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Wants out of the contract · No photos / product wrong or not delivered

Angelo Gallardo C4006741

Out of the contract via Not recorded Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Angelo Gallardo
Angelo Gallardo
Chicago
Megan B
2026-07-14
2026-09-17
$4,000
$450
$4,000
3d ago
2d ago
Not recorded
crm-note

What has happened so far

Angelo Gallardo complained on 2026-09-17 — 3 days ago. They signed for $4,000 and have paid $450, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-17 intake scan logged on the desk
  2. 2026-07-29 Kendrick P I emailed Inquiries Studio <inquiries@studio-1.us> 10:24?AM (0 minutes ago) to angelogdiana57 Hello Angelo, Thank you for your email. We offer reshoots to address specific concerns or to cor (in writing)
  3. 2026-07-27 Ronnie K Client sent text: Hey wanted to ask when's a good time to take more head shots or photos? 4:03 PM I wanted to try different outfits and do my hair different 4:03 PM /// Forward to Inquiries
  4. 2026-07-16 Steph A called/ discussed/ all good sent next steps
  5. 2026-07-16 Steph A left vm
  6. 2026-07-15 Natalia Granado Recurring set
  7. 2026-07-15 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
  8. 2026-07-14 Megan B $4k msp / $400 down / 12 mo pp - very happy with everything
  9. 2026-07-13 Bobbie M PAID ADDITIONAL DEPOSIT - LAST 4 6286 Bobbie M - 07/14/2026 16:38 - Changed confirmed from No to Full
  10. 2026-07-09 Perry K THUR 7/9/26 1:39pm Good to go, outfits/address/directions/2 entrances/ID/Card/drinks/snacks/excited, fully confirmed Perry K - 07/09/2026 13:42 - Changed confirmed from No to Full Bobbie M -

2 earlier entries — the whole thread is under Evidence below.

Cancel contract, No photos
Emily L - 09/17/2026 16:39 Wants to cancel- Just wants to do something else now....I tried to explain but wasnt quite getting thru. He just began the payments! I also suggested a mentor since he did get the 4k package

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $450 taken up front, $3,550 outstanding.

never
0 of 0 · $0
0
$450
$3,550
—
Square has taken $500 4 payments, 2026-07-08 to 2026-07-14 · 1 failed · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Kendrick P 2026-07-29 10:25
    I emailed Inquiries Studio <inquiries@studio-1.us> 10:24?AM (0 minutes ago) to angelogdiana57 Hello Angelo, Thank you for your email. We offer reshoots to address specific concerns or to correct issues resulting from an error on our part. Reshoots are intended to serve as a resolution when there is a legitimate concern regarding the original session. After reviewing your images, the photographs taken in the selected outfits meet industry standards and are suitable for use in your professional portfolio to submit to agencies and casting opportunities. With that being said, if you would like to schedule an additional photoshoot to create new images with a different look or wardrobe, we would be happy to accommodate that request. However, because this would be considered an additional session rather than a corrective reshoot, there would be a $550 surcharge for the new photoshoot. The images produced by our team are created in collaboration with experienced photographers, stylists, and editors who specialize in the modeling industry. Every aspect of the photoshoot—including lighting, composition, posing, wardrobe, makeup, and retouching—is carefully planned and executed to highlight your unique features while adhering to professional industry standards. These standards are intended to produce high-quality portfolio images that are appropriate for submission to agencies, casting directors, and other industry professionals. We also recognize that photography is inherently subjective. While our goal is to create images that meet professional modeling standards and present you in the strongest possible way, we understand that personal preferences and artistic tastes can vary from person to person. Although you may have a different vision for your images, the photographs delivered were produced in accordance with accepted industry practices and are designed to serve as effective marketing materials for pursuing modeling opportunities. Kind Regards, Kendrick
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Ronnie K 2026-07-27 08:55
    Client sent text: Hey wanted to ask when's a good time to take more head shots or photos? 4:03 PM I wanted to try different outfits and do my hair different 4:03 PM /// Forward to Inquiries
  • Steph A 2026-07-16 11:43
    called/ discussed/ all good sent next steps
  • Steph A 2026-07-16 10:44
    left vm
  • Natalia Granado 2026-07-15 11:18
    Recurring set
  • Emmanuel R 2026-07-15 11:06
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Megan B 2026-07-14 15:55
    $4k msp / $400 down / 12 mo pp - very happy with everything
  • Bobbie M 2026-07-13 15:01
    PAID ADDITIONAL DEPOSIT - LAST 4 6286 Bobbie M - 07/14/2026 16:38 - Changed confirmed from No to Full
  • Perry K 2026-07-09 13:42
    THUR 7/9/26 1:39pm Good to go, outfits/address/directions/2 entrances/ID/Card/drinks/snacks/excited, fully confirmed Perry K - 07/09/2026 13:42 - Changed confirmed from No to Full Bobbie M - 07/13/2026 14:05 - Changed confirmed from Full to No
  • Perry K 2026-07-08 15:58
    ***THIS SUNDAY IS HIS BIRTHDAY***
  • Perry K 2026-07-08 15:41
    No prev model exp...always gets compliments, has thought about Underwear modeling...loves fashion and likes getting dressed up, works in Retail full time, very serious about this...loves fitness, likes practicing vocal range, does some singing on social media, loves reading, likes to shop for crop tops and skinny jeans, and shoes...

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-17

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