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Wants a refund

Gage Sonnanburg T4061345

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$300
nobody is holding this
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What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Gage Sonnanburg
Gage Sonnanburg
Boston
Jodi S
—
2026-09-10
$300
$650
$300
10d ago
10d ago
Not recorded
crm-note

What has happened so far

Gage Sonnanburg complained on 2026-09-10 — 10 days ago. They signed for $300 and have paid $650. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-10 Jodi S Added 5 Images to purchased folder 9/10 Aware they have purchased images only, aware there are no gtys, aware we are not an agency
  2. 2026-09-10 Jodi S Please refund over payment (deposit) of $50 to card ending in 5315. Sold 5 Images for $300, tapped for $300 Husband paid original deposit of $50, wife wanted to pay $250 - to make $300. Howe
  3. 2026-09-10 intake scan logged on the desk
  4. 2026-09-08 Jamie H Just booked and confirmed! Jamie H - 09/08/2026 16:05 - Changed confirmed from No to Full
  5. 2026-09-08 Jamie H Never done modeling before Wants to model Wants to try something new Works doing security
Refund
Jodi S - 09/10/2026 17:29 Please refund over payment (deposit) of $50 to card ending in 5315. Sold 5 Images for $300, tapped for $300 Husband paid original deposit of $50, wife wanted to pay $250 - to make $300. However tapped for $300 and now is over paid by $50 - advsd Stephanie it could take 10-14 days for the refund

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $300 1 payment, 2026-09-10 to 2026-09-10
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Jodi S 2026-09-10 17:35
    Added 5 Images to purchased folder 9/10 Aware they have purchased images only, aware there are no gtys, aware we are not an agency
  • Jodi S 2026-09-10 17:29
    Please refund over payment (deposit) of $50 to card ending in 5315. Sold 5 Images for $300, tapped for $300 Husband paid original deposit of $50, wife wanted to pay $250 - to make $300. However tapped for $300 and now is over paid by $50 - advsd Stephanie it could take 10-14 days for the refund
  • Jamie H 2026-09-08 16:05
    Just booked and confirmed! Jamie H - 09/08/2026 16:05 - Changed confirmed from No to Full
  • Jamie H 2026-09-08 15:36
    Never done modeling before Wants to model Wants to try something new Works doing security

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

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