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Formal complaint logged · Asked for a reduction

Averri Anderson N2822656

Their product via Phone Direction not recorded not confirmed as a complaint yet
$1,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Averri Anderson
Averri Anderson
Nashville
Liz G
2025-10-04
2026-09-02
$1,500
$820
$1,500
18d ago
18d ago
Phone
crm-note

What has happened so far

Averri Anderson complained on 2026-09-02 by phone — 18 days ago. They signed for $1,500 and have paid $820, 8 of 8 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-02 intake scan logged on the desk
  2. 2026-07-07 Emily L currently getting disability - cannot work. Can barely make the $25 for now -disability disbursement due by November (?) told her to keep in touch
  3. 2026-03-30 Emily L (payment to charge by tomorrow )
  4. 2026-03-30 Emily L sent reminder to her pay by end of month
  5. 2026-03-12 Emily L just lost job- Asked to change pmts to $25 a month I told her we can for a few months then it would go back to $130/month. Not paying anything today
  6. 2026-03-09 Emily L missed one pmt Said $ is tight -Follow up
  7. 2025-10-21 Tony F A Anderson Oct 20, 2025, 10:24?PM (13 hours ago) to Production Thank you so much! I received the email as soon as it came! I apologize for the late reply. -Learius Production Studio1 11:21?A
  8. 2025-10-14 Tony F Changed stage name to Learius. Added info to records. Nashville Studio1: Your zCard has been sent out via email from production@studio-1.us. Please check your inbox or spam. Search for “Send (in writing)
  9. 2025-10-13 Tony F Nashville Studio1: Your images have been sent out. Expect it in your inbox or spam folder in 20 minutes. Please search “We”Transfer” in your email.
  10. 2025-10-06 Tony F Nashville Studio1: Your images have been sent out. Expect it in your inbox or spam folder in 20 minutes. Please search “We”Transfer” in your email.

3 earlier entries — the whole thread is under Evidence below.

Complaint form, Wants cut, No photos, Unhappy
Emily L - 09/02/2026 13:29 asked for a call back $25 wont cut it perhaps she can pay off reduced amount?

Evidence gathered 2026-09-19

How they pay
2026-06-05 $25
8 of 8 · $620
0
$200
$680
—
Square has taken $820 10 payments, 2025-09-19 to 2026-05-05 · 1 failed · 2 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 1 — emails and anything quoted back, in full
  • Tony F 2025-10-14 15:41
    Changed stage name to Learius. Added info to records. Nashville Studio1: Your zCard has been sent out via email from production@studio-1.us. Please check your inbox or spam. Search for “Sending Z Card”
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 11
  • Emily L 2026-07-07 10:58
    currently getting disability - cannot work. Can barely make the $25 for now -disability disbursement due by November (?) told her to keep in touch
  • Emily L 2026-03-30 09:30
    (payment to charge by tomorrow )
  • Emily L 2026-03-30 09:26
    sent reminder to her pay by end of month
  • Emily L 2026-03-12 15:29
    just lost job- Asked to change pmts to $25 a month I told her we can for a few months then it would go back to $130/month. Not paying anything today
  • Emily L 2026-03-09 09:48
    missed one pmt Said $ is tight -Follow up
  • Tony F 2025-10-21 11:40
    A Anderson Oct 20, 2025, 10:24?PM (13 hours ago) to Production Thank you so much! I received the email as soon as it came! I apologize for the late reply. -Learius Production Studio1 11:21?AM (19 minutes ago) to A You're most welcome! Thanks again for coming to the studio and we look forward to your prosperous future in modeling! Best Regards, ~Tony Nashville Production Team
  • Tony F 2025-10-13 10:36
    Nashville Studio1: Your images have been sent out. Expect it in your inbox or spam folder in 20 minutes. Please search “We”Transfer” in your email.
  • Tony F 2025-10-06 12:08
    Nashville Studio1: Your images have been sent out. Expect it in your inbox or spam folder in 20 minutes. Please search “We”Transfer” in your email.
  • Charles C 2025-10-06 10:55
    recurring set.
  • Tyesha H 2025-10-06 10:17
    Client Name: Averri Anderson Model Name: Averri Anderson REF# N2822656 Total Package Amount: $1,500 Amount to date: $200 Date of Shoot: 10/04/2025 Date of Complaint: 10/06/2025 Sales Sheet: Y ------------------- Client called in to express how unhappy she was with her images and wanted to cancel ----------------- After she expressed her reasons for being unhappy I explained that that will not be grounds for cancellation, but as a courtesy I would bring her back in for a 2 look reshoot ------------------ Client agreed to come in on 10/11/2025 at 9:30am Placed on calendar to have images sent on 10/13/2025
  • Jonathan M 2025-09-19 14:41
    works 30 hours and self employed not part time sorry. she is a 1099/she is allergic to els makeup/ hobbies music, writer/ Saved by : Jonathan M on 09/19/2025 14:20 exp 399.00 Saved by : Jonathan M on 09/19/2025 14:18 5'5 106lbs no exp no portfolio/works part time/ she wants something new/works with the arts/loves music Jonathan M - 09/22/2025 11:48 - Changed confirmed from No to Attempted Jonathan M - 09/29/2025 13:38 - Changed confirmed from Attempted to Half Jonathan M - 10/01/2025 12:19 - Changed confirmed from Half to Full

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-02

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