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Wants out of the contract · Asked for a reduction

Anitta Koch B2808321

Out of the contract via Not recorded Direction not recorded not confirmed as a complaint yet
$1,500
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Anitta Koch
Anitta Koch
Maps B
Alex S
2025-09-13
2026-08-26
$1,500
$700
$1,500
25d ago
25d ago
Not recorded
crm-note

What has happened so far

Anitta Koch complained on 2026-08-26 — 25 days ago. They signed for $1,500 and have paid $700, 2 of 2 instalments. Square has actually taken $1,370 — $670 more than the ledger shows. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-26 intake scan logged on the desk
  2. 2026-08-13 Caet W emailed f/u re: reduction
  3. 2026-08-06 Caet W SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $800 Discount Offer: $300 New Balance: $500 Additional discount
  4. 2026-06-15 Emily L on DND
  5. 2025-12-17 Caet W client emailed: As per the contract, it also states that you can cancel it upon the companies approval. I cannot afford that, I have no income and am not currently employed. I am also in the (in writing)
  6. 2025-12-16 Caet W client emailed: I am so sorry about this. Unfortunately the transaction declined because I simply can no longer afford this and I am currently unemployed with no source of income. I am left (in writing)
  7. 2025-10-28 Emmanuel R Client email Oct 24, 2025, 4:06?PM: Good day, Please see below measurement to be filled into the zCard please: Height: 5’8’’ Chest (Bust): 34 inches Waist: 29 inches Hips: 40 inches I look f
  8. 2025-09-22 Emmanuel R Client email Sep 19, 2025, 4:32?PM: Good day, Thank you for sending me the card. I would just like to ask why my measurements are left blank if they were taken at the photoshoot last Saturda
  9. 2025-09-19 Emmanuel R MAPS Studio: Your zCards have been sent out via email from production.studio1.west38@gmail.com. Please search “B2808321” in your email search bar (in writing)
  10. 2025-09-15 Emmanuel R MAPS Studio: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.

2 earlier entries — the whole thread is under Evidence below.

Cancel contract, Wants cut, We offered
…. I had to relocate back to home country, because I was no longer working and could no longer afford living in the USA. I really do apologize for all the inconvenience that has been caused, however there is really nothing that I can do towards this. responded: Thank you for your email. Unfortunately we are not able to cancel the balance as all materials were delivered to you. If you're unable to provide payment toward the balance, the debt will be referred to a third-party agency for collection purposes.

Evidence gathered 2026-09-19

How they pay
2025-11-13 $100
2 of 2 · $200
0
$500
$800
—
Square has taken $1,370 8 payments, 2023-03-15 to 2025-10-13 · 8 scheduled, not charged
The CRM shows $700 — Square is $670 HIGHER. Check before quoting a balance to this client.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Caet W 2025-12-17 08:21
    client emailed: As per the contract, it also states that you can cancel it upon the companies approval. I cannot afford that, I have no income and am not currently employed. I am also in the process of moving back to my home country (South Africa) so my bank account will be closed. In my consultation with Alex after the photoshoot, I was also promised a website page where I can just apply for gigs, I have not gotten that so don’t say that all promises that were ,made in the contract has been delivered because that is a straight up lie!! I don’t know what else to tell you other than I cannot afford it even if you reduced the monthly payment, I am not employed and in the process of finalizing things in the USA before moving back to SA. I trust that this is in order and that I cancel it. responded: Yes, but as the company is denying the request to terminate based on the fact that all materials have been delivered to you in full, this term is not applicable at this time. And the resources were sent within the Talent Guide, which was delivered alongside your images. We'll have this resent so that it's fresh in your inbox. And while we understand your circumstances, the balance cannot be waived for services that have been rendered to you in full.
  • Caet W 2025-12-16 08:41
    client emailed: I am so sorry about this. Unfortunately the transaction declined because I simply can no longer afford this and I am currently unemployed with no source of income. I am left with no choice but to cancel my agreement with the company simply because I cannot pay it. I am incredibly sorry for any inconvenience this may have caused. responded: Thank you for your email. Please find your order contract attached. As outlined in the agreement, the order is non-cancelable once executed. Please note also that all materials outlined in the service contract have been produced and released to you in full. Due to this, we cannot cancel the order. At this time, we can lower your monthly payments down to $66.67 moving forward. We do hope this helps.
  • Emmanuel R 2025-09-19 16:28
    MAPS Studio: Your zCards have been sent out via email from production.studio1.west38@gmail.com. Please search “B2808321” in your email search bar
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 8
  • Caet W 2026-08-13 09:33
    emailed f/u re: reduction
  • Caet W 2026-08-06 11:17
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $800 Discount Offer: $300 New Balance: $500 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $100 discount toward your payoff balance.
  • Emily L 2026-06-15 15:37
    on DND
  • Emmanuel R 2025-10-28 13:12
    Client email Oct 24, 2025, 4:06?PM: Good day, Please see below measurement to be filled into the zCard please: Height: 5’8’’ Chest (Bust): 34 inches Waist: 29 inches Hips: 40 inches I look forward to the updated zCard. . Updated zCard
  • Emmanuel R 2025-09-22 15:15
    Client email Sep 19, 2025, 4:32?PM: Good day, Thank you for sending me the card. I would just like to ask why my measurements are left blank if they were taken at the photoshoot last Saturday? Looking forward to your earliest response. . Response: Thanks for your email. Unfortunately, it seems like the the file containing your measurements was corrupted. We're unable to get the information. If you're able to send them to us, please do so and we'll update your materials.
  • Emmanuel R 2025-09-15 11:59
    MAPS Studio: Your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email.
  • Veronica H 2025-09-15 11:14
    recurring set
  • Christopher M 2025-09-02 15:52
    Name: Anitta Koch Height: 5'8" Weight: 140 lbs About Anitta: Anitta is a full-time nanny with a strong background in the modeling industry. She’s taken modeling classes and worked with multiple companies and agencies over the years. She even had the opportunity to model for Udo Spreitzenbaith and currently serves as a brand ambassador for a company. Although she stepped away from agency representation in the past due to high costs outweighing the income, her passion for modeling has never faded. She’s now looking to re-enter the industry on a part-time basis and work her way toward her ultimate dream: walking the runway. Anitta is an active, energetic person who prefers dynamic physical activities like tennis, running, and trampolining over the gym, as they give her a sense of freedom. Despite her experience, she has never had the chance to put together a full portfolio—but she’s excited to build one as she restarts her journey in modeling. Is she currently signed to an agency? No Why does she want to get into fashion? It’s always been her dream to pursue a career in fashion and runway modeling. Is she a team player? Yes Does she have a portfolio? No, not yet. Christopher M - 09/10/2025 11:54 - Changed confirmed from No to Full

What happens next

  1. Call the client Customer service
  2. Offer retention Customer service
  3. Confirm in writing to the client Customer service must be done to close

Who has had it

  • intake scan logged 2026-08-26

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