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Wants out of the contract · Asked for a reduction

Swapnali "Nelly" Bhide P4028849

Money back via Email Waiting on US · 19d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Swapnali "Nelly" Bhide
Swapnali "Nelly" Bhide
Maps A
Josie R
2026-08-03
2026-09-01
$4,000
$581
$4,000
19d ago
19d ago
Email
crm-note

What has happened so far

Swapnali "Nelly" Bhide complained on 2026-09-01 by email — 19 days ago. They signed for $4,000 and have paid $581, 3 of 3 instalments. Square has actually taken $931 — $350 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. The ball is with us — they wrote last, 19 days ago, and nobody has replied.

  1. 2026-09-01 intake scan logged on the desk
  2. 2026-08-12 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email
  3. 2026-08-11 Maddy B From: Swapnali Bhide <thisisswapnali@gmail.com> Date: Mon, Aug 10, 2026 at 8:48?AM Subject: Re: Finance Agreement - Unlinked Card To: Maps A New York <inquiries@studio-1.us>, <inquiries@maps (in writing)
  4. 2026-08-11 Tyesha H Client emailed: Swapnali Bhide Attachments Aug 10, 2026, 8:48?AM (1 day ago) to me, inquiries Oh my god! This is so frustrating!!! All you care about is snatching my money. I was told I am r (in writing)
  5. 2026-08-10 Steph A Called client and gave tips and sent email- next steps Stephanie Outreach <stephanie@studio-1.us> Attachments 11:33?AM (4 hours ago) to thisisswapnali@gmail.com Hello, Welcome to the studio! (in writing)
  6. 2026-08-10 Veronica H not on (No CC )
  7. 2026-08-10 Veronica H client called back to have the refund issued because the bank said it was ok.. Refund issued and it to finance
  8. 2026-08-10 Veronica H client called to update cc info and to make a $400 payment, then she is requesting a refund of $400 it should go back on card ending with 8292 however, client wants to call her bank and then
  9. 2026-08-10 Caet W Client unlinked card - Txt + em client
  10. 2026-08-07 Maddy B viewer had air dropped images - reduced to selection - client threatened atty gen office complaint to Veronica - client called in cannot afford this - has not downloaded anything on the port

4 earlier entries — the whole thread is under Evidence below.

Cancel contract, Wants cut, We offered, Refund, Unhappy
Caet W - 09/01/2026 15:16 client emailed: It shows MAPS studio's name. Please refer to the screenshot attached to this email. responded: The initial payment date shows August 3rd. We show you initially processed a $400 payment on August 3rd, but this was refunded on August 10th and we then processed your $400 deposit via Discover card on August 10th, which should not be associated with a Chase checking account. Did you put the initial August 3rd payment on a buy-now-pay-later plan with Chase? If so, that would explain the issue, and you will still need to speak directly with Chase bank as we are not involved with the pay-later transaction that is billed to you in this circumstance.

Evidence gathered 2026-09-19

How they pay
2026-08-31 $131
3 of 3 · $131
0
$450
$919
—
Square has taken $931 3 payments, 2026-08-03 to 2026-08-10 · 1 scheduled, not charged
The CRM shows $581 — Square is $350 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Maddy B 2026-08-11 18:08
    From: Swapnali Bhide <thisisswapnali@gmail.com> Date: Mon, Aug 10, 2026 at 8:48?AM Subject: Re: Finance Agreement - Unlinked Card To: Maps A New York <inquiries@studio-1.us>, <inquiries@mapsstudio.nyc> Oh my god! This is so frustrating!!! All you care about is snatching my money. I was told I am receiving my pictures and portal for a reduced package. I don't even see any pictures on my portal. I am sending the updated statement here. Refer to that. Also refer to the email conversation between me and your representative. Have some coordination among your own teams!! Do NOT threaten me about external debt collection. I have already filed an official complaint against you. I will escalate the matter even further if you charge me any late fees or take my money forcibly. Swapnali Bhide Hi Swapnali,  Your message was forwarded to me.  Apologies for the late reply, I have been in meetings all day.  Please note the message your received is an auto response sent out when a client unlinks their card, kindly disregard. I see you spoke with Veronica this morning and your card information was updated accordingly. Regarding the portal.  I have reached out to my Production Team so they can resolve the image situation. Again, apologies for the late reply,  Maddy   added to Production Calendar: HI Team - client states images are not on portal - please correct - ty Maddy
  • Tyesha H 2026-08-11 12:08
    Client emailed: Swapnali Bhide Attachments Aug 10, 2026, 8:48?AM (1 day ago) to me, inquiries Oh my god! This is so frustrating!!! All you care about is snatching my money. I was told I am receiving my pictures and portal for a reduced package. I don't even see any pictures on my portal. I am sending the updated statement here. Refer to that. Also refer to the email conversation between me and your representative. Have some coordination among your own teams!! Do NOT threaten me about external debt collection. I have already filed an official complaint against you. I will escalate the matter even further if you charge me any late fees or take my money forcibly. Swapnali Bhide ------------------- FWD to Maddy
  • Steph A 2026-08-10 16:30
    Called client and gave tips and sent email- next steps Stephanie Outreach <stephanie@studio-1.us> Attachments 11:33?AM (4 hours ago) to thisisswapnali@gmail.com Hello, Welcome to the studio! It was a pleasure to have you at our studio! As you begin your modeling journey, there are two primary paths to finding work: Independent Modeling As an independent model, you work as a freelancer, find your own opportunities, and keep 100% of your earnings. Most independent models find work through casting websites, social media, networking, and local casting calls. Recommended casting platforms include: https://www.castingnetworks.com/ https://castingfrontier.com/ https://www.buildcasting.com/ https://www.backstage.com/ https://www.mandy.com/ https://kidscasting.com/ https://actorsaccess.com/register/benefits.cfm https://www.bostoncasting.com/ (Boston) https://www.centralcasting.com/get-cast/ (NY / GA / LA / CA – Free) https://www.gwcnyc.com/ (NY / NJ / CT – Free) https://www.castingbuffalo.com/castingnotices (NY- Free) https://www.truemodel.com/ https://www.4starcasting.com/ (Chicago / TX / GA / MD / CA – Free) https://mycastingfile.com/ (Texas) https://gov.texas.gov/film/page/filming_extras (Texas) https://www.austinfilmmeet.com/film-jobs-cast-crew-calls-auditions/ (TX/ Free) https://www.houstonfilmcommission.com/news-and-events/cast-and-crew-calls/ (TX Free) https://buffalocasting.com/ (TX/ Free) https://castingcallsamerica.app/new-site?site=chicago (Chicago/ Free version) https://castingcallsamerica.app/new-site?site=indiana (Indiana Free version) https://www.jennyalisoncasting.com/ (Nashville Free) https://castingtaylormade.com/apply/step-2 You can also find opportunities on Eventbrite, Google, Facebook, and Instagram. Agency Representation Agencies help secure opportunities on your behalf in exchange for a commission. Most agencies accept submissions directly through their websites under links such as "Apply," "Get Discovered," or "Become a Model." Apply to these agencies: https://www.onemanagement.com/ https://www.truemodel.com/ https://www.exxcelmodel.com/home A Few Tips Apply consistently to both agencies and casting opportunities. Use your digitals when submitting. Keep track of where you apply. Follow up with agencies 2–3 weeks after applying. Research agencies before sharing personal information. These steps represent the foundation of your modeling journey. Please feel free to reach out if you have any questions or concerns. I look forward to speaking with you. You can reach me at 954-866-3031 or stephani.studio.one@gmail.com. Please note that our office operates Monday through Friday, 9:00 AM – 5:00 PM EST. One attachment • Scanned by Gmail
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 10
  • Emmanuel R 2026-08-12 10:26
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Use the “Forgot Password” option if you do not know your password. . MAPS Studio: After logging into your dashboard, please click the 3 lines at the top right of your screen. The navigation bar will appear where you can click on "Photos". Some more options will display, one being "Download Photos”.
  • Veronica H 2026-08-10 11:58
    not on (No CC )
  • Veronica H 2026-08-10 11:57
    client called back to have the refund issued because the bank said it was ok.. Refund issued and it to finance
  • Veronica H 2026-08-10 11:41
    client called to update cc info and to make a $400 payment, then she is requesting a refund of $400 it should go back on card ending with 8292 however, client wants to call her bank and then call back for refund as she lost that card.
  • Caet W 2026-08-10 08:33
    Client unlinked card - Txt + em client
  • Maddy B 2026-08-07 12:51
    viewer had air dropped images - reduced to selection - client threatened atty gen office complaint to Veronica - client called in cannot afford this - has not downloaded anything on the portal but has all images offered to reduce to selection adjusted recurring to $131.25 / 8 months removed from Productionupdated cc - on square - she had deleted her debit card em: Hi Swapnali,  Thank you for reaching out to us.  As per our conversation, I have removed the website and comp card from your package.  You confirmed you received the air-dropped images from Josie - they are also on your portal. I encourage you to login to your portal and download those images as they will include the digitals. You can also find additional information on your portal, including the talent guide. Your monthly payment was lowered to $131.25 for 8 months, and your first payment will go out to the account you updated ending in X6891.   I have emailed you your statement, and attached to this email for your reference. If you would like to speak with Stephanie about the next steps, you can reach out to her at 954-866-3031.  She will be back in the office next week.  Glad I was able to help, wishing you much success,  Kind Regards, Maddy  Customer Service Creative Team  texted: Hi Swapnali, I just emailed you the statement and the email confirming the reduction on your order. Wishing you a great weekend ahead, warmly, Maddy - MAPS Studio New York
  • Steph A 2026-08-04 13:09
    called client- she wants to cancel, she let me explain why i was calling and the minute i brought up casting websites- she started up about cancelling bc her friends do modeling and you dont need to pay to do modeling, so i let her know she needs pictures to model, a website and zcard... but she isnt listening to me, she doesnt let you get much of a word in, she doesnt care, she only wants the pics and nothing else.... gave her inq # and email to reach them did not send next steps yet. 08/05/2026 11:07 - [Aug 5, 2026, 11:07 AM] Natalie: Removed from AI: No reason provided 08/05/2026 13:28 - [Aug 5, 2026, 1:28 PM] Natalie: Customer requested contract cancellation and payment revocation; issue escalated to the inquiries team. 08/05/2026 13:28 - [Aug 5, 2026, 1:28 PM] Natalie: Removed from AI: Escalated to Inquiries MAPS - AI stopped by reviewer
  • Emmanuel R 2026-08-04 11:30
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. Your username is the email used to sign up with us. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Natalia Granado 2026-08-04 11:16
    Recurring set
  • Corban A 2026-07-30 15:35
    Her friends model and she thinks it is "super cool" In college getting a masters in business management She works at a convivence store Very sweet girl, was a little skeptical giving me her card info over the phone Paid deposit on a discover credit card She knows there's "never a perfect time" so why not give it a chance and see where it goes Going to bring a +1 with her, probably her friend Client is aware pkgs start at $399 and to be prepared to make a financial decision the day of the shoot. Corban A - 07/31/2026 13:47 - Changed confirmed from No to Full

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-09-01

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