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Buyer's remorse — changed their mind · Wants a refund

Elizabeth Boylan P3884023

Money back via Email Direction not recorded not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Elizabeth Boylan
Elizabeth Boylan
Maps A
Alex V
—
2026-09-11
$3,000
$6,000
$3,000
9d ago
9d ago
Email
crm-note

What has happened so far

Elizabeth Boylan complained on 2026-09-11 by email — 9 days ago. They signed for $3,000 and have paid $6,000. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-11 intake scan logged on the desk
  2. 2026-06-23 Ronnie K Client texted: Monday, Jun 22 Please delete the website I am so unhappy with my experience. Your manager didn't not call me today and I am very unhappy with the entire experience. 9:10 PM Ev
  3. 2026-06-22 Emmanuel R Emailed client: We've updated your zCard. You'll find it attached. (in writing)
  4. 2026-06-19 Ronnie K Client texted upset: All the information on the z card is wrong. My hair is brown not black my eyes are brown not green. And my measurements are not 36 36 38 my measurements are 34-29-37 3:4
  5. 2026-06-19 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3884023” in your email and spam search bar. (in writing)
  6. 2026-06-11 Ronnie K Client texted: I already have had many issues that the production department had to fix. This is quite aggravating spending so much money for something doesn't work. 10:30 AM I am very disap
  7. 2026-06-03 Ronnie K Client texted: Where do I find the comp card I don't see it on the website 10:16 AM /// Forward to production
  8. 2026-05-29 Emmanuel R MAPS Studio: This is the Production Department. We have since resolved the issue with your Dashboard. You should now be able to view/download your photos.
  9. 2026-05-29 Steph A Elizabeth Boylan May 27, 2026, 7:13?PM (2 days ago) to me Stéphanie, I found this Even in Eventbrite and reach out via email and Instagram to see what is required, but have not heard back. I (in writing)
  10. 2026-05-28 Ronnie K Client texted: Thursday, May 28 Still can't access the portal all I see is this screen 10:03 AM /// Forward to production

7 earlier entries — the whole thread is under Evidence below.

Buyer's remorse, Refund, No photos, Hardship, Unhappy
… Maps Studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> 10:17?AM (0 minutes ago) to eboylan1310@gmail.com Hello, My name is Alejandro, and I am the manager at the corporate office. Your account has been forwarded to me by our Confirmation Department for further review. I’m sorry to hear that you feel dissatisfied with the service you have received. I would like to speak with you to better understand what happened, address any concerns you may have, and clarify the services included with your package. I would also like to discuss the options available to assist you with your materials and account. Please give me a call at your earliest convenience. I am available Monday through Friday, from 9:00 AM to 5:00 PM at: 929-624-2474 | 617-466-9980 I look forwa…

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $3,000 2 payments, 2026-05-12 to 2026-05-26
Agrees with the CRM.
Correspondence with the client 5 — emails and anything quoted back, in full
  • Emmanuel R 2026-06-22 16:24
    Emailed client: We've updated your zCard. You'll find it attached.
  • Emmanuel R 2026-06-19 15:24
    MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3884023” in your email and spam search bar.
  • Steph A 2026-05-29 09:22
    Elizabeth Boylan May 27, 2026, 7:13?PM (2 days ago) to me Stéphanie, I found this Even in Eventbrite and reach out via email and Instagram to see what is required, but have not heard back. Is this legit? Please let me know. Elizabeth IMG_3449.png Envoyé de mon iPhone Le 27 mai 2026 à 11:25?AM, Stephani <stephani.studio.one@gmail.com> a écrit : Stephani 9:21?AM (0 minutes ago) to Elizabeth Hello Elizabeth, Thank you for your email. I completely understand your concern. Unfortunately, it is often difficult to determine whether an event or opportunity is legitimate before applying, as many organizations provide limited information upfront. What I typically recommend is applying to opportunities that interest you and then reviewing any offers, contracts, or additional details you receive afterward. Once you receive an offer or are contacted by the event organizers, I would be happy to help you review the information and look for any potential red flags. In the meantime, continue researching the company or event online, checking for reviews, social media activity, and a professional website. These can sometimes provide helpful clues about their credibility.
  • Adi B 2026-05-27 09:15
    Client emailed: "Hi just wondering where I find out about the networking events?" "Also wondering about the photos that will be on my website. Will I be able to change or veto them of if I don’t like them?" Production response: "Good morning, Attached is your talent guide. Towards the end of the talent guide are websites you can apply to. Once you receive your website, you will have access to make any changes you'd like. You will not have editing access to your Z Card, but you can send us edit requests and we will update it for you." AB
  • Rob A 2026-05-14 18:06
    client replied to good luck text 'i am' Rob A - 05/14/2026 13:06 - Changed confirmed from No to Half
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11
  • Ronnie K 2026-06-23 09:06
    Client texted: Monday, Jun 22 Please delete the website I am so unhappy with my experience. Your manager didn't not call me today and I am very unhappy with the entire experience. 9:10 PM Everything has been wrong every step of the experience. 9:11 PM I regret my decision saying yes and spending any money on this company. 9:11 PM Please let me know if any sort of refund is available 9:12 PM This experience has been horrible 9:13 PM /// Forward to Inquiries Attn: Alejandro
  • Ronnie K 2026-06-19 15:52
    Client texted upset: All the information on the z card is wrong. My hair is brown not black my eyes are brown not green. And my measurements are not 36 36 38 my measurements are 34-29-37 3:43 PM New messages I hate that I spent money for this service. I regret it very much. 3:44 PM /// Forward to production / Inquires
  • Ronnie K 2026-06-11 10:34
    Client texted: I already have had many issues that the production department had to fix. This is quite aggravating spending so much money for something doesn't work. 10:30 AM I am very disappointed and wish I never signed up. 10:32 AM I replied: It's technology, I understand how aggravating it is. We are working on it 10:33 AM
  • Ronnie K 2026-06-03 10:56
    Client texted: Where do I find the comp card I don't see it on the website 10:16 AM /// Forward to production
  • Emmanuel R 2026-05-29 15:32
    MAPS Studio: This is the Production Department. We have since resolved the issue with your Dashboard. You should now be able to view/download your photos.
  • Ronnie K 2026-05-28 11:13
    Client texted: Thursday, May 28 Still can't access the portal all I see is this screen 10:03 AM /// Forward to production
  • Ronnie K 2026-05-27 16:30
    Client texted: It won't let me in it says the site is being set up 4:03 PM /// I replied: Hi Elizabeth, I'm Ronnie with Studio Confirmations. We are aware of an issue. Can you please keep trying thru out the day? If nothing by tomorrow, please reach out. In the mean time, I am letting production know as well. Thanks /// Forward to production
  • Emmanuel R 2026-05-27 16:00
    MAPS Studio: Your images and talent guide have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Steph A 2026-05-27 11:26
    called/ discussed/ all good ------- sent next steps
  • Ronnie K 2026-05-19 10:36
    Client called to fully confirm photoshoot. Went over everything, she is looking forward to the experience. Ronnie K - 05/19/2026 10:36 - Changed confirmed from Half to Full
  • Rob A 2026-05-12 16:35
    works in doctors surgery a little cynical regarding deposit nice lady though understands packages from $399 t&cs read word for word

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-11

Pick your name at the top of the page to work this case.