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Wants out of the contract

Sarah Sweetman P4039949

Out of the contract via Not recorded Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Sarah Sweetman
Sarah Sweetman
Maps A
Debra W
2026-08-29
2026-08-28
$4,000
$1,050
$4,000
23d ago
22d ago
Not recorded
crm-note

What has happened so far

Sarah Sweetman complained on 2026-08-28 — 23 days ago. They signed for $4,000 and have paid $1,050, with no instalment plan started. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-29 Debra W Model Start
  2. 2026-08-28 Selina M spoke to, confirmed, mentioned she isnt feeling good and i let her know to call the NYC office tomorrow if she needs to cancel/reschedule. Also let her know if she arrives 30 min past her sc
  3. 2026-08-28 Selina M left vm to wish goodluck
  4. 2026-08-28 intake scan logged on the desk
  5. 2026-08-24 Selina M shes always wanted to give this a shot since she was a child, 5'10, has 3 kids and recently divorced, doing this for herself and works FT as a nurse, Selina M - 08/25/2026 15:16 - Changed co
  6. 2026-08-19 Selina M Aware call recorded, aware we are not an agency, aware package start at $399, aware fin dec must be made day of shoot
Cancel contract
Selina M - 08/28/2026 15:08 spoke to, confirmed, mentioned she isnt feeling good and i let her know to call the NYC office tomorrow if she needs to cancel/reschedule. Also let her know if she arrives 30 min past her scheduled time she will be considered late for her appt.

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $1,050 taken up front, $2,950 outstanding.

never
0 of 0 · $0
0
$1,050
$2,950
—
Square has taken $1,000 1 payment, 2026-08-29 to 2026-08-29 · 1 scheduled, not charged
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 5
  • Debra W 2026-08-29 15:15
    Model Start
  • Selina M 2026-08-28 15:08
    spoke to, confirmed, mentioned she isnt feeling good and i let her know to call the NYC office tomorrow if she needs to cancel/reschedule. Also let her know if she arrives 30 min past her scheduled time she will be considered late for her appt.
  • Selina M 2026-08-28 15:06
    left vm to wish goodluck
  • Selina M 2026-08-24 16:31
    shes always wanted to give this a shot since she was a child, 5'10, has 3 kids and recently divorced, doing this for herself and works FT as a nurse, Selina M - 08/25/2026 15:16 - Changed confirmed from No to Half Selina M - 08/25/2026 16:57 - Changed confirmed from Half to Full
  • Selina M 2026-08-19 17:36
    Aware call recorded, aware we are not an agency, aware package start at $399, aware fin dec must be made day of shoot

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-28

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