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No photos / product wrong or not delivered

Kiya Hanson H3891588

Their product via Email Waiting on the client · 9d not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Kiya Hanson
Kiya Hanson
Houston
Dawn B
2026-06-02
2026-09-11
$3,000
$1,010
$3,000
9d ago
9d ago
Email
crm-note

What has happened so far

Kiya Hanson complained on 2026-09-11 by email — 9 days ago. They signed for $3,000 and have paid $1,010, 3 of 3 instalments. Nobody is holding it. Nobody has recorded reading it. We answered last, 9 days ago. The ball is with them.

  1. 2026-09-11 intake scan logged on the desk
  2. 2026-08-11 Kendrick P I emailed Inquiries Studio <inquiries@studio-1.us> 1:26?PM (0 minutes ago) to Kiya Hello Kiya, Thank you for reaching out. I believe there may be some confusion regarding the reshoot. It app (in writing)
  3. 2026-07-15 Steph A CLIENT ANSWERED AND THEN HUNG UP/ SENT NEXT STEPS
  4. 2026-07-13 Steph A could not leave vm
  5. 2026-07-13 Adi B Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c
  6. 2026-06-16 Kendrick P Client emailed Kiya Hanson Jun 15, 2026, 7:58?PM (19 hours ago) to me I have not heard back on dates for re-shoots. Thank you, Kiya Hanson -------------------- I emailed Inquiries Studio 3:2 (in writing)
  7. 2026-06-10 Kendrick P Client emailed Kiya Hanson Jun 9, 2026, 2:07?PM (20 hours ago) to me Dear Kendrick, I want to thank you so much for your response. Yes! I would definitely be interested in a re-shoot. Keep i (in writing)
  8. 2026-06-09 Kendrick P I called, no answer, couldnt leave vm --------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 1:44?PM (0 minutes ago) to kmhanson76 Hello Kiya, Thank you for your email. I t (in writing)
  9. 2026-06-08 Ronnie K Client texted: I am aware. I am waiting on call backs due to the pictures I did are awful and I am NOT happy with them at all. 6:11 PM /// Forward to Inquiries
  10. 2026-06-04 Kendrick P Client messaged "I DO NOT like my photos. My hair is weird or they have me pose where fat shows. Sigh NOT HAPPY" ----------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 1: (in writing)

5 earlier entries — the whole thread is under Evidence below.

No photos
Kendrick P - 09/11/2026 13:29 I emailed Inquiries Studio <inquiries@studio-1.us> 1:28?PM (0 minutes ago) to Kiya Hello Kiya, This is my fifth attempt to reach you regarding scheduling the complimentary reshoot that was offered as a resolution to your concerns. We are available to schedule reshoots Monday through Friday between 9:00 AM and 11:30 AM. Please reply to this email with the day and time that work best for you, and I will check our schedule for availability. Once an opening is confirmed, I will be happy to reserve the appointment for you. Moving forward, if you would like to proceed with the complimentary reshoot, please contact us directly or r…

Evidence gathered 2026-09-19

How they pay
2026-09-03 $220
3 of 3 · $660
0
$350
$1,990
—
Square has taken $960 4 payments, 2026-06-02 to 2026-08-03 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 5 — emails and anything quoted back, in full
  • Kendrick P 2026-08-11 13:27
    I emailed Inquiries Studio <inquiries@studio-1.us> 1:26?PM (0 minutes ago) to Kiya Hello Kiya, Thank you for reaching out. I believe there may be some confusion regarding the reshoot. It appears you have been communicating with the studio/booker regarding scheduling, but I actually emailed you back in June regarding the reshoot and asked what day and time would work best for you. Unfortunately, I did not receive a response to that email. I would still be happy to assist you with scheduling the reshoot that was previously offered. We are able to schedule reshoots Monday through Friday between 9:00 AM and 11:30 AM. Please reply with the day and time that work best for you, and I will check our schedule for availability. Once I confirm an available time, I will be happy to reserve the appointment for you. I look forward to getting this scheduled for you. Kind Regards, Kendrick
  • Kendrick P 2026-06-16 15:26
    Client emailed Kiya Hanson Jun 15, 2026, 7:58?PM (19 hours ago) to me I have not heard back on dates for re-shoots. Thank you, Kiya Hanson -------------------- I emailed Inquiries Studio 3:26?PM (0 minutes ago) to Kiya Hello Kiya, Thank you for your email. We are able to schedule reshoots Monday through Friday between 9:00 AM and 11:30 AM. Please let me know which day and time work best for you, and I will check our schedule for availability. Once I confirm an opening, I will be happy to reserve the appointment for you. Kind Regards, Kendrick
  • Kendrick P 2026-06-10 10:24
    Client emailed Kiya Hanson Jun 9, 2026, 2:07?PM (20 hours ago) to me Dear Kendrick, I want to thank you so much for your response. Yes! I would definitely be interested in a re-shoot. Keep in mind everyone was very professional and nice. I just did not like some posing and editing that was done.. I am just wanting to have more then 10 photos that I may use for modeling, acting or other purposes. Again, thank you so very much. Thank you, Kiya Hanson 832-745-3551 --------------------- I emailed Inquiries Studio 4:30?PM to Kiya Hello Kiya, Thank you for your response. We are able to schedule reshoots Monday through Friday between 9:00 AM and 11:30 AM. Please let me know which day and time work best for you, and I will check our schedule for availability. Once I confirm an opening, I will be happy to reserve the appointment for you. I look forward to hearing from you. Kind Regards, Kendrick
  • Kendrick P 2026-06-09 13:44
    I called, no answer, couldnt leave vm --------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 1:44?PM (0 minutes ago) to kmhanson76 Hello Kiya, Thank you for your email. I tried to call you; however, I was not able to reach you. As mentioned previously, we want you to keep in mind that posing, angles, and styling direction are all part of a professional modeling shoot and are designed to present a range of looks that meet industry standards. That said, we understand that personal preference can vary, and not every image will feel the same to each client. With that in mind, we would be happy to offer you a complimentary 1-look reshoot. If you would like to proceed with this option, please reply confirming, and we will be happy to arrange it for you. Kind Regards, Kendrick
  • Kendrick P 2026-06-04 13:05
    Client messaged "I DO NOT like my photos. My hair is weird or they have me pose where fat shows. Sigh NOT HAPPY" ----------------------- I emailed Inquiries Studio <inquiries@studio-1.us> 1:05?PM (0 minutes ago) to kmhanson76 Hello Kiya, Thank you for your email. We’re sorry to hear that you’re not fully satisfied with your images. Please keep in mind that posing, angles, and styling direction are all part of a professional modeling shoot and are designed to present a range of looks that meet industry standards. That said, we understand that personal preference can vary, and not every image will feel the same to each client. With that in mind, we would be happy to offer you a complimentary 1-look reshoot. We will also make note of your feedback so the team can better address the specific concerns you’ve raised. If you would like to proceed with this option, please reply confirming, and we will be happy to arrange it for you. Kind Regards, Kendrick
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • Steph A 2026-07-15 10:55
    CLIENT ANSWERED AND THEN HUNG UP/ SENT NEXT STEPS
  • Steph A 2026-07-13 15:26
    could not leave vm
  • Adi B 2026-07-13 09:30
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
  • Ronnie K 2026-06-08 11:01
    Client texted: I am aware. I am waiting on call backs due to the pictures I did are awful and I am NOT happy with them at all. 6:11 PM /// Forward to Inquiries
  • Steph A 2026-06-03 14:02
    left vm and text
  • David M 2026-06-03 12:22
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to 30 minutes to populate from the time this message Is sent out.
  • Natalia Granado 2026-06-03 10:37
    Recurring set
  • Estrella D 2026-05-29 12:41
    call- voice mail full - reminder text sent Estrella D - 05/29/2026 12:41 - Changed confirmed from No to Attempted Estrella D - 06/01/2026 12:36 - Changed confirmed from Attempted to Half
  • Estrella D 2026-05-26 12:32
    Schedule : Stayed home : pet sitting partime-Husband support- Hobbies: stuff with family- 3 boys - one is the military. oldest is marri- younges 17 yrs old Reptiles- horses and donking rescue. What excatly motivated you to apply: she wants to feel good about herself- Saw the add-

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-11

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