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Says we scammed them · No photos / product wrong or not delivered

Carolina Ramirez P3728826

Their product via Email Waiting on the client · 6d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Sebastian Ramirez
Carolina Ramirez
Maps A
Alex V
2026-02-15
2026-09-14
$4,000
$2,265
$4,000
6d ago
6d ago
Email
crm-note

What has happened so far

Carolina Ramirez complained on 2026-09-14 by email — 6 days ago. They signed for $4,000 and have paid $2,265, 5 of 5 instalments. Nobody is holding it. Nobody has recorded reading it. We answered last, 6 days ago. The ball is with them.

  1. 2026-09-14 intake scan logged on the desk
  2. 2026-06-09 Steph A called/ spoke to clients mom and spoke about next steps. Clients mom was so grateful for the info added agencies in the email as well.
  3. 2026-06-09 Alejandro P The client emailed: p3728826 MAPS Summarize this email Sebastian Ramirez Jun 8, 2026, 10:53?PM (14 hours ago) to Inquiries Hello my name is carolina Ramírez I enrolled my son Sebastian Ramír (in writing)
  4. 2026-03-26 Michael M Client said she is about to leave and that she wants me to call her at 4, she says she really appreicates the call. Will talk to her later
  5. 2026-03-19 Edward R Client's mother emailed Sebastian Ramirez <sebastianramirezmodel24@gmail.com> 8:06?AM (8 hours ago) to inquiries@mapsstudio.nyc Hi, how are you so I’m reaching out because I haven’t received (in writing)
  6. 2026-03-12 Edward R Client’s mother called stating that her email account had been compromised and she had only recently regained access. She explained that she had not received the materials previously sent. A
  7. 2026-03-11 Steph A Voicemail from NORWALK CT at (203) 829-2059 on Mar 10 2026 5:38 PM Voicemail Emails NORWALK CT - Voicemail box 340 <noreply@voicemail.goto.com> Attachments Tue, Mar 10, 5:38?PM (15 hours ago (in writing)
  8. 2026-02-27 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3728826” in your email and spam search bar. (in writing)
  9. 2026-02-26 Nellie P Client interaction: Thanks yes that email is full so I don't get it 12:06 PM New emails will this be the best contact number 12:06 PM To reach you and what should I safe you as ? Also I want
  10. 2026-02-24 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3728826” in your email and spam search bar. (in writing)

10 earlier entries — the whole thread is under Evidence below.

Scam claim, No photos
…g to get SEBASTIANinto getting casting with pictures that you guys took for us and to be honest it’s been very difficult because I have no idea I’ve been getting charged and I mean it’s a $4000 like I said before that I’ve been paying more than I have to pay completely and to be honest everybody’s telling me that this is a scam that I shouldn’t have done this and to be honest, I didn’t believe in you guys, and I really think that I did a good decision, but I really do need you guys to help me out to get him classing and to get him like some work because I mean olive done is just the pictures and I really need some answers. Can you give me a call back at 203-8292059. I really do appreciate it. Thank you for your time. ////// I replied: Inquiries Studio 3:04?PM (8 minutes…

Evidence gathered 2026-09-19

How they pay
2026-08-25 $248
5 of 5 · $1,240
0
$1,025
$1,735
—
Square has taken $2,240 6 payments, 2026-02-15 to 2026-07-25 · 1 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 6 — emails and anything quoted back, in full
  • Alejandro P 2026-06-09 13:22
    The client emailed: p3728826 MAPS Summarize this email Sebastian Ramirez Jun 8, 2026, 10:53?PM (14 hours ago) to Inquiries Hello my name is carolina Ramírez I enrolled my son Sebastian Ramírez into the agency and am trying to get the website log in and am having this error can you please help me out Also I want to know where I can start sending he’s z cards out to like a list of agency’s or where I want to know why am paying all this money for just photo shoot 4 thousand dollars for a photo shoot and some info am confused please give me a call 2038292059 ///////// Fwd to production ////////////I also emalied: Inquiries Studio 1:20?PM (0 minutes ago) to Sebastian Hello Sebastian, I have forwarded your message to the Production Department so they can assist you with your images. Regarding next steps, I have attached the Talent Guide to this email, which includes a list of agencies and casting websites. I will also forward your account so that someone can guide you through your next steps. Kind regards, Alejandro ////////////I have put a note on Steph's desk for further assistance.
  • Edward R 2026-03-19 16:54
    Client's mother emailed Sebastian Ramirez <sebastianramirezmodel24@gmail.com> 8:06?AM (8 hours ago) to inquiries@mapsstudio.nyc Hi, how are you so I’m reaching out because I haven’t received the email with the e-card and the website for Sebastian‘s photo shoot and we’re waiting to see how we can go forward with this because we’re actually very interested in him starting to meet agents or two star in the career. If you can let me know where I can do where I can go what I should do because he’s very anxious to do so thank you so much for your time. sincerely, Carolina Ramirez. === Fwd Website + zCard p3728826 Emailed Inquiries Studio 4:53?PM (0 minutes ago) to Sebastian Hello Carolina, Thank you for reaching out. I have forwarded the email containing Sebastian’s ZCard and website for review. Please check your inbox and spam folder in case it was filtered there. Once you have had a chance to review everything, please let us know if you have any questions regarding the next steps. Kind Regards, Edward
  • Steph A 2026-03-11 09:18
    Voicemail from NORWALK CT at (203) 829-2059 on Mar 10 2026 5:38 PM Voicemail Emails NORWALK CT - Voicemail box 340 <noreply@voicemail.goto.com> Attachments Tue, Mar 10, 5:38?PM (15 hours ago) to me GoTo logo You received a new voicemail message Info New voicemail message Time: Tuesday, March 10 2026 5:38 PM From: NORWALK CT (203) 829-2059 Duration: 30 seconds Voicemail box: 340 Transcript: Hi, how are you? My name is Carolina Ramirez. I am the mother of Sebastian Ramirez. I am calling because I need to speak to one of the managers regarding my son's pictures. I just haven't been able to see the cards because I lost access to my email. You can please give me a call back at 203-829-2059. Thank you. Rate this transcript's accuracy Star rating Mailbox Capacity: 98/99 available © 2026 GoTo Group, Inc. 333 Summer St, Boston, MA 02210, United States Follow us on Twitter, LinkedIn, Facebook One attachment • Scanned by Gmail -------------- gave sticky to alejandro
  • Emmanuel R 2026-02-27 11:20
    MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3728826” in your email and spam search bar.
  • Emmanuel R 2026-02-24 16:23
    MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3728826” in your email and spam search bar.
  • Adi B 2026-02-19 00:12
    MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. https://sebastianramirez.modelingfolio.com/ AB
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 13
  • Steph A 2026-06-09 14:04
    called/ spoke to clients mom and spoke about next steps. Clients mom was so grateful for the info added agencies in the email as well.
  • Michael M 2026-03-26 13:21
    Client said she is about to leave and that she wants me to call her at 4, she says she really appreicates the call. Will talk to her later
  • Edward R 2026-03-12 14:15
    Client’s mother called stating that her email account had been compromised and she had only recently regained access. She explained that she had not received the materials previously sent. Advised the client that the materials were originally sent on February 27th. Confirmed the email address on file. Client stated she would be creating a new email address specifically for her son’s modeling information. Client also mentioned that she believed the studio would be sending jobs to apply to. Clarified that we are not a modeling agency, and that the studio provides the materials and tools needed to begin a modeling journey, including resources on where to apply for opportunities. Client acknowledged and understood. She will send the new email address so her son’s profile can be updated. Confirmed the correct email for her to send the update.
  • Nellie P 2026-02-26 10:42
    Client interaction: Thanks yes that email is full so I don't get it 12:06 PM New emails will this be the best contact number 12:06 PM To reach you and what should I safe you as ? Also I wanted to ask you how soon will he should we expect a booking or to meet an agent 12:07 PM He's very ancient to start working and to start in the industry 12:07 PM Thursday, Feb 26 Hello ??? 9:46 AM //////fwd to productions
  • Nellie P 2026-02-23 13:57
    Client interaction: Monday, Feb 23 You assigned this conversation to yourself on Feb 23, 10:37 AM You This reminder text is in regards to the website and the zcards being sent out. Did you receive that email? 10:37 AM New messages no 12:25 PM ///fwd to productions
  • Natalia Granado 2026-02-16 12:44
    Recurring set
  • Emmanuel R 2026-02-16 11:17
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Francisco M 2026-02-13 11:54
    texted excited to meet with you. good luck
  • Lauren W 2026-02-11 17:46
    His birthday is coming up
  • Lauren W 2026-02-11 17:43
    fully confirmed has outfits aware 399 Lauren W - 02/11/2026 17:43 - Changed confirmed from No to Full
  • Jill S 2026-02-03 12:12
    I gave Lauren a heads-up on this, as well.
  • Jill S 2026-02-03 12:11
    I had the client's mother on hold to be rebooked, and when I called her, she advised that she also booked her son. I told Mom to bring him in, and we will rebook her on a later date. Maybe you can presell her when you pitch her son, and I'll book her in for her shoot afterwards.
  • Lauren W 2026-02-03 11:43
    brown eyes...no past experience....mom wants him to do it but he is interested in doing it....always encouraged to do modeling....likes to play soccer. and good in school...mom works 2 jobs babysit and works from home...aware not agency and 399

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-14

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