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Wants a refund

Jillian Kelly D4040054

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$50
nobody is holding this
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What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Jillian Kelly
Jillian Kelly
Dallas
Elly R
—
2026-09-04
$50
$100
$50
16d ago
16d ago
Not recorded
crm-note

What has happened so far

Jillian Kelly complained on 2026-09-04 — 16 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-04 Elly R She is not wanting to move forward. Cancel out and refund
  2. 2026-09-04 intake scan logged on the desk
  3. 2026-09-02 Estrella D Attempt to confirm- call- lvm reminder text sent Estrella D - 09/03/2026 11:18 - Changed confirmed from Attempted to Full
  4. 2026-08-31 Estrella D reminder text sent- She will call me back on the 2nd she is back from her trip.
  5. 2026-08-31 Estrella D call- she is out of the country. Call- reminder tetx sent. Estrella D - 08/31/2026 12:45 - Changed confirmed from No to Attempted
  6. 2026-08-19 Estrella D She will be traveling until the 2nd
  7. 2026-08-19 Estrella D She is not done professional modeling- her firnds have a clothing line she dose shoot for them . she did some photoshoots for some photographer wedding planner- nany partime Monday to Wenesd
Refund
Elly R - 09/04/2026 16:12 She is not wanting to move forward. Cancel out and refund

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $50 1 payment, 2026-08-19 to 2026-08-19
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Elly R 2026-09-04 16:12
    She is not wanting to move forward. Cancel out and refund
  • Estrella D 2026-09-02 11:01
    Attempt to confirm- call- lvm reminder text sent Estrella D - 09/03/2026 11:18 - Changed confirmed from Attempted to Full
  • Estrella D 2026-08-31 12:46
    reminder text sent- She will call me back on the 2nd she is back from her trip.
  • Estrella D 2026-08-31 12:45
    call- she is out of the country. Call- reminder tetx sent. Estrella D - 08/31/2026 12:45 - Changed confirmed from No to Attempted
  • Estrella D 2026-08-19 19:14
    She will be traveling until the 2nd
  • Estrella D 2026-08-19 19:13
    She is not done professional modeling- her firnds have a clothing line she dose shoot for them . she did some photoshoots for some photographer wedding planner- nany partime Monday to Wenesday events on the weekends. 3 top hobbies: gym- outside nature- love to learn new skills. scale 1-10 desire to be a modle 10 Visa 5257

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-04

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