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Wants a refund

Lindrill Anderson F4001432

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$2,800
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

A'zari Hudson
Lindrill Anderson
Orlando
Alex V
—
2026-09-14
$2,800
$5,600
$2,800
6d ago
2d ago
Not recorded
crm-note

What has happened so far

Lindrill Anderson complained on 2026-09-14 — 6 days ago. They signed for $2,800 and have paid $5,600. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-18 Tyesha H Client called in to discuss the packages I went over them and we agreed to the MSP for $2,800 BO Upsell for Back Office BO Upsell Sheet + Production + Calendar Emailed client contract to sig
  2. 2026-09-16 Tyesha H Client called in stating that she was told that she could receive the full package for $1k I explained that I didn't see anything in the system that corresponded with what she mentioned I to (in writing)
  3. 2026-09-14 Natalia Granado Issued deposit refund
  4. 2026-09-14 intake scan logged on the desk
  5. 2026-09-10 Victoria M fully confirmed Victoria M - 09/10/2026 12:02 - Changed confirmed from No to Full
  6. 2026-07-30 Victoria M A'Zari has never done any modeling before. Mom has wanted to get her into it for a while. She is really into it. Grandma got Mom into dancing when she was younger, but she also wanted to mod
  7. 2026-06-26 Victoria M Cousin plus 1
Refund
Natalia Granado - 09/14/2026 11:46 Issued deposit refund

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $2,800 1 payment, 2026-09-18 to 2026-09-18
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Tyesha H 2026-09-16 10:47
    Client called in stating that she was told that she could receive the full package for $1k I explained that I didn't see anything in the system that corresponded with what she mentioned I told her that for $1k, I could give her the full selection In an effort to help, I sent her the promo with discounted rates, as she would like to pay in full I emailed: Inquiries Studio <inquiries@studio-1.us> Attachments 10:42?AM (4 minutes ago) to lindrill.anderson76 Hello Lindrill, Thank you for your call today. As discussed, I’ve included the promotion with the discounted rates for your review. I hope this is helpful, and I look forward to hearing from you. image.png Kind Regards, Tyesha
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Tyesha H 2026-09-18 11:12
    Client called in to discuss the packages I went over them and we agreed to the MSP for $2,800 BO Upsell for Back Office BO Upsell Sheet + Production + Calendar Emailed client contract to sign
  • Natalia Granado 2026-09-14 11:46
    Issued deposit refund
  • Victoria M 2026-09-10 12:02
    fully confirmed Victoria M - 09/10/2026 12:02 - Changed confirmed from No to Full
  • Victoria M 2026-07-30 14:12
    A'Zari has never done any modeling before. Mom has wanted to get her into it for a while. She is really into it. Grandma got Mom into dancing when she was younger, but she also wanted to model. Mom works full time. She is excited. They understand we are not an agency and that professional photos are essential for paid opportunities. Support is contingent on passing assessment, with packages starting at $399 and presented on shoot day only. All shoot details and pointers have been shared to ensure a successful start. Victoria M - 07/30/2026 14:12 - Changed confirmed from No to Attempted Victoria M - 07/30/2026 15:10 - Changed confirmed from Attempted to No Victoria M - 08/11/2026 12:23 - Changed confirmed from No to Full Victoria M - 08/13/2026 13:46 - Changed confirmed from Full to No Victoria M - 08/13/2026 13:50 - Changed confirmed from No to Full Victoria M - 09/01/2026 14:33 - Changed confirmed from Full to No
  • Victoria M 2026-06-26 17:33
    Cousin plus 1

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-14

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