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Wants out of the contract · No photos / product wrong or not delivered

Sarbpreet Kaur D3759339

Out of the contract via Email Waiting on US · 19d not confirmed as a complaint yet
$3,200
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Sarbpreet Kaur
Sarbpreet Kaur
Dallas
Elly R
2026-03-25
2026-09-01
$3,200
$1,596
$3,200
19d ago
19d ago
Email
crm-note

What has happened so far

Sarbpreet Kaur complained on 2026-09-01 by email — 19 days ago. They signed for $3,200 and have paid $1,596, 5 of 5 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-07-28 Tyesha H Client emailed: sarbpreet12sandhu@gmail.com 8:19?AM (1 hour ago) to me Which portal should I log back into? ----------------- I emailed: Inquiries Studio 9:55?AM (0 minutes ago) to sarbpreet (in writing)
  3. 2026-07-27 Tyesha H Client emailed: Sarbpreet Kaur Jul 25, 2026, 8:43?PM (2 days ago) to me Good evening! I am not able to find my website. Could you help me figure that out. I completely forget that what was a (in writing)
  4. 2026-04-07 Tyesha H Client emailed: sarbpreet12sandhu@gmail.com Mon, Mar 30, 4:30?PM (8 days ago) to me Ok -------------- Sarbpreet Kaur Wed, Apr 1, 12:01?PM (6 days ago) to me But when will I be able to apply (in writing)
  5. 2026-04-03 David M Website + zCard Studio-1: Your website and zCards have been sent out via email from production@studio-1.us Please search D3759339 in your email search bar and check your spam folder. Website (in writing)
  6. 2026-03-31 Tyesha H Client emailed: sarbpreet12sandhu@gmail.com Mon, Mar 30, 4:30?PM (22 hours ago) to me Ok (in writing)
  7. 2026-03-30 Tyesha H Client emailed: Sarbpreet Kaur 12:01?PM (3 hours ago) to me Hi I have shot on last wednesday and have not received any further steps of resources and anything related to portfolio. Kindly le (in writing)
  8. 2026-03-27 David M Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  9. 2026-03-26 Natalia Granado Recurring set
  10. 2026-03-25 Elly R Thanks Michelle! Set her up with promo pricing to get her started MSP

5 earlier entries — the whole thread is under Evidence below.

Cancel contract, No photos
…H - 09/01/2026 16:32 Client emailed: Sarbpreet Kaur Mon, Aug 31, 11:19?AM (1 day ago) to me Hi, I am not using services provided by you and I have paid for few months. And I would like to get out of this because I tried applying to every job every single dy for first few months and the only thing I got is scams. Now I do not want to continue. Can I discontinue your services? ---------------- I emailed: Inquiries Studio 4:31?PM (0 minutes ago) to Sarbpreet Hello Sarbpreet, Thank you for your email. I understand your concerns and appreciate you sharing your experience with us. Kindly note that you entered into a legally binding finance agreement with the studio, which includes clear terms and conditions regarding cancellation and discontinuation of services. Our records i…

Evidence gathered 2026-09-19

How they pay
2026-08-31 $229
5 of 5 · $1,146
0
$450
$1,604
Square has taken $1,546 6 payments, 2026-03-25 to 2026-07-31 · 1 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 6 — emails and anything quoted back, in full
  • Tyesha H 2026-07-28 09:57
    Client emailed: sarbpreet12sandhu@gmail.com 8:19?AM (1 hour ago) to me Which portal should I log back into? ----------------- I emailed: Inquiries Studio 9:55?AM (0 minutes ago) to sarbpreet12sandhu Hi Sarbpreet, Thank you for your reply. You can log into your client portal by visiting usa-models.com/login. Your username is your email address: sarbpreet12sandhu@gmail.com. If you don't remember your password, simply click the "Forgot Password" link on the login page. This will allow you to generate a new password and regain access to your account. If you have any trouble logging in after resetting your password, please let us know and we'll be happy to assist you. Kind Regards, Tyesha 07/29/2026 11:30 - [Jul 29, 2026, 11:30 AM] Natalie: Removed from AI: No reason provided
  • Tyesha H 2026-07-27 14:11
    Client emailed: Sarbpreet Kaur Jul 25, 2026, 8:43?PM (2 days ago) to me Good evening! I am not able to find my website. Could you help me figure that out. I completely forget that what was after @. Waiting for the response. Regards, Sarbpreet Kaur ---------------- I emailed: Inquiries Studio 2:11?PM (0 minutes ago) to Sarbpreet Hello Sarbpreet, Thank you for your email. I'd be happy to help. Please log back into the portal, and once you're signed in, you should see the Website and Digital Z-Card tabs at the top of the page. From there, you'll be able to access your website and find the information you need. If you still don't see those tabs after logging in, please let me know, and I'll be happy to assist you further. Kind Regards, Tyesha
  • Tyesha H 2026-04-07 14:49
    Client emailed: sarbpreet12sandhu@gmail.com Mon, Mar 30, 4:30?PM (8 days ago) to me Ok -------------- Sarbpreet Kaur Wed, Apr 1, 12:01?PM (6 days ago) to me But when will I be able to apply because I have gone through what you have sent me but didnt see the resources access.. Waiting for response. Regards, Sarbpreet Kaur ------------------ I emailed: Inquiries Studio Attachments 2:49?PM (0 minutes ago) to Sarbpreet Hello Sarbpreet, Thank you for your message. All of your resources have now been provided, and you are able to begin moving forward. The materials you are looking for are included within your Talent Guide, which serves as your primary resource for getting started. To clarify: The recommended casting platforms can be found on page 32 The recommended agencies are listed on page 42 These sections will guide you on where and how to begin applying. Now that you have received all of your products, including your guide and supporting materials, you can begin taking the next steps: Review the Talent Guide thoroughly Start applying to casting platforms and agencies listed Create your resume and cover letter using the provided templates Once your website is live, you will also gain access to your mentorship videos through the “Mentoring” tab, which will walk you through each step in more detail. If you would like feedback on your resume, applications, or have questions about any opportunities, feel free to email us at inquiries@studio-1.us—we’re happy to assist. We encourage you to begin applying as soon as you feel comfortable. Success in this industry comes from consistency and taking initiative, and you now have all the tools needed to get started. Please let us know if you have any other questions. Kind Regards, Tyesha
  • David M 2026-04-03 16:41
    Website + zCard Studio-1: Your website and zCards have been sent out via email from production@studio-1.us Please search D3759339 in your email search bar and check your spam folder. Website Address: https://sarbpreetkaur.modelingfolio.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://sarbpreetkaur.modelingfolio.com/login Click "Log in" on the upper right-hand corner. Username: sarbpreet12sandhu@gmail.com Login Code: d3759339
  • Tyesha H 2026-03-31 14:41
    Client emailed: sarbpreet12sandhu@gmail.com Mon, Mar 30, 4:30?PM (22 hours ago) to me Ok
  • Tyesha H 2026-03-30 15:44
    Client emailed: Sarbpreet Kaur 12:01?PM (3 hours ago) to me Hi I have shot on last wednesday and have not received any further steps of resources and anything related to portfolio. Kindly let me know when can I expect them so that I can start applying for the jobs. Waiting for q swift response. Regards, Sarbpreet KAur ---------------------- I emailed: Inquiries Studio Attachments 3:43?PM (0 minutes ago) to Sarbpreet Hello Sarbpreet, Thank you for your email. We sent your images and Model Guide on March 27, 2026 via WeTransfer. Please note that your website and digital Z-card typically take 3–4 weeks to be completed and delivered. Next Steps for Success 1. Review the Model Guide If you haven’t already, please take the time to read the guide in full. It includes essential information on: Getting started in the industry Applying to castings Understanding how agencies work Avoiding common mistakes and red flags We strongly recommend reviewing the earlier sections carefully, as they address many common questions and outline key strategies for success. Recommended casting platforms can be found on page 32 Recommended agencies are listed on page 42 These sections will be especially helpful once you’re ready to begin submitting. Mentorship Video Access Once your website is live, you will gain access to our full mentorship video series. To access the videos: Click the “Mentoring” tab in your website menu Use the dropdown to browse and watch all available tutorials The series covers: Managing and updating your website Applying to casting platforms and agencies Understanding pricing, contracts, and industry red flags A full walkthrough of the Model Guide After Reviewing the Materials Begin applying to the casting platforms (page 32) and agencies (page 42) Create your resume and cover letter using the attached templates You’re welcome to email them to us for review and feedback before submitting If you receive a contract or have questions about any opportunity, please reach out to us at: inquiries@studio-1.us We’re here to support and guide you throughout the process. That said, success in this industry ultimately depends on your consistency and initiative—applying regularly, following up, and staying proactive will make the biggest difference. We look forward to seeing your progress and are excited to support you along the way. Kind Regards, Tyesha
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • David M 2026-03-27 09:12
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Natalia Granado 2026-03-26 11:30
    Recurring set
  • Elly R 2026-03-25 15:13
    Thanks Michelle! Set her up with promo pricing to get her started MSP
  • Michelle M 2026-03-23 12:04
    Good Morning, Are you ready for your photoshoot on Wednesday? Yes3/23 Michelle M - 03/23/2026 12:04 - Changed confirmed from Attempted to Half
  • Michelle M 2026-03-23 10:29
    LM and sent text 3/23
  • Michelle M 2026-03-20 15:46
    MBF 3/20 sent text 3/20 Michelle M - 03/20/2026 15:46 - Changed confirmed from No to Attempted
  • Michelle M 2026-03-16 11:51
    she is not working she if India. Been in the states 4 years.. She is single read and relax.. Back in India she was a teacher came to TX and did Data analyst but doesnt enjoy it. Enjoys being with people and does work temp here and there. She went for her Real Estate license but that takes time. Wants to try other things like modeling. She has money saved. She can work in the US.
  • Michelle M 2026-03-16 11:51
    confirmed at the time of booking. 3/16 Michelle M - 03/16/2026 11:51 - Changed confirmed from No to Full

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

Pick your name at the top of the page to work this case.