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Wants out of the contract · Says they were misled or lied to

Marcella Oyadiji T3994600

Out of the contract via Phone Direction not recorded not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Zion Oyadiji
Marcella Oyadiji
Boston
Naomi W
2026-06-27
2026-08-28
$4,000
$725
$4,000
23d ago
23d ago
Phone
crm-note

What has happened so far

Marcella Oyadiji complained on 2026-08-28 by phone — 23 days ago. They signed for $4,000 and have paid $800, 2 of 2 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-28 intake scan logged on the desk
  2. 2026-07-15 Kendrick P Client called saying they no longer want to move forward and want to cancel; however, I explained that she has signed a non-cancellable financing agreement. She says that if she was aware of (in writing)
  3. 2026-07-02 Steph A Marcella Oyadiji Jul 1, 2026, 8:49?PM (12 hours ago) to me Hello Stephani, Thank you for your reaching . I am writing to inform you that I am experiencing difficulties logging into my accoun (in writing)
  4. 2026-07-01 Steph A called/ discussed/ all good sent next steps with agencies
  5. 2026-06-30 Steph A left vm
  6. 2026-06-29 Natalia Granado Recurring set
  7. 2026-06-29 Emmanuel R MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  8. 2026-06-23 Jill S Fully confirmed. Dad and brother are also coming Jill S - 06/23/2026 13:05 - Changed confirmed from Attempted to Full
  9. 2026-06-23 Jill S Conf: lvm/txtd Jill S - 06/23/2026 12:22 - Changed confirmed from No to Attempted
  10. 2026-06-15 Jill S Mom works full time and is brining him. She thinks he will do great becasue he loves taking pictures and has a great personlaity. He has never modeled before and they are aware pkgs start at
Cancel contract, Misled, Buyer's remorse, Complaint form, We offered, Unhappy
Emily L - 08/28/2026 11:14 AGain repeated she felt scammed I asked why *the person she met with was very convincing and made it seem like in 3 weeks something would happen. ( kept repeating this) Client felt misled --the $400 was never presented to her and for her budget was much better She said I could run the card again I tried to encourage her and give it time as well that we are still here for her

Evidence gathered 2026-09-19

How they pay
2026-08-28 $75
2 of 2 · $150
0
$650
$1,200
—
Square has taken $750 3 payments, 2026-06-27 to 2026-08-28 · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 2 — emails and anything quoted back, in full
  • Kendrick P 2026-07-15 15:25
    Client called saying they no longer want to move forward and want to cancel; however, I explained that she has signed a non-cancellable financing agreement. She says that if she was aware of the fact that she couldn't cancel, she wouldn't have moved forward. I explained that it is reviewed at the viewing and mentioned in the signed contract; however, she feels like this should have been mentioned to her. I offered to reduce her account to 2000 because she has images and website; however, she was not satisfied and wants to be reduced more. After further review, I explained that this is the best we can offer, as we are reducing the account to an amount less than what she agreed to and also offering a refinance for 12 months. I offered to reduce the account to 2000 and with the amount of 650 already paid this wuld make the remaining blance 1350 I also want to refinance the account for 18 months lowering the monthly payments down to 75 monthly. She accepted the offer --------------------- Client Name:Marcella Oyadiji Model Name: Zion Oyadiji REF# T3994600 Total Package Amount: $4000.00 Amount to date: $650 Date of Shoot: 06/27/26 Date of Complaint: 07/15/26 Sales Sheet: Y ------------------------------ Finance + Recurring + Reduction + Sales sheet + Production sheet + CI ------------------------------ I emailed Inquiries Studio <inquiries@studio-1.us> 3:24?PM (0 minutes ago) to marcellaoyadiji Hello Marcella, As discussed, I have applied the adjustment to reduce your total package price to $2,000. With the $650 you have already paid applied toward the account, your new remaining balance is $1,350. I have also refinanced the remaining balance over 18 months, reducing your monthly payments to $75.00 per month. I'm glad I was able to assist you today. If you have any further questions or concerns, please don't hesitate to reach out. I'll be happy to help. Kind Regards, Kendrick
  • Steph A 2026-07-02 09:19
    Marcella Oyadiji Jul 1, 2026, 8:49?PM (12 hours ago) to me Hello Stephani, Thank you for your reaching . I am writing to inform you that I am experiencing difficulties logging into my account. When I attempt to reset my password, I am unable to receive the email that is sent to me. I have also checked my spam folder. Would you be able to assist me with this issue? Thanks, Marcella Sent from my iPhone On Jul 1, 2026, at 10:02?AM, Stephani <stephani.studio.one@gmail.com> wrote: ? <Kids Casting profile.png> <Instagram KIDS.png> Stephani 9:18?AM (0 minutes ago) to Marcella Hello, Thank you for your email. Could you elaborate a little further on what exactly you are logging into to receive that error message? If it's the portal for your account sent by our production department, then please reach out to production, you could reach them at production@studio-1.us. If you are having any issues with Kids casting then you will have to reach out to their customer support number or chat. I could provide you with that information if you need it.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 7
  • Steph A 2026-07-01 10:02
    called/ discussed/ all good sent next steps with agencies
  • Steph A 2026-06-30 09:35
    left vm
  • Natalia Granado 2026-06-29 15:04
    Recurring set
  • Emmanuel R 2026-06-29 13:42
    MAPS Studio: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images.
  • Jill S 2026-06-23 13:05
    Fully confirmed. Dad and brother are also coming Jill S - 06/23/2026 13:05 - Changed confirmed from Attempted to Full
  • Jill S 2026-06-23 12:22
    Conf: lvm/txtd Jill S - 06/23/2026 12:22 - Changed confirmed from No to Attempted
  • Jill S 2026-06-15 16:27
    Mom works full time and is brining him. She thinks he will do great becasue he loves taking pictures and has a great personlaity. He has never modeled before and they are aware pkgs start at $399, to be prepared to make a financial decision the day of the shoot.

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-28

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