Evidence gathered 2026-09-19

How they pay

Correspondence with the client 10 — emails and anything quoted back, in full

• Tyesha H 2026-07-20 15:17
  Client emailed: From: Tamishia Clayborn <tclayborn77@yahoo.com> Date: Wed, Jul 15, 2026 at 3:52?PM Subject: Re: Statement of Accounts To: STUDIO 1 <finance@studio-1.us> I had requested to cancel my account several times since I haven't accessed the website ans I haven't been able to retake the photos because the makeup and photos were terrible. The agreement was that I could cancel and only pay $800 or retake the photos and continue the membership. I initially requested to retake the photos but I haven't been able to go in to retake them. I sent an email to the customer relations team regarding not being able to retake the photos and requesting to go back to the agreement to only pay $800 for the photos and be done with it since I haven't opened or accessed the website. However I ended up paying way more than $800 with the payments that were beinv autodrafted prior to my credit card being replaced because of fraudulent transactions. I would like to just close the account since I haven't logged into the website and I haven't gone in to retake the photos. Please call me to discuss further as I'd like to resolve this as soon as possible. Best Wishes, Tamishia Clayborn, M.B.A. 916-470-2469 ------------------ I emailed: Inquiries Studio 3:17?PM (0 minutes ago) to Tamishia Hello Tamishia, Thank you for your email and for explaining your concerns. I understand your frustration, and I appreciate you taking the time to share your experience. After reviewing your account, I do want to let you know that the cancellation offer discussed back in December is no longer available, as all of the products and services associated with your account have already been completed and delivered. Because of this, we are unable to reinstate the previous agreement to close the account for $800. However, we'd like to offer one of the following accommodations to help resolve your remaining balance: Option 1: Apply a $500 discount to your current balance of $2,396.99, bringing the adjusted balance to $1,896.99. Extend your payment term by 18 months, resulting in monthly payments of approximately $105.38. You will also retain access to your remaining services, including scheduling your retake session whenever your schedule allows. Option 2: Apply a $1,000 discount to your current balance, bringing the adjusted balance to $1,396.99. Extend your payment term by 18 months, resulting in monthly payments of approximately $77.60. This option is offered as a balance reduction only and does not include the remaining services or a retake session. Please let me know which option you would prefer, or if you have any questions. I'm happy to assist and work toward a resolution with you. Kind Regards, Tyesha
• Caet W 2026-07-17 07:52
  client emailed: I had requested to cancel my account several times since I haven't accessed the website ans I haven't been able to retake the photos because the makeup and photos were terrible. The agreement was that I could cancel and only pay $800 or retake the photos and continue the membership. I initially requested to retake the photos but I haven't been able to go in to retake them. I sent an email to the customer relations team regarding not being able to retake the photos and requesting to go back to the agreement to only pay $800 for the photos and be done with it since I haven't opened or accessed the website. However I ended up paying way more than $800 with the payments that were beinv autodrafted prior to my credit card being replaced because of fraudulent transactions. I would like to just close the account since I haven't logged into the website and I haven't gone in to retake the photos. Please call me to discuss further as I'd like to resolve this as soon as possible. Best Wishes, fwd'd to inq
• Tyesha H 2026-05-18 15:08
  Client emailed: Tamishia Clayborn <tclayborn77@yahoo.com> 12:32?PM (2 hours ago) to me Hi Grecia, After further thought and deliberation. I have come to the conclusion that it is in my best interest to cancel my account completely. I have not had the opportunity to go and retake the photos as I have had several life events that have prevented me from being able to do that. In addition, I have never logged into the website either. Per our discussion that was one of the options you offered and at this time it makes the most sense for me to cancel my account. Please let me know if you have any questions or if you need any additional information from me. Tamishia Clayborn, M.B.A. 916-470-2469 ------------------ I emailed: Inquiries Studio 3:08?PM (0 minutes ago) to Tamishia Hello Tamishia, Thank you for your email and for sharing your concerns. I do want to let you know that the cancellation offer discussed back in December is no longer available, as all of the products associated with your account have already been completed and delivered. At this time, the best accommodation we are able to offer is a $500 discount toward your remaining balance of $2,396.99, bringing the adjusted balance to $1,896.99. In addition, we can extend the payment term by 18 months, which would make the monthly payment approximately $105.38. We would still love the opportunity for you to utilize the services available to you, including your retake session when your schedule allows. Please let me know if you would like to move forward with this adjusted arrangement or if you have any questions. Kind Regards, Tyesha 05/20/2026 11:44 - [May 20, 2026, 11:44 AM] Natalie (Edited): Customer requested account cancellation; we acknowledged concerns but did not confirm cancellation.
• Tyesha H 2026-02-20 10:58
  Client emailed: Tamishia Clayborn Feb 19, 2026, 4:25?PM (18 hours ago) to Inquiries Hi Grecia, I am emailing you to set up my photo shoot retake as due to inclement weather/the snow storm in January, I was not able to make it to the original photoshoot retake. When I spoke to you about thus we discussed rescheduling the photoshoot for this month and at the time you indicated that I needed to call closer to the date I needed to reschedule for because you didn't have access to reschedule it that far in advance. However, I have made several attempts to call to reschedule the photoshoot, but the phone system keeps stating no one is available even though I am calling during your normal business hours. Can you please call me ASAP so we can get the retake photoshoot rescheduled? Tamishia Clayborn, MBA 916-470-2469 -------------- I emailed: Inquiries Studios1 10:57?AM (0 minutes ago) to Tamishia Hi Tamishia, Thank you for your message. I sincerely apologize for the difficulty you’ve had reaching us by phone. I will contact you shortly so we can reschedule your retake photoshoot as soon as possible. We truly appreciate your patience, especially with the weather-related cancellation in January, and we’ll make sure everything is taken care of. I look forward to speaking with you soon! Kind Regards, Tyesha
• David M 2026-01-14 15:22
  Website + zCard Studio-1: Your website and zCards have been sent out via email from production@studio-1.us Please search D2882867 in your email search bar and check your spam folder. Website Address: https://tamishiaclayborn.modelingfolio.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://tamishiaclayborn.modelingfolio.com/login Click "Log in" on the upper right-hand corner. Username: tclayborn77@yahoo.com Login Code: d2882867
• Grecia Martinez 2026-01-09 12:19
  Final Follow-Up: Response Required by 01/09/2026 GRECIA Inquiries Studios1 <inquiries@studio-1.us> 12:19?PM (0 minutes ago) to tclayborn77 Good afternoon Tamishia This is our third and final follow-up regarding the options we provided. As of today, we have not received a response. Please ensure you reply to this email by the end of business day today to avoid your contract remaining unchanged. If you have any questions or need assistance, please contact us at your earliest convenience. Thank you for your prompt attention to this matter. Kind Regards, Grecia
• Grecia Martinez 2025-12-19 15:53
  client called back. we talked about the offers i gave her to settled her account. which were to bring her back in to retake the photos or to reduce her to what she paid. she had concerns about the images and make up, said when she saw herself when she went home the makeup looked very bad. i explained that we did get to review the images and can definitely confirm the images are good and meet industry standards. she also had concerns about the time frame of the materials, as elly said they would take 3-4 weeks but she also said she could get work within a week. i let her know that it is definitely possible to get work within a few weeks, however, it is not guaranteed. she asked me what would happen if she pays for the package and she doesnt get any work. i explained that we have succesfully helped many of our models get signed to agencies and utilize their materials in order to get them work, so it really depends on the leg work thats been put in, but as i had explained, work can't be guaranteed. she asked me to give her a few days to think about what she would like to do, seh also requested for her materials to be resent for her to download to her computer. resent the WT. and followed up via email: Inquiries Studios1 <inquiries@studio-1.us> 12:17?PM (3 hours ago) to Tamishia Good afternoon Tamishia Thank you for your email I have tried to reach you via phone call to address your concerns. Please give us a call at 469-902-5890 ext. 2 at your earliest convenience Our administrative offices are open weekdays from 9:00 AM to 5:00 PM EST. Kind Regards, Grecia
• Grecia Martinez 2025-12-19 12:17
  Tamishia Clayborn 11:21?AM (28 minutes ago) to inquiries Hi Grecia, I'd like to speak to someone if possible. Would someone bring able to call me to discuss this matter as I'd like to gain more clarity. Please let me know if that is possible and when/what time someone would be able to reach out to me. Yahoo Mail: Search, Organize, Conquer On Thu, Dec 18, 2025 at 8:48 AM, Inquiries Studios1 <inquiries@studio-1.us> wrote: ---------------------------------------------------------------- i called her. no answer. couldnt leave message, mailbox is full i emailed: Inquiries Studios1 12:17?PM (0 minutes ago) to Tamishia Good afternoon Tamishia Thank you for your email I have tried to reach you via phone call to address your concerns. Please give us a call at 469-902-5890 ext. 2 at your earliest convenience Our administrative offices are open weekdays from 9:00 AM to 5:00 PM EST. Kind Regards, Grecia
• Grecia Martinez 2025-12-18 09:48
  Tamishia Clayborn Wed, Dec 17, 1:59?PM (19 hours ago) to inquiries I don't recall receiving any photos to review or approve. Also I was told that I would receive a follow up call after my photo session to discuss things and that did not happen. In addition, after reviewing several comments on the Better Business Bureau page, it seems that several promises that were made regarding locating work, etc were not fulfilled yet people paid $4k or more for photos they couldn't use or distribute. So that's what makes me uncomfortable doing business with you as it appears you all have over promised and underdelivered for people more than once. Along with my previous concerns with the makeup and hair etc. That I stated in my previous emails. Yahoo Mail: Search, Organize, Conquer On Wed, Dec 17, 2025 at 10:04 AM, Inquiries Studios1 <inquiries@studio-1.us> wrote: ------------------------------------------------------------------- Inquiries Studios1 9:48?AM (0 minutes ago) to Tamishia Good morning Tamishia Thank you for taking the time to share your concerns. We appreciate your openness and would like to address each point you raised. First, we would like to clarify that your images were sent to the email address we have on file via WeTransfer on 12/15/2025. We understand that files can occasionally be missed or filtered, and we are more than happy to resend the link if needed. Regarding reviews, like any business, we do receive a range of feedback, both positive and negative, as every client’s experience is unique. This is also reflected in our A rating with the Better Business Bureau, which is based on our overall business practices and responsiveness. We have successfully assisted many models in getting signed with agencies and taking their first steps into the modeling industry through our guidance and the professional materials created in our studio. These images are produced specifically to meet current industry standards. We would also like to kindly dispute the statement that we “overpromise” or “underdeliver.” Every client who chooses to move forward with our services is clearly informed of the process and the materials they will receive prior to proceeding. Our goal has always been to be transparent and supportive throughout the experience. That said, we understand your discomfort and, in the interest of reaching an amicable resolution, our management team is willing to offer the following options so you may fulfill your contractual obligations while retaining value from your experience: Option 1: A full reshoot at no additional cost, allowing us the opportunity to address your concerns with hair, makeup, and overall presentation. Option 2: We can reduce your package to the amount you have paid as of today ($800). For this amount, you will be allowed to keep the selection of images and the model guide that have already been delivered, and no further materials will be sent. Please let us know which option you would like to move forward with, or if you have any additional questions. We remain committed to working with you in a professional and supportive manner. Kind Regards, Grecia
• Grecia Martinez 2025-12-17 09:49
  Client Name: Tamishia Clayborn Model Name: Tamishia Clayborn REF# D2882867 Total Package Amount: $4,000 Amount to date: $800 Date of Shoot: 12/14/2025 Date of Complaint: 12/16/2025 Sales Sheet: Y ------------------------------------------------- Re: Sales Form GRECIA STUDIO 1 Tamishia Clayborn <tclayborn77@yahoo.com> Dec 16, 2025, 10:53?PM (10 hours ago) to inquiries To Whom It May concern: I called yesterday 12/15/2025 and spoke to 2 of your representatives and requested to cancel the agreement that I signed. I also left a voicemail on the evening of the day of the photoshoot 12/14/25 requesting for someone to please call me. I don't feel comfortable about this and the makeup wasn't appealing to my face. I feel like the makeup artist didn't do my makeup well and essentially didn't truly make me look like myself. In the pictures I look totally different. I requested a phone call and left a voicemail on Sunday night 12/14/2025, the day of my photoshoot. But I didn't receive a return phone call. I also called and spoke to 2 representatives and left a text and voicemail for Jonathan who recruited me advising that I wanted to cancel my agreement. Therefore, since I informed you all via a recorded line, text, and several voicemails almost immediately after the photo shoot, I want to request a full refund and to cancel my contract agreement. I know the calls were recorded and there is a record that I made this request in a timely matter. I don't feel comfortable about this and I don't think there were many viable photos to chose from that were usable for a profile or resume. Please proceed with canceling my contract and issuing my refund. I would appreciate an immediate response to my request since after speaking to your representatives Mario who informed me I had to submit my request via email even after I told him I wanted to cancel my contract agreement because I don't feel via with the photos or makeup. I would appreciate your immediate response to this matter. Tamishia Clayborn 916-470-2469 -------------------------------------------------- Inquiries Studios1 9:48?AM (0 minutes ago) to Tamishia Good morning Tamishia Thank you for your email We are sorry to hear that you are dissatisfied, as our goal is always to deliver high-quality materials that meet professional standards and support our clients’ success. The images produced by our team are created in collaboration with experienced photographers, stylists, and editors who specialize in the modeling industry. Every element of the shoot, including lighting, angles, makeup, wardrobe, and posing, is carefully planned and executed to complement each client’s unique features while aligning with established industry standards. These standards are designed to ensure that the final product is suitable and competitive for submission to agencies and casting platforms. Our team has carefully reviewed your images and can confirm that they meet industry standards and are fully appropriate for agency and casting submissions. We understand that personal taste and individual preferences can vary; however, portfolio images are created specifically to align with professional and industry expectations rather than personal styling alone. We acknowledge receipt of your calls, messages, and email requesting cancellation. That said, we would like to respectfully remind you that the agreement you signed to confirm your purchase is a legally binding contract and is not subject to cancellation. At this time, we are unable to move forward with a refund, as production of your materials has already begun and delivery is in progress. If there are specific aspects of the images you are unhappy with, we welcome your feedback so we can better understand your concerns. We are happy to explore options such as additional editing or a possible reshoot. We remain committed to supporting you within the scope of your agreement and are happy to assist with any questions regarding the use of your materials or next steps moving forward. Kind Regards, Grecia

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 19

• Nellie P 2026-02-20 11:21
  Reached out to the client to reschedule the appointment for the reshoot but she still has multiple complaints and is very adamant on getting scheduled on a Sunday no matter how many times the rules are explained to her. i tried accommodating her for march 8th but she said no because she would be on her period. she wants to call back to be scheduled for the 23rd of march however its too far out to book. i told her to call back and that i couldnt guarantee the date would be available
• Grecia Martinez 2026-01-20 16:56
  i called her back. she has to reschedule the reshoot because of the snow. told her to reach out 2 weeks in advance. she said asked about the payment that socming out on the 14th of feb. i told her the payment is set to come out on the 14th. she thought i had skipped it. told her i did not because in reality i shouldnt. toldher i will skip it as an additional acomodation but that would be the furthest i can extend it to. moved payment to february
• Tyesha H 2026-01-20 16:24
  Client called in due to missed call from Grecia I explained that she wasn't available and would give her a call back
• Grecia Martinez 2026-01-15 10:13
  i was able to schedule the retake. Client would like to have her makeup done by KARLA. she is doing all 4 looks. did not like her pictures from her first shoot. She was not happy with th emakeup form the last shoot at all and was not comforatble with the makeup artist that did he rmakeup that day. i called her to let her know.
• David M 2026-01-14 13:00
  Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
• Grecia Martinez 2026-01-14 12:35
  client called in. she said she spoke to jonathan and he also gave her feedback about the photos. so she wants to come back in for the retake. however, she wants us to hold off on the payments until she comes back in. i explained that i am unable to do that, her first payment comes out on the 28th, the most i can do is to skip he runtil the 14th of february, and i would be giving her a whole 2 months. i also explained that he rmaterials would have to be sen tout by today, as we have to remain within the timeframe in the contract. she asked me to ask soemone else and see what we can do. i put her on hold and then explained that we need the materials sent out and we can update them with th enew photos when she comes in. she said okay, i explained we do retakes mon - thurs from 9:30 - 12:00. she said can only do weekends. put her on hold again and offered to bring her in on the 18th or 25th at 10:30. she said the 25th, i tried to schedule it but the system wont le tme, she also wants to have Karla as her makeup artist. told her i would have to check with my supervisor to see what days karla is in and explained that my system is not letting me schedule her. told her i will give her a call by the end of today. i let prod know that the materials need to be sent out by today.
• Alejandro P 2026-01-14 11:49
  Client called in and requested to speak to Grecia call was transfer.
• Alejandro P 2026-01-13 11:57
  Client called in and ask me questions about Grecia Email so I start answering her questions but she had to go and said she will call back .
• Alejandro P 2026-01-12 13:13
  Client called in and requested to speak to Grecia So I told her she was on Lunch and I would let her know so she can call her back.
• Grecia Martinez 2026-01-05 16:02
  Tamishia Clayborn 3:31?PM (2 minutes ago) to Inquiries Hi Grecia, I'd like to retake the photos for the formal wear and everyday wear since those are the photos that I didn't like how the makeup was done. The person who worked on my makeup made me look like a clown basically when she added the eyeshadow and blush. In addition, she smelled like Marijuana which is an indication to me that she could have been high when she was doing my makeup. Therefore, because the makeup wasn't appealing it throws off the photos. Hence the reason I requested to retake the glam shot and everyday looks that had the extra makeup. The only viable photos were the ones that were the t-shirt and athletic look. Which to me, doesn't make sense for me to take the photos as is with the $800 being the final payment since 2 of the looks photos are not usable because the makeup wasn't good. Are they willing to allow me to retake those 2 looks with a different makeup artist that knows how to do makeup for black women and that is sober? That way I can at least have photos that are usable for the other 2 looks for the $800. I already paid? Please let me know if that is possible. Tamishia Clayborn, MBA 916-470-2469 ----------------------------------------------------------- Good afternoon Tamishia Thank you for your email As previously explained, we are unable to provide a two-look retake and apply the reduction offered. Please keep in mind that by reducing your package to the $800 already paid, we would be extending an additional discount of $700, as the selection of images and model guide package alone is valued at $1,500. Please note that we are not obligated to reduce or modify the package once the contract is signed. Any offer to reduce the agreement has been extended in good faith in an effort to resolve your concerns. Your request has been reviewed by our management team, and at this time, we are unable to offer any additional options beyond the two that were already presented: Option 1: A full reshoot at no additional cost. This would allow us the opportunity to fully address your concerns regarding hair, makeup, and overall presentation. Option 2: Reduction of your package to the amount paid to date ($800). Under this option, you may keep the selection of images and model guide that have already been delivered, and no further materials or services will be provided. We have also taken the time to review your images and can confirm that they meet the professional standards required by the industry. Every element of the shoot, including lighting, angles, makeup, wardrobe, and posing, is carefully planned and executed to complement your unique features while aligning with industry expectations. These standards are designed to ensure that the final images are suitable for agencies and industry professionals. That said, we understand that photography and styling preferences can be subjective. While the images meet industry requirements and were created to showcase your strengths, we recognize that personal taste may vary. At this time, the two options listed above are final. Please let us know how you would like to proceed before 01/09/2025 and we remain committed to resolving this matter professionally. Kind Regards, Grecia
• Grecia Martinez 2025-12-30 15:51
  client called in to talk about th eoffers i gave her. she said she's mostly unhappy with 2 of th elooks so she is not looking to come in for a full retake. she was talkign about the images saying the makeup was horrible. i once again explained the offers i gave her. she actually wanted to request to come back in to retake the 2 looks she doesnt like AND reduce her package to the $800 she's paid. told her we are not able to do that as the selection of images and guide is a total of $1,500. and retakes are typically $800. she said she will thinkk about it again and get back to me.
• Grecia Martinez 2025-12-19 14:27
  called her back, she wanted more information, said she read negative feedback online and is confused on what we do exactly. i explained the whole process from when she is initially reached out to by the bookers to when she is in the viewing room. she said she didnt submit an application she was just randomly reached out to. i explained everything her package includes and what we do to help. i explained that we don't do the work for her as we are not an agency, but we provide her with the tools and resources that she needs to get started. she was at the car dealership so she will call back later.
• Tyesha H 2025-12-19 13:12
  Client called in to speak with Grecia Info was given to Grecia to follow up
• Grecia Martinez 2025-12-17 11:03
  Tamishia Clayborn 10:28?AM (33 minutes ago) to Inquiries I informed you prior to the 24 hour cancelation time frame and also prior to you beginning the process of producing the photos. Your choice to continue with producing the photos is on you. As I did inform you of my choice to cancel prior to 24 hours of the photoshoot. Therefore, based on that information. I would like a full refund and I still want to cancel this contract. Please proceed with my request for cancelation and refund request or I will have to get my lawyers involved. Yahoo Mail: Search, Organize, Conquer -------------------------------------------------- Inquiries Studios1 11:03?AM (0 minutes ago) to Tamishia Hello Tamishia Thank you for your email We want to clarify a few important points to ensure there is no misunderstanding. First, we do not have a 24-hour cancellation policy. The agreement you signed does not provide for cancellation based on a 24-hour notice, nor does it allow for cancellation once services have been rendered. Your photoshoot was completed as scheduled, and the production process follows the standard delivery timeline outlined in the agreement, which is approximately 3–4 weeks. As such, the post-production process does not stop once images are captured, as it proceeds in accordance with those contractual terms. Additionally, as we have previously explained, we are more than willing to review any specific concerns you have regarding the images. If there are particular photos you are dissatisfied with, we welcome those details so we can properly address them. Our goal is always client satisfaction, and we are happy to explore reasonable options such as additional editing adjustments or, where appropriate, a possible retake. At this time, we are unable to approve a full refund or contract cancellation, as the services have already been provided in accordance with the agreement. However, we remain open to working with you toward a constructive resolution within the scope of the contract. Please let us know how you would like to proceed and provide any specific feedback on the images so we may assist you further. Kind Regards, Grecia
• Natalia Granado 2025-12-15 13:02
  Recurring set 12/17/2025 09:24 - Remove From AI
• David M 2025-12-15 10:56
  Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
• Miguel D 2025-12-15 10:49
  client called in wanting to cancel she said she only saw like 2 or 3 images she liked at the studio. I told her she should wait to receive all her products to make her final decision. I told her she will get all her edited images from the day and she can request to edit and touch them up. She then mentioned she may not like the images used for her zcard and I let her know she can choose whatever images she would like for the zcard. She then said she still doesn't feel she wants to continue and would like to cancel, I sent her inquires email and let her know to send her request in an email.
• Elly R 2025-12-14 13:55
  Thanks Jonathan! Slll set with MSP
• Jonathan M 2025-12-04 13:36
  5'6 180lbs no exp no portfolio/plus one/works full time in insurance does schooling with Drama casting classes/exp 399.00/hobbies/ drawing wants to make a legacy for herself, content creation/ Jonathan M - 12/08/2025 11:20 - Changed confirmed from No to Attempted Jonathan M - 12/09/2025 12:50 - Changed confirmed from Attempted to Half Jonathan M - 12/12/2025 10:47 - Changed confirmed from Half to Full