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Chargeback / bank dispute · Wants out of the contract

Chrismene Sinel M4004434

Money back via Bank — chargeback Direction not recorded not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Naisha Lamour
Chrismene Sinel
Studio 1
Terri M
—
2026-09-11
$3,000
$6,000
$3,000
9d ago
9d ago
Bank — chargeback
crm-note

What has happened so far

Chrismene Sinel complained on 2026-09-11 by bank — chargeback — 9 days ago. They signed for $3,000 and have paid $6,000. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-11 intake scan logged on the desk
  2. 2026-08-17 mike h Client issued CB for $2950. CB disputed - payments stopped vm
  3. 2026-08-12 David M Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c
  4. 2026-08-04 Kendrick P Client emailed sinel chrislene Jul 31, 2026, 1:48?PM (4 days ago) to me Yes I not interested anymore the challenges -------------------------- I emailed Inquiries Studio 5:19?PM (0 minutes a (in writing)
  5. 2026-07-31 Kendrick P I emailed Inquiries Studio <inquiries@studio-1.us> 1:36?PM (0 minutes ago) to chrisdjinou Hello Chrismene, Thank you for reaching out. I understand that you are inquiring about canceling you (in writing)
  6. 2026-07-14 Ronnie K Client was very nervous. Wanted me to create everything. I explained once the account is created, everything should go smooth. She is ok with next steps
  7. 2026-07-14 Ronnie K Called client, lmv
  8. 2026-07-13 Ronnie K Client asked that I CB tomorrow at 9:30a. Email sent
  9. 2026-07-09 Ronnie K Client texted: Good morning, Please you can tell me what process is going next please and thank you? 11:39 AM /// Forward to inquiries Attn: Outreach 07/10/2026 12:41 - [Jul 10, 2026, 12:41
  10. 2026-07-07 Emmanuel R Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.

4 earlier entries — the whole thread is under Evidence below.

Chargeback, Cancel contract, Buyer's remorse, Refund
…ded, leaving your out-of-pocket costs at zero. Despite this, you agreed to proceed with a $3,000 package and our studio subsequently produced and delivered all items included in your order. Since we cannot expend our staff time and digital content for free, your account is set to be referred for collection due to your bank dispute of the $2,950 payment you agreed to for the services rendered. Failure to remit payment to our studio within 5 business days will result in the debt being referred for collections via a third-party agency, which will negatively impact your credit standing.

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $3,000 2 payments, 2026-07-02 to 2026-07-06
Agrees with the CRM.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Kendrick P 2026-08-04 17:20
    Client emailed sinel chrislene Jul 31, 2026, 1:48?PM (4 days ago) to me Yes I not interested anymore the challenges -------------------------- I emailed Inquiries Studio 5:19?PM (0 minutes ago) to sinel Hello Chrismene, Thank you for getting back to me. I understand that you are requesting to cancel your agreement, and I would like to provide some clarification. Our company does not operate as a subscription-based service. Instead, clients purchase a completed package of products and services that may be financed over time. The agreement you signed is a legally binding contract, and the non-cancellable nature of the agreement is outlined within its terms. After reviewing your account, I can confirm that all of the products and services included in your package were completed and delivered in accordance with the agreement and within the stated delivery timeframes. The package price covers the entire service provided, including the professional photography session, image editing, portfolio materials, website, Z Card, educational resources, and guidance. While we understand that you may no longer wish to pursue modeling, a change in personal goals or career plans does not eliminate the value of the products and services that have already been provided, nor does it change the terms of the agreement. The materials you received were created to industry standards and remain yours to use should you decide to pursue opportunities in the future. We certainly understand that circumstances can change, and we appreciate you sharing your concerns. If you have any additional questions regarding your account or the products that were delivered, please feel free to reach out. We remain committed to assisting you and resolving your concerns professionally. Kind Regards, Kendrick 08/05/2026 10:58 - [Aug 5, 2026, 10:58 AM] Natalie: Removed from AI: No reason provided
  • Kendrick P 2026-07-31 13:37
    I emailed Inquiries Studio <inquiries@studio-1.us> 1:36?PM (0 minutes ago) to chrisdjinou Hello Chrismene, Thank you for reaching out. I understand that you are inquiring about canceling your agreement, and I would be happy to provide clarification regarding your request. If you could please share a few more details about the reason for your cancellation request, I will be able to review your account and provide you with the most accurate information and any available options. Please feel free to reply to this email, and I will be more than happy to assist you further. Kind Regards, Kendrick 08/04/2026 13:36 - [Aug 4, 2026, 1:36 PM] Natalie: Customer expressed disinterest in challenges; informed that the agreement is non-cancellable.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11
  • mike h 2026-08-17 17:53
    Client issued CB for $2950. CB disputed - payments stopped vm
  • David M 2026-08-12 16:23
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password.
  • Ronnie K 2026-07-14 10:03
    Client was very nervous. Wanted me to create everything. I explained once the account is created, everything should go smooth. She is ok with next steps
  • Ronnie K 2026-07-14 09:39
    Called client, lmv
  • Ronnie K 2026-07-13 15:24
    Client asked that I CB tomorrow at 9:30a. Email sent
  • Ronnie K 2026-07-09 14:59
    Client texted: Good morning, Please you can tell me what process is going next please and thank you? 11:39 AM /// Forward to inquiries Attn: Outreach 07/10/2026 12:41 - [Jul 10, 2026, 12:41 PM] Natalie: Customer asked about next steps post-photo shoot; response provided access to review and download images. 07/13/2026 13:14 - [Jul 13, 2026, 1:14 PM] Natalie (Edited): Customer asked for clarification on package forwarding; we explained no additional payment is needed.
  • Emmanuel R 2026-07-07 13:53
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Terri M 2026-07-06 18:08
    2950 affirm
  • Terri M 2026-07-06 14:26
    great job
  • Courteney M 2026-07-06 11:57
    Mother called to let me know she is running late
  • Courteney M 2026-07-02 13:30
    Mom booked and was in a rush to get off the phone no real information was collected. She will be coming in with all 3 girls, Naisha does have a twin sister but they are not identical, and older sister will come along as well. The girls participate in dance. Mom is Assistant Manager for house keeping, 9 yrs, 5 DAYS off on sunday and monday Client knows: we are not an agency, packages start 399, come prepared to make financial decision Courteney M - 07/02/2026 13:30 - Changed confirmed from No to Half

What happens next

  1. Read the evidence and decide the position Customer service
  2. Respond to the bank Customer service must be done to close
  3. Decide the outcome Management must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-11

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