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No photos / product wrong or not delivered

Kyle Giles M3997227

Their product via Text Waiting on US · 19d not confirmed as a complaint yet
$400
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Kylah Giles
Kyle Giles
Studio 1
Alejandro P
—
2026-09-01
$400
$800
$400
19d ago
19d ago
Text
crm-note

What has happened so far

Kyle Giles complained on 2026-09-01 by text — 19 days ago. They signed for $400 and have paid $800. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-08-03 David M Kyle G 10:15?AM (6 hours ago) to me Good morning David, Here are my 8 selected photo numbers: Kylah_G-21 Kylah_G-22 Kylah_G-32 Kylah_G-18 Kylah_G-2 Kylah_G-25 Kylah_G-15 Kylah_G-17 Kind rega (in writing)
  3. 2026-08-03 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  4. 2026-08-03 David M Good morning, Attached you'll find your watermarked contact sheet. Select 8 images and reply with its corresponding photo number. We will send your high resolution files within 48 hours. Ple
  5. 2026-07-31 Alejandro P BO Upsell: payment + production.
  6. 2026-07-30 Steph A fwd vm to tyesha for upsell
  7. 2026-07-15 Tyesha H Brianna K Tue, Jul 14, 5:12?PM (23 hours ago) to me Father would like to purchase the portfolio and get the list of agents. Upsell :) Thank you ----------------- I reached out and dad is int (in writing)
  8. 2026-06-26 Terri M please reschedule with mom and dad , grandma or uncle is not the guardian
  9. 2026-06-26 Terri M dad is not here it is grandma and uncle
  10. 2026-06-26 Maddy B dad = Kyle Giles

2 earlier entries — the whole thread is under Evidence below.

No photos
Ronnie K - 09/01/2026 09:15 Client sent text: Hello Good Evening i was going over her profile and pictures and we are missing one its the G-21 5:34 PM /// Forward to production

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $400 2 payments, 2026-06-18 to 2026-07-31
Agrees with the CRM.
Correspondence with the client 2 — emails and anything quoted back, in full
  • David M 2026-08-03 16:47
    Kyle G 10:15?AM (6 hours ago) to me Good morning David, Here are my 8 selected photo numbers: Kylah_G-21 Kylah_G-22 Kylah_G-32 Kylah_G-18 Kylah_G-2 Kylah_G-25 Kylah_G-15 Kylah_G-17 Kind regards, Kyle Giles IMAGES SENT TO PORTAL: TEXTED CLIENT: 08/04/2026 15:26 - [Aug 4, 2026, 3:26 PM] Natalie: Removed from AI: Already done
  • Tyesha H 2026-07-15 16:55
    Brianna K Tue, Jul 14, 5:12?PM (23 hours ago) to me Father would like to purchase the portfolio and get the list of agents. Upsell :) Thank you ----------------- I reached out and dad is interested I emailed: Inquiries Studio <inquiries@studio-1.us> Attachments 4:55?PM (0 minutes ago) to jumper1222 Hello Kyle, We hope this email finds you well. Below you will find the pricing for our available packages. Please reply with the package you would like to move forward with. Once we receive your selection, we will prepare and send a contract for your signature. Kindly note that if you are not paying in full, we require a minimum 10% down payment to begin financing your package. You will receive your digital images and model guide within 1-3 business days. The digital composite card (Z-card) and website (e-folio) take approximately 3-4 weeks to complete. Our Production Team will email you once everything is ready. Package Pricing: Digital Packages 6 Digital Images + Model Guide — $399 12 Digital Images + Model Guide — $799 Digital Selection + Model Guide — $1,499 All Digital Images + Model Guide — $1,999 Model Start Package — $3,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Pro Work Package — $5,999 Personal Web Page (1 year hosting) Professional Email Address Digital Composite Card (Z-Card) Model Guide Our Help and Guidance Mentorship Call Reshoot in 1 Year Job Resources I have also attached your contact sheet for review. Please note that the contact sheet is low resolution and includes our watermark. If you have any questions or need assistance selecting a package, please feel free to contact us at 954-369-2072 ext. 2. Kind Regards, Tyesha
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 9
  • David M 2026-08-03 13:49
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • David M 2026-08-03 09:47
    Good morning, Attached you'll find your watermarked contact sheet. Select 8 images and reply with its corresponding photo number. We will send your high resolution files within 48 hours. Please note that all selections are final. -- Best regards, David, Production team 08/03/2026 10:31 - [Aug 3, 2026, 10:31 AM] Natalie: Removed from AI: No reason provided
  • Alejandro P 2026-07-31 16:59
    BO Upsell: payment + production.
  • Steph A 2026-07-30 14:59
    fwd vm to tyesha for upsell
  • Terri M 2026-06-26 12:36
    please reschedule with mom and dad , grandma or uncle is not the guardian
  • Terri M 2026-06-26 12:20
    dad is not here it is grandma and uncle
  • Maddy B 2026-06-26 12:19
    dad = Kyle Giles
  • Brianna K 2026-06-22 11:08
    Grandma still bringing her - still driving Brianna K - 06/22/2026 11:08 - Changed confirmed from No to Full
  • Brianna K 2026-06-18 18:07
    Grandma - Karyn Williams, never modeled in past, sign up for kids casting but never got any calls - when she was a couple months.. hobbies- sing, dance, act out her favorite movies.. driving to studio, just grandma and Kylah.. does know we're not an agency, does know portfolios start at $399. job full time - maintenance mech. 5 days ; 40 hrs

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

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