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Wants a refund

Kennith Ikner F4041346

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$50
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Kennith Ikner
Kennith Ikner
Orlando
Kriss A
—
2026-08-31
$50
$100
$50
20d ago
20d ago
Not recorded
crm-note

What has happened so far

Kennith Ikner complained on 2026-08-31 — 20 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-31 Kriss A HE WILL BE CALLING US ON SEPT 16TH TO BE ABLE TO UPGRADE HE WILL BE GETTING THRE START PACKAGE OF $3500 GIVING MIN $500 FOR 10 MONTH. OMG I DID TRY MY BEST / I SPOKE WITH HIS MOM OVER THE [P
  2. 2026-08-31 Summer A **Listen to call - She told him to be 10-15 mins early, Deposit is only refunded if you are early, His response was if your on time you late if you early you on time, then I see he was 30 mi
  3. 2026-08-31 Carlos R I don’t think this client knows what he’s here for- he asked me what would happen after the photos- and then when we finished said they had told him that he was getting his deposit back and
  4. 2026-08-31 intake scan logged on the desk
  5. 2026-08-28 Summer A CONFIRMED! Summer A - 08/28/2026 17:00 - Changed confirmed from Attempted to Full
  6. 2026-08-28 Summer A Called & Text to confirm - LM Summer A - 08/28/2026 16:58 - Changed confirmed from No to Attempted
  7. 2026-08-21 Victoria M Kenneth has never done any modeling before. He has had many people ask him to model but never had a chance to. He mentioned a company called Barby (I believe he meant Barbizon) told him he h
Refund
Summer A - 08/31/2026 17:00 **Listen to call - She told him to be 10-15 mins early, Deposit is only refunded if you are early, His response was if your on time you late if you early you on time, then I see he was 30 mins late lol, He also said he needs a portfolio and he said he understood it all clearly, Also read T & C - Did not hear the 399, I think the disconnect was because the call was split into two calls**

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $50 1 payment, 2026-08-21 to 2026-08-21
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Kriss A 2026-08-31 17:20
    HE WILL BE CALLING US ON SEPT 16TH TO BE ABLE TO UPGRADE HE WILL BE GETTING THRE START PACKAGE OF $3500 GIVING MIN $500 FOR 10 MONTH. OMG I DID TRY MY BEST / I SPOKE WITH HIS MOM OVER THE [PHONE TOO ????. SORRY BUT PLEASE LETS CALL HIM ON THE SEPT 16TH ????
  • Summer A 2026-08-31 17:00
    **Listen to call - She told him to be 10-15 mins early, Deposit is only refunded if you are early, His response was if your on time you late if you early you on time, then I see he was 30 mins late lol, He also said he needs a portfolio and he said he understood it all clearly, Also read T & C - Did not hear the 399, I think the disconnect was because the call was split into two calls**
  • Carlos R 2026-08-31 16:14
    I don’t think this client knows what he’s here for- he asked me what would happen after the photos- and then when we finished said they had told him that he was getting his deposit back and how to do it. I told him Viewer would talk to him about it, because he could use it to get pictures, and he looked confused, like he did know there was any picture purchasing.
  • Summer A 2026-08-28 17:00
    CONFIRMED! Summer A - 08/28/2026 17:00 - Changed confirmed from Attempted to Full
  • Summer A 2026-08-28 16:58
    Called & Text to confirm - LM Summer A - 08/28/2026 16:58 - Changed confirmed from No to Attempted
  • Victoria M 2026-08-21 15:39
    Kenneth has never done any modeling before. He has had many people ask him to model but never had a chance to. He mentioned a company called Barby (I believe he meant Barbizon) told him he has a great look, great facial features and structure, and good muscle composition, as he has an 8-pack. He loves working out. He works full-time as a chef/cook and says he cooks very well. He is sweet and respectful and understands the process. They understand we are not an agency and that professional photos are essential for paid opportunities. Support is contingent on passing assessment, with packages starting at $399 and presented on shoot day only. All shoot details and pointers have been shared to ensure a successful start. Victoria M - 08/24/2026 20:45 - Changed confirmed from Full to No

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-31

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