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Says they were misled or lied to

Kylin Tomanocy D4056642

bucket not set via Not recorded Waiting on the client · 10d not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Theodora Tomanocy
Kylin Tomanocy
Dallas
Rachel S
—
2026-09-09
$50
$100
$50
11d ago
10d ago
Not recorded
crm-note

What has happened so far

Kylin Tomanocy complained on 2026-09-09 — 11 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. We answered last, 10 days ago. The ball is with them.

  1. 2026-09-10 Emmanuel R Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  2. 2026-09-09 Jill S I emailed Hanna to remind her to review the terms and conditions.
  3. 2026-09-09 Jill S I listened to the recording, and she went over the $399 and stated that she would need to pay at least half that amount on the day of the shoot. She also stated that once they purchase them,
  4. 2026-09-09 Rachel S Mother was HIGHLY upset at one point she started cussing at me and negotiating she said she was told by booker 399 will get her seen and basically eluded to being promoted by us personally s
  5. 2026-09-09 intake scan logged on the desk
  6. 2026-09-08 Hanna L Mom sent wardrobe options.
  7. 2026-09-04 Hanna L Confirmed and is sending me her daughters wardrobe options over the weekend. Hanna L - 09/04/2026 13:11 - Changed confirmed from No to Full
  8. 2026-09-01 Hanna L She loves dressing up. Mom feels she would be good at this. Enjoys taking pictures. She enjoys playing soccer. Is in gymnastics. Knows it's 3+ hours and packages start at 399. We are not the
Misled, Unhappy
…6 13:17 Mother was HIGHLY upset at one point she started cussing at me and negotiating she said she was told by booker 399 will get her seen and basically eluded to being promoted by us personally she then insisted on seeing our job opportunity websites said her time is valuable she drove all the way over here and was lied to did not want to leave wanted to call booker and put booker on the spot i said that is not how we do business gave her many options for the inconvenience but she wanted all the pictures for free i told her i will have to look into this and we did 2 photos for the deposit call corp in a day or two and they will be able to give her options after discussing this with corp

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Emmanuel R 2026-09-10 10:33
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out. No
  • Jill S 2026-09-09 14:31
    I emailed Hanna to remind her to review the terms and conditions.
  • Jill S 2026-09-09 14:28
    I listened to the recording, and she went over the $399 and stated that she would need to pay at least half that amount on the day of the shoot. She also stated that once they purchase them, they own them, that she can do whatever she wants with them, and that we may provide them with job resources. The client also read the email containing the same information. However, the terms and conditions were not read to reiterate.
  • Rachel S 2026-09-09 13:17
    Mother was HIGHLY upset at one point she started cussing at me and negotiating she said she was told by booker 399 will get her seen and basically eluded to being promoted by us personally she then insisted on seeing our job opportunity websites said her time is valuable she drove all the way over here and was lied to did not want to leave wanted to call booker and put booker on the spot i said that is not how we do business gave her many options for the inconvenience but she wanted all the pictures for free i told her i will have to look into this and we did 2 photos for the deposit call corp in a day or two and they will be able to give her options after discussing this with corp
  • Hanna L 2026-09-08 10:45
    Mom sent wardrobe options.
  • Hanna L 2026-09-04 13:11
    Confirmed and is sending me her daughters wardrobe options over the weekend. Hanna L - 09/04/2026 13:11 - Changed confirmed from No to Full
  • Hanna L 2026-09-01 16:07
    She loves dressing up. Mom feels she would be good at this. Enjoys taking pictures. She enjoys playing soccer. Is in gymnastics. Knows it's 3+ hours and packages start at 399. We are not the Agency.

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-09

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