← Back to the board
Wants a refund

Roma Shah D4059953

Money back via Not recorded Waiting on the client · 8d not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

June Goyal
Roma Shah
Dallas
Elly R
—
2026-09-12
$50
$100
$50
8d ago
8d ago
Not recorded
crm-note

What has happened so far

Roma Shah complained on 2026-09-12 — 8 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. We answered last, 8 days ago. The ball is with them.

  1. 2026-09-12 Elly R Thanks Alecia, mom misunderstood what she was doing here. Dad did not agree to making decisions on day and FLIPPED out in the office. Stating he was being held hostage, I told him he did not
  2. 2026-09-12 intake scan logged on the desk
  3. 2026-09-04 Alecia H June, Full time student, Mom is a house Wife, Dad works full time in IT, Mom has always wanted her to model. Alecia H - 09/09/2026 14:04 - Changed confirmed from No to Full
Refund
…ut in the office. Stating he was being held hostage, I told him he did not have to make any decision nor purchase anything. I explained if he wanted to have her model later, we should secure images and move on from there. He got mad and stormed out of the office. Mom said she would do the 2 images with deposit and not refunded. Dad expected ALL images for free and I explained that would not be the case. He was not happy. I told mom I would inform team of interaction with dad and she stated yea his actions are just like this and just wanted the pics. WILD!

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 2
  • Elly R 2026-09-12 13:53
    Thanks Alecia, mom misunderstood what she was doing here. Dad did not agree to making decisions on day and FLIPPED out in the office. Stating he was being held hostage, I told him he did not have to make any decision nor purchase anything. I explained if he wanted to have her model later, we should secure images and move on from there. He got mad and stormed out of the office. Mom said she would do the 2 images with deposit and not refunded. Dad expected ALL images for free and I explained that would not be the case. He was not happy. I told mom I would inform team of interaction with dad and she stated yea his actions are just like this and just wanted the pics. WILD!
  • Alecia H 2026-09-04 15:18
    June, Full time student, Mom is a house Wife, Dad works full time in IT, Mom has always wanted her to model. Alecia H - 09/09/2026 14:04 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-12

Pick your name at the top of the page to work this case.