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Wants a refund

Danielle Griddine F3752434

Money back via Email Waiting on US · 19d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Xyla Clark
Danielle Griddine
Orlando
Fabio Como
2026-03-02
2026-09-01
$4,000
$1,300
$4,000
19d ago
19d ago
Email
crm-note

What has happened so far

Danielle Griddine complained on 2026-09-01 by email — 19 days ago. They signed for $4,000 and have paid $1,300, 1 of 1 instalments. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-04-29 Caet W client emailed: Just wondering if you received my last email. Two unknown purchase on the acct pay for this on came out yesterday that I am disputing.. but that means I can’t pay the 300 tod (in writing)
  3. 2026-04-28 Charles C Called client in regards to the message we received saying that client was charged twice, left vm.
  4. 2026-03-12 Emmanuel R MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “F3752434” in your email and spam search bar. 04/28/2026 09:26 - [Apr 28, 2026 (in writing)
  5. 2026-03-09 Nellie P Client replied to the guidance email being sent out: New messages We received one with the pics and the slideshow. I don't have any videos 6:17 PM ////fwd to inquiries (in writing)
  6. 2026-03-05 Tyesha H I emailed: Inquiries Studio Attachments 3:37?PM (0 minutes ago) to tzkxa11 Hello Danielle, Thank you for your email. ? Next Steps for Success 1. Review the Model Guide If you haven’t already (in writing)
  7. 2026-03-05 Nellie P Client replied to the images and model guide being sent out: New messages Thursday, Mar 5 Got the email. What are the next step for Xyla? I read through everything. I think I'd rather an age (in writing)
  8. 2026-03-03 Natalia Granado Recurring set
  9. 2026-03-03 Emmanuel R Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  10. 2026-02-27 Jennifer D She has never modeled before she wants to get into modeling Mom applied for her cause she really wants to model she is tall for her age and super skinny mom has 5 kids she is in color guard

1 earlier entries — the whole thread is under Evidence below.

Refund, Hardship
Caet W - 09/01/2026 08:25 client emailed: Hello, yes I am aware I haven’t paid for a while. I was injured at work so I’ve been having financial issues. Struggling to pay the essentials right now. But once I’m back at work I will pick up with the payments. And I am going to submit her pics to agencies this week, but also wanted to ask.. if Xyla changes her hair at all should I put new pics of her on there? We dyed it blonde. So just wondering that. Thanks so much Danielle Griddine fwd'd to inq

Evidence gathered 2026-09-19

How they pay
2026-03-28 $300
1 of 1 · $300
0
$1,000
$2,700
—
Square has taken $1,300 3 payments, 2026-02-27 to 2026-03-03 · 3 failed · 3 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 5 — emails and anything quoted back, in full
  • Caet W 2026-04-29 08:22
    client emailed: Just wondering if you received my last email. Two unknown purchase on the acct pay for this on came out yesterday that I am disputing.. but that means I can’t pay the 300 today. I wanted to let u know… two 100$ things came out of my acct for somehting i definitely didn’t buy.. it’s gonna take a bit before they reimburse me…. I hope it’s ok. As soon as it’s fixed I can pay it. Thanks so muchDanielle griddine client's communication seems to be indicating she was charged by another entity twice and doesn't have the money to pay us right now because of it....not that we charged her twice
  • Emmanuel R 2026-03-12 15:07
    MAPS Studio: Your website and zCards have been sent out via email from production@mapsstudio.nyc. Please search “F3752434” in your email and spam search bar. 04/28/2026 09:26 - [Apr 28, 2026, 9:26 AM] Natalie: Customer disputed two unknown charges; issue escalated to Finance for review.
  • Nellie P 2026-03-09 12:47
    Client replied to the guidance email being sent out: New messages We received one with the pics and the slideshow. I don't have any videos 6:17 PM ////fwd to inquiries
  • Tyesha H 2026-03-05 15:38
    I emailed: Inquiries Studio Attachments 3:37?PM (0 minutes ago) to tzkxa11 Hello Danielle, Thank you for your email. ? Next Steps for Success 1. Review the Model Guide If you haven’t already, please read the guide in full. It provides essential information on: Getting started in the industry Applying to castings Understanding how agencies work Avoiding common mistakes and red flags We strongly recommend carefully reviewing the earlier sections, as they answer many common questions and outline important strategies for success. The recommended casting platforms are listed on page 32, and the recommended agencies are listed on page 42 of the guide. These sections will be especially important once you are ready to begin submitting. ???? Mentorship Video Access Once your website is live, you will gain access to a full mentorship video series. To access the videos: Click the “Mentoring” tab in your website menu Use the dropdown to browse and watch all available tutorials The series covers: Managing and updating your website How to apply to casting sites and agencies Understanding pricing, contracts, and industry red flags A walkthrough of the Model Guide ???? After Reviewing the Materials Begin applying to the casting platforms (page 32) and agencies (page 42). Create your resume and cover letter using the attached templates. You’re welcome to email them to us for review and feedback before submitting. If you receive a contract or have questions about any opportunity, please reach out to us at: ????inquiries@studio-1.us We’re here to support and guide you throughout the process. That said, success in this industry ultimately depends on your consistency and initiative — applying, following up, and staying proactive will make the biggest difference. We look forward to seeing your progress and are excited to support you along the way. Kind Regards, Tyesha
  • Nellie P 2026-03-05 12:43
    Client replied to the images and model guide being sent out: New messages Thursday, Mar 5 Got the email. What are the next step for Xyla? I read through everything. I think I'd rather an agency represent Xyla. Just because I am so inexperienced with this and would b easier for her to get jobs I think. 11:33 AM Who should I speak to about the next steps? 11:34 AM ///fwd to inquiries
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Charles C 2026-04-28 09:34
    Called client in regards to the message we received saying that client was charged twice, left vm.
  • Natalia Granado 2026-03-03 11:51
    Recurring set
  • Emmanuel R 2026-03-03 10:50
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Jennifer D 2026-02-27 15:46
    She has never modeled before she wants to get into modeling Mom applied for her cause she really wants to model she is tall for her age and super skinny mom has 5 kids she is in color guard for middle school she was in the macys day parade Mom works for the post office she is on work mens comp she keeps getting injured she does musical theater hre phone school friends makeing braceletts writing books
  • Jennifer D 2026-02-27 15:46
    Custom Amount $50.00 Xyla Clark / Danielle Griddine / Jennifer D Total $50.00 Receipt lgVD Authorization 044231 MasterCard 1380 Jennifer D - 02/27/2026 15:53 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

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