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Wants out of the contract

Elle Obiakor D4041159

Out of the contract via Not recorded Direction not recorded not confirmed as a complaint yet
$3,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

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Ezugo Obiakor
Elle Obiakor
Dallas
Elly R
2026-08-27
2026-08-27
$3,000
$450
$3,000
24d ago
24d ago
Not recorded
crm-note

What has happened so far

Elle Obiakor complained on 2026-08-27 — 24 days ago. They signed for $3,000 and have paid $450, with no instalment plan started. Square has actually taken $0 — $450 less than the ledger shows. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-27 Elly R Thanks Jill! Husband not too on board but mom really wants this so she went ahead and stared. Understands can not cancel
  2. 2026-08-27 intake scan logged on the desk
  3. 2026-08-24 Jill S Fully confirmed. And CRAP, I accidentally booked a 4 yo at 3:30. I just realized it when confirming; for some reason I thought he was 7. I tried to get them in earlier during confirmation, b
  4. 2026-08-21 Jill S Mom owns her own hair studio. Dad is from Nigeria. Mom is very excited to bring him because she loves styling his outfits, he is very mature for his age and she believes he will kill it in t
Cancel contract
Elly R - 08/27/2026 18:27 Thanks Jill! Husband not too on board but mom really wants this so she went ahead and stared. Understands can not cancel

Evidence gathered 2026-09-19

How they pay

No instalments scheduled — finance has not started. $450 taken up front, $2,550 outstanding.

never
0 of 0 · $0
0
$450
$2,550
—
Square has taken $0 0 payments · 1 scheduled, not charged
The CRM shows $450 — Square is $450 lower. Check before quoting a balance to this client.
Correspondence with the client 0 — emails and anything quoted back, in full

No email or quoted message on this account.

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 3
  • Elly R 2026-08-27 18:27
    Thanks Jill! Husband not too on board but mom really wants this so she went ahead and stared. Understands can not cancel
  • Jill S 2026-08-24 13:04
    Fully confirmed. And CRAP, I accidentally booked a 4 yo at 3:30. I just realized it when confirming; for some reason I thought he was 7. I tried to get them in earlier during confirmation, but mom said she already made arrangements. Jill S - 08/24/2026 13:04 - Changed confirmed from No to Full
  • Jill S 2026-08-21 13:24
    Mom owns her own hair studio. Dad is from Nigeria. Mom is very excited to bring him because she loves styling his outfits, he is very mature for his age and she believes he will kill it in the studio. Client is aware pkgs start at $399 and to be prepared to make a financial decision the day of hte shoot

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-27

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