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Wants out of the contract · Wants a refund

Jace Porter H4023346

Money back Lawyer involved via Email Waiting on US · 12d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Jace Porter
Jace Porter
Houston
Angela K
2026-07-22
2026-09-08
$4,000
$746
$4,000
12d ago
12d ago
Email
crm-note

What has happened so far

Jace Porter complained on 2026-09-08 by email — 12 days ago. They signed for $4,000 and have paid $746, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 12 days ago, and nobody has replied.

  1. 2026-09-08 intake scan logged on the desk
  2. 2026-08-12 Kendrick P I emailed Inquiries Studio <inquiries@studio-1.us> 1:06?PM (0 minutes ago) to jace.porter08 Hello Jace, Thank you for your response. I’m happy to clarify the breakdown of your account and pa (in writing)
  3. 2026-07-23 Steph A called/ discussed/ all good sent next steps 08/04/2026 13:09 - [Aug 4, 2026, 1:09 PM] Natalie: Customer requested order cancellation; we informed them it’s non-cancellable but credited their
  4. 2026-07-23 Steph A left vm
  5. 2026-07-23 Natalia Granado Recurring set
  6. 2026-07-13 Stephen R not allegic, loves fashion and creativity, did dual enrollment HS and college, likes baking, decorating cakes, reading (mystery novel), writing, likes doing her make-up, likes posing, would
Cancel contract, Refund
…Client sent email: Jace Porter Sep 4, 2026, 6:49?PM (4 days ago) to me Good evening. The escalation of this situation as well as me being contacted has had zero impact. I was truly hoping to solve this without involving a lawyer. My mother and I do not appreciate this lack of consideration. Because of this I request a refund and cancellation. Regards, Jace Porter /// Forward to Inquiries

Evidence gathered 2026-09-19

How they pay
2026-08-28 $296
1 of 1 · $296
0
$450
$3,254
—
Square has taken $696 2 payments, 2026-07-22 to 2026-07-23 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Kendrick P 2026-08-12 13:07
    I emailed Inquiries Studio <inquiries@studio-1.us> 1:06?PM (0 minutes ago) to jace.porter08 Hello Jace, Thank you for your response. I’m happy to clarify the breakdown of your account and package. The $450 you paid was the required down payment/deposit toward the package you selected. It was not a separate payment specifically for the photographs. That amount was applied toward the $4,000 package you agreed to move forward with, leaving a remaining balance of $3,550. The total package price covers the complete collection of products and services included in your agreement, not just the photographs. This includes the professional images, website, Z Card, and other services and resources provided as part of the package. At this stage, all products included in your package have been produced and delivered in accordance with the signed agreement. Therefore, we are unable to accommodate a full cancellation of the agreement or the remaining balance. If you have any questions or concerns, please feel free to reach out. Kind Regards, Kendrick
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Steph A 2026-07-23 15:11
    called/ discussed/ all good sent next steps 08/04/2026 13:09 - [Aug 4, 2026, 1:09 PM] Natalie: Customer requested order cancellation; we informed them it’s non-cancellable but credited their account. 08/05/2026 11:35 - [Aug 5, 2026, 11:35 AM] Natalie: Customer asked for confirmation on financing and services; issue escalated to Inquiries Studio 1 team.
  • Steph A 2026-07-23 11:54
    left vm
  • Natalia Granado 2026-07-23 10:44
    Recurring set
  • Stephen R 2026-07-13 14:08
    not allegic, loves fashion and creativity, did dual enrollment HS and college, likes baking, decorating cakes, reading (mystery novel), writing, likes doing her make-up, likes posing, would consider acting , working Stephen R - 07/17/2026 13:37 - Changed confirmed from No to Attempted Stephen R - 07/17/2026 16:41 - Changed confirmed from Attempted to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-08

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