling career, just as you claimed I would with … | ||
H4035499 |
Omar Sham | Houston | 2026-08-19 | 29d | No photos | Not stated | Customer service | Paid off | Dawn B | 2026-08-20 | $3,050 | $3,050 | $0 | Dawn B - 08/19/2026 20:05 Needs comp card created...Photog forgot to make it and was gone. Comp card is missing! Please make comp card. | |
P2825255 |
Oscar Apronti | New York | 2026-08-18 | 30d | Cancel contract No photos | Inbound call | Customer service | Open | Charles C | 2026-09-10 | $400 | $54 | $271 | Charles C - 08/18/2026 11:14 Called client in regards to the past dues, client says he refuses to pay for this, I tried to explain the package and the pricing but he refuse to accept that he placed an order for the packa… | |
B2603940 |
Rita Chowdhary | New York | 2026-08-18 | 30d | Legal Chargeback Cancel contract Wants cut We offered No photos Unhappy | Customer service | Open | Maddy B | 2026-08-18 · no reply | $3,000 | $705 | $1,645 | … refuction offer, which she declined. She was made aware that a discount had already been granted upon her initial purchase, and this secondary reduction was an effort to reach an equitable resolution. Ms. Chowdhary cur… | ||
H2878621 |
Briana Sanders | Houston | 2026-08-18 | 30d | Legal We offered Refund No photos | Social / DM | Customer service | Open | Caet W | 2026-09-16 | $4,000 | $50 | $3,500 | Caet W - 08/18/2026 11:42 sent txt + em: We show no payment has been submitted toward your portfolio package order in over 60 days. Please contact our Finance Department at your earliest convenience to speak with a repre… | |
T2878173 |
Athara Pierre | Boston | 2026-08-18 | 30d | Wants cut We offered No photos | Customer service | Reduced since | Caet W | 2026-09-02 | $4,050 | $300 | $2,188 | $1,013 | Caet W - 08/18/2026 12:46 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
H3746193 |
KaTovishia West | Houston | 2026-08-18 | 30d | No photos Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-18 · no reply | $3,000 | $1,322 | $1,178 | Kendrick P - 08/18/2026 10:05 Client emailed Katovishia West Thu, Aug 13, 2:18?PM (5 days ago) to me Thank you for your feedback. ..MONEY WASTED! -------------------------- I emailed Inquiries Studio 10:05?AM (0 minutes … | |
H4007435 |
David Esque | Houston | 2026-08-18 | 30d | No photos | Not stated | Customer service | Paid off | Kendrick P | 2026-08-18 | $500 | $400 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
C3988135 |
Eva Jarasunaite | Chicago | 2026-08-18 | 30d | No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-02 | $4,000 | $163 | $1,788 | …d to create images that align with professional industry standards and showcase your features. At the same time, we understand that photography is subjective and that personal preferences can vary. After reviewing your … | |
C4003256 |
Infiniti Doby | Chicago | 2026-08-18 | 30d | No photos | Not stated | Customer service | Open | Emmanuel R | 2026-08-18 · no reply | $4,000 | $246 | $2,704 | …nges to the photos directly. For the modeling casting calls, you can find these links within your Talent Guide in your Portal. After logging into your dashboard, please click the 3 lines at the top right of your screen,… | |
M4020993 |
Frank Prempeh / Sulyn Betancourt | Florida | 2026-08-18 | 30d | No photos | Customer service | Paid off | Tyesha H | 2026-08-18 | $750 | $750 | $0 | Tyesha H - 08/18/2026 09:10 Client emailed: Sulyn Aug 17, 2026, 3:38?PM (17 hours ago) to me Hi Tyesha, Thank you for the pictures. I noticed that only 5 photos were uploaded, and I am missing proof P21. Could you please… | ||
M3999622 |
Nicholas Portu | Florida | 2026-08-17 | 31d | Cancel contract Buyer's remorse Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 08/17/2026 14:43 Client emailed Nicholas Portu Mon, Aug 10, 3:09?PM (7 days ago) to me Hello Kendrick, Thank you for your response. I actually had changed my mind since an agency got back to me so it ended u… | |
H3890431 |
Clifton Napier-Johnson | Houston | 2026-08-17 | 31d | Misled Refund No photos | Customer service | Open | Steph A | 2026-08-17 · no reply | $4,000 | $750 | $1,750 | …ints of contact. 2. The $5,500 “commitment deposit” is the biggest concern. They are asking for a reimbursable deposit in connection with a modeling job. This is a significant red flag. A legitimate client or production… | ||
H4029465 |
Sumer Salameh | Houston | 2026-08-17 | 31d | Misled Refund No photos Unhappy | Outbound call | Customer service | Open | David M | 2026-09-09 | $3,000 | $0 | $2,650 | David M - 08/17/2026 10:01 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the ema… | |
M2875560 |
Karina Goldenberg | Florida | 2026-08-17 | 31d | Misled Wants cut No photos Unhappy | Customer service | Paid off | Maddy B | 2026-08-18 | $5,000 | $5,000 | $0 | …Please let me know whether management is willing to accept this proposal. Thank you. Sincerely, Karina Goldenberg(305) 298-8346 “Until one has loved an animal, a part of one's soul remains unawakened.” Anatole France Re… | ||
H2857242 |
Olivia Paige | Houston | 2026-08-14 | 34d | Misled Refund No photos Unhappy | Outbound call | Customer service | Open | Tyesha H | 2026-08-14 · no reply | $3,000 | $2,430 | $270 | Tyesha H - 08/14/2026 09:53 Collections Studio 1 Thu, Aug 13, 3:56?PM (17 hours ago) to me Client says she was unhappy with two of her looks (the Red dress and the Brown outfit). please have someone take a look and see i… | |
N4023480 |
Nicole Williams | Nashville | 2026-08-14 | 34d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-03 | $3,000 | $204 | $2,246 | Alejandro P - 08/14/2026 15:38 The client called in and requested to book her reshoot promises by the viewer at the consultation as she did not like her make up/ Appt was booked for. 08/19/2026 08/20/2026 09:45 - [Aug 20… | |
D4030713 |
April Ford | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4026759 |
Anna Shalko | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4029071 |
Julie Schooley | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4028413 |
Yashwanth Doraswamy | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4025096 |
Rohith and Rashmi Bharadwaj | Dallas | 2026-08-14 | 34d | Misled No photos | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | ||
P4030757 |
dnyaneshwari jagtap | New York | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
B2108562 |
Janniel Martinez | New York | 2026-08-13 | 35d | Buyer's remorse No photos | Inbound call | Customer service | Open | Steph A | 2026-08-14 | $3,000 | $2,600 | $5 | …y, and can I use my own photographer? Are composite cards/Z-cards an additional cost? Is acting coaching required, and what is the cost? Are there any website or annual profile fees? Are there any other expenses I shoul… | |
D3870470 |
Quinter Stella | Dallas | 2026-08-13 | 35d | Legal Cancel contract Misled Buyer's remorse No photos | Customer service | Open | Caet W | 2026-08-13 · no reply | $3,000 | $196 | $2,154 | …it. The deposit and monthly payments already made should fully cover the single photo shoot, website creation, and guidance I have received. Please consider this my formal request to terminate the contract immediately a… | ||
N3739384 |
Pre’Sha Rozar | Nashville | 2026-08-13 | 35d | Misled No photos | Customer service | Open | Tyesha H | 2026-08-13 · no reply | $4,000 | $1,479 | $2,071 | …c images you would like adjusted, send them directly to our production team along with the specific edits or concerns you have. They can review the images and make the appropriate changes or edits where possible. Howeve… | ||
F4008537 |
Bernalyn Riley | Orlando | 2026-08-13 | 35d | Refund No photos | Inbound call | Customer service | Open | Emmanuel R | 2026-08-13 · no reply | $4,000 | $325 | $1,625 | Emmanuel R - 08/13/2026 16:51 Resolved issue where efolio was not applied in usa-models platform . Client mentioned this has happened before .. also found photos to be missing ... If this happens again, please let Manny … | |
D4023781 |
Banan Alqatttawi | Dallas | 2026-08-13 | 35d | No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-16 | $6,000 | $6,000 | $0 | Kendrick P - 08/13/2026 11:41 This client called, saying that they are missing their Z card and that images are missing from the portal. Productions is correcting the issues for the client; they have reuploaded all image… | |
F4032034 |
Farah Lafleur | Orlando | 2026-08-13 | 35d | No photos | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-31 | $125 | $125 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
M3750934 |
Olga Sevim | Florida | 2026-08-12 | 36d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-13 | $3,050 | $833 | $1,167 | Alejandro P - 08/12/2026 15:34 The client called in, and she requested all of the images from her reshoot, so I put her on the calendar after verifying with production. | |
H3875741 |
Margaret Mumbi | Houston | 2026-08-12 | 36d | Legal Cancel contract We offered No photos | Customer service | Paid off | Caet W | 2026-08-12 | $3,000 | $0 | $0 | $2,650 | Caet W - 08/12/2026 09:03 CB won - imgs sent, but website/zcard never sent w/o remaining balance | |
M4029983 |
Michael Duran | Florida | 2026-08-12 | 36d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-12 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
P3761413 |
Jason Nunez | New York | 2026-08-11 | 37d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-03 | $4,000 | $0 | $3,550 | Alejandro P - 08/11/2026 12:43 The client called in to reschedule his reshoot. | |
D3878047 |
Serah Olaoye | Dallas | 2026-08-11 | 37d | Cancel contract Complaint form We offered No photos Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 | $4,000 | $0 | $2,700 | … a service, as we are not an agency. She had already been made aware that she would be sent to collections if there is no action taken with the account, and i basically reiterated this to her. I explained to her that we… | |
F3837409 |
Shelby Davis | Orlando | 2026-08-11 | 37d | No photos Hardship | Not stated | Customer service | Open | Emily L | 2026-08-11 · no reply | $3,000 | $204 | $2,246 | Emily L - 08/11/2026 12:21 lm on vm for her Re: hardship announced in June ( divorce) She needs to make payments | |
F3848370 |
Althea Mattocks | Orlando | 2026-08-11 | 37d | Chargeback Cancel contract Refund No photos | Customer service | Open | Caet W | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …w, please find your service agreement attached. You signed the contract understanding that the order was non-cancellable once executed. As all materials outlined in your agreement had been produced and delivered to you … | ||
F3756721 |
Brie Jackson | Orlando | 2026-08-11 | 37d | Misled No photos | Customer service | Paid off | Roberto M | 2026-09-09 | $2,500 | $2,500 | $0 | …ill out or not since this link also looks like a blank website. It gives me the option to post blogs and some of the photos are marked as public. If this is part of the website is there a way to see what others should b… | ||
C4008146 |
Sai chandu More | Chicago | 2026-08-11 | 37d | No photos | Customer service | Paid off | Alejandro P | 2026-08-11 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page — 1 year hosting Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page — 1 year hosting Professi… | ||
F4027751 |
Lisa Anne Rogers | Orlando | 2026-08-11 | 37d | Refund No photos | Text / SMS | Customer service | Paid off | Tyesha H | 2026-08-11 | $50 | $50 | $0 | Tyesha H - 08/11/2026 14:40 Monica E Attachments 11:21?AM (3 hours ago) to me, Summer Hello: Client contacted me the booker asking to have the $50 deposit refund post photoshoot. As to the notes for the viewer, sent 1i i… | |
T4031538 |
Kelli Almeida | Boston | 2026-08-11 | 37d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-11 | $250 | $250 | $0 | Alejandro P - 08/11/2026 10:15 The client called in and said she is not able to log in. I was able to help her, but her images are still not uploaded, so I advised her to wait and call me if she does not see them. | |
F4035096 |
Monica Coronado Ovalle | Orlando | 2026-08-11 | 37d | No photos | Not stated | Customer service | Paid off | Monica E | 2026-08-31 | $450 | $450 | $0 | Monica E - 08/11/2026 17:05 WHY DID YOU APPLY: no experience - mom applied as she always asks mom to take her picture and loves to pose OCCUPATION: mom is not working as she just had a baby, her parentert works in constr… | |
M4024572 |
Charlyssa Moctezuma | Florida | 2026-08-10 | 38d | No photos | Not stated | Customer service | Open | David M | 2026-09-01 | $4,000 | $0 | $3,500 | David M - 08/10/2026 11:24 Good evening my apologies for the delay in my response but I too have screenshot there must be some miscommunication because I never said the photos were faded or incorrect I stated that we had… | |
P4026249 |
Cassandra Jordan | New York | 2026-08-10 | 38d | No photos | Text / SMS | Customer service | Open | Steph A | 2026-09-08 | $4,000 | $0 | $3,575 | …n. It says my name with her height, her bust, her waist size, and her pictures. I had the same problem yesterday, and I'm having it all over again today. It's starting to get pretty annoying because I'm talking about I … | |
D3838717 |
Danita Booth | Dallas | 2026-08-10 | 38d | No photos Hardship | Inbound call | Customer service | Open | Kendrick P | 2026-08-12 | $4,000 | $1,438 | $2,013 | … 14:33 Client called wanting to have an email offer reviewed from PMTM. I told her I would have the email forwarded to one of our team members to review, and they will reach out to you accordingly to provide any clarity… | |
T3837585 |
Amber Gordon | Boston | 2026-08-10 | 38d | No photos | Outbound call | Customer service | Open | Veronica H | 2026-08-10 · no reply | $4,000 | $592 | $2,958 | Veronica H - 08/10/2026 13:44 called client about missed payments she said she was not making any payments because her daughter has not gotten any jobs yet and she is not making payments for just photos, adv her that som… | |
N3989537 |
Nelvie Escalante | Nashville | 2026-08-10 | 38d | No photos | Customer service | Paid off | Roberto M | 2026-08-31 | $6,000 | $6,000 | $0 | Roberto M - 08/10/2026 15:29 Your inquire about a reshoot - Studio-1 Roberto Outreach <roberto@studio-1.us> 3:29?PM (0 minutes ago) to nelvienails Hi Nelvie, If you are looking to schedule a reshoot then reach out to the… | ||
P4026597 |
Yana Serdtse | New York | 2026-08-10 | 38d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-10 | $50 | $50 | $0 | Alejandro P - 08/10/2026 15:14 The client called and was transferred to me. She expressed dissatisfaction with her images and requested a reshoot. I reviewed the images and explained that they came out well. I advised he… | |
M3997562 |
Jean David Gonzalez Borrego | Florida | 2026-08-07 | 41d | No photos | Inbound call | Customer service | Open | David M | 2026-08-07 · no reply | $4,000 | $326 | $1,624 | David M - 08/07/2026 12:11 SENT RESHOOT IMAGS: Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For … | |
C4000877 |
Tabitha Ramirez | Chicago | 2026-08-07 | 41d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 | $3,500 | $163 | $1,788 | Alejandro P - 08/07/2026 13:20 The client called in and said her website is not working, so I let production know, and they fixed it. | |
F3892846 |
Idette Ramos | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-10 | $4,000 | $0 | $2,150 | Alejandro P - 08/07/2026 11:06 CONTRACT ISSUE: Client Name: Idette Ramos Model Name: Keyden Rivera REF# F3892846 Total Package Amount: $ 4000 Amount to date: $1850 Date of Shoot: 06/13/2026 Date of Complaint: 07/25/2026 … | ||
H3754262 |
Alexandria Leathie Ezell | Houston | 2026-08-06 | 42d | Legal Cancel contract Misled Complaint form Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-06 · no reply | $4,000 | $0 | $3,550 | Caet W - 08/06/2026 08:06 client emailed: I have already spoken to someone about this situation. I requested a refund or dispute. I haven’t received any information that was applicable or useful. Also the pictures that w… | ||
C3870634 |
Macgandra Ray | Chicago | 2026-08-06 | 42d | Cancel contract Misled No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $355 | $3,195 | …vices have been delivered. After reviewing your account, I can confirm that all of the products included in your package were completed and delivered in accordance with the terms of the agreement and within the stated d… | ||
C3894382 |
Susan Collier | Chicago | 2026-08-06 | 42d | Legal Misled No photos | Inbound call | Customer service | Paid off | Steph A | 2026-08-20 | $3,500 | $1,475 | $0 | …took felt like anything I should use for submissions. Had I known the $25 I paid for, the initial shoot, would land me a $3000 bill, my basic Head Shot, Side Shot etc was not included. I feel ripped off because I never … | |
F4002323 |
Jenna Kimmel | Orlando | 2026-08-06 | 42d | Cancel contract Complaint form We offered No photos Unhappy | Text / SMS | Customer service | Reduced since | Ronnie K | 2026-08-06 | $4,000 | $92 | $458 | $3,000 | Ronnie K - 08/06/2026 11:21 Client texted: Good morning. Kenzie was invited to audition on August 29th. We have not received her z card yet, do you have an eta so that she may have it for this audition? 11:16 AM /// I re… |
T4002613 |
Michael Thomas | Boston | 2026-08-06 | 42d | No photos | Not stated | Customer service | Paid off | Roberto M | 2026-08-18 | $5,000 | $5,000 | $0 | Roberto M - 08/06/2026 11:05 Spoke to him, went over how to get himself out into the industry and sent him information for him and her daughter. He also has not gotten a chance to see the photos of her daughter's photosh… | |
B2601894 |
Aliza Thomas | New York | 2026-08-05 | 43d | Legal Scam claim Misled Buyer's remorse Complaint form We offered Refund No photos Unhappy | Outbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $3,000 | $0 | $2,550 | …livery receipts for your images, website, and digital z card. We sent all materials to you well within the contractual time frame. The initial photoshoot included a professional stylist and edited images. We acknowledge… | |
M4028870 |
Nathan Weber | Florida | 2026-08-05 | 43d | No photos | Not stated | Customer service | Open | Lauren B | 2026-09-09 | $4,000 | $0 | $3,400 | Lauren B - 08/05/2026 14:11 model start, going to reshoot first look please make sure its added to selection | |
P4023619 |
Wendy Austin | New York | 2026-08-05 | 43d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $3,000 | $0 | $1,550 | $1,000 | …l remaining balance down to 1550 and the monthly payments to 86.11. She instantly accepted, and after I had to explain to her that we are here to help, but if she doesn't make us aware of her concerns, we cannot help, a… |
T4007433 |
Kerry DeSista | Boston | 2026-08-05 | 43d | No photos | Not stated | Customer service | Paid off | Emmanuel R | 2026-09-16 | $5,050 | $5,050 | $0 | Emmanuel R - 08/05/2026 13:32 Client email Aug 3, 2026, 4:05?PM: Hi Manny,The missing photos were taken the same day as the others but later on after the consultant asked the photographer to re-shoot the white shirt look… | |
D4026986 |
DArcy Carr | Dallas | 2026-08-05 | 43d | No photos | Not stated | Customer service | Paid off | Kendrick P | 2026-08-12 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
M2593920 |
Maria Eugenia Rodriguez | Florida | 2026-08-04 | 44d | No photos Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $1,935 | $165 | $1,000 | Alejandro P - 08/04/2026 13:24 The client called in to let us know she lost her job, and she said that she is working so she can make a payment shortly. |
H2906485 |
Sabina Rios | Houston | 2026-08-04 | 44d | Legal Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-04 · no reply | $3,000 | $289 | $2,311 | …Contract No. H2906485, including breach of contract and violations of the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code §17.46 et seq.). Studio 1 responded that same day rejecting all claims and asserting a… | ||
T3739910 |
Rosemarie Pettignano | Boston | 2026-08-04 | 44d | No photos | Customer service | Open | Kendrick P | 2026-08-04 · no reply | $399 | $195 | $139 | Kendrick P - 08/04/2026 12:07 Client called asking for Alejandro; however, I assisted for efficiency purposes. She needed assistance with locating the email with the images that she was missing, so I forwarded the email … | ||
T3894454 |
Melisa Mdawadde | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Maddy B | 2026-08-07 | $4,000 | $50 | $1,900 | $1,500 | …e following email which was sent out by Alejandro - his email was sent from inquiries@studio-1.us . - Thank you Maddy- MAPS Studio BOSTON / STUDIO 1 Hello Melisa, Thank you for your response. Unfortunately, I am not abl… | |
C4005371 |
Leon Abbington | Chicago | 2026-08-04 | 44d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-16 | $3,000 | $196 | $2,154 | Alejandro P - 08/04/2026 10:46 The client called in and requested the images from the reshoot. So I put him on the calendar for tomorrow. | |
N3885557 |
Jennifer Orchard | Nashville | 2026-08-04 | 44d | Scam claim No photos | Inbound call | Customer service | Paid off | Irving S | 2026-09-14 | $3,000 | $3,000 | $0 | …2:02?PM (4 days ago) to me ?Hi Irving, Thank you for taking my call. As discussed, herewith the message conversation had by my son and Explore talent: image0.pngimage1.png Herewith the screenshots of my conversation wit… | |
P3999966 |
Lismary Santana | New York | 2026-08-04 | 44d | Scam claim No photos | Customer service | Paid off | Irving S | 2026-09-16 | $6,000 | $6,000 | $0 | …) to me Irving sir we need you look over this we are confused because this seems to be from a foreign country Lismary Santana (gmail.com) Hi Lismary, Thank you for forwarding this opportunity. Based on the information y… | ||
D4024666 |
MacKenzie Cook | Dallas | 2026-08-04 | 44d | No photos | Customer service | Paid off | David M | 2026-09-03 | $2,000 | $2,000 | $0 | David M - 08/04/2026 14:39 good morning! i am not able to access my portal. i’ve been stuck in a loop of “change password” for quite a bit. i reset my phone & established a secure internet connection as well but still, n… | ||
D4028857 |
Jhayla Barnes | Dallas | 2026-08-04 | 44d | No photos | Not stated | Customer service | Paid off | Lauren B | 2026-08-05 | $50 | $50 | $0 | Lauren B - 08/04/2026 16:27 1 image, broke not working and mom said no to giving her money | |
M2943694 |
Meg Hannigan | Florida | 2026-08-03 | 45d | Cancel contract Wants cut Refund No photos | Customer service | Reduced since | Caet W | 2026-08-11 | $7,000 | $0 | $2,400 | $3,500 | Caet W - 08/03/2026 08:19 fwd'd client email to Alejandro: Can you help with this? I'm confused as to why this client thinks we're giving her a refund, per the notes and your last email to her she owes us. | |
P3844346 |
Rama Ahmed | New York | 2026-08-03 | 45d | Cancel contract Buyer's remorse Complaint form No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-08-03 · no reply | $4,000 | $493 | $2,957 | Maddy B - 08/03/2026 15:02 Hello Rama, Please reach out to finance department regarding your outstanding payments. Charles : 305-359-7037. Thank you - MAPS Studio - NY client has not made any cash payments - if one is no… | |
T3996546 |
NNENNA UDO | Boston | 2026-08-03 | 45d | No photos | Customer service | Open | Ronnie K | 2026-08-04 | $2,500 | $410 | $1,640 | Ronnie K - 08/03/2026 11:09 Client emailed: Nnenna Udo Jul 31, 2026, 7:34?PM (3 days ago) to me Hello, Thank you for your time today. I would like to bring to your attention that the following link is not working: https:… | ||
M4006456 |
Connor Garris | Florida | 2026-08-03 | 45d | No photos | Customer service | Paid off | David M | 2026-08-25 | $2,500 | $2,500 | $0 | David M - 08/03/2026 13:56 Studio-1: Your images and reshoot files have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security p… | ||
M3751741 |
AJ Mesidor | Florida | 2026-07-31 | 48d | Cancel contract No photos | Inbound call | Customer service | Open | Tyesha maria Rodgriguez | 2026-07-31 · no reply | $1,500 | $0 | $1,300 | Tyesha maria Rodgriguez - 07/31/2026 10:33 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 10:53 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 11:18 Client called b… | |
P3860508 |
L’oreal Noble | New York | 2026-07-31 | 48d | Refund No photos | Outbound call | Customer service | Open | Charles C | 2026-07-31 · no reply | $4,000 | $148 | $3,402 | Charles C - 07/31/2026 11:56 client called because she was not ready for her payment of $295.83 to be taken and asked if we could refund her, I approved for half which is $147.91 to refunded this one time, and I advised … | |
P4003899 |
Thomas Davis | New York | 2026-07-31 | 48d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-20 | $4,000 | $2,950 | $0 | Alejandro P - 07/31/2026 11:50 The client called in and requested to have his reshoot images uploaded, but he also requested to change his email on the portal, so I emailed production so they can take care of it. | |
M4005525 |
Ruth Ronain Toussaint | Florida | 2026-07-31 | 48d | No photos | Not stated | Customer service | Paid off | David M | 2026-08-26 | $2,200 | $2,200 | $0 | David M - 07/31/2026 12:43 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, w… | |
B2259645 |
Edith Richiez | New York | 2026-07-30 | 49d | No photos Hardship | Inbound call | Customer service | Reduced since | Emily L | 2026-08-04 | $4,000 | $2,700 | $5 | $250 | Emily L - 07/30/2026 10:17 $250 reduction offered $297.02 reduction ( add to excel) She paid off account today But Has done nothing with the career yet as mom has been sick in the hospital -Will ask Ronnie to send call/ … |
N2625363 |
Dominique Allen | Nashville | 2026-07-30 | 49d | Misled Wants cut We offered No photos | Customer service | Open | Caet W | 2026-08-05 | $4,000 | $100 | $2,875 | Caet W - 07/30/2026 10:43 client emailed: If it's not like $15-20/mo then I can't afford the repayment plan responded: That monthly payment amount would unfortunately not be enough for the discount offer. However, you ca… | ||
P4005702 |
Kerry Beckford | New York | 2026-07-30 | 49d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-24 | $4,000 | $288 | $3,163 | Alejandro P - 07/30/2026 12:31 The client called in and requested to cancel her reshoot, so I canceled the shoot. She will call back when she has a time to come in. | |
T2939539 |
Israel Peter Sanchez | Boston | 2026-07-30 | 49d | No photos | Inbound call | Customer service | Open | Charles C | 2026-08-26 | $2,000 | $592 | $1,183 | Charles C - 07/30/2026 09:33 Informed Production about client's inquiry about the Zcard, notes stated that he has done a reshoot so I informed Production and they are on it. | |
N4004874 |
Kareem Orr | Nashville | 2026-07-30 | 49d | Misled No photos | Customer service | Open | Emmanuel R | 2026-08-24 | $2,500 | $205 | $1,845 | Emmanuel R - 07/30/2026 10:52 Client email Jul 27, 2026, 8:59?AM: Hello Production Team, I was reaching out to see if my Zcard is finished? . Client email Jul 27, 2026, 11:17?AM: Hello Production Team, on the Zcard I've … | ||
C4008757 |
Beth Caron | Chicago | 2026-07-30 | 49d | No photos | Not stated | Customer service | Open | Megan B | 2026-07-31 | $400 | $0 | $150 | Megan B - 07/30/2026 15:35 Super sweet - very critical of her photos. Didn't like how posed she looked. I offered her a re-shoot and she declined. Said hair and makeup / wardrobe was good. She had a great time but was ju… | |
H4024196 |
OLUCHI Ugwu | Houston | 2026-07-30 | 49d | No photos | Customer service | Paid off | Tyesha H | 2026-07-30 | $25 | $25 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | ||
D2494969 |
Tiara Mendoza | Dallas | 2026-07-29 | 50d | Legal Scam claim Misled Refund No photos | Customer service | Open | Caet W | 2026-09-08 | $4,000 | $1,138 | $813 | … promised. It was supposed to be TiaraMonay and that’s not what was put out I also have looked very well into “studio one” and I’m not the only one that has gotten scammed. I feel the amount I have paid so far is enough… | ||
N4025772 |
Duc Nguyen | Nashville | 2026-07-29 | 50d | No photos | Customer service | Open | Kendrick P | 2026-09-01 | $3,000 | $396 | $1,979 | Kendrick P - 07/29/2026 11:37 Client emailed Nguyen Harry Jul 28, 2026, 2:55?PM (20 hours ago) to me For right now, i just wonder when will i have my picture because according to what I know the picture is available but … | ||
C4006741 |
Angelo Gallardo | Chicago | 2026-07-29 | 50d | No photos | Not stated | Customer service | Open | Kendrick P | 2026-08-20 | $4,000 | $0 | $3,550 | …o to submit to agencies and casting opportunities. With that being said, if you would like to schedule an additional photoshoot to create new images with a different look or wardrobe, we would be happy to accommodate th… | |
C4004026 |
Felice Jefferson | Chicago | 2026-07-29 | 50d | No photos | Customer service | Open | Ronnie K | 2026-08-25 | $4,000 | $0 | $3,550 | Ronnie K - 07/29/2026 09:14 Hi, Thank you for the update. The portal and dashboard are now opening correctly. However, Barbara’s photos from the July 18 photo session are still not appearing in the portal. Could you plea… | ||
P4006275 |
Martin Mendoza | New York | 2026-07-29 | 50d | No photos | Customer service | Paid off | Ronnie K | 2026-09-09 | $6,000 | $6,000 | $0 | …t sent email: Natasha Rodriguez <natvrodri@gmail.com> 2:41?PM (20 minutes ago) to confirmations@mapsstudio.nyc Good afternoon, I hope this email finds you well. In preparation for my meeting with Irving on Friday, Augus… | ||
B2500271 |
Giselle Girard | New York | 2026-07-28 | 51d | We offered No photos Unhappy | Customer service | Open | Emily L | 2026-08-27 | $3,000 | $1,488 | $1,063 | Emily L - 07/28/2026 10:32 sent collection and reduction offer notice $500 thru text | ||
P2941113 |
Vicky Vardouniotis | New York | 2026-07-28 | 51d | Legal Complaint form We offered No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-07-28 | $1,500 | $110 | $6 | $1,215 | Alejandro P - 07/28/2026 09:30 Nidia, from the BBB, called to speak to Maddy becuase she has not gotten a response to the client's complaint, so I gave info to Maddy so she can follow up. |
H3739967 |
Mubbashar Hassan | Houston | 2026-07-28 | 51d | Cancel contract No photos | Customer service | Open | Charles C | 2026-07-28 · no reply | $4,000 | $0 | $3,550 | Charles C - 07/28/2026 11:02 Called client back and we went into an argument about the package client said he never get any materials and never got any "jobs offers" that the viewer said we would send him. I tried to exp… | ||
D3894683 |
Patsy valadez | Dallas | 2026-07-28 | 51d | No photos | Not stated | Customer service | Paid off | Roberto M | 2026-08-11 | $5,200 | $5,200 | $0 | Roberto M - 07/28/2026 10:44 Got the zCard added to the resume, still waiting for the answers. | |
T4004560 |
Summer James | Boston | 2026-07-28 | 51d | No photos | Not stated | Customer service | Paid off | Irving S | 2026-08-04 | $400 | $400 | $0 | …to apply to agencies with . I would really like to get this going as soon as possible. However I could use a little guidance. I have two photos of myself in my white top/ jeans. I believe when the applications are askin… | |
F4024876 |
Swarna Anumukonda | Orlando | 2026-07-28 | 51d | No photos Unhappy | Not stated | Customer service | Paid off | Summer A | 2026-07-28 | $50 | $50 | $0 | Summer A - 07/28/2026 10:38 SENT EMIAL TO MADDY ABOUT CLIENT COMPLAINT | |
M2627846 |
Claudia Collazos | Florida | 2026-07-27 | 52d | Chargeback Wants cut No photos | Outbound call | Customer service | Open | Emily L | 2026-08-05 | $3,000 | $2,080 | $520 | Emily L - 07/27/2026 12:06 unpaid since FEB we sent message i let her know only $520 owed if she can pay off I will reduce it $270.00 | |
C4007263 |
Eduardo Saldana Ibarra | Chicago | 2026-07-27 | 52d | No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-04 | $700 | $92 | $458 | Kendrick P - 07/27/2026 11:56 Client called saying they haven't gotten the images yet after 10 days of waiting for them to be sent. I told him I would escalate the situation and to give production 2 days to get this sort… | |
F4000720 |
Ariel Raba | Orlando | 2026-07-27 | 52d | Legal Chargeback Cancel contract Misled No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $3,000 | $208 | $2,292 | …her opportunity to capture images she would feel more comfortable with. The client declined, stating that she no longer trusted the company. I also offered to review possible reduction options to help resolve the situat… | |
H2728251 |
Erin Orrison | Houston | 2026-07-27 | 52d | Cancel contract Wants cut No photos Unhappy | Customer service | Paid off | Caet W | 2026-07-30 | $3,000 | $350 | $0 | $1,400 | …n’t explain my issues with the pictures before hand, and I apologize again, but either way I still wasn’t happy with the outcome of the services provided, both then and now. I’m not trying to be a hassle, but would you … | |
M4006510 |
Flavia Freire | Florida | 2026-07-27 | 52d | No photos | Text / SMS | Customer service | Paid off | Ronnie K | 2026-08-25 | $3,050 | $3,050 | $0 | Ronnie K - 07/27/2026 09:05 Client texted: Rebecca doesn't have her pictures Only Raquel has it 6:35 PM Because Rebecca's pictures was sent with Raquel's name And Raquel received correctly So now Rebecca no longer can as… | |
F4004819 |
Marisa Crawford | Orlando | 2026-07-27 | 52d | No photos | Customer service | Paid off | Tyesha H | 2026-08-18 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | ||
N4008100 |
Matlean Wallace | Nashville | 2026-07-25 | 54d | No photos Hardship | Not stated | Customer service | Open | Nashville Reveption | 2026-07-28 | $800 | $54 | $600 | Nashville Reveption - 07/25/2026 14:09 This client is taking extra time because we had to back track and reshoot her look 1 because her eyes were closed in every photo | |
P3992735 |
Mouhamedo Fall | New York | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form No photos Unhappy | Customer service | Reduced since | Ronnie K | 2026-07-24 | $4,000 | $0 | $2,550 | $1,000 | Ronnie K - 07/24/2026 11:39 Client called asking to do a reshoot. I asked why since he just had his photo shoot a month ago. He told me that a friend of his said he needs to have a black shirt on for his profile pics. I … | |
D3903185 |
Hayley Ball | Dallas | 2026-07-24 | 55d | No photos | Customer service | Open | Kendrick P | 2026-08-26 | $3,500 | $662 | $1,988 | Kendrick P - 07/24/2026 10:08 Client emailed Hayley Ball 12:51?AM (9 hours ago) to me Hi there My z cards still have the incorrect email. Please change to Hlbmodel@gmail.com Also what size and where can I get the cards p… | ||
M2855951 |
Lorena Bezerra | Florida | 2026-07-23 | 56d | Cancel contract No photos | Outbound call | Customer service | Open | Charles C | 2026-09-01 | $3,000 | $0 | $2,600 | Charles C - 07/23/2026 12:31 Called client back and she said that she doesn't like her pics and think she doesn't look good and can't make any payments, I also let her know that we can not cancel the contract at this poi… | |
P4006012 |
Maliya Prioleau | New York | 2026-07-23 | 56d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-08-26 | $3,500 | $242 | $2,658 | Alejandro P - 07/23/2026 11:30 I called the client to book her 1-look reshoot of look #4. She said she ordered the dress and is waiting for it. She will call back next week to book the reshoot. | |
P4005642 |
VIOLET NIKCI | New York | 2026-07-23 | 56d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-08-26 | $3,000 | $125 | $1,375 | Alejandro P - 07/23/2026 11:26 I called the client to book the son 4's look reshoot. But she said she needs to check her schedule and call back to schedule the shoot. | |
N3992573 |
Loren Lignelli | Nashville | 2026-07-23 | 56d | Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-26 | $3,000 | $510 | $2,040 | …sday, July 21 2026 2:54 PM From: LOREN BETTRIDGE (702) 321-2375 Duration: 32 seconds Voicemail box: 329 Transcript: Hi, my name is Lauren Linnelli. I'm trying to reach somebody about my daughter Liliana We're just reall… | |
F4020949 |
Robert Kimenez | Orlando | 2026-07-23 | 56d | No photos | Not stated | Customer service | Paid off | Roberto M | 2026-08-13 | $6,050 | $6,050 | $0 | Roberto M - 07/23/2026 13:17 CC went well, we covered everything in the industry. She said it is a lot of information, I told her to take her time. Karen is the mother and the number 941-705-3460 The website is misspelle… | |
P0861493 |
Samantha Ramirez | New York | 2026-07-22 | 57d | Complaint form Wants cut We offered No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-07-22 | $4,000 | $1,700 | $850 | $1,000 | … client called requesting information regarding what would happen once she completes payment with the collection agency. I explained that once we receive confirmation from the collection agency that the account has been… | |
P4024120 |
SKYLA NICHOLS | New York | 2026-07-22 | 57d | No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-26 | $700 | $110 | $440 | Kendrick P - 07/22/2026 11:54 Client called asking where her images were I explained to her that we were awaiting the missing signatures from her on the contract. She sent several different pages with the signature that … | |
T4004947 |
Saritha Athmakur | Boston | 2026-07-22 | 57d | No photos | Outbound call | Customer service | Paid off | Alejandro P | 2026-07-22 | $400 | $400 | $0 | … — $3,999 Includes: Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Help and Guidance Pro Work Package — $5,999 Includes: Personal Web Page (1 year hosting) Prof… | |
B2509082 |
Tashi Tsering | New York | 2026-07-21 | 58d | No photos | Customer service | Open | Caet W | 2026-08-26 | $3,000 | $2,403 | $272 | Caet W - 07/21/2026 08:42 client emailed: I’m writing this email to get inquire on why my link is not working. I have paid the entire dues and everything that was required at the time. responded: Thank you for your email… | ||
T3873327 |
Christina Joiner | Boston | 2026-07-21 | 58d | Cancel contract We offered No photos | Customer service | Reduced since | Alejandro P | 2026-07-28 | $3,000 | $474 | $1,676 | $500 | Alejandro P - 07/21/2026 09:46 The client Manager called in and requested to cancel the website/payment. I explained that this is not possible since the company has already incurred the cost associated with her order. Sh… | |
N3884436 |
Kimberly Maclin | Nashville | 2026-07-21 | 58d | No photos Hardship | Inbound call | Customer service | Open | Tyesha H | 2026-07-22 | $4,000 | $296 | $3,254 | Tyesha H - 07/21/2026 11:14 Client called in to schedule a 4-look reshoot Liz authorized a full reshoot She agreed to 7/27 at 9:30 am Doesn't need to meet with the consultant Placed on calendar to receive images on 7/28 | |
P4001677 |
Dana Cavaliere | New York | 2026-07-21 | 58d | Complaint form No photos Unhappy | Customer service | Paid off | Tyesha H | 2026-07-21 | $400 | $400 | $0 | Tyesha H - 07/21/2026 16:40 Client emailed: jellyfish100165@aol.com 3:26?PM (1 hour ago) to Inquiries Thank you soo much!! I’ll get back to you as soon as I decide if and how I want to proceed with the re-shoot. Thank yo… | ||
P0521603 |
Chrissy Garcia | New York | 2026-07-20 | 59d | No photos | Not stated | Customer service | Open | Emmanuel R | 2026-07-20 · no reply | $3,000 | $2,448 | $2 | Emmanuel R - 07/20/2026 16:52 Client email Sun, Jul 19, 6:08?PM: Good evening, I'm trying to get on my website, but its not working. Is there any way I can update it? . Response: Thanks for your email. It seems like the … | |
M2457326 |
Sisy Mukerjee | Florida | 2026-07-20 | 59d | No photos Hardship | Customer service | Open | Emily L | 2026-07-20 · no reply | $3,000 | $2,060 | $515 | Emily L - 07/20/2026 11:45 she cant pay now financial difficulties - Asked to pay in September | ||
H2632935 |
Kaiden Ellison | Houston | 2026-07-20 | 59d | Refund No photos | Customer service | Open | Emily L | 2026-07-21 | $4,000 | $2,667 | $533 | Emily L - 07/20/2026 15:42 for some reason she thinks she should get a refund but when I add all up in SQUARE the account requires one more payment $2933.26 plus $800 = $3733.26 | ||
C2882382 |
Cypher Eason | Chicago | 2026-07-20 | 59d | Legal Chargeback Misled Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-20 · no reply | $4,050 | $-1,875 | $3,375 | …2026 08:20 client emailed; To the Management of MAPS Studios, I am writing in response to your recent notification regarding an alleged outstanding balance on my account. Please consider this email formal notice that I … | |
P4004614 |
Jennifer Venichand | New York | 2026-07-20 | 59d | No photos | Customer service | Paid off | Tyesha H | 2026-08-04 | $400 | $310 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | ||
N3886547 |
Tyson Hardy | Nashville | 2026-07-20 | 59d | No photos | Customer service | Open | David M | 2026-07-20 · no reply | $1,500 | $263 | $788 | David M - 07/20/2026 16:21 Jean <ms.jeanlai@gmail.com> Jul 19, 2026, 11:13?AM (1 day ago) to me Hi there, I’ve noticed that my portfolio site is still not updated. Please advise. Best, Jean Studio Production 4:20?PM (0 m… | ||
F3886665 |
Mylene Parsons-Purcell | Orlando | 2026-07-20 | 59d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-17 | $4,050 | $4,050 | $0 | Alejandro P - 07/20/2026 11:51 The client called in and said she still does not have the reshoot images, so I verified with production, and they told me that she needs to scroll to the end, and that is the last 3 images. | |
C3993174 |
Carla Nunez | Chicago | 2026-07-20 | 59d | No photos | Text / SMS | Customer service | Paid off | Ronnie K | 2026-07-24 | $4,000 | $4,000 | $0 | Ronnie K - 07/20/2026 13:16 Client texted: Hello! Ronnie, I haven't received my zcard, in my log in website there is not any zcard available 1:12 PM /// I replied, You should be getting a text letting you know it's ready… | |
T4007576 |
Tiffany Santos | Boston | 2026-07-19 | 60d | No photos | Customer service | Paid off | Jodi S | 2026-07-19 | $50 | $50 | $0 | …dvsd mom once the link is paid to contact the back office and they will update a contract for the Selection/Comp Card for 1500 *1500, 50 dep, 150 down, 130 x10 monthly ******************************************* BBACK U… | ||
T1682291 |
Jocelina Mendes | Boston | 2026-07-17 | 62d | Misled No photos | Customer service | Reduced since | Caet W | 2026-07-17 | $4,000 | $630 | $1,520 | $1,000 | … images—they were from the New York studio, not my Boston photoshoot. After receiving those incorrect images, I immediately contacted the Boston studio by text message, as texting was the communication method I had with… | |
P3837427 |
Romana Labovka | New York | 2026-07-17 | 62d | No photos | Not stated | Customer service | Open | Emmanuel R | 2026-08-21 | $3,500 | $950 | $1,900 | Emmanuel R - 07/17/2026 13:18 Client email Jul 15, 2026, 4:01?PM: Hello, I had gotten sent an email saying my portfolio is ready after I sent my pictures, however every time I try to open it, it gives me a 404 error mess… | |
C3846195 |
Angela Bachara | Chicago | 2026-07-17 | 62d | No photos | Inbound call | Customer service | Open | Tyesha H | 2026-08-21 | $4,000 | $0 | $3,550 | …o) to me, Bobbie Dear Inquiries, Please follow up with C3846195 to take care of the payment for a package she wanted to put down. Here are the notes from Megan: Forgot her credit card. Absolutely wants to do the $4k MSP… | |
F4021681 |
Juderson Romulus | Orlando | 2026-07-17 | 62d | No photos | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-21 | $25 | $25 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
P4022431 |
Rebecca Romeo | New York | 2026-07-17 | 62d | No photos | Not stated | Customer service | Paid off | Kevin W | 2026-07-27 | $50 | $50 | $0 | Kevin W - 07/17/2026 16:26 (Not correct photo, Her application was unsubbed through System error Jill nor Francisco could not locate the app but seen she was in the system). She is Very excited for the opportunity. Says … | |
D2799091 |
MohammedAli Al-sharif | Dallas | 2026-07-16 | 63d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-16 | $3,000 | $350 | $0 | Alejandro P - 07/16/2026 12:38 The client called in, and I was able to inform him of the 550 for the reshoot. He claims he is not ready financially, but he asked for help looking for jobs. He said he has applied to some … | |
N2842514 |
Jackie Pride | Nashville | 2026-07-16 | 63d | Wants cut No photos Hardship | Inbound call | Customer service | Open | Charles C | 2026-08-17 | $4,000 | $1,183 | $2,367 | Charles C - 07/16/2026 15:45 Client called saying that she lost her job and needs to lower the recurring, I offered to lower it to $147.91 but it appears that client was speaking with someone else and could not continue … | |
H4003233 |
Jordan Perrott | Houston | 2026-07-16 | 63d | Complaint form Wants cut We offered No photos Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-18 | $4,000 | $342 | $1,708 | $1,500 | …ciate you considering my concerns and putting the revised offer together. After taking some time to think it over, I would like to accept the revised package at the total price of $2,500, with the $450 already paid appl… |
D3996554 |
Tylisha Johnson | Dallas | 2026-07-16 | 63d | No photos Hardship | Outbound call | Customer service | Paid off | Tyesha H | 2026-07-16 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
C4003794 |
Tanya Howard | Chicago | 2026-07-16 | 63d | No photos | Not stated | Customer service | Paid off | Megan B | 2026-07-16 | $25 | $25 | $0 | Megan B - 07/16/2026 16:31 Kept $25 deposit to hold photos. She was not very happy with the images and would like to do a re-shoot. Please reach out to her. | |
F3891769 |
Susana Gonzalez | Orlando | 2026-07-15 | 64d | Scam claim Cancel contract Misled Complaint form No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-07-15 | $4,000 | $150 | $1,200 | $2,000 | Kendrick P - 07/15/2026 10:41 Client called to discuss a cancellation request. She is saying that she wants to cancel because she was not delivered the Z card on time; however, we had a discussion over the phone, and I a… |
M3889502 |
Dora | Florida | 2026-07-15 | 64d | No photos | Not stated | Customer service | Paid off | Roberto M | 2026-07-15 | $6,000 | $6,000 | $0 | Roberto M - 07/15/2026 11:13 We have the zCard now but I am still waiting for her answers. | |
H3987661 |
Elisa Hernandez | Houston | 2026-07-15 | 64d | No photos | Not stated | Customer service | Paid off | Roberto M | 2026-07-15 | $6,000 | $6,000 | $0 | Roberto M - 07/15/2026 11:26 The zCard was added to their cover lettter and resume, still waiting for tha answers. | |
D3987720 |
Diana Mitchell | Dallas | 2026-07-15 | 64d | No photos | Not stated | Customer service | Paid off | Roberto M | 2026-08-17 | $5,500 | $5,500 | $0 | Roberto M - 07/15/2026 17:42 His zcard is in but I am still waiting for some of the AQ answers | |
M3992829 |
mom - Lourdes Canas | Florida | 2026-07-15 | 64d | Misled No photos | Customer service | Paid off | David M | 2026-08-28 | $2,500 | $2,500 | $0 | … lourdesricardo Hello Lourdes, Thank you for your email. "To whom it may concern, I received a message today, that my son's Website and zCard were ready, but I noticed that the height is incorrect. The correct height fo… | ||
N4004115 |
Chioma Tasie | Nashville | 2026-07-15 | 64d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-11 | $5,200 | $5,200 | $0 | Alejandro P - 07/15/2026 12:05 The client called in and requested to know where her images were sent for the reshoot, so I apologised and I let her know that they would be uploaded by tomorrow. | |
M2449235 |
Paul Burdick | Florida | 2026-07-14 | 65d | No photos Hardship | Customer service | Open | Emily L | 2026-07-14 · no reply | $2,000 | $1,170 | $630 | Emily L - 07/14/2026 13:22 sent text saying he needs an audit and everything sent to him - going chapter 7. Hes in the hospital now | ||
P4000378 |
Natasha Singh | New York | 2026-07-14 | 65d | Complaint form No photos Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-07-29 | $2,050 | $0 | $0 | $1,600 | … please feel free to give us a call when you are available, and we will be happy to help. I’m glad I was able to assist you today. Kind Regards, Kendrick ----------------------- Client Name:Natasha Singh Model Name:Ravi… |
D3760406 |
Maria Meredith | Dallas | 2026-07-14 | 65d | No photos | Inbound call | Customer service | Open | David M | 2026-07-15 | $4,000 | $1,229 | $1,721 | David M - 07/14/2026 14:39 Maria Meredith Jul 10, 2026, 3:21?PM (4 days ago) to me You sent me the wrong set of pictures. I need the new set to pick from. Thanks Studio Production Attachments 2:38?PM (0 minutes ago) to M… | |
H3887020 |
Asia cunningham | Houston | 2026-07-14 | 65d | No photos | Customer service | Open | David M | 2026-08-05 | $4,000 | $592 | $2,958 | David M - 07/14/2026 15:36 Hi, my name is Asia Cunningham. I signed my son up for the package, and he still hasn't received his online portfolio. His name is Joanne Barksdale. Please call me back at 281-221-9990. Thank y… | ||
D4000284 |
Fabiola Roman | Dallas | 2026-07-14 | 65d | No photos | Inbound call | Customer service | Paid off | Tyesha H | 2026-09-11 | $5,500 | $5,500 | $0 | Tyesha H - 07/14/2026 10:45 Client called in with a few complaints She wasn't very pleased with the fact that her daughter's stomach had a slight pudge in the swimwear look She also feels like her mentor wasn't very unde… | |
C4000849 |
Mirella Dankha | Chicago | 2026-07-14 | 65d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-15 | $100 | $100 | $0 | Alejandro P - 07/14/2026 09:23 The client called in and said that she only got 3 images, and she never got a copy of the contract. I let production know so they can send her the contact sheet. | |
H4001164 |
Andrea Thompson | Houston | 2026-07-14 | 65d | No photos | Customer service | Paid off | Tyesha H | 2026-07-14 | $25 | $25 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | ||
B2244589 |
Andrea Parks | New York | 2026-07-13 | 66d | Legal No photos | Outbound call | Customer service | Open | Steph A | 2026-07-13 · no reply | $3,000 | $265 | $2,385 | … show Hot Bench. It's a court television program. We came across a claim that Andrea Parks had filed against you guys in Brooklyn for $26.50. I did speak with her briefly. We were interested in possibly helping out the … | |
H3992430 |
Priscilla Perez | Houston | 2026-07-13 | 66d | No photos | Not stated | Customer service | Open | Steph A | 2026-07-28 | $4,000 | $550 | $2,750 | Steph A - 07/13/2026 09:45 Priscilla Perez Sun, Jul 12, 8:28?PM (13 hours ago) to me I have not received photos? Sent from Priscilla's iPhone On Jul 10, 2026, at 11:35?AM, Stephani <stephani.studio.one | |
T3997478 |
Alejandra Huertas | Boston | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Paid off | Maddy B | 2026-08-07 | $4,000 | $-850 | $0 | $4,000 | Maddy B - 07/13/2026 11:30 Consumer Complaint with Mass Atty Gen Office in Vault - my response is in vault as well. client had not downloaded materials - refunded fully - removed portal (Manny advised + imgs removed) + f… | |
F3760742 |
Otilia del Valle Omaña | Orlando | 2026-07-13 | 66d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Outbound call | Customer service | Paid off | Alejandro P | 2026-08-03 | $3,500 | $-650 | $0 | $3,100 | Alejandro P - 07/13/2026 11:45 The client called in and wanted to to booked her reshoot she wanted to have a full reshoot but I told her that this is not possible since she was reduce to 10 images. I explained that once … |
T2791152 |
Maria Segarra | Boston | 2026-07-10 | 69d | Refund No photos Hardship Unhappy | Inbound call | Customer service | Paid off | Irving S | 2026-07-10 | $3,000 | $425 | $0 | Irving S - 07/10/2026 11:45 Called to set up a mentorship call; client was very upset with the procedure and, for the first 15 minutes, went on a rant about how disappointed she was with the procedure. I told her I would… | |
D3999367 |
Summer West | Dallas | 2026-07-09 | 70d | Refund No photos | Customer service | Paid off | Tyesha H | 2026-08-19 | $5,500 | $5,500 | $0 | …ackage Everything you need to build a professional modeling portfolio and confidently launch your career. Professional Photos & Visual Assets Professional Photo Selection 22–30+ professionally selected images from your … | ||
P2908342 |
Skylar Larkyn | New York | 2026-07-08 | 71d | Legal Chargeback Buyer's remorse Complaint form We offered Refund No photos Unhappy | Customer service | Paid off | Tyesha H | 2026-07-13 | $2,500 | $238 | $0 | $1,188 | Tyesha H - 07/08/2026 11:33 Call was transferred to me- Client expressed her frustration about the images and the fact that she has been trying to resolve this for months She states that the hair and makeup artist were g… | |
M3750248 |
Renata Lagares | Florida | 2026-07-08 | 71d | Cancel contract Wants cut No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-07-08 · no reply | $4,000 | $984 | $1,966 | …cate that you visited the studio on February 27, 2026. Your initial images and Model Guide were delivered on March 2, 2026, followed by your website and comp card on March 5, 2026. I also confirmed that your reshoot ima… | |
M3989085 |
Treena Denero | Florida | 2026-07-08 | 71d | Legal Scam claim Chargeback Wants cut We offered Refund No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-08 | $2,500 | $660 | $1,540 | …(23 hours ago) to me I don’t know how you’re saying in one paragraph that it’s been escalated to fix what I haven’t gotten and then in your second to last paragraph it states since I’ve received what the contract states… | |
P4002716 |
haley brosdal | New York | 2026-07-08 | 71d | No photos | Not stated | Customer service | Open | Tiffany L | 2026-07-29 | $3,000 | $212 | $2,363 | Tiffany L - 07/08/2026 15:41 please allow a reshoot in the beginning of august. she isn't satistified with these photos. Thank you:) Tiffany L | |
D4002166 |
Howard Crawford | Dallas | 2026-07-07 | 72d | No photos | Inbound call | Customer service | Open | Tyesha H | 2026-09-15 | $2,000 | $0 | $1,750 | Tyesha H - 07/07/2026 10:52 Client called in seeking assistance with accessing his images I tried helping, but he kept getting an error message Call was transferred to EM for further assistance 07/07/2026 14:38 - [Jul 7,… | |
D4002737 |
Katheryn Sharp | Dallas | 2026-07-07 | 72d | No photos | Not stated | Customer service | Open | Lauren B | 2026-07-08 | $250 | $17 | $183 | Lauren B - 07/07/2026 12:03 6 images for today, she is not working currently and will be starting a new job next week please hold model start package for her she will do 400 or 500 down next week, for 4k | |
C3870548 |
Nicole Stamp | Chicago | 2026-07-07 | 72d | No photos Hardship | Outbound call | Customer service | Open | Kendrick P | 2026-08-31 | $4,000 | $0 | $3,150 | Kendrick P - 07/07/2026 14:34 Client emailed Nickey Stamp Thu, Jul 2, 12:42?PM (5 days ago) to inquiries Hello I am having trouble finding photo shoots or jobs and was wondering what I’m doing wrong or what I need to be … | |
C3996001 |
Carrie Keys | Chicago | 2026-07-07 | 72d | No photos | Customer service | Open | Alejandro P | 2026-08-12 | $1,000 | $0 | $875 | …26 09:08 The client emailed: Re: Booking Confirmation MAPS Summarize this email Carrie Keys Jul 6, 2026, 8:08?PM (12 hours ago) to MAPS Hello, I came in and redid some of my photos. I received a email stating my photos … | ||
F3888872 |
Duanda Clark | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Reduced since | Kendrick P | 2026-07-30 | $4,000 | $217 | $1,733 | $1,000 | …o 11:36?AM (0 minutes ago) to Duanda Hello Duanda, Thank you for your email. I have reviewed your account with my management team, and at this time, this is the best reduction option we are able to offer. Your images an… | |
C3992659 |
Rosy- Mother | Chicago | 2026-07-07 | 72d | Misled No photos | Outbound call | Customer service | Paid off | Alejandro P | 2026-09-16 | $5,050 | $5,050 | $0 | Alejandro P - 07/07/2026 09:47 The client emailed: Portfolio update MAPS Tricker 11 Jul 6, 2026, 9:46?PM (11 hours ago) to MAPS Hello, This is Evan Bonesteel, I am still waiting on my portfolio and website which I was to… | |
F3998270 |
Nicole Wilson | Orlando | 2026-07-07 | 72d | No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-19 | $5,500 | $5,500 | $0 | Kendrick P - 07/07/2026 11:16 Client called saying she hasn't received her Z card yet and has been waiting for it. I explained to her that the Z card is in production and that it can take 3-4 weeks. She was understanding… | |
D4004101 |
Tim Shepherd | Dallas | 2026-07-07 | 72d | No photos | Not stated | Customer service | Paid off | Lauren B | 2026-07-08 | $50 | $50 | $0 | Lauren B - 07/07/2026 16:56 1 photo, had to reshoot his last look he left his glasses on the whole time and photographer didnt catch it, he said he wanted to think about it got declined for all financing but got 550 in a… | |
H3987903 |
Marcia Xavier | Houston | 2026-07-06 | 73d | Legal No photos | Social / DM | Customer service | Open | Steph A | 2026-07-29 | $4,000 | $288 | $3,163 | …horoughly review the information on our website, www.sunshineproductionsonline.com. Pay particular attention to the Become a Model page, and make sure to read the Frequently Asked Questions and Why Sunshine Productions … | |
F3748336 |
Jamie Spann | Orlando | 2026-07-06 | 73d | Cancel contract No photos Hardship | Text / SMS | Customer service | Open | Caet W | 2026-07-06 · no reply | $3,500 | $612 | $1,838 | …o continue with my payments responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | |
F3994865 |
Tamara Stubbs | Orlando | 2026-07-06 | 73d | Wants cut Refund No photos Unhappy | Customer service | Open | Erica S | 2026-07-24 | $500 | $0 | $425 | … sent me photos of someone else. I went back to the studio the same day and they said they would resend them and that was on Friday. I still have not received them. Also, in my photos my brain was showing and the photog… | ||
P3996438 |
Yvonne Morgan | New York | 2026-07-06 | 73d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-05 | $6,000 | $6,000 | $0 | …ackage Everything you need to build a professional modeling portfolio and confidently launch your career. Professional Photos & Visual Assets Professional Photo Selection 22–30+ professionally selected images from your … | |
N3999605 |
Raya Pack | Nashville | 2026-07-03 | 76d | No photos | Not stated | Customer service | Open | Liz G | 2026-09-15 | $4,000 | $0 | $3,575 | Liz G - 07/03/2026 16:08 Scott: reminder they must have their hair styled as normal. This model came with wild hair and we will have to reshoot her first look and digitals. | |
P3889741 |
Meresa Carter | New York | 2026-07-02 | 77d | No photos | Not stated | Customer service | Open | Kendrick P | 2026-07-02 · no reply | $4,000 | $0 | $3,575 | Kendrick P - 07/02/2026 11:26 Client has been waiting a month to receive her Z card and claims she has not received it yet. She is also having issues accessing the portal. She says she was able to before, but now she can… | |
F3999141 |
Zachary Stevens | Orlando | 2026-07-02 | 77d | No photos | Not stated | Customer service | Paid off | Emmanuel R | 2026-08-07 | $4,000 | $2,950 | $0 | …02/2026 11:21 Client email Wed, Jul 1, 7:06?AM: Hello, I am not sure how to set up my Z card and or Comp Card. Is this something you guys email me? In the model guide videos it says that it is attached to the bottom of … | |
P4001680 |
Shira Hon-Lahav | New York | 2026-07-02 | 77d | No photos | Not stated | Customer service | Paid off | Tiffany L | 2026-08-11 | $3,050 | $3,050 | $0 | Tiffany L - 07/02/2026 15:15 please allow a reshoot within 6 months. mom wasn't to happy with the pictures. Thank You:) Tiffany Lewis | |
D2461738 |
Martha Alicia Rivas | Dallas | 2026-07-01 | 78d | Legal Scam claim Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Caet W | 2026-07-01 | $3,500 | $250 | $810 | $2,000 | Caet W - 07/01/2026 08:41 client emailed: do as you please, I will also be addressing this with my lawyer, and will also stop speak with sales lady if not willing to negotiate will also sue her I have every document as w… |
H3833766 |
Karla Alvarez | Houston | 2026-07-01 | 78d | Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Outbound call | Customer service | Paid off | Kendrick P | 2026-07-01 | $4,000 | $0 | $0 | $3,550 | …ut this process. I look forward to receiving the written confirmation once the adjustment has been applied to my account. Best regards, Karla Alvarez ----------------------------- Client Name:Karla Alvarez Model Name:Ka… |
F3999769 |
Philip Santo | Orlando | 2026-07-01 | 78d | No photos | Inbound call | Customer service | Paid off | Tyesha H | 2026-07-01 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
C3846656 |
Arpagus Green | Chicago | 2026-06-30 | 79d | Legal Scam claim Cancel contract Wants cut No photos Hardship | Customer service | Paid off | Emily L | 2026-08-20 | $3,750 | $1,000 | $0 | $1,200 | Emily L - 06/30/2026 11:32 receiving the AI messages for pmts after she stated thinks we are a scam and not planning on paying -Let her know the account will just go to Collections. ( above it says she has 6 kids. I'm su… | |
F3997171 |
Heather Edenfield | Orlando | 2026-06-30 | 79d | No photos Unhappy | Not stated | Customer service | Open | Audra T | 2026-07-31 | $1,500 | $217 | $1,083 | Audra T - 06/30/2026 17:09 She is complaining about her photos. | |
D3994699 |
Trey Moore | Dallas | 2026-06-30 | 79d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-07-16 | $1,500 | $1,500 | $0 | …tart Package — $4,000 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $6,000 Personal Web Page (1 year hosting) Professi… | |
T1640454 |
THERESA FLETCHER | Boston | 2026-06-29 | 80d | Legal Scam claim Misled Wants cut No photos Hardship | Outbound call | Customer service | Open | Caet W | 2026-08-04 | $4,000 | $1,715 | $1,235 | … well I will pay what I can and that’s exactly what I did. You can’t expect people to pay you when they are not working. Period . Also, it’s funny because I look back on the day. I was at math Studios and you guys promi… | |
C2864241 |
Lily Medcalf | Chicago | 2026-06-29 | 80d | Misled Wants cut No photos Unhappy | Inbound call | Customer service | Open | Emmanuel R | 2026-06-29 · no reply | $4,050 | $1,125 | $375 | Emmanuel R - 06/29/2026 14:48 Client email Jun 26, 2026, 12:18?AM: Hello, I just rechecked my website and recognized that you changed to a new version, I mean website link.? SO, images from Gallery updated from reshoot d… | |
P3847380 |
Yubdeley Ricardo | New York | 2026-06-29 | 80d | Complaint form No photos Unhappy | Customer service | Reduced since | Emmanuel R | 2026-07-06 | $4,000 | $567 | $1,983 | $1,000 | Emmanuel R - 06/29/2026 15:33 MAPS Studio: This is the Production Department. We understand some links are not working on the Talent Guide. Could you let us know which are not functioning? Please email production@mapsstu… | |
T2925777 |
Jeyris Agosto | Boston | 2026-06-29 | 80d | Wants cut No photos | Customer service | Open | Steph A | 2026-07-09 | $4,000 | $1,025 | $1,425 | Steph A - 06/29/2026 16:04 spoke to client- she said we was confused what to do and where to apply so we discussed her concerns, and i sent her next steps. She mentioned how all the links in the casting website were brok… | ||
C3843360 |
Loura Sinko | Chicago | 2026-06-29 | 80d | Legal Misled Refund No photos Unhappy | Outbound call | Customer service | Paid off | Irving S | 2026-06-30 | $4,300 | $4,300 | $0 | …ources exist. (Reddit) ???? Cons (Major and Well-Documented) ? Often Not a True Agency Many former clients report that it functions mainly as a school/training center rather than a professional modeling agency that book… | |
N3997894 |
Kasey Coburn | Nashville | 2026-06-27 | 82d | No photos | Not stated | Customer service | Open | Lauren B | 2026-06-29 | $250 | $17 | $183 | Lauren B - 06/27/2026 14:54 6 images for today, she is currently not working/unemployed but said she will be in a month or two and wants to upgrade then, we had no money to put down other than 50 booking deposit. I think… | |
D2831656 |
Jasmine Jones | Dallas | 2026-06-26 | 83d | No photos | Not stated | Customer service | Open | Tyesha H | 2026-06-26 · no reply | $4,000 | $1,706 | $244 | …M (0 minutes ago) to Jasmine Hello Jasmine, Thank you so much for reaching out to the Studio! We’d be happy to have you back for another photoshoot. Reshoots are typically $800, but since you're already a valued client … | |
M3998791 |
Gipzi Jaimes | Florida | 2026-06-26 | 83d | No photos | Not stated | Customer service | Open | Tyesha H | 2026-08-19 | $1,500 | $0 | $1,250 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
F3882108 |
Bibiche Hennessey | Orlando | 2026-06-26 | 83d | Misled Complaint form Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-26 | $4,000 | $166 | $1,785 | $1,000 | Alejandro P - 06/26/2026 10:58 The client emailed, but it looks like I missed it, and I will update the account and refund the difference in the payment we took today. Refund of $129.50 ///////// The client emailed: Bibi… | |
T2879191 |
Vensky Masson | Boston | 2026-06-26 | 83d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-06-26 | $25 | $25 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
T3998264 |
Jessica Grace | Boston | 2026-06-26 | 83d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-06-26 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
F3999801 |
Sucla Fernandes | Orlando | 2026-06-26 | 83d | No photos | Outbound call | Customer service | Paid off | Tyesha H | 2026-06-26 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
M3845849 |
Gladys Diaz | Florida | 2026-06-25 | 84d | Legal Wants cut No photos | Customer service | Paid off | Emmanuel R | 2026-06-25 | $3,000 | $3,000 | $0 | Emmanuel R - 06/25/2026 16:03 Client email Jun 22, 2026, 11:31?PM: There’s photos missing from the shoot, could these be uploaded to my portfolio please? It was the shoot with the dress and another one outside with the f… | ||
P3881655 |
ISRAT MASUMA | New York | 2026-06-24 | 85d | Cancel contract Complaint form Wants cut We offered No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-06-26 | $4,000 | $349 | $902 | $2,300 | Alejandro P - 06/24/2026 11:34 The client emailed: Israt Jahan Jun 22, 2026, 1:53?PM (2 days ago) to Inquiries Hello I hope you are doing well. I am writing to follow up on my previous email regarding my photos. Earlier,… | |
D3881500 |
Jessica Pearce | Dallas | 2026-06-24 | 85d | Misled No photos | Text / SMS | Customer service | Paid off | Ronnie K | 2026-07-08 | $6,000 | $6,000 | $0 | Ronnie K - 06/24/2026 09:28 Client asked to add email address. Client also texted: I also sent an email requesting assistance with making the canva based resume and noted I still have not received the We Transfer images … | |
P2140995 |
Vernard Pitts Sr. | New York | 2026-06-23 | 86d | Refund No photos | Text / SMS | Customer service | Open | Alejandro P | 2026-06-23 · no reply | $3,000 | $1,785 | $765 | Alejandro P - 06/23/2026 10:02 The client called in to ask about the website renewal, and he asked if he could take a reshoot. I told him that this is a 550 charge. He was not happy and asked why he is paid that much mon… | |
P2947184 |
Anabelle Perez | New York | 2026-06-23 | 86d | Cancel contract Wants cut We offered No photos | Text / SMS | Customer service | Open | Caet W | 2026-08-21 | $1,500 | $269 | $806 | Caet W - 06/23/2026 08:27 client emailed: This might not be for me. I haven't been able to secure any roles. And will be unemployed in a few days. Is there a way to cancel the contract? I understand I would not have a we… | |
H2935018 |
Shantel Zeno | Houston | 2026-06-23 | 86d | No photos | Not stated | Customer service | Open | Maddy B | 2026-06-23 · no reply | $400 | $17 | $183 | Maddy B - 06/23/2026 15:56 removed comp card - must be an error - cleared in production - mb | |
H3876862 |
Lucy Louis | Houston | 2026-06-23 | 86d | Cancel contract Misled Wants cut We offered No photos Unhappy | Outbound call | Customer service | Open | Ronnie K | 2026-06-23 · no reply | $3,000 | $0 | $2,650 | Ronnie K - 06/23/2026 11:13 Client messaged: Hello, The payment did not go through because I continue to formally dispute this account. As I have explained in my previous emails, I do not believe I fully understood that … | |
C3884012 |
Khali Bey | Chicago | 2026-06-23 | 86d | Cancel contract Complaint form Refund No photos Unhappy | Customer service | Open | Kendrick P | 2026-06-23 · no reply | $4,000 | $0 | $3,300 | Kendrick P - 06/23/2026 14:13 Client emailed Khali Malik Bey Jun 19, 2026, 7:11?PM (4 days ago) to me Cancel the contract cause I’m reporting identity theft on this matter. The contract is now null and void. Thank you so… | ||
H2863272 |
Andrea Schrader | Houston | 2026-06-23 | 86d | Legal Refund No photos | Outbound call | Customer service | Paid off | Kendrick P | 2026-06-23 | $6,000 | $6,000 | $0 | … terms of the agreement and within the timelines outlined at the time of purchase. If you would like to receive further guidance and assistance in finding additional opportunities or moving forward with TL Agency, pleas… | |
M2793479 |
Pia | Florida | 2026-06-22 | 87d | Wants cut No photos | Customer service | Open | Caet W | 2026-07-06 | $3,000 | $270 | $2,430 | Caet W - 06/22/2026 09:13 client txt: Yes id I can pay odd completely today I can pay $800 thats all I have as long as we can close this off and no derogatory credit responded: In speaking with Management, we will approv… | ||
D2824570 |
Francesca Vegas | Dallas | 2026-06-22 | 87d | No photos Unhappy | Customer service | Open | David M | 2026-08-27 | $4,000 | $2,307 | $868 | David M - 06/22/2026 13:00 SENT RESHOOT FILES: Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For … | ||
M3992516 |
Mia B Williams | Florida | 2026-06-22 | 87d | No photos | Inbound call | Customer service | Open | David M | 2026-07-31 | $3,000 | $0 | $2,350 | David M - 06/22/2026 13:05 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, w… | |
D3885679 |
Terrichele Bradley | Dallas | 2026-06-22 | 87d | No photos | Not stated | Customer service | Open | Mariana N | 2026-07-06 | $4,000 | $735 | $2,215 | Mariana N - 06/22/2026 13:45 went over next steps, email sent, all ok! she wants to reshoot one of the looks so i directed her to porductions email. | |
T3881595 |
Patricia Andrade | Boston | 2026-06-22 | 87d | Cancel contract No photos | Customer service | Open | Steph A | 2026-07-28 | $2,000 | $968 | $482 | …ll associated fees in writing before signing. During your call with the agency, I would suggest asking: • What are all expected costs during the first year? • Are there any mandatory photography requirements? • Are ther… | ||
T3990945 |
Grace Castillorojo | Boston | 2026-06-22 | 87d | No photos | Customer service | Open | Alejandro P | 2026-07-15 | $1,000 | $183 | $367 | … - Photoshoot ALEJANDRO MAPS Grace Castillo-Rojo <gralexa17@gmail.com> Sun, Jun 21, 10:45?PM (13 hours ago) to inquiries Hi, I received an email saying that my photos have been uploaded but I was wondering -- I did do f… | ||
N3885473 |
Chad Alexander | Nashville | 2026-06-22 | 87d | No photos | Not stated | Customer service | Open | David M | 2026-08-12 | $2,500 | $413 | $1,238 | David M - 06/22/2026 16:55 Studio Production <production@studio-1.us> Jun 9, 2026, 11:02?AM (13 days ago) to chadalexander100, bcc: Inquiries Hello Chad, Thank you for your email. "Is my Website Portfolio still unavailab… | |
M3989007 |
Krystle Estrada | Florida | 2026-06-19 | 90d | No photos | Outbound call | Customer service | Open | David M | 2026-07-29 | $4,000 | $492 | $2,458 | David M - 06/19/2026 12:22 SENT RESHOOT FILES TO PORTAL: Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the im… | |
T3873609 |
Michele McCauley | Boston | 2026-06-19 | 90d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-11 | $3,000 | $900 | $1,450 | Alejandro P - 06/19/2026 14:46 The client called in and said she is texting the Email me Funtion from her website, and it is not working. I texted it, and she was correct, so I called production. As per Production, they … | |
N3992297 |
Jacob J Lowe | Nashville | 2026-06-19 | 90d | No photos | Customer service | Open | Tyesha H | 2026-09-03 | $4,000 | $0 | $3,575 | …ewal after first year (domain only) 5. Mentorship Videos Tutorials covering: Website updates Blog posting Measurements Contracts and model guides Pro Work Package – $6,000 (Paid in Full Only) Balance Based on Your Payme… | ||
N3892180 |
Jennifer Orchard | Nashville | 2026-06-19 | 90d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-30 | $3,000 | $3,000 | $0 | Alejandro P - 06/19/2026 11:52 The client called in and said that she has not received the materials I verified, and we sent the credentials to the Kids' number, so she never got them. I have updated the account with her… |
What they were sold or what they received is the problem: wants out of the contract, formal complaint, legal or BBB threat, chargeback, demanding a refund, or still waiting on the z card / website / images. $839,127 is owed across the open ones — that money is not collectable until this is answered.
Showing the 400 most recently raised of 860 — the CSV on the Work list tab has every one.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
T3756896 |
Marie Vil | Boston | 2026-09-16 | 1d | Legal Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-16 · no reply | $3,000 | $0 | $2,450 | Kendrick P - 09/16/2026 17:39 Client Name:Marie Vil Model Name: Marie Vil REF# T3756896 Total Package Amount: $3000 Amount to date: $550 Date of Shoot: 03/13/26 Date of Complaint: 03/25/26 Sales Sheet: N/A | ||
P3873098 |
Rayon Chan | New York | 2026-09-16 | 1d | Legal Chargeback Cancel contract Buyer's remorse Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Open | Caet W | 2026-09-16 · no reply | $3,500 | $200 | $1,425 | $1,500 | …science, accountability, transparency, and basic human decency involved in how customers are treated. I agreed to the $100 monthly payments because I want this nightmare over with, not because I suddenly believe the way… |
P4036933 |
Evelyn Kokota | New York | 2026-09-16 | 1d | Legal Complaint form Wants cut We offered Refund Unhappy | Call recording | Customer service | Open | Alejandro P | 2026-09-16 · no reply | $4,000 | $0 | $3,150 | Alejandro P - 09/16/2026 11:21 The Client emailed: Re: You received a new invoice (#0014190-R-0001) MAPS WEST 38 Evelyn K 10:57?AM (21 minutes ago) to Studio, messenger, inquiries, Inquiries, Lawyer If you have any inqui… | |
D4026983 |
Janet Nabors | Dallas | 2026-09-16 | 1d | Wants cut No photos | Text / SMS | Customer service | Open | Veronica H | 2026-09-16 · no reply | $4,000 | $0 | $3,000 | Veronica H - 09/16/2026 13:30 client called to update cc info and to make payment of $250, she said she thought payments were supposed to be lower. Told her if she wanted to reduce payment to call us and let us know and … | |
H3987794 |
Khadija Zitoun | Houston | 2026-09-16 | 1d | Chargeback Cancel contract Hardship | Customer service | Open | Caet W | 2026-09-16 · no reply | $4,000 | $0 | $3,550 | … the agreement after I returned home and was able to have the contract translated and understand what it said. Once I understood the amount, I contacted you and asked you to cancel the agreement on the same day. I made … | ||
D2882867 |
Tamishia Clayborn | Dallas | 2026-09-15 | 2d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund No photos Unhappy | Inbound call | Customer service | Paid off | Tyesha H | 2026-09-15 | $4,000 | $1,071 | $-5 | $2,129 | …a H - 09/15/2026 10:57 I reached out to the client regarding her voicemail She was very upset because we charged her card and refused to go back to the offer she was given back in January Client also claimed that she ne… |
H4023346 |
Jace Porter | Houston | 2026-09-15 | 2d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-15 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 09/15/2026 14:07 The client called and was very difficult and rude. She wants to cancel the agreement that was signed by her daughter, who is an adult. She says she dropped her off at the shoot and told her … | ||
N4026459 |
Heather Nichols | Nashville | 2026-09-15 | 2d | Legal Scam claim Buyer's remorse Refund | Customer service | Paid off | Steph A | 2026-09-15 | $4,050 | $4,050 | $0 | …n 2-6 PM. See you Monday! Steph -- Stephanie Beck Williams | Agent | Owner, DAN Talent Group, Inc. 3820 Charlotte Avenue Suite 146-15 Nashville, TN 37209 615.591.7064 dantalentgroup.com Add'l email: stephanie@dantalentg… | ||
T4027488 |
Linda Yenge | Boston | 2026-09-15 | 2d | Misled Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-15 · no reply | $4,000 | $296 | $3,279 | Kendrick P - 09/15/2026 14:08 Client called saying that we did not give her what was promised and that she isn't supposed to be looking for jobs and we are supposed to find the work for her. I provided her with the clari… | |
F3997423 |
Alexis Adams | Orlando | 2026-09-15 | 2d | Complaint form Wants cut Unhappy | Outbound call | Customer service | Open | Lacole R | 2026-09-16 | $3,500 | $258 | $2,842 | Lacole R - 09/15/2026 12:17 CONTRACT ISSUE: Client Name:Alexis Adams Model Name: Alexis Adams REF# F3997423 Total Package Amount: $3500 Amount to date: $658.33 Date of Shoot: 07/01/26 Date of Complaint: 09/14/26 Sales Sh… | |
D4061319 |
Bo Jensen | Dallas | 2026-09-15 | 2d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-09-16 | $4,000 | $0 | $3,200 | Natalia Granado - 09/15/2026 10:46 Issued deposit refund | |
D4063660 |
Jay Green | Dallas | 2026-09-15 | 2d | No photos | Not stated | Customer service | Open | Lauren B | 2026-09-16 | $250 | $0 | $200 | Lauren B - 09/15/2026 16:17 6 images for today hes not working and said he has .05 in bank account, wants to save up and upgrade to model start in a week or 2 for 4k with 400 down, he was WEIRD and i got him out quickly,… | |
H3891588 |
Kiya Hanson | Houston | 2026-09-14 | 3d | No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-14 · no reply | $3,000 | $660 | $1,990 | …ow is Oct 16th? Sorry I did not receive the other emails or I did not see them. Thank you for being so gracious. ---------------------------------- I emailed Inquiries Studio 10:44?AM (0 minutes ago) to Kiya Hello Kiya,… | |
C4041318 |
Joangel Gonzalez | Chicago | 2026-09-14 | 3d | Cancel contract No photos | Customer service | Paid off | Tyesha H | 2026-09-14 | $400 | $400 | $0 | …tart Package — $4,000 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $6,000 Personal Web Page (1 year hosting) Professi… | ||
D3761255 |
Brooklynn Prewitt | Dallas | 2026-09-14 | 3d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Paid off | Kendrick P | 2026-09-16 | $4,000 | $1,500 | $0 | $1,000 | Kendrick P - 09/14/2026 12:53 Client emailed Brenda Prewitt <prewitt.brenda@gmail.com> Sep 13, 2026, 7:12?PM (15 hours ago) to me Good afternoon, My daughter, Brooklynn Prewitt, came and took photos with y’all a few mont… | |
P3728826 |
Carolina Ramirez | New York | 2026-09-14 | 3d | Scam claim No photos | Customer service | Open | Alejandro P | 2026-09-14 · no reply | $4,000 | $1,240 | $1,735 | …g to get SEBASTIANinto getting casting with pictures that you guys took for us and to be honest it’s been very difficult because I have no idea I’ve been getting charged and I mean it’s a $4000 like I said before that I… | ||
D4059460 |
Natalie Hayes | Dallas | 2026-09-14 | 3d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-09-15 | $50 | $50 | $0 | …6 15:14 Mom was not having it from the beginning, she pulled me aside very concerned with the reviews. I explained everything I could to ease her. She decided to move forward with shoot but once she was in the office sh… | |
D4061669 |
Ashok Soma | Dallas | 2026-09-12 | 5d | Cancel contract | Not stated | Customer service | Open | Elly R | 2026-09-14 | $400 | $0 | $250 | Elly R - 09/12/2026 17:41 Mom and Dad confused. Said not told about 399 or paying on day. Had to explain what we do again to them. Dads cards declined a few times but still did the 100 down, will upgrade later. Understan… | |
D4059953 |
Roma Shah | Dallas | 2026-09-12 | 5d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-09-14 | $50 | $50 | $0 | …ut in the office. Stating he was being held hostage, I told him he did not have to make any decision nor purchase anything. I explained if he wanted to have her model later, we should secure images and move on from ther… | |
T4061345 |
Gage Sonnanburg | Boston | 2026-09-11 | 6d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-11 | $300 | $300 | $0 | Natalia Granado - 09/11/2026 10:07 Issued deposit refund | |
D4059422 |
Daisy To | Dallas | 2026-09-11 | 6d | Buyer's remorse Refund No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-11 | $5,000 | $5,000 | $0 | Kendrick P - 09/11/2026 12:55 Client called saying tht they didn't want to move forward with the package and provided screenshots of her reaching out to the booker expressing second thoughts. I accommodated, as it was th… | |
M4004434 |
Chrismene Sinel | Florida | 2026-09-11 | 6d | Chargeback Cancel contract Buyer's remorse Refund | Customer service | Paid off | Caet W | 2026-09-14 | $3,000 | $3,000 | $0 | …ded, leaving your out-of-pocket costs at zero. Despite this, you agreed to proceed with a $3,000 package and our studio subsequently produced and delivered all items included in your order. Since we cannot expend our st… | ||
F4005450 |
Tristan Barkley | Orlando | 2026-09-11 | 6d | Cancel contract We offered | Customer service | Open | Kendrick P | 2026-09-11 · no reply | $3,000 | $0 | $2,650 | … formal written channels. ------------------------ I emailed Inquiries Studio Attachments 10:48?AM (0 minutes ago) to Tristan Hello Tristan, Attached below is the completed and signed agreement for your review. Please r… | ||
D3878700 |
Meredith Washington | Dallas | 2026-09-11 | 6d | Legal Cancel contract Refund | Customer service | Paid off | Tyesha H | 2026-09-16 | $6,000 | $6,000 | $0 | …modelingagency.com requesting the registration link to pay the website design fee. 2?? After payment, your non-exclusive contract will be sent via DocuSign. A parent or legal guardian must complete sign-ups for anyone u… | ||
P3987659 |
Tabetha Tyndale. Malique Patterson (model) | New York | 2026-09-11 | 6d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-09-11 · no reply | $3,500 | $240 | $1,210 | Alejandro P - 09/11/2026 10:14 The client had some issues with her portal, so I let production know since there was a reshoot and the account has been created with a different email. | |
P3884023 |
Elizabeth Boylan | New York | 2026-09-11 | 6d | Buyer's remorse Refund No photos Hardship Unhappy | Text / SMS | Customer service | Paid off | Alejandro P | 2026-09-11 | $3,000 | $3,000 | $0 | … Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> 10:17?AM (0 minutes ago) to eboylan1310@gmail.com Hello, My name is Alejandro, and I am the manager at the corporate office. Your account has bee… | |
T2837648 |
Jeremiah Levi | Boston | 2026-09-11 | 6d | Cancel contract | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-14 | $2,500 | $1,525 | $0 | $450 | Kendrick P - 09/11/2026 12:50 Client called asking for details regarding the status of his account and why he is still having to pay toward the account after asking to cancel. I explained the current situation and that t… |
C2915839 |
Chereese Hill | Chicago | 2026-09-11 | 6d | Legal Complaint form Unhappy | Customer service | Open | Kendrick P | 2026-09-11 · no reply | $3,000 | $1,546 | $604 | $500 | … willing to still pay moving forward. She was very appreciative of the assistance and said she will reach out once the card comes in the mail. ------------------------------ Client Name:Chereese Hill Model Name: Cherees… | |
D4056079 |
Kavionn Gilkey | Dallas | 2026-09-11 | 6d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-09-14 | $50 | $50 | $0 | Elly R - 09/11/2026 13:41 He has no money today, mom would not help and said he was not prepared. 2 images deposit and understands not refunded | |
F4020988 |
Matthew Alers | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-16 | $4,000 | $246 | $2,704 | Tyesha H - 09/10/2026 11:31 Client called in asking to cancel the subscription I explained that we had previously offered to reduce his package, and he didn't respond I also told him that no changes could be made until t… | |
F3994613 |
Shannon | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Unhappy | Customer service | Open | Kendrick P | 2026-09-10 · no reply | $3,000 | $0 | $2,650 | …ts included in your package have been delivered in accordance with the agreement, and our records indicate that you were able to successfully access and download those products. The agreement you signed also includes sp… | ||
F3894583 |
Nihad Berdigue | Orlando | 2026-09-10 | 7d | Cancel contract Wants cut | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 · no reply | $4,000 | $279 | $3,071 | Kendrick P - 09/10/2026 13:37 This client called asking to cancel, and i explained to her that she has entered all the products haver been delivered. There are two charges being disputed, so I couldn't make any form of r… | |
T2841238 |
Sierra H. Dearns | Boston | 2026-09-10 | 7d | Complaint form We offered No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-10 | $4,550 | $1,013 | $2,038 | $1,000 | Tyesha H - 09/10/2026 11:54 Client emailed: Sierra 11:36?AM (14 minutes ago) to me Hi there, Just want to ensure you saw my payment of $300 made last week. Thanks for letting me know, I got laid off this past May and it … | |
B2130613 |
Erwin Ramirez | New York | 2026-09-10 | 7d | We offered No photos | Customer service | Reduced since | Caet W | 2026-09-10 | $3,000 | $2,100 | $150 | $300 | Caet W - 09/10/2026 15:45 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… | |
F4057666 |
Darien Nunez | Orlando | 2026-09-10 | 7d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-09-10 · no reply | $1,000 | $0 | $850 | Alejandro P - 09/10/2026 12:25 The client called requesting to cancel his agreement. I explained that he had already downloaded his digital images and had also received a price reduction, as the original price of the Dig… | |
P4060363 |
Katherinne Roman | New York | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
F4056056 |
Jacquari Mattox | Orlando | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-11 | $25 | $25 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4041978 |
Mohab Elnashar | Dallas | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
P4060202 |
Yaniris Pena | New York | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
T4058205 |
Pedro Sanchez | Boston | 2026-09-10 | 7d | Refund No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4056644 |
Kanesha "KiKi" Bailey | Dallas | 2026-09-10 | 7d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-10 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4061930 |
Chelsea Ikowe | Dallas | 2026-09-10 | 7d | Cancel contract | Not stated | Customer service | Paid off | Elly R | 2026-09-11 | $500 | $500 | $0 | Elly R - 09/10/2026 12:46 She was very quite and not sure what she wants to do in life yet, just started job and very concerned about money. No monthly payment was an option. 10 images today and understands fully can not… | |
D4007615 |
Carl Burog | Dallas | 2026-09-09 | 8d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-14 | $4,000 | $150 | $1,050 | $2,000 | Kendrick P - 09/09/2026 14:28 Client emailed Carl Burog Sep 8, 2026, 11:40?AM (1 day ago) to me Good Morning, Hello, I'd like to cancel my model start, in order to focus on my studies. I'm grateful for this opportunity t… |
P3890137 |
Nkechi Ojiabo | New York | 2026-09-09 | 8d | Legal Misled Complaint form Wants cut We offered No photos Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-09-09 | $1,500 | $92 | $1,008 | $200 | …o I was verbally informed that I will receive a photo plaque in mail not email. During my visit, your representative did not mention a digital zcard. After signing the contract I then saw z card on the contract and I im… |
D4040054 |
Jillian Kelly | Dallas | 2026-09-09 | 8d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-09 | $50 | $50 | $0 | Natalia Granado - 09/09/2026 15:25 Issued deposit refund | |
P3834944 |
Griselda Rodriguez | New York | 2026-09-09 | 8d | Refund Hardship | Customer service | Paid off | Alejandro P | 2026-09-09 | $3,500 | $3,500 | $0 | Alejandro P - 09/09/2026 13:15 The client emalied: Grisleda Rodriguez-Solomon, PhD via yahoo.com Sep 3, 2026, 5:10?PM (6 days ago) to Inquiries hi Alejandro, Please pardon my supreme lag in responding. A few days after I… | ||
T3988002 |
Stephanie Jordan | Boston | 2026-09-09 | 8d | No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-16 | $250 | $250 | $0 | Kendrick P - 09/09/2026 15:39 Client called because she hasn't received the images she was waiting for. She never made a choice from the contact sheet that was sent, so I forwarded the email to her again for her to make … | |
B2500566 |
Laurette R. Faton | New York | 2026-09-09 | 8d | Cancel contract Misled Wants cut No photos Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-09 | $1,700 | $349 | $631 | $500 | Tyesha H - 09/09/2026 11:35 Consumer Bureau, NYAG Attachments Tue, Sep 8, 1:36?PM (21 hours ago) to me NYS OAG Complaint 25-083471-M1 3rd Request IMPORTANT NOTICE: This e-mail, including any attachments, may be confident… | |
D4056642 |
Kylin Tomanocy | Dallas | 2026-09-09 | 8d | Misled Unhappy | Not stated | Customer service | Paid off | Rachel S | 2026-09-10 | $50 | $50 | $0 | …6 13:17 Mother was HIGHLY upset at one point she started cussing at me and negotiating she said she was told by booker 399 will get her seen and basically eluded to being promoted by us personally she then insisted on s… | |
F4055390 |
Jacqueline Christiansen | Orlando | 2026-09-09 | 8d | No photos | Not stated | Customer service | Paid off | Audra T | 2026-09-10 | $50 | $50 | $0 | Audra T - 09/09/2026 15:34 her photos were beautiful but she didn't like them. she is insanely picky. offered msp 2500 on 12months. and a reshoot with different photographer. he wasn't the issue though. shes picky. they … | |
F4054598 |
Monika Fleurissaint | Orlando | 2026-09-08 | 9d | We offered Refund No photos | Outbound call | Customer service | Open | Summer A | 2026-09-10 | $400 | $0 | $310 | Summer A - 09/08/2026 14:22 Sent email - Tyesha, This one we have been working on for awhile now, she contacted me that she was ready to proceed, I just seen she did a 400 upsell. Now she is asking me for the 50$ refund,… | |
H3874029 |
Baoline Eyong | Houston | 2026-09-08 | 9d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Open | Lacole R | 2026-09-08 · no reply | $3,000 | $662 | $1,988 | …00 reduction of the remaining balance. I am formally disputing the remaining balance, and I am also requesting a refund of the money I have already paid for services that I believe were not fully provided. I will be pro… | ||
H4005982 |
Kylie Furst | Houston | 2026-09-08 | 9d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Tyesha H | 2026-09-08 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/08/2026 09:35 Client emailed: Kylie Furst <kyliefurstt@icloud.com> Mon, Aug 17, 11:17?AM to inquiries Hi USA models! My name is Kylie Furst and on Friday August 14 2026 I lost my job and am now in a financi… | |
N3903974 |
N/A | Nashville | 2026-09-08 | 9d | We offered Refund | Customer service | Paid off | Kendrick P | 2026-09-08 | $6,100 | $6,100 | $0 | Kendrick P - 09/08/2026 12:07 Client emailed Maddox Bates Sep 4, 2026, 12:09?PM (4 days ago) to me Hey, did you credit my account with that refund? --------------------------- I emailed Inquiries Studio 12:06?PM (0 minut… | ||
H3989074 |
Shana Liggins | Houston | 2026-09-08 | 9d | Misled Complaint form Wants cut Unhappy | Social / DM | Customer service | Open | Kendrick P | 2026-09-08 · no reply | $4,000 | $298 | $3,277 | Kendrick P - 09/08/2026 14:20 Client Name:Shana Ligguns Model Name: Amina Liggins REF# H3989074 Total Package Amount: $4000.00 Amount to date: $723 Date of Shoot: 06/14/26 Date of Complaint: 06/18/26 Sales Sheet: N/A ---… | |
F3881811 |
Brittany Thomas-Ivey | Orlando | 2026-09-08 | 9d | Misled No photos | Inbound call | Customer service | Open | Tyesha H | 2026-09-08 · no reply | $4,000 | $296 | $3,254 | …nments. Because we are not your modeling agency, we cannot guarantee that you will receive a particular job, photo shoot, agency contract, or paid assignment. Regarding the opportunities mentioned in May, if you were to… | |
D4059707 |
Thao Nguyen | Dallas | 2026-09-08 | 9d | Complaint form Refund Unhappy | Call recording | Customer service | Paid off | Tyesha H | 2026-09-14 | $50 | $50 | $0 | Tyesha H - 09/08/2026 10:17 Client Name: Thao Nguyen Model Name: Alice Nguyen REF# D4059707 Total Package Amount: $4,050 Amount to date: $4,050 Date of Shoot: 09/07/2026 Date of Complaint: 09/07/2026 Sales Sheet: Y -----… | |
M2935730 |
Liceth Martines | Florida | 2026-09-04 | 13d | Cancel contract Wants cut No photos Hardship Unhappy | Outbound call | Customer service | Open | Charles C | 2026-09-04 · no reply | $4,000 | $0 | $2,450 | … contract, you can have back everything you promise me and I can rest from this. Please understand for me is giving more than $2K for something that doesn't work for me. ...................................... Emailed re… | |
D4024909 |
Jeff Groft | Dallas | 2026-09-04 | 13d | Buyer's remorse Refund | Customer service | Paid off | Charles C | 2026-09-04 | $4,000 | $0 | $-6 | $3,500 | Charles C - 09/04/2026 10:10 Client left vm about a being charged $291.66 on 8/31. it was refunded on 9/1 and called client back but the model said Jeff will call us back later. | |
C3738784 |
Mya McDonald | Chicago | 2026-09-04 | 13d | Cancel contract Refund No photos Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-08 | $1,500 | $90 | $810 | $400 | Alejandro P - 09/04/2026 10:30 The client called in and requested help. Finding jobs and she said that some one promise a reshoot I told her that I don se this on her account and I explained that she can uses the images … | |
P3844591 |
Madhuti Gattupalli | New York | 2026-09-04 | 13d | Complaint form Wants cut Unhappy | Customer service | Open | Charles C | 2026-09-04 · no reply | $2,000 | $121 | $1,329 | Charles C - 09/04/2026 14:07 Client emailed: hello i did not see this message.. can we please settle this account or too late ?? | ||
M4042253 |
Mya Charlton | Florida | 2026-09-04 | 13d | No photos | Not stated | Customer service | Paid off | Lauren B | 2026-09-08 | $25 | $25 | $0 | Lauren B - 09/04/2026 17:52 1 image, client is broke and said shes not working, said she'd have to make phone calls to get together even 50 to get anything, said shes going to ask around and try to save up | |
F3894200 |
Billy Perez | Orlando | 2026-09-03 | 14d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $117 | $933 | $2,500 | Kendrick P - 09/03/2026 11:03 Client emailed Stxrk_ Lxrd117 Sep 1, 2026, 10:38?AM (2 days ago) to me I was never goijg to pay that much your adding to it ive already repirted everything to my bank i will go to the BBB or… |
F3752434 |
Danielle Griddine | Orlando | 2026-09-03 | 14d | Refund Hardship | Customer service | Open | Kendrick P | 2026-09-03 · no reply | $4,000 | $300 | $2,700 | Kendrick P - 09/03/2026 10:37 I emailed Inquiries Studio <inquiries@mapsstudio.nyc> 10:37?AM (0 minutes ago) to tzkxa11 Hello Danielle, Thank you for your response. I’m sorry to hear about your injury and the financial d… | ||
F4024165 |
Lovens-Matthew Joseph | Orlando | 2026-09-03 | 14d | Cancel contract Hardship | Customer service | Open | Kendrick P | 2026-09-03 · no reply | $3,000 | $0 | $2,650 | …ur products, provide information regarding your next steps for pursuing opportunities, and address any questions or concerns you may have. Unfortunately, we have not yet been able to connect with you. I also noticed tha… | ||
C3999479 |
Hanna Marie | Chicago | 2026-09-03 | 14d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Emily L | 2026-09-04 | $3,000 | $329 | $721 | $1,500 | Emily L - 09/03/2026 13:24 she called in and I explained further She was ok with the amounts that processed and she is further ahead Expressed dealing w/ financial difficulties now and continue w / the $58.33 for now Tol… | |
T4054699 |
Lisa Vor | Boston | 2026-09-03 | 14d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-09-03 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
H4059009 |
Mandy Danley | Houston | 2026-09-03 | 14d | Refund | Customer service | Paid off | Stephen R | 2026-09-14 | $4,000 | $4,000 | $0 | Stephen R - 09/03/2026 12:01 Kristie saved this deal before admin sent me a cancellation / refund email. So I refunded the $50. PLEASE TREAT AS A GREEN DOT NO DEPOSIT | ||
P3746551 |
Irina Strizhova-Jeffrey Ponti (model) | New York | 2026-09-02 | 15d | Cancel contract Misled Wants cut Hardship Unhappy | Customer service | Open | Caet W | 2026-09-03 | $4,000 | $0 | $3,575 | … in April. I had already paid for and received the digital photographs, and I did not wish to continue with the portfolio service, which I have not used. Please resend or forward the August 12 Management Team response t… | ||
D4001137 |
Virginia West Bonfield | Dallas | 2026-09-02 | 15d | No photos Unhappy | Outbound call | Customer service | Open | Tyesha H | 2026-09-03 | $4,000 | $217 | $2,383 | Tyesha H - 09/02/2026 16:17 Client called in requesting her 2 look reshoot We agreed to September 17th 2-look reshoot only Doesn't need ot meet with consultant She is aware that she can come in with her hair and makeup a… | |
H3988004 |
Jamarii Coleman | Houston | 2026-09-02 | 15d | Cancel contract Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-09-02 · no reply | $4,000 | $0 | $3,550 | …ed: Cancellation of Order Ref H3988004 — Jamarii Coleman ALEJANDRO Summarize this email Jamarii Coleman <jcjamariijalee@gmail.com> Jun 13, 2026, 9:57?PM to me To The Photo Studio Group Texas LLC / Angela K, I am writing… | ||
N2822656 |
Averri Anderson | Nashville | 2026-09-02 | 15d | Complaint form Wants cut No photos Unhappy | Inbound call | Customer service | Open | Emily L | 2026-09-09 | $1,500 | $620 | $680 | Emily L - 09/02/2026 13:29 asked for a call back $25 wont cut it perhaps she can pay off reduced amount? | |
P4059669 |
Abuboikai Kamara | New York | 2026-09-02 | 15d | Refund | Not stated | Customer service | Open | APEX A Reception | 2026-09-14 | $4,000 | $0 | $3,600 | APEX A Reception - 09/02/2026 15:11 Was late, came with no parent/guardian. 09/03/2026 15:42 - [Sep 3, 2026, 3:42 PM] Natalie: Customer asked to reschedule or refund for a missed interview; issue forwarded to Mark for re… | |
C2906978 |
Maria Marrufo | Chicago | 2026-09-01 | 16d | Chargeback Cancel contract Wants cut | Inbound call | Customer service | Paid off | Caet W | 2026-09-04 | $4,000 | $1,450 | $0 | $1,500 | …e original agreement is dated December 23, 2025, while the Continuous Payment Authority bears the later date of August 27, 2026. Please reconcile these dates and explain the circumstances under which the later document … |
H4006589 |
Cooper Kidwell | Houston | 2026-09-01 | 16d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/01/2026 16:26 Stephanie Outreach Aug 31, 2026, 12:49?PM (1 day ago) to me Hello, this is Blaine Kidwell, 940-867-6368. My son Cooper called me and saying he owes y 'all all this money. He has sent me a copy… | ||
P4028849 |
Swapnali "Nelly" Bhide | New York | 2026-09-01 | 16d | Cancel contract Wants cut We offered Refund Unhappy | Outbound call | Customer service | Reduced since | Caet W | 2026-09-01 | $4,000 | $131 | $919 | $2,500 | Caet W - 09/01/2026 15:16 client emailed: It shows MAPS studio's name. Please refer to the screenshot attached to this email. responded: The initial payment date shows August 3rd. We show you initially processed a $400 p… |
H3882042 |
Adaham Bawaneh | Houston | 2026-09-01 | 16d | Legal Chargeback Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-09 | $4,000 | $592 | $2,958 | …en a reasonable indication that my son was actually progressing toward modeling work-we would not be having this conversation. The issue is that our actual experience has been dramatically different from the impression … | ||
M3997227 |
Kyle Giles | Florida | 2026-09-01 | 16d | No photos | Text / SMS | Customer service | Paid off | Ronnie K | 2026-09-02 | $400 | $400 | $0 | Ronnie K - 09/01/2026 09:15 Client sent text: Hello Good Evening i was going over her profile and pictures and we are missing one its the G-21 5:34 PM /// Forward to production | |
F3757736 |
Sean Hill | Orlando | 2026-09-01 | 16d | Wants cut Refund No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-01 · no reply | $4,000 | $1,477 | $2,073 | …ollowing adjustment: $1,000 reduction to your total package price, bringing the adjusted package price to $3,000 Your $1,927.49 already paid will be applied toward the adjusted balance New remaining balance: $1,072.51 T… | |
M3834470 |
Daria Dziubek | Florida | 2026-09-01 | 16d | Wants cut We offered No photos | Customer service | Reduced since | Kendrick P | 2026-09-04 | $4,000 | $1,098 | $1,602 | $500 | Kendrick P - 09/01/2026 14:00 Client emailed Daria Dziubek Aug 30, 2026, 12:11?PM (2 days ago) to me Hello, I was just wondering if there’s anyway that I could bring down my bill again to the other option the cheapest on… | |
P3845385 |
Ismail Kande | New York | 2026-09-01 | 16d | Cancel contract No photos | Not stated | Customer service | Open | Emily L | 2026-09-01 · no reply | $3,000 | $0 | $2,650 | Emily L - 09/01/2026 13:00 Doesn't want to continue Felt scammed- Because he doesn't know what to do next. in the car Hard to hear Said hes letting it go Hes getting deployed Advised him it would go to 3rd party collecti… | |
D3759339 |
Sarbpreet Kaur | Dallas | 2026-09-01 | 16d | Cancel contract No photos | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $3,200 | $1,146 | $1,604 | …H - 09/01/2026 16:32 Client emailed: Sarbpreet Kaur Mon, Aug 31, 11:19?AM (1 day ago) to me Hi, I am not using services provided by you and I have paid for few months. And I would like to get out of this because I tried… | ||
N2907531 |
NOA SHIMONI | Nashville | 2026-09-01 | 16d | Cancel contract Wants cut No photos | Inbound call | Customer service | Open | Caet W | 2026-09-01 · no reply | $1,500 | $154 | $1,096 | …student, and unfortunately, I cannot afford the payments associated with the contract. I also did not use or need the additional items that were provided. I understand that I agreed to the contract, and I’m not trying t… | |
H2826642 |
Jasmine Anowi | Houston | 2026-09-01 | 16d | Cancel contract Buyer's remorse Refund Unhappy | Customer service | Open | Caet W | 2026-09-14 | $3,000 | $0 | $2,700 | …nication as this issue has been addressed ad nauseam. If you'd like to remedy your account concerning the discount offer so you can receive your items once again fresh in your inbox, we're happy to help. However, we wil… | ||
D4054132 |
Catherine Hoff | Dallas | 2026-09-01 | 16d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-09-03 | $3,200 | $0 | $2,595 | Natalia Granado - 09/01/2026 11:07 Issued deposit refund | |
F4033362 |
Peter Sealey | Orlando | 2026-09-01 | 16d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-01 | $25 | $25 | $0 | Natalia Granado - 09/01/2026 11:50 Issued deposit refund | |
D3747925 |
Brinda Nsideu | Dallas | 2026-08-31 | 17d | Cancel contract We offered | Customer service | Reduced since | Caet W | 2026-08-31 | $3,500 | $656 | $1,444 | $1,000 | Caet W - 08/31/2026 13:29 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
N2945558 |
Heather Couture | Nashville | 2026-08-31 | 17d | We offered Refund No photos | Customer service | Reduced since | Charles C | 2026-09-11 | $4,000 | $2,560 | $140 | $500 | Charles C - 08/31/2026 09:21 Client called upset that she has not received assistance for Production in regards her website, and said that she removed her card on file to get our attention. she wants to get this resolve … | |
F4041346 |
Kennith Ikner | Orlando | 2026-08-31 | 17d | Refund | Not stated | Customer service | Paid off | Summer A | 2026-09-16 | $50 | $50 | $0 | Summer A - 08/31/2026 17:00 **Listen to call - She told him to be 10-15 mins early, Deposit is only refunded if you are early, His response was if your on time you late if you early you on time, then I see he was 30 mins… | |
D4057127 |
Kiarah Phillips | Dallas | 2026-08-31 | 17d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-09-08 | $4,000 | $4,000 | $0 | Natalia Granado - 08/31/2026 11:51 Issued deposit refund | |
M4057283 |
Sameria Samad | Florida | 2026-08-31 | 17d | No photos | Not stated | Customer service | Paid off | Brianna K | 2026-09-08 | $50 | $50 | $0 | Brianna K - 08/31/2026 16:59 Height - 5'4, Never modeled in the past, 7-8 years ago did picture taking but never got the pictures. Choose this pic bc it shows how best she looks, Applied bc she has that spark to become a… | |
D4032392 |
Alamaze Harrison with Reelexperiences | Dallas | 2026-08-29 | 19d | Wants cut Refund | Not stated | Customer service | Open | Lauren B | 2026-09-14 | $3,900 | $0 | $3,000 | Lauren B - 08/29/2026 13:45 model start booking deposit was refunded at earlier date so we have no deposit on file parents are separated and dad will be putting money down as well soon, please adjust the monthly payment … | |
M4032038 |
Lawson Kincaid | Florida | 2026-08-28 | 20d | Legal No photos Hardship | Social / DM | Customer service | Paid off | Kendrick P | 2026-08-28 | $2,350 | $2,350 | $0 | Kendrick P - 08/28/2026 09:43 Added upsell of 200 for 2 look reshoot to upsale sheet for Tyesha, who is the one who secured the upsale. | |
D4021819 |
Lauren Cudd | Dallas | 2026-08-28 | 20d | Legal Scam claim Complaint form Wants cut Unhappy | Customer service | Reduced since | Steph A | 2026-08-28 | $2,000 | $0 | $1,050 | $500 | Steph A - 08/28/2026 09:38 FWD TO MADDY Zenaida giving you a call from the Better Business Bureau - (Client ref # D4021819) Inquiries Studio <inquiries@studio-1.us> 9:38?AM (0 minutes ago) to Maddy You received a new voi… | |
F4005608 |
Marcy Reeves | Orlando | 2026-08-28 | 20d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-08-28 · no reply | $4,000 | $325 | $1,625 | Alejandro P - 08/28/2026 10:35 I called the client and left a VM regarding the reshoot. | |
D4021253 |
Evelyn Rodriguez | Dallas | 2026-08-28 | 20d | Cancel contract Wants cut Refund | Inbound call | Customer service | Paid off | Veronica H | 2026-08-28 | $4,000 | $-650 | $0 | $4,000 | Veronica H - 08/28/2026 11:10 Alejandro ask me to issue refund of $279.16 and end recurring done |
T3994600 |
Marcella Oyadiji | Boston | 2026-08-28 | 20d | Cancel contract Misled Buyer's remorse Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Emily L | 2026-08-28 | $4,000 | $150 | $1,200 | $2,000 | Emily L - 08/28/2026 11:14 AGain repeated she felt scammed I asked why *the person she met with was very convincing and made it seem like in 3 weeks something would happen. ( kept repeating this) Client felt misled --the… |
T4040046 |
Chioma Nwankwo | Boston | 2026-08-28 | 20d | No photos | Not stated | Customer service | Paid off | Jodi S | 2026-09-01 | $50 | $50 | $0 | …di S - 08/28/2026 22:04 Mom thought we were a modeling agency. Mom just had twins 3 months ago, is not ready to take on another project. Mom wanted to see how daughter did and if this is something they would consider in… | |
T4036941 |
Zamira Marra | Boston | 2026-08-28 | 20d | Refund | Not stated | Customer service | Paid off | Jodi S | 2026-08-28 | $50 | $50 | $0 | Jodi S - 08/28/2026 21:35 Model came in asking first for her refund of $50. I told her of course she could get her refund, but if she wanted any images we would apply the $50 to her purchased. Went through the images and… | |
P4039949 |
Sarah Sweetman | New York | 2026-08-28 | 20d | Cancel contract | Not stated | Customer service | Open | Selina M | 2026-09-14 | $4,000 | $0 | $2,950 | Selina M - 08/28/2026 15:08 spoke to, confirmed, mentioned she isnt feeling good and i let her know to call the NYC office tomorrow if she needs to cancel/reschedule. Also let her know if she arrives 30 min past her sche… | |
P3882178 |
Tania Garcia | New York | 2026-08-27 | 21d | Misled Refund | Customer service | Paid off | Tyesha H | 2026-08-27 | $50 | $50 | $0 | …ate your understanding. I want you to understand I have not got any pictures from you. Thanks Tania Garcia. ----------------- I emailed: Inquiries Studio 3:19?PM (0 minutes ago) to TG Hello Tania, We completely understa… | ||
M4028371 |
JHONNIEL MEDRANO | Florida | 2026-08-27 | 21d | Cancel contract Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-27 | $4,000 | $4,000 | $0 | …in, and he now requested a full cancellation. He claims that he reviewed the images and that he does not like any of them. He said that the images are out of focus. And he claims that there are some images where his eye… | |
P3845167 |
Anthony Scalley | New York | 2026-08-27 | 21d | Refund | Not stated | Customer service | Open | Emily L | 2026-08-27 · no reply | $3,400 | $-25 | $2,925 | Emily L - 08/27/2026 12:42 'Hello who is this? I dont know you please hang up and dont call this # again " This is his Voice mail message I do not see a parent phone # either I also see one payment for $25 was refunded. | |
D4041159 |
Elle Obiakor | Dallas | 2026-08-27 | 21d | Cancel contract | Not stated | Customer service | Open | Elly R | 2026-09-01 | $3,000 | $0 | $2,550 | Elly R - 08/27/2026 18:27 Thanks Jill! Husband not too on board but mom really wants this so she went ahead and stared. Understands can not cancel | |
H4025485 |
Scarlet Abreu | Houston | 2026-08-26 | 22d | Cancel contract Buyer's remorse We offered | Customer service | Reduced since | Kendrick P | 2026-08-31 | $4,000 | $296 | $2,254 | $1,000 | …------ I emailed Inquiries Studio <inquiries@studio-1.us> 3:25?PM (0 minutes ago) to Scarlett Hello Scarlett, Thank you for your email and for your understanding regarding the adjustment already offered. I have reviewed… | |
T4036381 |
Meghan Thomas | Boston | 2026-08-26 | 22d | Scam claim Cancel contract Misled Complaint form We offered Unhappy | Customer service | Paid off | Kendrick P | 2026-08-26 | $4,000 | $0 | $0 | $3,550 | Kendrick P - 08/26/2026 17:52 Client Name:Meghan Thomas Model Name: Armanii Sheldon REF# T4036381 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/22/26 Date of Complaint: 08/22/26 Sales Sheet: Y ------… | |
P3990507 |
Ezra Brown | New York | 2026-08-26 | 22d | Legal Misled Complaint form Wants cut We offered Unhappy | Outbound call | Customer service | Reduced since | Alejandro P | 2026-09-01 | $4,000 | $367 | $1,283 | $1,500 | Alejandro P - 08/26/2026 13:12 The client emailed: Ezra Brown Fri, Aug 21, 1:27?PM (5 days ago) to me Yes I would like to reduce the package so that my remaining balance is $1,281. 12. Just so that we are clear as soon a… |
P4033122 |
Celeste Mayorga | New York | 2026-08-26 | 22d | Cancel contract Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $46 | $504 | $3,000 | …to me ---------- Forwarded message --------- From: celeste mayorga <celeste1076@gmail.com> Date: Sat, Aug 15, 2026 at 3:50?PM Subject: Delete To: > wrote: <production@mapsstudio.nyc> Please cancel everything and delete … |
M3992833 |
Lysa Takesian | Florida | 2026-08-26 | 22d | Cancel contract | Outbound call | Customer service | Open | Caet W | 2026-08-26 · no reply | $4,000 | $0 | $3,150 | Caet W - 08/26/2026 08:45 client txt: We have spoke to you and told you we wanted to cancel the contract. That's why payment doesn't go through responded: Kindly note that your first request to cancel came well after we … | |
D3994992 |
Vivian Ilkenhans | Dallas | 2026-08-26 | 22d | Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Charles C | 2026-08-26 | $4,000 | $53 | $997 | $2,500 | Charles C - 08/26/2026 09:25 Client emailed: You can charge the card on file ending 1369 for the reduced amount of $53. Vivian Ilkenhans .............................................. processed payment of $53.00 towards … | |
T2859314 |
Christian Gaffader | Boston | 2026-08-26 | 22d | Cancel contract No photos Unhappy | Customer service | Paid off | Irving S | 2026-08-26 | $6,000 | $6,000 | $0 | …en the talent actually books work. JW Talent's terms also state that the subscription is for an initial term and automatically renews, with cancellation requiring written notice at least 60 business days before the invo… | ||
M2452542 |
Deidra Knudson | Florida | 2026-08-26 | 22d | We offered Refund No photos Hardship | Inbound call | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $845 | $955 | $750 | Caet W - 08/26/2026 08:30 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
B2808321 |
Anitta Koch | New York | 2026-08-26 | 22d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-08-26 · no reply | $1,500 | $200 | $800 | …. I had to relocate back to home country, because I was no longer working and could no longer afford living in the USA. I really do apologize for all the inconvenience that has been caused, however there is really nothi… | ||
H4032787 |
Krissie Nelson | Houston | 2026-08-25 | 23d | Complaint form No photos Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $3,000 | $0 | $2,150 | $500 | Alejandro P - 08/25/2026 10:13 CONTRACT ISSUE: Client Name: Krissie Nelson Model Name: Krissie Nelson REF# H4032787 Total Package Amount: $3000 Amount to date: $350 Date of Shoot: 08/09/2026 Date of Complaint: 08/10/2026… |
D3997281 |
Sandra Jackson | Dallas | 2026-08-25 | 23d | Cancel contract Complaint form Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-25 | $4,000 | $142 | $2,408 | $1,000 | Alejandro P - 08/25/2026 13:29 The client called in and requested a full cancellation. I explained that this account was already reduced; the payment that was processed today is the payment she agreed to last month. She … |
P4022390 |
Jesenia Mieles | New York | 2026-08-25 | 23d | Cancel contract Misled Buyer's remorse We offered Refund No photos Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-01 | $4,000 | $0 | $3,550 | Kendrick P - 08/25/2026 12:58 Client emailed Jezebel G Macias Aug 21, 2026, 1:47?AM (4 days ago) to me I want to be very clear that I am not interested in refinancing, reducing, or modifying the remaining balance. I do n… | ||
C3872311 |
Joycestine Butler | Chicago | 2026-08-25 | 23d | Refund | Outbound call | Customer service | Paid off | Charles C | 2026-08-25 | $432 | $182 | $0 | Charles C - 08/25/2026 14:27 Client called to ask about her refund, I told her that we refunded it on 8/17 it should take between 3-5 business days if not more to return to her account. | |
F4036579 |
Darien Silva | Orlando | 2026-08-25 | 23d | Cancel contract Complaint form Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-25 | $4,000 | $-550 | $0 | $4,000 | … a **full cancellation** of the account. The client emailed Finance; ------ Forwarded message --------- From: Darien Silva <dtrainsilva1999@gmail.com> Date: Sun, Aug 16, 2026 at 5:23?PM Subject: IMMEDIATE CONTRACT CANCE… | |
N4025812 |
Brandi Hunter | Nashville | 2026-08-25 | 23d | Legal Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-04 | $4,000 | $0 | $3,550 | …at the agreement be canceled and that you provide written confirmation that you will not pursue any additional payment or enforce any disputed provisions against me. I have retained the communications and documents prov… | ||
C3989849 |
LaSharon Brown - Mother | Chicago | 2026-08-25 | 23d | Cancel contract Buyer's remorse Complaint form Refund No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 · no reply | $1,500 | $0 | $1,300 | …y providing the materials and services included in your package, such as the professional portfolio images, Digital Z-Card, website, and other industry resources designed to support your son's modeling goals. We underst… | |
F4004667 |
LESLEIGH REDAVID | Orlando | 2026-08-25 | 23d | Legal Misled Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-25 | $4,050 | $4,050 | $0 | Alejandro P - 08/25/2026 11:04 The client emalied: Lesleigh Redavid Wed, Aug 12, 8:50?AM (13 days ago) to me I still do not see any refund applied to my card. Please advise when this will happen. Lesleigh Redavid 10:52?A… | ||
P3992644 |
Walney Reis | New York | 2026-08-25 | 23d | Misled No photos | Customer service | Open | Kendrick P | 2026-09-10 | $3,000 | $79 | $871 | Kendrick P - 08/25/2026 14:28 Client emailed Kelly Pereira Fri, Aug 21, 5:43?PM (4 days ago) to me Hi Natalie, good afternoon. Thanks for getting back to me. I would indeed like someone to call me and walk me through the… | ||
D4034676 |
Claudia Gallagher | Dallas | 2026-08-25 | 23d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-28 | $50 | $50 | $0 | Elly R - 08/25/2026 15:26 Very big language barrier here, client had translator but still hard. She can not make ANY decisions without her husband. She is doing the 2 images with deposit and is crystal clear with the tra… | |
F4024504 |
Archi Patel | Orlando | 2026-08-24 | 24d | Cancel contract Misled Wants cut We offered Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-08-27 | $4,000 | $292 | $2,208 | $1,000 | …ctified asap! Kind Regards, Archi Patel ------------------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 10:35?AM (0 minutes ago) to ARCHI Arohi Patel - F4024504 Inquiries Studio <inquiries@studio-1.us… |
M4037252 |
Matt Muleta | Florida | 2026-08-24 | 24d | Cancel contract We offered | Inbound call | Customer service | Paid off | Steph A | 2026-08-27 | $450 | $450 | $0 | … STUDIO 1 Inquiries Studio <inquiries@studio-1.us> 9:25?AM (0 minutes ago) to me You received a new voicemail message Info New voicemail message Time: Monday, August 24 2026 9:01 AM From: MATT MULETA (703) 350-6476 Dura… | |
T4036853 |
Will Fontaine | Boston | 2026-08-24 | 24d | Cancel contract | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-24 | $50 | $0 | $0 | Tyesha H - 08/24/2026 13:00 Client called in requesting to cancel He states that he is not in the right place to proceed with this package I asked if he wanted to purchase a few images and he said no Refund issued for $4… | |
P4006994 |
Lina Marin | New York | 2026-08-24 | 24d | Legal Scam claim Buyer's remorse | Outbound call | Customer service | Open | Maddy B | 2026-08-24 · no reply | $4,000 | $0 | $3,550 | Maddy B - 08/24/2026 16:51 sent to csv maria Rodgriguez - 09/08/2026 10:39 Called client, she said she spoke with her lawyer and won't be making payments because this is "useless" to her. I explained that payments are st… | |
M3884898 |
Brittany Paul | Florida | 2026-08-24 | 24d | Cancel contract Hardship | Inbound call | Customer service | Open | Maddy B | 2026-08-24 · no reply | $3,500 | $0 | $2,950 | Maddy B - 08/24/2026 17:06 M3884898 - 3 missed pmt see what issue is if no resolution send to caet maria Rodgriguez - 09/11/2026 11:27 Called client, she said she previously tried to reach out to cancel her contract. I l… | |
M2855326 |
Gianna Smith | Florida | 2026-08-21 | 27d | Complaint form Wants cut Unhappy | Customer service | Open | Kendrick maria Rodgriguez | 2026-09-08 | $3,000 | $2,004 | $671 | Kendrick maria Rodgriguez - 08/21/2026 16:49 Client emailed: Gianna Smith 3:39?PM (1 hour ago) to Studio1 Good afternoon. I will not be able to make my payment until September 4th. Thanks. I cannot afford it right now an… | ||
C3744622 |
Rachel Hwang | Chicago | 2026-08-21 | 27d | Legal Unhappy | Customer service | Open | Roberto M | 2026-09-16 | $4,000 | $2,950 | $5 | … you can work with other agencies while they represent you. I wouldn't tell you not to sign the agreement, but I would recommend getting clarification on these areas first so you fully understand what you're agreeing to… | ||
H4006308 |
Seth Tuffour | Houston | 2026-08-20 | 28d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-26 | $4,000 | $114 | $1,936 | $1,500 | …t me know as soon as you can. Thanks a million. Seth. ------------------ I emailed: Inquiries Studio 3:09?PM (0 minutes ago) to seth Hello Seth, Thank you for reaching out. We completely understand that you’re trying to… |
F4008487 |
April Littlejohn | Orlando | 2026-08-20 | 28d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-03 | $4,000 | $0 | $3,550 | Kendrick P - 08/20/2026 14:33 I emailed Inquiries Studio <inquiries@studio-1.us> 1:25?PM (9 minutes ago) to April Hello April, Thank you for your email. I understand that you and your husband are requesting a refund. At … | ||
N2910130 |
Tameeka Tucker | Nashville | 2026-08-20 | 28d | Misled No photos | Customer service | Open | Kendrick P | 2026-08-20 · no reply | $1,500 | $867 | $433 | Kendrick P - 08/20/2026 12:32 Client called back to talk to Alejandro about the reshoot offer, and i told her Id give her info to him for him to reach back out | ||
P4001388 |
Benie Mobio | New York | 2026-08-20 | 28d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-01 | $4,000 | $0 | $3,150 | …ocuments following my purchase, I became aware of limitations regarding the services that were not consistent with my understanding from the consultation. This is the reason I am requesting cancellation and a refund, ra… | ||
C3990041 |
Edit Racz | Chicago | 2026-08-20 | 28d | Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Reduced since | Charles C | 2026-08-25 | $4,000 | $88 | $963 | $2,500 | Charles C - 08/20/2026 09:19 Client emailed: Hi! Sorry, I lost my job, I will pay on Friday after 2 pm, when they transfer my salary. Thank you for your understanding! |
T2909607 |
Heather Rozmus | Boston | 2026-08-20 | 28d | Cancel contract Wants cut Unhappy | Customer service | Open | Caet W | 2026-09-04 | $4,025 | $488 | $2,438 | Caet W - 08/20/2026 08:36 client emailed: There's no need to send me this statement. I can not afford this. I called and emailed to cancel my contract I'm efuately after signing it. I was also informed by others that rea… | ||
P3761182 |
Astrid Reynoso | New York | 2026-08-19 | 29d | Cancel contract Misled We offered No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-19 · no reply | $1,000 | $150 | $600 | …said the complete opposite. And I again have not been able to continue paying off my plan because I don't have industry standard photographs. If I was able to pursue my modeling career, just as you claimed I would with … | ||
D4025918 |
Kayli Bastoe | Dallas | 2026-08-19 | 29d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Alejandro P | 2026-08-19 | $4,000 | $350 | $0 | $3,200 | Alejandro P - 08/19/2026 16:06 The client called in requesting a larger reduction. She asked to have her balance reduced to **$450**, but I explained that this was not possible. As a counteroffer, I offered to reduce her… | |
F4028017 |
Braghadha Devakumar | Orlando | 2026-08-19 | 29d | Refund | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-19 | $50 | $50 | $0 | Alejandro P - 08/19/2026 16:37 The client called in to have her deposit refunded. I told her that this was already process and I texted her the receipt | |
T3999563 |
Thais Dos Santos | Boston | 2026-08-19 | 29d | Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-19 | $4,000 | $0 | $2,550 | $1,000 | … to September 30, 2026. I’m glad I was able to assist you. If you have any further questions, please feel free to reach out. Kind Regards, Kendrick ------------------------ Client Name:Thais Dos Santos Model Name:Thais … | |
C3760871 |
Lasonya Sheffield | Chicago | 2026-08-19 | 29d | Complaint form Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-20 | $3,000 | $642 | $1,508 | $500 | Kendrick P - 08/19/2026 14:22 Client called saying she was charged after I had already adjusted her account, and she wasn't supposed to make a payment until September. I refunded this amount as she wasn't supposed to pay… |
C4031755 |
Roselyne Nwigwe | Chicago | 2026-08-19 | 29d | Cancel contract Buyer's remorse Complaint form Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-19 · no reply | $1,500 | $108 | $1,192 | Kendrick P - 08/19/2026 17:58 Client called to ask why they are being charged and wants to cancel. I explained to them the uncancellable nature of the agreement and that we cannot cancel at this point. I told them I can … | |
C2910552 |
Jacob Anderson | Chicago | 2026-08-19 | 29d | Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Tyesha H | 2026-08-19 | $4,000 | $1,568 | $982 | $1,000 | Tyesha H - 08/19/2026 09:19 Client Name: Jacob Anderson Model Name: Jacob Anderson REF# C2910552 Total Package Amount: $4,000 Amount to date: $1,929.15 Date of Shoot: 12/23/2025 Date of Complaint: 08/19/2026 Sales Sheet:… |
C2940809 |
Fatimaah Fullilove | Chicago | 2026-08-19 | 29d | Chargeback Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-24 | $4,000 | $845 | $755 | $1,500 | Alejandro P - 08/19/2026 11:10 The client called in very upset and stated that she believed she had already canceled her account. I explained that a reduction offer had previously been sent to her in **February**, but sh… |
H2908022 |
Madison Guinn | Houston | 2026-08-19 | 29d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Maddy B | 2026-08-19 | $4,000 | $0 | $0 | $3,550 | …tion, please provide your comments in the “Client Response” column on the attached spreadsheet and return it to us by 8/21/2026. If we do not receive a response by that time, we will proceed with our review and issue a … | |
H4035499 |
Omar Sham | Houston | 2026-08-19 | 29d | No photos | Not stated | Customer service | Paid off | Dawn B | 2026-08-20 | $3,050 | $3,050 | $0 | Dawn B - 08/19/2026 20:05 Needs comp card created...Photog forgot to make it and was gone. Comp card is missing! Please make comp card. | |
M2271656 |
Rachel Saint Julian | Florida | 2026-08-18 | 30d | Wants cut We offered Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $1,721 | $629 | $300 | Caet W - 08/18/2026 11:52 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
H2419273 |
Elizabeth Luna | Houston | 2026-08-18 | 30d | Cancel contract Wants cut We offered | Inbound call | Customer service | Reduced since | Caet W | 2026-08-31 | $1,500 | $555 | $420 | $375 | Caet W - 08/18/2026 11:32 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
P2461479 |
Elijah Johnson | New York | 2026-08-18 | 30d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $883 | $442 | $1,125 | Caet W - 08/18/2026 12:38 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
P2624634 |
Jojo Boateng | New York | 2026-08-18 | 30d | Cancel contract We offered Hardship | Outbound call | Customer service | Reduced since | Caet W | 2026-08-18 | $3,000 | $1,050 | $450 | $1,000 | Caet W - 08/18/2026 12:37 sent em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your pay… |
P2825255 |
Oscar Apronti | New York | 2026-08-18 | 30d | Cancel contract No photos | Inbound call | Customer service | Open | Charles C | 2026-09-10 | $400 | $54 | $271 | Charles C - 08/18/2026 11:14 Called client in regards to the past dues, client says he refuses to pay for this, I tried to explain the package and the pricing but he refuse to accept that he placed an order for the packa… | |
B2603940 |
Rita Chowdhary | New York | 2026-08-18 | 30d | Legal Chargeback Cancel contract Wants cut We offered No photos Unhappy | Customer service | Open | Maddy B | 2026-08-18 · no reply | $3,000 | $705 | $1,645 | … refuction offer, which she declined. She was made aware that a discount had already been granted upon her initial purchase, and this secondary reduction was an effort to reach an equitable resolution. Ms. Chowdhary cur… | ||
B2603956 |
Chris Mathies | New York | 2026-08-18 | 30d | Legal Wants cut We offered | Customer service | Reduced since | Caet W | 2026-09-08 | $3,000 | $1,125 | $125 | $1,000 | Caet W - 08/18/2026 12:24 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
B2628901 |
Rosmeri Santana | New York | 2026-08-18 | 30d | Legal Cancel contract We offered | Customer service | Reduced since | Caet W | 2026-09-02 | $3,000 | $638 | $1,413 | $500 | Caet W - 08/18/2026 12:34 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
H2878621 |
Briana Sanders | Houston | 2026-08-18 | 30d | Legal We offered Refund No photos | Social / DM | Customer service | Open | Caet W | 2026-09-16 | $4,000 | $50 | $3,500 | Caet W - 08/18/2026 11:42 sent txt + em: We show no payment has been submitted toward your portfolio package order in over 60 days. Please contact our Finance Department at your earliest convenience to speak with a repre… | |
T2878173 |
Athara Pierre | Boston | 2026-08-18 | 30d | Wants cut We offered No photos | Customer service | Reduced since | Caet W | 2026-09-02 | $4,050 | $300 | $2,188 | $1,013 | Caet W - 08/18/2026 12:46 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
C2829344 |
Kevine Elinor | Chicago | 2026-08-18 | 30d | Cancel contract We offered Hardship | Customer service | Reduced since | Caet W | 2026-08-25 | $3,000 | $1,090 | $610 | $750 | Caet W - 08/18/2026 13:28 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
M4023698 |
Priscilla Sola | Florida | 2026-08-18 | 30d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-31 | $4,000 | $409 | $1,991 | $1,000 | Kendrick P - 08/18/2026 11:12 Client emailed Priscilla Sola Aug 17, 2026, 11:36?AM (23 hours ago) to me Hi, Just to confirm will the charge that was made be refunded the difference since the agreed upon charge last week … | |
P4007008 |
SABITA YADAV | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-10 | $4,000 | $298 | $3,277 | …---- I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> 4:00?PM (0 minutes ago) to sabitayadav87, dy109123 Send scheduled for 4:00?PM Hello Sabata & Delhi, Kindly note that you entered into a legally binding finance… | |
P4026203 |
Jennifer Adenekan | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Open | Steph A | 2026-08-26 | $4,000 | $296 | $3,254 | Steph A - 08/18/2026 10:16 called client for next steps- she started going off about cancelling. i couldnt get a word in..... she went off for 10 minutes. Sent her info to inq to follow up --------- P4026203 Stephanie Ou… | ||
H3746193 |
KaTovishia West | Houston | 2026-08-18 | 30d | No photos Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-18 · no reply | $3,000 | $1,322 | $1,178 | Kendrick P - 08/18/2026 10:05 Client emailed Katovishia West Thu, Aug 13, 2:18?PM (5 days ago) to me Thank you for your feedback. ..MONEY WASTED! -------------------------- I emailed Inquiries Studio 10:05?AM (0 minutes … | |
H3888617 |
Prashana Pathak | Houston | 2026-08-18 | 30d | Scam claim Cancel contract Misled Buyer's remorse Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-24 | $4,000 | $446 | $2,104 | $1,000 | …ve been completed and delivered to you. Our records indicate that the products have also been accessed and downloaded through your client portal and are therefore in your possession. Because the products and services ha… | |
H4007435 |
David Esque | Houston | 2026-08-18 | 30d | No photos | Not stated | Customer service | Paid off | Kendrick P | 2026-08-18 | $500 | $400 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
C3988135 |
Eva Jarasunaite | Chicago | 2026-08-18 | 30d | No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-02 | $4,000 | $163 | $1,788 | …d to create images that align with professional industry standards and showcase your features. At the same time, we understand that photography is subjective and that personal preferences can vary. After reviewing your … | |
C3999902 |
Sara Cunniffe | Chicago | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Refund Unhappy | Inbound call | Customer service | Paid off | Charles C | 2026-08-18 | $3,500 | $0 | $0 | $2,950 | Charles C - 08/18/2026 11:03 Client emailed: Hello, I was charged $245 on 8/14 even though I was not supposed to be. I am attaching the statement of my account that I was provided in July, stating that I do not owe any m… |
C4003256 |
Infiniti Doby | Chicago | 2026-08-18 | 30d | No photos | Not stated | Customer service | Open | Emmanuel R | 2026-08-18 · no reply | $4,000 | $246 | $2,704 | …nges to the photos directly. For the modeling casting calls, you can find these links within your Talent Guide in your Portal. After logging into your dashboard, please click the 3 lines at the top right of your screen,… | |
C4026990 |
Jalen Johnson | Chicago | 2026-08-18 | 30d | Cancel contract Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-09-03 | $2,800 | $0 | $2,470 | Kendrick P - 08/18/2026 14:34 This client was transferred from finance; they said that they wanted to cancel; however, I explained that he has entered into a financing agreement and cannot cancel because the products hav… | |
N3846292 |
Agustin Acosta IV | Nashville | 2026-08-18 | 30d | Legal Refund Hardship | Call recording | Customer service | Paid off | Irving S | 2026-08-18 | $5,550 | $5,550 | $0 | …ful exposure, audition practice, networking, and a better understanding of how the entertainment business works. There are also reports from participants who say they received valuable training and even obtained represe… | |
M4020993 |
Frank Prempeh / Sulyn Betancourt | Florida | 2026-08-18 | 30d | No photos | Customer service | Paid off | Tyesha H | 2026-08-18 | $750 | $750 | $0 | Tyesha H - 08/18/2026 09:10 Client emailed: Sulyn Aug 17, 2026, 3:38?PM (17 hours ago) to me Hi Tyesha, Thank you for the pictures. I noticed that only 5 photos were uploaded, and I am missing proof P21. Could you please… | ||
M2946052 |
Blaze Titsworth | Florida | 2026-08-17 | 31d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-09-11 | $3,500 | $0 | $3,150 | Charles C - 08/17/2026 15:00 Called client in regards to the text client sent, I told him that his website is still active but client said he doesn't want it no more and asked to cancel so I texted him the email for inqu… | |
M3838348 |
Leidy Johana Betancur | Florida | 2026-08-17 | 31d | Cancel contract Complaint form We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Raul maria Rodgriguez | 2026-08-26 | $3,500 | $367 | $1,833 | $500 | Raul maria Rodgriguez - 08/17/2026 13:15 Called client and she requested to cancel her contract. I explained that I was unable to do that because the company has already incurred the costs associated with her order. I of… |
M3999622 |
Nicholas Portu | Florida | 2026-08-17 | 31d | Cancel contract Buyer's remorse Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 08/17/2026 14:43 Client emailed Nicholas Portu Mon, Aug 10, 3:09?PM (7 days ago) to me Hello Kendrick, Thank you for your response. I actually had changed my mind since an agency got back to me so it ended u… | |
D4003855 |
Addy Garza | Dallas | 2026-08-17 | 31d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,500 | $238 | $1,613 | $1,000 | Kendrick P - 08/17/2026 17:05 Client emailed Addyson Garza Aug 12, 2026, 5:54?PM (5 days ago) to me Yes, I accept. -------------------------------------- Client Name:Addy Garza Model Name: Addson Garza REF# D4003855 Tota… | |
D4008729 |
Wangui Goro | Dallas | 2026-08-17 | 31d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $1,500 | $88 | $963 | Kendrick P - 08/17/2026 13:17 This client called saying she wants to cancel; however, I explained to her that at this stage she has been sent the products in accordance with the agreement, and we cannot cancel. I told he… | |
H3890431 |
Clifton Napier-Johnson | Houston | 2026-08-17 | 31d | Misled Refund No photos | Customer service | Open | Steph A | 2026-08-17 · no reply | $4,000 | $750 | $1,750 | …ints of contact. 2. The $5,500 “commitment deposit” is the biggest concern. They are asking for a reimbursable deposit in connection with a modeling job. This is a significant red flag. A legitimate client or production… | ||
H4027097 |
Adalet Carrillo | Houston | 2026-08-17 | 31d | Chargeback | Inbound call | Customer service | Open | Alejandro P | 2026-08-17 · no reply | $1,000 | $85 | $765 | … not be canceled and that she should contact the office. I explained that I was unable to verify what was discussed during the viewing session, but I offered a **30% reduction** as a possible resolution. The client decl… | |
H4029465 |
Sumer Salameh | Houston | 2026-08-17 | 31d | Misled Refund No photos Unhappy | Outbound call | Customer service | Open | David M | 2026-09-09 | $3,000 | $0 | $2,650 | David M - 08/17/2026 10:01 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the ema… | |
H4034159 |
Yulimar Vkpimentel | Houston | 2026-08-17 | 31d | Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-17 | $4,000 | $-450 | $0 | $4,000 | …ss the conversations with each other. According to the client, Angela told the first model that the other model did not have the same level of talent and likely would not be offered the same package because of her lack … |
H4033976 |
Amy Villalobos | Houston | 2026-08-17 | 31d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Caet W | 2026-08-18 | $4,000 | $-450 | $0 | $4,000 | Caet W - 08/17/2026 08:11 client emailed: Since things are not as discussed, I request to cancel everything we discussed and void the contract we entered into a few hours ago. I look forward to your cooperation. fwd'd to… | |
N3752442 |
Patricia Curtis | Nashville | 2026-08-17 | 31d | Refund Unhappy | Customer service | Open | Caet W | 2026-08-17 · no reply | $4,000 | $298 | $3,277 | …r email. Kindly note that you were shown the images prior to purchase and you signed to your satisfaction of the images shown. If you were unhappy with the images, or any other aspect of the service, you were not requir… | ||
C4000400 |
Viktoriia Vasylyk | Chicago | 2026-08-17 | 31d | Cancel contract Complaint form Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,000 | $300 | $1,350 | $1,000 | …toward the remaining balance. Please let me know what the updated balance and monthly payment will be after applying this amount. Thank you! ----------------------------- Client Name:Viktoriia Vasylyk Model Name: Nikol … | |
C4031932 |
Laura Steenweg | Chicago | 2026-08-17 | 31d | Legal Chargeback Cancel contract Misled Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $163 | $1,788 | Kendrick P - 08/17/2026 15:24 I called the client and got no answer, and couldn't leave vm -------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 3:23?PM (0 minutes ago) to laurasteenweg Hello Laura, Tha… | ||
F4003175 |
Katherine Castro | Orlando | 2026-08-17 | 31d | Cancel contract Buyer's remorse Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-20 | $2,000 | $64 | $1,086 | $500 | …l Package Amount: $2000.00 Amount to date: $350 Date of Shoot: 07/02/26 Date of Complaint: 08/07/26 Sales Sheet: N/A ------------------------- Client called saying they cannot afford these payments and no longer want to… |
F4008946 |
Lexcina Witter | Orlando | 2026-08-17 | 31d | Scam claim Cancel contract Refund Unhappy | Outbound call | Customer service | Paid off | Kendrick P | 2026-08-31 | $4,050 | $2,000 | $0 | Kendrick P - 08/17/2026 10:07 Client emailed Lexcina Witter Aug 6, 2026, 3:35?PM (11 days ago) to me I honestly think this whole process is a scam. What was discussed with me is not what has been happening. I have no exp… | |
F4035544 |
Serena Ball | Orlando | 2026-08-17 | 31d | Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $0 | $1,350 | $2,000 | Alejandro P - 08/17/2026 09:38 CONTRACT ISSUE: 24HR Client Name: Serena Ball Model Name: Serena Ball REF# F4035544 Total Package Amount: $4000 Amount to date: $650 Date of Shoot: 08/14/2026 Date of Complaint: 08/17/2026 … |
M2875560 |
Karina Goldenberg | Florida | 2026-08-17 | 31d | Misled Wants cut No photos Unhappy | Customer service | Paid off | Maddy B | 2026-08-18 | $5,000 | $5,000 | $0 | …Please let me know whether management is willing to accept this proposal. Thank you. Sincerely, Karina Goldenberg(305) 298-8346 “Until one has loved an animal, a part of one's soul remains unawakened.” Anatole France Re… | ||
M4029231 |
Ava Naeini | Florida | 2026-08-17 | 31d | Refund | Customer service | Paid off | David M | 2026-08-19 | $350 | $350 | $0 | David M - 08/17/2026 11:37 PROD: FWD TO INQ: Studio Production 11:36?AM (0 minutes ago) to Inquiries Hello Inquiries, One of the bookers sent this over. The client has a $350 package. They are requesting a $50 refund. Sh… | ||
P4034681 |
Radhika Chavda | New York | 2026-08-17 | 31d | Refund | Not stated | Customer service | Paid off | Francisco M | 2026-08-17 | $50 | $50 | $0 | Francisco M - 08/17/2026 17:48 deposit refunded. | |
D4031348 |
Rukayat Ayinde | Dallas | 2026-08-15 | 33d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-21 | $50 | $50 | $0 | Elly R - 08/15/2026 13:40 Can not make decision today, will have to discuss more. Needs until Tues 2 images today with deposit that is not refunded | |
D4032374 |
Poorna Vellanki | Dallas | 2026-08-15 | 33d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-17 | $50 | $50 | $0 | … 2 images today, mom and dad were irritated to be here. Dad will not allow her to model and refused any images to purchase. Mom was asked 4x by Victor to stop taking photos in the studio and she did not follow his direc… | |
P2857342 |
Maksimilian Zhuravlyov | New York | 2026-08-14 | 34d | Legal Cancel contract Unhappy | Customer service | Paid off | Caet W | 2026-08-14 | $250 | $125 | $0 | $100 | …ureaus constitute bad faith and breach of our settlement agreement. If this matter is not immediately closed and confirmed as $0 Balance / Account Closed in Good Standing within 48 hours, I will be forced to file formal… | |
H2857242 |
Olivia Paige | Houston | 2026-08-14 | 34d | Misled Refund No photos Unhappy | Outbound call | Customer service | Open | Tyesha H | 2026-08-14 · no reply | $3,000 | $2,430 | $270 | Tyesha H - 08/14/2026 09:53 Collections Studio 1 Thu, Aug 13, 3:56?PM (17 hours ago) to me Client says she was unhappy with two of her looks (the Red dress and the Brown outfit). please have someone take a look and see i… | |
P2947966 |
Justin Joseph | New York | 2026-08-14 | 34d | Cancel contract We offered | Customer service | Open | Caet W | 2026-09-01 | $400 | $0 | $325 | Caet W - 08/14/2026 08:09 client emailed: Yeah please cancel my account, thanks. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable on… | ||
P3990890 |
Pilar Bau | New York | 2026-08-14 | 34d | Legal Chargeback Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-14 · no reply | $3,000 | $0 | $2,650 | …I replied: Inquiries Studio <inquiries@studio-1.us> 10:44?AM (56 minutes ago) to Pilar Hello Pilar, Thank you for your message, and I apologize for the delayed response. I understand your frustration. However, as previo… | ||
T3884131 |
Samridhi Chikersal | Boston | 2026-08-14 | 34d | Legal Scam claim Cancel contract Unhappy | Customer service | Open | Steph A | 2026-09-01 | $4,000 | $789 | $2,361 | …t cost? Is Casting Networks included, or is there an additional subscription fee? Are there any other onboarding, annual, administrative, or maintenance fees? What percentage commission does the agency take from jobs? H… | ||
T4021670 |
Marquita S Niles | Boston | 2026-08-14 | 34d | Legal | Outbound call | Customer service | Open | Roberto M | 2026-09-01 | $4,000 | $190 | $3,360 | …part of her current service. She then asked what services she had paid for. I explained that I do not have access to her signed agreement or purchase information and was not present when the package was purchased. She e… | |
N4023480 |
Nicole Williams | Nashville | 2026-08-14 | 34d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-03 | $3,000 | $204 | $2,246 | Alejandro P - 08/14/2026 15:38 The client called in and requested to book her reshoot promises by the viewer at the consultation as she did not like her make up/ Appt was booked for. 08/19/2026 08/20/2026 09:45 - [Aug 20… | |
C3859976 |
mom- Hennessey Camacho | Chicago | 2026-08-14 | 34d | Cancel contract Complaint form Wants cut Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $1,211 | $1,289 | $1,000 | Alejandro P - 08/14/2026 11:15 CONTRACT ISSUE: Client Name: Hennessey Camacho Model Name: Christopher Aguilar REF# C3859976 Total Package Amount: $4000 Amount to date: $1,550 Date of Shoot: 04/23/2026 Date of Complaint: … |
C3994349 |
Trinity Spaulding | Chicago | 2026-08-14 | 34d | Refund Unhappy | Customer service | Open | Irving S | 2026-08-14 · no reply | $4,000 | $505 | $2,520 | …sionals will actually attend the January event and whether they can provide the names of those companies in advance. Also ask whether there are any additional fees beyond the $4,200 and whether there is any guarantee of… | ||
F3990933 |
Tay Woolene Chise Michel | Orlando | 2026-08-14 | 34d | Cancel contract Misled Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Maddy B | 2026-08-19 | $2,500 | $400 | $600 | $1,000 | Maddy B - 08/14/2026 18:11 Hello Erilienne, We have not received a response regarding your account. Please review the email Alejandro sent and respond so we can adjust the account. Thank you - Studio 1 Orlando | |
F4005579 |
. | Orlando | 2026-08-14 | 34d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-27 | $3,550 | $3,550 | $0 | Alejandro P - 08/14/2026 12:53 CONTRACT ISSUE: Client Name: Kevelle Cunningham Model Name: Kevelle Cunningham REF# F4005579 Total Package Amount: $3,550 Amount to date: $3550 Date of Shoot: 07/22/2026 Date of Complaint: … | |
D4030713 |
April Ford | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4026759 |
Anna Shalko | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4029071 |
Julie Schooley | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4028413 |
Yashwanth Doraswamy | Dallas | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D4025096 |
Rohith and Rashmi Bharadwaj | Dallas | 2026-08-14 | 34d | Misled No photos | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | ||
P4030757 |
dnyaneshwari jagtap | New York | 2026-08-14 | 34d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-14 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
B2108562 |
Janniel Martinez | New York | 2026-08-13 | 35d | Buyer's remorse No photos | Inbound call | Customer service | Open | Steph A | 2026-08-14 | $3,000 | $2,600 | $5 | …y, and can I use my own photographer? Are composite cards/Z-cards an additional cost? Is acting coaching required, and what is the cost? Are there any website or annual profile fees? Are there any other expenses I shoul… | |
B2792094 |
Anthony Campbell | New York | 2026-08-13 | 35d | Misled Hardship Unhappy | Inbound call | Customer service | Open | Charles C | 2026-08-13 · no reply | $4,000 | $363 | $1,813 | $1,000 | Charles C - 08/13/2026 12:22 Client called and he said he was not happy with how he felt misled and etc and I countered that we provided him with all the resources he needs to get work. and client said when he is able he… |
D2826653 |
Raeanna Willis | Dallas | 2026-08-13 | 35d | Refund | Not stated | Customer service | Paid off | Caet W | 2026-08-13 | $4,000 | $3,575 | $0 | Caet W - 08/13/2026 08:08 PIF (refunded overpmt) | |
M2908606 |
Xiomara Giraldo | Florida | 2026-08-13 | 35d | Cancel contract Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-13 | $4,000 | $1,677 | $923 | $1,000 | Alejandro P - 08/13/2026 10:54 The client called in and requested a pause on the payment. I told her I can skip 2 month at months. She said she lost her job and she needs time to find a new one. Since she has been paying… |
M3858869 |
Cristie Otero | Florida | 2026-08-13 | 35d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-21 | $4,000 | $350 | $3,150 | Emily L - 08/13/2026 10:07 after receiving another AI Message as well yesterday and all attempts to work with her so far -Received this today: " Hi I already have the letter of payment and I have mentioned since day one … | ||
P4002332 |
Cindy Sammy | New York | 2026-08-13 | 35d | Cancel contract Complaint form Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-13 · no reply | $1,500 | $0 | $1,300 | …sed immediately because I requested it asap the following day I lost my job and I notified your team so please stop harassing me and just close the account immediately responded: In reviewing your account, we show your … | |
P3999782 |
Desiree Javier | New York | 2026-08-13 | 35d | Misled Unhappy | In person | Customer service | Open | Emily L | 2026-09-10 | $3,500 | $383 | $2,467 | Emily L - 08/13/2026 14:16 was discouraged feeling she was lied to at the studio and it would be done for her ( paid 3500 but not quite enough for mentor which seems more needed for children) She did speak with Mana and … | |
D3842741 |
Ashley Hammack | Dallas | 2026-08-13 | 35d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-13 | $4,050 | $1,450 | $0 | $1,000 | Alejandro P - 08/13/2026 13:08 CONTRACT ISSUE: Client Name: Ashley Hammack Model Name: Londyn Martin REF# D3842741 Total Package Amount: $4050 Amount to date: $3050 Date of Shoot: 04/04/2026 Date of Complaint: 0813/2026 … |
D3870470 |
Quinter Stella | Dallas | 2026-08-13 | 35d | Legal Cancel contract Misled Buyer's remorse No photos | Customer service | Open | Caet W | 2026-08-13 · no reply | $3,000 | $196 | $2,154 | …it. The deposit and monthly payments already made should fully cover the single photo shoot, website creation, and guidance I have received. Please consider this my formal request to terminate the contract immediately a… | ||
D3992561 |
Jason Blackman | Dallas | 2026-08-13 | 35d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $4,000 | $0 | $3,550 | Alejandro P - 08/13/2026 11:41 The client called in and requested to cancel. I explaiend that this is not possible. So I offered a reduction of 1000 and a refinance of the balance, and I transferred the call to NIC. | |
D4021485 |
Joe Whitfield | Dallas | 2026-08-13 | 35d | Cancel contract Buyer's remorse Complaint form Unhappy | Customer service | Open | Caet W | 2026-08-14 | $1,000 | $68 | $732 | Caet W - 08/13/2026 12:53 client emailed: Hi this is Joe Whitfield, I took pictures at Studio 1 a few weeks ago, im no longer interested and I want to remove my card from the company fwd'd to inq | ||
H3836744 |
Rami Jaber | Houston | 2026-08-13 | 35d | Chargeback Refund | Outbound call | Customer service | Reduced since | Charles C | 2026-08-17 | $4,000 | $0 | $2,550 | $1,000 | Charles C - 08/13/2026 14:25 Called client back and we went over the situation, He tried doing a CB for the $50.00 and the $400.00, bank gave him back the $50.00 but we won the $400.00. client says he can't pay and etc a… |
H3999789 |
Veronica Castillo | Houston | 2026-08-13 | 35d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-13 | $4,000 | $250 | $1,750 | $1,000 | …te of Shoot: 07/03/2026 Date of Complaint: 08/13/2026 Sales Sheet: NA //////////////////// The client called in and explained that it is becoming very difficult for her to keep up with the payments. She stated that she … |
N3739384 |
Pre’Sha Rozar | Nashville | 2026-08-13 | 35d | Misled No photos | Customer service | Open | Tyesha H | 2026-08-13 · no reply | $4,000 | $1,479 | $2,071 | …c images you would like adjusted, send them directly to our production team along with the specific edits or concerns you have. They can review the images and make the appropriate changes or edits where possible. Howeve… | ||
N4031731 |
Tryphene Olenga | Nashville | 2026-08-13 | 35d | Misled Refund | Customer service | Open | Tyesha H | 2026-08-13 · no reply | $4,000 | $0 | $3,550 | …u but after the shooting i didn’t receive any payment and i paid again $400 and you mentioned i borrower money from you $4000 for what? Just to create the picture you send me ? If I don’t find a Job i’m not able to make… | ||
C4027851 |
Ashlyn James | Chicago | 2026-08-13 | 35d | Cancel contract Buyer's remorse | Customer service | Open | Kendrick P | 2026-08-13 · no reply | $650 | $0 | $535 | …s non-cancellable. At this stage, we have already delivered your digital images, and our records indicate that you have accessed and downloaded the materials provided through the client portal. Because the products have… | ||
F4008537 |
Bernalyn Riley | Orlando | 2026-08-13 | 35d | Refund No photos | Inbound call | Customer service | Open | Emmanuel R | 2026-08-13 · no reply | $4,000 | $325 | $1,625 | Emmanuel R - 08/13/2026 16:51 Resolved issue where efolio was not applied in usa-models platform . Client mentioned this has happened before .. also found photos to be missing ... If this happens again, please let Manny … | |
F4027015 |
Cameron Thomas | Orlando | 2026-08-13 | 35d | Complaint form Refund Hardship Unhappy | Call recording | Customer service | Paid off | Alejandro P | 2026-09-03 | $4,000 | $1,950 | $0 | Alejandro P - 08/13/2026 09:03 CONTRACT ISSUE: Client Name: Cameron Thomas Model Name: Cameron Thomas REF# F4027015 Total Package Amount: $4000 Amount to date: $2050 Date of Shoot: 07/29/2026 Date of Complaint: 08/05/202… | |
N4007394 |
Jin Xiu Weng | Nashville | 2026-08-13 | 35d | Complaint form We offered Refund Hardship Unhappy | Customer service | Paid off | Tyesha H | 2026-08-20 | $3,000 | $3,000 | $0 | …that were purchased and provided by our company. We stand behind the legitimacy and purpose of the materials and information we provide, while recognizing that each agency ultimately makes its own decisions regarding re… | ||
D4023781 |
Banan Alqatttawi | Dallas | 2026-08-13 | 35d | No photos | Inbound call | Customer service | Paid off | Kendrick P | 2026-09-16 | $6,000 | $6,000 | $0 | Kendrick P - 08/13/2026 11:41 This client called, saying that they are missing their Z card and that images are missing from the portal. Productions is correcting the issues for the client; they have reuploaded all image… | |
C4028897 |
Tetiana Solianko | Chicago | 2026-08-13 | 35d | Chargeback We offered Unhappy | Customer service | Paid off | Tyesha H | 2026-08-17 | $250 | $250 | $0 | …nable way to resolve the situation and provide the customer service I expected when purchasing the package. If your final position is that you are unwilling to accommodate this request, despite the circumstances under w… | ||
F4032034 |
Farah Lafleur | Orlando | 2026-08-13 | 35d | No photos | Inbound call | Customer service | Paid off | Tyesha H | 2026-08-31 | $125 | $125 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
D2842516 |
Cherie Nguyen | Dallas | 2026-08-12 | 36d | Refund | Not stated | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $2,000 | $1,575 | $175 | …s associated with that agreement. I have reviewed your account, and our records show that the products included in your package were delivered: Digital images: Delivered on 11/05/2025 Website and Z Card: Delivered on 11… | |
M3750934 |
Olga Sevim | Florida | 2026-08-12 | 36d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-13 | $3,050 | $833 | $1,167 | Alejandro P - 08/12/2026 15:34 The client called in, and she requested all of the images from her reshoot, so I put her on the calendar after verifying with production. | |
M4030779 |
Karla Vasallo | Florida | 2026-08-12 | 36d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-09-03 | $4,000 | $-1,050 | $0 | $3,600 | Alejandro P - 08/12/2026 15:36 CONTRACT ISSUE: Client Name: Mairin Gonzalez Model Name: Karla Vasallo REF# M4030779 Total Package Amount: $4000 Amount to date: $1450 Date of Shoot: 08/06/2026 Date of Complaint: 08/12/202… |
M4027280 |
Melanie Toledo | Florida | 2026-08-12 | 36d | Cancel contract Complaint form Hardship Unhappy | Social / DM | Customer service | Reduced since | Tyesha H | 2026-08-14 | $4,000 | $0 | $2,075 | $1,500 | …-------- Client emailed: Melanie Reyes <x0mely@icloud.com> Mon, Aug 10, 11:10?PM (10 hours ago) to me Hello, I am writing regarding my agreement from August 7, 2026. After giving it further consideration, I have decided… |
P4008935 |
Sharon Ortiz | New York | 2026-08-12 | 36d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Paid off | Tyesha H | 2026-08-18 | $4,000 | $1,650 | $0 | $1,500 | … Hernandez REF# P4008935 Total Package Amount: $4,000 Amount to date: $850 Date of Shoot: 07/20/2026 Date of Complaint: 08/12/2026 Sales Sheet: Y -------------------- Client emailed: Sharon Ortiz <unonuno31@gmail.com> T… | |
P4008767 |
Eva Okonkwo | New York | 2026-08-12 | 36d | Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-08 | $3,500 | $246 | $2,704 | …can review it and think about accepting it, as we are trying to help. And I ended the call as there was no reason to continue to go in circles. ----------------------------- Client Name:Okonkwo Ezeala Model Name: Christ… | |
D3885017 |
Samantha Cozart | Dallas | 2026-08-12 | 36d | Legal Misled | Text / SMS | Customer service | Open | Caet W | 2026-08-19 | $3,500 | $0 | $3,050 | Caet W - 08/12/2026 13:29 client txt: What y'all sold me is crap. I was told there would be training materials and help along the way. I paid over 400 $ for some pictures that aren't even printed. So no I am not making a… | |
D4027982 |
Sofie Ehling | Dallas | 2026-08-12 | 36d | Complaint form Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-14 | $4,000 | $0 | $3,550 | Tyesha H - 08/12/2026 16:53 Client Name: Mr Ehling Model Name: Sofie Ehling REF# D4027982 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 08/08/2026 Date of Complaint: 08/10/2026 Sales Sheet: Y ---------… | ||
H3875741 |
Margaret Mumbi | Houston | 2026-08-12 | 36d | Legal Cancel contract We offered No photos | Customer service | Paid off | Caet W | 2026-08-12 | $3,000 | $0 | $0 | $2,650 | Caet W - 08/12/2026 09:03 CB won - imgs sent, but website/zcard never sent w/o remaining balance | |
T4026632 |
Destiny Conte | Boston | 2026-08-12 | 36d | Legal Misled We offered Refund | Call recording | Customer service | Open | Alejandro P | 2026-09-10 | $4,000 | $0 | $3,550 | Alejandro P - 08/12/2026 11:49 I called the client, but she did not answer, so I left a VM. I also sent her a follow-up text. ////////// The client called back, and she was unreasonable just wanted to cancel everything a… | |
C4025501 |
Tierra Bryant | Chicago | 2026-08-12 | 36d | Legal Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Steph A | 2026-09-09 | $4,000 | $0 | $3,550 | … opportunity or contract and aren't sure what it means, you can reach out to us and we can help you understand what you're looking at and point out things you should pay attention to. Our goal is to make sure you are pr… | ||
F3832196 |
April Washington | Orlando | 2026-08-12 | 36d | Legal Chargeback Misled Buyer's remorse Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,700 | $1,680 | $1,120 | …and not receiving the results you were hoping for. Please keep in mind that you do not have to pay every company or platform that you come across in order to pursue modeling or acting opportunities. It is important to r… | ||
F3881397 |
Isabel Robinson | Orlando | 2026-08-12 | 36d | Cancel contract Wants cut | Outbound call | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,500 | $702 | $2,098 | …included in your package have been delivered in accordance with the agreement and within the timeframes outlined. I have reviewed your account, and at this stage, all of the products included in your package have been d… | |
F3988812 |
Ella Marjenhoff | Orlando | 2026-08-12 | 36d | Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-08-14 | $3,700 | $0 | $2,900 | Kendrick P - 08/12/2026 15:21 Client emailed Tami Marjenhoff Aug 6, 2026, 9:39?AM (6 days ago) to me Hi Kendrick, Thank you for taking the time to review my request and for offering to reduce the package price. I truly a… | ||
F4026775 |
Frederick Mccaskill | Orlando | 2026-08-12 | 36d | Complaint form Wants cut Refund Hardship Unhappy | Customer service | Reduced since | Tyesha H | 2026-09-08 | $4,000 | $154 | $1,696 | $1,500 | …able to maintain my job just to ensure that I have a steady income because I’ve been kind of stressing about the money portion and don’t want to feel like I’ve made a poor fanatical decision. 5. Lastly is there any wors… | |
F4028742 |
Chelsea Payne | Orlando | 2026-08-12 | 36d | Cancel contract Complaint form Hardship Unhappy | Outbound call | Customer service | Open | Alejandro P | 2026-08-13 | $1,000 | $0 | $850 | …ed out the differences in the reasons she had given. The client became very upset during the conversation and ultimately hung up. //////////////I emailed. Inquiries Studio 4:29?PM (0 minutes ago) to Chelsea Send schedul… | |
M4029983 |
Michael Duran | Florida | 2026-08-12 | 36d | No photos | Not stated | Customer service | Paid off | Tyesha H | 2026-08-12 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
M2793445 |
Mary Kennedy | Florida | 2026-08-11 | 37d | Legal | Customer service | Open | Caet W | 2026-08-25 | $3,000 | $1,275 | $1,275 | Caet W - 08/11/2026 08:09 client emailed: I am writing to formally dispute the alleged balance you claim I owe and to request full validation of this purported debt pursuant to the Fair Debt Collection Practices Act (FDC… | ||
P2839958 |
Deborah Smith | New York | 2026-08-11 | 37d | Cancel contract Complaint form Hardship Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-11 · no reply | $3,000 | $442 | $2,208 | Kendrick P - 08/11/2026 11:48 Client Name:Deborah Smith Model Name:KaNia Smith REF#P2839958 Total Package Amount: $3000.00 Amount to date: $791.66 Date of Shoot: 11/08/25 Date of Complaint: 08/04/26 Sales Sheet:N/A | |
D2853504 |
Isidro Garcia | Dallas | 2026-08-11 | 37d | Cancel contract Wants cut Hardship | Outbound call | Customer service | Open | Alejandro P | 2026-08-11 · no reply | $3,000 | $1,767 | $883 | Alejandro P - 08/11/2026 12:31 The client called in and requested to get an aditinal discount. I told him that he was already offered a 500 reduction for a one-time payment. I told him I could not do any lower the 2500 f… | |
N2903742 |
Juliet Zhu | Nashville | 2026-08-11 | 37d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form We offered Refund Hardship Unhappy | Customer service | Open | Caet W | 2026-08-19 | $1,500 | $269 | $806 | Caet W - 08/11/2026 15:57 client emailed: would like a copy of my contract, what was promised to us the day we met with you was not followed through with. We have checked your company out online and we wished we had done… | ||
C2808431 |
Sebastian Martinez | Chicago | 2026-08-11 | 37d | Refund | Not stated | Customer service | Paid off | Caet W | 2026-08-11 | $4,000 | $2,050 | $0 | Caet W - 08/11/2026 15:44 PIF (refunded overpmt) | |
M3882218 |
William Andy Ballentine | Florida | 2026-08-11 | 37d | Cancel contract Misled Unhappy | Not stated | Customer service | Open | Charles C | 2026-08-11 · no reply | $4,000 | $0 | $3,550 | …aying how he tried to call Erica but she never picked up, and than he went on about how he is an artist and has a following and he would use his social media to harm our reputation, this went on for almost half an hour.… | |
P2910664 |
Jessie Lewis | New York | 2026-08-11 | 37d | Refund | Not stated | Customer service | Open | Caet W | 2026-08-11 · no reply | $4,050 | $3,025 | $5 | Caet W - 08/11/2026 15:38 PIF (refunded overpmt) | |
P3761413 |
Jason Nunez | New York | 2026-08-11 | 37d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-03 | $4,000 | $0 | $3,550 | Alejandro P - 08/11/2026 12:43 The client called in to reschedule his reshoot. | |
P4000523 |
Quincy Ruiz | New York | 2026-08-11 | 37d | Refund | Outbound call | Customer service | Open | Charles C | 2026-08-18 | $4,000 | $295 | $3,255 | Charles C - 08/11/2026 09:13 Called client in regards to the message he sent in regards to a refund for the $295.00, I tried calling him a few times and the line just remains silent. | |
P4026080 |
Johanna Valero | New York | 2026-08-11 | 37d | Cancel contract Hardship | Inbound call | Customer service | Open | Alejandro P | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …dro P - 08/11/2026 12:57 The client called and stated that she was only shown the first page of the contract and claims that this is the only page she signed. She stated that she never signed the other sections of the a… | |
D3878047 |
Serah Olaoye | Dallas | 2026-08-11 | 37d | Cancel contract Complaint form We offered No photos Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 | $4,000 | $0 | $2,700 | … a service, as we are not an agency. She had already been made aware that she would be sent to collections if there is no action taken with the account, and i basically reiterated this to her. I explained to her that we… | |
D4035468 |
Samara Segovia | Dallas | 2026-08-11 | 37d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-08-17 | $4,000 | $0 | $3,500 | Natalia Granado - 08/11/2026 10:57 Issued deposit refund - NG | |
H4026168 |
Micah Flowers | Houston | 2026-08-11 | 37d | Cancel contract Complaint form Hardship Unhappy | Text / SMS | Customer service | Paid off | Alejandro P | 2026-08-13 | $3,000 | $0 | $0 | $2,650 | …IRIES STUDIO 1 TEAM ======================================== Customer: Micah Flowers <micahflowers94@gmail.com> Subject: Cancellation of Photos To Email: micahflowers94@gmail.com Notes from reviewer: Attn Alejandro ====… |
T3743765 |
Luisa Sanchez | Boston | 2026-08-11 | 37d | Cancel contract Wants cut | Outbound call | Customer service | Open | Charles C | 2026-08-12 | $4,000 | $0 | $2,900 | Charles C - 08/11/2026 15:11 Called client in regards to the past dues, client says she is still waiting on her package, I informed her that we have sent her everything already and she was surprised, and asked if it can … | |
T4026850 |
Michael Alleyne | Boston | 2026-08-11 | 37d | Cancel contract Misled Complaint form We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-17 | $4,000 | $50 | $400 | $2,000 | …e is ready and ask for me so that I can guide him through the portal. He agreed to the offers and appreciated me trying my best to help him. --------------------------------- Client Name:Michael Alleyne Model Name:Marve… | |
T4031370 |
Jessica DeMars | Boston | 2026-08-11 | 37d | Cancel contract Complaint form We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Ronnie K | 2026-08-14 | $4,000 | $96 | $1,054 | $2,000 | Ronnie K - 08/11/2026 09:11 Client called wanting to cancel and get refunded. /// Forward to inquiries. |
C2913271 |
Sophia McBain | Chicago | 2026-08-11 | 37d | Refund | Inbound call | Customer service | Open | Alejandro P | 2026-08-12 | $250 | $100 | $100 | Alejandro P - 08/11/2026 15:39 The client called in and was very upset. She was yelling and requested a refund of the **$50 payment** that was processed today. I explained that we are unable to refund the payment because… | |
C3999068 |
Ma. Valadez | Chicago | 2026-08-11 | 37d | Cancel contract Wants cut | Customer service | Open | Kendrick P | 2026-08-11 · no reply | $4,000 | $0 | $2,975 | Kendrick P - 08/11/2026 14:00 Client emailed Margarita Diaz Aug 4, 2026, 2:20?PM (7 days ago) to me My imail: margaritadiaz24@yahoo.com Phone number: (312) 391-9922 I sincerely apologize for any inconvenience caused. Reg… | ||
F3837409 |
Shelby Davis | Orlando | 2026-08-11 | 37d | No photos Hardship | Not stated | Customer service | Open | Emily L | 2026-08-11 · no reply | $3,000 | $204 | $2,246 | Emily L - 08/11/2026 12:21 lm on vm for her Re: hardship announced in June ( divorce) She needs to make payments | |
F3848370 |
Althea Mattocks | Orlando | 2026-08-11 | 37d | Chargeback Cancel contract Refund No photos | Customer service | Open | Caet W | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …w, please find your service agreement attached. You signed the contract understanding that the order was non-cancellable once executed. As all materials outlined in your agreement had been produced and delivered to you … | ||
F3996776 |
Shenijua Stephens | Orlando | 2026-08-11 | 37d | Legal Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Inbound call | Customer service | Reduced since | Kendrick P | 2026-08-17 | $3,000 | $0 | $2,150 | $500 | Kendrick P - 08/11/2026 13:00 I emailed Inquiries Studio <inquiries@studio-1.us> 1:00?PM (0 minutes ago) to Shenijua Hello Shenijua, Thank you for reaching out. We have previously responded to your cancellation request a… |
F3756721 |
Brie Jackson | Orlando | 2026-08-11 | 37d | Misled No photos | Customer service | Paid off | Roberto M | 2026-09-09 | $2,500 | $2,500 | $0 | …ill out or not since this link also looks like a blank website. It gives me the option to post blogs and some of the photos are marked as public. If this is part of the website is there a way to see what others should b… | ||
C4008146 |
Sai chandu More | Chicago | 2026-08-11 | 37d | No photos | Customer service | Paid off | Alejandro P | 2026-08-11 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page — 1 year hosting Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page — 1 year hosting Professi… | ||
F4021097 |
Rebecca K. Waters | Orlando | 2026-08-11 | 37d | Refund | Text / SMS | Customer service | Paid off | Tyesha H | 2026-08-11 | $50 | $50 | $0 | Tyesha H - 08/11/2026 14:48 Monica E Attachments 11:32?AM (3 hours ago) to me, Summer Hello: Client is requesting a refund of her $50 deposit following the photoshoot. I've attached a screenshot of the text thread for yo… | |
H4028786 |
Brenda and Adam Hatcher | Houston | 2026-08-11 | 37d | Refund | Customer service | Paid off | Kendrick P | 2026-08-11 | $50 | $50 | $0 | …tudio-1.us> 3:03?PM (0 minutes ago) to mateohatcher5 Hello Mateo, Thank you for reaching out. I understand that you have decided not to move forward, and I appreciate you letting us know. Although we had already provide… | ||
M4024809 |
Surayma Caballero | Florida | 2026-08-11 | 37d | Legal Misled Wants cut We offered | Customer service | Paid off | Alejandro P | 2026-08-11 | $50 | $50 | $0 | …3 Hello Monica, Sorry for the delayed response, and thank you for bringing this to our attention. I apologize for any confusion that may have occurred before or during your photoshoot. Our goal is always to ensure that … | ||
F4027751 |
Lisa Anne Rogers | Orlando | 2026-08-11 | 37d | Refund No photos | Text / SMS | Customer service | Paid off | Tyesha H | 2026-08-11 | $50 | $50 | $0 | Tyesha H - 08/11/2026 14:40 Monica E Attachments 11:21?AM (3 hours ago) to me, Summer Hello: Client contacted me the booker asking to have the $50 deposit refund post photoshoot. As to the notes for the viewer, sent 1i i… | |
C4024425 |
Jamie Weiman | Chicago | 2026-08-11 | 37d | Chargeback Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Paid off | Mariana N | 2026-08-11 | $2,000 | $2,000 | $0 | Mariana N - 08/11/2026 10:51 she wants to cancel still. gave sticky to alejandro | |
F4033557 |
Bryson Gibbs | Orlando | 2026-08-11 | 37d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-08-11 | $50 | $50 | $0 | Natalia Granado - 08/11/2026 16:45 Issued deposit refund - NG | |
T4031538 |
Kelli Almeida | Boston | 2026-08-11 | 37d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-11 | $250 | $250 | $0 | Alejandro P - 08/11/2026 10:15 The client called in and said she is not able to log in. I was able to help her, but her images are still not uploaded, so I advised her to wait and call me if she does not see them. | |
F4035096 |
Monica Coronado Ovalle | Orlando | 2026-08-11 | 37d | No photos | Not stated | Customer service | Paid off | Monica E | 2026-08-31 | $450 | $450 | $0 | Monica E - 08/11/2026 17:05 WHY DID YOU APPLY: no experience - mom applied as she always asks mom to take her picture and loves to pose OCCUPATION: mom is not working as she just had a baby, her parentert works in constr… | |
M2461268 |
Kevin Dennis | Florida | 2026-08-10 | 38d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Caet W | 2026-08-25 | $3,000 | $720 | $1,680 | Caet W - 08/10/2026 08:55 client txt: So what's the lowest you guys can go on the offer responded: We can offer a $600 discount to reestablish monthly financing payments, with an additional $300 being offered if you're t… | |
P2631189 |
Phara Ducleron | New York | 2026-08-10 | 38d | Cancel contract Wants cut We offered | Customer service | Reduced since | Caet W | 2026-08-10 | $3,000 | $872 | $1,028 | $750 | …14 at this time. I am respectfully asking if you could please give me the remainder of the year to make this payment, allowing me some time for my situation to hopefully change and for me to become financially stable ag… | |
M4024572 |
Charlyssa Moctezuma | Florida | 2026-08-10 | 38d | No photos | Not stated | Customer service | Open | David M | 2026-09-01 | $4,000 | $0 | $3,500 | David M - 08/10/2026 11:24 Good evening my apologies for the delay in my response but I too have screenshot there must be some miscommunication because I never said the photos were faded or incorrect I stated that we had… | |
P3740570 |
neco parmlee | New York | 2026-08-10 | 38d | Wants cut Refund Hardship | Outbound call | Customer service | Open | Kendrick P | 2026-08-17 | $3,000 | $265 | $2,385 | …erms of the agreement. We have previously attempted to reach you regarding your account to discuss potential options that could make the payments more manageable, but we were unable to receive a response from you at tha… | |
P4026249 |
Cassandra Jordan | New York | 2026-08-10 | 38d | No photos | Text / SMS | Customer service | Open | Steph A | 2026-09-08 | $4,000 | $0 | $3,575 | …n. It says my name with her height, her bust, her waist size, and her pictures. I had the same problem yesterday, and I'm having it all over again today. It's starting to get pretty annoying because I'm talking about I … | |
D3838717 |
Danita Booth | Dallas | 2026-08-10 | 38d | No photos Hardship | Inbound call | Customer service | Open | Kendrick P | 2026-08-12 | $4,000 | $1,438 | $2,013 | … 14:33 Client called wanting to have an email offer reviewed from PMTM. I told her I would have the email forwarded to one of our team members to review, and they will reach out to you accordingly to provide any clarity… | |
H4003616 |
Sese Amegee | Houston | 2026-08-10 | 38d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-08-12 | $4,000 | $0 | $3,550 | Kendrick P - 08/10/2026 13:58 Client called to cancel, and i explained to her why she cannot cancel and the nature of the agreement she signed, as well as the fact that she has been delivered all products in accordance w… | |
H4007117 |
Larissa Garcia | Houston | 2026-08-10 | 38d | Cancel contract Complaint form Refund Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-10 | $4,000 | $0 | $3,050 | $500 | Kendrick P - 08/10/2026 12:10 Client Name:Larssa Lbarra Model Name: Ashton Ibarra REF# H4007117 Total Package Amount: $4000.00 Amount to date: $450 Date of Shoot: 07/11/26 Date of Complaint: 08/04/26 Sales Sheet:Y ------… | |
T2938899 |
Maria Cuervo | Boston | 2026-08-10 | 38d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-12 | $3,000 | $1,605 | $870 | $200 | Alejandro P - 08/10/2026 10:42 CONTRACT ISSUE: Client Name: Maria Cuervo Model Name: Maria Cuervo REF# T2938899 Total Package Amount: $3000 Amount to date: $1,930 Date of Shoot: 01/20/2026 Date of Complaint: 08/10/2026 S… |
T3837585 |
Amber Gordon | Boston | 2026-08-10 | 38d | No photos | Outbound call | Customer service | Open | Veronica H | 2026-08-10 · no reply | $4,000 | $592 | $2,958 | Veronica H - 08/10/2026 13:44 called client about missed payments she said she was not making any payments because her daughter has not gotten any jobs yet and she is not making payments for just photos, adv her that som… | |
T3997377 |
Lorna Ishimwe | Boston | 2026-08-10 | 38d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-18 | $4,000 | $114 | $1,936 | $1,500 | Alejandro P - 08/10/2026 15:20 CONTRACT ISSUE: Client Name: Lorna Ishimwe Model Name: Lorna Ishimwe REF# T3997377 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 07/11/2026 Date of Complaint: 08/10/2026 S… |
T4004060 |
Bryanna Baker | Boston | 2026-08-10 | 38d | Cancel contract | Not stated | Customer service | Open | Kendrick P | 2026-08-21 | $4,000 | $0 | $3,550 | …guarantee of modeling work. The payment obligation is associated with the package you purchased, so choosing not to continue pursuing modeling does not automatically cancel the remaining balance. At this stage, if you h… | |
N3993043 |
Joe Onwe | Nashville | 2026-08-10 | 38d | Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-13 | $4,000 | $0 | $3,450 | Emily L - 08/10/2026 09:30 he said he thought was a subscription wanted to hold off on payment I replied on text and we can adjust the pmt for now | ||
C3886171 |
Jalen Schunter | Chicago | 2026-08-10 | 38d | Cancel contract Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-10 · no reply | $3,500 | $-800 | $3,450 | Caet W - 08/10/2026 09:10 client emailed: I understand I had to pay $50 to enter the building and do a bunch of photos. They liked the photos so they wanted me to get started and talking to someone behind the screen and … | |
C3996848 |
Tomara Ford | Chicago | 2026-08-10 | 38d | Cancel contract | Not stated | Customer service | Open | Steph A | 2026-08-11 | $4,000 | $710 | $2,840 | …o NOT guarantee work: MMG specifically states that they are not an employment agency and do not guarantee that they will find you jobs. • Commission: They receive 20% of non-union work and 10% of union TV/film/theatre w… | |
N3989537 |
Nelvie Escalante | Nashville | 2026-08-10 | 38d | No photos | Customer service | Paid off | Roberto M | 2026-08-31 | $6,000 | $6,000 | $0 | Roberto M - 08/10/2026 15:29 Your inquire about a reshoot - Studio-1 Roberto Outreach <roberto@studio-1.us> 3:29?PM (0 minutes ago) to nelvienails Hi Nelvie, If you are looking to schedule a reshoot then reach out to the… | ||
C4000089 |
Adriana Trelea | Chicago | 2026-08-10 | 38d | Wants cut Refund | Not stated | Customer service | Paid off | Maddy B | 2026-08-27 | $100 | $100 | $0 | Maddy B - 08/10/2026 12:54 Adriana Rata Aug 5, 2026, 3:09?PM (5 days ago) to me There aren’t pictures available on the portal. Hello Adriana, I apologize for the confusion. Attached please find the contact sheet for Step… | |
P4026597 |
Yana Serdtse | New York | 2026-08-10 | 38d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-10 | $50 | $50 | $0 | Alejandro P - 08/10/2026 15:14 The client called and was transferred to me. She expressed dissatisfaction with her images and requested a reshoot. I reviewed the images and explained that they came out well. I advised he… | |
N4031921 |
Antonio Barbee | Nashville | 2026-08-09 | 39d | Cancel contract | Not stated | Customer service | Open | Liz G | 2026-08-11 | $1,250 | $92 | $1,008 | Liz G - 08/09/2026 15:48 Came back to studio later to say he wants to cancel, girlfriend is pregnant and doesn't want him to spend the money. | |
P2805296 |
Hilda Felix Fernandez | New York | 2026-08-07 | 41d | Refund | Not stated | Customer service | Open | Veronica H | 2026-08-07 · no reply | $3,000 | $248 | $2,228 | Veronica H - 08/07/2026 09:09 client friend called from 914-463-7845 to cancel and be issued refund adv him that I would not be able to give him a refund as the account have not been paid on for almost a year now | |
M3997562 |
Jean David Gonzalez Borrego | Florida | 2026-08-07 | 41d | No photos | Inbound call | Customer service | Open | David M | 2026-08-07 · no reply | $4,000 | $326 | $1,624 | David M - 08/07/2026 12:11 SENT RESHOOT IMAGS: Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For … | |
P3751017 |
Gaurav Singh | New York | 2026-08-07 | 41d | Chargeback Hardship | Inbound call | Customer service | Open | Veronica H | 2026-08-07 · no reply | $3,000 | $121 | $1,329 | Veronica H - 08/07/2026 16:50 client called back he said he did not want to continue with this service that is why he did a charge back | |
P3876377 |
Yuli Vargas | New York | 2026-08-07 | 41d | Cancel contract | Customer service | Paid off | Caet W | 2026-08-07 | $400 | $250 | $-0 | …xt message saying that my payment had not been received. However, I have proof that all of my payments were made on time. According to my contract, I was required to make three payments, and those payments were fully co… | ||
P3889956 |
Shelline Persaud | New York | 2026-08-07 | 41d | Cancel contract Refund | Outbound call | Customer service | Paid off | Kendrick P | 2026-08-12 | $6,000 | $0 | $0 | …t, I can confirm that all products included in your package have been delivered through your client portal. Our records also show that the materials were successfully accessed and downloaded. Because the contracted deli… | |
P3903942 |
NEISHA TORRINGTON | New York | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-01 | $3,500 | $244 | $1,231 | …ave been delivered. However, I respectfully disagree that this resolves my concerns. My decision to purchase was based on my understanding and expectations of what your program would provide. Had I fully understood the … | |
P4023495 |
Destiny Wells | New York | 2026-08-07 | 41d | Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-08-11 | $1,000 | $141 | $709 | Alejandro P - 08/07/2026 10:11 CONTRACT ISSUE: Client Name: Destiny Wells Model Name: Destiny Wells REF# P4023495 Total Package Amount: $1000 Amount to date: $150 Date of Shoot: 08/01/2026 Date of Complaint: 08/02/2026 S… | ||
D4032060 |
Karinity Hughes | Dallas | 2026-08-07 | 41d | Refund | Not stated | Customer service | Open | Elly R | 2026-08-10 | $250 | $0 | $200 | Elly R - 08/07/2026 12:08 She is unemployed, but does brand ambassador. Not able to make a payment at all today. Wanted the 50 towards 250 plan. Set up knows NOT refunded. 4 images today | |
H4025297 |
Kevin Huerta | Houston | 2026-08-07 | 41d | Cancel contract Misled Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-08-07 · no reply | $1,000 | $0 | $850 | …rwarded message --------- From: Kevin Huerta <kevo065913@gmail.com> Date: Thu, Jul 30, 2026 at 4:23?PM Subject: Re: Contract for Portfolio To: Collections Studio 1 <finance@studio-1.us> Kevin Huerta Houston, TX Phone: (… | ||
H4026579 |
Amaya Biagas | Houston | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-10 | $4,000 | $48 | $527 | $3,000 | Kendrick P - 08/07/2026 14:39 Client Name:Amaya Biagas Model Name:Amaya Biagas REF#H4026579 Total Package Amount: $4000.00 Amount to date: $425 Date of Shoot: 08/01/26 Date of Complaint: 08/03/26 Sales Sheet: Y ---------… | |
T3894237 |
Mary Bobo | Boston | 2026-08-07 | 41d | Complaint form Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-07 · no reply | $2,000 | $146 | $1,604 | …t will be sent to our third-party collections. After that, the conversation just went in circles, and i had to end the call. She said she will not pay anything. ------------------------- Client Name:Mary Bobo Model Name… | |
C3871575 |
Joseph Asiyanbi | Chicago | 2026-08-07 | 41d | Legal Cancel contract Wants cut We offered Refund Unhappy | Customer service | Open | Charles C | 2026-08-07 · no reply | $4,000 | $-400 | $3,950 | Charles C - 08/07/2026 16:56 Client called and I explained that he needs to make his payment of $400.00 to be current and than I can work with him to reduce the package to full selection of images for a balance of $1200.… | ||
C4000877 |
Tabitha Ramirez | Chicago | 2026-08-07 | 41d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 | $3,500 | $163 | $1,788 | Alejandro P - 08/07/2026 13:20 The client called in and said her website is not working, so I let production know, and they fixed it. | |
C4026705 |
Ann Christina Marie | Chicago | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-04 | $4,000 | $53 | $897 | $2,000 | …e made. I request written confirmation of the full cancellation of the contract and the Affirm loan Please reply to this email to confirm receipt and the cancellation. Thank you, Ana Marin 2249049945 [ricaricazasa@gmail… | |
F3892846 |
Idette Ramos | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-10 | $4,000 | $0 | $2,150 | Alejandro P - 08/07/2026 11:06 CONTRACT ISSUE: Client Name: Idette Ramos Model Name: Keyden Rivera REF# F3892846 Total Package Amount: $ 4000 Amount to date: $1850 Date of Shoot: 06/13/2026 Date of Complaint: 07/25/2026 … | ||
F4024080 |
Yohanny Santos | Orlando | 2026-08-07 | 41d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-03 | $2,800 | $0 | $2,350 | …uiries Studio 12:47?PM (0 minutes ago) to Yohanny Hello Yohanny, Thank you for your email, and I apologize for the delayed response. Please note that you entered into a legally binding finance agreement with the studio,… | ||
M4005394 |
Marlene Bedzow | Florida | 2026-08-07 | 41d | Legal Complaint form Refund Hardship Unhappy | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-31 | $5,000 | $5,000 | $0 | …nd hung up. -------------------------------- I emailed Inquiries Studio <inquiries@studio-1.us> Attachments 11:02?AM (0 minutes ago) to bedzow11 Hello Marlene, Thank you for your call today. For your convenience, I have… | |
F4024507 |
Nina Hunter | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form We offered Refund Hardship Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-07 | $3,050 | $3,050 | $0 | …r. After taking time to review the agreement and the information available on your website, I have decided that I do not wish to proceed with this purchase. Since no digital images, portfolio materials, or other product… | |
P4024173 |
Abigail Yebo | New York | 2026-08-07 | 41d | Refund | Inbound call | Customer service | Paid off | Kendrick P | 2026-08-07 | $50 | $50 | $0 | Kendrick P - 08/07/2026 10:46 Client called asking for a refund of the deposit. Refund issued | |
M4029458 |
Mahek Haris / Haris Farooq | Florida | 2026-08-07 | 41d | Refund | Text / SMS | Customer service | Paid off | Ronnie K | 2026-08-07 | $50 | $50 | $0 | Ronnie K - 08/07/2026 09:07 Client sent text: When will i get my refund back? 2:46 AM /// Refund issued Total($50.00) MasterCard 8548($50.00) Mahek Haris Aug 7, 2026 9:06 am Receipt #R0SA | |
M4031287 |
Tracey Garjraj | Florida | 2026-08-07 | 41d | Refund | Not stated | Customer service | Paid off | Lauren B | 2026-08-27 | $4,250 | $4,250 | $0 | Lauren B - 08/07/2026 13:26 model start pro, we did 2100 on one card but ended up removing and refunding that card and doing a different card with the whole amount on it for the 4200, plus the 50 booking deposit for a to… | |
T2853741 |
Sendie Labady | Boston | 2026-08-06 | 42d | Cancel contract Hardship | Customer service | Open | Kendrick P | 2026-09-04 | $4,050 | $0 | $3,500 | Kendrick P - 08/06/2026 13:24 I emailed Inquiries Studio <inquiries@studio-1.us> 1:24?PM (0 minutes ago) to labadysendie123 Hello Sendie, Thank you for your response. I understand that you are requesting to cancel due to… | ||
C2839472 |
Damien McGill | Chicago | 2026-08-06 | 42d | Cancel contract | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $500 | $400 | $6 | $0 | Alejandro P - 08/06/2026 12:40 The client called in and said he canceled this in June. I explaiend that he can not cancel until he is PIF. I explained that he has only. one more payment left. |
P2915945 |
Azima Lakhani | New York | 2026-08-06 | 42d | Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-07 | $4,000 | $2,311 | $240 | $1,000 | Alejandro P - 08/06/2026 14:03 CONTRACT ISSUE: Client Name: Azima Lakhani & Pranga Robinson Model Name: Anastasia Robinson REF# P2915945 Total Package Amount: $4000 Amount to date: $2,520.37 Date of Shoot: 01/04/2026 Dat… |
H3754262 |
Alexandria Leathie Ezell | Houston | 2026-08-06 | 42d | Legal Cancel contract Misled Complaint form Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-06 · no reply | $4,000 | $0 | $3,550 | Caet W - 08/06/2026 08:06 client emailed: I have already spoken to someone about this situation. I requested a refund or dispute. I haven’t received any information that was applicable or useful. Also the pictures that w… | ||
H4021694 |
Sarina Bustillo | Houston | 2026-08-06 | 42d | Misled Complaint form Wants cut Unhappy | Customer service | Reduced since | Alejandro P | 2026-09-04 | $4,000 | $0 | $1,550 | $2,000 | Alejandro P - 08/06/2026 12:32 CONTRACT ISSUE: Client Name: Sarina Bustillo Model Name: Sarina Bustillo REF# H4021694 Total Package Amount: $4000 Amount to date: $450 Date of Shoot: 08/02/2026 Date of Complaint: 08/06/20… | |
C2915656 |
Femi Orukotan | Chicago | 2026-08-06 | 42d | Refund | Not stated | Customer service | Paid off | Veronica H | 2026-08-06 | $4,000 | $1,950 | $0 | Veronica H - 08/06/2026 11:14 call was transferred to me by Alejandro client was over charged, issued refund and end recurring | |
C3870634 |
Macgandra Ray | Chicago | 2026-08-06 | 42d | Cancel contract Misled No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $355 | $3,195 | …vices have been delivered. After reviewing your account, I can confirm that all of the products included in your package were completed and delivered in accordance with the terms of the agreement and within the stated d… | ||
C3894382 |
Susan Collier | Chicago | 2026-08-06 | 42d | Legal Misled No photos | Inbound call | Customer service | Paid off | Steph A | 2026-08-20 | $3,500 | $1,475 | $0 | …took felt like anything I should use for submissions. Had I known the $25 I paid for, the initial shoot, would land me a $3000 bill, my basic Head Shot, Side Shot etc was not included. I feel ripped off because I never … | |
F3889531 |
Lola Hufnagel | Orlando | 2026-08-06 | 42d | Cancel contract | Customer service | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $0 | $3,450 | Kendrick P - 08/06/2026 13:14 I emailed Inquiries Studio <inquiries@studio-1.us> 1:14?PM (0 minutes ago) to hufnagellola Hello Lola, Thank you for your response. I understand that you are requesting to cancel your paymen… | ||
F3994731 |
Yahaira Guzman | Orlando | 2026-08-06 | 42d | Cancel contract We offered | Customer service | Reduced since | Kendrick P | 2026-08-25 | $4,000 | $368 | $2,082 | $500 | …cing the total package price to $3,500.00. With the $1,295.83 you have already paid applied as a credit, your new remaining balance would be $2,204.17. I can also refinance the remaining balance over 18 months, lowering… | |
F4002323 |
Jenna Kimmel | Orlando | 2026-08-06 | 42d | Cancel contract Complaint form We offered No photos Unhappy | Text / SMS | Customer service | Reduced since | Ronnie K | 2026-08-06 | $4,000 | $92 | $458 | $3,000 | Ronnie K - 08/06/2026 11:21 Client texted: Good morning. Kenzie was invited to audition on August 29th. We have not received her z card yet, do you have an eta so that she may have it for this audition? 11:16 AM /// I re… |
F4008406 |
Aylin Gutierrez & Cristian Imdachi | Orlando | 2026-08-06 | 42d | Legal Complaint form We offered Refund Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-31 | $4,000 | $0 | $3,550 | … y la devolución de mis $300.00 dólares retenidos en efectivo ($250 del depósito del sábado y $50 de la cita de reserva previa). Les informo que mi tarjeta de débito ya fue cancelada de forma permanente por mi banco y q… | |
H2856390 |
Cesar Zambrano | Houston | 2026-08-06 | 42d | Cancel contract | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-06 | $4,000 | $4,000 | $0 | Alejandro P - 08/06/2026 12:10 The client called in and requested to cancel. I explained that she can not cancel since she has already gotten the materials. She was not happy, but I advised her to keep applying and using… | |
T4001287 |
Moses Aime Haguruka | Boston | 2026-08-06 | 42d | Refund | Not stated | Customer service | Paid off | Kendrick P | 2026-08-06 | $100 | $100 | $0 | Kendrick P - 08/06/2026 14:27 I emailed Inquiries Studio <inquiries@studio-1.us> 2:26?PM (0 minutes ago) to moseshaguruka34095 Hello Moses, Thank you for your email. As requested, I have processed the refund for your $10… | |
T4002613 |
Michael Thomas | Boston | 2026-08-06 | 42d | No photos | Not stated | Customer service | Paid off | Roberto M | 2026-08-18 | $5,000 | $5,000 | $0 | Roberto M - 08/06/2026 11:05 Spoke to him, went over how to get himself out into the industry and sent him information for him and her daughter. He also has not gotten a chance to see the photos of her daughter's photosh… | |
F4027303 |
Liya Musiyenko | Orlando | 2026-08-06 | 42d | Refund | Not stated | Customer service | Paid off | Summer A | 2026-08-06 | $50 | $50 | $0 | Summer A - 08/06/2026 11:25 **REQUESTED REFUND - ISSUED REFUND ** | |
T4030051 |
Mirela Collyer | Boston | 2026-08-06 | 42d | Cancel contract | Inbound call | Customer service | Paid off | Alejandro P | 2026-09-09 | $2,800 | $400 | $0 | Alejandro P - 08/06/2026 16:20 Same day Cancel the client called in and requested to cancel everything I tried to change her mind and at least keep the pictures. to keep the images but she decline. | |
B2601894 |
Aliza Thomas | New York | 2026-08-05 | 43d | Legal Scam claim Misled Buyer's remorse Complaint form We offered Refund No photos Unhappy | Outbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $3,000 | $0 | $2,550 | …livery receipts for your images, website, and digital z card. We sent all materials to you well within the contractual time frame. The initial photoshoot included a professional stylist and edited images. We acknowledge… | |
D2516651 |
Dylan Grace | Dallas | 2026-08-05 | 43d | Cancel contract Wants cut We offered Unhappy | Customer service | Reduced since | David M | 2026-08-11 | $4,000 | $1,848 | $103 | $1,500 | David M - 08/05/2026 12:29 CALNDER: RESEND WEBSITE: D2516651 Dylan Grace Tuesday, August 4?6:15 – 6:45am Take meeting notes Start a new document to capture notes Production PIFS Created by: Studio 1 Collections Studio Pr… | |
H2521762 |
Antonio Guerrero | Houston | 2026-08-05 | 43d | Refund | Customer service | Open | Caet W | 2026-08-06 | $3,000 | $250 | $2,250 | …hole responded: If this was your position from the beginning, we're unsure why you agreed to the purchase in the first place. You were shown the images, the package options, and the pricing before placing the order. You… | ||
M4028870 |
Nathan Weber | Florida | 2026-08-05 | 43d | No photos | Not stated | Customer service | Open | Lauren B | 2026-09-09 | $4,000 | $0 | $3,400 | Lauren B - 08/05/2026 14:11 model start, going to reshoot first look please make sure its added to selection | |
P3992092 |
Suriyah Hamza | New York | 2026-08-05 | 43d | Cancel contract Buyer's remorse Refund | Customer service | Open | Caet W | 2026-09-08 | $4,000 | $263 | $2,888 | …est the cancellation of our contract and to ask that no further charges be made to my card. When Ms. Deborah met with us and completed the contract, I made it clear that I would need to discuss everything with my husban… | ||
P4023619 |
Wendy Austin | New York | 2026-08-05 | 43d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Outbound call | Customer service | Reduced since | Kendrick P | 2026-09-03 | $3,000 | $0 | $1,550 | $1,000 | …l remaining balance down to 1550 and the monthly payments to 86.11. She instantly accepted, and after I had to explain to her that we are here to help, but if she doesn't make us aware of her concerns, we cannot help, a… |
H4021119 |
Mirna De La Garza | Houston | 2026-08-05 | 43d | Refund Unhappy | Customer service | Open | Steph A | 2026-08-28 | $4,000 | $400 | $1,600 | …pportunities in Los Angeles. ? How to Join Step 1 Reply to this email requesting your registration link. Step 2 Complete your annual website profile payment. Step 3 Receive your non-exclusive agreement through DocuSign.… | ||
T3749428 |
Sean Scheiffern | Boston | 2026-08-05 | 43d | Legal Cancel contract Misled Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $1,500 | $0 | $1,325 | … if you attempt taking me to collections. Now i do not see why this is a hard decision? I will not even leave a review either. I was in a coma for 12days just over 3 years ago and i surly do not want to waste 1 minute o… | |
N4025821 |
Selanwit Haile | Nashville | 2026-08-05 | 43d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-09-11 | $4,000 | $0 | $3,575 | Alejandro P - 08/05/2026 17:02 The client called in and requested to cancel. I explained that this is not possible since he got the images and the website. H said he never got the website but I explained that this was se… | |
C3846234 |
Michael Apollo | Chicago | 2026-08-05 | 43d | Refund | Not stated | Customer service | Open | Charles C | 2026-08-05 · no reply | $4,000 | $575 | $2,875 | Charles C - 08/05/2026 12:16 client's ex girlfriend called 815-791-3046 to ask that her card be removed form account she also wanted to be refunded as well. She told me she gave him permission to use the card but he was … | |
F4024261 |
Laury Charles | Orlando | 2026-08-05 | 43d | Cancel contract Complaint form Unhappy | Customer service | Reduced since | Alejandro P | 2026-08-05 | $1,500 | $0 | $800 | $500 | Alejandro P - 08/05/2026 17:01 CONTRACT ISSUE: Client Name: Laury Charles Model Name: Laury Charles REF# F4024261 Total Package Amount: $1500 Amount to date: $200 Date of Shoot: 07/30/2026 Date of Complaint: 08/05/2026 S… | |
D2740371 |
Heather Kenny | Dallas | 2026-08-05 | 43d | Legal Hardship | Inbound call | Customer service | Paid off | Caet W | 2026-08-05 | $3,000 | $450 | $0 | $1,275 | Caet W - 08/05/2026 10:07 client emailed: I have had a bankruptcy discharge issued with this account on it. Please stop trying to charge my account or I will take further legal action. I do not authorize the bank account… |
C3750730 |
@muzpaid | Chicago | 2026-08-05 | 43d | Chargeback Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Unhappy | Outbound call | Customer service | Paid off | Caet W | 2026-08-06 | $6,000 | $6,000 | $0 | … to our $2,000 package, which included your Digital images. Digital Z Card, Talent Guide, and resources. Because part of your order had already been released before your request for termination, a full cancellation and … | |
D4005631 |
Garima Zucker | Dallas | 2026-08-05 | 43d | Refund | Customer service | Paid off | Roberto M | 2026-08-05 | $5,050 | $5,050 | $0 | …pportunities in Los Angeles. ? How to Join Step 1 Reply to this email requesting your registration link. Step 2 Complete your annual website profile payment. Step 3 Receive your non-exclusive agreement through DocuSign.… | ||
T4007433 |
Kerry DeSista | Boston | 2026-08-05 | 43d | No photos | Not stated | Customer service | Paid off | Emmanuel R | 2026-09-16 | $5,050 | $5,050 | $0 | Emmanuel R - 08/05/2026 13:32 Client email Aug 3, 2026, 4:05?PM: Hi Manny,The missing photos were taken the same day as the others but later on after the consultant asked the photographer to re-shoot the white shirt look… | |
D4026986 |
DArcy Carr | Dallas | 2026-08-05 | 43d | No photos | Not stated | Customer service | Paid off | Kendrick P | 2026-08-12 | $50 | $50 | $0 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
N4027220 |
Weston Shirey | Nashville | 2026-08-05 | 43d | Refund | Not stated | Customer service | Paid off | Natalia Granado | 2026-08-05 | $450 | $450 | $0 | Natalia Granado - 08/05/2026 13:41 Issued deposit refund - to balance account- NG | |
M2593920 |
Maria Eugenia Rodriguez | Florida | 2026-08-04 | 44d | No photos Hardship | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $1,935 | $165 | $1,000 | Alejandro P - 08/04/2026 13:24 The client called in to let us know she lost her job, and she said that she is working so she can make a payment shortly. |
M2875741 |
Tanena Jarrett | Florida | 2026-08-04 | 44d | Cancel contract Buyer's remorse Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-04 | $4,000 | $0 | $2,950 | $500 | Alejandro P - 08/04/2026 16:25 Disregard the last note; it was for a different account. 08/04/2026 16:30 - [Aug 4, 2026, 4:30 PM] Natalie: Customer requested assistance, and a $500 reduction was applied to their account.… |
H2906485 |
Sabina Rios | Houston | 2026-08-04 | 44d | Legal Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-04 · no reply | $3,000 | $289 | $2,311 | …Contract No. H2906485, including breach of contract and violations of the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code §17.46 et seq.). Studio 1 responded that same day rejecting all claims and asserting a… | ||
T2882369 |
Bettie Milbin | Boston | 2026-08-04 | 44d | Chargeback Misled Unhappy | Customer service | Open | Caet W | 2026-08-06 | $4,025 | $271 | $2,979 | …with my profile and that opportunities would be set up for me to access. That was a major reason I agreed to sign the agreement. That was not the case, and the services I received did not match what was represented to m… | ||
D3838928 |
Denzel Tomusange | Dallas | 2026-08-04 | 44d | Cancel contract Buyer's remorse Wants cut We offered Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-05 | $1,500 | $284 | $1,016 | Kendrick P - 08/04/2026 13:58 Hi Denzel, Thanks for reaching out. I understand your concerns about the monthly payments and the negative balance on your account. The contract you have is non-cancellable, and payments you… | |
H2940815 |
Bright Ilochi | Houston | 2026-08-04 | 44d | Misled Complaint form Wants cut We offered Hardship Unhappy | Outbound call | Customer service | Reduced since | Nick D | 2026-09-15 | $3,000 | $160 | $1,690 | $800 | Nick D - 08/04/2026 14:56 Nick 8/4 customer wanted another reduction towards the balance . I told customer if the payments are to high i can lower to $1500 . i told customer we can reduce the balance anymore then it is i… |
T3739910 |
Rosemarie Pettignano | Boston | 2026-08-04 | 44d | No photos | Customer service | Open | Kendrick P | 2026-08-04 · no reply | $399 | $195 | $139 | Kendrick P - 08/04/2026 12:07 Client called asking for Alejandro; however, I assisted for efficiency purposes. She needed assistance with locating the email with the images that she was missing, so I forwarded the email … | ||
T3759138 |
Melissa Santos | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Maddy B | 2026-08-25 | $4,000 | $0 | $1,550 | … would be happy to assist you. As I mentioned previously, a complete cancellation is not possible. However, understanding your situation, the Management Team is willing to offer an option to help reduce your financial b… | ||
T3894454 |
Melisa Mdawadde | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund No photos Hardship Unhappy | Customer service | Reduced since | Maddy B | 2026-08-07 | $4,000 | $50 | $1,900 | $1,500 | …e following email which was sent out by Alejandro - his email was sent from inquiries@studio-1.us . - Thank you Maddy- MAPS Studio BOSTON / STUDIO 1 Hello Melisa, Thank you for your response. Unfortunately, I am not abl… | |
N3744351 |
Hampton Watts | Nashville | 2026-08-04 | 44d | Cancel contract Misled Complaint form Wants cut Hardship Unhappy | Customer service | Reduced since | Kendrick P | 2026-08-12 | $4,000 | $664 | $1,286 | $1,000 | …04/2026 15:13 Client emailed hampton watts 1:44?PM (1 hour ago) to me Kendrick, Yes, if you could do that, I can make a 122 payment tomorrow when I get my paycheck. Hampton Watts. ------------------------------ I emaile… | |
N3728916 |
Laura Greene | Nashville | 2026-08-04 | 44d | Legal Refund | Inbound call | Customer service | Open | Veronica H | 2026-08-04 · no reply | $2,500 | $346 | $1,729 | Veronica H - 08/04/2026 09:34 client called she said that her checks were stolen and she had to get an Attorney to help to get her money back so she waiting on a new card to come because she is changing banks | |
N3848314 |
Suzanne Kent | Nashville | 2026-08-04 | 44d | Legal Scam claim Misled Complaint form Unhappy | Customer service | Reduced since | Kendrick P | 2026-09-03 | $4,000 | $270 | $704 | $1,501 | …nd that she was pressured into buying; she also says that the products that she was receiving weren't worth the price and that they were cheesy. She said that she strongly suggest us to reconsider zeroing out the accoun… | |
C4005371 |
Leon Abbington | Chicago | 2026-08-04 | 44d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-16 | $3,000 | $196 | $2,154 | Alejandro P - 08/04/2026 10:46 The client called in and requested the images from the reshoot. So I put him on the calendar for tomorrow. | |
C4022586 |
Keyonna Hawkins | Chicago | 2026-08-04 | 44d | Cancel contract | Not stated | Customer service | Open | Bobbie M | 2026-08-12 | $250 | $0 | $200 | Bobbie M - 08/04/2026 12:22 Email from model: I didn’t receive my 4 photos I’ll like to cancel and get my $50 | |
P3751964 |
Massielle Lawas / Dawitt Lawas | New York | 2026-08-04 | 44d | Scam claim Misled Unhappy | Customer service | Paid off | Irving S | 2026-09-11 | $3,000 | $3,000 | $0 | … you as soon as possible. We appreciate your patience. Sincerely, Natalie Studio Customer Service massiellelawas23@gmail.com Hi Massielle, Thank you for forwarding the complete email chain. Based on everything you've sh… | ||
N3885557 |
Jennifer Orchard | Nashville | 2026-08-04 | 44d | Scam claim No photos | Inbound call | Customer service | Paid off | Irving S | 2026-09-14 | $3,000 | $3,000 | $0 | …2:02?PM (4 days ago) to me ?Hi Irving, Thank you for taking my call. As discussed, herewith the message conversation had by my son and Explore talent: image0.pngimage1.png Herewith the screenshots of my conversation wit… | |
P3999966 |
Lismary Santana | New York | 2026-08-04 | 44d | Scam claim No photos | Customer service | Paid off | Irving S | 2026-09-16 | $6,000 | $6,000 | $0 | …) to me Irving sir we need you look over this we are confused because this seems to be from a foreign country Lismary Santana (gmail.com) Hi Lismary, Thank you for forwarding this opportunity. Based on the information y… | ||
D4024666 |
MacKenzie Cook | Dallas | 2026-08-04 | 44d | No photos | Customer service | Paid off | David M | 2026-09-03 | $2,000 | $2,000 | $0 | David M - 08/04/2026 14:39 good morning! i am not able to access my portal. i’ve been stuck in a loop of “change password” for quite a bit. i reset my phone & established a secure internet connection as well but still, n… | ||
M4025352 |
Maricielo Arroyo | Florida | 2026-08-04 | 44d | Refund | Not stated | Customer service | Paid off | Terri M | 2026-08-12 | $50 | $50 | $0 | Terri M - 08/04/2026 16:02 this is a difficult one all her family is photograpers and she is as well. i am giving them an hour to let everything digest, if not it will be a refund. she has a friend with her who was also … | |
D4028857 |
Jhayla Barnes | Dallas | 2026-08-04 | 44d | No photos | Not stated | Customer service | Paid off | Lauren B | 2026-08-05 | $50 | $50 | $0 | Lauren B - 08/04/2026 16:27 1 image, broke not working and mom said no to giving her money | |
H2600872 |
Grace Kalu | Houston | 2026-08-03 | 45d | Legal Cancel contract Misled Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Reduced since | Caet W | 2026-08-03 | $4,000 | $1,640 | $60 | $1,500 | …ailing regarding the recent charge I received for the studio package I bought a while back. I was paying it off monthly and the month of June was the last month of my payment, because after that month the entire amount … | |
M2943694 |
Meg Hannigan | Florida | 2026-08-03 | 45d | Cancel contract Wants cut Refund No photos | Customer service | Reduced since | Caet W | 2026-08-11 | $7,000 | $0 | $2,400 | $3,500 | Caet W - 08/03/2026 08:19 fwd'd client email to Alejandro: Can you help with this? I'm confused as to why this client thinks we're giving her a refund, per the notes and your last email to her she owes us. | |
M2944578 |
Keira Findlay | Florida | 2026-08-03 | 45d | Legal Cancel contract | Customer service | Paid off | Charles C | 2026-08-25 | $4,000 | $1,050 | $0 | Charles C - 08/03/2026 09:49 Client left vm requesting to cancel, forwarded vm to inquiries. | ||
M3883727 |
Shelia Hooker | Florida | 2026-08-03 | 45d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-03 | $4,000 | $878 | $1,322 | $1,000 | Alejandro P - 08/03/2026 17:05 CONTRACT ISSUE: Client Name: Shelia Hooker Model Name: Shedean Dona REF# M3883727 Total Package Amount: $4,000 Amount to date: $1,600.01 Date of Shoot: 05/14/2026 Date of Complaint: 08/03/2… |
P3844346 |
Rama Ahmed | New York | 2026-08-03 | 45d | Cancel contract Buyer's remorse Complaint form No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-08-03 · no reply | $4,000 | $493 | $2,957 | Maddy B - 08/03/2026 15:02 Hello Rama, Please reach out to finance department regarding your outstanding payments. Charles : 305-359-7037. Thank you - MAPS Studio - NY client has not made any cash payments - if one is no… | |
P3885155 |
Daneique Marsh-Deanna Marsh (model) | New York | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Outbound call | Customer service | Open | Maddy B | 2026-09-09 | $4,000 | $0 | $3,500 | …ou that you entered into a legally binding agreement with Maps, which clearly outlines the non-cancellable nature of the services provided. Additionally, the company has already incurred the costs associated with produc… | |
D3882057 |
Rhonda Lee Meeks | Dallas | 2026-08-03 | 45d | Scam claim Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Text / SMS | Customer service | Open | Emily L | 2026-08-18 | $3,500 | $0 | $3,100 | Emily L - 08/03/2026 16:08 Per Maddys recent text: She called in --Fractured L5 in her back- Said she told about to be homeless Husband left Said she told them She cant do this and they said" Just sign here and we will f… | |
D3997262 |
Dylan Peoples | Dallas | 2026-08-03 | 45d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-08-04 | $4,000 | $592 | $2,958 | Charles C - 08/03/2026 10:08 Called client in regards to the vm he left, client was kinda asking to cancel the contract, I texted him the email for inquiries. | |
T3996546 |
NNENNA UDO | Boston | 2026-08-03 | 45d | No photos | Customer service | Open | Ronnie K | 2026-08-04 | $2,500 | $410 | $1,640 | Ronnie K - 08/03/2026 11:09 Client emailed: Nnenna Udo Jul 31, 2026, 7:34?PM (3 days ago) to me Hello, Thank you for your time today. I would like to bring to your attention that the following link is not working: https:… | ||
F4007893 |
Kasey Gutierrez | Orlando | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Reduced since | Alejandro P | 2026-08-26 | $4,000 | $53 | $897 | $1,500 | Alejandro P - 08/03/2026 16:41 CONTRACT ISSUE: Client Name: Jadeline Bravo Collado Model Name: Kasey Gutierez REF# F4007893 Total Package Amount: $4,000 Amount to date: $1,550 Date of Shoot: 07/20/2026 Date of Complaint:… |
F4023000 |
Hamilton Spieth | Orlando | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Call recording | Customer service | Reduced since | Steph A | 2026-09-07 | $2,000 | $0 | $1,150 | $500 | … message Info New voicemail message Time: Monday, August 3 2026 9:44 AM From: WIRELESS CALLER (517) 877-2400 Duration: 10 seconds Voicemail box: 329 Transcript: Hi, this is Hamilton spleeth, please contact me back at fi… |
M3995675 |
Rochelle Silver | Florida | 2026-08-03 | 45d | Legal Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Paid off | Maddy B | 2026-08-03 | $2,500 | $2,500 | $0 | Maddy B - 08/03/2026 14:16 refund of $1500 was issued by AP - verified with production that images were on portal - mb | |
M4006456 |
Connor Garris | Florida | 2026-08-03 | 45d | No photos | Customer service | Paid off | David M | 2026-08-25 | $2,500 | $2,500 | $0 | David M - 08/03/2026 13:56 Studio-1: Your images and reshoot files have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security p… | ||
D4024435 |
Keshitha Kuchipudi | Dallas | 2026-08-01 | 47d | Refund | Not stated | Customer service | Paid off | Elly R | 2026-08-03 | $50 | $50 | $0 | Elly R - 08/01/2026 11:20 Thanks Hanna, mom said she came in bc thought was agent. They are not ready to pay for a portfolio. offered the 2 images with deposit, first said she wanted refunded. Dad said to do the 50 for 2… | |
B2127291 |
Jadon Haly | New York | 2026-07-31 | 48d | Buyer's remorse Unhappy | Customer service | Open | Steph A | 2026-07-31 · no reply | $3,000 | $2,150 | $200 | …s, Halifornia Model TeamIf you’re having trouble clicking the 'View Model Package' button, copy and paste the URL below into your web browser: m.haliforniaco.com/package?code=HA3514061&en=251© Halifornia — All rights re… | ||
C2792196 |
Dominique Reynolds | Chicago | 2026-07-31 | 48d | Refund Hardship | Inbound call | Customer service | Open | Charles C | 2026-07-31 · no reply | $3,000 | $661 | $1,752 | Charles C - 07/31/2026 12:26 Client called saying that he was not prepared for the payment of $241.30 to be processed so We worked out where we would refund him $211.30 and keep $30.00, processed refund and emailed him t… | |
M3751741 |
AJ Mesidor | Florida | 2026-07-31 | 48d | Cancel contract No photos | Inbound call | Customer service | Open | Tyesha maria Rodgriguez | 2026-07-31 · no reply | $1,500 | $0 | $1,300 | Tyesha maria Rodgriguez - 07/31/2026 10:33 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 10:53 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 11:18 Client called b… | |
P3860508 |
L’oreal Noble | New York | 2026-07-31 | 48d | Refund No photos | Outbound call | Customer service | Open | Charles C | 2026-07-31 · no reply | $4,000 | $148 | $3,402 | Charles C - 07/31/2026 11:56 client called because she was not ready for her payment of $295.83 to be taken and asked if we could refund her, I approved for half which is $147.91 to refunded this one time, and I advised … | |
P4003899 |
Thomas Davis | New York | 2026-07-31 | 48d | No photos | Inbound call | Customer service | Paid off | Alejandro P | 2026-08-20 | $4,000 | $2,950 | $0 | Alejandro P - 07/31/2026 11:50 The client called in and requested to have his reshoot images uploaded, but he also requested to change his email on the portal, so I emailed production so they can take care of it. | |
T4024858 |
Daniel Champagne | Boston | 2026-07-31 | 48d | Complaint form Refund Unhappy | Inbound call | Customer service | Paid off | Alejandro P | 2026-07-31 | $4,000 | $-850 | $0 | $4,000 | Alejandro P - 07/31/2026 10:38 CONTRACT ISSUE: Client Name: Daniel Champagne Model Name: Evan Champagne REF# T4024858 Total Package Amount: $4000 Amount to date: $850 Date of Shoot: 07/30/2026 Date of Complaint: 07/31/20… |
M4005525 |
Ruth Ronain Toussaint | Florida | 2026-07-31 | 48d | No photos | Not stated | Customer service | Paid off | David M | 2026-08-26 | $2,200 | $2,200 | $0 | David M - 07/31/2026 12:43 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, w… | |
B2259645 |
Edith Richiez | New York | 2026-07-30 | 49d | No photos Hardship | Inbound call | Customer service | Reduced since | Emily L | 2026-08-04 | $4,000 | $2,700 | $5 | $250 | Emily L - 07/30/2026 10:17 $250 reduction offered $297.02 reduction ( add to excel) She paid off account today But Has done nothing with the career yet as mom has been sick in the hospital -Will ask Ronnie to send call/ … |
B2454074 |
Brianna Bennett | New York | 2026-07-30 | 49d | Misled Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-07-30 · no reply | $3,000 | $150 | $2,550 | …re never completed, I have not been positioned to pursue opportunities successfully. - I was also told by a representative at the studio that I would likely secure a modeling opportunity before my first payment became d… | |
D2882991 |
Ridha fadhil | Dallas | 2026-07-30 | 49d | Cancel contract | Customer service | Open | Kendrick P | 2026-09-04 | $3,000 | $1,350 | $1,350 | …onfirm your order is a legally binding contract and, as such, cannot be canceled once the contracted products and services have been delivered. At this stage, we have fulfilled all of the deliverables included in your p… | ||
N2625363 |
Dominique Allen | Nashville | 2026-07-30 | 49d | Misled Wants cut We offered No photos | Customer service | Open | Caet W | 2026-08-05 | $4,000 | $100 | $2,875 | Caet W - 07/30/2026 10:43 client emailed: If it's not like $15-20/mo then I can't afford the repayment plan responded: That monthly payment amount would unfortunately not be enough for the discount offer. However, you ca… | ||
P3760804 |
Evelyn Garcia | New York | 2026-07-30 | 49d | Cancel contract We offered | Inbound call | Customer service | Open | Alejandro P | 2026-07-30 · no reply | $3,500 | $0 | $3,100 | Alejandro P - 07/30/2026 10:27 The client called in and requested to cancel the contract. I explained that this is not possible. I offered to reduce her giving her $1000 off and 18 months, but she declined and said she w… | |
P3871286 |
Karen Marin | New York | 2026-07-30 | 49d | Legal Cancel contract Misled Complaint form We offered Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-30 · no reply | $3,000 | $-600 | $2,950 | Caet W - 07/30/2026 11:08 client emailed: I am in receipt of your email dated July 29, 2026. I formally dispute the alleged debt and do not acknowledge it as valid. As reflected in my previous correspondence with Alejand… | |
P4005702 |
Kerry Beckford | New York | 2026-07-30 | 49d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-24 | $4,000 | $288 | $3,163 | Alejandro P - 07/30/2026 12:31 The client called in and requested to cancel her reshoot, so I canceled the shoot. She will call back when she has a time to come in. | |
P4027629 |
Cliton Fernandes | New York | 2026-07-30 | 49d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Paid off | Steph A | 2026-08-18 | $4,000 | $-550 | $0 | $3,500 | Steph A - 07/30/2026 09:49 CLIENT WANts to cancel/ tranf to alejandro |
No grievance about the product or the sale on the account: they cannot pay, want the balance cut, or are sitting on a reduction offer. Balance across the open ones: $149,369.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
T2433248 |
Dina Dasilva | Boston | 2026-09-15 | 2d | Scam claim We offered | Debt collection | Open | Jill S | 2026-09-15 · no reply | $4,000 | $460 | $2,290 | Jill S - 09/15/2026 16:21 Another text from the client: You and Map Studio all of you are scammers and I hope yall pay for what yall doing with people's dream.It's all a lie and Map Studio is selling information that is … | ||
H3752952 |
Paige Owens | Houston | 2026-09-14 | 3d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-09-14 · no reply | $4,000 | $0 | $3,550 | Emily L - 09/14/2026 12:28 electricity is now off she is saying its always been something I sent her a text -- does she need a reduction or payment arrangement soon otherwise sent to collections | |
D4057304 |
Jacob Watts | Dallas | 2026-09-13 | 4d | Wants cut | Inbound call | Debt collection | Paid off | Rachel S | 2026-09-15 | $50 | $50 | $0 | Rachel S - 09/13/2026 11:54 can not afford anything to put down no credit cards credit 580 gets paid Wednesday 400-500 down 3k financed over the next 12 months i told him 4k financed and hes worried about payment so if h… | |
B2232351 |
Clyde Brunner | New York | 2026-09-10 | 7d | Wants cut We offered | Inbound call | Debt collection | Reduced since | Caet W | 2026-09-10 | $3,000 | $1,600 | $300 | $750 | Caet W - 09/10/2026 15:44 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… |
T4057851 |
Joanne Jean Pierre | Boston | 2026-09-08 | 9d | We offered Hardship | In person | Debt collection | Paid off | Maddy B | 2026-09-08 | $400 | $400 | $0 | Maddy B - 09/08/2026 09:44 T4057851 needs to be updated as a 6 Images Sale. Mom paid $250 link through Square using Afterpay 9/6. The other $150 is the deposit from this booking T4057851, and T4057822 and T4057851 These … | |
H2509904 |
Erika-Kadire Delogerova | Houston | 2026-09-04 | 13d | Wants cut We offered Hardship | Debt collection | Open | Charles C | 2026-09-08 | $3,000 | $1,060 | $1,590 | Charles C - 09/04/2026 14:42 Emailed client: Hi Erika, We show no payment has been submitted toward your portfolio package order in over 120 days. Your account is currently delinquent. Please contact our Finance Departme… | ||
B1552861 |
Colbert Courtois | New York | 2026-09-03 | 14d | We offered | Text / SMS | Debt collection | Reduced since | Caet W | 2026-09-03 | $4,000 | $2,367 | $103 | $1,000 | Caet W - 09/03/2026 13:55 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… |
H2106866 |
Nataly Flores | Houston | 2026-09-02 | 15d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-08 | $4,000 | $2,043 | $157 | $1,000 | Caet W - 09/02/2026 10:22 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
M2599714 |
Neva Howard | Florida | 2026-09-01 | 16d | Wants cut Hardship | Outbound call | Debt collection | Open | Caet W | 2026-09-14 | $4,000 | $480 | $1,920 | Caet W - 09/01/2026 08:21 client emailed: There is no way I am going to be able to make a full payment or a payment of 800.00. I am in the middle of paying a hospital bill that I cant afford to make. I can try and pay 50… | |
P2811775 |
Javien Velila | New York | 2026-08-31 | 17d | Wants cut We offered | Debt collection | Reduced since | Caet W | 2026-08-31 | $4,000 | $571 | $1,379 | $1,000 | Caet W - 08/31/2026 13:33 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… | |
C3746286 |
Angelita Grady | Chicago | 2026-08-27 | 21d | Misled Wants cut Hardship | Debt collection | Reduced since | Charles C | 2026-08-27 | $3,000 | $213 | $1,338 | $1,000 | Charles C - 08/27/2026 12:16 Client emailed: I was told once I make a payment I would have my balance reduced by $1000. I have it in an email from you guys if needed. ........... Client emailed: Disregard I saw the new b… | |
N2521518 |
Denise Grady | Nashville | 2026-08-26 | 22d | Wants cut We offered Hardship | Inbound call | Debt collection | Open | Charles C | 2026-09-03 | $3,000 | $510 | $2,040 | Charles C - 08/26/2026 09:54 Client emailed: Dear Finance Department, I am writing in response to your email dated August 18, 2026, regarding the delinquent status of my account. My name is Denise Grady. Thank you for ex… | |
B2176248 |
Devon Rhoden | New York | 2026-08-26 | 22d | Wants cut We offered Hardship | Text / SMS | Debt collection | Open | Caet W | 2026-08-31 | $2,000 | $950 | $300 | $500 | Caet W - 08/26/2026 08:36 sent em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your … |
P2167625 |
Merly Navarrete | New York | 2026-08-26 | 22d | Wants cut We offered | Text / SMS | Debt collection | Open | Caet W | 2026-08-26 · no reply | $2,000 | $1,000 | $300 | $500 | Caet W - 08/26/2026 08:39 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit… |
F4027638 |
Hector Castro | Orlando | 2026-08-22 | 26d | Wants cut | Not stated | Debt collection | Paid off | Audra T | 2026-08-24 | $50 | $50 | $0 | Audra T - 08/22/2026 10:53 He said he is in a bad financial place and couldn't put anything today. He said he has some bad things happening and he can't afford to even handle his basic bills. sent 2 images. offered msp 2… | |
C4038112 |
Lissa Bailey | Chicago | 2026-08-22 | 26d | We offered | Not stated | Debt collection | Paid off | Chicago Reception | 2026-08-25 | $4,000 | $4,000 | $0 | Chicago Reception - 08/22/2026 15:34 Client didn't have jeans, but had a sky blue pj pants as the last option.-chris | |
H2799765 |
Julian Lugo | Houston | 2026-08-20 | 28d | Wants cut Hardship | Outbound call | Debt collection | Open | Steph A | 2026-08-20 · no reply | $3,000 | $790 | $1,910 | …ceived a new voicemail message Info New voicemail message Time: Thursday, August 20 2026 12:00 PM From: WIRELESS CALLER (616) 510-8524 Duration: 24 seconds Voicemail box: 340 Transcript: Hello, this is Julian Lugo, I wo… | |
P2201098 |
Georgina Sanchez | New York | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $4,000 | $2,108 | $92 | $1,000 | Caet W - 08/18/2026 12:16 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
D2163033 |
Imani Jaye | Dallas | 2026-08-18 | 30d | Wants cut We offered | Debt collection | Reduced since | Caet W | 2026-09-02 | $1,000 | $807 | $23 | $20 | Caet W - 08/18/2026 11:44 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
T2255403 |
Alice Martinez | Boston | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $2,500 | $850 | $725 | $625 | Caet W - 08/18/2026 12:44 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
M2842666 |
Jhon Lequizamo | Florida | 2026-08-18 | 30d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-09-16 | $2,850 | $800 | $1,600 | Emily L - 08/18/2026 12:21 sent collections notice We can reduce him at this point if he will pay -- wait for response | |
P2445987 |
Courtney Coddington | New York | 2026-08-18 | 30d | We offered Hardship | Debt collection | Reduced since | Caet W | 2026-08-20 | $700 | $405 | $1 | $175 | Caet W - 08/18/2026 12:22 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… | |
B2508068 |
Samikcha Kadariya | New York | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $3,000 | $658 | $1,092 | $750 | Caet W - 08/18/2026 12:36 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
D2902192 |
NA | Dallas | 2026-08-18 | 30d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-09-14 | $4,000 | $1,479 | $2,071 | Emily L - 08/18/2026 13:30 so young but he always answers the phone Said he is not working still Asked can he pay $50- he said no. Asked me if we can remove anything so he can reduce the balance etc. Follow up | |
H2497463 |
Benjamin Landa | Houston | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $4,000 | $878 | $122 | $1,000 | Caet W - 08/18/2026 11:25 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
H2521311 |
Charles M. Friant | Houston | 2026-08-18 | 30d | We offered | Not stated | Debt collection | Open | Caet W | 2026-08-18 · no reply | $4,000 | $1,640 | $910 | $600 | Caet W - 08/18/2026 11:38 sent em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your pay… |
C2821260 |
Ferrari Wallace | Chicago | 2026-08-18 | 30d | We offered | Not stated | Debt collection | Open | Caet W | 2026-09-02 | $3,000 | $900 | $700 | $750 | Caet W - 08/18/2026 13:26 sent em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your pay… |
N4030937 |
Leslie McKee | Nashville | 2026-08-18 | 30d | Wants cut | Inbound call | Debt collection | Open | Veronica H | 2026-08-19 | $4,000 | $1,000 | $1,950 | Veronica H - 08/18/2026 10:47 client called to she wanted to reduce monthly payments to $162.50 starting on 10/1/2026 | |
C2942714 |
Christian Mcfarlane | Chicago | 2026-08-18 | 30d | Wants cut Hardship | Debt collection | Reduced since | Caet W | 2026-09-01 | $4,000 | $446 | $1,004 | $1,500 | Caet W - 08/18/2026 15:20 client txt: Hey guys I checked the email. The applied discount was supposed to be more. I spoke with someone on the phone last week and they gave me 500 extra off due to hardship. The receipt I … | |
B2238654 |
ALKETA SOKOLI | New York | 2026-08-17 | 31d | Wants cut We offered | Inbound call | Debt collection | Open | Veronica H | 2026-08-17 · no reply | $3,000 | $0 | $2,650 | Veronica H - 08/17/2026 12:32 Client called about reduction offer and how to pay as long as she was PIF I would take payment, she did pay full amount of $2650. Told Caet | |
D2811121 |
Aaron Snyder | Dallas | 2026-08-14 | 34d | Wants cut We offered Hardship | Debt collection | Paid off | Charles C | 2026-08-17 | $4,000 | $2,448 | $0 | $1,102 | Charles C - 08/14/2026 10:50 Called client: I appreciate the offer. I cannot do 602, I can offer you $400, but my debts prevent me from offering more for the foreseeable future. That is my FINAL OFFER as well. | |
P3843210 |
Guy Serbes | New York | 2026-08-14 | 34d | Wants cut | Text / SMS | Debt collection | Open | Ronnie K | 2026-08-14 · no reply | $4,000 | $0 | $3,550 | … one you just hung up the phone. Please understand if no payments are made towards the balance it will be sent to a third party collections agency . Which requires the balance of $3,550 to be paid in full in one payment… | |
C2945940 |
Eric Porter | Chicago | 2026-08-14 | 34d | Wants cut | Outbound call | Debt collection | Open | Charles C | 2026-08-27 | $3,000 | $638 | $1,913 | Charles C - 08/14/2026 09:52 Called client in regards to the text he sent saying he need to lower the recurring to a more comfortable amount, left vm. | |
C4029375 |
Ashia Blaney | Chicago | 2026-08-14 | 34d | Wants cut | Not stated | Debt collection | Paid off | Maddy B | 2026-09-04 | $50 | $0 | $0 | Maddy B - 08/14/2026 13:11 Hi Ashia, The payment for $1000 for the Model Start package was not successful. Please reach out if you would like to make smaller payment. We can run a $500 payment and adjust the amount your … | |
M3889915 |
Phyllis Wright | Florida | 2026-08-12 | 36d | Wants cut | Outbound call | Debt collection | Open | Alejandro P | 2026-08-27 | $3,000 | $0 | $2,550 | Alejandro P - 08/12/2026 16:30 I called the client to talk about her request to reduce the account and left a VM. | |
H3747399 |
Casey Belt | Houston | 2026-08-12 | 36d | Misled Wants cut We offered | Text / SMS | Debt collection | Open | Caet W | 2026-08-12 · no reply | $1,000 | $0 | $850 | Caet W - 08/12/2026 13:27 client txt: What have you provided me with, other than some photos, false advertisements about setting me up with modeling jobs, and some links? It’s been only four months, not six, as I’ve info… | |
M4026318 |
Liana Norekian | Florida | 2026-08-11 | 37d | Wants cut | Debt collection | Paid off | Ronnie K | 2026-09-16 | $4,500 | $4,500 | $0 | …re your professional recommendation on which current photos are the strongest and most effective, and which ones you would suggest removing or replacing. 4. Refocus the portfolio on the following areas: commercial, TV/f… | ||
B2839539 |
Christine Johnson | New York | 2026-08-10 | 38d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 · no reply | $3,000 | $942 | $1,733 | Caet W - 08/10/2026 08:12 client emailed: Hello, I’m letting you know that, I’m unable to pay the amount for this month. responded: Thank you for your email. We do show that 4 monthly payments have been missed since the … | ||
N3997747 |
Azalia Gold | Nashville | 2026-08-10 | 38d | Scam claim Wants cut | Debt collection | Open | Irving S | 2026-08-14 | $4,050 | $863 | $2,588 | …--------- Forwarded message --------- From: Azalia Garza <ogsaya500@icloud.com> Date: Sun, Aug 9, 2026 at 11:26?PM Subject: Attention Irving To: <production@studio-1.us> Good evening . I just had a couple questions . Is… | ||
F4007331 |
Tamika Wilder | Orlando | 2026-08-10 | 38d | We offered | Text / SMS | Debt collection | Open | Maddy B | 2026-08-10 · no reply | $500 | $0 | $400 | …/2026 10:29 sent - text Hi Tamika, Just reaching out regarding upgrading your package to the Model Start package - feel free to reach out with any questions. Also I can offer a reduction and financing to help you reach … | |
H4030969 |
Jordan Webb | Houston | 2026-08-07 | 41d | Wants cut | Debt collection | Open | Charles C | 2026-09-09 | $4,000 | $0 | $3,550 | Charles C - 08/07/2026 11:44 Client emailed: i was requesting to change my monthly payments from $200 to a lower pricing. How can I take care of doing that? ............................................ Emailed response: … | ||
F3863565 |
Lizmarie Persaud | Orlando | 2026-08-07 | 41d | Misled Wants cut | Debt collection | Open | Charles C | 2026-08-07 · no reply | $4,000 | $400 | $3,200 | Charles C - 08/07/2026 14:19 Called client in regards to the text and she was saying that the package she ordered is suppose to be for $3k not $4k so I gave her the email for inquiries and she also wanted to lower the mo… | ||
P4029201 |
Nadege Essana/ | New York | 2026-08-07 | 41d | Wants cut | Not stated | Debt collection | Paid off | Debra W | 2026-08-11 | $50 | $50 | $0 | Debra W - 08/07/2026 12:00 not aware of 399. Cannot afford 08/10/2026 09:21 - [Aug 10, 2026, 9:21 AM] Natalie: Customer asked for two pictures; they were uploaded to the customer portal for access. 08/10/2026 09:22 - [Au… | |
B2455491 |
Jiavanni Grant | New York | 2026-08-06 | 42d | Wants cut | Inbound call | Debt collection | Reduced since | Veronica H | 2026-09-08 | $1,000 | $375 | $325 | $200 | Veronica H - 08/06/2026 11:54 client called to set up monthly payments adv her that I could not go any lower than $25 she made firt payment today and set up monthly payments of $25 for the 6th of each month moving forwar… |
F3994999 |
Mom- Klonda McCollough | Orlando | 2026-08-06 | 42d | Wants cut | Inbound call | Debt collection | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $575 | $2,875 | Kendrick P - 08/06/2026 12:16 Client called asking if he was to pay half of the remaining balance, could he refinance the account to lower the payments. I told him yes; this is something I can do for him, and I told him … | |
P4023991 |
Joel Martinez | New York | 2026-08-05 | 43d | Wants cut | Debt collection | Open | Steph A | 2026-09-08 | $4,000 | $0 | $3,000 | …031 or stephani.studio.one@gmail.com. Please note that our office operates Monday through Friday, 9:00 AM – 5:00 PM EST. One attachment • Scanned by Gmail Joel Martinez Aug 4, 2026, 7:53?PM (13 hours ago) to me Thanks f… | ||
D2923933 |
Ilene Mignanou | Dallas | 2026-08-05 | 43d | Buyer's remorse Wants cut We offered | Call recording | Debt collection | Open | Caet W | 2026-08-05 · no reply | $4,000 | $0 | $3,450 | Caet W - 08/05/2026 15:48 reduction offer sent via txt on 7/21 by Veronica- no response | |
H3838532 |
Christopher Ysias | Houston | 2026-08-05 | 43d | We offered | Debt collection | Open | Charles C | 2026-08-05 · no reply | $4,000 | $484 | $3,116 | Charles C - 08/05/2026 16:19 Offer to reduce payment by half so clients balance is $1650 he will make first payment of $92 on 8/7. Gave client 18 months to pay off account | ||
T4027911 |
Bailey Nelson | Boston | 2026-08-01 | 47d | Wants cut | Not stated | Debt collection | Paid off | Jodi S | 2026-08-03 | $400 | $400 | $0 | …o gtys Model aware just purchased images. Added 6 images to purchased folder Possible BBACK Walked Model through the Model Start, advsd I could offer it as a student for 2500, 50 dep, 350 down, 210 x10 - advsd model if … | |
P2605459 |
Doria Marchena | New York | 2026-07-31 | 48d | Buyer's remorse Wants cut Hardship | Debt collection | Reduced since | Charles C | 2026-09-02 | $4,000 | $1,075 | $1,125 | $1,000 | …g a written agreement confirming of the payment schedule and confirmation that, upon receipt of the final payment the account will be considered full and fully settled. Additionally, I respectfully request that the port… | |
D2504778 |
Davion Morris | Dallas | 2026-07-31 | 48d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 | $4,000 | $546 | $2,929 | …he 30th with no issue prior to this last attempt on this morning . So again thank you for your help. I will clarify further responded: We suggest selecting the 28th for your billing date if you're looking for a payment … | ||
N4006307 |
Ruth Gilliam | Nashville | 2026-07-31 | 48d | Wants cut | Debt collection | Open | Kendrick P | 2026-08-19 | $500 | $117 | $233 | …e were there on the 16th of July for a photo shoot and couldn’t decide whether the $399 was best option(though it was) looking into our finances, the $500 package is much higher and probably can’t afford at this time. I… | ||
T4006386 |
Marlene Fernandez and Lynden Douglas | Boston | 2026-07-30 | 49d | Misled Hardship | Not stated | Debt collection | Paid off | Alejandro P | 2026-08-24 | $3,000 | $3,000 | $0 | Alejandro P - 07/30/2026 12:54 **Client Contact Note:** I contacted the client at Booker's request. The client was upset after receiving an email from Production regarding updating the website bio. They stated that they … | |
C3993536 |
Amber Januchowski | Chicago | 2026-07-29 | 50d | Wants cut | Inbound call | Debt collection | Open | AB maria Rodgriguez | 2026-07-29 · no reply | $4,000 | $100 | $3,450 | AB maria Rodgriguez - 07/29/2026 13:10 Called client, left voicemail and a message. maria Rodgriguez - 07/29/2026 14:12 Client called, she said that she is in a very tough moment in her life but she would like to proceed… | |
D4027130 |
Sruthi Garipalli /Hari Garipalli | Dallas | 2026-07-29 | 50d | Wants cut | Not stated | Debt collection | Paid off | Rachel S | 2026-07-31 | $400 | $400 | $0 | Rachel S - 07/29/2026 15:31 dad was only here said he was not told about the 399 or any payment he does not currently have a job i told him im willing to work with him but can not afford at this time | |
B2421508 |
Maria Trujillo | New York | 2026-07-27 | 52d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-07-31 | $2,500 | $465 | $1,705 | Charles C - 07/27/2026 10:24 Client emailed: Hello, Thank you for reaching out regarding my account. I sincerely apologize for my lack of communication and appreciate you extending this final settlement offer. I have bee… | ||
M2820430 |
Daniel Smith | Florida | 2026-07-27 | 52d | Wants cut | Debt collection | Open | Caet W | 2026-07-27 · no reply | $2,000 | $60 | $1,690 | Caet W - 07/27/2026 12:51 client emailed: To re state I thought I settled this the last time we spoke on the phone you took a payment from me and said it would start to occur monthly I agreed to that responded: Yes, we s… | ||
D3844709 |
Daruka Juach | Dallas | 2026-07-27 | 52d | Wants cut We offered Hardship | Debt collection | Open | Caet W | 2026-07-27 · no reply | $4,000 | $945 | $1,805 | … know whether there are any hardship accommodations, settlement opportunities, or alternative arrangements that may be available. Thank you for your time and understanding. I appreciate any assistance you can offer and … | ||
P3889425 |
Nazaree Crynes | New York | 2026-07-24 | 55d | We offered | Outbound call | Debt collection | Open | AB maria Rodgriguez | 2026-07-24 · no reply | $3,000 | $100 | $2,450 | AB maria Rodgriguez - 07/24/2026 15:50 Called client, she said that money is tight. I offered to reduce her recurring to $100 and rescheduled it to the 30th of every month. maria Rodgriguez - 09/01/2026 13:17 Called clie… | |
D4003838 |
Susana Korgialas | Dallas | 2026-07-24 | 55d | Wants cut | Not stated | Debt collection | Paid off | Rachel S | 2026-07-27 | $50 | $50 | $0 | Rachel S - 07/24/2026 20:29 offered to finance model start and at this time she can not afford it | |
D2741474 |
Richard Dodd | Dallas | 2026-07-22 | 57d | We offered Hardship | Debt collection | Open | Caet W | 2026-09-15 | $3,500 | $612 | $2,458 | …from you. responded: Thank you for your email. We do show a representative offered you smaller installments for a short period of time to assist you, but you denied this option. We show you have a balance of $2,458.34 a… | ||
F3987672 |
Rabiul Islam & Cahmina Rahman | Orlando | 2026-07-22 | 57d | We offered | Outbound call | Debt collection | Open | Emmanuel R | 2026-07-22 · no reply | $4,000 | $288 | $3,163 | …zCards have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard. The email used to sign up will be your username. maria R… | |
M2864265 |
Gema Benavides | Florida | 2026-07-20 | 59d | Wants cut Hardship | Outbound call | Debt collection | Open | Charles C | 2026-08-10 | $3,000 | $1,325 | $1,325 | Charles C - 07/20/2026 11:46 Client called and requested to lower the monthly payment so I offered to lower it to $132.50 and client accepted and client updated card on file. | |
P2854199 |
Edward Rivera / Luisa Rivera | New York | 2026-07-20 | 59d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-03 | $4,000 | $204 | $2,246 | …000 for 40 photographs has put us in a position where we deeply regret taking on this financial commitment, as we simply cannot afford it under our current circumstances. Because we want to fulfill our obligations and r… | ||
C2948498 |
Ashley Metcalfe | Chicago | 2026-07-20 | 59d | Wants cut Hardship | Inbound call | Debt collection | Open | Alejandro P | 2026-07-20 · no reply | $4,000 | $1,180 | $1,770 | Alejandro P - 07/20/2026 12:14 The client called in and requested to move her payment. I explained that this was already done last month, and I told her that I can do it one more time, but I asked her if she is going thr… | |
T2739289 |
Stephen Mtekele Ilumba | Boston | 2026-07-20 | 59d | Wants cut | Debt collection | Paid off | Charles C | 2026-07-21 | $3,000 | $600 | $0 | Charles C - 07/20/2026 15:57 Client emailed: Hello Maps, I would like to settle this account. According to the most recent statement from May 1, 2026, the current balance for my photographic package is $1,400.00. Could I… | ||
F3849590 |
Adam Figueroa | Orlando | 2026-07-17 | 62d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-08-21 | $4,000 | $582 | $2,618 | Emily L - 07/17/2026 13:53 $$ is tight work -Driving for Amazon. is slow and he doesn't know when it will improve...can pay something lower for now -say $50 for August and Sept call for what amount --perhaps he can do $1… | |
C4004123 |
Skylla Raine Knepp | Chicago | 2026-07-16 | 63d | Wants cut | Debt collection | Open | Roberto M | 2026-08-11 | $4,000 | $0 | $3,550 | … let me know if I need to edit anything else Roberto <roberto.outreachstudio1@gmail.com> 3:57?PM (32 minutes ago) to Skylla Is that supposed to be your cover letter or your resume? You will need one of both. Roberto 4:2… | ||
N2911862 |
Holly Miniard | Nashville | 2026-07-15 | 64d | Wants cut | Text / SMS | Debt collection | Open | Caet W | 2026-08-03 | $3,500 | $260 | $2,865 | Caet W - 07/15/2026 11:17 client txt: I've just not had the money I switched jobs and I have had bills to pay I need a lower amount to pay I can't afford 260 all at once like that responded: With the discount offer, we c… | |
D3739460 |
Stephanie Okereke | Dallas | 2026-07-15 | 64d | Wants cut We offered | Outbound call | Debt collection | Open | Charles C | 2026-08-17 | $2,000 | $633 | $1,117 | Charles C - 07/15/2026 15:47 Called client and I wanted to inform her that I pushed the recurring to 8/18, client asked if we can pause the payments for a few months because she is going back to University , I told her n… | |
H3760407 |
Keierra Reese | Houston | 2026-07-15 | 64d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-09-16 | $1,000 | $0 | $850 | Emily L - 07/15/2026 12:42 Rather Vague conversation She seemed to be saying let it go because of all these things that happened including her babys dad committed suicide and she has to move I offered we can reduce and d… | |
N3892578 |
Starr Alvarez | Nashville | 2026-07-15 | 64d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-07-22 | $4,000 | $0 | $3,450 | Emily L - 07/15/2026 10:29 said shes been late on bills lately- this is her 1st missed payment Reaching out by text I see client has a reading disability Asking for a call. Does she need lower pmts instead? | |
N2439807 |
Destiny Jones | Nashville | 2026-07-14 | 65d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-07-14 · no reply | $1,500 | $339 | $1,011 | Emily L - 07/14/2026 13:44 she stopped paying months ago She seems quite lost on the whole thing She thinks she has to pay to " get something" I tried to explain and sent her balance We can reduce it for her but then she… | |
T3891442 |
Yesenia Montero | Boston | 2026-07-14 | 65d | Misled Hardship | Outbound call | Debt collection | Reduced since | Alejandro P | 2026-08-14 | $4,000 | $0 | $2,150 | $1,000 | Alejandro P - 07/14/2026 10:01 The client was transferred to me, and she said that she was promised that her son could get a job within a month. I explained that we cannot guarantee this. She also said that the price tha… |
N2511995 |
krystyn Whitehair | Nashville | 2026-07-13 | 66d | Misled Wants cut We offered | Debt collection | Open | Ronnie K | 2026-09-03 | $3,000 | $2,470 | $80 | Ronnie K - 07/13/2026 10:48 Client replied to Maddy's text: I don't know what happened.I miscalculated my funds.If you can send me an invoice for 175.I can pay it ASAP, and then when I get paid again in 2 weeks.I can set… | ||
C3873496 |
Joselyn Lopez | Chicago | 2026-07-13 | 66d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-13 · no reply | $4,000 | $875 | $2,625 | Emily L - 07/13/2026 12:28 she would like lower pmts and says yes we can charge the acct today | |
F4006440 |
alexandria wright | Orlando | 2026-07-13 | 66d | Wants cut | Not stated | Debt collection | Paid off | Audra T | 2026-07-14 | $50 | $50 | $0 | Audra T - 07/13/2026 14:35 This is wayyy out of her budget she said so she is going to talk to her bf to see if he can help. She cannot afford a monthly right now. sent 2 images. offered msp 2k on 12 months. she will let… | |
D2804837 |
Marah Alaqra | Dallas | 2026-07-10 | 69d | We offered | Not stated | Debt collection | Open | Caet W | 2026-08-04 | $1,500 | $323 | $753 | Caet W - 07/10/2026 08:53 we won cb but client keeps disputing pmts - sending final offer before putting into collections | |
P3995157 |
Iryna Boryk | New York | 2026-07-10 | 69d | Wants cut | Not stated | Debt collection | Open | Steph A | 2026-08-14 | $4,000 | $162 | $1,788 | …she said she is not happy at all. very nice client, hopefully she will apply to the agencies and casting websites sent next steps 07/10/2026 12:48 - [Jul 10, 2026, 12:48 PM] Natalie: Customer requested natural-looking p… | |
M2520261 |
Marcela Larrondo | Florida | 2026-07-09 | 70d | We offered Hardship | Outbound call | Debt collection | Open | Emily L | 2026-07-09 · no reply | $3,000 | $1,750 | $750 | Emily L - 07/09/2026 12:33 I am reaching out with reduction offer for her so this can be closed out. Await reply ($500 reduced) | |
N3871602 |
Dayquesha Bonds | Nashville | 2026-07-09 | 70d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-09 · no reply | $4,000 | $0 | $3,575 | Emily L - 07/09/2026 11:13 s/w mom Daughter broke her femur they have had expensive bills Willing to pay something today Asking to lower the pmts going forward. 18 months instead Asked again about being able to bring her… | |
M2825542 |
Malaccai Davis | Florida | 2026-07-08 | 71d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-09-01 | $3,000 | $1,000 | $1,500 | Emily L - 07/08/2026 13:13 needs a date change for recurring Can do lower amount $100 7/10th and then $141.67 and set for 10th going forward | |
C2825710 |
Katie Newman (Mom) | Chicago | 2026-07-08 | 71d | We offered | Not stated | Debt collection | Open | Emily L | 2026-07-31 | $550 | $267 | $133 | Emily L - 07/08/2026 11:10 sent a reduction offer She needs to call us back This remains outstanding | |
N3903808 |
Toni Franz | Nashville | 2026-07-08 | 71d | Wants cut | Outbound call | Debt collection | Open | Tyesha H | 2026-07-22 | $4,000 | $1,475 | $1,475 | … 2:45?PM (0 minutes ago) to tonifuller39 Hello Toni, Thank you for reaching out. I received your voicemail regarding pausing your payments. At this time, I'm unfortunately unable to pause your payment plan. However, I d… | |
F3842385 |
Chandler Hathaway | Orlando | 2026-07-08 | 71d | Misled Hardship | Text / SMS | Debt collection | Paid off | Alejandro P | 2026-07-08 | $50 | $50 | $0 | Alejandro P - 07/08/2026 11:26 Client friend emalied: Proof of death chandler hathaway ALEJANDRO STUDIO 1 Mark Cocks <markcocks420@gmail.com> Attachments Jul 6, 2026, 10:05?AM (2 days ago) to me Im trying to get pictures… | |
H2449977 |
Fonda Sanders | Houston | 2026-07-07 | 72d | Misled Hardship | Debt collection | Open | Veronica H | 2026-07-07 · no reply | $3,000 | $0 | $2,650 | Veronica H - 07/07/2026 10:42 client called to get address as she is filing for bankruptcy gave her Monterey's number | ||
P3751848 |
Janelle Riegger | New York | 2026-07-07 | 72d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-07 · no reply | $4,000 | $1,073 | $2,103 | Emily L - 07/07/2026 12:26 needs to add a card Like I saidbefore: She answers thatshe will call-- then doesnt. You have to keep chasing. I lm on vm regarding- Adding a card and does she need lower payments cuz this is no… | |
B2792435 |
Voncille Lubrin | New York | 2026-07-06 | 73d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-07-08 | $3,000 | $773 | $1,803 | Charles C - 07/06/2026 12:07 Client emailed: I am able to resume the payments monthly. I had a small snaffoo going through a family hardship. Please let me know what we can settle to. Also, will I be able To resume getti… | ||
H2903911 |
Castorina Perdomo | Houston | 2026-07-06 | 73d | Wants cut | Inbound call | Debt collection | Open | Alejandro P | 2026-07-06 · no reply | $3,000 | $1,251 | $1,399 | Alejandro P - 07/06/2026 12:06 The client's dad called in and requested to reduce the payment. I told him that I can honor my offer from his last call and refinance him to 18 months. I also offered to skip his next payme… | |
H3870507 |
Katelund Hadfield | Houston | 2026-07-06 | 73d | Wants cut Hardship | Text / SMS | Debt collection | Open | Veronica H | 2026-09-10 | $3,000 | $373 | $2,302 | Veronica H - 07/06/2026 13:30 client called to have this monthly payment reduce to $60 for this month | |
N4001635 |
Titilayo Wooten | Nashville | 2026-07-06 | 73d | We offered | Inbound call | Debt collection | Paid off | Alejandro P | 2026-07-08 | $250 | $250 | $0 | Alejandro P - 07/06/2026 13:59 The client called in and requested a full cancellation and asked her if she did not like the images. She said yes, but they were too expensive, so I offered to reduce her to 8 Images for wh… | |
P3887114 |
Melody Viera | New York | 2026-07-02 | 77d | Wants cut We offered Hardship | Inbound call | Debt collection | Reduced since | Veronica H | 2026-08-19 | $4,000 | $0 | $3,050 | $500 | Veronica H - 07/02/2026 11:35 client called to have payment reduce payment gave her inquiries email 07/02/2026 11:57 - [Jul 2, 2026, 11:57 AM] Natalie: Customer requested flexible payment options; we agreed to review and… |
P2120591 |
Xiumin Lin | New York | 2026-07-01 | 78d | We offered Hardship | Text / SMS | Debt collection | Open | Charles C | 2026-07-01 · no reply | $1,000 | $448 | $152 | $250 | Charles C - 07/01/2026 14:12 Client emailed: I will make a payment end of the month I'm going thru financial hardship making all ends meet |
M2843381 |
Chandler Jules | Florida | 2026-06-30 | 79d | Wants cut We offered | Outbound call | Debt collection | Open | Emily L | 2026-06-30 · no reply | $4,000 | $1,488 | $1,488 | Emily L - 06/30/2026 16:15 sent collections text and called- then call disconnected. believe he needs a lower payment possibly but cant reach him maria Rodgriguez - 07/22/2026 13:27 Called client, and said that he can't … | |
T2515908 |
Nicole Skeffington | Boston | 2026-06-30 | 79d | Wants cut | Debt collection | Open | Emily L | 2026-06-30 · no reply | $4,000 | $1,307 | $1,143 | Emily L - 06/30/2026 10:29 tried to offer a reduction Cant get thru on phone or leave a Voice mail. Cant text as we are on DND - They only have $1143 left and have been paying a reduced amount but I cant reach to negotia… | ||
H3992298 |
Tekiah Francis | Houston | 2026-06-30 | 79d | Wants cut | Inbound call | Debt collection | Open | Steph A | 2026-08-17 | $4,000 | $250 | $3,300 | Steph A - 06/30/2026 15:17 called/ discussed/ all good sent next steps maria Rodgriguez - 07/29/2026 15:55 Called client, left voicemail and a message. maria Rodgriguez - 07/31/2026 15:31 Client called to reduce monthly … | |
N2925630 |
DeAmber Bernard | Nashville | 2026-06-29 | 80d | Wants cut | Inbound call | Debt collection | Reduced since | Caet W | 2026-08-26 | $4,000 | $100 | $1,450 | $2,000 | Caet W - 06/29/2026 11:15 client emailed: I talked to Miguel and made arrangements for July 15th. maria Rodgriguez - 07/23/2026 13:54 Client called, asked to reset recurring and lower it to $100. She was told that her cu… |
D3995987 |
Eniessa Foster | Dallas | 2026-06-26 | 83d | We offered Hardship | Outbound call | Debt collection | Open | Mariana N | 2026-06-26 · no reply | $1,000 | $0 | $850 | Mariana N - 06/26/2026 13:37 no answer couldnt lvm maria Rodgriguez - 07/23/2026 13:19 Called client, could not leave voicemail so left a message. maria Rodgriguez - 07/28/2026 10:51 Called client, offered to reduce mont… | |
T2942851 |
John F Bond | Boston | 2026-06-26 | 83d | Wants cut We offered | Text / SMS | Debt collection | Paid off | Caet W | 2026-08-20 | $400 | $235 | $0 | $100 | Caet W - 06/26/2026 08:36 client txt: Yes So of the card information might need updating ?? responded: What is a monthly amount you'd be comfortable with so we can adjust your payments to fit your budget |
P3999662 |
Toby Pal | New York | 2026-06-25 | 84d | Wants cut | Inbound call | Debt collection | Paid off | Rob A | 2026-07-08 | $400 | $150 | $0 | Rob A - 06/25/2026 19:41 client called asking if they still get support if they can't afford photos, explained as before payment plans are avaliable, discuss with the team | |
D2863594 |
Pavneet Matharoo | Dallas | 2026-06-24 | 85d | Wants cut We offered | Text / SMS | Debt collection | Reduced since | Emily L | 2026-06-30 | $2,000 | $791 | $209 | $800 | Emily L - 06/24/2026 14:46 he texted he wanted a reduction to pay off as he hasn't used it - hasn't been working for him yet. I replied we can reduce it $800 Bringing the balance to $920.00 |
F3758467 |
Shia Wilson | Orlando | 2026-06-24 | 85d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-06-24 · no reply | $4,000 | $296 | $3,254 | Charles C - 06/24/2026 14:07 Client emailed: Hello my apologies recently had multiple deaths in my family, I explained this situation before and it has put me in a difficult financial situation I was wondering if there’s… | ||
P2946751 |
John Braddley | New York | 2026-06-23 | 86d | Wants cut | Not stated | Debt collection | Open | Maddy B | 2026-07-28 | $3,000 | $0 | $2,775 | Maddy B - 06/23/2026 16:30 asked Emily to offer a 1500 reduction and remove the website and comp card which are currently on hold - mb | |
D3994528 |
Ashley Gosch | Dallas | 2026-06-23 | 86d | Wants cut | Not stated | Debt collection | Open | Lauren B | 2026-08-04 | $4,000 | $492 | $2,458 | Lauren B - 06/23/2026 17:26 model start, she may pay off package early. She said she may add modey down but wanted to call mom on the way home, i told her she can add some and it would reduce the monthly payment. | |
P2877900 |
Jabril Robinson | New York | 2026-06-22 | 87d | Wants cut Hardship | Inbound call | Debt collection | Open | Veronica H | 2026-09-03 | $3,000 | $1,538 | $938 | Veronica H - 06/22/2026 15:03 client called to reduce payment told him I would be able to reduce it to $200 he said he could not afford that negotiate it until I reach $100 monthly for the next 3 months and in Oct it wou… | |
N2821853 |
Teresa Hall | Nashville | 2026-06-22 | 87d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-27 | $1,500 | $795 | $530 | Emily L - 06/22/2026 16:46 left me a message she had wanted to pay Saturday ( last or next?) lm on vm for her now -- $927.50 left can she pay 2 or 3 payments or if I reduce it by $250 pay it off? ask... | |
P3863177 |
Lawonza Singleton | New York | 2026-06-22 | 87d | Wants cut | Inbound call | Debt collection | Open | Veronica H | 2026-06-22 · no reply | $1,500 | $745 | $580 | Veronica H - 06/22/2026 14:42 client called to make payment of $600 she also wanted to reduce payment of $72.50 starting on 7/30 | |
T3860034 |
Rachelle Boyce | Boston | 2026-06-22 | 87d | Wants cut | Inbound call | Debt collection | Open | Alejandro P | 2026-06-22 · no reply | $2,500 | $395 | $1,555 | …del Management. I would appreciate your review and feedback regarding the contract, as well as any insights on what I should expect moving forward. Thank you for your time, guidance, and assistance. I truly appreciate y… | |
M2828964 |
Kelley Freeman | Florida | 2026-06-19 | 90d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-06-19 · no reply | $4,000 | $960 | $2,240 | Emily L - 06/19/2026 09:52 Feb- June now due! her payments are steep perhaps needs a lower payment Lm on vm | |
D3881514 |
Patrice Monton | Dallas | 2026-06-19 | 90d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-07-27 | $4,000 | $0 | $3,550 | Emily L - 06/19/2026 12:25 client texted she cant move forward for income loss I texted her back we are here to help and can adjust pmts ($295 for 12 months) $197.22 | |
N3872700 |
Veaunca Brook | Nashville | 2026-06-19 | 90d | Wants cut We offered | Inbound call | Debt collection | Open | Alejandro P | 2026-06-29 | $3,000 | $456 | $2,194 | Alejandro P - 06/19/2026 13:15 The client called, and she wanted to reduce the account. I told her that this is not possible since she has all her materials, but I offered to reduce her payment so I offered 100 for July.… |
Every open issue with money still on it: $1,037,276 across 492 accounts. Download this list as CSV
Showing the 400 biggest balances of 492 — the CSV on the Work list tab has every one.
| Ref | Customer | City | Last raised | Age | What it is | Came in by | Send to | Status | Written by | Last note on the account | Sale | Paid | Balance | Credited | What was written |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
C3871575 |
Joseph Asiyanbi | Chicago | 2026-08-07 | 41d | Legal Cancel contract Wants cut We offered Refund Unhappy | Customer service | Open | Charles C | 2026-08-07 · no reply | $4,000 | $-400 | $3,950 | Charles C - 08/07/2026 16:56 Client called and I explained that he needs to make his payment of $400.00 to be current and than I can work with him to reduce the package to full selection of images for a balance of $1200.… | ||
P4059669 |
Abuboikai Kamara | New York | 2026-09-02 | 15d | Refund | Not stated | Customer service | Open | APEX A Reception | 2026-09-14 | $4,000 | $0 | $3,600 | APEX A Reception - 09/02/2026 15:11 Was late, came with no parent/guardian. 09/03/2026 15:42 - [Sep 3, 2026, 3:42 PM] Natalie: Customer asked to reschedule or refund for a missed interview; issue forwarded to Mark for re… | |
H3846354 |
Brandie McGee | Houston | 2026-07-21 | 58d | Refund Hardship | Inbound call | Customer service | Open | Emily L | 2026-09-15 | $4,000 | $0 | $3,600 | …/2026 13:21 starting back to work in August- she's been going thru a lot since she had to apply for disability thru her job- due to recent New seizures. She can make a small payment after August- Doesnt even have food i… | |
P3894578 |
Christine Keating | New York | 2026-07-10 | 69d | Misled Unhappy | Customer service | Open | Steph A | 2026-08-31 | $4,000 | $0 | $3,600 | …er possible, especially when marketing yourself to agencies, casting directors, and clients. They want to see what you genuinely look like so they know exactly who they are considering for a booking. Small creative edit… | ||
P3746551 |
Irina Strizhova-Jeffrey Ponti (model) | New York | 2026-09-02 | 15d | Cancel contract Misled Wants cut Hardship Unhappy | Customer service | Open | Caet W | 2026-09-03 | $4,000 | $0 | $3,575 | … in April. I had already paid for and received the digital photographs, and I did not wish to continue with the portfolio service, which I have not used. Please resend or forward the August 12 Management Team response t… | ||
P4026249 |
Cassandra Jordan | New York | 2026-08-10 | 38d | No photos | Text / SMS | Customer service | Open | Steph A | 2026-09-08 | $4,000 | $0 | $3,575 | …n. It says my name with her height, her bust, her waist size, and her pictures. I had the same problem yesterday, and I'm having it all over again today. It's starting to get pretty annoying because I'm talking about I … | |
N4025821 |
Selanwit Haile | Nashville | 2026-08-05 | 43d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-09-11 | $4,000 | $0 | $3,575 | Alejandro P - 08/05/2026 17:02 The client called in and requested to cancel. I explained that this is not possible since he got the images and the website. H said he never got the website but I explained that this was se… | |
N3871602 |
Dayquesha Bonds | Nashville | 2026-07-09 | 70d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-09 · no reply | $4,000 | $0 | $3,575 | Emily L - 07/09/2026 11:13 s/w mom Daughter broke her femur they have had expensive bills Willing to pay something today Asking to lower the pmts going forward. 18 months instead Asked again about being able to bring her… | |
N3999605 |
Raya Pack | Nashville | 2026-07-03 | 76d | No photos | Not stated | Customer service | Open | Liz G | 2026-09-15 | $4,000 | $0 | $3,575 | Liz G - 07/03/2026 16:08 Scott: reminder they must have their hair styled as normal. This model came with wild hair and we will have to reshoot her first look and digitals. | |
P3889741 |
Meresa Carter | New York | 2026-07-02 | 77d | No photos | Not stated | Customer service | Open | Kendrick P | 2026-07-02 · no reply | $4,000 | $0 | $3,575 | Kendrick P - 07/02/2026 11:26 Client has been waiting a month to receive her Z card and claims she has not received it yet. She is also having issues accessing the portal. She says she was able to before, but now she can… | |
H3995904 |
Dellon Grant | Houston | 2026-07-01 | 78d | Refund Unhappy | Customer service | Open | Steph A | 2026-07-23 | $4,000 | $0 | $3,575 | …look like if they decide to move forward. A few things to keep in mind: The pay rates listed are possible earnings, but they are not guaranteed. Actual pay depends on the specific project, client, usage rights, and whet… | ||
N3992297 |
Jacob J Lowe | Nashville | 2026-06-19 | 90d | No photos | Customer service | Open | Tyesha H | 2026-09-03 | $4,000 | $0 | $3,575 | …ewal after first year (domain only) 5. Mentorship Videos Tutorials covering: Website updates Blog posting Measurements Contracts and model guides Pro Work Package – $6,000 (Paid in Full Only) Balance Based on Your Payme… | ||
P4000653 |
Kimberly Hernandez | New York | 2026-07-09 | 70d | Legal Scam claim Chargeback Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-03 | $4,000 | $0 | $3,551 | …consent to the financial obligation associated with it, I do not want the website or any related materials to remain active or publicly accessible while this matter is under review. Please confirm in writing once the we… | ||
H3987794 |
Khadija Zitoun | Houston | 2026-09-16 | 1d | Chargeback Cancel contract Hardship | Customer service | Open | Caet W | 2026-09-16 · no reply | $4,000 | $0 | $3,550 | … the agreement after I returned home and was able to have the contract translated and understand what it said. Once I understood the amount, I contacted you and asked you to cancel the agreement on the same day. I made … | ||
H3752952 |
Paige Owens | Houston | 2026-09-14 | 3d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-09-14 · no reply | $4,000 | $0 | $3,550 | Emily L - 09/14/2026 12:28 electricity is now off she is saying its always been something I sent her a text -- does she need a reduction or payment arrangement soon otherwise sent to collections | |
H4005982 |
Kylie Furst | Houston | 2026-09-08 | 9d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Tyesha H | 2026-09-08 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/08/2026 09:35 Client emailed: Kylie Furst <kyliefurstt@icloud.com> Mon, Aug 17, 11:17?AM to inquiries Hi USA models! My name is Kylie Furst and on Friday August 14 2026 I lost my job and am now in a financi… | |
H3988004 |
Jamarii Coleman | Houston | 2026-09-02 | 15d | Cancel contract Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-09-02 · no reply | $4,000 | $0 | $3,550 | …ed: Cancellation of Order Ref H3988004 — Jamarii Coleman ALEJANDRO Summarize this email Jamarii Coleman <jcjamariijalee@gmail.com> Jun 13, 2026, 9:57?PM to me To The Photo Studio Group Texas LLC / Angela K, I am writing… | ||
H4006589 |
Cooper Kidwell | Houston | 2026-09-01 | 16d | Legal Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $4,000 | $0 | $3,550 | Tyesha H - 09/01/2026 16:26 Stephanie Outreach Aug 31, 2026, 12:49?PM (1 day ago) to me Hello, this is Blaine Kidwell, 940-867-6368. My son Cooper called me and saying he owes y 'all all this money. He has sent me a copy… | ||
P4022390 |
Jesenia Mieles | New York | 2026-08-25 | 23d | Cancel contract Misled Buyer's remorse We offered Refund No photos Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-01 | $4,000 | $0 | $3,550 | Kendrick P - 08/25/2026 12:58 Client emailed Jezebel G Macias Aug 21, 2026, 1:47?AM (4 days ago) to me I want to be very clear that I am not interested in refinancing, reducing, or modifying the remaining balance. I do n… | ||
N4025812 |
Brandi Hunter | Nashville | 2026-08-25 | 23d | Legal Cancel contract Misled Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-04 | $4,000 | $0 | $3,550 | …at the agreement be canceled and that you provide written confirmation that you will not pursue any additional payment or enforce any disputed provisions against me. I have retained the communications and documents prov… | ||
P4006994 |
Lina Marin | New York | 2026-08-24 | 24d | Legal Scam claim Buyer's remorse | Outbound call | Customer service | Open | Maddy B | 2026-08-24 · no reply | $4,000 | $0 | $3,550 | Maddy B - 08/24/2026 16:51 sent to csv maria Rodgriguez - 09/08/2026 10:39 Called client, she said she spoke with her lawyer and won't be making payments because this is "useless" to her. I explained that payments are st… | |
F4008487 |
April Littlejohn | Orlando | 2026-08-20 | 28d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-03 | $4,000 | $0 | $3,550 | Kendrick P - 08/20/2026 14:33 I emailed Inquiries Studio <inquiries@studio-1.us> 1:25?PM (9 minutes ago) to April Hello April, Thank you for your email. I understand that you and your husband are requesting a refund. At … | ||
P3843210 |
Guy Serbes | New York | 2026-08-14 | 34d | Wants cut | Text / SMS | Debt collection | Open | Ronnie K | 2026-08-14 · no reply | $4,000 | $0 | $3,550 | … one you just hung up the phone. Please understand if no payments are made towards the balance it will be sent to a third party collections agency . Which requires the balance of $3,550 to be paid in full in one payment… | |
D3992561 |
Jason Blackman | Dallas | 2026-08-13 | 35d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $4,000 | $0 | $3,550 | Alejandro P - 08/13/2026 11:41 The client called in and requested to cancel. I explaiend that this is not possible. So I offered a reduction of 1000 and a refinance of the balance, and I transferred the call to NIC. | |
N4031731 |
Tryphene Olenga | Nashville | 2026-08-13 | 35d | Misled Refund | Customer service | Open | Tyesha H | 2026-08-13 · no reply | $4,000 | $0 | $3,550 | …u but after the shooting i didn’t receive any payment and i paid again $400 and you mentioned i borrower money from you $4000 for what? Just to create the picture you send me ? If I don’t find a Job i’m not able to make… | ||
D4027982 |
Sofie Ehling | Dallas | 2026-08-12 | 36d | Complaint form Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-14 | $4,000 | $0 | $3,550 | Tyesha H - 08/12/2026 16:53 Client Name: Mr Ehling Model Name: Sofie Ehling REF# D4027982 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 08/08/2026 Date of Complaint: 08/10/2026 Sales Sheet: Y ---------… | ||
T4026632 |
Destiny Conte | Boston | 2026-08-12 | 36d | Legal Misled We offered Refund | Call recording | Customer service | Open | Alejandro P | 2026-09-10 | $4,000 | $0 | $3,550 | Alejandro P - 08/12/2026 11:49 I called the client, but she did not answer, so I left a VM. I also sent her a follow-up text. ////////// The client called back, and she was unreasonable just wanted to cancel everything a… | |
C4025501 |
Tierra Bryant | Chicago | 2026-08-12 | 36d | Legal Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Steph A | 2026-09-09 | $4,000 | $0 | $3,550 | … opportunity or contract and aren't sure what it means, you can reach out to us and we can help you understand what you're looking at and point out things you should pay attention to. Our goal is to make sure you are pr… | ||
M3882218 |
William Andy Ballentine | Florida | 2026-08-11 | 37d | Cancel contract Misled Unhappy | Not stated | Customer service | Open | Charles C | 2026-08-11 · no reply | $4,000 | $0 | $3,550 | …aying how he tried to call Erica but she never picked up, and than he went on about how he is an artist and has a following and he would use his social media to harm our reputation, this went on for almost half an hour.… | |
P3761413 |
Jason Nunez | New York | 2026-08-11 | 37d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-03 | $4,000 | $0 | $3,550 | Alejandro P - 08/11/2026 12:43 The client called in to reschedule his reshoot. | |
H4003616 |
Sese Amegee | Houston | 2026-08-10 | 38d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-08-12 | $4,000 | $0 | $3,550 | Kendrick P - 08/10/2026 13:58 Client called to cancel, and i explained to her why she cannot cancel and the nature of the agreement she signed, as well as the fact that she has been delivered all products in accordance w… | |
T4004060 |
Bryanna Baker | Boston | 2026-08-10 | 38d | Cancel contract | Not stated | Customer service | Open | Kendrick P | 2026-08-21 | $4,000 | $0 | $3,550 | …guarantee of modeling work. The payment obligation is associated with the package you purchased, so choosing not to continue pursuing modeling does not automatically cancel the remaining balance. At this stage, if you h… | |
H4030969 |
Jordan Webb | Houston | 2026-08-07 | 41d | Wants cut | Debt collection | Open | Charles C | 2026-09-09 | $4,000 | $0 | $3,550 | Charles C - 08/07/2026 11:44 Client emailed: i was requesting to change my monthly payments from $200 to a lower pricing. How can I take care of doing that? ............................................ Emailed response: … | ||
H3754262 |
Alexandria Leathie Ezell | Houston | 2026-08-06 | 42d | Legal Cancel contract Misled Complaint form Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-06 · no reply | $4,000 | $0 | $3,550 | Caet W - 08/06/2026 08:06 client emailed: I have already spoken to someone about this situation. I requested a refund or dispute. I haven’t received any information that was applicable or useful. Also the pictures that w… | ||
F4008406 |
Aylin Gutierrez & Cristian Imdachi | Orlando | 2026-08-06 | 42d | Legal Complaint form We offered Refund Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-31 | $4,000 | $0 | $3,550 | … y la devolución de mis $300.00 dólares retenidos en efectivo ($250 del depósito del sábado y $50 de la cita de reserva previa). Les informo que mi tarjeta de débito ya fue cancelada de forma permanente por mi banco y q… | |
C3875463 |
Valentine Kasongo | Chicago | 2026-07-30 | 49d | Cancel contract Complaint form Refund Hardship Unhappy | Customer service | Open | Ronnie K | 2026-07-30 · no reply | $4,000 | $0 | $3,550 | Ronnie K - 07/30/2026 15:46 Client replied to pipeline missed payment message: I've asked you guys to cancel my contract for a while now /// Forward to inquiries | ||
C4006741 |
Angelo Gallardo | Chicago | 2026-07-29 | 50d | No photos | Not stated | Customer service | Open | Kendrick P | 2026-08-20 | $4,000 | $0 | $3,550 | …o to submit to agencies and casting opportunities. With that being said, if you would like to schedule an additional photoshoot to create new images with a different look or wardrobe, we would be happy to accommodate th… | |
C4004026 |
Felice Jefferson | Chicago | 2026-07-29 | 50d | No photos | Customer service | Open | Ronnie K | 2026-08-25 | $4,000 | $0 | $3,550 | Ronnie K - 07/29/2026 09:14 Hi, Thank you for the update. The portal and dashboard are now opening correctly. However, Barbara’s photos from the July 18 photo session are still not appearing in the portal. Could you plea… | ||
F3894643 |
Keila Thomas | Orlando | 2026-07-29 | 50d | Cancel contract | Customer service | Open | Kendrick P | 2026-07-29 · no reply | $4,000 | $0 | $3,550 | Kendrick P - 07/29/2026 17:28 Client emailed Kei OhSo <kdthomas09@gmail.com> 12:27?PM (4 hours ago) to me Hi this is Keila Thomas. I would like to cancel my subscription with you all. ----------------------- I emailed In… | ||
P4000493 |
Lisa Burton | New York | 2026-07-28 | 51d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-12 | $4,000 | $0 | $3,550 | Tyesha H - 07/28/2026 10:35 Client Name: Lisa Burton Model Name: Ishani Ruddock REF# P4000493 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/30/2026 Date of Complaint: 07/28/2026 Sales Sheet: Y -----… | |
H3739967 |
Mubbashar Hassan | Houston | 2026-07-28 | 51d | Cancel contract No photos | Customer service | Open | Charles C | 2026-07-28 · no reply | $4,000 | $0 | $3,550 | Charles C - 07/28/2026 11:02 Called client back and we went into an argument about the package client said he never get any materials and never got any "jobs offers" that the viewer said we would send him. I tried to exp… | ||
H4008027 |
Benjamin Brito | Houston | 2026-07-28 | 51d | Legal Cancel contract Buyer's remorse Complaint form Unhappy | Letter / notice | Customer service | Open | Kendrick P | 2026-08-03 | $4,000 | $0 | $3,550 | …rescinding the contract and revoking all payment authorizations effective immediately. Please be advised of the following actions already taken: 1. Regulatory Reports Filed: Formal complaints detailing your business pra… | |
F4005547 |
Thelma Broderick | Orlando | 2026-07-22 | 57d | Cancel contract Hardship | Not stated | Customer service | Open | Mariana N | 2026-08-25 | $4,000 | $0 | $3,550 | …AM] Natalie: Customer asked for username help; action taken: confirmed username was found. 08/10/2026 17:16 - [Aug 10, 2026, 5:16 PM] Natalie (Edited): Customer requested cancellation due to job loss; response offered t… | |
T4024187 |
Jamie Dorcely | Boston | 2026-07-21 | 58d | Cancel contract Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-09-10 | $4,000 | $0 | $3,550 | Alejandro P - 07/21/2026 11:18 The client called in and requested to cancel. I advised her to call the booker to help with that. | |
C3846195 |
Angela Bachara | Chicago | 2026-07-17 | 62d | No photos | Inbound call | Customer service | Open | Tyesha H | 2026-08-21 | $4,000 | $0 | $3,550 | …o) to me, Bobbie Dear Inquiries, Please follow up with C3846195 to take care of the payment for a package she wanted to put down. Here are the notes from Megan: Forgot her credit card. Absolutely wants to do the $4k MSP… | |
F3997104 |
Zoey Boisselle | Orlando | 2026-07-17 | 62d | Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-12 | $4,000 | $0 | $3,550 | …/2026 10:31 Client Name: Zoey Boisselle Model Name: Zoey Boisselle REF# F3997104 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 07/03/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y -----------------… | |
C4004123 |
Skylla Raine Knepp | Chicago | 2026-07-16 | 63d | Wants cut | Debt collection | Open | Roberto M | 2026-08-11 | $4,000 | $0 | $3,550 | … let me know if I need to edit anything else Roberto <roberto.outreachstudio1@gmail.com> 3:57?PM (32 minutes ago) to Skylla Is that supposed to be your cover letter or your resume? You will need one of both. Roberto 4:2… | ||
H3996990 |
Isaac Boboe | Houston | 2026-07-13 | 66d | Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Unhappy | Not stated | Customer service | Open | Alejandro P | 2026-08-06 | $4,000 | $0 | $3,550 | …10:35 CONTRACT ISSUE: Client Name:Isaac Boboe Model Name: Aiden Boboe & Jeremiah Boboe REF# H3996990 Total Package Amount: $4,000 Amount to date: $450 Date of Shoot: 06/27/2026 Date of Complaint: 07/13/2026 Sales Sheet:… | |
M3999478 |
Estrella Cintra | Florida | 2026-07-07 | 72d | Misled Unhappy | Outbound call | Customer service | Open | Alejandro P | 2026-08-05 | $4,000 | $0 | $3,550 | …greement and clarification regarding the representations made to me during the sales presentation. I look forward to your prompt response. Sincerely, Estrella Cintra On behalf of Nayla Cintra /////////////// **Account N… | |
H3992086 |
Eva Villegas | Houston | 2026-07-02 | 77d | Legal Cancel contract Refund | Customer service | Open | Kendrick P | 2026-07-02 · no reply | $4,000 | $0 | $3,550 | …er H3992086. I accept the forfeiture of any initial deposits paid on June 22, 2026, as a full and final settlement to close this account. Any further attempts to draft funds from my account will be treated as unauthoriz… | ||
F3889348 |
Terri Nazworth | Orlando | 2026-07-01 | 78d | Cancel contract | Text / SMS | Customer service | Open | Caet W | 2026-07-10 | $4,000 | $25 | $3,550 | Caet W - 07/01/2026 08:54 Client unlinked card - Txt + em 07/01/2026 12:56 - [Jul 1, 2026, 12:56 PM] Natalie: Customer expressed frustration over payments for photos; Studio 1 confirmed account credit and non-cancellable… | |
D3881514 |
Patrice Monton | Dallas | 2026-06-19 | 90d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-07-27 | $4,000 | $0 | $3,550 | Emily L - 06/19/2026 12:25 client texted she cant move forward for income loss I texted her back we are here to help and can adjust pmts ($295 for 12 months) $197.22 | |
H2878621 |
Briana Sanders | Houston | 2026-08-18 | 30d | Legal We offered Refund No photos | Social / DM | Customer service | Open | Caet W | 2026-09-16 | $4,000 | $50 | $3,500 | Caet W - 08/18/2026 11:42 sent txt + em: We show no payment has been submitted toward your portfolio package order in over 60 days. Please contact our Finance Department at your earliest convenience to speak with a repre… | |
D4035468 |
Samara Segovia | Dallas | 2026-08-11 | 37d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-08-17 | $4,000 | $0 | $3,500 | Natalia Granado - 08/11/2026 10:57 Issued deposit refund - NG | |
M4024572 |
Charlyssa Moctezuma | Florida | 2026-08-10 | 38d | No photos | Not stated | Customer service | Open | David M | 2026-09-01 | $4,000 | $0 | $3,500 | David M - 08/10/2026 11:24 Good evening my apologies for the delay in my response but I too have screenshot there must be some miscommunication because I never said the photos were faded or incorrect I stated that we had… | |
T2853741 |
Sendie Labady | Boston | 2026-08-06 | 42d | Cancel contract Hardship | Customer service | Open | Kendrick P | 2026-09-04 | $4,050 | $0 | $3,500 | Kendrick P - 08/06/2026 13:24 I emailed Inquiries Studio <inquiries@studio-1.us> 1:24?PM (0 minutes ago) to labadysendie123 Hello Sendie, Thank you for your response. I understand that you are requesting to cancel due to… | ||
P3885155 |
Daneique Marsh-Deanna Marsh (model) | New York | 2026-08-03 | 45d | Cancel contract Complaint form We offered Unhappy | Outbound call | Customer service | Open | Maddy B | 2026-09-09 | $4,000 | $0 | $3,500 | …ou that you entered into a legally binding agreement with Maps, which clearly outlines the non-cancellable nature of the services provided. Additionally, the company has already incurred the costs associated with produc… | |
C3759793 |
Shamaura Talley | Chicago | 2026-07-24 | 55d | Cancel contract Buyer's remorse | Text / SMS | Customer service | Open | Caet W | 2026-07-24 · no reply | $4,000 | $0 | $3,500 | Caet W - 07/24/2026 08:55 client txt: Told you I'm not interested anymore. Can't pay 450. responded: Kindly note that you signed a non-cancellable agreement and all services included in your agreement have been provided.… | |
P4006213 |
Taana Brockenberry | New York | 2026-07-07 | 72d | Scam claim | Not stated | Outreach | Open | Cheryl S | 2026-08-21 | $4,000 | $0 | $3,500 | Cheryl S - 07/07/2026 15:39 Has always wanted to be a model, everyone is always stopping her and telling her that she should model. She stated that she would love to be a Victoria's Secret Model. When she was younger she… | |
D2910544 |
Catherine Okeny | Dallas | 2026-06-25 | 84d | Cancel contract Refund | Customer service | Open | Caet W | 2026-08-06 | $4,050 | $0 | $3,500 | …otherway around so goodbye. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
P3760798 |
Monicca Perez | New York | 2026-07-01 | 78d | Legal Cancel contract Buyer's remorse | Customer service | Open | Caet W | 2026-08-28 | $4,000 | $0 | $3,475 | …request to cancel or that you were experiencing dissatisfaction. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
P4026080 |
Johanna Valero | New York | 2026-08-11 | 37d | Cancel contract Hardship | Inbound call | Customer service | Open | Alejandro P | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …dro P - 08/11/2026 12:57 The client called and stated that she was only shown the first page of the contract and claims that this is the only page she signed. She stated that she never signed the other sections of the a… | |
F3848370 |
Althea Mattocks | Orlando | 2026-08-11 | 37d | Chargeback Cancel contract Refund No photos | Customer service | Open | Caet W | 2026-08-11 · no reply | $4,000 | $0 | $3,450 | …w, please find your service agreement attached. You signed the contract understanding that the order was non-cancellable once executed. As all materials outlined in your agreement had been produced and delivered to you … | ||
N3993043 |
Joe Onwe | Nashville | 2026-08-10 | 38d | Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-13 | $4,000 | $0 | $3,450 | Emily L - 08/10/2026 09:30 he said he thought was a subscription wanted to hold off on payment I replied on text and we can adjust the pmt for now | ||
C3886171 |
Jalen Schunter | Chicago | 2026-08-10 | 38d | Cancel contract Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-10 · no reply | $3,500 | $-800 | $3,450 | Caet W - 08/10/2026 09:10 client emailed: I understand I had to pay $50 to enter the building and do a bunch of photos. They liked the photos so they wanted me to get started and talking to someone behind the screen and … | |
F3889531 |
Lola Hufnagel | Orlando | 2026-08-06 | 42d | Cancel contract | Customer service | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $0 | $3,450 | Kendrick P - 08/06/2026 13:14 I emailed Inquiries Studio <inquiries@studio-1.us> 1:14?PM (0 minutes ago) to hufnagellola Hello Lola, Thank you for your response. I understand that you are requesting to cancel your paymen… | ||
D2923933 |
Ilene Mignanou | Dallas | 2026-08-05 | 43d | Buyer's remorse Wants cut We offered | Call recording | Debt collection | Open | Caet W | 2026-08-05 · no reply | $4,000 | $0 | $3,450 | Caet W - 08/05/2026 15:48 reduction offer sent via txt on 7/21 by Veronica- no response | |
F3999997 |
Nehemiah Hawkins | Orlando | 2026-07-31 | 48d | Scam claim | Not stated | Outreach | Open | Mariana N | 2026-08-11 | $4,000 | $0 | $3,450 | …rocess. They are asking you to deposit an electronic check into your personal bank account and then use those funds to pay for the mobile studio truck rental. This is a very common tactic used in check fraud scams. In m… | |
C3993536 |
Amber Januchowski | Chicago | 2026-07-29 | 50d | Wants cut | Inbound call | Debt collection | Open | AB maria Rodgriguez | 2026-07-29 · no reply | $4,000 | $100 | $3,450 | AB maria Rodgriguez - 07/29/2026 13:10 Called client, left voicemail and a message. maria Rodgriguez - 07/29/2026 14:12 Client called, she said that she is in a very tough moment in her life but she would like to proceed… | |
P3876263 |
Jordan Alfano | New York | 2026-07-15 | 64d | Legal Cancel contract Misled Wants cut We offered Refund Unhappy | Text / SMS | Customer service | Open | Maddy B | 2026-07-15 · no reply | $4,000 | $0 | $3,450 | Maddy B - 07/15/2026 12:44 2nd response documents in vault - mb Ref: P3876263. Dear Ms. James, We have made a good-faith effort to reach a mutually agreeable resolution regarding Ms. Alfano's account. As a courtesy, we e… | |
N3892578 |
Starr Alvarez | Nashville | 2026-07-15 | 64d | Wants cut | Text / SMS | Debt collection | Open | Emily L | 2026-07-22 | $4,000 | $0 | $3,450 | Emily L - 07/15/2026 10:29 said shes been late on bills lately- this is her 1st missed payment Reaching out by text I see client has a reading disability Asking for a call. Does she need lower pmts instead? | |
D3844911 |
Jessica Brooke Loyd | Dallas | 2026-06-29 | 80d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-08-25 | $4,000 | $0 | $3,450 | Kendrick P - 06/29/2026 12:10 Client called wanting to cancel I explained that he's received all deliverable items associated with the package and cannot cancel. I offered assistance with the payment; however, he said he… | |
P3860508 |
L’oreal Noble | New York | 2026-07-31 | 48d | Refund No photos | Outbound call | Customer service | Open | Charles C | 2026-07-31 · no reply | $4,000 | $148 | $3,402 | Charles C - 07/31/2026 11:56 client called because she was not ready for her payment of $295.83 to be taken and asked if we could refund her, I approved for half which is $147.91 to refunded this one time, and I advised … | |
M4028870 |
Nathan Weber | Florida | 2026-08-05 | 43d | No photos | Not stated | Customer service | Open | Lauren B | 2026-09-09 | $4,000 | $0 | $3,400 | Lauren B - 08/05/2026 14:11 model start, going to reshoot first look please make sure its added to selection | |
C2882382 |
Cypher Eason | Chicago | 2026-07-20 | 59d | Legal Chargeback Misled Complaint form We offered Refund No photos Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-20 · no reply | $4,050 | $-1,875 | $3,375 | …2026 08:20 client emailed; To the Management of MAPS Studios, I am writing in response to your recent notification regarding an alleged outstanding balance on my account. Please consider this email formal notice that I … | |
T3832324 |
Decius Rubenson | Boston | 2026-07-06 | 73d | Legal Cancel contract Wants cut Refund | Customer service | Open | Kendrick P | 2026-07-06 · no reply | $3,800 | $0 | $3,375 | …heir own pace. Clients are never obligated to purchase a package or sign an agreement during their visit. If a client chooses not to proceed, they may leave the studio and request a full refund of their $50 booking depo… | ||
T4021670 |
Marquita S Niles | Boston | 2026-08-14 | 34d | Legal | Outbound call | Customer service | Open | Roberto M | 2026-09-01 | $4,000 | $190 | $3,360 | …part of her current service. She then asked what services she had paid for. I explained that I do not have access to her signed agreement or purchase information and was not present when the package was purchased. She e… | |
T2935429 |
Akela Mullins | Boston | 2026-07-23 | 56d | Legal Refund Hardship Unhappy | Customer service | Open | Charles C | 2026-08-05 | $4,000 | $246 | $3,304 | Charles C - 07/23/2026 11:50 Called client in regards to the past dues client started the call by saying she was pressured to sign for the package, and that she is now working with the attorney general and that she is no… | ||
H4001764 |
Chaquetta Declouet | Houston | 2026-07-07 | 72d | Cancel contract | Outbound call | Customer service | Open | Steph A | 2026-08-11 | $4,000 | $0 | $3,300 | Steph A - 07/07/2026 10:39 called client- she wants to cancel- she was advised on what to do... | |
H3992298 |
Tekiah Francis | Houston | 2026-06-30 | 79d | Wants cut | Inbound call | Debt collection | Open | Steph A | 2026-08-17 | $4,000 | $250 | $3,300 | Steph A - 06/30/2026 15:17 called/ discussed/ all good sent next steps maria Rodgriguez - 07/29/2026 15:55 Called client, left voicemail and a message. maria Rodgriguez - 07/31/2026 15:31 Client called to reduce monthly … | |
C3884012 |
Khali Bey | Chicago | 2026-06-23 | 86d | Cancel contract Complaint form Refund No photos Unhappy | Customer service | Open | Kendrick P | 2026-06-23 · no reply | $4,000 | $0 | $3,300 | Kendrick P - 06/23/2026 14:13 Client emailed Khali Malik Bey Jun 19, 2026, 7:11?PM (4 days ago) to me Cancel the contract cause I’m reporting identity theft on this matter. The contract is now null and void. Thank you so… | ||
T4027488 |
Linda Yenge | Boston | 2026-09-15 | 2d | Misled Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-15 · no reply | $4,000 | $296 | $3,279 | Kendrick P - 09/15/2026 14:08 Client called saying that we did not give her what was promised and that she isn't supposed to be looking for jobs and we are supposed to find the work for her. I provided her with the clari… | |
N3752442 |
Patricia Curtis | Nashville | 2026-08-17 | 31d | Refund Unhappy | Customer service | Open | Caet W | 2026-08-17 · no reply | $4,000 | $298 | $3,277 | …r email. Kindly note that you were shown the images prior to purchase and you signed to your satisfaction of the images shown. If you were unhappy with the images, or any other aspect of the service, you were not requir… | ||
P4007008 |
SABITA YADAV | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-10 | $4,000 | $298 | $3,277 | …---- I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> 4:00?PM (0 minutes ago) to sabitayadav87, dy109123 Send scheduled for 4:00?PM Hello Sabata & Delhi, Kindly note that you entered into a legally binding finance… | |
H3989074 |
Shana Liggins | Houston | 2026-09-08 | 9d | Misled Complaint form Wants cut Unhappy | Social / DM | Customer service | Open | Kendrick P | 2026-09-08 · no reply | $4,000 | $298 | $3,277 | Kendrick P - 09/08/2026 14:20 Client Name:Shana Ligguns Model Name: Amina Liggins REF# H3989074 Total Package Amount: $4000.00 Amount to date: $723 Date of Shoot: 06/14/26 Date of Complaint: 06/18/26 Sales Sheet: N/A ---… | |
H3760931 |
Bertrina Moore | Houston | 2026-06-23 | 86d | Cancel contract | Outbound call | Customer service | Open | Caet W | 2026-06-23 · no reply | $4,000 | $298 | $3,277 | Caet W - 06/23/2026 08:00 client emailed: Your contract is void since you did not hold up your end of what you said you would do. responded: Thank you for your email. We show all items included in your package were relea… | |
P4000523 |
Quincy Ruiz | New York | 2026-08-11 | 37d | Refund | Outbound call | Customer service | Open | Charles C | 2026-08-18 | $4,000 | $295 | $3,255 | Charles C - 08/11/2026 09:13 Called client in regards to the message he sent in regards to a refund for the $295.00, I tried calling him a few times and the line just remains silent. | |
F3881811 |
Brittany Thomas-Ivey | Orlando | 2026-09-08 | 9d | Misled No photos | Inbound call | Customer service | Open | Tyesha H | 2026-09-08 · no reply | $4,000 | $296 | $3,254 | …nments. Because we are not your modeling agency, we cannot guarantee that you will receive a particular job, photo shoot, agency contract, or paid assignment. Regarding the opportunities mentioned in May, if you were to… | |
P4026203 |
Jennifer Adenekan | New York | 2026-08-18 | 30d | Cancel contract Buyer's remorse Complaint form We offered Unhappy | Customer service | Open | Steph A | 2026-08-26 | $4,000 | $296 | $3,254 | Steph A - 08/18/2026 10:16 called client for next steps- she started going off about cancelling. i couldnt get a word in..... she went off for 10 minutes. Sent her info to inq to follow up --------- P4026203 Stephanie Ou… | ||
M3999622 |
Nicholas Portu | Florida | 2026-08-17 | 31d | Cancel contract Buyer's remorse Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 08/17/2026 14:43 Client emailed Nicholas Portu Mon, Aug 10, 3:09?PM (7 days ago) to me Hello Kendrick, Thank you for your response. I actually had changed my mind since an agency got back to me so it ended u… | |
N3884436 |
Kimberly Maclin | Nashville | 2026-07-21 | 58d | No photos Hardship | Inbound call | Customer service | Open | Tyesha H | 2026-07-22 | $4,000 | $296 | $3,254 | Tyesha H - 07/21/2026 11:14 Client called in to schedule a 4-look reshoot Liz authorized a full reshoot She agreed to 7/27 at 9:30 am Doesn't need to meet with the consultant Placed on calendar to receive images on 7/28 | |
F3758467 |
Shia Wilson | Orlando | 2026-06-24 | 85d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-06-24 · no reply | $4,000 | $296 | $3,254 | Charles C - 06/24/2026 14:07 Client emailed: Hello my apologies recently had multiple deaths in my family, I explained this situation before and it has put me in a difficult financial situation I was wondering if there’s… | ||
A1546173 |
LAURE SEI - Mondesir (model) | New York | 2026-06-23 | 86d | Legal We offered | Text / SMS | Customer service | Open | Caet W | 2026-06-23 · no reply | $4,000 | $296 | $3,254 | Caet W - 06/23/2026 08:47 client emailed: To Whom It May Concern, This letter is in response to your correspondence dated June 2, 2026, in which you stated that you “investigated” my dispute and determined the account to… | |
H4023346 |
Jace Porter | Houston | 2026-09-15 | 2d | Cancel contract Complaint form Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-15 · no reply | $4,000 | $296 | $3,254 | Kendrick P - 09/15/2026 14:07 The client called and was very difficult and rude. She wants to cancel the agreement that was signed by her daughter, who is an adult. She says she dropped her off at the shoot and told her … | ||
H4031708 |
Victoria Mejia | Houston | 2026-08-05 | 43d | Buyer's remorse | Not stated | Outreach | Open | Jamie H | 2026-09-09 | $4,000 | $296 | $3,254 | Jamie H - 08/05/2026 12:59 - Changed confirmed from No to Full maria Rodgriguez - 08/07/2026 11:57 Transferred from Mana. Wanted to make her payments biweekly but changed her mind and asked me to keep it as it is. | |
H3989087 |
Latreia Alexander | Houston | 2026-07-23 | 56d | Chargeback | Customer service | Open | David M | 2026-07-23 · no reply | $4,000 | $296 | $3,254 | …your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://averylee.usa-models.com/login Click "Log in" on the upper right-hand c… | ||
D4061319 |
Bo Jensen | Dallas | 2026-09-15 | 2d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-09-16 | $4,000 | $0 | $3,200 | Natalia Granado - 09/15/2026 10:46 Issued deposit refund | |
F3863565 |
Lizmarie Persaud | Orlando | 2026-08-07 | 41d | Misled Wants cut | Debt collection | Open | Charles C | 2026-08-07 · no reply | $4,000 | $400 | $3,200 | Charles C - 08/07/2026 14:19 Called client in regards to the text and she was saying that the package she ordered is suppose to be for $3k not $4k so I gave her the email for inquiries and she also wanted to lower the mo… | ||
C3870634 |
Macgandra Ray | Chicago | 2026-08-06 | 42d | Cancel contract Misled No photos Unhappy | Customer service | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $355 | $3,195 | …vices have been delivered. After reviewing your account, I can confirm that all of the products included in your package were completed and delivered in accordance with the terms of the agreement and within the stated d… | ||
P2907205 |
Michelle Sánchez Rosario | New York | 2026-06-23 | 86d | Legal Complaint form Hardship Unhappy | Customer service | Open | Alejandro P | 2026-06-26 | $4,000 | $290 | $3,185 | …yments made be sent to us.** Said documentation must be forwarded as soon as possible to the following physical address: 252 James st NH CT 06513. We request that you cease and desist from any collection efforts or from… | ||
P3892883 |
Alma Dervisevic | New York | 2026-07-08 | 71d | Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $0 | $3,175 | …t you felt pressured during the process. You also let me know that you were considering canceling your participation and mentioned that you planned to contact American Express. As we discussed, I offered an alternative … | |
P4005977 |
Jean Paul Saancila | New York | 2026-08-05 | 43d | Misled | Outreach | Open | Irving S | 2026-09-07 | $4,000 | $288 | $3,163 | …l typical expectations for fashion week castings. Additionally, when asked about a virtual option, the organizer directed the applicant to continue the conversation through Instagram instead of requesting money or perso… | ||
P4005702 |
Kerry Beckford | New York | 2026-07-30 | 49d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-24 | $4,000 | $288 | $3,163 | Alejandro P - 07/30/2026 12:31 The client called in and requested to cancel her reshoot, so I canceled the shoot. She will call back when she has a time to come in. | |
F3987672 |
Rabiul Islam & Cahmina Rahman | Orlando | 2026-07-22 | 57d | We offered | Outbound call | Debt collection | Open | Emmanuel R | 2026-07-22 · no reply | $4,000 | $288 | $3,163 | …zCards have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard. The email used to sign up will be your username. maria R… | |
F4002237 |
Joshua Cross | Orlando | 2026-07-14 | 65d | Cancel contract Complaint form Wants cut Refund Unhappy | Customer service | Open | Tyesha H | 2026-08-11 | $4,000 | $288 | $3,163 | …great I just thought this was going to be something different. ----------------- I emailed: Natalie <inquiries@studio-1.us> 11:46?AM (3 minutes ago) to jc063092 Good afternoon Joshua, Thanks for reaching out and sharing… | ||
F4004880 |
Meshia Lattimore | Orlando | 2026-07-10 | 69d | Misled | Not stated | Outreach | Open | Emmanuel R | 2026-08-17 | $4,000 | $288 | $3,163 | Emmanuel R - 07/10/2026 15:08 Client email Jul 9, 2026, 2:29?PM: Hi, thank you I do like most of them. There are a couple that I’m not too crazy about. Are those able to be adjusted? Or no? And I was told the portfolio w… | |
H3987903 |
Marcia Xavier | Houston | 2026-07-06 | 73d | Legal No photos | Social / DM | Customer service | Open | Steph A | 2026-07-29 | $4,000 | $288 | $3,163 | …horoughly review the information on our website, www.sunshineproductionsonline.com. Pay particular attention to the Become a Model page, and make sure to read the Frequently Asked Questions and Why Sunshine Productions … | |
D2502512 |
David Ramirez | Dallas | 2026-07-08 | 71d | Misled Refund | Customer service | Open | Caet W | 2026-07-15 | $4,000 | $392 | $3,158 | …d with multiple package options and were under no requirement to proceed with any purchase if you were in disagreement with the inclusions and pricing, or any other aspect of the services that were presented to you. You… | ||
P4036933 |
Evelyn Kokota | New York | 2026-09-16 | 1d | Legal Complaint form Wants cut We offered Refund Unhappy | Call recording | Customer service | Open | Alejandro P | 2026-09-16 · no reply | $4,000 | $0 | $3,150 | Alejandro P - 09/16/2026 11:21 The Client emailed: Re: You received a new invoice (#0014190-R-0001) MAPS WEST 38 Evelyn K 10:57?AM (21 minutes ago) to Studio, messenger, inquiries, Inquiries, Lawyer If you have any inqui… | |
M3992833 |
Lysa Takesian | Florida | 2026-08-26 | 22d | Cancel contract | Outbound call | Customer service | Open | Caet W | 2026-08-26 · no reply | $4,000 | $0 | $3,150 | Caet W - 08/26/2026 08:45 client txt: We have spoke to you and told you we wanted to cancel the contract. That's why payment doesn't go through responded: Kindly note that your first request to cancel came well after we … | |
P4001388 |
Benie Mobio | New York | 2026-08-20 | 28d | Cancel contract Misled Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-01 | $4,000 | $0 | $3,150 | …ocuments following my purchase, I became aware of limitations regarding the services that were not consistent with my understanding from the consultation. This is the reason I am requesting cancellation and a refund, ra… | ||
M2946052 |
Blaze Titsworth | Florida | 2026-08-17 | 31d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-09-11 | $3,500 | $0 | $3,150 | Charles C - 08/17/2026 15:00 Called client in regards to the text client sent, I told him that his website is still active but client said he doesn't want it no more and asked to cancel so I texted him the email for inqu… | |
M3858869 |
Cristie Otero | Florida | 2026-08-13 | 35d | Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Emily L | 2026-08-21 | $4,000 | $350 | $3,150 | Emily L - 08/13/2026 10:07 after receiving another AI Message as well yesterday and all attempts to work with her so far -Received this today: " Hi I already have the letter of payment and I have mentioned since day one … | ||
C3870548 |
Nicole Stamp | Chicago | 2026-07-07 | 72d | No photos Hardship | Outbound call | Customer service | Open | Kendrick P | 2026-08-31 | $4,000 | $0 | $3,150 | Kendrick P - 07/07/2026 14:34 Client emailed Nickey Stamp Thu, Jul 2, 12:42?PM (5 days ago) to inquiries Hello I am having trouble finding photo shoots or jobs and was wondering what I’m doing wrong or what I need to be … | |
M3997383 |
Bridgett britt | Florida | 2026-06-29 | 80d | Cancel contract | Inbound call | Customer service | Open | Emmanuel R | 2026-08-07 | $4,000 | $0 | $3,150 | …a Rodgriguez - 07/24/2026 16:42 Client called to reschedule payment date to the 11th of every month. maria Rodgriguez - 07/31/2026 09:35 Client called and said she won't be able to pay for any of this. I offered to work… | |
C2844056 |
Ayinde Hamilton | Chicago | 2026-07-13 | 66d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-08-26 | $4,460 | $284 | $3,126 | Charles C - 07/13/2026 11:24 Called client and he answered for what I believe was the first time ever and he said that he has been trying to cancel the contract for a while since he has no job, and he said he was told by… | |
C3751491 |
Zenobia Byrd | Chicago | 2026-06-24 | 85d | Cancel contract Complaint form Hardship Unhappy | Customer service | Open | Alejandro P | 2026-06-24 · no reply | $4,050 | $283 | $3,117 | …0 Amount to date: $?933.33 Date of Shoot: ?04/03/2026 Date of Complaint: ?06/ Sales Sheet: NA ///////////// I replied: Damien H Jun 22, 2026, 11:24?AM (2 days ago) to Studio, MAPS Hello team, I received an email this mo… | ||
H3838532 |
Christopher Ysias | Houston | 2026-08-05 | 43d | We offered | Debt collection | Open | Charles C | 2026-08-05 · no reply | $4,000 | $484 | $3,116 | Charles C - 08/05/2026 16:19 Offer to reduce payment by half so clients balance is $1650 he will make first payment of $92 on 8/7. Gave client 18 months to pay off account | ||
P4026346 |
Summara Chaiche | New York | 2026-08-11 | 37d | Misled | Inbound call | Outreach | Open | Alejandro P | 2026-08-28 | $3,500 | $0 | $3,100 | Alejandro P - 08/11/2026 12:16 The client called in and requested help to understand our services since she was under the impression we would look for the job for her. I explaiend that we are here to help, but she needs … | |
D3882057 |
Rhonda Lee Meeks | Dallas | 2026-08-03 | 45d | Scam claim Cancel contract Complaint form Wants cut We offered Hardship Unhappy | Text / SMS | Customer service | Open | Emily L | 2026-08-18 | $3,500 | $0 | $3,100 | Emily L - 08/03/2026 16:08 Per Maddys recent text: She called in --Fractured L5 in her back- Said she told about to be homeless Husband left Said she told them She cant do this and they said" Just sign here and we will f… | |
P3760804 |
Evelyn Garcia | New York | 2026-07-30 | 49d | Cancel contract We offered | Inbound call | Customer service | Open | Alejandro P | 2026-07-30 · no reply | $3,500 | $0 | $3,100 | Alejandro P - 07/30/2026 10:27 The client called in and requested to cancel the contract. I explained that this is not possible. I offered to reduce her giving her $1000 off and 18 months, but she declined and said she w… | |
M2945372 |
Stephanie Trujillo | Florida | 2026-07-01 | 78d | Misled | Text / SMS | Outreach | Open | Caet W | 2026-07-01 · no reply | $3,700 | $0 | $3,100 | …ank you for your response. I understand that there were mentorship resources available after the photoshoot. However, my concern is not that I chose not to schedule a mentorship call. My concern is that before I signed … | |
M2605220 |
Edgardo Hernandez | Florida | 2026-06-29 | 80d | Cancel contract Buyer's remorse Wants cut We offered Refund Unhappy | Inbound call | Customer service | Open | Miguel D | 2026-07-08 | $4,000 | $0 | $3,100 | Miguel D - 06/29/2026 12:01 client called requesting to settle his account. I let him know the previous offer has not changed and we may not reduce the offer any further. He said he has not used any of the products and a… | |
F3894583 |
Nihad Berdigue | Orlando | 2026-09-10 | 7d | Cancel contract Wants cut | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 · no reply | $4,000 | $279 | $3,071 | Kendrick P - 09/10/2026 13:37 This client called asking to cancel, and i explained to her that she has entered all the products haver been delivered. There are two charges being disputed, so I couldn't make any form of r… | |
D3885017 |
Samantha Cozart | Dallas | 2026-08-12 | 36d | Legal Misled | Text / SMS | Customer service | Open | Caet W | 2026-08-19 | $3,500 | $0 | $3,050 | Caet W - 08/12/2026 13:29 client txt: What y'all sold me is crap. I was told there would be training materials and help along the way. I paid over 400 $ for some pictures that aren't even printed. So no I am not making a… | |
D4026983 |
Janet Nabors | Dallas | 2026-09-16 | 1d | Wants cut No photos | Text / SMS | Customer service | Open | Veronica H | 2026-09-16 · no reply | $4,000 | $0 | $3,000 | Veronica H - 09/16/2026 13:30 client called to update cc info and to make payment of $250, she said she thought payments were supposed to be lower. Told her if she wanted to reduce payment to call us and let us know and … | |
D4032392 |
Alamaze Harrison with Reelexperiences | Dallas | 2026-08-29 | 19d | Wants cut Refund | Not stated | Customer service | Open | Lauren B | 2026-09-14 | $3,900 | $0 | $3,000 | Lauren B - 08/29/2026 13:45 model start booking deposit was refunded at earlier date so we have no deposit on file parents are separated and dad will be putting money down as well soon, please adjust the monthly payment … | |
P4023991 |
Joel Martinez | New York | 2026-08-05 | 43d | Wants cut | Debt collection | Open | Steph A | 2026-09-08 | $4,000 | $0 | $3,000 | …031 or stephani.studio.one@gmail.com. Please note that our office operates Monday through Friday, 9:00 AM – 5:00 PM EST. One attachment • Scanned by Gmail Joel Martinez Aug 4, 2026, 7:53?PM (13 hours ago) to me Thanks f… | ||
T2882369 |
Bettie Milbin | Boston | 2026-08-04 | 44d | Chargeback Misled Unhappy | Customer service | Open | Caet W | 2026-08-06 | $4,025 | $271 | $2,979 | …with my profile and that opportunities would be set up for me to access. That was a major reason I agreed to sign the agreement. That was not the case, and the services I received did not match what was represented to m… | ||
C3999068 |
Ma. Valadez | Chicago | 2026-08-11 | 37d | Cancel contract Wants cut | Customer service | Open | Kendrick P | 2026-08-11 · no reply | $4,000 | $0 | $2,975 | Kendrick P - 08/11/2026 14:00 Client emailed Margarita Diaz Aug 4, 2026, 2:20?PM (7 days ago) to me My imail: margaritadiaz24@yahoo.com Phone number: (312) 391-9922 I sincerely apologize for any inconvenience caused. Reg… | ||
D3997262 |
Dylan Peoples | Dallas | 2026-08-03 | 45d | Cancel contract | Outbound call | Customer service | Open | Charles C | 2026-08-04 | $4,000 | $592 | $2,958 | Charles C - 08/03/2026 10:08 Called client in regards to the vm he left, client was kinda asking to cancel the contract, I texted him the email for inquiries. | |
C3889709 |
Tyshawna Donegan | Chicago | 2026-07-24 | 55d | Cancel contract Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-07-24 · no reply | $4,000 | $592 | $2,958 | Alejandro P - 07/24/2026 11:36 I called the client, but was not able to leave a VM, so I texted: **Hello Tyshawna,** My name is Alejandro from Maps Studios. We received your voicemail regarding your request to cancel you… | ||
D3991511 |
Christine Nabawanga | Dallas | 2026-07-30 | 49d | Cancel contract | Not stated | Customer service | Open | Emily L | 2026-08-07 | $4,000 | $492 | $2,958 | Emily L - 07/30/2026 10:33 says husband lost job and wants to cancel This is mom- Christine-- Sharyn is the daughter last message. Now calling-- left detailed message for her | |
H3882042 |
Adaham Bawaneh | Houston | 2026-09-01 | 16d | Legal Chargeback Cancel contract Misled Complaint form Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-09 | $4,000 | $592 | $2,958 | …en a reasonable indication that my son was actually progressing toward modeling work-we would not be having this conversation. The issue is that our actual experience has been dramatically different from the impression … | ||
T3837585 |
Amber Gordon | Boston | 2026-08-10 | 38d | No photos | Outbound call | Customer service | Open | Veronica H | 2026-08-10 · no reply | $4,000 | $592 | $2,958 | Veronica H - 08/10/2026 13:44 called client about missed payments she said she was not making any payments because her daughter has not gotten any jobs yet and she is not making payments for just photos, adv her that som… | |
H3887020 |
Asia cunningham | Houston | 2026-07-14 | 65d | No photos | Customer service | Open | David M | 2026-08-05 | $4,000 | $592 | $2,958 | David M - 07/14/2026 15:36 Hi, my name is Asia Cunningham. I signed my son up for the package, and he still hasn't received his online portfolio. His name is Joanne Barksdale. Please call me back at 281-221-9990. Thank y… | ||
H3991314 |
Emery Morris | Houston | 2026-07-14 | 65d | Misled | Outreach | Open | Steph A | 2026-07-23 | $4,000 | $592 | $2,958 | …shoes/look needed for all workdays. Complete RABS "Payroll Wizard" linked in the email before arriving; bring valid US ID. Parking info TBD; report to "Extras Holding Area" for sign-in/I9 approval. By Gemini; there may … | ||
P3844346 |
Rama Ahmed | New York | 2026-08-03 | 45d | Cancel contract Buyer's remorse Complaint form No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-08-03 · no reply | $4,000 | $493 | $2,957 | Maddy B - 08/03/2026 15:02 Hello Rama, Please reach out to finance department regarding your outstanding payments. Charles : 305-359-7037. Thank you - MAPS Studio - NY client has not made any cash payments - if one is no… | |
P4039949 |
Sarah Sweetman | New York | 2026-08-28 | 20d | Cancel contract | Not stated | Customer service | Open | Selina M | 2026-09-14 | $4,000 | $0 | $2,950 | Selina M - 08/28/2026 15:08 spoke to, confirmed, mentioned she isnt feeling good and i let her know to call the NYC office tomorrow if she needs to cancel/reschedule. Also let her know if she arrives 30 min past her sche… | |
M3884898 |
Brittany Paul | Florida | 2026-08-24 | 24d | Cancel contract Hardship | Inbound call | Customer service | Open | Maddy B | 2026-08-24 · no reply | $3,500 | $0 | $2,950 | Maddy B - 08/24/2026 17:06 M3884898 - 3 missed pmt see what issue is if no resolution send to caet maria Rodgriguez - 09/11/2026 11:27 Called client, she said she previously tried to reach out to cancel her contract. I l… | |
P3871286 |
Karen Marin | New York | 2026-07-30 | 49d | Legal Cancel contract Misled Complaint form We offered Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-30 · no reply | $3,000 | $-600 | $2,950 | Caet W - 07/30/2026 11:08 client emailed: I am in receipt of your email dated July 29, 2026. I formally dispute the alleged debt and do not acknowledge it as valid. As reflected in my previous correspondence with Alejand… | |
M3843986 |
Rebecca Blake | Florida | 2026-07-29 | 50d | Cancel contract Wants cut We offered | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $0 | $2,950 | Caet W - 07/29/2026 08:02 responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlin… | ||
P4022027 |
CHINENYE Oguagha | New York | 2026-07-27 | 52d | Cancel contract Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-07-28 | $3,800 | $0 | $2,950 | …'t told how cancelling worked; however, I explained to her the viewer didn't mention cancelling because you are obviously moving forward with the package, and they probably didn't mention it because of that. When I aske… | |
T4005609 |
Wisly Douyon | Boston | 2026-07-17 | 62d | Misled | Outbound call | Outreach | Open | Alejandro P | 2026-08-26 | $3,500 | $0 | $2,950 | Alejandro P - 07/17/2026 10:49 The client emailed: Requesting measurements MAPS Wis <wisdou@gmail.com> Jul 16, 2026, 6:06?PM (16 hours ago) to inquiries@mapsstudio.nyc Hi, Yesterday, I had my photoshoot, and I was told I… | |
T3999517 |
Imane Saruab | Boston | 2026-07-16 | 63d | Cancel contract | Customer service | Open | Alejandro P | 2026-08-07 | $4,000 | $0 | $2,950 | …/2026 10:13 I emalied the client: Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> 10:07?AM (6 minutes ago) to iha2013 Good Afternoon, My name is Alejandro, and I am the Manager at the Corporate … | ||
H3904243 |
Eliana Martinez | Houston | 2026-07-15 | 64d | Cancel contract Hardship | Customer service | Open | Emmanuel R | 2026-07-15 · no reply | $4,000 | $0 | $2,950 | … - 07/15/2026 15:17 Studio-1: Your website and zCards have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard, edit the website and download the zCard. The email… | ||
C3992934 |
Saida Rodriguez | Chicago | 2026-07-02 | 77d | Cancel contract Misled Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-07-31 | $3,000 | $-1,000 | $2,950 | Alejandro P - 07/02/2026 13:11 The client emailed: Cancel ALEJANDRO saida.marquez84@icloud.com Jun 30, 2026, 12:10?PM (2 days ago) to inquiries I want to cancel my contract my name is Saida Marquez and my daughter’s name… | ||
D2504778 |
Davion Morris | Dallas | 2026-07-31 | 48d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 | $4,000 | $546 | $2,929 | …he 30th with no issue prior to this last attempt on this morning . So again thank you for your help. I will clarify further responded: We suggest selecting the 28th for your billing date if you're looking for a payment … | ||
P3845167 |
Anthony Scalley | New York | 2026-08-27 | 21d | Refund | Not stated | Customer service | Open | Emily L | 2026-08-27 · no reply | $3,400 | $-25 | $2,925 | Emily L - 08/27/2026 12:42 'Hello who is this? I dont know you please hang up and dont call this # again " This is his Voice mail message I do not see a parent phone # either I also see one payment for $25 was refunded. | |
F3988812 |
Ella Marjenhoff | Orlando | 2026-08-12 | 36d | Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-08-14 | $3,700 | $0 | $2,900 | Kendrick P - 08/12/2026 15:21 Client emailed Tami Marjenhoff Aug 6, 2026, 9:39?AM (6 days ago) to me Hi Kendrick, Thank you for taking the time to review my request and for offering to reduce the package price. I truly a… | ||
T3743765 |
Luisa Sanchez | Boston | 2026-08-11 | 37d | Cancel contract Wants cut | Outbound call | Customer service | Open | Charles C | 2026-08-12 | $4,000 | $0 | $2,900 | Charles C - 08/11/2026 15:11 Called client in regards to the past dues, client says she is still waiting on her package, I informed her that we have sent her everything already and she was surprised, and asked if it can … | |
C3850385 |
Chloe Parkin | Chicago | 2026-07-13 | 66d | Cancel contract Misled We offered Refund Hardship Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-07-27 | $3,500 | $111 | $2,889 | …ties within the industry. If you would like, I can arrange for our Outreach Team to reach out and provide additional guidance and support with moving forward. We understand that you are seeking a resolution; however, af… | |
P3992092 |
Suriyah Hamza | New York | 2026-08-05 | 43d | Cancel contract Buyer's remorse Refund | Customer service | Open | Caet W | 2026-09-08 | $4,000 | $263 | $2,888 | …est the cancellation of our contract and to ask that no further charges be made to my card. When Ms. Deborah met with us and completed the contract, I made it clear that I would need to discuss everything with my husban… | ||
F3994999 |
Mom- Klonda McCollough | Orlando | 2026-08-06 | 42d | Wants cut | Inbound call | Debt collection | Open | Kendrick P | 2026-08-06 · no reply | $4,000 | $575 | $2,875 | Kendrick P - 08/06/2026 12:16 Client called asking if he was to pay half of the remaining balance, could he refinance the account to lower the payments. I told him yes; this is something I can do for him, and I told him … | |
C3846234 |
Michael Apollo | Chicago | 2026-08-05 | 43d | Refund | Not stated | Customer service | Open | Charles C | 2026-08-05 · no reply | $4,000 | $575 | $2,875 | Charles C - 08/05/2026 12:16 client's ex girlfriend called 815-791-3046 to ask that her card be removed form account she also wanted to be refunded as well. She told me she gave him permission to use the card but he was … | |
N2625363 |
Dominique Allen | Nashville | 2026-07-30 | 49d | Misled Wants cut We offered No photos | Customer service | Open | Caet W | 2026-08-05 | $4,000 | $100 | $2,875 | Caet W - 07/30/2026 10:43 client emailed: If it's not like $15-20/mo then I can't afford the repayment plan responded: That monthly payment amount would unfortunately not be enough for the discount offer. However, you ca… | ||
N2911862 |
Holly Miniard | Nashville | 2026-07-15 | 64d | Wants cut | Text / SMS | Debt collection | Open | Caet W | 2026-08-03 | $3,500 | $260 | $2,865 | Caet W - 07/15/2026 11:17 client txt: I've just not had the money I switched jobs and I have had bills to pay I need a lower amount to pay I can't afford 260 all at once like that responded: With the discount offer, we c… | |
F3997423 |
Alexis Adams | Orlando | 2026-09-15 | 2d | Complaint form Wants cut Unhappy | Outbound call | Customer service | Open | Lacole R | 2026-09-16 | $3,500 | $258 | $2,842 | Lacole R - 09/15/2026 12:17 CONTRACT ISSUE: Client Name:Alexis Adams Model Name: Alexis Adams REF# F3997423 Total Package Amount: $3500 Amount to date: $658.33 Date of Shoot: 07/01/26 Date of Complaint: 09/14/26 Sales Sh… | |
H4007642 |
Angel Ramirez | Houston | 2026-07-16 | 63d | Cancel contract Hardship | Not stated | Customer service | Open | Steph A | 2026-08-25 | $3,500 | $259 | $2,841 | Steph A - 07/16/2026 13:03 called/ discussed/ client wants to cancel sent next steps | |
C3996848 |
Tomara Ford | Chicago | 2026-08-10 | 38d | Cancel contract | Not stated | Customer service | Open | Steph A | 2026-08-11 | $4,000 | $710 | $2,840 | …o NOT guarantee work: MMG specifically states that they are not an employment agency and do not guarantee that they will find you jobs. • Commission: They receive 20% of non-union work and 10% of union TV/film/theatre w… | |
C3860223 |
Melvin O'Neal | Chicago | 2026-06-25 | 84d | Cancel contract Complaint form Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-06-25 · no reply | $4,000 | $567 | $2,833 | … this is Melvin O'Neill.Applying to whatever this is all about.I do not know , so please enlighten me ------------------- I emailed Inquiries Studio 12:24?PM (0 minutes ago) to Melvin Hello Melvin, Thank you for your re… | |
P2946751 |
John Braddley | New York | 2026-06-23 | 86d | Wants cut | Not stated | Debt collection | Open | Maddy B | 2026-07-28 | $3,000 | $0 | $2,775 | Maddy B - 06/23/2026 16:30 asked Emily to offer a 1500 reduction and remove the website and comp card which are currently on hold - mb | |
P3884912 |
Maria Chicaiza | New York | 2026-06-29 | 80d | Cancel contract Misled Wants cut Unhappy | Not stated | Customer service | Open | Alejandro P | 2026-09-03 | $4,000 | $394 | $2,756 | Alejandro P - 06/29/2026 10:06 The client was transferred to me becuase she wanted to cancel. I told her that this is not possible. I explained that we have delivered all of her materials; she said she was misled by Veiw… | |
H3992430 |
Priscilla Perez | Houston | 2026-07-13 | 66d | No photos | Not stated | Customer service | Open | Steph A | 2026-07-28 | $4,000 | $550 | $2,750 | Steph A - 07/13/2026 09:45 Priscilla Perez Sun, Jul 12, 8:28?PM (13 hours ago) to me I have not received photos? Sent from Priscilla's iPhone On Jul 10, 2026, at 11:35?AM, Stephani <stephani.studio.one | |
C3729048 |
Qaiynat Jassani | Chicago | 2026-06-23 | 86d | Misled | Not stated | Outreach | Open | Emily L | 2026-06-23 · no reply | $4,000 | $245 | $2,705 | Emily L - 06/23/2026 16:01 In med school last semester now- she will be done in September...Spent lots of $ and now tied up with this responsibility. was under the impression she would get more help ( but per notes she h… | |
F4020988 |
Matthew Alers | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-09-16 | $4,000 | $246 | $2,704 | Tyesha H - 09/10/2026 11:31 Client called in asking to cancel the subscription I explained that we had previously offered to reduce his package, and he didn't respond I also told him that no changes could be made until t… | |
C4003256 |
Infiniti Doby | Chicago | 2026-08-18 | 30d | No photos | Not stated | Customer service | Open | Emmanuel R | 2026-08-18 · no reply | $4,000 | $246 | $2,704 | …nges to the photos directly. For the modeling casting calls, you can find these links within your Talent Guide in your Portal. After logging into your dashboard, please click the 3 lines at the top right of your screen,… | |
P4008767 |
Eva Okonkwo | New York | 2026-08-12 | 36d | Complaint form Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-08 | $3,500 | $246 | $2,704 | …can review it and think about accepting it, as we are trying to help. And I ended the call as there was no reason to continue to go in circles. ----------------------------- Client Name:Okonkwo Ezeala Model Name: Christ… | |
C3988131 |
Jade Barrett | Chicago | 2026-06-25 | 84d | Misled Complaint form Unhappy | Customer service | Open | Kendrick P | 2026-08-03 | $3,500 | $246 | $2,704 | … with someone and receive clarification. I would appreciate a prompt response and look forward to hearing from you soon. Thank you, Jade Barrett --------------------- I reached out to the client to address her concerns.… | ||
F3752434 |
Danielle Griddine | Orlando | 2026-09-03 | 14d | Refund Hardship | Customer service | Open | Kendrick P | 2026-09-03 · no reply | $4,000 | $300 | $2,700 | Kendrick P - 09/03/2026 10:37 I emailed Inquiries Studio <inquiries@mapsstudio.nyc> 10:37?AM (0 minutes ago) to tzkxa11 Hello Danielle, Thank you for your response. I’m sorry to hear about your injury and the financial d… | ||
H2826642 |
Jasmine Anowi | Houston | 2026-09-01 | 16d | Cancel contract Buyer's remorse Refund Unhappy | Customer service | Open | Caet W | 2026-09-14 | $3,000 | $0 | $2,700 | …nication as this issue has been addressed ad nauseam. If you'd like to remedy your account concerning the discount offer so you can receive your items once again fresh in your inbox, we're happy to help. However, we wil… | ||
D3878047 |
Serah Olaoye | Dallas | 2026-08-11 | 37d | Cancel contract Complaint form We offered No photos Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-10 | $4,000 | $0 | $2,700 | … a service, as we are not an agency. She had already been made aware that she would be sent to collections if there is no action taken with the account, and i basically reiterated this to her. I explained to her that we… | |
C4000484 |
Jaxs Rihan | Chicago | 2026-07-02 | 77d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Tyesha H | 2026-09-15 | $3,250 | $0 | $2,700 | …kage Amount: $3,250 Amount to date: $550 Date of Shoot: 07/01/2026 Date of Complaint: 07/2/2026 Sales Sheet: Y --------------------- Client emailed: Jaxs Rihan <jsrihan2607@gmail.com> Wed, Jul 1, 6:59?PM (15 hours ago) … | ||
P2424167 |
Syed Jafri | New York | 2026-07-01 | 78d | Legal Misled Unhappy | Customer service | Open | Caet W | 2026-07-01 · no reply | $3,000 | $0 | $2,700 | …s, I discontinued payments. At this point, I formally dispute this account in its entirety. I also request that you instruct Monterey Financial to suspend all collection activity and remove this account from my credit f… | ||
N3987840 |
Gavin Yates | Nashville | 2026-06-23 | 86d | Legal Cancel contract Complaint form We offered Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-07-22 | $4,000 | $244 | $2,681 | … they explained to him that we are not an agency. And becuase of the fact that we do not apply for him, he wants to cancel. I offered a reduction to $1500; however, he was not happy with this option, did not believe the… | |
H3903732 |
Ayelet Harris | Houston | 2026-07-20 | 59d | Legal | Not stated | Customer service | Open | Irving S | 2026-07-27 | $4,000 | $888 | $2,662 | …ove it if you could take a quick moment to leave a review. Your feedback not only helps me grow, but it also helps others find a great experience too. Bonus points if you upload one of your favorite photos from your sho… | |
H3890364 |
Ashlyn Munoz | Houston | 2026-06-23 | 86d | Cancel contract Misled | Customer service | Open | Steph A | 2026-07-09 | $4,000 | $888 | $2,662 | … other agents/managers and book work on your own. We only take a commission from the work we get for you (so any work done through another agent/manager or booked on your own will not be subject to commission by us) and… | ||
D2942982 |
Chase Johnson | Dallas | 2026-07-27 | 52d | Refund | Outbound call | Customer service | Open | Irving S | 2026-07-27 · no reply | $4,000 | $890 | $2,660 | …on. Cons While the agreement offers several attractive benefits, there are also a few provisions that should be carefully reviewed before signing. One notable concern is the initial shipping fee, which requires the infl… | |
P4006012 |
Maliya Prioleau | New York | 2026-07-23 | 56d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-08-26 | $3,500 | $242 | $2,658 | Alejandro P - 07/23/2026 11:30 I called the client to book her 1-look reshoot of look #4. She said she ordered the dress and is waiting for it. She will call back next week to book the reshoot. | |
F4005450 |
Tristan Barkley | Orlando | 2026-09-11 | 6d | Cancel contract We offered | Customer service | Open | Kendrick P | 2026-09-11 · no reply | $3,000 | $0 | $2,650 | … formal written channels. ------------------------ I emailed Inquiries Studio Attachments 10:48?AM (0 minutes ago) to Tristan Hello Tristan, Attached below is the completed and signed agreement for your review. Please r… | ||
F3994613 |
Shannon | Orlando | 2026-09-10 | 7d | Cancel contract Complaint form Unhappy | Customer service | Open | Kendrick P | 2026-09-10 · no reply | $3,000 | $0 | $2,650 | …ts included in your package have been delivered in accordance with the agreement, and our records indicate that you were able to successfully access and download those products. The agreement you signed also includes sp… | ||
F4024165 |
Lovens-Matthew Joseph | Orlando | 2026-09-03 | 14d | Cancel contract Hardship | Customer service | Open | Kendrick P | 2026-09-03 · no reply | $3,000 | $0 | $2,650 | …ur products, provide information regarding your next steps for pursuing opportunities, and address any questions or concerns you may have. Unfortunately, we have not yet been able to connect with you. I also noticed tha… | ||
P3845385 |
Ismail Kande | New York | 2026-09-01 | 16d | Cancel contract No photos | Not stated | Customer service | Open | Emily L | 2026-09-01 · no reply | $3,000 | $0 | $2,650 | Emily L - 09/01/2026 13:00 Doesn't want to continue Felt scammed- Because he doesn't know what to do next. in the car Hard to hear Said hes letting it go Hes getting deployed Advised him it would go to 3rd party collecti… | |
B2238654 |
ALKETA SOKOLI | New York | 2026-08-17 | 31d | Wants cut We offered | Inbound call | Debt collection | Open | Veronica H | 2026-08-17 · no reply | $3,000 | $0 | $2,650 | Veronica H - 08/17/2026 12:32 Client called about reduction offer and how to pay as long as she was PIF I would take payment, she did pay full amount of $2650. Told Caet | |
H4029465 |
Sumer Salameh | Houston | 2026-08-17 | 31d | Misled Refund No photos Unhappy | Outbound call | Customer service | Open | David M | 2026-09-09 | $3,000 | $0 | $2,650 | David M - 08/17/2026 10:01 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the ema… | |
P3990890 |
Pilar Bau | New York | 2026-08-14 | 34d | Legal Chargeback Cancel contract Misled Complaint form Wants cut We offered Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-14 · no reply | $3,000 | $0 | $2,650 | …I replied: Inquiries Studio <inquiries@studio-1.us> 10:44?AM (56 minutes ago) to Pilar Hello Pilar, Thank you for your message, and I apologize for the delayed response. I understand your frustration. However, as previo… | ||
P3885291 |
Paola Vasquez | New York | 2026-07-29 | 50d | Legal Scam claim | Inbound call | Customer service | Open | Charles C | 2026-08-24 | $3,000 | $0 | $2,650 | Charles C - 07/29/2026 16:56 Client called at first asking who we are, I explained who we are and she asked we were trying to charge for something she has not used and that we are a scam etc etc. I wanted to try an help … | |
F3843035 |
Michael Ashford | Orlando | 2026-07-16 | 63d | Cancel contract | Outbound call | Customer service | Open | Tyesha H | 2026-08-31 | $3,000 | $0 | $2,650 | Tyesha H - 07/16/2026 15:30 I reached out to the client and they weren't available Unable to leave a vm 07/17/2026 14:35 - [Jul 17, 2026, 2:35 PM] Natalie: Customer expressed frustration and skepticism about the service;… | |
H2449977 |
Fonda Sanders | Houston | 2026-07-07 | 72d | Misled Hardship | Debt collection | Open | Veronica H | 2026-07-07 · no reply | $3,000 | $0 | $2,650 | Veronica H - 07/07/2026 10:42 client called to get address as she is filing for bankruptcy gave her Monterey's number | ||
H3988821 |
Darius L. Alexander | Houston | 2026-07-06 | 73d | Cancel contract | Customer service | Open | Ronnie K | 2026-07-07 | $3,000 | $0 | $2,650 | Ronnie K - 07/06/2026 14:01 Client sent email: Zo Williams 1:57?PM (1 minute ago) to me Hi I need to talk to someone about cancelling my account because I don't think this is the right fit for me, life has taken a turn f… | ||
P2603622 |
Lorenzo Baldwin | New York | 2026-07-02 | 77d | Scam claim Cancel contract Wants cut We offered | Inbound call | Customer service | Open | Caet W | 2026-07-06 | $3,000 | $0 | $2,650 | …e to Maps Studios & if it’s not paid they will report it on my credit. I’m emailing you guys to inform you that I never signed a contract with Maps Studios. Someone from Maps Studios forged my signature on the contract.… | |
H3876862 |
Lucy Louis | Houston | 2026-06-23 | 86d | Cancel contract Misled Wants cut We offered No photos Unhappy | Outbound call | Customer service | Open | Ronnie K | 2026-06-23 · no reply | $3,000 | $0 | $2,650 | Ronnie K - 06/23/2026 11:13 Client messaged: Hello, The payment did not go through because I continue to formally dispute this account. As I have explained in my previous emails, I do not believe I fully understood that … | |
C3873496 |
Joselyn Lopez | Chicago | 2026-07-13 | 66d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-13 · no reply | $4,000 | $875 | $2,625 | Emily L - 07/13/2026 12:28 she would like lower pmts and says yes we can charge the acct today | |
F3849590 |
Adam Figueroa | Orlando | 2026-07-17 | 62d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-08-21 | $4,000 | $582 | $2,618 | Emily L - 07/17/2026 13:53 $$ is tight work -Driving for Amazon. is slow and he doesn't know when it will improve...can pay something lower for now -say $50 for August and Sept call for what amount --perhaps he can do $1… | |
M2855951 |
Lorena Bezerra | Florida | 2026-07-23 | 56d | Cancel contract No photos | Outbound call | Customer service | Open | Charles C | 2026-09-01 | $3,000 | $0 | $2,600 | Charles C - 07/23/2026 12:31 Called client back and she said that she doesn't like her pics and think she doesn't look good and can't make any payments, I also let her know that we can not cancel the contract at this poi… | |
D4054132 |
Catherine Hoff | Dallas | 2026-09-01 | 16d | Refund | Not stated | Customer service | Open | Natalia Granado | 2026-09-03 | $3,200 | $0 | $2,595 | Natalia Granado - 09/01/2026 11:07 Issued deposit refund | |
N3997747 |
Azalia Gold | Nashville | 2026-08-10 | 38d | Scam claim Wants cut | Debt collection | Open | Irving S | 2026-08-14 | $4,050 | $863 | $2,588 | …--------- Forwarded message --------- From: Azalia Garza <ogsaya500@icloud.com> Date: Sun, Aug 9, 2026 at 11:26?PM Subject: Attention Irving To: <production@studio-1.us> Good evening . I just had a couple questions . Is… | ||
D4041159 |
Elle Obiakor | Dallas | 2026-08-27 | 21d | Cancel contract | Not stated | Customer service | Open | Elly R | 2026-09-01 | $3,000 | $0 | $2,550 | Elly R - 08/27/2026 18:27 Thanks Jill! Husband not too on board but mom really wants this so she went ahead and stared. Understands can not cancel | |
F4026320 |
Derrick Jones | Orlando | 2026-08-17 | 31d | Misled | Outreach | Open | Ronnie K | 2026-08-19 | $3,000 | $0 | $2,550 | Ronnie K - 08/17/2026 12:34 Client sent text: That's not what I was told when talking on the computer. I don't know if it was with you when I signed up for the package I clearly asked do they charge fees because when I'v… | ||
M3889915 |
Phyllis Wright | Florida | 2026-08-12 | 36d | Wants cut | Outbound call | Debt collection | Open | Alejandro P | 2026-08-27 | $3,000 | $0 | $2,550 | Alejandro P - 08/12/2026 16:30 I called the client to talk about her request to reduce the account and left a VM. | |
B2601894 |
Aliza Thomas | New York | 2026-08-05 | 43d | Legal Scam claim Misled Buyer's remorse Complaint form We offered Refund No photos Unhappy | Outbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $3,000 | $0 | $2,550 | …livery receipts for your images, website, and digital z card. We sent all materials to you well within the contractual time frame. The initial photoshoot included a professional stylist and edited images. We acknowledge… | |
B2454074 |
Brianna Bennett | New York | 2026-07-30 | 49d | Misled Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-07-30 · no reply | $3,000 | $150 | $2,550 | …re never completed, I have not been positioned to pursue opportunities successfully. - I was also told by a representative at the studio that I would likely secure a modeling opportunity before my first payment became d… | |
T4007542 |
Esther Agyapong | Boston | 2026-07-27 | 52d | Misled | Outreach | Open | Alejandro P | 2026-08-24 | $4,000 | $1,014 | $2,536 | Alejandro P - 07/27/2026 15:31 The client emailed: Christine Kontoh Jul 23, 2026, 11:47?AM (4 days ago) to Inquiries Received, but I'm I the one building the website or someone else? I have no idea in building a site. Do… | ||
P3752176 |
Mia Montero | New York | 2026-07-06 | 73d | Cancel contract Misled Refund Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-07-22 | $4,000 | $965 | $2,535 | Kendrick P - 07/06/2026 11:49 Client emailed Good afternoon. I am writing because I would like to discontinue my involvement with the agency. I was told this would be a concrete opportunity to work with various companies… | |
C3994349 |
Trinity Spaulding | Chicago | 2026-08-14 | 34d | Refund Unhappy | Customer service | Open | Irving S | 2026-08-14 · no reply | $4,000 | $505 | $2,520 | …sionals will actually attend the January event and whether they can provide the names of those companies in advance. Also ask whether there are any additional fees beyond the $4,200 and whether there is any guarantee of… | ||
M3838867 |
Daniel Grilo Correa | Florida | 2026-07-14 | 65d | Legal Chargeback Cancel contract Misled Complaint form Wants cut Refund Unhappy | Customer service | Open | Caet W | 2026-08-10 | $3,500 | $280 | $2,520 | …ning materials were produced and delivered, as we were contractually obligated to do. Because of this, the order cannot be cancelled. Your account has now been halted due to an open dispute you've placed with your bank … | ||
N2518916 |
Jerrica Wright | Nashville | 2026-07-07 | 72d | Legal | Customer service | Open | Veronica H | 2026-07-21 | $4,000 | $630 | $2,520 | Veronica H - 07/07/2026 11:21 client called she said she contacted her Attorney and was told by her Attorney not to make a payment she will also contact the credit bureau as well and thats all she has to say | ||
M3885067 |
David Skillman | Florida | 2026-07-06 | 73d | Cancel contract Refund | Inbound call | Customer service | Open | Alejandro P | 2026-07-06 · no reply | $3,000 | $133 | $2,518 | Alejandro P - 07/06/2026 13:05 **Account Notes / Call Summary** The client called in requesting to cancel his payment, stating that he is unable to afford the current payment arrangement. I offered to refinance the remai… | |
D2909541 |
Pim Phrom-Aree | Dallas | 2026-07-16 | 63d | Wants cut Refund Hardship | Inbound call | Customer service | Open | Charles C | 2026-09-10 | $4,000 | $894 | $2,481 | Charles C - 07/16/2026 12:26 Client called in regards to her account, she wanted to push the recurring but we did not get to her in time and a payment of $281.25 was taken today, so I approved to refund the amount + emai… | |
D3988956 |
Jessica Faber | Dallas | 2026-06-25 | 84d | Scam claim Buyer's remorse Unhappy | Customer service | Open | Ronnie K | 2026-07-27 | $3,000 | $225 | $2,475 | Ronnie K - 06/25/2026 10:05 Client sent email: jessica.faber07@yahoo.com Jun 24, 2026, 8:58?PM (13 hours ago) to me No it doesnt work again shouldn't have done it. Waste nothing was really done was pushed into it /// For… | ||
C4026990 |
Jalen Johnson | Chicago | 2026-08-18 | 30d | Cancel contract Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-09-03 | $2,800 | $0 | $2,470 | Kendrick P - 08/18/2026 14:34 This client was transferred from finance; they said that they wanted to cancel; however, I explained that he has entered into a financing agreement and cannot cancel because the products hav… | |
P3999782 |
Desiree Javier | New York | 2026-08-13 | 35d | Misled Unhappy | In person | Customer service | Open | Emily L | 2026-09-10 | $3,500 | $383 | $2,467 | Emily L - 08/13/2026 14:16 was discouraged feeling she was lied to at the studio and it would be done for her ( paid 3500 but not quite enough for mentor which seems more needed for children) She did speak with Mana and … | |
M3728899 |
Kendra Stuck | Florida | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-08-04 | $4,000 | $1,085 | $2,465 | …t: $4,000 Amount to date: $1,370.36 Date of Shoot: 02/12/2026 Date of Complaint: 07/17/2026 Sales Sheet: Y --------------------- Client emailed: From: kendra stuck <kendrastuck@yahoo.com> Date: Wed, Jul 15, 2026 at 8:17… | ||
P3989928 |
Gardenia Melendez , Jesus Herrera | New York | 2026-06-19 | 90d | Refund | Social / DM | Customer service | Open | Steph A | 2026-07-29 | $4,000 | $490 | $2,460 | …the baby portfolio; we confirmed they can download images from the portal. 06/23/2026 13:21 - [Jun 23, 2026, 1:21 PM] Natalie: Customer asked about printing a baby portfolio; action taken was providing assistance with t… | |
D2741474 |
Richard Dodd | Dallas | 2026-07-22 | 57d | We offered Hardship | Debt collection | Open | Caet W | 2026-09-15 | $3,500 | $612 | $2,458 | …from you. responded: Thank you for your email. We do show a representative offered you smaller installments for a short period of time to assist you, but you denied this option. We show you have a balance of $2,458.34 a… | ||
D4003778 |
Lori Lindstrom | Dallas | 2026-07-16 | 63d | Scam claim Misled | Text / SMS | Outreach | Open | Ronnie K | 2026-08-07 | $4,000 | $492 | $2,458 | Ronnie K - 07/16/2026 10:06 Client texted: Hi. Yes, I'm able to log in. I was told I would be getting a phone call to discuss the next steps. I was also told that someone would help me create the contact card. I've tried… | |
D3994528 |
Ashley Gosch | Dallas | 2026-06-23 | 86d | Wants cut | Not stated | Debt collection | Open | Lauren B | 2026-08-04 | $4,000 | $492 | $2,458 | Lauren B - 06/23/2026 17:26 model start, she may pay off package early. She said she may add modey down but wanted to call mom on the way home, i told her she can add some and it would reduce the monthly payment. | |
M3989007 |
Krystle Estrada | Florida | 2026-06-19 | 90d | No photos | Outbound call | Customer service | Open | David M | 2026-07-29 | $4,000 | $492 | $2,458 | David M - 06/19/2026 12:22 SENT RESHOOT FILES TO PORTAL: Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the im… | |
T3756896 |
Marie Vil | Boston | 2026-09-16 | 1d | Legal Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Kendrick P | 2026-09-16 · no reply | $3,000 | $0 | $2,450 | Kendrick P - 09/16/2026 17:39 Client Name:Marie Vil Model Name: Marie Vil REF# T3756896 Total Package Amount: $3000 Amount to date: $550 Date of Shoot: 03/13/26 Date of Complaint: 03/25/26 Sales Sheet: N/A | ||
M2935730 |
Liceth Martines | Florida | 2026-09-04 | 13d | Cancel contract Wants cut No photos Hardship Unhappy | Outbound call | Customer service | Open | Charles C | 2026-09-04 · no reply | $4,000 | $0 | $2,450 | … contract, you can have back everything you promise me and I can rest from this. Please understand for me is giving more than $2K for something that doesn't work for me. ...................................... Emailed re… | |
P3889425 |
Nazaree Crynes | New York | 2026-07-24 | 55d | We offered | Outbound call | Debt collection | Open | AB maria Rodgriguez | 2026-07-24 · no reply | $3,000 | $100 | $2,450 | AB maria Rodgriguez - 07/24/2026 15:50 Called client, she said that money is tight. I offered to reduce her recurring to $100 and rescheduled it to the 30th of every month. maria Rodgriguez - 09/01/2026 13:17 Called clie… | |
M2791824 |
Frances Munoz | Florida | 2026-07-23 | 56d | Legal | Outbound call | Customer service | Open | Charles C | 2026-08-24 | $3,000 | $0 | $2,450 | Charles C - 07/23/2026 10:10 Called client in regards to the past dues, client said that her daughter has hired a lawyer to handle her case and at first she wanted us to call the lawyer but I said that the lawyer needs t… | |
T2909607 |
Heather Rozmus | Boston | 2026-08-20 | 28d | Cancel contract Wants cut Unhappy | Customer service | Open | Caet W | 2026-09-04 | $4,025 | $488 | $2,438 | Caet W - 08/20/2026 08:36 client emailed: There's no need to send me this statement. I can not afford this. I called and emailed to cancel my contract I'm efuately after signing it. I was also informed by others that rea… | ||
M2793479 |
Pia | Florida | 2026-06-22 | 87d | Wants cut No photos | Customer service | Open | Caet W | 2026-07-06 | $3,000 | $270 | $2,430 | Caet W - 06/22/2026 09:13 client txt: Yes id I can pay odd completely today I can pay $800 thats all I have as long as we can close this off and no derogatory credit responded: In speaking with Management, we will approv… | ||
F3891759 |
Reina Lagares | Orlando | 2026-07-15 | 64d | Refund | Outbound call | Customer service | Open | Charles C | 2026-09-15 | $3,000 | $221 | $2,429 | Charles C - 07/15/2026 15:15 Called client in regards to the vm she left, client had two recurring setup, and was charged twice so I ended on of those recurring and refunded the extra payment of $220.83 + emailed receipt… | |
N3888891 |
Ange Daniella | Nashville | 2026-06-24 | 85d | Cancel contract Complaint form Hardship Unhappy | Outbound call | Customer service | Open | Alejandro P | 2026-07-24 | $3,000 | $221 | $2,429 | Alejandro P - 06/24/2026 12:13 **Account Notes / Call Summary** The client called in requesting to cancel her account. She stated that she has lost her job and is unable to continue making payments. I advised her that I … | |
P3740570 |
neco parmlee | New York | 2026-08-10 | 38d | Wants cut Refund Hardship | Outbound call | Customer service | Open | Kendrick P | 2026-08-17 | $3,000 | $265 | $2,385 | …erms of the agreement. We have previously attempted to reach you regarding your account to discuss potential options that could make the payments more manageable, but we were unable to receive a response from you at tha… | |
H2498561 |
Maria Granados | Houston | 2026-07-23 | 56d | Cancel contract | Customer service | Open | Caet W | 2026-07-24 | $3,000 | $265 | $2,385 | …t want to continue modeling responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
B2244589 |
Andrea Parks | New York | 2026-07-13 | 66d | Legal No photos | Outbound call | Customer service | Open | Steph A | 2026-07-13 · no reply | $3,000 | $265 | $2,385 | … show Hot Bench. It's a court television program. We came across a claim that Andrea Parks had filed against you guys in Brooklyn for $26.50. I did speak with her briefly. We were interested in possibly helping out the … | |
M2823006 |
Camelia LLaurado | Florida | 2026-07-06 | 73d | Chargeback Cancel contract Hardship | Inbound call | Customer service | Open | Caet W | 2026-07-06 · no reply | $3,000 | $265 | $2,385 | Caet W - 07/06/2026 08:14 client emailed: I am so sorry all the payments failed. I promise I am not trying to avoid the payments. I am just going through a difficult time and I will call you to set up a payment plan as s… | |
N2902702 |
Misty Dawn Manning | Nashville | 2026-06-26 | 83d | Legal Scam claim Cancel contract Misled Buyer's remorse Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Alejandro P | 2026-06-26 · no reply | $4,000 | $1,192 | $2,383 | …tly. This was by far the worst experience I have ever dealt with. Claiming hair and makeup was worth 600 I’ve been a hairstylist and makeup artist for 14 years and she literally used wal mart products and I done her hai… | ||
D4001137 |
Virginia West Bonfield | Dallas | 2026-09-02 | 15d | No photos Unhappy | Outbound call | Customer service | Open | Tyesha H | 2026-09-03 | $4,000 | $217 | $2,383 | Tyesha H - 09/02/2026 16:17 Client called in requesting her 2 look reshoot We agreed to September 17th 2-look reshoot only Doesn't need ot meet with consultant She is aware that she can come in with her hair and makeup a… | |
N2842514 |
Jackie Pride | Nashville | 2026-07-16 | 63d | Wants cut No photos Hardship | Inbound call | Customer service | Open | Charles C | 2026-08-17 | $4,000 | $1,183 | $2,367 | Charles C - 07/16/2026 15:45 Client called saying that she lost her job and needs to lower the recurring, I offered to lower it to $147.91 but it appears that client was speaking with someone else and could not continue … | |
P4002716 |
haley brosdal | New York | 2026-07-08 | 71d | No photos | Not stated | Customer service | Open | Tiffany L | 2026-07-29 | $3,000 | $212 | $2,363 | Tiffany L - 07/08/2026 15:41 please allow a reshoot in the beginning of august. she isn't satistified with these photos. Thank you:) Tiffany L | |
T3884131 |
Samridhi Chikersal | Boston | 2026-08-14 | 34d | Legal Scam claim Cancel contract Unhappy | Customer service | Open | Steph A | 2026-09-01 | $4,000 | $789 | $2,361 | …t cost? Is Casting Networks included, or is there an additional subscription fee? Are there any other onboarding, annual, administrative, or maintenance fees? What percentage commission does the agency take from jobs? H… | ||
F4024080 |
Yohanny Santos | Orlando | 2026-08-07 | 41d | Legal Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-09-03 | $2,800 | $0 | $2,350 | …uiries Studio 12:47?PM (0 minutes ago) to Yohanny Hello Yohanny, Thank you for your email, and I apologize for the delayed response. Please note that you entered into a legally binding finance agreement with the studio,… | ||
M3992516 |
Mia B Williams | Florida | 2026-06-22 | 87d | No photos | Inbound call | Customer service | Open | David M | 2026-07-31 | $3,000 | $0 | $2,350 | David M - 06/22/2026 13:05 Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, w… | |
H2906485 |
Sabina Rios | Houston | 2026-08-04 | 44d | Legal Chargeback Cancel contract Complaint form Wants cut We offered Refund No photos Unhappy | Customer service | Open | Caet W | 2026-08-04 · no reply | $3,000 | $289 | $2,311 | …Contract No. H2906485, including breach of contract and violations of the Texas Deceptive Trade Practices Act (Tex. Bus. & Com. Code §17.46 et seq.). Studio 1 responded that same day rejecting all claims and asserting a… | ||
H3870507 |
Katelund Hadfield | Houston | 2026-07-06 | 73d | Wants cut Hardship | Text / SMS | Debt collection | Open | Veronica H | 2026-09-10 | $3,000 | $373 | $2,302 | Veronica H - 07/06/2026 13:30 client called to have this monthly payment reduce to $60 for this month | |
F4000720 |
Ariel Raba | Orlando | 2026-07-27 | 52d | Legal Chargeback Cancel contract Misled No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $3,000 | $208 | $2,292 | …her opportunity to capture images she would feel more comfortable with. The client declined, stating that she no longer trusted the company. I also offered to review possible reduction options to help resolve the situat… | |
T2433248 |
Dina Dasilva | Boston | 2026-09-15 | 2d | Scam claim We offered | Debt collection | Open | Jill S | 2026-09-15 · no reply | $4,000 | $460 | $2,290 | Jill S - 09/15/2026 16:21 Another text from the client: You and Map Studio all of you are scammers and I hope yall pay for what yall doing with people's dream.It's all a lie and Map Studio is selling information that is … | ||
F4001099 |
Naomi Ranga-Sammy | Orlando | 2026-07-24 | 55d | Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-25 | $3,000 | $368 | $2,282 | Kendrick P - 07/24/2026 15:03 Client called asking why she was charged 6 days after making her first down payment. She doesn't mind paying, but she was charged twice in one week. I refunded the amount she was charged and… | |
P3844486 |
Delilah Morrall | New York | 2026-07-13 | 66d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-07-13 · no reply | $3,000 | $401 | $2,274 | Alejandro P - 07/13/2026 14:45 **Account Notes / Call Summary** The client called requesting to cancel her payment. I explained that a cancellation was not possible. To assist her, I offered to **skip her next scheduled … | |
H2521762 |
Antonio Guerrero | Houston | 2026-08-05 | 43d | Refund | Customer service | Open | Caet W | 2026-08-06 | $3,000 | $250 | $2,250 | …hole responded: If this was your position from the beginning, we're unsure why you agreed to the purchase in the first place. You were shown the images, the package options, and the pricing before placing the order. You… | ||
P3870459 |
Fadma Ibbour | New York | 2026-07-01 | 78d | Cancel contract Misled | Inbound call | Customer service | Open | Maddy B | 2026-07-27 | $3,500 | $204 | $2,246 | Maddy B - 07/01/2026 18:06 ---------- Forwarded message --------- From: Bobbie M <bobbie@usa-models.com> Date: Wed, Jul 1, 2026 at 4:54?PM Subject: Important ** Client wants to cancel package - Ref : P3870459 To: Maddy S… | |
N4023480 |
Nicole Williams | Nashville | 2026-08-14 | 34d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-03 | $3,000 | $204 | $2,246 | Alejandro P - 08/14/2026 15:38 The client called in and requested to book her reshoot promises by the viewer at the consultation as she did not like her make up/ Appt was booked for. 08/19/2026 08/20/2026 09:45 - [Aug 20… | |
F3837409 |
Shelby Davis | Orlando | 2026-08-11 | 37d | No photos Hardship | Not stated | Customer service | Open | Emily L | 2026-08-11 · no reply | $3,000 | $204 | $2,246 | Emily L - 08/11/2026 12:21 lm on vm for her Re: hardship announced in June ( divorce) She needs to make payments | |
M4007486 |
Carmen Cigozzi | Florida | 2026-07-17 | 62d | Refund | Inbound call | Customer service | Open | Alejandro P | 2026-08-19 | $4,000 | $204 | $2,246 | Alejandro P - 07/17/2026 13:24 The client called in and was wondering about the $50 deposit if it was going to be refunded, and I explained that id was used toward her pack, and I sent an account statement. | |
P2854199 |
Edward Rivera / Luisa Rivera | New York | 2026-07-20 | 59d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-03 | $4,000 | $204 | $2,246 | …000 for 40 photographs has put us in a position where we deeply regret taking on this financial commitment, as we simply cannot afford it under our current circumstances. Because we want to fulfill our obligations and r… | ||
M2828964 |
Kelley Freeman | Florida | 2026-06-19 | 90d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-06-19 · no reply | $4,000 | $960 | $2,240 | Emily L - 06/19/2026 09:52 Feb- June now due! her payments are steep perhaps needs a lower payment Lm on vm | |
P2805296 |
Hilda Felix Fernandez | New York | 2026-08-07 | 41d | Refund | Not stated | Customer service | Open | Veronica H | 2026-08-07 · no reply | $3,000 | $248 | $2,228 | Veronica H - 08/07/2026 09:09 client friend called from 914-463-7845 to cancel and be issued refund adv him that I would not be able to give him a refund as the account have not been paid on for almost a year now | |
D3885679 |
Terrichele Bradley | Dallas | 2026-06-22 | 87d | No photos | Not stated | Customer service | Open | Mariana N | 2026-07-06 | $4,000 | $735 | $2,215 | Mariana N - 06/22/2026 13:45 went over next steps, email sent, all ok! she wants to reshoot one of the looks so i directed her to porductions email. | |
P2839958 |
Deborah Smith | New York | 2026-08-11 | 37d | Cancel contract Complaint form Hardship Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-11 · no reply | $3,000 | $442 | $2,208 | Kendrick P - 08/11/2026 11:48 Client Name:Deborah Smith Model Name:KaNia Smith REF#P2839958 Total Package Amount: $3000.00 Amount to date: $791.66 Date of Shoot: 11/08/25 Date of Complaint: 08/04/26 Sales Sheet:N/A | |
H3871211 |
Marquis Mcgilbra | Houston | 2026-07-28 | 51d | Buyer's remorse Wants cut Refund | Text / SMS | Customer service | Open | Kendrick P | 2026-07-28 · no reply | $3,000 | $442 | $2,208 | …, attending relevant events, and actively using social media along with the materials provided to increase visibility. These combined efforts play a key role in creating opportunities within the industry. As mentioned i… | |
F3874207 |
Karly Acosta | Orlando | 2026-07-06 | 73d | Cancel contract | Inbound call | Customer service | Open | Veronica H | 2026-07-06 · no reply | $3,000 | $442 | $2,208 | Veronica H - 07/06/2026 16:47 client called back she requested to cancel gave her finance email maria Rodgriguez - 07/21/2026 12:29 Called client, left voicemail and a message. maria Rodgriguez - 08/11/2026 10:58 Called … | |
F3996381 |
Sharie Princecile | Orlando | 2026-06-30 | 79d | Cancel contract | Not stated | Customer service | Open | Audra T | 2026-08-10 | $3,000 | $442 | $2,208 | …. she wanted to go home and talk to dad first. I had them put dad on facetime. I explained everything twice. The kid was loud and bouncing all over the room, so it was a bit chaotic. She wanted a day to think and talk t… | |
P3988910 |
Paola Solano-Eylin garcia (model) | New York | 2026-07-20 | 59d | Cancel contract Wants cut | Inbound call | Customer service | Open | Tyesha H | 2026-07-20 · no reply | $3,000 | $442 | $2,208 | Tyesha H - 07/20/2026 14:05 Client called in and requested to cancel I explained that we would need to speak with mom as she is a minor I gave the info to Alejandro and he will give the client a call back | |
N3750540 |
Jennifer Clark | Nashville | 2026-07-13 | 66d | Cancel contract Misled Unhappy | Outbound call | Customer service | Open | Caet W | 2026-07-24 | $2,500 | $0 | $2,200 | …ayments and I've also told yall I didn't want it so cancel I won't ask again I'm not paying for something that I'm not doing you know what I'm sayin responded: You have made no communication regarding cancellation. We s… | |
C3882305 |
Ajah Crawford | Chicago | 2026-07-08 | 71d | Cancel contract Wants cut We offered | Outbound call | Customer service | Open | Emily L | 2026-09-15 | $2,500 | $0 | $2,200 | Emily L - 07/08/2026 15:38 She lm for me saying that she cannot make the pmts and wants to cancel I called her back and let her know - lm on vm We can lower it for her but she just began pmts... $122.22 for 18 months | |
N3872700 |
Veaunca Brook | Nashville | 2026-06-19 | 90d | Wants cut We offered | Inbound call | Debt collection | Open | Alejandro P | 2026-06-29 | $3,000 | $456 | $2,194 | Alejandro P - 06/19/2026 13:15 The client called, and she wanted to reduce the account. I told her that this is not possible since she has all her materials, but I offered to reduce her payment so I offered 100 for July.… | |
D3870470 |
Quinter Stella | Dallas | 2026-08-13 | 35d | Legal Cancel contract Misled Buyer's remorse No photos | Customer service | Open | Caet W | 2026-08-13 · no reply | $3,000 | $196 | $2,154 | …it. The deposit and monthly payments already made should fully cover the single photo shoot, website creation, and guidance I have received. Please consider this my formal request to terminate the contract immediately a… | ||
C4005371 |
Leon Abbington | Chicago | 2026-08-04 | 44d | Cancel contract No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-16 | $3,000 | $196 | $2,154 | Alejandro P - 08/04/2026 10:46 The client called in and requested the images from the reshoot. So I put him on the calendar for tomorrow. | |
F3892846 |
Idette Ramos | Orlando | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund No photos Hardship Unhappy | Customer service | Open | Alejandro P | 2026-08-10 | $4,000 | $0 | $2,150 | Alejandro P - 08/07/2026 11:06 CONTRACT ISSUE: Client Name: Idette Ramos Model Name: Keyden Rivera REF# F3892846 Total Package Amount: $ 4000 Amount to date: $1850 Date of Shoot: 06/13/2026 Date of Complaint: 07/25/2026 … | ||
P3751848 |
Janelle Riegger | New York | 2026-07-07 | 72d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-07-07 · no reply | $4,000 | $1,073 | $2,103 | Emily L - 07/07/2026 12:26 needs to add a card Like I saidbefore: She answers thatshe will call-- then doesnt. You have to keep chasing. I lm on vm regarding- Adding a card and does she need lower payments cuz this is no… | |
F3881397 |
Isabel Robinson | Orlando | 2026-08-12 | 36d | Cancel contract Wants cut | Outbound call | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,500 | $702 | $2,098 | …included in your package have been delivered in accordance with the agreement and within the timeframes outlined. I have reviewed your account, and at this stage, all of the products included in your package have been d… | |
F3757736 |
Sean Hill | Orlando | 2026-09-01 | 16d | Wants cut Refund No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-01 · no reply | $4,000 | $1,477 | $2,073 | …ollowing adjustment: $1,000 reduction to your total package price, bringing the adjusted package price to $3,000 Your $1,927.49 already paid will be applied toward the adjusted balance New remaining balance: $1,072.51 T… | |
D2902192 |
NA | Dallas | 2026-08-18 | 30d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-09-14 | $4,000 | $1,479 | $2,071 | Emily L - 08/18/2026 13:30 so young but he always answers the phone Said he is not working still Asked can he pay $50- he said no. Asked me if we can remove anything so he can reduce the balance etc. Follow up | |
N3739384 |
Pre’Sha Rozar | Nashville | 2026-08-13 | 35d | Misled No photos | Customer service | Open | Tyesha H | 2026-08-13 · no reply | $4,000 | $1,479 | $2,071 | …c images you would like adjusted, send them directly to our production team along with the specific edits or concerns you have. They can review the images and make the appropriate changes or edits where possible. Howeve… | ||
N4022693 |
Volkan Gumusok | Nashville | 2026-07-30 | 49d | Misled Unhappy | Not stated | Customer service | Open | Emmanuel R | 2026-08-05 | $3,000 | $413 | $2,063 | …se log back into your dashboard to download the updated version. I wanted to take a moment to clarify our photo editing policy, as it often comes up with portfolio images. Since these photos are intended to represent yo… | |
D3884406 |
Lorenzo Liburdi | Dallas | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Inbound call | Customer service | Open | Tyesha H | 2026-07-20 | $4,000 | $408 | $2,042 | …26 10:44 Client Name: Lorenzo Liburdi Model Name: Lorenzo Liburdi REF# D3884406 Total Package Amount: $4,000 Amount to date: $1,958.32 Date of Shoot: 05/16/2026 Date of Complaint: 07/08/2026 Sales Sheet: N/A -----------… | |
N2521518 |
Denise Grady | Nashville | 2026-08-26 | 22d | Wants cut We offered Hardship | Inbound call | Debt collection | Open | Charles C | 2026-09-03 | $3,000 | $510 | $2,040 | Charles C - 08/26/2026 09:54 Client emailed: Dear Finance Department, I am writing in response to your email dated August 18, 2026, regarding the delinquent status of my account. My name is Denise Grady. Thank you for ex… | |
N3992573 |
Loren Lignelli | Nashville | 2026-07-23 | 56d | Refund No photos | Inbound call | Customer service | Open | Kendrick P | 2026-08-26 | $3,000 | $510 | $2,040 | …sday, July 21 2026 2:54 PM From: LOREN BETTRIDGE (702) 321-2375 Duration: 32 seconds Voicemail box: 329 Transcript: Hi, my name is Lauren Linnelli. I'm trying to reach somebody about my daughter Liliana We're just reall… | |
M2841253 |
Amanye Jordan | Florida | 2026-06-24 | 85d | Cancel contract | Customer service | Open | Caet W | 2026-08-04 | $2,500 | $180 | $2,020 | Caet W - 06/24/2026 08:01 client sent screenshot of text asking to cancel on April 30th responded: Apologies if this text was not appropriately replied to by our automated texting service, but a cancellation request woul… | ||
N4008330 |
Harper Abercrombie | Nashville | 2026-07-29 | 50d | Cancel contract Misled Refund Unhappy | Customer service | Open | Kendrick P | 2026-09-03 | $2,500 | $183 | $2,017 | …re the purchase was finalized. The financing agreement outlines the products and services included in your package, as well as the associated payment obligations. At this stage, we have already fulfilled obligations und… | ||
D3838717 |
Danita Booth | Dallas | 2026-08-10 | 38d | No photos Hardship | Inbound call | Customer service | Open | Kendrick P | 2026-08-12 | $4,000 | $1,438 | $2,013 | … 14:33 Client called wanting to have an email offer reviewed from PMTM. I told her I would have the email forwarded to one of our team members to review, and they will reach out to you accordingly to provide any clarity… | |
C3993566 |
Yinka Adeboje | Chicago | 2026-07-06 | 73d | Cancel contract Buyer's remorse Refund Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-08-11 | $4,000 | $0 | $2,000 | …uired to purchase a package or sign an agreement during their visit. If a client chooses not to move forward, they are free to leave the studio and request a full refund of their $50 booking deposit. By choosing to proc… | |
H3891588 |
Kiya Hanson | Houston | 2026-09-14 | 3d | No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-14 · no reply | $3,000 | $660 | $1,990 | …ow is Oct 16th? Sorry I did not receive the other emails or I did not see them. Thank you for being so gracious. ---------------------------------- I emailed Inquiries Studio 10:44?AM (0 minutes ago) to Kiya Hello Kiya,… | |
H3874029 |
Baoline Eyong | Houston | 2026-09-08 | 9d | Legal Cancel contract Complaint form Refund Unhappy | Customer service | Open | Lacole R | 2026-09-08 · no reply | $3,000 | $662 | $1,988 | …00 reduction of the remaining balance. I am formally disputing the remaining balance, and I am also requesting a refund of the money I have already paid for services that I believe were not fully provided. I will be pro… | ||
D3903185 |
Hayley Ball | Dallas | 2026-07-24 | 55d | No photos | Customer service | Open | Kendrick P | 2026-08-26 | $3,500 | $662 | $1,988 | Kendrick P - 07/24/2026 10:08 Client emailed Hayley Ball 12:51?AM (9 hours ago) to me Hi there My z cards still have the incorrect email. Please change to Hlbmodel@gmail.com Also what size and where can I get the cards p… | ||
N4025772 |
Duc Nguyen | Nashville | 2026-07-29 | 50d | No photos | Customer service | Open | Kendrick P | 2026-09-01 | $3,000 | $396 | $1,979 | Kendrick P - 07/29/2026 11:37 Client emailed Nguyen Harry Jul 28, 2026, 2:55?PM (20 hours ago) to me For right now, i just wonder when will i have my picture because according to what I know the picture is available but … | ||
M3750248 |
Renata Lagares | Florida | 2026-07-08 | 71d | Cancel contract Wants cut No photos Unhappy | Inbound call | Customer service | Open | Maddy B | 2026-07-08 · no reply | $4,000 | $984 | $1,966 | …cate that you visited the studio on February 27, 2026. Your initial images and Model Guide were delivered on March 2, 2026, followed by your website and comp card on March 5, 2026. I also confirmed that your reshoot ima… | |
N4030937 |
Leslie McKee | Nashville | 2026-08-18 | 30d | Wants cut | Inbound call | Debt collection | Open | Veronica H | 2026-08-19 | $4,000 | $1,000 | $1,950 | Veronica H - 08/18/2026 10:47 client called to she wanted to reduce monthly payments to $162.50 starting on 10/1/2026 | |
M2599714 |
Neva Howard | Florida | 2026-09-01 | 16d | Wants cut Hardship | Outbound call | Debt collection | Open | Caet W | 2026-09-14 | $4,000 | $480 | $1,920 | Caet W - 09/01/2026 08:21 client emailed: There is no way I am going to be able to make a full payment or a payment of 800.00. I am in the middle of paying a hospital bill that I cant afford to make. I can try and pay 50… | |
C2945940 |
Eric Porter | Chicago | 2026-08-14 | 34d | Wants cut | Outbound call | Debt collection | Open | Charles C | 2026-08-27 | $3,000 | $638 | $1,913 | Charles C - 08/14/2026 09:52 Called client in regards to the text he sent saying he need to lower the recurring to a more comfortable amount, left vm. | |
H2799765 |
Julian Lugo | Houston | 2026-08-20 | 28d | Wants cut Hardship | Outbound call | Debt collection | Open | Steph A | 2026-08-20 · no reply | $3,000 | $790 | $1,910 | …ceived a new voicemail message Info New voicemail message Time: Thursday, August 20 2026 12:00 PM From: WIRELESS CALLER (616) 510-8524 Duration: 24 seconds Voicemail box: 340 Transcript: Hello, this is Julian Lugo, I wo… | |
P3837427 |
Romana Labovka | New York | 2026-07-17 | 62d | No photos | Not stated | Customer service | Open | Emmanuel R | 2026-08-21 | $3,500 | $950 | $1,900 | Emmanuel R - 07/17/2026 13:18 Client email Jul 15, 2026, 4:01?PM: Hello, I had gotten sent an email saying my portfolio is ready after I sent my pictures, however every time I try to open it, it gives me a 404 error mess… | |
H2441736 |
Laura Burkey | Houston | 2026-06-25 | 84d | Cancel contract Misled Wants cut We offered Hardship | Customer service | Open | Caet W | 2026-08-03 | $3,000 | $688 | $1,863 | …nt txt: I SERIOUSLY couldn't afford to do it in the first place. I was trying to tell that to the lady when I was there. But my friend was at the shoot with me and she made the first payment. She said that she would hel… | ||
N4004874 |
Kareem Orr | Nashville | 2026-07-30 | 49d | Misled No photos | Customer service | Open | Emmanuel R | 2026-08-24 | $2,500 | $205 | $1,845 | Emmanuel R - 07/30/2026 10:52 Client email Jul 27, 2026, 8:59?AM: Hello Production Team, I was reaching out to see if my Zcard is finished? . Client email Jul 27, 2026, 11:17?AM: Hello Production Team, on the Zcard I've … | ||
F3748336 |
Jamie Spann | Orlando | 2026-07-06 | 73d | Cancel contract No photos Hardship | Text / SMS | Customer service | Open | Caet W | 2026-07-06 · no reply | $3,500 | $612 | $1,838 | …o continue with my payments responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | |
H3754204 |
Valeria Martinez -Chavez | Houston | 2026-07-16 | 63d | Cancel contract Wants cut Refund | Inbound call | Customer service | Open | Tyesha H | 2026-09-11 | $3,000 | $821 | $1,829 | Tyesha H - 07/16/2026 12:04 Client called in stating that she would like to cancel I explained that I wouldn't be able to cancel, as she has received all products I offered to apply a $500 reduction and an 18-month exten… | |
B2792094 |
Anthony Campbell | New York | 2026-08-13 | 35d | Misled Hardship Unhappy | Inbound call | Customer service | Open | Charles C | 2026-08-13 · no reply | $4,000 | $363 | $1,813 | $1,000 | Charles C - 08/13/2026 12:22 Client called and he said he was not happy with how he felt misled and etc and I countered that we provided him with all the resources he needs to get work. and client said when he is able he… |
D3844709 |
Daruka Juach | Dallas | 2026-07-27 | 52d | Wants cut We offered Hardship | Debt collection | Open | Caet W | 2026-07-27 · no reply | $4,000 | $945 | $1,805 | … know whether there are any hardship accommodations, settlement opportunities, or alternative arrangements that may be available. Thank you for your time and understanding. I appreciate any assistance you can offer and … | ||
B2792435 |
Voncille Lubrin | New York | 2026-07-06 | 73d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-07-08 | $3,000 | $773 | $1,803 | Charles C - 07/06/2026 12:07 Client emailed: I am able to resume the payments monthly. I had a small snaffoo going through a family hardship. Please let me know what we can settle to. Also, will I be able To resume getti… | ||
T3999873 |
Jannary Kim | Boston | 2026-07-29 | 50d | Cancel contract | Not stated | Customer service | Open | Steph A | 2026-08-05 | $2,500 | $450 | $1,800 | …dable. Before agreeing to purchase any services, ask for a written breakdown of all costs so you know exactly what you are paying for. One-year term with automatic renewal: The agreement lasts for one year and will auto… | |
C3995622 |
Ayana Merrill | Chicago | 2026-07-29 | 50d | Complaint form We offered Unhappy | Outbound call | Customer service | Open | Alejandro P | 2026-08-26 | $3,100 | $358 | $1,792 | Alejandro P - 07/29/2026 12:41 CONTRACT ISSUE: Client Name: Ayana Merrill Model Name: Ayana Merrill REF# C3995622 Total Package Amount: $3100 Amount to date: $950 Date of Shoot: 06/27/2026 Date of Complaint: 07/24/2026 S… | |
P3995157 |
Iryna Boryk | New York | 2026-07-10 | 69d | Wants cut | Not stated | Debt collection | Open | Steph A | 2026-08-14 | $4,000 | $162 | $1,788 | …she said she is not happy at all. very nice client, hopefully she will apply to the agencies and casting websites sent next steps 07/10/2026 12:48 - [Jul 10, 2026, 12:48 PM] Natalie: Customer requested natural-looking p… | |
C3988135 |
Eva Jarasunaite | Chicago | 2026-08-18 | 30d | No photos | Not stated | Customer service | Open | Kendrick P | 2026-09-02 | $4,000 | $163 | $1,788 | …d to create images that align with professional industry standards and showcase your features. At the same time, we understand that photography is subjective and that personal preferences can vary. After reviewing your … | |
C4031932 |
Laura Steenweg | Chicago | 2026-08-17 | 31d | Legal Chargeback Cancel contract Misled Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $4,000 | $163 | $1,788 | Kendrick P - 08/17/2026 15:24 I called the client and got no answer, and couldn't leave vm -------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 3:23?PM (0 minutes ago) to laurasteenweg Hello Laura, Tha… | ||
C4000877 |
Tabitha Ramirez | Chicago | 2026-08-07 | 41d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 | $3,500 | $163 | $1,788 | Alejandro P - 08/07/2026 13:20 The client called in and said her website is not working, so I let production know, and they fixed it. | |
P3847415 |
Asiatou juwara | New York | 2026-07-02 | 77d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-08-07 | $2,000 | $0 | $1,775 | Kendrick P - 07/02/2026 12:22 Client called saying she wants to cancel due to the fact that she isnt finding work. I explained to her that we have delivered her products in accordance with the financing agreement and we … | |
C2948498 |
Ashley Metcalfe | Chicago | 2026-07-20 | 59d | Wants cut Hardship | Inbound call | Debt collection | Open | Alejandro P | 2026-07-20 · no reply | $4,000 | $1,180 | $1,770 | Alejandro P - 07/20/2026 12:14 The client called in and requested to move her payment. I explained that this was already done last month, and I told her that I can do it one more time, but I asked her if she is going thr… | |
H3753493 |
Destiny Jones | Houston | 2026-06-30 | 79d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-06-30 · no reply | $3,000 | $883 | $1,767 | Kendrick P - 06/30/2026 14:11 Client called asking to cancel; however, I explained to her that she is not able to cancel at this point in time. She requested a 1 month defrement and I said I would apply it. I offered a r… | |
C2792196 |
Dominique Reynolds | Chicago | 2026-07-31 | 48d | Refund Hardship | Inbound call | Customer service | Open | Charles C | 2026-07-31 · no reply | $3,000 | $661 | $1,752 | Charles C - 07/31/2026 12:26 Client called saying that he was not prepared for the payment of $241.30 to be processed so We worked out where we would refund him $211.30 and keep $30.00, processed refund and emailed him t… | |
F2947775 |
Jordan Mercado Garnett | Orlando | 2026-07-06 | 73d | Cancel contract Refund | Customer service | Open | Caet W | 2026-07-07 | $4,000 | $1,750 | $1,750 | Caet W - 07/06/2026 08:13 client emailed: I am writing to request the cancellation of my recurring payment for account ref: F2947775. No request for any refunds. I would appreciate it if you could confirm that this recur… | ||
H3890431 |
Clifton Napier-Johnson | Houston | 2026-08-17 | 31d | Misled Refund No photos | Customer service | Open | Steph A | 2026-08-17 · no reply | $4,000 | $750 | $1,750 | …ints of contact. 2. The $5,500 “commitment deposit” is the biggest concern. They are asking for a reimbursable deposit in connection with a modeling job. This is a significant red flag. A legitimate client or production… | ||
B2522309 |
AMINATA KANE | New York | 2026-07-21 | 58d | Misled Buyer's remorse Complaint form We offered Unhappy | Customer service | Open | Alejandro P | 2026-07-21 · no reply | $3,000 | $750 | $1,750 | … ago) to me Thank you for the clarification. I understand that the website and e-cards were made available, but I want to clarify that I have not actively used those services. I logged into the website once when I first… | ||
F3892402 |
Julissa Miles | Orlando | 2026-07-13 | 66d | Cancel contract | Inbound call | Customer service | Open | Alejandro P | 2026-07-22 | $2,000 | $0 | $1,750 | Alejandro P - 07/13/2026 13:26 **Account Notes / Call Summary** The client called requesting to cancel her payment. I explained that this was not possible, as she has already received approximately **80% of her materials… | |
D4002166 |
Howard Crawford | Dallas | 2026-07-07 | 72d | No photos | Inbound call | Customer service | Open | Tyesha H | 2026-09-15 | $2,000 | $0 | $1,750 | Tyesha H - 07/07/2026 10:52 Client called in seeking assistance with accessing his images I tried helping, but he kept getting an error message Call was transferred to EM for further assistance 07/07/2026 14:38 - [Jul 7,… | |
P3728826 |
Carolina Ramirez | New York | 2026-09-14 | 3d | Scam claim No photos | Customer service | Open | Alejandro P | 2026-09-14 · no reply | $4,000 | $1,240 | $1,735 | …g to get SEBASTIANinto getting casting with pictures that you guys took for us and to be honest it’s been very difficult because I have no idea I’ve been getting charged and I mean it’s a $4000 like I said before that I… | ||
B2839539 |
Christine Johnson | New York | 2026-08-10 | 38d | Wants cut We offered | Debt collection | Open | Caet W | 2026-08-10 · no reply | $3,000 | $942 | $1,733 | Caet W - 08/10/2026 08:12 client emailed: Hello, I’m letting you know that, I’m unable to pay the amount for this month. responded: Thank you for your email. We do show that 4 monthly payments have been missed since the … | ||
N3728916 |
Laura Greene | Nashville | 2026-08-04 | 44d | Legal Refund | Inbound call | Customer service | Open | Veronica H | 2026-08-04 · no reply | $2,500 | $346 | $1,729 | Veronica H - 08/04/2026 09:34 client called she said that her checks were stolen and she had to get an Attorney to help to get her money back so she waiting on a new card to come because she is changing banks | |
D3760406 |
Maria Meredith | Dallas | 2026-07-14 | 65d | No photos | Inbound call | Customer service | Open | David M | 2026-07-15 | $4,000 | $1,229 | $1,721 | David M - 07/14/2026 14:39 Maria Meredith Jul 10, 2026, 3:21?PM (4 days ago) to me You sent me the wrong set of pictures. I need the new set to pick from. Thanks Studio Production Attachments 2:38?PM (0 minutes ago) to M… | |
B2421508 |
Maria Trujillo | New York | 2026-07-27 | 52d | Wants cut Hardship | Debt collection | Open | Charles C | 2026-07-31 | $2,500 | $465 | $1,705 | Charles C - 07/27/2026 10:24 Client emailed: Hello, Thank you for reaching out regarding my account. I sincerely apologize for my lack of communication and appreciate you extending this final settlement offer. I have bee… | ||
M2820430 |
Daniel Smith | Florida | 2026-07-27 | 52d | Wants cut | Debt collection | Open | Caet W | 2026-07-27 · no reply | $2,000 | $60 | $1,690 | Caet W - 07/27/2026 12:51 client emailed: To re state I thought I settled this the last time we spoke on the phone you took a payment from me and said it would start to occur monthly I agreed to that responded: Yes, we s… | ||
M2461268 |
Kevin Dennis | Florida | 2026-08-10 | 38d | Cancel contract We offered Hardship | Inbound call | Customer service | Open | Caet W | 2026-08-25 | $3,000 | $720 | $1,680 | Caet W - 08/10/2026 08:55 client txt: So what's the lowest you guys can go on the offer responded: We can offer a $600 discount to reestablish monthly financing payments, with an additional $300 being offered if you're t… | |
T3995653 |
Ludy Marculino | Boston | 2026-07-16 | 63d | Cancel contract Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-07-16 · no reply | $2,500 | $185 | $1,665 | Alejandro P - 07/16/2026 12:40 CONTRACT ISSUE: Client Name: Ludy Marculino Model Name: Isadora Mansur REF# T3995653 Total Package Amount: $2500 Amount to date: $650 Date of Shoot: 06/25/2026 Date of Complaint: 07/14/2026… | ||
B2603940 |
Rita Chowdhary | New York | 2026-08-18 | 30d | Legal Chargeback Cancel contract Wants cut We offered No photos Unhappy | Customer service | Open | Maddy B | 2026-08-18 · no reply | $3,000 | $705 | $1,645 | … refuction offer, which she declined. She was made aware that a discount had already been granted upon her initial purchase, and this secondary reduction was an effort to reach an equitable resolution. Ms. Chowdhary cur… | ||
T3996546 |
NNENNA UDO | Boston | 2026-08-03 | 45d | No photos | Customer service | Open | Ronnie K | 2026-08-04 | $2,500 | $410 | $1,640 | Ronnie K - 08/03/2026 11:09 Client emailed: Nnenna Udo Jul 31, 2026, 7:34?PM (3 days ago) to me Hello, Thank you for your time today. I would like to bring to your attention that the following link is not working: https:… | ||
T3992559 |
Diory Georges | Boston | 2026-07-09 | 70d | Misled | Text / SMS | Outreach | Open | Steph A | 2026-09-01 | $2,500 | $410 | $1,640 | Steph A - 07/09/2026 11:49 Diory Georges 11:15?AM (34 minutes ago) to me Hello Stephanie, Could you please help me in how to contact an agency. An example of what I need to do. I am new to this so I need as much help as … | |
D2913397 |
Danyelle White | Dallas | 2026-07-13 | 66d | Complaint form Wants cut Unhappy | Not stated | Customer service | Open | Kendrick P | 2026-07-13 · no reply | $3,500 | $1,325 | $1,625 | Kendrick P - 07/13/2026 17:17 Client Name:Danyelle Elizabeth Model Name: Danyelle Elizabeth REF# D2913397 Total Package Amount: $3500.00 Amount to date: $1779.15 Date of Shoot:01/09/26 Date of Complaint: 07/10/26 Sales S… | |
F4005608 |
Marcy Reeves | Orlando | 2026-08-28 | 20d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-08-28 · no reply | $4,000 | $325 | $1,625 | Alejandro P - 08/28/2026 10:35 I called the client and left a VM regarding the reshoot. | |
F4008537 |
Bernalyn Riley | Orlando | 2026-08-13 | 35d | Refund No photos | Inbound call | Customer service | Open | Emmanuel R | 2026-08-13 · no reply | $4,000 | $325 | $1,625 | Emmanuel R - 08/13/2026 16:51 Resolved issue where efolio was not applied in usa-models platform . Client mentioned this has happened before .. also found photos to be missing ... If this happens again, please let Manny … | |
M3997562 |
Jean David Gonzalez Borrego | Florida | 2026-08-07 | 41d | No photos | Inbound call | Customer service | Open | David M | 2026-08-07 · no reply | $4,000 | $326 | $1,624 | David M - 08/07/2026 12:11 SENT RESHOOT IMAGS: Studio-1: Your reshoot images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For … | |
F3752254 |
Christopher Renoit | Orlando | 2026-07-08 | 71d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Kendrick P | 2026-07-09 | $2,000 | $146 | $1,604 | …, no changes were made to your account, and it remained in its original state. I believe there may have been a misunderstanding regarding how that offer would be applied. Unfortunately, I am no longer able to extend tha… | ||
D3759339 |
Sarbpreet Kaur | Dallas | 2026-09-01 | 16d | Cancel contract No photos | Customer service | Open | Tyesha H | 2026-09-01 · no reply | $3,200 | $1,146 | $1,604 | …H - 09/01/2026 16:32 Client emailed: Sarbpreet Kaur Mon, Aug 31, 11:19?AM (1 day ago) to me Hi, I am not using services provided by you and I have paid for few months. And I would like to get out of this because I tried… | ||
T3894237 |
Mary Bobo | Boston | 2026-08-07 | 41d | Complaint form Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-07 · no reply | $2,000 | $146 | $1,604 | …t will be sent to our third-party collections. After that, the conversation just went in circles, and i had to end the call. She said she will not pay anything. ------------------------- Client Name:Mary Bobo Model Name… | |
M2842666 |
Jhon Lequizamo | Florida | 2026-08-18 | 30d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-09-16 | $2,850 | $800 | $1,600 | Emily L - 08/18/2026 12:21 sent collections notice We can reduce him at this point if he will pay -- wait for response | |
H4021119 |
Mirna De La Garza | Houston | 2026-08-05 | 43d | Refund Unhappy | Customer service | Open | Steph A | 2026-08-28 | $4,000 | $400 | $1,600 | …pportunities in Los Angeles. ? How to Join Step 1 Reply to this email requesting your registration link. Step 2 Complete your annual website profile payment. Step 3 Receive your non-exclusive agreement through DocuSign.… | ||
H2509904 |
Erika-Kadire Delogerova | Houston | 2026-09-04 | 13d | Wants cut We offered Hardship | Debt collection | Open | Charles C | 2026-09-08 | $3,000 | $1,060 | $1,590 | Charles C - 09/04/2026 14:42 Emailed client: Hi Erika, We show no payment has been submitted toward your portfolio package order in over 120 days. Your account is currently delinquent. Please contact our Finance Departme… | ||
B2792859 |
Zena Lineberger | New York | 2026-07-17 | 62d | Cancel contract Misled Wants cut We offered | Customer service | Open | Caet W | 2026-07-17 · no reply | $2,000 | $198 | $1,578 | …nd stop charging me please! responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
M2452950 |
Neil Beekie | Florida | 2026-07-22 | 57d | Legal Misled Hardship Unhappy | Customer service | Open | Caet W | 2026-07-22 · no reply | $4,000 | $1,575 | $1,575 | …e remaining balance on the following grounds: 1. MISREPRESENTATION OF SERVICES At the time of signing, your representatives implied that model placement and industry exposure were central components of this package. To … | ||
H4003871 |
Marisol Gretsch | Houston | 2026-07-13 | 66d | Cancel contract Misled Unhappy | Outbound call | Customer service | Open | Steph A | 2026-08-18 | $4,000 | $390 | $1,560 | Steph A - 07/13/2026 15:41 called client/ mom wants to cancel- she isnt happy with angela. she feels she lied to her. tried to save it, dont think that worked. sent next steps | |
T3860034 |
Rachelle Boyce | Boston | 2026-06-22 | 87d | Wants cut | Inbound call | Debt collection | Open | Alejandro P | 2026-06-22 · no reply | $2,500 | $395 | $1,555 | …del Management. I would appreciate your review and feedback regarding the contract, as well as any insights on what I should expect moving forward. Thank you for your time, guidance, and assistance. I truly appreciate y… | |
T3759138 |
Melissa Santos | Boston | 2026-08-04 | 44d | Cancel contract Complaint form Wants cut We offered Refund Hardship Unhappy | Customer service | Open | Maddy B | 2026-08-25 | $4,000 | $0 | $1,550 | … would be happy to assist you. As I mentioned previously, a complete cancellation is not possible. However, understanding your situation, the Management Team is willing to offer an option to help reduce your financial b… | ||
C2843518 |
Troy Dean | Chicago | 2026-07-06 | 73d | Misled | Outreach | Open | Caet W | 2026-07-07 | $3,400 | $1,104 | $1,546 | Caet W - 07/06/2026 09:59 client emailed: Since TJ has done shoot with you guys before and currently pay for a site through you guys, We were told he would be able to come back and do another shoot. How does this work? T… | ||
M3989085 |
Treena Denero | Florida | 2026-07-08 | 71d | Legal Scam claim Chargeback Wants cut We offered Refund No photos | Outbound call | Customer service | Open | Kendrick P | 2026-09-08 | $2,500 | $660 | $1,540 | …(23 hours ago) to me I don’t know how you’re saying in one paragraph that it’s been escalated to fix what I haven’t gotten and then in your second to last paragraph it states since I’ve received what the contract states… | |
P2945818 |
Todd Kornacki | New York | 2026-06-23 | 86d | Cancel contract Complaint form Wants cut Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-06-23 · no reply | $3,000 | $1,094 | $1,531 | Alejandro P - 06/23/2026 15:18 CONTRACT ISSUE: Client Name: Todd Kornacki Model Name: Todd Kornacki REF# P2945818 Total Package Amount: $3,000 Amount to date: $812.50 Date of Shoot: 02/10/2026 Date of Complaint: 06/22/20… | |
M2825542 |
Malaccai Davis | Florida | 2026-07-08 | 71d | Wants cut | Not stated | Debt collection | Open | Emily L | 2026-09-01 | $3,000 | $1,000 | $1,500 | Emily L - 07/08/2026 13:13 needs a date change for recurring Can do lower amount $100 7/10th and then $141.67 and set for 10th going forward | |
M2843381 |
Chandler Jules | Florida | 2026-06-30 | 79d | Wants cut We offered | Outbound call | Debt collection | Open | Emily L | 2026-06-30 · no reply | $4,000 | $1,488 | $1,488 | Emily L - 06/30/2026 16:15 sent collections text and called- then call disconnected. believe he needs a lower payment possibly but cant reach him maria Rodgriguez - 07/22/2026 13:27 Called client, and said that he can't … | |
N3903808 |
Toni Franz | Nashville | 2026-07-08 | 71d | Wants cut | Outbound call | Debt collection | Open | Tyesha H | 2026-07-22 | $4,000 | $1,475 | $1,475 | … 2:45?PM (0 minutes ago) to tonifuller39 Hello Toni, Thank you for reaching out. I received your voicemail regarding pausing your payments. At this time, I'm unfortunately unable to pause your payment plan. However, I d… | |
D2938699 |
Jane Ibeneme | Dallas | 2026-07-29 | 50d | Cancel contract Wants cut We offered Refund | Inbound call | Customer service | Open | Caet W | 2026-07-29 · no reply | $4,000 | $980 | $1,470 | … like to forfeit this plan? responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | |
P3996062 |
Tyesha Sills | New York | 2026-07-21 | 58d | Cancel contract Wants cut | Inbound call | Customer service | Open | Alejandro P | 2026-07-21 · no reply | $2,000 | $290 | $1,460 | Alejandro P - 07/21/2026 15:09 The client called in and requested to cancel the contract. I told her that this is not possible since she already got a 50% discount, and I can help by refinancing her balance to lower the … | |
F3838526 |
Matthew Dean | Orlando | 2026-07-07 | 72d | Cancel contract Complaint form Wants cut We offered Refund Unhappy | Customer service | Open | Ronnie K | 2026-08-03 | $2,000 | $292 | $1,458 | Ronnie K - 07/07/2026 11:21 Client messaged: That's because I cancelled this service and requested a refund 01:43 PM /// Forward to Inquiries | ||
T3873609 |
Michele McCauley | Boston | 2026-06-19 | 90d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-09-11 | $3,000 | $900 | $1,450 | Alejandro P - 06/19/2026 14:46 The client called in and said she is texting the Email me Funtion from her website, and it is not working. I texted it, and she was correct, so I called production. As per Production, they … | |
P3873098 |
Rayon Chan | New York | 2026-09-16 | 1d | Legal Chargeback Cancel contract Buyer's remorse Wants cut We offered Refund Hardship Unhappy | Text / SMS | Customer service | Open | Caet W | 2026-09-16 · no reply | $3,500 | $200 | $1,425 | $1,500 | …science, accountability, transparency, and basic human decency involved in how customers are treated. I agreed to the $100 monthly payments because I want this nightmare over with, not because I suddenly believe the way… |
T2925777 |
Jeyris Agosto | Boston | 2026-06-29 | 80d | Wants cut No photos | Customer service | Open | Steph A | 2026-07-09 | $4,000 | $1,025 | $1,425 | Steph A - 06/29/2026 16:04 spoke to client- she said we was confused what to do and where to apply so we discussed her concerns, and i sent her next steps. She mentioned how all the links in the casting website were brok… | ||
D3994707 |
Tayana Carnell | Dallas | 2026-06-22 | 87d | Misled | Not stated | Outreach | Open | Ronnie K | 2026-08-18 | $1,600 | $0 | $1,415 | Ronnie K - 06/22/2026 15:12 Where are some of the best places to apply ? 2:10 PM Because I’ve been applying to adds I see on social media. But I’m looking for paid bookings. I was told that if I had a talent agent I woul… | |
D3860326 |
Micahel Cooke | Dallas | 2026-06-30 | 79d | Cancel contract Complaint form Wants cut Unhappy | Customer service | Open | Kendrick P | 2026-06-30 · no reply | $1,800 | $157 | $1,413 | Kendrick P - 06/30/2026 13:45 Client wanted to cancel; however, I explained to him the reason he cannot cancel. I explained that he entered a financing agreement and is making payments on a product that has been delivere… | ||
H2903911 |
Castorina Perdomo | Houston | 2026-07-06 | 73d | Wants cut | Inbound call | Debt collection | Open | Alejandro P | 2026-07-06 · no reply | $3,000 | $1,251 | $1,399 | Alejandro P - 07/06/2026 12:06 The client's dad called in and requested to reduce the payment. I told him that I can honor my offer from his last call and refinance him to 18 months. I also offered to skip his next payme… | |
P4005642 |
VIOLET NIKCI | New York | 2026-07-23 | 56d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-08-26 | $3,000 | $125 | $1,375 | Alejandro P - 07/23/2026 11:26 I called the client to book the son 4's look reshoot. But she said she needs to check her schedule and call back to schedule the shoot. | |
P3887219 |
Katie Chambers | New York | 2026-06-26 | 83d | Misled Refund | Text / SMS | Customer service | Open | Irving S | 2026-08-07 | $4,000 | $585 | $1,365 | … reputable casting websites such as Backstage, KidsCasting (for family and child projects), and Casting Networks. It's also worth researching local promotional modeling agencies, commercial talent agencies, and fashion … | |
D2882991 |
Ridha fadhil | Dallas | 2026-07-30 | 49d | Cancel contract | Customer service | Open | Kendrick P | 2026-09-04 | $3,000 | $1,350 | $1,350 | …onfirm your order is a legally binding contract and, as such, cannot be canceled once the contracted products and services have been delivered. At this stage, we have fulfilled all of the deliverables included in your p… | ||
C2903648 |
Obomate Gabriel-Whyte | Chicago | 2026-07-14 | 65d | Misled Wants cut Unhappy | Inbound call | Customer service | Open | Charles C | 2026-07-14 · no reply | $1,500 | $0 | $1,350 | Charles C - 07/14/2026 11:16 Client called and she was telling me how she did not want this package and she felt forced, I told her no one forced her and she could have just declined but she did not and is now committed … | |
P2270066 |
Myriam Taveras | New York | 2026-06-26 | 83d | Scam claim Cancel contract Hardship | Customer service | Open | Caet W | 2026-07-15 | $3,000 | $1,350 | $1,350 | …ven . I do not have your products. I do not have your products. Erase my debt. Keep the payments i have made to you. Do not send me to collection. I have nothing of yours. Stop harassing me. Thanks. responded: We have p… | ||
D2817532 |
Jeffrey Young | Dallas | 2026-07-17 | 62d | Cancel contract Hardship Unhappy | Customer service | Open | Caet W | 2026-07-17 · no reply | $4,000 | $2,003 | $1,347 | Caet W - 07/17/2026 08:04 client emailed: You will need to delete my website. I can no longer pay for this . I had brain surgery June 17th, with other surgeries following. I was also very disappointed at my last casting … | ||
P3844591 |
Madhuti Gattupalli | New York | 2026-09-04 | 13d | Complaint form Wants cut Unhappy | Customer service | Open | Charles C | 2026-09-04 · no reply | $2,000 | $121 | $1,329 | Charles C - 09/04/2026 14:07 Client emailed: hello i did not see this message.. can we please settle this account or too late ?? | ||
P3751017 |
Gaurav Singh | New York | 2026-08-07 | 41d | Chargeback Hardship | Inbound call | Customer service | Open | Veronica H | 2026-08-07 · no reply | $3,000 | $121 | $1,329 | Veronica H - 08/07/2026 16:50 client called back he said he did not want to continue with this service that is why he did a charge back | |
C3893806 |
megan and collin | Chicago | 2026-07-06 | 73d | Misled | Not stated | Outreach | Open | Ronnie K | 2026-08-13 | $3,500 | $121 | $1,329 | Ronnie K - 07/06/2026 10:00 Saturday, Jul 4 Yes thank you, but I was told that I would receive a follow up email to help complete the portfolio 1:43 PM /// Forward to inquires | |
T3749428 |
Sean Scheiffern | Boston | 2026-08-05 | 43d | Legal Cancel contract Misled Wants cut Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-05 · no reply | $1,500 | $0 | $1,325 | … if you attempt taking me to collections. Now i do not see why this is a hard decision? I will not even leave a review either. I was in a coma for 12days just over 3 years ago and i surly do not want to waste 1 minute o… | |
H2914440 |
Solki Morales | Houston | 2026-07-23 | 56d | Cancel contract Wants cut Hardship | Customer service | Open | Caet W | 2026-07-23 · no reply | $1,500 | $0 | $1,325 | …earing from you. Sincerely, responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials out… | ||
M2864265 |
Gema Benavides | Florida | 2026-07-20 | 59d | Wants cut Hardship | Outbound call | Debt collection | Open | Charles C | 2026-08-10 | $3,000 | $1,325 | $1,325 | Charles C - 07/20/2026 11:46 Client called and requested to lower the monthly payment so I offered to lower it to $132.50 and client accepted and client updated card on file. | |
N2501445 |
Natasha Buie | Nashville | 2026-07-08 | 71d | Misled Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-07-21 | $3,000 | $1,325 | $1,325 | Caet W - 07/08/2026 09:07 client emailed: Why should I pay yall lied to me so I guess I will be sued so you can get your money even yall don’t do what you promised so what ever. I am unemployed anyway. responded: Thank y… | |
C2936837 |
Lamarr Lark II | Chicago | 2026-06-23 | 86d | Refund | Not stated | Customer service | Open | Michael M | 2026-06-23 · no reply | $4,000 | $1,838 | $1,313 | Michael M - 06/23/2026 13:29 Explained Generally, legitimate photography jobs or modeling opportunities should not require you to deposit a check and then send money back to the client or photographer for expenses like c… | |
T4031182 |
Amy O'Brien | Boston | 2026-08-18 | 30d | Misled | Not stated | Outreach | Open | Emmanuel R | 2026-08-26 | $3,000 | $145 | $1,305 | Emmanuel R - 08/18/2026 14:42 Client email 10:59?AM: Good Afternoon, I know I was told it would take 3-4 weeks for the website but this is the link and there are several mistakes on things. Just checking that this email … | |
C3989849 |
LaSharon Brown - Mother | Chicago | 2026-08-25 | 23d | Cancel contract Buyer's remorse Complaint form Refund No photos Hardship Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-08-25 · no reply | $1,500 | $0 | $1,300 | …y providing the materials and services included in your package, such as the professional portfolio images, Digital Z-Card, website, and other industry resources designed to support your son's modeling goals. We underst… | |
P4002332 |
Cindy Sammy | New York | 2026-08-13 | 35d | Cancel contract Complaint form Refund Hardship Unhappy | Inbound call | Customer service | Open | Caet W | 2026-08-13 · no reply | $1,500 | $0 | $1,300 | …sed immediately because I requested it asap the following day I lost my job and I notified your team so please stop harassing me and just close the account immediately responded: In reviewing your account, we show your … | |
M3751741 |
AJ Mesidor | Florida | 2026-07-31 | 48d | Cancel contract No photos | Inbound call | Customer service | Open | Tyesha maria Rodgriguez | 2026-07-31 · no reply | $1,500 | $0 | $1,300 | Tyesha maria Rodgriguez - 07/31/2026 10:33 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 10:53 Called client, left voicemail and a message. maria Rodgriguez - 08/06/2026 11:18 Client called b… | |
F3871060 |
Raven Morgan | Orlando | 2026-06-23 | 86d | Cancel contract Complaint form We offered Refund Unhappy | Customer service | Open | Alejandro P | 2026-06-23 · no reply | $1,500 | $0 | $1,300 | …ke to resolve this. Respectfully, Raven morgan (717)693-8996 //////////////// **Account Notes / Call Summary** I called the client regarding her concerns about the account. The client was very upset about the situation.… | ||
M2793445 |
Mary Kennedy | Florida | 2026-08-11 | 37d | Legal | Customer service | Open | Caet W | 2026-08-25 | $3,000 | $1,275 | $1,275 | Caet W - 08/11/2026 08:09 client emailed: I am writing to formally dispute the alleged balance you claim I owe and to request full validation of this purported debt pursuant to the Fair Debt Collection Practices Act (FDC… | ||
M3998791 |
Gipzi Jaimes | Florida | 2026-06-26 | 83d | No photos | Not stated | Customer service | Open | Tyesha H | 2026-08-19 | $1,500 | $0 | $1,250 | …tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professi… | |
N3885473 |
Chad Alexander | Nashville | 2026-06-22 | 87d | No photos | Not stated | Customer service | Open | David M | 2026-08-12 | $2,500 | $413 | $1,238 | David M - 06/22/2026 16:55 Studio Production <production@studio-1.us> Jun 9, 2026, 11:02?AM (13 days ago) to chadalexander100, bcc: Inquiries Hello Chad, Thank you for your email. "Is my Website Portfolio still unavailab… | |
M2914760 |
Dayanna Morales | Florida | 2026-07-08 | 71d | Complaint form Unhappy | Customer service | Open | Alejandro P | 2026-07-08 · no reply | $4,000 | $2,464 | $1,236 | Alejandro P - 07/08/2026 12:36 CONTRACT ISSUE: Client Name: Dariana Morales Model Name: Dayanna Morales REF# M2914760 Total Package Amount: $4000 Amount to date: $2,148 Date of Shoot: 01/06/2026 Date of Complaint: 07/07/… | ||
T1640454 |
THERESA FLETCHER | Boston | 2026-06-29 | 80d | Legal Scam claim Misled Wants cut No photos Hardship | Outbound call | Customer service | Open | Caet W | 2026-08-04 | $4,000 | $1,715 | $1,235 | … well I will pay what I can and that’s exactly what I did. You can’t expect people to pay you when they are not working. Period . Also, it’s funny because I look back on the day. I was at math Studios and you guys promi… | |
P3903942 |
NEISHA TORRINGTON | New York | 2026-08-07 | 41d | Cancel contract Complaint form Wants cut Refund Unhappy | Inbound call | Customer service | Open | Kendrick P | 2026-09-01 | $3,500 | $244 | $1,231 | …ave been delivered. However, I respectfully disagree that this resolves my concerns. My decision to purchase was based on my understanding and expectations of what your program would provide. Had I fully understood the … | |
P3987659 |
Tabetha Tyndale. Malique Patterson (model) | New York | 2026-09-11 | 6d | No photos | Outbound call | Customer service | Open | Alejandro P | 2026-09-11 · no reply | $3,500 | $240 | $1,210 | Alejandro P - 09/11/2026 10:14 The client had some issues with her portal, so I let production know since there was a reshoot and the account has been created with a different email. | |
D3882574 |
Avril Minshew | Dallas | 2026-07-17 | 62d | Cancel contract Complaint form Wants cut We offered Unhappy | Customer service | Open | Tyesha H | 2026-07-17 · no reply | $3,500 | $242 | $1,208 | Tyesha H - 07/17/2026 12:00 Client Name: Avril Model Name: Kaylee Minshew REF# D3882574 Total Package Amount: $3,500 Amount to date: $1,208.34 Date of Shoot: 05/24/2026 Date of Complaint: 07/17/2026 Sales Sheet: N/A ----… | ||
C4031755 |
Roselyne Nwigwe | Chicago | 2026-08-19 | 29d | Cancel contract Buyer's remorse Complaint form Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-19 · no reply | $1,500 | $108 | $1,192 | Kendrick P - 08/19/2026 17:58 Client called to ask why they are being charged and wants to cancel. I explained to them the uncancellable nature of the agreement and that we cannot cancel at this point. I told them I can … | |
C4000453 |
Naja Harrison | Chicago | 2026-07-17 | 62d | Misled Unhappy | Inbound call | Customer service | Open | Alejandro P | 2026-07-17 · no reply | $1,500 | $108 | $1,192 | …the $1,500 package** and claimed he was very clear about what was included. I explained that all package options are reviewed during the viewing appointment and that she ultimately selected the lower package reflected i… | |
T2939539 |
Israel Peter Sanchez | Boston | 2026-07-30 | 49d | No photos | Inbound call | Customer service | Open | Charles C | 2026-08-26 | $2,000 | $592 | $1,183 | Charles C - 07/30/2026 09:33 Informed Production about client's inquiry about the Zcard, notes stated that he has done a reshoot so I informed Production and they are on it. | |
H3746193 |
KaTovishia West | Houston | 2026-08-18 | 30d | No photos Unhappy | Outbound call | Customer service | Open | Kendrick P | 2026-08-18 · no reply | $3,000 | $1,322 | $1,178 | Kendrick P - 08/18/2026 10:05 Client emailed Katovishia West Thu, Aug 13, 2:18?PM (5 days ago) to me Thank you for your feedback. ..MONEY WASTED! -------------------------- I emailed Inquiries Studio 10:05?AM (0 minutes … | |
M3750934 |
Olga Sevim | Florida | 2026-08-12 | 36d | No photos | Inbound call | Customer service | Open | Alejandro P | 2026-08-13 | $3,050 | $833 | $1,167 | Alejandro P - 08/12/2026 15:34 The client called in, and she requested all of the images from her reshoot, so I put her on the calendar after verifying with production. | |
T3993146 |
Yomairie Joseph | Boston | 2026-06-30 | 79d | Cancel contract Wants cut | Inbound call | Customer service | Open | Charles C | 2026-06-30 · no reply | $1,500 | $100 | $1,150 | Charles C - 06/30/2026 14:05 changed due date to August 10th. maria Rodgriguez - 08/13/2026 15:08 Called client, she said she wants to cancel and that she didn't like the pictures. I explained that she signed a non-cance… | |
N3754481 |
Camryn Whitaker | Nashville | 2026-07-13 | 66d | Cancel contract Wants cut | Not stated | Customer service | Open | Emily L | 2026-09-09 | $1,500 | $104 | $1,146 | Emily L - 07/13/2026 10:20 cant pay now. Wants to cancel-- told her no but can lower pmts etc. She doesnt know when she can pay-" just to let us know " | |
T2515908 |
Nicole Skeffington | Boston | 2026-06-30 | 79d | Wants cut | Debt collection | Open | Emily L | 2026-06-30 · no reply | $4,000 | $1,307 | $1,143 | Emily L - 06/30/2026 10:29 tried to offer a reduction Cant get thru on phone or leave a Voice mail. Cant text as we are on DND - They only have $1143 left and have been paying a reduced amount but I cant reach to negotia… | ||
D3890496 |
Kim Jones | Dallas | 2026-07-02 | 77d | Cancel contract Wants cut | Customer service | Open | Kendrick P | 2026-07-20 | $1,400 | $67 | $1,143 | …E DO TY for your understanding ? greatly appreciated it???????? --------------------- Kim Jones Jul 1, 2026, 12:42?PM (1 day ago) to me Also could you resend payment schedule to me I’ve mistakenly deleted my document???… | ||
F3832196 |
April Washington | Orlando | 2026-08-12 | 36d | Legal Chargeback Misled Buyer's remorse Refund Unhappy | Customer service | Open | Kendrick P | 2026-08-12 · no reply | $3,700 | $1,680 | $1,120 | …and not receiving the results you were hoping for. Please keep in mind that you do not have to pay every company or platform that you come across in order to pursue modeling or acting opportunities. It is important to r… | ||
D3739460 |
Stephanie Okereke | Dallas | 2026-07-15 | 64d | Wants cut We offered | Outbound call | Debt collection | Open | Charles C | 2026-08-17 | $2,000 | $633 | $1,117 | Charles C - 07/15/2026 15:47 Called client and I wanted to inform her that I pushed the recurring to 8/18, client asked if we can pause the payments for a few months because she is going back to University , I told her n… | |
N2907531 |
NOA SHIMONI | Nashville | 2026-09-01 | 16d | Cancel contract Wants cut No photos | Inbound call | Customer service | Open | Caet W | 2026-09-01 · no reply | $1,500 | $154 | $1,096 | …student, and unfortunately, I cannot afford the payments associated with the contract. I also did not use or need the additional items that were provided. I understand that I agreed to the contract, and I’m not trying t… | |
B2508068 |
Samikcha Kadariya | New York | 2026-08-18 | 30d | We offered | Text / SMS | Debt collection | Open | Caet W | 2026-09-02 | $3,000 | $658 | $1,092 | $750 | Caet W - 08/18/2026 12:36 sent txt + em: This is regarding your portfolio package with Studio 1. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit yo… |
N3758447 |
Aniya Rae | Nashville | 2026-07-08 | 71d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-07-08 · no reply | $1,500 | $217 | $1,083 | Kendrick P - 07/08/2026 15:09 Client called wanting to cancel. I explained to her that she has received all products in accordance with the agreement and that at this stage we are unable to cancel. I also made it clear t… | |
F3997171 |
Heather Edenfield | Orlando | 2026-06-30 | 79d | No photos Unhappy | Not stated | Customer service | Open | Audra T | 2026-07-31 | $1,500 | $217 | $1,083 | Audra T - 06/30/2026 17:09 She is complaining about her photos. | |
B2500271 |
Giselle Girard | New York | 2026-07-28 | 51d | We offered No photos Unhappy | Customer service | Open | Emily L | 2026-08-27 | $3,000 | $1,488 | $1,063 | Emily L - 07/28/2026 10:32 sent collection and reduction offer notice $500 thru text | ||
D3838928 |
Denzel Tomusange | Dallas | 2026-08-04 | 44d | Cancel contract Buyer's remorse Wants cut We offered Refund | Inbound call | Customer service | Open | Kendrick P | 2026-08-05 | $1,500 | $284 | $1,016 | Kendrick P - 08/04/2026 13:58 Hi Denzel, Thanks for reaching out. I understand your concerns about the monthly payments and the negative balance on your account. The contract you have is non-cancellable, and payments you… | |
N2439807 |
Destiny Jones | Nashville | 2026-07-14 | 65d | Wants cut We offered | Not stated | Debt collection | Open | Emily L | 2026-07-14 · no reply | $1,500 | $339 | $1,011 | Emily L - 07/14/2026 13:44 she stopped paying months ago She seems quite lost on the whole thing She thinks she has to pay to " get something" I tried to explain and sent her balance We can reduce it for her but then she… | |
N4031921 |
Antonio Barbee | Nashville | 2026-08-09 | 39d | Cancel contract | Not stated | Customer service | Open | Liz G | 2026-08-11 | $1,250 | $92 | $1,008 | Liz G - 08/09/2026 15:48 Came back to studio later to say he wants to cancel, girlfriend is pregnant and doesn't want him to spend the money. | |
D3749046 |
Breshondra Kendricks | Dallas | 2026-06-29 | 80d | Cancel contract | Not stated | Customer service | Open | Emily L | 2026-08-27 | $1,500 | $325 | $975 | Emily L - 06/29/2026 15:13 She doesn't want to continue as She is not able to pay Not as important as a light bill or rent Additionally hasn't done anything with it- Feels shes just paying w/ no results so i inquired why… | |
N3753339 |
Laritza Salazar | Nashville | 2026-07-24 | 55d | Misled | Inbound call | Outreach | Open | Alejandro P | 2026-07-28 | $2,500 | $483 | $967 | Alejandro P - 07/24/2026 17:01 The client called in and wanted to know what she was paying for since she was under the impression we would find the jobs for her. I explained. I let her know that I would forward her accou… | |
D4008729 |
Wangui Goro | Dallas | 2026-08-17 | 31d | Cancel contract | Inbound call | Customer service | Open | Kendrick P | 2026-08-17 · no reply | $1,500 | $88 | $963 | Kendrick P - 08/17/2026 13:17 This client called saying she wants to cancel; however, I explained to her that at this stage she has been sent the products in accordance with the agreement, and we cannot cancel. I told he… | |
P2877900 |
Jabril Robinson | New York | 2026-06-22 | 87d | Wants cut Hardship | Inbound call | Debt collection | Open | Veronica H | 2026-09-03 | $3,000 | $1,538 | $938 | Veronica H - 06/22/2026 15:03 client called to reduce payment told him I would be able to reduce it to $200 he said he could not afford that negotiate it until I reach $100 monthly for the next 3 months and in Oct it wou… | |
N3994305 |
Crystal Ferguson | Nashville | 2026-06-22 | 87d | Cancel contract | Not stated | Customer service | Open | Debra S | 2026-09-08 | $1,200 | $83 | $917 | Debra S - 06/22/2026 16:15 6/21 wants to cancel because the clothes she ordered hasnt come. She lost weight and had to order new clothes. |
The notes are the source. The CRM has no notes report and no way to query the
note text — the thread is served in the allergies field of the booking object, one
booking per request. The scan walks every account with money outstanding plus everything sold in
the last 12 months, splits each thread into its dated entries, and keeps the entries that match a
known kind of problem. Everything on this page is a quote from one of those entries.
What "open" means. Money still owed, and no credit posted against the finance agreement since the issue was first raised. It does NOT mean nobody replied — a reply that fixes nothing leaves the account open, which is the point.
Two things it will get wrong. A note entry usually holds both sides of an
email, so a single entry can be a cancellation request and our refusal at the same time — it is
tagged with both and the quote is anchored on the more serious one. And the standing collections
templates ("we have not received a payment toward your portfolio", the three-option reduction
offer) are excluded by name; a NEW template will read as a wave of new issues until it is added
to the exclusions in lib/note_issues.js.
What it is not. Not a list of everyone who is behind — that is collections. This is only accounts where somebody wrote down a problem.