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Wants a refund

Zamira Marra T4036941

Money back via Not recorded Waiting on the client · 23d not confirmed as a complaint yet
$50
nobody is holding this
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What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Zamira Marra
Zamira Marra
Boston
Jodi S
—
2026-08-28
$50
$100
$50
23d ago
23d ago
Not recorded
crm-note

What has happened so far

Zamira Marra complained on 2026-08-28 — 23 days ago. They signed for $50 and have paid $100. Nobody is holding it. Nobody has recorded reading it. We answered last, 23 days ago. The ball is with them.

  1. 2026-08-28 Jodi S Model came in asking first for her refund of $50. I told her of course she could get her refund, but if she wanted any images we would apply the $50 to her purchased. Went through the images
  2. 2026-08-28 Jodi S SAVE $50/1 image added to purchased folder 932pm 8/28
  3. 2026-08-28 intake scan logged on the desk
  4. 2026-08-25 Kristie G Model confirmed shoot and sending me outfits once unpacked Kristie G - 08/25/2026 11:29 - Changed confirmed from Half to Full
  5. 2026-08-14 Kristie G 18 YRS OLD / 4'11 No prof modeling experience but she has done shoots as she was a synchronized swimmer She applied becuase she always talks to friends about this and wants to give it a try
Refund
Jodi S - 08/28/2026 21:35 Model came in asking first for her refund of $50. I told her of course she could get her refund, but if she wanted any images we would apply the $50 to her purchased. Went through the images and there werent even 6 she loved. Offered her 1 picture for the deposit and to save.

Evidence gathered 2026-09-19

How they pay

No payment schedule on file for this reference.

Square has taken $50 1 payment, 2026-08-14 to 2026-08-14
Agrees with the CRM.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 4
  • Jodi S 2026-08-28 21:35
    Model came in asking first for her refund of $50. I told her of course she could get her refund, but if she wanted any images we would apply the $50 to her purchased. Went through the images and there werent even 6 she loved. Offered her 1 picture for the deposit and to save.
  • Jodi S 2026-08-28 21:32
    SAVE $50/1 image added to purchased folder 932pm 8/28
  • Kristie G 2026-08-25 11:29
    Model confirmed shoot and sending me outfits once unpacked Kristie G - 08/25/2026 11:29 - Changed confirmed from Half to Full
  • Kristie G 2026-08-14 13:37
    18 YRS OLD / 4'11 No prof modeling experience but she has done shoots as she was a synchronized swimmer She applied becuase she always talks to friends about this and wants to give it a try now Model is starting Boston University on the 24th she moves into her dorm / She works f/t lifeguard/swim instructor and also she works as a Behavioral Therapist tech Aware of 399.00 / Taking the train to studio** Open to all opportunities - she knows she is short but she wants to finally give this a try- I told her tons of opportunity she just will most likely need to be targeting areas of work that will not have height requirements- Informed her viewer will go into detail and analyze where she is best suited based on shoot, height, etc. Kristie G - 08/21/2026 15:19 - Changed confirmed from No to Half

What happens next

  1. Read the evidence and decide the position Customer service
  2. Decide the outcome Management must be done to close
  3. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-28

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