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Wants a refund · No photos / product wrong or not delivered

Pedro Sanchez T4058205

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Matthew Sanchez
Pedro Sanchez
Boston
Jodi S
—
2026-09-10
$50
$100
$50
10d ago
10d ago
Not recorded
crm-note

What has happened so far

Pedro Sanchez complained on 2026-09-10 — 10 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-10 Evan C I explained everything to Dad in detail like I do every call lol.... I same the same thing every call.
  2. 2026-09-10 Tyesha H I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 10:26?AM (0 minutes ago) to pedro0709 Hello Pedro, We hope this email finds you well. Below you will find the pricing for o (in writing)
  3. 2026-09-10 intake scan logged on the desk
  4. 2026-09-09 Jodi S SAVE $50/did not send picture in case wants a refund. Dad brought son to apt becasue mom was working. Dad had no idea what this was or what he was supposed to. Dad said he asked MUA what hap
  5. 2026-09-09 Evan C Coming from RI and running a tad late due to traffic
  6. 2026-09-02 Evan C School schedule will not allow to come in earlier Evan C - 09/04/2026 13:45 - Changed confirmed from No to Attempted Evan C - 09/04/2026 17:04 - Changed confirmed from Attempted to Full
  7. 2026-09-02 Evan C Mom thinks he will do really well and is very photogenic. Dad will be attending since mom is working. Dad speaks perfect english. Likes baseball and football.
Refund, No photos
…tart Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 617-466-9980 ext. 2. Kind Regards,

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Tyesha H 2026-09-10 10:26
    I emailed: Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 10:26?AM (0 minutes ago) to pedro0709 Hello Pedro, We hope this email finds you well. Below you will find the pricing for our available packages. Please reply with the package you would like to move forward with. Once we receive your selection, we will prepare and send a contract for your signature. Kindly note that if you are not paying in full, we require a minimum 10% down payment to begin financing your package. You will receive your digital images and model guide within 1-3 business days. The digital composite card (Z-card) and website (e-folio) take approximately 3-4 weeks to complete. Our Production Team will email you once everything is ready. Package Pricing: Digital Packages 6 Digital Images + Model Guide — $399 12 Digital Images + Model Guide — $799 Digital Selection + Model Guide — $1,499 All Digital Images + Model Guide — $1,999 Model Start Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 617-466-9980 ext. 2. Kind Regards, Tyesha
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Evan C 2026-09-10 10:56
    I explained everything to Dad in detail like I do every call lol.... I same the same thing every call.
  • Jodi S 2026-09-09 18:48
    SAVE $50/did not send picture in case wants a refund. Dad brought son to apt becasue mom was working. Dad had no idea what this was or what he was supposed to. Dad said he asked MUA what happens here and she told him youre here to take images. He was unaware we were a photostudio and was completely unaware that he would need to buy images. Needed to speak with wife to see what her goal was with this. Son loved it - advsd I would add the tear sheet to the portal, all those images have the watermarks but they can see the images. Advsd once a decision is made it takes 3-4 weeks to build the tools and they would have the images right away.
  • Evan C 2026-09-09 13:57
    Coming from RI and running a tad late due to traffic
  • Evan C 2026-09-02 11:49
    School schedule will not allow to come in earlier Evan C - 09/04/2026 13:45 - Changed confirmed from No to Attempted Evan C - 09/04/2026 17:04 - Changed confirmed from Attempted to Full
  • Evan C 2026-09-02 11:44
    Mom thinks he will do really well and is very photogenic. Dad will be attending since mom is working. Dad speaks perfect english. Likes baseball and football.

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

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