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No photos / product wrong or not delivered

Marcy Reeves F4005608

Their product via Outreach — we called them Waiting on the client · 23d not confirmed as a complaint yet
$4,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

JaLeea Reeves
Marcy Reeves
Orlando
Audra T
2026-07-13
2026-08-28
$4,000
$2,213
$4,000
23d ago
23d ago
Outreach — we called them
crm-note

What has happened so far

Marcy Reeves complained on 2026-08-28 by outreach — we called them — 23 days ago. They signed for $4,000 and have paid $2,213, 1 of 1 instalments. Square has actually taken $2,375 — $163 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. We answered last, 23 days ago. The ball is with them.

  1. 2026-08-28 intake scan logged on the desk
  2. 2026-07-29 Alejandro P I called the client to book the reshoot that was offered by Mana with my approval, but she did not answer, so I left a VM.
  3. 2026-07-20 Ronnie K Client texted: Sunday, Jul 19 I don't think my pictures are good enough to put out there. Was told to do nothing to hair because you guys were gunna do it, but did nothing so hair looks terr
  4. 2026-07-16 Mariana N went over next steps, email sent, all ok! she wants a reshoot as her daughter's hair was not properly done, told her that we would review the pictures and someone would reach out to her. gav
  5. 2026-07-14 Mariana N no answer lvm email sent
  6. 2026-07-14 David M Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do
  7. 2026-07-14 Natalia Granado Recurring set
  8. 2026-07-13 Audra T super sweet momma! went over contract. thank you!!!
  9. 2026-07-06 David P They just moved from Kansas 3 months ago. Mom Marcie also has a 14 year old boy. Marci works full time from home is a customer service representative for a factory out of Kansas. Jaleea is v
No photos
Alejandro P - 08/28/2026 10:35 I called the client and left a VM regarding the reshoot.

Evidence gathered 2026-09-19

How they pay
2026-08-15 $163
1 of 1 · $163
0
$2,050
$1,788
—
Square has taken $2,375 4 payments, 2026-07-06 to 2026-08-15 · 1 scheduled, not charged
The CRM shows $2,213 — Square is $163 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Alejandro P 2026-07-29 16:56
    I called the client to book the reshoot that was offered by Mana with my approval, but she did not answer, so I left a VM.
  • Ronnie K 2026-07-20 10:40
    Client texted: Sunday, Jul 19 I don't think my pictures are good enough to put out there. Was told to do nothing to hair because you guys were gunna do it, but did nothing so hair looks terrible 9:32 AM /// Forward to inquiries Attn: Alejandro
  • Mariana N 2026-07-16 13:04
    went over next steps, email sent, all ok! she wants a reshoot as her daughter's hair was not properly done, told her that we would review the pictures and someone would reach out to her. gave sticky to alejandro.
  • Mariana N 2026-07-14 16:01
    no answer lvm email sent
  • David M 2026-07-14 13:49
    Studio-1: Your images have been sent and are now available in your Portal! Please sign into usa-models.com/login to view your dashboard and download the images. For security purposes, we do not have access to your password. If this is your first time logging in, or if you do not remember your password, please use the Forgot Password option on the login page to create or reset your password. Please note that the files may take up to an hour to populate from the time this message is sent out.
  • Natalia Granado 2026-07-14 12:24
    Recurring set
  • Audra T 2026-07-13 15:28
    super sweet momma! went over contract. thank you!!!
  • David P 2026-07-06 15:50
    They just moved from Kansas 3 months ago. Mom Marcie also has a 14 year old boy. Marci works full time from home is a customer service representative for a factory out of Kansas. Jaleea is very photogenic, has dimples, plus her curly hair, and really enjoys and has fun with anything she does. She is also very into sports, she loves soccer ( Rinaldi is her favorite ), basketball, swimming, and loves to dance. **Client is aware pkgs start at $399 and to be prepared to make a financial decision the day of the shoot.** David P - 07/10/2026 13:39 - Changed confirmed from No to Full

What happens next

  1. Check portal access Customer service
  2. Check production status Production
  3. Deliver it Production must be done to close
  4. Confirm with the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-28

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