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Unhappy — no specific ask

Mary Renee Roberts F4055577

bucket not set via Text Waiting on US · 17d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Mary Renee Roberts
Mary Renee Roberts
Orlando
Alex V
2026-09-02
2026-09-03
$4,000
$450
$4,000
17d ago
17d ago
Text
crm-note

What has happened so far

Mary Renee Roberts complained on 2026-09-03 by text — 17 days ago. They signed for $4,000 and have paid $450, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 17 days ago, and nobody has replied.

  1. 2026-09-03 Natalia Granado Recurring via email
  2. 2026-09-03 Alejandro P The client was trasnfer to me, but the call got disconnected. I called back and left a VM since she did not pick up.
  3. 2026-09-03 Ronnie K I called and talked her off the ledge. I explained that NO ONE likes first look. It is done by design to look natural. After a while she was good
  4. 2026-09-03 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  5. 2026-09-03 Ronnie K Client sent text: I am very disappointed in my photos. I get having bare minimal makeup or a natural look however, that makeup artist did me no justice nor did the lighting or anything like
  6. 2026-09-03 intake scan logged on the desk
  7. 2026-09-02 Alex V Her card wont save on square.
  8. 2026-08-27 Courteney M Experience 20yrs ago but did not fully commit due to pregnancy (even on a billboard). She lives in Savannah GA and is visiting her father in Pensacola. She has worked as a paralegal for the
Unhappy
Ronnie K - 09/03/2026 09:08 Client sent text: I am very disappointed in my photos. I get having bare minimal makeup or a natural look however, that makeup artist did me no justice nor did the lighting or anything like that I paid for the shoot, I'm paying you guys for my portfolio so I want my pictures redone and I will do my own make up. 1:35 AM

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $450 taken up front, $3,550 outstanding.

never
0 of 0 · $0
0
$450
$3,550
—
Square has taken $400 1 payment, 2026-09-02 to 2026-09-02 · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Natalia Granado 2026-09-03 11:12
    Recurring via email
  • Alejandro P 2026-09-03 10:05
    The client was trasnfer to me, but the call got disconnected. I called back and left a VM since she did not pick up.
  • Ronnie K 2026-09-03 09:36
    I called and talked her off the ledge. I explained that NO ONE likes first look. It is done by design to look natural. After a while she was good
  • David M 2026-09-03 09:12
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Ronnie K 2026-09-03 09:08
    Client sent text: I am very disappointed in my photos. I get having bare minimal makeup or a natural look however, that makeup artist did me no justice nor did the lighting or anything like that I paid for the shoot, I'm paying you guys for my portfolio so I want my pictures redone and I will do my own make up. 1:35 AM
  • Alex V 2026-09-02 18:13
    Her card wont save on square.
  • Courteney M 2026-08-27 16:15
    Experience 20yrs ago but did not fully commit due to pregnancy (even on a billboard). She lives in Savannah GA and is visiting her father in Pensacola. She has worked as a paralegal for the past 6yrs and really enjoys it as she does family law. She is an introvert and a lot of her hobbies include learning about astrology, tarot reading, playing the violin, and gardening. Client knows: we are not an agency, packages start 399, come prepared to make financial decision Courteney M - 08/28/2026 17:04 - Changed confirmed from No to Attempted Courteney M - 08/29/2026 11:59 - Changed confirmed from Attempted to Half

What happens next

  1. Call the client Customer service
  2. Walk them through the agreement Customer service must be done to close
  3. Confirm in writing Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-03

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