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Formal complaint logged · Asked for a reduction

Julia Nelms F3892103

Money off via Phone Waiting on US · 2d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Julia Nelms
Julia Nelms
Orlando
Audra T
2026-05-28
2026-09-18
$4,000
$750
$4,000
2d ago
2d ago
Phone
crm-note

What has happened so far

Julia Nelms complained on 2026-09-18 by phone — 2 days ago. They signed for $4,000 and have paid $750, with no instalment plan started. Square has actually taken $325 — $425 less than the ledger shows. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 2 days ago, and nobody has replied.

  1. 2026-09-18 intake scan logged on the desk
  2. 2026-08-11 Emily L (Vilayath Ali he owns --Big Iron Crane in Orlando calling for her)
  3. 2026-08-11 Emily L Valayeth Ali boyfriend 407-222-2573 called for her-- Said shes very young and naive and was a foster child as well. Had no idea what she was signing I explained Kendrick assisted her- We wil
  4. 2026-07-08 Emily L lm on vm as she was reduced and didnt pay
  5. 2026-06-19 Kendrick P Client called needing assistance with making payments and also wanted to cancel. I told her I can't fully cancel because of the fact that she has all images; however, I can offer a reduction (in writing)
  6. 2026-05-29 Kendrick P Client emailed good morning, i was wondering how do i log into the portal, i dont have a password for it -------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 12:04?PM (0 m (in writing)
  7. 2026-05-29 Natalia Granado Recurring set
  8. 2026-05-29 Mariana N went over next steps, email sent, payment all ok!
  9. 2026-05-29 Adi B Studio 1: Your images and Talent Guide have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download your images. AB
  10. 2026-05-28 Audra T great booking! thank you! went over contract

1 earlier entries — the whole thread is under Evidence below.

Complaint form, Wants cut, Unhappy
Nick D - 09/18/2026 12:52 Customer called back to do the settlement offer to close the balance for $ 5505 but she can only afford half of it this month . Customer paid $ 275 today then another $275 on 10/22

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $750 taken up front, $750 outstanding.

never
0 of 0 · $0
0
$750
$750
—
Square has taken $325 2 payments, 2026-05-26 to 2026-09-18 · 1 failed · 4 scheduled, not charged
The CRM shows $750 — Square is $425 lower. Check before quoting a balance to this client.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Kendrick P 2026-06-19 10:46
    Client called needing assistance with making payments and also wanted to cancel. I told her I can't fully cancel because of the fact that she has all images; however, I can offer a reduction in the images and a refinance to lower her payments. She accepted after reviewing the numbers with her. --------------------------- Client Name:Julia Nelms Model Name: Julia Nelms REF# F3892103 Total Package Amount: $4000.00 Amount to date: $750 Date of Shoot: 05/28/26 Date of Complaint: 06/19/26 Sales Sheet: Y ------------------------------ I emailed Inquiries Studio <inquiries@studio-1.us> 10:45?AM (0 minutes ago) to juzzila873 Hello Julia, Thank you for your call today. As discussed, I have applied a $2,500 reduction to your account, eliminating the Z card and website from the package, bringing the total package price down to $1,500. With the $750 already paid, the remaining balance is $750. In addition, I have applied a 12-month refinancing plan, which reduces your monthly payments to $62.50. I’m glad I was able to assist you. If you have any further questions or concerns, please feel free to reach out. Kind Regards, Kendrick
  • Kendrick P 2026-05-29 12:04
    Client emailed good morning, i was wondering how do i log into the portal, i dont have a password for it -------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 12:04?PM (0 minutes ago) to juzzila873 Hello Julia, Thank you for your email. Try to click the reset password option and log in. If you continue to experience further issues, please respond to this email, and I will escalate the issue. Kind Regards, Kendrick
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Emily L 2026-08-11 12:40
    (Vilayath Ali he owns --Big Iron Crane in Orlando calling for her)
  • Emily L 2026-08-11 12:36
    Valayeth Ali boyfriend 407-222-2573 called for her-- Said shes very young and naive and was a foster child as well. Had no idea what she was signing I explained Kendrick assisted her- We will make sure she has access to what she should now have
  • Emily L 2026-07-08 14:50
    lm on vm as she was reduced and didnt pay
  • Natalia Granado 2026-05-29 10:51
    Recurring set
  • Mariana N 2026-05-29 09:29
    went over next steps, email sent, payment all ok!
  • Adi B 2026-05-29 08:08
    Studio 1: Your images and Talent Guide have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download your images. AB
  • Audra T 2026-05-28 14:45
    great booking! thank you! went over contract
  • Alexandra M 2026-05-26 17:24
    work at a restaurant Twin Peaks restaurant sports bar hostess 2nd job ice cream shop filled out the app really into modeling biggest passion and she wants to do it as career models for her friends fashion line height 5/3.5 Alexandra M - 05/26/2026 17:24 - Changed confirmed from No to Full

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-18

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