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Wants out of the contract · No photos / product wrong or not delivered

Joangel Gonzalez C4041318

Out of the contract via Email Direction not recorded not confirmed as a complaint yet
$400
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Joangel Gonzalez
Joangel Gonzalez
Chicago
Samuel G
—
2026-09-14
$400
$800
$400
6d ago
6d ago
Email
crm-note

What has happened so far

Joangel Gonzalez complained on 2026-09-14 by email — 6 days ago. They signed for $400 and have paid $800. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-14 intake scan logged on the desk
  2. 2026-09-09 Perry K Angel good to go, (does have a slight cold), Outfits/address/directions/2 entrances/ID/Card/drinks/snacks/excited/fully confirmed Perry K - 09/09/2026 13:04 - Changed confirmed from No to Fu
  3. 2026-08-26 Ronnie K Client sent email: JoAngel Gonzalez <gonzalez.joangel224@gmail.com> 3:58?PM (0 minutes ago) to confirmations@mapsstudio.nyc Hello ! My name is Angel, short for Joangel Gonzalez. I’m emailing (in writing)
  4. 2026-08-21 Perry K Modeled when she was 12...TRANS MALE TO FEMALE...loves clothes, is a stylist, so has been in the industry for awhile...full time hairstylist..is a writer, writing a novel (fantasy), loves cl
Cancel contract, No photos
…tart Package — $4,000 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $6,000 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 312-620-9390 ext. 2. Kind Regards, Tyesha

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $350 1 payment, 2026-09-12 to 2026-09-12
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Ronnie K 2026-08-26 16:01
    Client sent email: JoAngel Gonzalez <gonzalez.joangel224@gmail.com> 3:58?PM (0 minutes ago) to confirmations@mapsstudio.nyc Hello ! My name is Angel, short for Joangel Gonzalez. I’m emailing about my appointment on monday. I need to cancel it for now, I appreciate the offer immensely, I need some more time and unfortunately I don’t think two weeks is enough for the appointment I want to reschedule so the best would be to cancel it for the moment. I apologize for any inconvenience. /// Forward to booker/manager 08/27/2026 12:06 - [Aug 27, 2026, 12:06 PM] Natalie: Customer Angel canceled their appointment, and the request was forwarded to Perry for follow-up. 08/27/2026 12:06 - [Aug 27, 2026, 12:06 PM] Natalie: Removed from AI: Escalated to booker undefined - AI stopped by reviewer 08/27/2026 12:06 - [Aug 27, 2026, 12:06 PM] Natalie: Customer Angel canceled their appointment, and the request was forwarded to Perry for follow-up. 08/27/2026 12:06 - [Aug 27, 2026, 12:06 PM] Natalie: Removed from AI: Escalated to booker undefined - AI stopped by reviewer Perry K - 08/27/2026 13:15 - Changed confirmed from No to Attempted Bobbie M - 08/27/2026 16:44 - Changed confirmed from Attempted to No
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 2
  • Perry K 2026-09-09 13:04
    Angel good to go, (does have a slight cold), Outfits/address/directions/2 entrances/ID/Card/drinks/snacks/excited/fully confirmed Perry K - 09/09/2026 13:04 - Changed confirmed from No to Full
  • Perry K 2026-08-21 15:18
    Modeled when she was 12...TRANS MALE TO FEMALE...loves clothes, is a stylist, so has been in the industry for awhile...full time hairstylist..is a writer, writing a novel (fantasy), loves clothes, a nerd at heart, huge Star Wars fan, animae conventions, her dad owns a Medical Spa...likes print modeling, hair modeling, very creative and artistic

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-14

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