Evidence gathered 2026-09-19

How they pay

Correspondence with the client 3 — emails and anything quoted back, in full

• Grecia Martinez 2025-12-30 16:19
  Client Name: Sierra H. Dearns Model Name: Sierra H. Dearns REF# T2841238 Total Package Amount: $4,550 Amount to date: $837.50 Date of Shoot: 11/08/2025 Date of Complaint: 12/28/2025 Sales Sheet: N/A -------------------------------------------------------------- From: Sierra <sierrahdearns@gmail.com> Date: Sun, Dec 28, 2025 at 3:57?PM Subject: Disappointment in products from Charleston MA location To: Production MAPS <production@mapsstudio.nyc> Good afternoon, I just want to start this by saying the staff at MAPS is great, I had a fantastic time, and the hair and makeup artists are so talented, but I am extremely displeased with my products.After learning more about the industry and what I need to submit, a good portion of the services are unusable! - My Z card was given to me with incorrect information. I was able to get my height updated to the correct height. But being new to the industry, I had no clue the low hip was a standard measurement. I have been submitting this Zcard and it's extremely embarrassing to know that I gave industry professionals the wrong information! The week after I updated this information on my end is when I actually got signed by an agency. This was a huge blow in the face as i have been applying for over 2 months I got into contact with one of the scouts via Kayvar, and she was kind enough to tell me directly my Zcard and digitals were not good. - My digitals have me smiling in my headshot, and I have been asked to resubmit. I have been asked to retake digital numerous times. I can't do anything with the smiling or even the digitals, the lighting is also extremely harsh. - There's multiple Photoshop errors to edit out my lazy eye. I really would've just preferred a better direction to avoid this unnecessary photoshop. - This is a wardrobe error on my end, but paying for such an expensive service, I would've expected any loose strings to be photoshopped out. - The mentorship honestly wasn't helpful. I got all this information with one Google search and had been doing it. For a product being advertised, I would've expected better industry knowledge. I ended up contacting one of the scouts who reviewed me to ask to grab coffee to learn about the industry, which is where I got helpful regional-specific advice, not just a few-page summary. I would like to see if I can get a price adjustment done so I can go to a different studio to retake my digitals or find some way to sort this out. Because for a service I am paying thousands for, these are mistakes I was paying to avoid, these are honestly novice mistakes. Thanks for your attention to the issue, Sierra Dearns ------------------------------------------------- Inquiries Studios 4:19?PM (0 minutes ago) to sierrahdearns Good afternoon Sierra Thank you for taking the time to share your feedback. We’re sorry to hear that you are displeased with aspects of your materials, as our goal is always to deliver high-quality assets that meet professional industry standards and support our clients’ success. The images and materials produced by our team are created in collaboration with experienced photographers, stylists, and editors who specialize in the modeling industry. Every element of the shoot, including lighting, angles, makeup, wardrobe, and posing, is carefully planned and executed to complement each client’s unique features while aligning with established industry standards. These same standards are also applied when creating professional websites and Z-cards to ensure consistency across all submissions. Regarding the measurements on your Z-card, we sincerely apologize for any errors. Our production team is required to utilize the measurements saved on file at the time of production. In your case, the measurements on record were: Waist 27, Hips 30, Chest 35. It is standard procedure for measurements to be taken at the studio. If any information is incorrect, we take full responsibility and, as stated in the signed contract, materials are edited or replaced immediately upon request once discrepancies are brought to our attention. We would also like to clarify that within the WeTransfer link provided, there is a separate folder titled “Digitals.” This folder includes six images specifically intended for submissions, including two headshots where you are not smiling. These images can be resized to meet agency or platform submission requirements. We’re glad to hear that you have been signed by an agency, congratulations on this accomplishment. When convenient, please feel free to share the agency name with us. Additionally, we’d like to clarify that Kayvar is a platform designed to facilitate industry connections and visibility; it does not operate as an agency itself. Our materials, tools, and resources, including the model guide and mentorship—have successfully assisted many models in securing agency representation. Mentorship calls are carefully executed to address each model’s journey individually and provide foundational industry guidance. All materials included in your package, along with the scheduled mentorship conference call, have been delivered as agreed. For this reason, we are unable to modify or adjust the package price. That said, if there are specific aspects of the images you are unhappy with, we welcome your feedback so we can better understand your concerns. We’d also like to clarify that we do not utilize Photoshop in a way that alters natural features. Any adjustments performed are professional retouching only, in accordance with industry standards. Please don’t hesitate to reach out if you’d like to discuss this further. We remain committed to ensuring you feel supported throughout your experience with the Studio. Kind Regards, Grecia
• Emmanuel R 2025-11-13 16:00
  MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “T2841238” in your email and spam search bar.
• Caet W 2025-11-11 10:00
  client emailed: I was unable to reach anyone in the finance department and I had to reach them before 4. I had a shoot today, Sierra Dearns at 10:30 in the Boston studio. I put down $450 and wanted to call back to pay the remaining $150 from today. You’re free to push the charge through with my card on file with the monthly billing. Sorry for the delay, I appreciate the patience. responded: Thank you for your email. Kindly be advised that our office hours are from 9am to 5pm Monday through Friday so we unfortunately were not available at your initial contact. We did try processing your payment but it unfortunately declined. You can submit your payment using the invoice link below, or feel free to contact us at 617-466-9980 for assistance. https://app.squareup.com/pay-invoice/invtmp:ac56ff78-14ec-403c-8207-30f5f5179abd

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 12

• maria Rodgriguez 2026-07-14 16:56
  called client and left voicemail.
• Steph A 2025-12-15 10:52
  CC went good, client had no questions. She was an easy call very graetful and thanked me a few times.
• Steph A 2025-12-12 15:16
  Recommended Agencies: https://www.modelclubinc.com/mci-home https://www.meredithmodels.com/ https://www.starsagency.com/ ------------------- Good afternoon, This is Studio 1. We recently sent an email titled “Conference Call Info.” If you do not see it in your inbox, please check your spam or junk folder. Please review the email carefully prior to your scheduled call. We also recommend watching the mentorship videos that are available on your website to help you prepare. Additionally, please have any questions for your mentor ready in advance. Thank you! SENT SUMMARY
• Steph A 2025-12-04 14:56
  TEXT TO CLIENT Hello, This is Maps studio, feel free to scheudle a conference clal with a mentor to go over your next couple of steps with your materials. You will see three links, please choose one mentor for one conference call, please choose a mentor whose schedule fits your best! https://calendly.com/successspecialist-studio-1/mentorship-conference-call https://calendly.com/modelingstrategyspecialist/roberto https://calendly.com/guidancespecialist-studio-1/mentorship-conference-call Thank you!
• Emmanuel R 2025-11-14 13:43
  Client email Nov 13, 2025, 7:13?PM: Good evening, The website looks great! The only thing is when I went to my yearly check in and to the DMV I was measuring in at 5’5.5. Could the website be updated to reflect this? It says it on all my legal documents. . Response: Thanks for your email. I've gone ahead and updated the website and zCard. We highly recommend beginning to fill out your website. I would recommend going to the original email. You'll find there is a section labeled "Website Editor" where you'll find credentials to logging in and gaining access to edit the website at large. Here, you'll be able to make edits to many of the different aspects of the page. Once you log in, there will be a video on the dashboard explaining all the different functions and how to make these changes. Here is a direct link to the video: https://youtu.be/Y3ffNVxYz5g
• Emmanuel R 2025-11-10 11:47
  MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
• Natalia Granado 2025-11-10 11:22
  Recurring set
• Veronica H 2025-11-10 10:10
  client called left vm for us to take payment Good Morning Sierra This is Veronica from Maps Finance Department, I try processing the payment of $160 but unfortunately payment did not process I can send you an invoice for the $160 if not can you please give us a call during regular business hours 9am-5pm Monday through Friday at 617-466-9980 and we would be more than happy to assist you. Kind Regards
• Lauren B 2025-11-08 13:56
  model start pro package, (model start, adding coaching calls) she is going to call to do an additional $150 deposit today for the model start pro package when she gets home, for a total deposit of 600.
• Estrella D 2025-11-05 15:07
  She called in concern with the prices for packages on line: she ask if there are financing options. She will confirm totally if she will be coming as for now is Yes! Estrella D - 11/05/2025 15:07 - Changed confirmed from Half to Full
• Estrella D 2025-11-05 13:52
  call- lvm - reminder text Estrella D - 11/05/2025 13:52 - Changed confirmed from No to Attempted Estrella D - 11/05/2025 15:04 - Changed confirmed from Attempted to Half
• Estrella D 2025-10-27 15:14
  Community organizers- for senior day off Base in Boston - 3 commute to Boston. fitness trainer- She is looking to open her her own company- Fitness company. Hobbies: working out ,, hiking, self care, scale 1-10 desire to be a modle 10 She loves to be in from of the camera.