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Asked for a reduction

Neva Howard M2599714

Money off via Email Waiting on US · 19d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Neva Howard
Neva Howard
Studio 1
Terri M
2025-05-29
2026-09-01
$4,000
$2,080
$4,000
19d ago
19d ago
Email
crm-note

What has happened so far

Neva Howard complained on 2026-09-01 by email — 19 days ago. They signed for $4,000 and have paid $2,080, 2 of 2 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-04-23 Charles C Called client in regards to the past dues, client said she is still homeless, and to give her call again in May...
  3. 2026-02-05 Charles C Called client in regards to the past dues, client said she is homeless and is only on social security and asks that we give her until the end of March to make a payment.
  4. 2025-12-10 Caet W sent f/u email: Please let us know if the offer to refinance your monthly payments would be helpful to you so we can properly adjust your account.
  5. 2025-12-03 Caet W client emailed: I am at a financial stop right now and unable to pay any longer. I would like to end the payments as of today. Currently I am only receiving my social security each month and (in writing)
  6. 2025-09-03 Zachary L Sent 30 day
  7. 2025-06-02 Alex Noblecilla https://nevahoward.modelingfolio.com/ Studio-1: Your website and zCards have been sent out via email from production.studio1.west38@gmail.com. Please search M2599714 in your email search bar (in writing)
  8. 2025-05-30 Alex Noblecilla Studio 1: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
  9. 2025-05-30 Zachary L recurring set
  10. 2025-05-29 Terri M i love this woman , wow she has been through it. good job glenn

2 earlier entries — the whole thread is under Evidence below.

Wants cut, Hardship
Caet W - 09/01/2026 08:21 client emailed: There is no way I am going to be able to make a full payment or a payment of 800.00. I am in the middle of paying a hospital bill that I cant afford to make. I can try and pay 50.00 a month until paid off or you can reduce the payment I owe. I am in a pickle right now. Thank you in advance for your understanding. responded: Thank you for your email. Monthly payment options are available if you're unable to make a full payment. To receive the courtesy $800 discount, the minimum monthly payment we can provide is $93.33. Please call our office at 954-369-2372 to speak with a representative who will gladly assist you no later than September 14th.

Evidence gathered 2026-09-19

How they pay
2025-07-31 $240
2 of 2 · $480
0
$1,600
$1,920
—
Square has taken $2,055 4 payments, 2025-05-21 to 2025-06-30 · 12 failed
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Caet W 2025-12-03 08:11
    client emailed: I am at a financial stop right now and unable to pay any longer. I would like to end the payments as of today. Currently I am only receiving my social security each month and at a standstill. If there is a payment plan available, please let me know. responded: Thank you for your email. We show you currently have a balance of $1,920 and you're set up for monthly payments of $240. Would it be helpful if we lowered this amount? We could split your remaining balance into 12 even installments of $160.
  • Alex Noblecilla 2025-06-02 13:08
    https://nevahoward.modelingfolio.com/ Studio-1: Your website and zCards have been sent out via email from production.studio1.west38@gmail.com. Please search M2599714 in your email search bar.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • Charles C 2026-04-23 11:11
    Called client in regards to the past dues, client said she is still homeless, and to give her call again in May...
  • Charles C 2026-02-05 15:58
    Called client in regards to the past dues, client said she is homeless and is only on social security and asks that we give her until the end of March to make a payment.
  • Caet W 2025-12-10 09:25
    sent f/u email: Please let us know if the offer to refinance your monthly payments would be helpful to you so we can properly adjust your account.
  • Zachary L 2025-09-03 16:19
    Sent 30 day
  • Alex Noblecilla 2025-05-30 09:22
    Studio 1: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
  • Zachary L 2025-05-30 09:12
    recurring set
  • Terri M 2025-05-29 15:25
    i love this woman , wow she has been through it. good job glenn
  • Teddy M 2025-05-22 11:38
    Client called to confirm and she is ready Teddy M - 05/22/2025 11:38 - Changed confirmed from No to Full
  • Glenn M 2025-05-21 15:42
    has a skin care line and fragrant oils is a registered nurse has autistic son has disability income does diamond dotting, Been to Chicago, Mississippi, Texas, Indiana

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-09-01

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