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Wants out of the contract

Darien Nunez F4057666

Out of the contract via Phone Waiting on US · 10d not confirmed as a complaint yet
$1,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Darien Nunez
Darien Nunez
Orlando
Audra T
2026-09-09
2026-09-10
$1,000
$150
$1,000
10d ago
10d ago
Phone
crm-note

What has happened so far

Darien Nunez complained on 2026-09-10 by phone — 10 days ago. They signed for $1,000 and have paid $150, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 10 days ago, and nobody has replied.

  1. 2026-09-10 Alejandro P The client called requesting to cancel his agreement. I explained that he had already downloaded his digital images and had also received a price reduction, as the original price of the Digi
  2. 2026-09-10 Mariana N no answer lvm
  3. 2026-09-10 Emmanuel R Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  4. 2026-09-10 Natalia Granado Recurring set
  5. 2026-09-10 intake scan logged on the desk
  6. 2026-09-09 Audra T nice kid, but a little odd lol. he will upgrade to msp 3k on 12 months in a week. went over contract. thank you!
  7. 2026-09-04 Estrella D fully confirmed! He'll be there. Everything is ready. Understnad the process. Estrella D - 09/04/2026 11:09 - Changed confirmed from No to Full
  8. 2026-09-01 Estrella D Hobbies: piano, walking outside, play have fun works partime 3 days per week with cars - school on line - architect -$50 why modeling: he thinks he looks great scale 1-10 desire to be a mode
Cancel contract
Alejandro P - 09/10/2026 12:25 The client called requesting to cancel his agreement. I explained that he had already downloaded his digital images and had also received a price reduction, as the original price of the Digital Selection package was $1,500. The client requested that the images be deleted. I explained that because the images had already been downloaded and the agreement had been fulfilled, deleting the images would not allow the agreement to be canceled. I reiterated that the price reduction had already b…

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $150 taken up front, $850 outstanding.

never
0 of 0 · $0
0
$150
$850
—
Square has taken $150 2 payments, 2026-09-01 to 2026-09-09 · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Alejandro P 2026-09-10 12:25
    The client called requesting to cancel his agreement. I explained that he had already downloaded his digital images and had also received a price reduction, as the original price of the Digital Selection package was $1,500. The client requested that the images be deleted. I explained that because the images had already been downloaded and the agreement had been fulfilled, deleting the images would not allow the agreement to be canceled. I reiterated that the price reduction had already been applied to his account.
  • Mariana N 2026-09-10 11:47
    no answer lvm
  • Emmanuel R 2026-09-10 11:09
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Natalia Granado 2026-09-10 10:55
    Recurring set
  • Audra T 2026-09-09 15:55
    nice kid, but a little odd lol. he will upgrade to msp 3k on 12 months in a week. went over contract. thank you!
  • Estrella D 2026-09-04 11:09
    fully confirmed! He'll be there. Everything is ready. Understnad the process. Estrella D - 09/04/2026 11:09 - Changed confirmed from No to Full
  • Estrella D 2026-09-01 13:24
    Hobbies: piano, walking outside, play have fun works partime 3 days per week with cars - school on line - architect -$50 why modeling: he thinks he looks great scale 1-10 desire to be a model 10

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

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