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Formal complaint logged · Asked for a reduction

Madhuti Gattupalli P3844591

Money off via Email Waiting on US · 16d not confirmed as a complaint yet
$2,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Madhuti Gattupalli
Madhuti Gattupalli
Maps A
Josie R
2026-04-18
2026-09-04
$2,000
$671
$2,000
16d ago
16d ago
Email
crm-note

What has happened so far

Madhuti Gattupalli complained on 2026-09-04 by email — 16 days ago. They signed for $2,000 and have paid $671, 3 of 3 instalments. Square has actually taken $792 — $121 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 16 days ago, and nobody has replied.

  1. 2026-09-04 intake scan logged on the desk
  2. 2026-06-26 Emmanuel R Client email Thu, Jun 25, 3:27?PM: hello i never saw the wetransfer link. can you please send it to me again . MAPS Studio: Your images have been sent and are now available in your Portal! P
  3. 2026-06-16 Maddy B CB + Recurring Ended - responded to CB
  4. 2026-06-12 Alejandro P The client emalied: Madhuri Gattupalli Thu, Jun 11, 3:45?PM (18 hours ago) to Inquiries hello i did not get anything. To which address were they sent ?? //////////// I replied: Inquiries Stu
  5. 2026-06-11 Alejandro P CONTRACT ISSUE: Client Name: Madhuti Gattupalli Model Name: Madhuti Gattupalli REF# P3844591 Total Package Amount: $2,000 Amount to date: $791.66 Date of Shoot: 04/18/206 Date of Complaint: (in writing)
  6. 2026-06-08 Caet W client emailed: i did neither get the pictures nor the portfolios nor the references. its been more than a month. can you cancel me out of this fwd'd to inq - contract issue (in writing)
  7. 2026-06-08 Ronnie K Client emailed: Madhuri Gattupalli <madhurig@gmail.com> 12:54?PM (1 minute ago) to Maps, finance@mapsstudio.nyc hello i did neither get the pictures nor the portfolios nor the references. it (in writing)
  8. 2026-04-24 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3844591” in your email and spam search bar. (in writing)
  9. 2026-04-20 Steph A Tried to call and there was an automated message that said "The number you are trying to reach is not reachable" So I called it back and got the same message. Moved to "problem" for now
  10. 2026-04-20 Emmanuel R MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.

5 earlier entries — the whole thread is under Evidence below.

Complaint form, Wants cut, Unhappy
Charles C - 09/04/2026 14:07 Client emailed: hello i did not see this message.. can we please settle this account or too late ??

Evidence gathered 2026-09-19

How they pay
2026-06-29 $-121
3 of 3 · $121
0
$550
$1,329
—
Square has taken $792 4 payments, 2026-04-02 to 2026-05-08
The CRM shows $671 — Square is $121 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 4 — emails and anything quoted back, in full
  • Alejandro P 2026-06-11 10:18
    CONTRACT ISSUE: Client Name: Madhuti Gattupalli Model Name: Madhuti Gattupalli REF# P3844591 Total Package Amount: $2,000 Amount to date: $791.66 Date of Shoot: 04/18/206 Date of Complaint: 06/08/2026 Sales Sheet: NA ////////// THe client emailed: Fwd: Sales Form ALEJANDRO OutReach Summarize this email Confirmations Studio Jun 8, 2026, 12:58?PM (3 days ago) to MAPS Ref: P3844591 Please see below Client emailed: Madhuri Gattupalli <madhurig@gmail.com> 12:54?PM (1 minute ago) to Maps, finance@mapsstudio.nyc hello i did neither get the pictures nor the portfolios nor the references. its been more than a month. can you cancel me out of this ////////////////// I replied: Maps studios Inbox ALEJANDRO Inquiries Studio <inquiries@mapsstudio.nyc> Attachments 10:18?AM (0 minutes ago) to Madhuri Hello Madhuti, Thank you for your message. Kindly note that you entered into a legally binding finance agreement with the studio, which includes clear terms and conditions regarding cancellation. The studio has already incurred all costs associated with the $2,000.00 order that you placed. Your images and Model Guide were sent to you on 04/20/2026, and your website and Z-card were delivered on 04/24/2026. I would be happy to have our Production Department resend all of your materials. I can also forward your account to our Outreach Department so that someone can contact you and provide guidance regarding your next steps. With all of your materials available, you can begin using them to apply for modeling opportunities through the agencies and casting websites listed in your Model Guide. For your convenience, I have attached another copy of the guide to this email. Please let me know if you would like your materials resent, and I will have the Production Department send everything to you again. Kind regards, Alejandro
  • Caet W 2026-06-08 14:12
    client emailed: i did neither get the pictures nor the portfolios nor the references. its been more than a month. can you cancel me out of this fwd'd to inq - contract issue
  • Ronnie K 2026-06-08 12:57
    Client emailed: Madhuri Gattupalli <madhurig@gmail.com> 12:54?PM (1 minute ago) to Maps, finance@mapsstudio.nyc hello i did neither get the pictures nor the portfolios nor the references. its been more than a month. can you cancel me out of this /// Forward to inquiries
  • Emmanuel R 2026-04-24 16:49
    MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “P3844591” in your email and spam search bar.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Emmanuel R 2026-06-26 15:00
    Client email Thu, Jun 25, 3:27?PM: hello i never saw the wetransfer link. can you please send it to me again . MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Maddy B 2026-06-16 17:33
    CB + Recurring Ended - responded to CB
  • Alejandro P 2026-06-12 10:52
    The client emalied: Madhuri Gattupalli Thu, Jun 11, 3:45?PM (18 hours ago) to Inquiries hello i did not get anything. To which address were they sent ?? //////////// I replied: Inquiries Studio Attachments 10:52?AM (0 minutes ago) to Madhuri Hello Madhuri, Thank you for your response. We apologize for any confusion, but all of the materials are delivered digitally. They were sent to the same email address we are currently communicating through, as it is the only email address we have on file for your account. I have resent the email containing your website and Z-card information. Please check your inbox, as well as your spam or junk folder, if you do not see it. If you would also like your images resent, please let me know, as those files must be sent by our Production Department. I have also attached a copy of the Talent Guide to this email, which includes the job resources, agency listings, and casting websites available to you. Please let me know if you have any questions or need further assistance. Kind regards, Alejandro
  • Steph A 2026-04-20 15:00
    Tried to call and there was an automated message that said "The number you are trying to reach is not reachable" So I called it back and got the same message. Moved to "problem" for now
  • Emmanuel R 2026-04-20 11:50
    MAPS Studio: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Natalia Granado 2026-04-20 11:24
    Recurring set
  • Rob A 2026-04-14 21:31
    client asked about parking.... advised client to get the train..
  • Rob A 2026-04-14 21:30
    client all set client has chosen a selection of outfits seems genuinely excited attending alone understands packages from $399 Rob A - 04/14/2026 16:30 - Changed confirmed from No to Full
  • Rob A 2026-04-02 18:47
    lady works an ict professional very tricky lady to get hold of.... client understands packages from $399 good luck text scheduled
  • Rob A 2026-04-02 18:44
    works Ict pro

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-04

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