← Back to the board
Legal / regulator threat · Chargeback / bank dispute

Adaham Bawaneh H3882042

Money back via Email Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Omar Bawaneh
Adaham Bawaneh
Houston
Angela K
2026-05-24
2026-09-01
$4,000
$1,042
$4,000
19d ago
19d ago
Email
crm-note

What has happened so far

Adaham Bawaneh complained on 2026-09-01 by email — 19 days ago. They signed for $4,000 and have paid $1,042, 2 of 2 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-08-18 Steph A FWD TO INQ H3882042 STUDIO 1 Inquiries Studio <inquiries@studio-1.us> 4:06?PM (0 minutes ago) to me You received a new voicemail message Info New voicemail message Time: Tuesday, August 18 2 (in writing)
  3. 2026-08-11 Alejandro P CONTRACT ISSUE: Client Name: Abraham Bawaneh Model Name: Omar Bawaneh REF# H3882042 Total Package Amount: $4000 Amount to date: $1,042 Date of Shoot: 05/24/2026 Date of Complaint: 08/11/2026
  4. 2026-07-27 mike h Client issued CB for $296. CB disputed - vm 08/05/2026 12:40 - [Aug 5, 2026, 12:40 PM] Natalie: Customer requested contract cancellation and refund; issue escalated for review by the team. 0
  5. 2026-07-27 mike h Client issued CB for $296. CB disputed - payments stopped vm
  6. 2026-06-17 David M Website + zCard Studio-1: Your website and zCards have been sent out via email from production@studio-1.us Please search H3882042 in your email search bar and check your spam folder. Website (in writing)
  7. 2026-05-27 David M Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  8. 2026-05-26 Steph A called/ discussed/ all good ------ sent nexts
  9. 2026-05-26 Natalia Granado Recurring set
  10. 2026-05-11 Jessica W talk to parents, knows 399, knows 72 hr notice, want to get his kid into modeling because he likes taking pictures, dad works full time Jessica W - 05/15/2026 13:23 - Changed confirmed from
Legal, Chargeback, Cancel contract, Misled, Complaint form, Refund, Unhappy
…en a reasonable indication that my son was actually progressing toward modeling work-we would not be having this conversation. The issue is that our actual experience has been dramatically different from the impression created during the sales process. I was also extremely surprised after subsequently reading numerous BBB and Google reviews describing experiences that appeared similar to ours. Those reviews raised additional concerns for me about whether other customers felt they had also been subjected to high-pressure, emotionally driven sales presentations. I recognize that we signed an agreement, and I am not ignoring that fact. At the same time, a signed agreement does not eliminate legitimate concerns about the representations made before and during the sale, the …

Evidence gathered 2026-09-19

How they pay
2026-07-18 $296
2 of 2 · $592
0
$450
$2,958
—
Square has taken $992 3 payments, 2026-05-24 to 2026-06-18
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Steph A 2026-08-18 16:07
    FWD TO INQ H3882042 STUDIO 1 Inquiries Studio <inquiries@studio-1.us> 4:06?PM (0 minutes ago) to me You received a new voicemail message Info New voicemail message Time: Tuesday, August 18 2026 3:58 PM From: WIRELESS CALLER (804) 887-9788 Duration: 11 seconds Voicemail box: 340 Transcript: Hey, could you give me a call back on 804-887-9788 regarding the contract for the studio one? Thank you. --------- SENT text to client Hi! Thank you for contacting the studio. We have received your message. Our Inquiries team will review your request, and someone will reach out to you within 48 to 72 business hours. We appreciate your patience.
  • David M 2026-06-17 09:29
    Website + zCard Studio-1: Your website and zCards have been sent out via email from production@studio-1.us Please search H3882042 in your email search bar and check your spam folder. Website Address: https://omarbawaneh.usa-models.com/ Website Editor (Dashboard) Your website is also packed with features to keep your portfolio updated. To begin the mentorship videos or to change your photos, stats, biography, add blog posts, etc., please navigate to: https://omarbawaneh.usa-models.com/login Click "Log in" on the upper right-hand corner. Username: ibrahim_bawaneh90@yahoo.com
Email AI has spoken to them 1 message
  • Alejandro P 2026-08-11 10:46
    CONTRACT ISSUE: Client Name: Abraham Bawaneh Model Name: Omar Bawaneh REF# H3882042 Total Package Amount: $4000 Amount to date: $1,042 Date of Shoot: 05/24/2026 Date of Complaint: 08/11/2026 Sales Sheet: NA ///////////// The client emalied: Formal Demand for Immediate Cancellation of Contract and Recurring Billing ALEJANDRO Email AI Processed Ibrahim Bawaneh <ibrahim_bawaneh90@yahoo.com> Jul 24, 2026, 5:30?AM to me, Sawsan ? ? To Studio 1 Management, I am writing to formally demand the immediate cancellation of my contract, the termination of all recurring billing, and a refund of the amounts I have paid, totaling $992. I entered into this agreement based on representations that Studio 1 would provide access to legitimate modeling and talent opportunities. Since enrolling, many of the opportunities presented have appeared to be expired, unavailable, or have required additional payments before any consideration for work. As a result, I believe the services provided have not matched the representations made during the sales process. Accordingly, I hereby revoke any authorization for Studio 1 to charge my credit card or any other payment method. Effective immediately, you are no longer authorized to process any future recurring charges. If this matter is not resolved, I will continue pursuing my rights through my financial institution and the appropriate consumer protection agencies. Sincerely, Ibrahim Bawaneh ////////////I replied: Inquiries Studio 10:39?AM (1 minute ago) to ibrahim_bawaneh90 Hello Ibrahim, Thank you for your email. My name is Alejandro, and I am the manager at the corporate office. Your account has been forwarded to me by our Finance Department for further review. Please note that you entered into a legally binding finance agreement with the studio, which includes clear terms and conditions regarding cancellation. According to our records, the images and Model Guide were delivered on 05/27/2026, and the website and Z-Card were delivered on 06/17/2026. We are a professional photography and modeling development studio that provides clients with industry-standard images, portfolio materials, and educational resources designed to support them in pursuing opportunities within the modeling industry. We do not book jobs, represent talent, or operate as a modeling agency. Our role is to provide the tools, materials, and guidance that can help clients pursue opportunities with agencies, casting platforms, and independent clients. The services and materials included in your package are clearly outlined in your signed agreement and were also discussed with you prior to your purchase. Additionally, the outreach email sent before your shoot explains the scope of our services and what we provide as a company. image.png I would also like to clarify that your cancellation request was submitted on 07/24/2026. Prior to our being able to respond to that request, you initiated a dispute with your financial institution regarding the transaction. This occurred after you had received the products and materials included in your package. Because the payment is currently under dispute, we are unable to offer or process any account adjustments while the dispute remains active. Once our Finance Department confirms that the dispute has been resolved, we will be able to review your account and discuss any available options for reaching an amicable resolution. Please let me know if you have any questions or concerns. Kind regards, Alejandro Kind Regards, //////////////
Internal notes 6
  • mike h 2026-07-27 18:35
    Client issued CB for $296. CB disputed - vm 08/05/2026 12:40 - [Aug 5, 2026, 12:40 PM] Natalie: Customer requested contract cancellation and refund; issue escalated for review by the team. 08/05/2026 12:40 - [Aug 5, 2026, 12:40 PM] Natalie: Removed from AI: Escalated to Inquiries Studio 1 - AI stopped by reviewer
  • mike h 2026-07-27 18:12
    Client issued CB for $296. CB disputed - payments stopped vm
  • David M 2026-05-27 09:14
    Studio-1: Your images and model guide have been sent out via Email. Expect it in your inbox or spam folder within 20 min. Please search "WeTransfer" in your email.
  • Steph A 2026-05-26 16:14
    called/ discussed/ all good ------ sent nexts
  • Natalia Granado 2026-05-26 12:12
    Recurring set
  • Jessica W 2026-05-11 12:08
    talk to parents, knows 399, knows 72 hr notice, want to get his kid into modeling because he likes taking pictures, dad works full time Jessica W - 05/15/2026 13:23 - Changed confirmed from No to Half Jessica W - 05/19/2026 11:02 - Changed confirmed from Half to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Respond to the bank Customer service must be done to close
  3. Decide the outcome Management must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

Pick your name at the top of the page to work this case.