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Wants out of the contract · Asked for a reduction

Nihad Berdigue F3894583

Out of the contract via Phone Waiting on US · 10d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Nihad Berdigue
Nihad Berdigue
Orlando
Alex V
2026-06-07
2026-09-10
$4,000
$929
$4,000
10d ago
10d ago
Phone
crm-note

What has happened so far

Nihad Berdigue complained on 2026-09-10 by phone — 10 days ago. They signed for $4,000 and have paid $929, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 10 days ago, and nobody has replied.

  1. 2026-09-10 intake scan logged on the desk
  2. 2026-08-10 mike h client issued CB for $600. CB disputed - vm
  3. 2026-08-10 mike h client issued CB for $279.10. CB disputed - payments stopped vm
  4. 2026-07-16 Adi B Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c
  5. 2026-06-29 mike h Client issued CB for $600. CB disputed - payments stopped vm
  6. 2026-06-10 Ronnie K Client texted: I don't see no email coming from you 6:14 PM /// I replied: Hi, my name is Ronnie, Studio Confirmations. Were you able to login to your portal? usa-models.com/login 9:27 AM Th
  7. 2026-06-08 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  8. 2026-06-08 Natalia Granado Recurring set
  9. 2026-06-08 Mariana N tried to call to go over next steps, she was very concerned about the contract and wants to cancel. gave sticky to alejandro. 06/08/2026 13:12 - [Jun 8, 2026, 1:12 PM] Natalie: Customer requ
  10. 2026-05-28 David P Did a shoot when was 16 or 17. Works full time in accounting. Feels modeling would be a good fit for her. Always has passion for photos, makeup, getting dressed, Is really open at this time
Cancel contract, Wants cut
Kendrick P - 09/10/2026 13:37 This client called asking to cancel, and i explained to her that she has entered all the products haver been delivered. There are two charges being disputed, so I couldn't make any form of reduction. After further review of the account, I can see that the client requested to cancel the next day after her shoot, within the timeframe to be considered same day. I told her that when the charges are finalized and no longer being disputed, I can reduce her to the amount she paid a…

Evidence gathered 2026-09-19

How they pay
2026-07-31 $279
1 of 1 · $279
0
$650
$3,071
—
Square has taken $929 3 payments, 2026-05-28 to 2026-06-08
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • mike h 2026-08-10 17:47
    client issued CB for $600. CB disputed - vm
  • mike h 2026-08-10 17:04
    client issued CB for $279.10. CB disputed - payments stopped vm
  • Adi B 2026-07-16 09:22
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
  • mike h 2026-06-29 18:34
    Client issued CB for $600. CB disputed - payments stopped vm
  • Ronnie K 2026-06-10 09:28
    Client texted: I don't see no email coming from you 6:14 PM /// I replied: Hi, my name is Ronnie, Studio Confirmations. Were you able to login to your portal? usa-models.com/login 9:27 AM The usr name is your email and click forgot PW to create new one 9:28 AM
  • David M 2026-06-08 15:13
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to 30 minutes to populate from the time this message is sent out. 06/08/2026 15:56 - [Jun 8, 2026, 3:56 PM] Natalie: Customer asked for escalation; action taken: matter escalated to the Inquiries team for review.
  • Natalia Granado 2026-06-08 14:55
    Recurring set
  • Mariana N 2026-06-08 10:56
    tried to call to go over next steps, she was very concerned about the contract and wants to cancel. gave sticky to alejandro. 06/08/2026 13:12 - [Jun 8, 2026, 1:12 PM] Natalie: Customer requested contract cancellation; the inquiry was escalated for review.
  • David M 2026-06-08 09:20
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to 30 minutes to populate from the time this message is sent out.
  • David P 2026-05-28 14:21
    Did a shoot when was 16 or 17. Works full time in accounting. Feels modeling would be a good fit for her. Always has passion for photos, makeup, getting dressed, Is really open at this time in her life for other opportunities. Is very comfortable in front of a camera. **Client is aware pkgs start at $399 and to be prepared to make a financial decision the day of the shoot.** David P - 05/28/2026 15:01 - Changed confirmed from No to Full Debbi H - 05/28/2026 15:27 - Changed confirmed from Full to No David P - 06/04/2026 11:43 - Changed confirmed from No to Attempted

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-10

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