Wants a refund · No photos / product wrong or not delivered
Fabiola Roman D4000284
Money backvia PhoneDirection not recordednot confirmed as a complaint yet
$5,500
nobody is holding this
Who are you?Pick your name so this desk can record that you read it and what you did.
What are you doing about it?
Calling themToday, on the number on file.Emailing themReplying in writing.Making an offerA reduction or a revised plan — record it below.Checking something firstThe account, the product, the contract. Not with the client yet.Passing it onIt belongs with another team — hand it over below.Waiting on themThe ball is with the client. Set a date to chase.Leaving it for nowA deliberate decision to do nothing yet. Needs a reason and a date to look again.It is finishedNothing outstanding — close it below.
Pick your name above and these become clickable.
Isabella Arreola
Fabiola Roman
Dallas
Elly R
—
2026-09-17
$5,500
$11,000
$5,500
3d ago
3d ago
Phone
crm-note
What has happened so far
Fabiola Roman complained on 2026-09-17 by phone — 3 days ago. They signed for $5,500 and have paid $11,000. Nobody is holding it.Nobody has recorded reading it.Nothing on file says who spoke last.
2026-09-17intake scanlogged on the desk
2026-08-07Roberto MHi Fabiola, Here is the information you may need when printing out your daughter's zCard. Printing your Z Cards These are the specifications for the best quality prints for your z card. I wo
2026-08-07Roberto Mcc went well, they were excited. They have not heard anything from any aganies yet, will keep an eye out and will start working on her Social media and looking into a casting website.
2026-08-07Roberto MEverything A Parent Need To Know For The Conference Call. Roberto Outreach <roberto@studio-1.us> Attachments 12:56?PM (0 minutes ago) to fabiolaroman2, Fabiola Good Afternoon Fabiola and Isa (in writing)
2026-07-30Roberto MAgencies I Have Applied You To. Inquiries Studio <inquiries@studio-1.us> Attachments 3:18?PM (0 minutes ago) to fabiolaroman2 Hello Fabiola and Isabella, Great news—I’ve officially submitted (in writing)
2026-07-30Roberto MZ-card seems to be missing on the pictures folder so I can't move forward yet. I let David know he will look into it.
2026-07-29David MStudio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c (in writing)
2026-07-28Roberto Mno zCard yet
2026-07-16David MStudio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Username: fabiolaroman2@iclou (in writing)
2026-07-14Tyesha HClient called in with a few complaints She wasn't very pleased with the fact that her daughter's stomach had a slight pudge in the swimwear look She also feels like her mentor wasn't very un
15 earlier entries — the whole thread is under Evidence below.
Refund, No photos
…pportunities in Los Angeles. ? How to Join Step 1 Reply to this email requesting your registration link. Step 2 Complete your annual website profile payment. Step 3 Receive your non-exclusive agreement through DocuSign. You’ll have three business days to review your agreement. If you decide not to move forward, a full refund is available during that period. ? Frequently Asked Questions Do I need experience? No. We welcome both beginners and experienced talent. Can I sign with another agency? Yes. Our agreement is non-exclusive, provided your other contracts allow it. Can you guarantee work? No reputable agency can guarantee bookings. We consistently receive opportunities for our roster, but casting decisions are always made by our clients. Can I use my own photographer?…
Evidence gathered 2026-09-19
How they pay
No payment schedule on file for this reference.
Square has taken $5,5002 payments, 2026-06-25 to 2026-07-01
Agrees with the CRM.
Correspondence with the client 7 — emails and anything quoted back, in full
Roberto M2026-08-07 12:56
Everything A Parent Need To Know For The Conference Call.
Roberto Outreach <roberto@studio-1.us>
Attachments
12:56?PM (0 minutes ago)
to fabiolaroman2, Fabiola
Good Afternoon Fabiola and Isabella,
I hope this email finds you well.
Your conference call is today Friday 8/7 at 1:00 P.M. eastern time, 12:00 P.M. central time.
The conference call will be a 30 minute phone call. Your mentor will be reaching out to you via phone on your scheduled date and time. No link for Google meet, Zoom, etc. is required for this meeting.
Below you will see the information on your first steps into the modeling industry. It will provide you all the necessary stepping stones and resources in order to prepare you for this journey and the conference call.
You must read this email thoroughly before the meeting so we can make the most of the call by answering questions and clarifying information. If you are unable to do so, we will have to reschedule the call to ensure you are getting the most out of it and we have a limited amount of reschedules allowed so please keep that in mind.
1. YOUR PROFESSIONAL WEBSITE: On the homepage of your website (http://fullname.modelingfolio.com),
Username: personal email address
Password: a1234567 (all lowercase)
2. Z CARD: Download your Z Card to your computer from the email that our production team has sent to you. You will be using this with your cover letter, resume, and when you apply to agencies and casting calls.
3. WEB READY FOLDER: Download the Web Ready Folder to your computer from the WeTransfer link that our production team has sent to you through email. These images are already resized to be used online. You will need them to apply to agencies and/or to create profiles on casting websites.
To find these, you can search your email using the keyword “Production”.
4. COVER LETTER: Your cover letter will ONLY be ONE paragraph in your paragraph you're going to state why you would want to work with that company or why you would like to model. Moving forward into the paragraph you would state your talent, skills, or anything interesting about yourself you would want them to know.
5. RESUME OUTLINE: Be sure to create a resume to attach to applications. Please see resume and cover letter samples attached to the bottom of this email. Make sure to look at the templates/samples and edit it so it sounds more like you!
Go to canva.com and select a template. Here’s a beginner’s guide to Canva: https://www.canva.com/learn/how-to-canva-beginners-guide
Insert the images of the front and back of your digital z-card jpeg. (You already downloaded this to your computer, just attach it) https://scribehow.com/shared/Adding_Z_Card_To_Resume_In_Canva__dsT9ALKUR4qRBAYEXgTsng
Type out your 1 paragraph cover letter on the same document.
Add your modeling experiences (if you have any, if not, use filler information such as skills and hobbies) to the same document as the cover letter paragraph and z-card images. You can add experiences as you gain more.
Be sure to format this document into a PDF form to attach to applications.
If you choose to have your cover letter and resume information on 2 separate forms be sure to include a photo of yourself on the cover letter page. A child's resume doesn't need to include lots of experience. Keep in mind that you now have In-studio and On Location modeling experience with a creative team. Taking direction and posing. It was a very successful shoot and absolutely counts for modeling experience. Make a list of personality traits that are good for modeling. You can also add hobbies like singing, dancing, sports, theatre.
Now that you have the tools to begin applying, it is time to learn about the different types of modeling!
6. INDEPENDENT MODELING: Independent modeling is when models work for themselves as freelancers and they are responsible for finding all their own jobs, but they get to keep all of the money earned.
You should take jobs that are a minimum of 2 hours in one day; maximum 8 hours, nothing more than 10. You can always discuss with the client/company the amount of time you will be working and split in a couple of days if necessary.
As an independent model we suggest you charge $100 to $150 an hour for your modeling services. Always refer back to the job description to make this decision and price yourself wisely so you don’t miss any opportunities.
Make sure to check the information corresponding to your state regarding job permits and regulations on the Department of Labor webpage: https://www.dol.gov/agencies/whd/state/child-labor/entertainment
New York: https://dol.ny.gov/hours-work-minors
New Jersey: https://www.nj.gov/state/njfilm/regulations.shtml
Illinois: https://dceo.illinois.gov/whyillinois/film/filminginillinois/childlaborlaws.html
Georgia: https://dol.georgia.gov/employers/child-labor-and-minors-entertainment
Florida: https://www.dol.gov/general/topic/youthlabor
Tennessee: https://www.tn.gov/workforce/employees/labor-laws/labor-laws-redirect/child-labor.html
Boston: https://www.mass.gov/working-under-18
Texas: https://gov.texas.gov/film/page/laws_child_labor
CASTING WEBSITES: These are not modeling agencies!
Oftentimes models find freelance and independent opportunities through job search sites called, casting websites. These websites are reliable sources that will give you a list of jobs to look through and apply to.
Here are links to the casting websites that we would recommend:
https://www.castingnetworks.com/
https://castingfrontier.com/
https://www.buildcasting.com/
https://www.backstage.com/
https://nowcastingkids.com/
https://kidscasting.com/
https://www.centralcasting.com/ga/ (New York/ Georgia/ Louisiana/ CA) (FREE)
https://www.4starcasting.com/ (Chicago/ TX/ GA/ Maryland/ CA) (FREE)
s://www.bostoncasting.com/# (Boston)
MODEL SEARCH: When you're looking for opportunities online make sure to use keywords so you can filter through all the information and get the results you want. Make sure to search in the three major cities around you so you can expand your search, and add the type of modeling you'd like to participate in.
For example: Search within the cities closest to home in order to make it easy to attend casting calls.
Open auditions for kid/teenage models for catalogs in New York City or Boston or Philadelphia, Atlanta, Miami, Dallas, or Houston
Open casting calls for kid/teenage models for fashion shows in New York City, or Boston or Philadelphia, Atlanta, Miami, Dallas or Houston
7. AGENCY REPRESENTATION: Models who sign with an agency are represented by that agency that will help the model find work through an agent. There will be a split commission structure between the model and the agency.
RECOMMENDED AGENCIES: Finally, here's a couple of agencies I recommend you start applying to. Make sure to follow up on your application by emailing them 2 to 3 weeks after you have applied.
Agencies I have submitted you to:
The Boysen Agency - https://www.boysentalent.com/
TL Modeling Agency - https://tlmodelingagency.com/
Exxcel Models - https://www.exxcelmodel.com/
These agencies were specifically picked out for you so go ahead and apply to these agencies! There are also additional agencies on the last page of the model guide.
APPLYING TO AGENCIES: Most agencies have their submission forms on their websites, search in the menu for links that say ‘Get Discovered’, ‘Apply’, ‘Become a Model’, etc. Make sure to read their instructions beforehand so you can have all the information they require plus the materials they want before you start applying. It shouldn't take you more than 5-10 minutes. Make sure to keep track of your applications. Make sure to always research the agency or client before applying and double check information before sharing your personal information with anyone.
These are the stepping stones to start your journey into modeling and on the call we will be discussing so many more important aspects of the modeling industry to further guide you.
Please have this email open in front of you before the conference call begins. The resume and cover letter samples are attached to the bottom of this email.
Please let me know if you have any questions or concerns and I look forward to speaking with you! Keep in mind we operate during normal business hours Monday - Friday 9am - 5pm est.
Boston Dallas Houston Nashville New York Chicago So. Florida
Kind Regards,
Roberto
Mentor
Studio 1 | Miami - Dallas - Houston - Nashville
954-369-2072 | 469-902-5890 | 615-380-6990
inquiries@studio-1.us
Website: http://www.studio-1.us
Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
One attachment
• Scanned by Gmail
Roberto M2026-07-30 15:18
Agencies I Have Applied You To.
Inquiries Studio <inquiries@studio-1.us>
Attachments
3:18?PM (0 minutes ago)
to fabiolaroman2
Hello Fabiola and Isabella,
Great news—I’ve officially submitted your applications to the agencies listed below! This is such an exciting moment, and I’m thrilled for you as you take these big steps toward launching your modeling career. Be sure to follow up in 3–4 weeks from today (7/30/2026) if you haven’t heard back, and keep an eye on your email since that’s the one we used for all submissions. I’ve also attached your cover letter and résumé for your review—let me know what you think!
The agencies are as follows:
The Boysen Agency - https://www.boysentalent.com/
TL Modeling Agency - https://tlmodelingagency.com/
Exxcel Models - https://www.exxcelmodel.com/
Following up with a friendly email—including your cover letter and résumé—is a great way to stay on their radar and show your professionalism. It highlights your dedication and helps you stand out in a sea of applicants.
And remember—don’t stop here! Continue applying to the additional agencies the ones listed in your model guide.
Don't forget to schedule the mentor call so we can go over the industry.
Roberto - https://calendly.com/modelingstrategyspecialist/roberto
Please feel free to contact us if you have any questions or concerns. Keep in mind we operate during normal business hours Mon - Fri 9am - 5pm est.
Kind Regards,
Roberto
Mentor
Studio 1 | Miami - Dallas - Houston - Nashville
954-369-2072 | 469-902-5890 | 615-380-6990
inquiries@studio-1.us
Website: http://www.studio-1.us
Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
One attachment
• Scanned by Gmail
David M2026-07-29 11:38
Studio-1: Your website and zCard materials are now ready in your portal.
Please sign into https://usa-models.com/login
To view your dashboard, edit your website and download your composite card.
For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password.
Website Address: https://isabellaarreola.usa-models.com/
Website Editor (Dashboard)
Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to:
https://isabellaarreola.usa-models.com/login
Click "Log in" on the upper right-hand corner.
Username: fabiolaroman2@icloud.com
David M2026-07-16 14:09
Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
Username: fabiolaroman2@icloud.com
For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password.
Please note that the files may take up to 30 minutes to populate from the time this message
is sent out.
Roberto M2026-07-08 10:27
Fabiola Roman
Tue, Jul 7, 7:44?PM (14 hours ago)
to me, Fabiola
Thank you.
Sent from my iPhone
On Jul 7, 2026, at 3:16?PM, Inquiries Studio <inquiries@studio-1.us> wrote:
Roberto M2026-07-07 15:18
Inquiries Studio
3:16?PM (0 minutes ago)
to Fabiola, fabiolaroman2
Thank you
Please let me know as soon as you receive your daughter's Z-Card from the Production Team via email. I am not notified when it is sent, and I will need it to complete her cover letter and resume before submitting her to several agencies on your behalf. They might take 3-4 weeks after her photoshoot for them to complete it as they are a bit behind.
Kind Regards,
Roberto
Mentor
Creative Team
Studio 1 | Miami - Dallas - Houston - Nashville
954-369-2072 | 469-902-5890 | 615-380-6990
inquiries@studio-1.us
Website: http://www.studio-1.us
Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
Roberto M2026-07-02 11:12
Mentorship Introduction & Agency Questionnaire
Inquiries Studio <inquiries@studio-1.us>
11:12?AM (0 minutes ago)
to fabiolaroman2
Hi Fabiola and Isabella,
My name is Roberto, and I’m one of the mentors here at the studio. I’m thrilled to be working with you and can’t wait to help Isabella get started on this journey. As we begin putting together everything you’ll need, I’ll need a bit of information from you.
Once you’ve received all of her materials, including her website and Z-card from production, then you can schedule a conference call with me so we can walk through everything together. Here’s the link to book the session then.
Roberto - https://calendly.com/modelingstrategyspecialist/roberto
To start crafting your Cover Letter and Resume, I’ll need the following:
Favorite colors
Interpersonal skills
Hobbies
Any modeling experience
Accredited skills or certifications
Please write two paragraphs, one introducing Isabella to the modeling industry.
The other one answering the question, "Why does Isabella want to be a model?"
Agency Questionnaire—please complete it in full, so I have everything needed to submit Isabella to agencies.
In order for me to apply her to agencies effectively, I need a couple of things from you. As I will be assisting you in the application process, I want to be certain that I have the correct information.
As I do not have the measurements from the studio, you may visit any local tailor shop or dry cleaner and ask if they can take Isabella's measurements. You will also need to have them for yourself for the future.
Nationality:
Are you a US Citizen:
Birthdate:
Home Address with zip:
Telephone Number:
Height:
Shoe Size:
Weight:
T-Shirt Size:
Dress Size:
Hips:
Bust:
Cup Size:
Waist:
Eye Color:
Hair Color:
Inseam of pants in inches:
TikTok:
Insta:
Facebook:
Languages:
Please reply back by answering the following questions in a timely manner.
Please let me know if you have any questions or concerns! Keep in mind we operate during normal business hours Mon - Fri 9am - 5pm est.
I'm looking forward to hearing from you and helping Isabella shine!
Kind Regards,
Roberto
Mentor
Creative Team
Studio 1 | Miami - Dallas - Houston - Nashville
954-369-2072 | 469-902-5890 | 615-380-6990
inquiries@studio-1.us
Website: http://www.studio-1.us
Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
Email AI
Nothing here is tagged as Email AI — and it would not be:
no note in the CRM carries an AI marker, and there is no automated author among the 246
people who write notes. So this cannot yet tell you whether Email AI handled this client.
The moment Email AI stamps what it writes (anything will do — an [AI] prefix),
its messages appear here and every past thread re-sorts on the next gather.
Internal notes 17
Roberto M2026-08-07 13:40
Hi Fabiola,
Here is the information you may need when printing out your daughter's zCard.
Printing your Z Cards
These are the specifications for the best quality prints for your z card.
I would recommend visiting a local print shop, Fed-Ex or Search Z Card Printing Companies Online and give them the following specifications:
130 pound Blazer Cover • White
Full color both sides (Double Sided Print)
Cut to 5.5 x 8.5 Inches
Best Regards,
Studio -1 Team
Roberto M2026-08-07 13:35
cc went well, they were excited. They have not heard anything from any aganies yet, will keep an eye out and will start working on her Social media and looking into a casting website.
Roberto M2026-07-30 13:25
Z-card seems to be missing on the pictures folder so I can't move forward yet. I let David know he will look into it.
Roberto M2026-07-28 15:56
no zCard yet
Tyesha H2026-07-14 10:45
Client called in with a few complaints
She wasn't very pleased with the fact that her daughter's stomach had a slight pudge in the swimwear look
She also feels like her mentor wasn't very understanding and rushed through the process
I offered to bring her back in to reshoot the swimwear look and I explained the process with the mentor
Reshoot 1 look on 7/15/2026
Swim/Athletic
Doesn't need to meet with consultant
Placed on calendar to get images on 7/16
Roberto M2026-07-06 13:22
Fabiola Roman
Thu, Jul 2, 5:01?PM (4 days ago)
to me, fabiolaroman2
Please let me know if I’m missing anything else.
Thank you!
1 Favorite colors- pink and pastel yellow
2 Interpersonal skills- Active listener, team work, Empathy, communication.
3 Hobbies- Soccer , Cheer, Art.
4 Any modeling experience- No
5 Accredited skills or-certifications- A Honor Roll, Gifted and Talented program.
Introduction- Energetic. Athletic. Expressive.
Isabella is a vibrant and athletic 12-year-old model who brings exceptional energy, discipline, and natural charm to every project. As an avid competitive cheerleader and passionate soccer player, she excels at taking direction, working as a team, and staying focused under pressure. Her athletic background gives her excellent body awareness, fluid movement, and a confident presence in front of the camera. Isabella is a versatile talent eager to explore all areas of the industry, including print, commercial, lifestyle, and runway. She brings an authentic, joyful enthusiasm to the set and is currently seeking professional agency representation.
"Why does Isabella want to be a model?"
Because I would like to gain experience in experience in the profession and in the professional environment.
Because I want to be able to express my creative side through photography and fashion.
Because it’s been my dream.
Nationality: Mexican/American
Are you a US Citizen: Yes
Birthdate: December 23, 2013
Home Address with zip: 113 W Scruggs St. Trinidad, TX 75163
Telephone Number:469-782-8245
Height: 4 feet 11 inches
Shoe Size: 1-2
Weight: 80 Lbs
T-Shirt Size: large
Dress Size: 10-12
Hips: 32
Bust: 29
Cup Size: small
Waist: 24
Eye Color: Dark Brown
Hair Color: Dark Brown
Inseam of pants in inches: 36- 37
She has no social media.
TikTok:
Insta:
Facebook:
Languages: English and Spanish
Kendrick P2026-07-06 12:26
Client wanted receipts for payment at the studio.
I sent receipts to both emails on file, as well as the phone number.
Roberto M2026-07-02 16:17
And I called her to make sure she did get the email, she did.
Roberto M2026-07-02 16:15
I resent them the email
Steph A2026-07-02 15:04
VM
Hi, this is Fabiola Roman. My phone number is 469-782-8245. Once again, 469-782-8245. I have a couple questions if you wouldn't mind giving me a call back, that'd be great. Thank you so much. Bye bye.
-------
Placed vm in Roberto inbox
Kendrick P2026-07-02 12:42
Client called because she needed assistance with accessing the portal.
I was able to guide her to that portal, and she has access.
She says she didn't receive the emails from Roberto and would like them resent to the secondary email on file.
FWD to Roberto
Emmanuel R2026-07-02 11:37
Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
Roberto M2026-07-02 11:03
Called to let her know that I will be her daighters mentor and I will be sending the mentor email.
Michelle M2026-07-01 16:41
Forgot to get the receipt from the studio. emailed inquiries 7/1
Elly R2026-07-01 13:26
Thanks Michelle! Loved her and her family. 10/10 ready and mom wants to get her out asap. PRO, They are fully aware of no guarantee and to continue using resources for gigs and exposure
Michelle M2026-06-25 13:36
confirmed at the time of booking 6/25
Michelle M - 06/25/2026 13:36 - Changed confirmed from No to Full
Michelle M2026-06-25 11:44
Mom is a stay at home mom. Isabella is a cheerleader. loves art and likes to create. She is 4'11 Father owns his own trucking company. Isabella plays soccor as well. Mom said she has always wanted to get into modeling. The mother understands the portfolio start at $399.00
What happens next
Read the evidence and decide the positionCustomer service
Decide the outcomeManagementmust be done to close
Confirm with the clientCustomer servicemust be done to close
Who has had it
intake scan logged 2026-09-17
Pick your name at the top of the page to work this case.