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Wants a refund

Catherine Hoff D4054132

Money back via Not recorded Direction not recorded not confirmed as a complaint yet
$3,200
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Catherine Hoff
Catherine Hoff
Dallas
Elly R
2026-08-31
2026-09-01
$3,200
$605
$3,200
19d ago
19d ago
Not recorded
crm-note

What has happened so far

Catherine Hoff complained on 2026-09-01 — 19 days ago. They signed for $3,200 and have paid $605, with no instalment plan started. Square has actually taken $50 — $555 less than the ledger shows. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-01 Natalia Granado Please disregard the previous message regarding the issued deposit refund—it was intended for another client / --------------------------- Recurring set.
  2. 2026-09-01 Mariana N no answer lvm
  3. 2026-09-01 Natalia Granado Issued deposit refund
  4. 2026-09-01 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email us
  5. 2026-09-01 intake scan logged on the desk
  6. 2026-08-27 Jill S She is not sure if she can make it earlier because she is coming from class. But she said she will try her best to come earlier if possible. Jill S - 08/27/2026 16:16 - Changed confirmed fro
  7. 2026-08-25 Lauren W 5'3 green eyes....no past experience....done some photoshoots....work full time 3 jobs...nursing school...aware not agency and 399
Refund
Natalia Granado - 09/01/2026 11:07 Issued deposit refund

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $605 taken up front, $2,595 outstanding.

never
0 of 0 · $0
0
$605
$2,595
—
Square has taken $50 1 payment, 2026-08-25 to 2026-08-25 · 1 scheduled, not charged
The CRM shows $605 — Square is $555 lower. Check before quoting a balance to this client.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 6
  • Natalia Granado 2026-09-01 11:40
    Please disregard the previous message regarding the issued deposit refund—it was intended for another client / --------------------------- Recurring set.
  • Mariana N 2026-09-01 11:19
    no answer lvm
  • Natalia Granado 2026-09-01 11:07
    Issued deposit refund
  • David M 2026-09-01 10:02
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the "Forgot Password" option if you do not know your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Jill S 2026-08-27 16:16
    She is not sure if she can make it earlier because she is coming from class. But she said she will try her best to come earlier if possible. Jill S - 08/27/2026 16:16 - Changed confirmed from No to Full
  • Lauren W 2026-08-25 15:36
    5'3 green eyes....no past experience....done some photoshoots....work full time 3 jobs...nursing school...aware not agency and 399

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

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