Money backvia EmailWaiting on US · 19dnot confirmed as a complaint yet
$4,000
nobody is holding this
Who are you?Pick your name so this desk can record that you read it and what you did.
What are you doing about it?
Calling themToday, on the number on file.Emailing themReplying in writing.Making an offerA reduction or a revised plan — record it below.Checking something firstThe account, the product, the contract. Not with the client yet.Passing it onIt belongs with another team — hand it over below.Waiting on themThe ball is with the client. Set a date to chase.Leaving it for nowA deliberate decision to do nothing yet. Needs a reason and a date to look again.It is finishedNothing outstanding — close it below.
Pick your name above and these become clickable.
Billy Perez
Billy Perez
Orlando
Audra T
2026-06-03
2026-09-01
$4,000
$567
$4,000
19d ago
19d ago
Email
crm-note
What has happened so far
Billy Perez complained on 2026-09-01 by email — 19 days ago. They signed for $4,000 and have paid $567, 2 of 2 instalments. Nobody is holding it.Nobody has recorded reading it.The ball is with us — they wrote last, 19 days ago, and nobody has replied.
2026-09-01intake scanlogged on the desk
2026-07-15David MStudio-1: Your website and zCard materials are now ready in your portal. Please sign into https://usa-models.com/login To view your dashboard, edit your website and download your composite c (in writing)
2026-06-22David MStxrk_ Lxrd117 Fri, Jun 19, 2:34?PM (3 days ago) to me Thank you so much Studio Production 3:49?PM (0 minutes ago) to Stxrk_ You're welcome!
2026-06-19David MStxrk_ Lxrd117 8:41?AM (5 hours ago) to me I was never sent my measurements and I really need them when can I get those Studio Production 2:33?PM (0 minutes ago) to Stxrk_ Hello Billy, I've
2026-06-18David MStxrk_ Lxrd117 Jun 17, 2026, 3:44?PM (23 hours ago) to me I had it changed so i only will be paying for the photos Studio Production 3:35?PM (0 minutes ago) to Stxrk_ Hello Billy, Thank you (in writing)
2026-06-17David MHello Billy, Thank you for reaching out. Typically we begin working on your website stats and Zcard information 2-4 weeks after your shoot. We also input your measurements and Zcard informat
2026-06-16Kendrick PClient called saying they no longer want to move forward with the package they have chosen and would like to see if there was anything we can do. I offered a reduction, removing the website (in writing)
2026-06-10David MStudio Production 2:13?PM (0 minutes ago) to Stxrk_ Hello Billy, Thank you for reaching out. Typically we input your website stats and Zcard information 2-4 weeks after your shoot. Now that
2026-06-10Audra THe reached out to me that he has not received his website. I told him we sent him stuff on 6/4 and that the website can take 3-4 weeks. He now remembers that and is good.
2026-06-09Ronnie KClient texted: Qhere is my website? 7:16 PM Where* 7:16 PM I was told I should have it today? 7:19 PM /// Forward to production
10 earlier entries — the whole thread is under Evidence below.
Kendrick P - 09/01/2026 10:27 Client emailed Stxrk_ Lxrd117 Thu, Aug 27, 6:22?PM (5 days ago) to me I want a refund or to stop paying for these it was a scam ------------------------------- I emailed Inquiries Studio 10:27?AM (0 minutes ago) to Stxrk_ Hello Billy, Thank you for your email. I’d like to clarify the status of your account and the agreement you entered into with Studio 1. You entered into a financing agreement with the studio, which includes specific terms and conditions regarding the agreement and cancellation. Studio 1 provides professional modeling photography, portfolio materials, di…
Evidence gathered 2026-09-19
How they pay
2026-08-18$58
2of 2 · $117
0
$450
$933
—
Square has taken $5674 payments, 2026-05-27 to 2026-07-18 · 2 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
David M2026-07-15 10:30
Studio-1: Your website and zCard materials are now ready in your portal.
Please sign into https://usa-models.com/login
To view your dashboard, edit your website and download your composite card.
For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password.
Website Address: https://billyperez.usa-models.com/
Website Editor (Dashboard)
Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to:
https://billyperez.usa-models.com/login
Click "Log in" on the upper right-hand corner.
Username: Perez.billy117@gmail.com
David M2026-06-18 15:35
Stxrk_ Lxrd117
Jun 17, 2026, 3:44?PM (23 hours ago)
to me
I had it changed so i only will be paying for the photos
Studio Production
3:35?PM (0 minutes ago)
to Stxrk_
Hello Billy,
Thank you for your email.
For any questions related to your package please email our inquiries team at inquiries@studio-1.us They will be able to assist you.
Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password.
Please note that the files may take up to an hour to populate from the time this message
is sent out.
Kendrick P2026-06-16 16:26
Client called saying they no longer want to move forward with the package they have chosen and would like to see if there was anything we can do.
I offered a reduction, removing the website and Z card and keeping the images for 1500 and refinancing for 18 months.
He agreed.
----------------------------
Client Name:Billy Perez
Model Name: Billy Perez
REF# F3894200
Total Package Amount: $4000.00
Amount to date: $450
Date of Shoot:06/03/26
Date of Complaint: 06/16/26
Sales Sheet: Y
------------------------------
I emailed
Inquiries Studio <inquiries@studio-1.us>
4:25?PM (0 minutes ago)
to Stxrk_
Hello Billy,
Thank you for your call today.
As discussed, I have adjusted your account to reflect the $1,500 package. Based on the amount you have already paid, your remaining balance is $1,050. I have also refinanced the account over 18 months, reducing your monthly payments from $295.83 to $58.33.
I am glad I was able to assist you. If you have any further questions or concerns, please feel free to contact us.
Kind Regards,
Kendrick
------------------------------
Fiance + REcurring + Ledger + Salse sheet + Production sheet + CI
Email AI
Nothing here is tagged as Email AI — and it would not be:
no note in the CRM carries an AI marker, and there is no automated author among the 246
people who write notes. So this cannot yet tell you whether Email AI handled this client.
The moment Email AI stamps what it writes (anything will do — an [AI] prefix),
its messages appear here and every past thread re-sorts on the next gather.
Internal notes 16
David M2026-06-22 15:50
Stxrk_ Lxrd117
Fri, Jun 19, 2:34?PM (3 days ago)
to me
Thank you so much
Studio Production
3:49?PM (0 minutes ago)
to Stxrk_
You're welcome!
David M2026-06-19 14:33
Stxrk_ Lxrd117
8:41?AM (5 hours ago)
to me
I was never sent my measurements and I really need them when can I get those
Studio Production
2:33?PM (0 minutes ago)
to Stxrk_
Hello Billy,
I've copied them here.
Height 5 11 feet & inches
Waist 30
Hips 34
Chest 35
Eye Colour Dark brown
Hair Colour Black
Hair Legth Medium
David M2026-06-17 15:24
Hello Billy,
Thank you for reaching out.
Typically we begin working on your website stats and Zcard information 2-4 weeks after your shoot.
We also input your measurements and Zcard information and choose the images that appear on your site when someone views it.
To view all of the images in your gallery please see the "Photos" tab. Press the drop-down arrow to "View all."
Then "Download Photos".
Once downloaded to your device you can add them to your public gallery.
Your website is fully editable. You may begin filling it in and editing at your leisure.
You can also watch the mentorship videos available from your dashboard.
Please let us know if you have any questions or concerns.
--
Best regards,
David,
Production team
David M2026-06-10 14:14
Studio Production
2:13?PM (0 minutes ago)
to Stxrk_
Hello Billy,
Thank you for reaching out.
Typically we input your website stats and Zcard information 2-4 weeks after your shoot.
Now that you have access to your portal you can start filling out the site's information
and watching the mentorship videos available from your dashboard.
Your website is fully editable. You may begin filling it in and editing at your leisure.
Please let us know if you have any questions or concerns.
--
Best regards,
David,
Production team
06/16/2026 13:20 - [Jun 16, 2026, 1:20 PM] Natalie: Customer inquired about their website, and the issue was escalated to the Production Studio 1 team.
Audra T2026-06-10 13:34
He reached out to me that he has not received his website. I told him we sent him stuff on 6/4 and that the website can take 3-4 weeks. He now remembers that and is good.
Ronnie K2026-06-09 09:42
Client texted:
Qhere is my website?
7:16 PM
Where*
7:16 PM
I was told I should have it today?
7:19 PM
/// Forward to production
Ronnie K2026-06-05 09:51
Client texted:
I was able to log in
6:49 PM
David M2026-06-04 13:20
Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password.
Please note that the files may take up to 30 minutes to populate from the time this message
is sent out.
Ronnie K2026-06-04 11:44
Client texted:
I sent them a detailed message.
11:02 AM
Natalia Granado2026-06-04 11:32
Recurring set
Mariana N2026-06-04 11:13
went over next steps, amount is ok i gave sticky for charles to switch his payment date to the 18th
Mariana N2026-06-04 10:44
no asnwer lvm email sent
Audra T2026-06-03 18:19
nnice guy. went over contract. thank you!
Erica S2026-05-29 13:13
confirmed thru txt
Erica S - 05/29/2026 13:13 - Changed confirmed from Attempted to Half
Erica S2026-05-29 13:10
sent no ans / sent txt
Erica S - 05/29/2026 13:10 - Changed confirmed from No to Attempted
Erica S2026-05-27 18:08
Billy is very interested in modeling. Soft spoken kind of reserved but nice personality.
Brand new model
Billy has always thought getting in modeling
Works FT Tool Technician at home depot
5'11 height
Google pay
Model 399 + no agency.
What happens next
Read the evidence and decide the positionCustomer service
Decide the outcomeManagementmust be done to close
Confirm with the clientCustomer servicemust be done to close
Who has had it
intake scan logged 2026-09-01
Pick your name at the top of the page to work this case.