← Back to the board
Asked for a reduction · We offered a reduction

Merly Navarrete P2167625

Money off via Text Direction not recorded not confirmed as a complaint yet
$2,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Khristyan Marrero
Merly Navarrete
Maps A
Josie R
2024-07-05
2026-08-26
$2,000
$1,100
$2,000
25d ago
25d ago
Text
crm-note

What has happened so far

Merly Navarrete complained on 2026-08-26 by text — 25 days ago. They signed for $2,000 and have paid $1,200, 10 of 10 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-26 intake scan logged on the desk
  2. 2026-06-16 Charles C payment of $100.00 received, restarted recurring.
  3. 2026-06-15 Charles C Called client and she wanted me to email her an invoice for $100.00, emailed invoice.
  4. 2026-06-15 Charles C Client emailed: Favor llamarme para hacer el pago on line (in writing)
  5. 2025-11-25 Caet W sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment
  6. 2025-11-12 Caet W sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment
  7. 2025-07-17 Charles C Called client back and told her there would be no extra discount, client updated the card on file and made a payment of $75.00 towards the balance, updated ledger. Restarted recurring for th
  8. 2025-07-17 Charles C Called client back and she said she will make a payment of $100.00 but she still asked for another discount, at first I told her No but she wants me to ask a manager and call her back.
  9. 2025-07-01 Caet W SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  10. 2025-06-30 Caet W sent txt + em: This is regarding your portfolio package with our studio. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please sub (in writing)

20 earlier entries — the whole thread is under Evidence below.

Wants cut, We offered
Caet W - 08/26/2026 08:39 sent txt + em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:2a532d5c-5769-44ee-b165-d3754656bddf 929-263-2159 finance@mapsstudio.nyc Studio West 38 / Apex Studios / MAPS Studio

Evidence gathered 2026-09-19

How they pay
2026-08-28 $100
10 of 10 · $1,000
0
$200
$300
—
Square has taken $1,200 11 payments, 2024-07-05 to 2026-07-19 · 1 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 4 — emails and anything quoted back, in full
  • Charles C 2026-06-15 10:08
    Client emailed: Favor llamarme para hacer el pago on line
  • Caet W 2025-06-30 12:21
    sent txt + em: This is regarding your portfolio package with our studio. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:427983c5-cd02-4f6c-9844-94d7af0ba140 929-263-2159 finance@west-38.com Studio West 38 / Apex Studios / MAPS Studio
  • Nathon R 2024-07-29 13:31
    Merly Navarrete Fri, Jul 26, 12:10?PM (3 days ago) to me Hi! Khristyan have 9 years old Photo Studio Group: Your updated zCard has been sent out via email from production.studio1.west38@gmail.com. Please check your inbox or spam. Thanks you
  • Shawn C 2024-07-26 11:04
    Photo Studio Group: Your website and zCards have been sent out via email from production.studio1.west38@gmail.com.  Please check your inbox or spam.
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 25
  • Charles C 2026-06-16 09:33
    payment of $100.00 received, restarted recurring.
  • Charles C 2026-06-15 10:09
    Called client and she wanted me to email her an invoice for $100.00, emailed invoice.
  • Caet W 2025-11-25 13:30
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/invtmp:c86f0411-6905-4f19-bd5f-ad9a0d884b30 MAPS Studio
  • Caet W 2025-11-12 09:19
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/invtmp:c86f0411-6905-4f19-bd5f-ad9a0d884b30 MAPS Studio
  • Charles C 2025-07-17 15:27
    Called client back and told her there would be no extra discount, client updated the card on file and made a payment of $75.00 towards the balance, updated ledger. Restarted recurring for the 10th of every month for $100.00.
  • Charles C 2025-07-17 12:42
    Called client back and she said she will make a payment of $100.00 but she still asked for another discount, at first I told her No but she wants me to ask a manager and call her back.
  • Caet W 2025-07-01 12:56
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Caet W 2025-06-17 12:27
    resent delinquent notice
  • Caet W 2025-06-05 09:55
    resent delinquent notice
  • Caet W 2025-05-28 12:00
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/inv:0-ChCtirzolKS490ETFYzMwrAGELEL MAPS Studio
  • Charles C 2025-05-05 15:50
    Sent 30 day.
  • Alejandro P 2025-01-23 16:05
    Client mother called in to take advantage of the discount offer. She agreed to 12 payment of 108.33$. Ledger was updated.
  • Charles C 2025-01-07 11:45
    Client (Spanish Speaker) called saying that she regrets placing the order for the package because she has no funds for it and has never made a payment since she was here, I informed her oof the discount offer but client agreed that while it a nice offer she has no money so I texted her the email for finance.
  • Caet W 2025-01-07 10:01
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Caet W 2025-01-03 09:14
    txt + em re: discount deadline
  • Caet W 2024-12-20 10:14
    emailed f/u re: reduction
  • Caet W 2024-11-27 12:19
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $1,800 Discount Offer: $500 New Balance: $1,300 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $200 discount toward your payoff balance.
  • Charles C 2024-09-26 11:06
    Sent 90 day.
  • Charles C 2024-08-20 15:04
    Sent 60 day.
  • Charles C 2024-07-24 15:31
    Sent 1st payment decline.
  • Nathon R 2024-07-08 11:28
    Photo Studio Group: your images and model guide have been sent out. Expect it in your inbox or spam folder in 30 min. Please search “DropBox Transfer” in your email.
  • Aneisha V 2024-07-01 14:43
    Called to confrim appt , she wanted to change the date i went to check i let her know she cannot move her appointment because she didn't put her deposit down - AV Aneisha V - 07/01/2024 14:43 - Changed confirmed from No to Full
  • Aneisha V 2024-07-01 14:43
    she confrim her appt - AV
  • Monica E 2024-06-24 19:14
    ***Client is aware we ARE NOT an agency, that prices start at $399 and needs to make a decision on the day of the shoot. We reviewed outfits and photo shoot preparations.
  • Monica E 2024-06-24 19:06
    WHY MODELING: Mom believes he is a cute a kid and wants him to try this opportunity OCCUPATION: mom own a convenience store works it full time HOBBIES: loves to play video games, very friendly & noble kid, very good vibe kid OTHER NOTES: from Venezuela, in the states only 6 years Mom speaks very little English & will take her 25 year old daughter to translate for her

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-26

Pick your name at the top of the page to work this case.