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Says we scammed them

Hamza Mohammed D4060001

bucket not set via Not recorded Direction not recorded not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Hamza Mohammed
Hamza Mohammed
Dallas
Rachel S
—
2026-09-13
$50
$100
$50
7d ago
7d ago
Not recorded
crm-note

What has happened so far

Hamza Mohammed complained on 2026-09-13 — 7 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-13 Rachel S felt we were a scam kept calling Hannas phone while i was speaking to see if my phone would ring said hes too busy to add this to his schedule i tried to explain we are separate but work tog
  2. 2026-09-13 intake scan logged on the desk
  3. 2026-09-10 Hanna L Confirmed and is excited for his photoshoot. Hanna L - 09/10/2026 13:25 - Changed confirmed from Half to Full
  4. 2026-09-10 Hanna L Text me all wardrobe options late last night. He is at the dentist and is going to call me in 2 hours to do verbal confirmation.
  5. 2026-09-09 Hanna L Lft vm msg.
  6. 2026-09-09 Hanna L He is sending me his wardrobe options. Hanna L - 09/09/2026 18:23 - Changed confirmed from No to Half
  7. 2026-09-04 Hanna L Originally from Ethiopia and moved here 3 years ago. He said, my motivation comes from a strong interest in fashion, commercial branding, and building a professional career in the industry.
Scam claim
Rachel S - 09/13/2026 17:10 felt we were a scam kept calling Hannas phone while i was speaking to see if my phone would ring said hes too busy to add this to his schedule i tried to explain we are separate but work together and im not sure if he understood

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $50 1 payment, 2026-09-04 to 2026-09-04
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Rachel S 2026-09-13 17:10
    felt we were a scam kept calling Hannas phone while i was speaking to see if my phone would ring said hes too busy to add this to his schedule i tried to explain we are separate but work together and im not sure if he understood
  • Hanna L 2026-09-10 13:25
    Confirmed and is excited for his photoshoot. Hanna L - 09/10/2026 13:25 - Changed confirmed from Half to Full
  • Hanna L 2026-09-10 10:50
    Text me all wardrobe options late last night. He is at the dentist and is going to call me in 2 hours to do verbal confirmation.
  • Hanna L 2026-09-09 18:30
    Lft vm msg.
  • Hanna L 2026-09-09 18:23
    He is sending me his wardrobe options. Hanna L - 09/09/2026 18:23 - Changed confirmed from No to Half
  • Hanna L 2026-09-04 15:53
    Originally from Ethiopia and moved here 3 years ago. He said, my motivation comes from a strong interest in fashion, commercial branding, and building a professional career in the industry. Works at Autobody Shop. Plays Soccer. He is Majoring in Digital Marketing. Knows it's 3+ hours and packages start at 399. We are not the Agency.

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-13

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