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Says they were misled or lied to · Formal complaint logged

Shana Liggins H3989074

Money off via Outreach — we called them Waiting on the client · 12d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Amina Liggins
Shana Liggins
Houston
Angela K
2026-06-14
2026-09-08
$4,000
$723
$4,000
12d ago
12d ago
Outreach — we called them
crm-note

What has happened so far

Shana Liggins complained on 2026-09-08 by outreach — we called them — 12 days ago. They signed for $4,000 and have paid $723, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. We answered last, 12 days ago. The ball is with them.

  1. 2026-09-08 intake scan logged on the desk
  2. 2026-07-24 David M I have informed you on several occasions that I'm not interested in a website or anything else beyond the photographs that I have paid for. Please remove Amina any website. Studio Production
  3. 2026-07-23 David M Website + zCard Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download (in writing)
  4. 2026-06-18 Veronica H client called to downgrade service, gave her inquiries email as they were all on phone calls 06/18/2026 11:54 - [Jun 18, 2026, 11:54 AM] Natalie: Customer asked about securing modeling oppor
  5. 2026-06-17 Steph A client called in with a ton of questions about the casting websites, info on them and how do they work. we discussed all of the info and she seemed satified!
  6. 2026-06-17 Steph A called. discussed/ all good kinda...... clients mom was very confused/ thought we were an agency and thought we were going to apply her daughter (client) and send her to castings. The client
  7. 2026-06-17 Steph A sent text- Hello, This is Stephani from Studio one, you can reach me back at 954-866-3031 Thank you
  8. 2026-06-17 Tyesha H Client called in to find out how to get the process started I told her that I would have Stephani give her a call back to go over next steps Info given to Stephani to follow up
  9. 2026-06-16 Steph A left vm
  10. 2026-06-15 Natalia Granado Recurring set

2 earlier entries — the whole thread is under Evidence below.

Misled, Complaint form, Wants cut, Unhappy
Kendrick P - 09/08/2026 14:20 Client Name:Shana Ligguns Model Name: Amina Liggins REF# H3989074 Total Package Amount: $4000.00 Amount to date: $723 Date of Shoot: 06/14/26 Date of Complaint: 06/18/26 Sales Sheet: N/A ------------------------------------ I called; unable to reach, left vm. The client called back and was very rude and nasty throughout the entire call. I called her because finance was seeing some discrepancies in the account and wanted me to look into it to see what was going on. I noticed she was supposed to be given options to reduce the account; however, they weren't given, and products were still being deli…

Evidence gathered 2026-09-19

How they pay
2026-07-05 $298
1 of 1 · $298
0
$425
$3,277
—
Square has taken $698 2 payments, 2026-06-14 to 2026-06-15 · 2 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • David M 2026-07-23 15:35
    Website + zCard Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Website Address: https://aminaliggins.usa-models.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://aminaliggins.usa-models.com/login Click "Log in" on the upper right-hand corner. Username: shanamuhammad@hotmail.com
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • David M 2026-07-24 13:05
    I have informed you on several occasions that I'm not interested in a website or anything else beyond the photographs that I have paid for. Please remove Amina any website. Studio Production 1:00?PM (3 minutes ago) to shana Hello Shana, My apologies for the misunderstanding. The website has been deactivated per your request.
  • Veronica H 2026-06-18 10:14
    client called to downgrade service, gave her inquiries email as they were all on phone calls 06/18/2026 11:54 - [Jun 18, 2026, 11:54 AM] Natalie: Customer asked about securing modeling opportunities for granddaughter; we clarified the service focuses on website crea 06/19/2026 14:31 - [Jun 19, 2026, 2:31 PM] Natalie: Customer requested to modify their package to include only received photography services; we will review and follow up. 06/23/2026 10:50 - [Jun 23, 2026, 10:50 AM] Natalie: Customer requested package modification before July 5th; we will update and confirm changes soon.
  • Steph A 2026-06-17 14:53
    client called in with a ton of questions about the casting websites, info on them and how do they work. we discussed all of the info and she seemed satified!
  • Steph A 2026-06-17 14:15
    called. discussed/ all good kinda...... clients mom was very confused/ thought we were an agency and thought we were going to apply her daughter (client) and send her to castings. The clients mom is a little aggravated/ upset and confused. I explained how we will support them, offer them resources- but she has to do a little bit of the leg work. Mom says she works alot and does not have time for this...... I might of convinced her but i'm not sure. I feel she will try to cancel bc she feels mislead from the beginning. Sent her many many links to find work. agencies/ facebook groups/ several tx based casting websites.... Sent next steps.
  • Steph A 2026-06-17 13:58
    sent text- Hello, This is Stephani from Studio one, you can reach me back at 954-866-3031 Thank you
  • Tyesha H 2026-06-17 12:21
    Client called in to find out how to get the process started I told her that I would have Stephani give her a call back to go over next steps Info given to Stephani to follow up
  • Steph A 2026-06-16 10:42
    left vm
  • Natalia Granado 2026-06-15 13:42
    Recurring set
  • David M 2026-06-15 13:03
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Jessica W 2026-06-04 17:03
    knows 399, knows 72 hr notice, mom works full time, does modeling before but needs help , Jessica W - 06/08/2026 10:32 - Changed confirmed from No to Attempted Jessica W - 06/08/2026 12:28 - Changed confirmed from Attempted to Half Jessica W - 06/11/2026 11:38 - Changed confirmed from Half to Full

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-08

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