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Wants out of the contract · Buyer's remorse — changed their mind

Jasmine Anowi H2826642

Money back via Email Direction not recorded not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Jasmine Anowi
Jasmine Anowi
Houston
Angela K
2025-09-29
2026-09-01
$3,000
$300
$3,000
19d ago
19d ago
Email
crm-note

What has happened so far

Jasmine Anowi complained on 2026-09-01 by email — 19 days ago. They signed for $3,000 and have paid $300, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-02-11 Caet W we won cb reset recurring
  3. 2025-11-19 mike h Client issued CB for 300. CB disputed - payments stopped vm
  4. 2025-10-08 David M CLIENT: Jasmine Anowi Oct 7, 2025, 12:45?PM (23 hours ago) to Production Hi, In the email it said there would be videos and ways to contact agencies but there is no videos down below in the (in writing)
  5. 2025-10-08 Grecia Martinez From: Jasmine Anowi <jasmineanowi30@gmail.com> Date: Tue, Oct 7, 2025 at 12:48?PM Subject: questions To: <finance@studio-1.us> Hi, I have a question. When the casting was done was it a must (in writing)
  6. 2025-10-08 Caet W client emailed: I have a question. When the casting was done was it a must to purchase the porfolio? The person I talked to beforehand said it was not. The lady I spoke to after the gig was (in writing)
  7. 2025-10-02 David M Studio-1: Your website and zCards have been sent out via email from production@studio-1.us Please search H2826642 in your email search bar and check your spam folder. Website Address: https: (in writing)
  8. 2025-10-01 Caet W client emailed: Hi, I recently removed my card on file. someone has put it again and that is not the card I will be using. Please can you leave that card off the file? responded: Thank you f (in writing)
  9. 2025-09-30 David M Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  10. 2025-09-30 Veronica H recurring set

1 earlier entries — the whole thread is under Evidence below.

Cancel contract, Buyer's remorse, Refund, Unhappy
…nication as this issue has been addressed ad nauseam. If you'd like to remedy your account concerning the discount offer so you can receive your items once again fresh in your inbox, we're happy to help. However, we will not redeliver items already sent for a balance on an account that is severely past due when you're refusing to pay. Our position is final and unchanging on this matter.

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $300 taken up front, $2,700 outstanding.

never
0 of 0 · $0
0
$300
$2,700
—
Square has taken $300 1 payment, 2025-09-29 to 2025-09-29 · 7 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 5 — emails and anything quoted back, in full
  • David M 2025-10-08 12:18
    CLIENT: Jasmine Anowi Oct 7, 2025, 12:45?PM (23 hours ago) to Production Hi, In the email it said there would be videos and ways to contact agencies but there is no videos down below in the email. How can I see the videos? Jasmine Anowi On Oct 2, 2025, at 3:01?PM, Production Studio1 <production@studio-1.us> wrote: ? PROD: Production Studio1 12:17?PM (0 minutes ago) to Jasmine Hello Jasmine, The videos are located on your website's dashboard. Please navigate to: https://jasmineanowi.modelingfolio.com/login Click "Log in" on the upper right hand corner. Your Username: jasmineanowi30@gmail.com Login Code: h2826642 Please let us know if you have any questions or concerns.
  • Grecia Martinez 2025-10-08 11:36
    From: Jasmine Anowi <jasmineanowi30@gmail.com> Date: Tue, Oct 7, 2025 at 12:48?PM Subject: questions To: <finance@studio-1.us> Hi, I have a question. When the casting was done was it a must to purchase the porfolio? The person I talked to beforehand said it was not. The lady I spoke to after the gig was pressuring me to purchase even after I said not now. Also how much is each modeling porfolio package? Thank you Jasmine Anowi --------------------------------------------- Inquiries Studios1 11:35?AM (0 minutes ago) to jasmineanowi30 Good morning Jasmine Thank you for sharing your concerns regarding your experience. We take feedback seriously and would like to address your claim of feeling pressured into signing the agreement. At Studio 1, we ensure that all clients are informed of their options and given the opportunity to make decisions at their own pace. It is important to note that clients are not obligated to purchase or sign anything during their visit to the studio. Additionally, every client has the option to leave the studio and request a full refund of their $50 booking deposit if they choose not to proceed. Please see our different packages on our website. https://studio-1.us/packages/ Let us know if you have any questions Kind Regards, Grecia
  • Caet W 2025-10-08 08:25
    client emailed: I have a question. When the casting was done was it a must to purchase the porfolio? The person I talked to beforehand said it was not. The lady I spoke to after the gig was pressuring me to purchase even after I said not now. Also how much is each modeling porfolio package? fwd'd to inq
  • David M 2025-10-02 16:00
    Studio-1: Your website and zCards have been sent out via email from production@studio-1.us Please search H2826642 in your email search bar and check your spam folder. Website Address: https://jasmineanowi.modelingfolio.com/ Website Editor Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://jasmineanowi.modelingfolio.com/login Click "Log in" on the upper right hand corner. Your Username: jasmineanowi30@gmail.com Login Code: h2826642
  • Caet W 2025-10-01 07:39
    client emailed: Hi, I recently removed my card on file. someone has put it again and that is not the card I will be using. Please can you leave that card off the file? responded: Thank you for your email. Kindly note that to proceed with the financing option, a valid payment method is required to be on file for your agreed-upon monthly payments. Please contact our office at 469-902-5890 to apply a new payment method on file.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Caet W 2026-02-11 15:51
    we won cb reset recurring
  • mike h 2025-11-19 17:56
    Client issued CB for 300. CB disputed - payments stopped vm
  • David M 2025-09-30 09:56
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Veronica H 2025-09-30 09:52
    recurring set
  • Jordan R 2025-09-29 11:21
    Marketer full time never model before always wanted to model wants to get her foot in to modeling wants to be in run way

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

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