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Wants a refund

Natalie Hayes D4059460

Money back via Not recorded Waiting on the client · 6d not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Christian England
Natalie Hayes
Dallas
Elly R
—
2026-09-14
$50
$100
$50
6d ago
6d ago
Not recorded
crm-note

What has happened so far

Natalie Hayes complained on 2026-09-14 — 6 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. We answered last, 6 days ago. The ball is with them.

  1. 2026-09-14 Elly R Mom was not having it from the beginning, she pulled me aside very concerned with the reviews. I explained everything I could to ease her. She decided to move forward with shoot but once she
  2. 2026-09-14 intake scan logged on the desk
  3. 2026-09-08 Ronnie K Client called to confirm /// Forward to booker Ronnie K - 09/08/2026 12:53 - Changed confirmed from No to Full
  4. 2026-09-03 Corban A Mom works at a prison 4 days on, 4 days off Client is aware pkgs start at $399 and to be prepared to make a financial decision the day of the shoot.
  5. 2026-09-03 Corban A Super skeptic, Mom looked at reviews online I was very straightforward in letting her know "we do offer portfolio services that can be as much as a few thousand depending on experience level
Refund
…6 15:14 Mom was not having it from the beginning, she pulled me aside very concerned with the reviews. I explained everything I could to ease her. She decided to move forward with shoot but once she was in the office she immediately flipped back to reviews and stated she was told to come in to "have fun and deposit is refunded anyway". She was not going to do anything from the beginning and I probably should not have move forward with her for the shoot but wanted to not have another negative review concern. Please do not have her come back in future, she stated she had a friend that would do his images

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Elly R 2026-09-14 15:14
    Mom was not having it from the beginning, she pulled me aside very concerned with the reviews. I explained everything I could to ease her. She decided to move forward with shoot but once she was in the office she immediately flipped back to reviews and stated she was told to come in to "have fun and deposit is refunded anyway". She was not going to do anything from the beginning and I probably should not have move forward with her for the shoot but wanted to not have another negative review concern. Please do not have her come back in future, she stated she had a friend that would do his images
  • Ronnie K 2026-09-08 12:53
    Client called to confirm /// Forward to booker Ronnie K - 09/08/2026 12:53 - Changed confirmed from No to Full
  • Corban A 2026-09-03 16:55
    Mom works at a prison 4 days on, 4 days off Client is aware pkgs start at $399 and to be prepared to make a financial decision the day of the shoot.
  • Corban A 2026-09-03 16:54
    Super skeptic, Mom looked at reviews online I was very straightforward in letting her know "we do offer portfolio services that can be as much as a few thousand depending on experience level" She thinks he is a good looking kid & can do well with modeling

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-14

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