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We offered a reduction · Wants a refund

N/A N3903974

Money back via Email Waiting on US · 12d not confirmed as a complaint yet
$6,100
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Maddox Luken
N/A
Nashville
Rachel S
—
2026-09-08
$6,100
$12,200
$6,100
12d ago
12d ago
Email
crm-note

What has happened so far

N/A complained on 2026-09-08 by email — 12 days ago. They signed for $6,100 and have paid $12,200. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 12 days ago, and nobody has replied.

  1. 2026-09-08 intake scan logged on the desk
  2. 2026-07-09 Adi B Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c
  3. 2026-06-19 Roberto M I will need to wait to see if it will still be a Mentor Package.
  4. 2026-06-17 Kendrick P Client emailed Maddox Bates Tue, Jun 16, 6:59?PM (15 hours ago) to me Am I able to reduce it more or is that not possible? ---------------------------- I emailed Inquiries Studio 10:08?AM (0 (in writing)
  5. 2026-06-16 Kendrick P I emailed Inquiries Studio <inquiries@studio-1.us> 6:06?PM to Maddox Hello Maddox, Thank you for your email. I understand your concerns and would be happy to assist you with a reduction on y (in writing)
  6. 2026-06-16 Ronnie K Client texted: New messages Yes I've been busy I just visited New York 6:28 PM I think I'm actually going into the military however, would it be possible to get a partial refund? I'm so sorr
  7. 2026-06-11 Roberto M Maddox Bates 12:29?PM (13 minutes ago) to me Hey Roberto, nice to meet you, here is the list for the first 5 questions you asked. 1. Willingness to learn, Dependability, problem-solving, and
  8. 2026-06-11 Roberto M Inquiries Studio 12:41?PM (1 minute ago) to Maddox Thank you for sending over some of the information. To move forward, I will need a complete set of your current measurements, as I do not h (in writing)
  9. 2026-06-11 Emmanuel R Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  10. 2026-06-11 Roberto M Mentorship Introduction & Agency Questionnaire Inquiries Studio <inquiries@studio-1.us> 11:38?AM (0 minutes ago) to maddoxlb2 Hi Maddox, My name is Roberto, and I’m one of the mentors here a (in writing)

2 earlier entries — the whole thread is under Evidence below.

We offered, Refund
Kendrick P - 09/08/2026 12:07 Client emailed Maddox Bates Sep 4, 2026, 12:09?PM (4 days ago) to me Hey, did you credit my account with that refund? --------------------------- I emailed Inquiries Studio 12:06?PM (0 minutes ago) to Maddox Hello Maddox, Thank you for your email. The account reduction offer was originally extended to you on 06/16/26. At that time, we specifically requested that you reply to the offer and confirm your acceptance before any adjustment would be applied to the account. Because we did not receive confirmation that you accepted the offer, the reduction was never applied to your account, and the refund you are inquiring about was not issued. At this stage, we are no longer able to extend the previously offered reduct…

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $0 0 payments
Agrees with the CRM.
Correspondence with the client 4 — emails and anything quoted back, in full
  • Kendrick P 2026-06-17 10:08
    Client emailed Maddox Bates Tue, Jun 16, 6:59?PM (15 hours ago) to me Am I able to reduce it more or is that not possible? ---------------------------- I emailed Inquiries Studio 10:08?AM (0 minutes ago) to Maddox Hello Maddox, Thank you for your email. At this time, I believe this is the most reasonable course of action, as you have already received your images and production has begun on the remaining deliverables included in your package. Given the work that has already been completed and the resources that have been allocated to your order, this is the best option I am able to offer. Kind Regards, Kendrick
  • Kendrick P 2026-06-16 17:07
    I emailed Inquiries Studio <inquiries@studio-1.us> 6:06?PM to Maddox Hello Maddox, Thank you for your email. I understand your concerns and would be happy to assist you with a reduction on your account. I would also like to clarify that all products provided are digital in nature, and the value of the agreement is not impacted by relocation or entering the armed forces. At this time, I can offer a $2,100 reduction, bringing your account down to our Model Start Package. This option would still include your images, Z-card, and website. As you have already received your images and production has commenced on your remaining deliverables, this is the most favorable option I am able to extend at this time. If you would like to proceed with this offer, please reply confirming and I will apply the adjustment to your account. Kind Regards, Kendrick
  • Roberto M 2026-06-11 12:43
    Inquiries Studio 12:41?PM (1 minute ago) to Maddox Thank you for sending over some of the information. To move forward, I will need a complete set of your current measurements, as I do not have them on file. Please visit a local tailor or dry cleaner and ask them to take your measurements. It is also beneficial for you to have an accurate set of measurements for future modeling opportunities and submissions. Once you have them, please reply to this email with the full set of measurements so I can proceed with the next steps. Thank you, and I look forward to hearing back from you. Kind Regards, Roberto (Mentor) New York | Boston 929-624-2474 | 617-466-9980 | inquiries@mapsstudio.nyc Website: mapsstudio.nyc Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
  • Roberto M 2026-06-11 11:38
    Mentorship Introduction & Agency Questionnaire Inquiries Studio <inquiries@studio-1.us> 11:38?AM (0 minutes ago) to maddoxlb2 Hi Maddox, My name is Roberto, and I’m one of the mentors here at the studio. I’m thrilled to be working with you and can’t wait to help you get started on this journey. As we begin putting together everything you’ll need, I’ll need a bit of information from you. Once you’ve received all of your materials, including your website and Z-card from production, you can schedule a conference call with me so we can walk through everything together. Here’s the link to book your session then. Roberto - https://calendly.com/modelingstrategyspecialist/roberto To start crafting your Cover Letter and Resume, I’ll need the following Your interpersonal skills Your hobbies Any modeling experience you have Accredited skills or certifications Languages you speak Agency Questionnaire—please complete it in full so I have everything needed to submit you to agencies. In order for me to apply to agencies effectively, I need a couple of things from you. As I will be assisting you in the application process, I want to be certain that I have your correct information. Nationality: Are you a U.S. citizen: Birthdate: Home Address with zip: Telephone Number: Height: Shoe Size: Weight: T-Shirt Size: Hips: Suit Size: Neck Size: Sleeve Length: Chest: Waist: Eye Color: Hair Color: Inseam of pants in inches: Tattoos: TikTok: Insta: Facebook: Languages: Please reply back by answering the following questions in a timely manner. Please let me know if you have any questions or concerns! Keep in mind we operate during normal business hours, Mon - Fri 9 am - 5 pm EST. I'm looking forward to hearing from you and helping you shine! Kind Regards, Roberto (Mentor) Studio 1 | Miami - Dallas - Houston - Nashville 954-369-2072 | 469-902-5890 | 615-380-6990 inquiries@studio-1.us Website: http://www.studio-1.us Keep in mind our Administrative Offices are open Monday- Friday. 9:00 AM - 5:00 PM EST.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Adi B 2026-07-09 10:58
    Studio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite card. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. AB
  • Roberto M 2026-06-19 10:20
    I will need to wait to see if it will still be a Mentor Package.
  • Ronnie K 2026-06-16 09:18
    Client texted: New messages Yes I've been busy I just visited New York 6:28 PM I think I'm actually going into the military however, would it be possible to get a partial refund? I'm so sorry for the hassle 6:30 PM I can also pick this up at a later date 10:57 PM /// Forward to Inquiries
  • Roberto M 2026-06-11 12:43
    Maddox Bates 12:29?PM (13 minutes ago) to me Hey Roberto, nice to meet you, here is the list for the first 5 questions you asked. 1. Willingness to learn, Dependability, problem-solving, and adaptability 2. Video games, automotive repair, driving(car and motorcycle), biking 3. No modeling experience, but I used to act in elementary school and middle school, and got a few major roles 4. Trade school graduate 5. Little Spanish Here is the answers to the other questions. I don’t know any of my sizes so I will get those to you as soon as I can. Apologies Nationality: Caucasian/american Are you a U.S. citizen: yes Birthdate: 4/14/2006 Home Address with zip: 7274 Murrel Drive, Franklin, TN 37064 Telephone Number: 5027807840 Height: 5’9” Shoe Size: 9.5-10 Weight: 135 T-Shirt Size: medium Hips: Suit Size: Neck Size: Sleeve Length: Chest: Waist: Eye Color: green Hair Color: brown Inseam of pants in inches: Tattoos: none TikTok: @maddoxbates Insta: @maddox.bates Facebook: Maddox Bates Languages: English Thank you, -Maddox
  • Emmanuel R 2026-06-11 12:03
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Roberto M 2026-06-11 11:16
    LVM mentor introduction, will send the email. I am his mentor.
  • Miguel S 2026-06-03 13:39
    Maddox has always wanted to try modeling. He does not work at the moment as he just graduated. On his off time he likes to work on his car and drive it. Loves to play video games, 7 days to die. He knows were a studio and not an Agency. In addition, he knows we will offer a portfolio at $399 if he passes the assessment. Scott T - 06/08/2026 13:14 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-08

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