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No photos / product wrong or not delivered

Stephanie Jordan T3988002

Their product via Phone Waiting on US · 11d not confirmed as a complaint yet
$250
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Sophia Jordan
Stephanie Jordan
Boston
Jodi S
—
2026-09-09
$250
$500
$250
11d ago
11d ago
Phone
crm-note

What has happened so far

Stephanie Jordan complained on 2026-09-09 by phone — 11 days ago. They signed for $250 and have paid $500. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 11 days ago, and nobody has replied.

  1. 2026-09-09 intake scan logged on the desk
  2. 2026-06-25 Jodi S ***Viewed Sophia on 6/14 in Boston. Needed to speak with manager followed up with her on 6/15 - took $200 payment. When she was in the studio I told her that she could get 5 images for 250.
  3. 2026-06-16 Tyesha H I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 12:33?PM (1 hour ago) to smariej25 Hello Sophia, We hope this email finds you well. Below you will find the pricing for our (in writing)
  4. 2026-06-16 Tyesha H I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 12:33?PM (0 minutes ago) to smariej25 Hello Sophia, We hope this email finds you well. Below you will find the pricing for (in writing)
  5. 2026-06-16 Steph A upsell! Sophia Jordan- T3988002 MAPS Inquiries Studio <inquiries@studio-1.us> 9:15?AM (0 minutes ago) to MAPS upsell! Sophia Jordan- T3988002 Hi there. I've now called twice and I've sent a (in writing)
  6. 2026-06-15 Steph A FWD TO INQ ====== Hi, there. Once again, this is Sophia Jordan. I was trying to call back to get a hold of Jodi. I have a decision made about a package, a plan that we're going to move forwa
  7. 2026-06-15 Steph A 1 of 921 Voicemail from JORDAN SOPHIA at (774) 479-8674 on Jun 15 2026 1:42 PM STUDIO 1 Voicemail Emails JORDAN SOPHIA - Voicemail box 340 Attachments 1:44?PM (43 minutes ago) to me GoTo log
  8. 2026-06-14 Jodi S Thank you Jonathan, Model was nice and wants to have an entertainment career. Wanted the Model Start, then didnt have money, then spoke to her Music Manager who she is working on a single wi
  9. 2026-06-03 Jonathan M 5'5 150lbs no exp no portfolio/mother will be with/ wants a possible career in this industry/works full time/Hobbies singer song writer, running, big on art and creating, loves theatre. she
No photos
Kendrick P - 09/09/2026 15:39 Client called because she hasn't received the images she was waiting for. She never made a choice from the contact sheet that was sent, so I forwarded the email to her again for her to make a decision. Awaiting her reply so that we can have the voice sent to production to be delivered via the portal.

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $250 3 payments, 2026-06-03 to 2026-06-16 · 2 failed
Agrees with the CRM.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Tyesha H 2026-06-16 13:49
    I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 12:33?PM (1 hour ago) to smariej25 Hello Sophia, We hope this email finds you well. Below you will find the pricing for our available packages. Please reply with the package you would like to move forward with. Once we receive your selection, we will prepare and send a contract for your signature. Kindly note that if you are not paying in full, we require a minimum 10% down payment to begin financing your package. You will receive your digital images and model guide within 1-3 business days. The digital composite card (Z-card) and website (e-folio) take approximately 3-4 weeks to complete. Our Production Team will email you once everything is ready. Package Pricing: Digital Packages 6 Digital Images + Model Guide — $399 12 Digital Images + Model Guide — $799 Digital Selection + Model Guide — $1,499 All Digital Images + Model Guide — $1,999 Model Start Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 617-466-9980 ext. 2. Kind Regards, Tyesha
  • Tyesha H 2026-06-16 12:34
    I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 12:33?PM (0 minutes ago) to smariej25 Hello Sophia, We hope this email finds you well. Below you will find the pricing for our available packages. Please reply with the package you would like to move forward with. Once we receive your selection, we will prepare and send a contract for your signature. Kindly note that if you are not paying in full, we require a minimum 10% down payment to begin financing your package. You will receive your digital images and model guide within 1-3 business days. The digital composite card (Z-card) and website (e-folio) take approximately 3-4 weeks to complete. Our Production Team will email you once everything is ready. Package Pricing: Digital Packages 6 Digital Images + Model Guide — $399 12 Digital Images + Model Guide — $799 Digital Selection + Model Guide — $1,499 All Digital Images + Model Guide — $1,999 Model Start Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 617-466-9980 ext. 2. Kind Regards, Tyesha
  • Steph A 2026-06-16 09:15
    upsell! Sophia Jordan- T3988002 MAPS Inquiries Studio <inquiries@studio-1.us> 9:15?AM (0 minutes ago) to MAPS upsell! Sophia Jordan- T3988002 Hi there. I've now called twice and I've sent a couple emails to no avail. I have yet to hear a response from anybody about pricing for packages. I called at the time where I stated I'd call. I know you guys are busy and such, so if you could get back to me as soon as possible or call to let me know that this is the right department, I would appreciate it. I was supposed to speak to Jody today, I'm not sure if she'll be in tomorrow, but yeah, please let me know. My number is 774-479-8674. Thank you very much. Thanks for watching! Kind Regards, Stephani Customer Service
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Jodi S 2026-06-25 20:03
    ***Viewed Sophia on 6/14 in Boston. Needed to speak with manager followed up with her on 6/15 - took $200 payment. When she was in the studio I told her that she could get 5 images for 250. Use the $50 deposit and set up 4x50 payments - she paid the $200 on 6/15 on Square. Waiting to hear from her regarding which 5 images
  • Steph A 2026-06-15 14:54
    FWD TO INQ ====== Hi, there. Once again, this is Sophia Jordan. I was trying to call back to get a hold of Jodi. I have a decision made about a package, a plan that we're going to move forward with. If I could speak with her, that would be great. I will try emailing as well if that is more available for you guys. But please call me back as soon as you can. Call me back at 774-479-8674. Thank you very much. Bye bye
  • Steph A 2026-06-15 14:30
    1 of 921 Voicemail from JORDAN SOPHIA at (774) 479-8674 on Jun 15 2026 1:42 PM STUDIO 1 Voicemail Emails JORDAN SOPHIA - Voicemail box 340 Attachments 1:44?PM (43 minutes ago) to me GoTo logo You received a new voicemail message Info New voicemail message Time: Monday, June 15 2026 1:42 PM From: JORDAN SOPHIA (774) 479-8674 Duration: 56 seconds Voicemail box: 340 Transcript: Hi, there. This is Sophia Jordan. I came in yesterday and I spoke – oh, my goodness, I cannot remember her name for the life of me at the moment. But I spoke with the woman who manages all the models and their pictures and offers the packages. And I'm just calling to tell her – to ask to speak with her because we did – I did make a decision with my manager. and I do have an ability to move forward. And yeah, I was, if I could be referred to her or if I could speak to her sometime whenever she is available today, tomorrow, whenever, to please call me back. My number is 774-479-8674, and I believe you guys have my email on file if you need to reach me there. Thank you very much, and I hope you see me soon. Bye bye. ---------- fwd to inq
  • Jodi S 2026-06-14 20:52
    Thank you Jonathan, Model was nice and wants to have an entertainment career. Wanted the Model Start, then didnt have money, then spoke to her Music Manager who she is working on a single with and they told her not to do anything. She was upset, becasue she knew decsions were made today, her mom didnt seem too supportive. Advsd her I would use the $50 to hold the images, and I would call her on Tuesday and we could decide on images or the Model Start
  • Jonathan M 2026-06-03 12:41
    5'5 150lbs no exp no portfolio/mother will be with/ wants a possible career in this industry/works full time/Hobbies singer song writer, running, big on art and creating, loves theatre. she is a waitress/ exp 399. Jonathan M - 06/08/2026 11:45 - Changed confirmed from No to Attempted Jonathan M - 06/10/2026 13:16 - Changed confirmed from Attempted to Half Jonathan M - 06/12/2026 11:53 - Changed confirmed from Half to Full

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-09

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