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Asked for a reduction · We offered a reduction

Devon Rhoden B2176248

Money off via Email Direction not recorded not confirmed as a complaint yet
$2,000
nobody is holding this
Who are you? Pick your name so this desk can record that you read it and what you did.

What are you doing about it?

Calling them Today, on the number on file. Emailing them Replying in writing. Making an offer A reduction or a revised plan — record it below. Checking something first The account, the product, the contract. Not with the client yet. Passing it on It belongs with another team — hand it over below. Waiting on them The ball is with the client. Set a date to chase. Leaving it for now A deliberate decision to do nothing yet. Needs a reason and a date to look again. It is finished Nothing outstanding — close it below.

Pick your name above and these become clickable.

Devon Rhoden
Devon Rhoden
Maps B
Amanda Jones
2024-07-13
2026-08-26
$2,000
$1,150
$2,000
25d ago
25d ago
Email
crm-note

What has happened so far

Devon Rhoden complained on 2026-08-26 by email — 25 days ago. They signed for $2,000 and have paid $1,200, 10 of 10 instalments. Nobody is holding it. Nobody has recorded reading it. Nothing on file says who spoke last.

  1. 2026-08-26 intake scan logged on the desk
  2. 2026-08-10 Veronica H he is aware that the next payment is due on 8/18 and he is ok with that
  3. 2026-08-10 Veronica H Client called to make a payment of $50.00
  4. 2026-05-11 Veronica H Client called to make a payment of $50.00
  5. 2026-04-03 Charles C Client called to make a payment of $50.00 towards the balance.
  6. 2026-03-19 Charles C Called both numbers for client in regards to the past due, unable to leave vm for both.
  7. 2026-02-18 Veronica H client called to make payment of $25 and to also set up monthly payments of $52.50 starting on 3/18 he also updated cc info
  8. 2026-02-02 Charles C called client back and he explained that he was in the hospital and he just got out and he had a loss in the family and in debt for medical bills, I proposed that we can lower the recurring
  9. 2025-10-01 Caet W model called to pay $100
  10. 2025-10-01 Caet W SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS

21 earlier entries — the whole thread is under Evidence below.

Wants cut, We offered, Hardship
Caet W - 08/26/2026 08:36 sent em: This is regarding your portfolio package with MAPS studio. No payment has been submitted toward your account within the past 60 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:5b1163d1-f5e5-4352-a744-94c150df35ab 929-263-2159 finance@mapsstudio.nyc Studio West 38 / Apex Studios / MAPS Studio

Evidence gathered 2026-09-19

How they pay
2026-08-31 $50
10 of 10 · $950
0
$250
$300
—
Square has taken $1,250 13 payments, 2024-07-11 to 2026-08-31 · 19 failed · 1 scheduled, not charged
Agrees with the CRM.
Each mark is one instalment, oldest first — filled paid, red missed, hollow still to come.
Correspondence with the client 3 — emails and anything quoted back, in full
  • Caet W 2025-09-30 16:38
    sent txt + em: This is regarding your portfolio package with our studio. No payment has been submitted toward your account within the past 90 days, since your account was reduced. Please submit your payment using the invoice link provided below to avoid the account going into default and possibly being sent for collection. https://app.squareup.com/pay-invoice/invtmp:13351850-b0a1-4180-a24e-4f74c0694bd0 929-263-2159 finance@mapsstudio.nyc Studio West 38 / Apex Studios / MAPS Studio
  • Caet W 2025-05-27 09:31
    client emailed: Good afternoon. This is Devon Rhoden. I am reaching out to inform you that there has been hectic scheduling and tragic occurrences that happened in my family. My phone number is 347-558-0644 responded: Thank you for your email. Please feel free to contact our office directly at your convenience at 929-263-2159 for assistance.
  • Aneisha V 2024-08-02 15:20
    Photo Studio Group: Your zCard has been sent out via email from production.studio1.west38@gmail.com. Please check your inbox or spam
Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 27
  • Veronica H 2026-08-10 16:53
    he is aware that the next payment is due on 8/18 and he is ok with that
  • Veronica H 2026-08-10 16:52
    Client called to make a payment of $50.00
  • Veronica H 2026-05-11 12:29
    Client called to make a payment of $50.00
  • Charles C 2026-04-03 14:39
    Client called to make a payment of $50.00 towards the balance.
  • Charles C 2026-03-19 12:41
    Called both numbers for client in regards to the past due, unable to leave vm for both.
  • Veronica H 2026-02-18 14:12
    client called to make payment of $25 and to also set up monthly payments of $52.50 starting on 3/18 he also updated cc info
  • Charles C 2026-02-02 15:55
    called client back and he explained that he was in the hospital and he just got out and he had a loss in the family and in debt for medical bills, I proposed that we can lower the recurring to $52.50 a month and client accepted and he will try to make a $20.00 next week to remove him form collections.
  • Caet W 2025-10-01 11:57
    model called to pay $100
  • Caet W 2025-10-01 10:34
    SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
  • Caet W 2025-09-17 11:32
    resent delinquent notice
  • Zachary L 2025-09-10 14:23
    sent 60 days
  • Caet W 2025-09-09 13:15
    sent txt + em: Kindly note your account is currently 60 days past due after having received a courtesy discount. Please bring your account current by submitting your recently missed payment using the invoice link below to prevent your account and balance from being referred for collections. https://app.squareup.com/pay-invoice/invtmp:ff4af15c-e1d4-4c3b-aef5-67e91a82d091 MAPS Studio
  • Charles C 2025-08-04 12:02
    Sent 30 day.
  • Veronica H 2025-06-05 09:49
    client called to make payment of $100 towards his discounted package, updated ledger
  • Caet W 2025-06-05 08:10
    txt + em re: discount deadline
  • Charles C 2025-05-27 15:20
    Called client in regards to the vm he left and client said he will try to make a payment for June for at least $100.00, he will call to make the payment.
  • Caet W 2025-05-22 09:24
    emailed f/u re: reduction
  • Caet W 2025-05-05 12:32
    SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $1,225 Discount Offer: $500 New Balance: $725 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $200 discount toward your payoff balance.
  • Charles C 2025-04-03 16:18
    sent 90 day.
  • Charles C 2025-03-05 11:26
    Sent 60 day.
  • Charles C 2025-02-04 12:34
    Sent 30 day.
  • Charles C 2024-11-05 15:05
    Sent 60 day.
  • Charles C 2024-10-01 14:34
    Sent 30 day.
  • Charles C 2024-07-15 14:07
    recurring set.
  • Nathon R 2024-07-15 11:38
    Photo Studio Group: your images and model guide have been sent out. Expect it in your inbox or spam folder in 30 min. Please search “DropBox Transfer” in your email.
  • Diane B 2024-07-12 11:26
    Confirmation call placed & successfully accomplished. Devon's prepared.
  • Diane B 2024-07-11 12:14
    freelance graphic designer attended briarcliffe college long island has two kids likes to write poetry, spoken word, & great acting exercises at home with weight, basketball, soccer. 6 feet tall. Read the Terms & Conditions Erica S - 07/11/2024 15:43 - Changed confirmed from No to Full

What happens next

  1. Establish their position Debt collection
  2. Make the offer Debt collection
  3. Confirm the new amount in writing Debt collection must be done to close

Who has had it

  • intake scan logged 2026-08-26

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