← Back to the board
Says they were misled or lied to · No photos / product wrong or not delivered

Brittany Thomas-Ivey F3881811

Their product via Phone Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Brittany Thomas-Ivey
Brittany Thomas-Ivey
Orlando
Audra T
2026-05-09
2026-09-08
$4,000
$746
$4,000
12d ago
12d ago
Phone
crm-note

What has happened so far

Brittany Thomas-Ivey complained on 2026-09-08 by phone — 12 days ago. They signed for $4,000 and have paid $746, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-08 intake scan logged on the desk
  2. 2026-06-22 Charles C Client called to to move the recurring due date to the 26th of June, modified the recurring.
  3. 2026-05-28 Adi B Updated Z Card and fixed website link AB
  4. 2026-05-27 Alejandro P The client called in and said that her Z card has the wrong age, so I advised her to email production so they can make the change for her.
  5. 2026-05-27 Adi B Selection: Studio-1: Your images and model guide have been sent out via WeTransfer. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. AB
  6. 2026-05-27 Adi B Studio-1: Your website and zCards have been sent out via email from production@studio-1.us https://brittanythomas-ivey.usa-models.com/ AB (in writing)
  7. 2026-05-26 Tyesha H I reached out to the client to get her DOB and also her card detaisl for the contract BO Upsell for Viewer BO Upsell Sheet + Ledger + Recurring + Production + Calendar Emailed client contrac
  8. 2026-05-26 Audra T She messaged me today and said no one has contacted her or sent her anything. I told her we were closed for the holiday and that I would have someone reach out to finalize. Also, Alejandro s
  9. 2026-05-22 Alejandro P I sent the contract to the client as per the viewer's request.
  10. 2026-05-22 Audra T Brittany messaged me and sent receipt that she paid. I am calling the back office to send contract.

3 earlier entries — the whole thread is under Evidence below.

Misled, No photos
…nments. Because we are not your modeling agency, we cannot guarantee that you will receive a particular job, photo shoot, agency contract, or paid assignment. Regarding the opportunities mentioned in May, if you were told there were prospects available, those should be understood as potential opportunities rather than guaranteed bookings. We understand why you would want an update, and if there is a specific opportunity or agency connection you were told about, please provide those details so we can clarify what was communicated. As for your concern that the same ten videos have remained in your account, those videos are part of the educational/mentorship resources designed to help you use your website and other materials Kind Regards, Tyesha

Evidence gathered 2026-09-19

How they pay
2026-06-26 $296
1 of 1 · $296
0
$450
$3,254
—
Square has taken $746 3 payments, 2026-03-25 to 2026-06-22 · 3 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Adi B 2026-05-27 08:36
    Studio-1: Your website and zCards have been sent out via email from production@studio-1.us https://brittanythomas-ivey.usa-models.com/ AB
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11
  • Charles C 2026-06-22 15:39
    Client called to to move the recurring due date to the 26th of June, modified the recurring.
  • Adi B 2026-05-28 03:04
    Updated Z Card and fixed website link AB
  • Alejandro P 2026-05-27 12:20
    The client called in and said that her Z card has the wrong age, so I advised her to email production so they can make the change for her.
  • Adi B 2026-05-27 09:19
    Selection: Studio-1: Your images and model guide have been sent out via WeTransfer. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email. AB
  • Tyesha H 2026-05-26 14:12
    I reached out to the client to get her DOB and also her card detaisl for the contract BO Upsell for Viewer BO Upsell Sheet + Ledger + Recurring + Production + Calendar Emailed client contract to sign
  • Audra T 2026-05-26 13:24
    She messaged me today and said no one has contacted her or sent her anything. I told her we were closed for the holiday and that I would have someone reach out to finalize. Also, Alejandro sent contract.
  • Alejandro P 2026-05-22 14:06
    I sent the contract to the client as per the viewer's request.
  • Audra T 2026-05-22 13:40
    Brittany messaged me and sent receipt that she paid. I am calling the back office to send contract.
  • Audra T 2026-05-19 15:05
    spoke with her and sent payment link. she is paying 400 on friday 5/22. she is so friendly and excited! She would like her payments set up on June 22 once she pays please. Thank you! She is going to reach out to me once she pays.
  • Audra T 2026-05-09 15:48
    she said she could do 250 today and then went to pull her bank account and said her card had issues. she paid 50 on 3/25 she said. will send 1 image for 50. msp 4k on 12 months on friday. she is texting people asking for money.
  • Audra T 2026-05-09 13:11
    we added her to the schedule. She was not on here and drove a long way. I had to calm her a bit and then she was happy.

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-08

Pick your name at the top of the page to work this case.