Evidence gathered 2026-09-19

How they pay

Correspondence with the client 22 — emails and anything quoted back, in full

• Caet W 2026-06-19 07:56
  client emailed: I understand, I will not have any form of payment until the 22nd. Iv had to step away and financial help with two family members funerals. I don’t want to go through collections, I understand but it’s been a tough month financially and with my paychecks being messed up and dealing with two deaths. I can’t make a payment before 20th as you stated. Again I will have some payment on the 22nd. Please let me know. responded: We can definitely provide until the 22nd to assist you. Please call us by that time at 954-369-2372 for direct assistance with a representative.
• Caet W 2026-06-16 08:08
  client emailed: Goodmorning, I still did not receive my paycheck, it’s been an on going investigation on there end. Can I make a promise to make a payment for next month? responded: We cannot postpone your payments by another month. No payment has been made since February, even after we provided you with a courtesy $750 discount to alleviate your balance. Your account was scheduled for collections by May 27th but we have held off taking this action in an effort to work with you. Some form of payment must be submitted before June 20th to avoid the account being referred for collections.
• Charles C 2026-06-12 16:34
  Client emailed: Thank you. However I just got word that I will be getting the incorrect funds which is less then I’m suppost to. Is there a way I can make the payment 80$ instead this month?
• Caet W 2026-06-12 08:20
  client emailed: Goodmorning I have a payment due today however my paycheck has not yet cleared. responded: Thank you for your email. We have scheduled your payment to process tomorrow to allow you the time needed.
• Tyesha H 2026-03-17 10:15
  Client emailed: Deidra Knudson 10:09?AM (2 minutes ago) to me Thanks so much for getting back to me Let me get back to you guys on when I want to scheduale. I just recently had surgery and I want to wait until im fully healed before doing the shoot. Is the $550 offer continuous or is this for a limited time? ---------------- I emailed: Inquiries Studio 10:14?AM (0 minutes ago) to Deidra Hello Deidra, Thank you for your message, and I hope you’re recovering well from your surgery. The $550 is a one-time payment for a reshoot, and that would be the cost each time you’d like to schedule one. Whenever you’re fully healed and ready, just let us know—we’ll be happy to get you scheduled. Wishing you a smooth recovery, and I look forward to hearing from you soon! Kind Regards, Tyesha
• Tyesha H 2026-03-17 09:44
  Client emailed: Deidra Knudson <deidra.knudson@gmail.com> Mon, Mar 16, 3:40?PM (18 hours ago) to me Goodevening, I have bought the full package from you guys. I wanted to see if I can book another photoshoot for more photos?. If you do offer this what would be the cost? ---------------- I emailed: Inquiries Studio 9:44?AM (0 minutes ago) to Deidra Hello Deidra, Thank you so much for reaching out to the Studio! We’d be happy to have you back for another photoshoot. Reshoots are typically $800, but since you're already one of our valued clients with an existing portfolio, we're offering you a discounted rate of $550. This fee includes both the reshoot and the Selection of your best images from the session. A few key details: The reshoot includes 4 looks of your choice. Since you've already completed the foundational portfolio, feel free to get more creative with your outfits this time! There's no need to meet with a Consultant again—you already have all the materials you need. The $550 fee is non-refundable and is required at the time of booking. You’ll receive your Selection of images within 1-2 business days after the shoot. From there, you can choose which images to add to your portfolio. Let me know how you'd like to proceed and what time works best for a quick call to take your payment and confirm your appointment. Please don’t hesitate to reach out if you have any questions—I’m here to help! Kind Regards, Tyesha
• Caet W 2026-01-14 08:30
  client emailed: Thank you so much. Can you send the number in who to call to make my payment? responded: Thank you for your email. Please call our office at 954-369-2372 between 9am and 5pm Monday through Friday for assistance.
• Caet W 2026-01-13 08:06
  client emailed: To be 100 percent sure I can make the payment, the date I’m looking at is February 20th. Please let me know if this would work responded: A final extension will be provided to February 20th. Please be sure to submit payment no later than that time to remedy your account, or the debt will be referred for collections.
• Caet W 2026-01-12 08:16
  client emailed: As I tried to participate in the discount offer I fell short of funds. I am undergoing a surgery this week that will hinder me from work for a few weeks which again leaves me with no funds as I have to pay for the surgery. I understand you have a procedure and protocol for no payments. I have tried my best and have barely made withs end with my own bills to be able to make my payments to you guys. All I could say if I can guarantee a payment for next month. But I know you guys say I can’t keep going without making any more payments. So what that being said I guess if you can’t accept my guarantee of payment next month and you have to proceed on sending me to collections, then let me know the next steps so I can work towards the payments Will collections. Thank you for your time responded: Thank you for your email. Can you provide a projection date for February on when you feel you can proceed with your payments so we can better assist you?
• Caet W 2025-12-30 09:49
  client emailed: I did call and no answer. I don’t want to be told I didn’t call when I did and left a message responded: We're sorry to have missed your call. We did just call you back and leave a message. Feel free to call us today before 5pm at 954-369-2372.
• Caet W 2025-12-29 08:21
  client emailed: hello I have tried to call three times this week to get this payment set up for the discount offer. As it’s a holiday today I’m unsure if we’ll be able to get connected before my due date. Merry Christmas responded: We do show you called our Finance Department on the 23rd, but the call was done at 5pm and this is the time our office closes. Please call us today no later than 4:30pm to remedy your account.
• Caet W 2025-12-05 08:11
  client emailed: sorry for the late response. Thanks for all that info. So if I make the payment this month, then next month will reflect the discount? responded: That is correct. Please call our office at your earliest convenience at 954-369-2372 to speak with a representative who will gladly assist you.
• Caet W 2025-11-26 11:49
  client emailed: thank you. Just to confirm for the discount of my total, I need to make this months payment to be able to proceed with the discount correct? responded: A first payment is required before the discount can be applied to your account. You can refinance your payments in accordance with your new discounted balance.
• Caet W 2025-11-26 08:15
  client emailed: I thought I sent an email earlier this month but I have been struggling with making payments especially this month due to a big injury. I have to have surgery and funds are tight for even just that. I understand we had an agreement and I did see the discounted rate. Please give me a bit of grace and I can make some type of payment. responded: Thank you for your email. The discount offer is available until December 29th and payment options are available if you're unable to submit a full payment. Please contact our office at 954-369-2372 to speak with a representative who will gladly assist you.
• Caet W 2025-10-13 08:14
  client emailed: No you can keep my original date please.
• Caet W 2025-10-07 08:58
  client emailed: Hello I know iv missed a payment. I have have an unfortunate financial distress happen. I will be able to pay my October 26th payment responded: Thank you for the update. We show your payment is scheduled for the 28th. Would you like to move the billing date to the 26th moving forward?
• Caet W 2025-06-13 14:18
  client emailed: So sorry for the late response. But thank you! Yes my whole address including the zip code has changed New address 4901 Eastwood greens st. #301, fort Myers fl 33905 responded: Thank you for the information. We have updated your billing address associated with your Mastercard.
• Caet W 2025-06-13 08:12
  client emailed: I’m so sorry for not making payments. Money has been extremely tight and I have tried to do everything I could to make the payments. I will be able to make a payment this month on my billed date. Is this going to be okay? Also I have a new address. Do I change that with you or someone els? responded: Thank you for your email. We show your next payment is scheduled to commence on June 28th. You can continue with your payments at that time. As for your address, we would not require this information unless your billing zip code has also been changed and needs to be updated on your payment information.
• Tyesha H 2025-04-28 14:32
  Client emailed: Deidra Knudson 2:27?PM (4 minutes ago) to me Awesome thanks for all that information. I will think about the reshoot and get back to you. I got a contract from PMTM. Could you please look it over and tell me your thoughts? image0.png ---------------- Placed in Stephani's inbox for further assistance
• Tyesha H 2025-04-28 14:17
  Client emailed: From: Deidra Knudson <deidra.knudson@gmail.com> Date: Fri, Apr 25, 2025 at 7:17?PM Subject: Questions To: <production.studio1.west38@gmail.com> Hello, I do have a few questions. I have built a portfolio with you guys a few months back. I wanted to see what the process is to book another photoshoot to add to the website? What would it take to become a signed model? Are you guys still able to look over the contracts we get from agencies? Can’t wait to hear back. --------------- I emailed: Inquiries Studios 2:16?PM (0 minutes ago) to deidra.knudson Hello Deidra, Thank you for your email. Next Steps for Success! Once you receive your website, there are a series of videos that will help and guide you with the next steps. Click on Mentoring and you will see the complete dropdown. Please watch all the videos. These tutorials guide you on how to manage your website, how to apply to casting sites and agencies, the Model Guide, important information about pricing yourself out, contracts and much more. Once you have gone through all the tutorials please begin to apply to casting sites and agencies. These sites can be found on page 19 of the Model Guide under Must Look Sites. If you receive a contract or have questions regarding a casting offer and need further assistance, please reach out to us at: inquiries.studio1.west38@gmail.com You can definitely come back and have more pictures taken with us! Our reshoots are usually $800, but since you are already a client with us and have a portfolio built, we can give you a discount so the fee would be $550. This will cover both the reshoot and the Selection of images you will get afterwards, basically the best images from the whole photoshoot. The fee for the reshoot needs to be paid at the time of the booking and this fee is non refundable. On the day of your appointment you would come in and have 4 looks shot again. These looks will be entirely up to you. You can be more creative with your own outfits this time if you want to since you've already had the basic looks to build the portfolio on your first visit. This time around you don't have to go to the Consultant, you already have the materials you need and will be simply adding to them. You should receive your Selection of images 3-5 business days after your photoshoot, then you would pick the images you want to add to your portfolio. Let me know how you wish to proceed, and when is a good time to give you a call back to take the payment and book your reshoot. Do not hesitate to let me know if you have any questions. Wishing you much success! Kind Regards, Tyesha
• Alex Noblecilla 2025-03-04 12:05
  Studio-1: Your website and zCards have been sent out via email from production.studio1.west38@gmail.com. Please search M2452542 in your email search bar.
• Zachary L 2025-02-28 11:14
  Client emailed: Deidra Knudson <deidra.knudson@gmail.com> 11:02?AM (8 minutes ago) to Inquiries Goodmorning, I just wanted to confirm the card I have on file for my monthly payments? I might have to change depending on which card. ------------------------------------ I emailed: Inquiries Studios1 11:14?AM (0 minutes ago) to Deidra Good morning Deidra, I hope this email finds you well. The credit card we have on file ends in 0492 if you would like to change the card on file you would need to call our billing department at 954 369 2072. Kind Regards, Zachary

Email AI

Nothing here is tagged as Email AI — and it would not be: no note in the CRM carries an AI marker, and there is no automated author among the 246 people who write notes. So this cannot yet tell you whether Email AI handled this client. The moment Email AI stamps what it writes (anything will do — an [AI] prefix), its messages appear here and every past thread re-sorts on the next gather.

Internal notes 18

• Charles C 2026-06-12 16:34
  Emailed response: We have modified the amount to $80.00 as requested.
• Veronica H 2026-05-26 14:27
  client called to say she would start making payments on 6/12 she will also call to update cc info
• Veronica H 2026-02-20 16:08
  client called to make payment of $255
• Caet W 2026-01-07 10:13
  SENT EMAIL INDICATING CLIENT HAS 10 BUSINESS DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS
• Caet W 2026-01-06 10:00
  txt + em re: discount deadline
• Charles C 2025-12-30 09:38
  Called client in regards to the vm she left, left vm.
• Caet W 2025-12-15 11:41
  emailed f/u re: reduction
• Caet W 2025-11-25 11:14
  SENT OFFER FOR DISCOUNT TO REESTABLISH PMTS- HAS 30 DAYS TO CONTACT BEFORE ACCOUNT IS PLACED INTO COLLECTIONS Current Balance: $2,040 Discount Offer: $750 New Balance: $1,290 Additional discount offer: If a FULL PAYMENT is to be made, the studio will provide an additional $400 discount toward your payoff balance.
• Zachary L 2025-08-11 14:37
  Sent 30 day
• Charles C 2025-05-29 12:28
  Sent 60 day.
• Steph A 2025-05-02 14:56
  Yes, please email in the offer you have recieved.
• Alejandro P 2025-04-30 16:41
  30 days sent
• Grecia Martinez 2025-04-02 12:38
  Reciept Deidra Knudson 11:52?AM (41 minutes ago) to inquiries Goodmorning, Is there a way I can have my document that I signed with my payment plan and everything els that came on it? I never received one when I signed and payed --------------------------------------- Inquiries Studios1 Attachments 12:37?PM (0 minutes ago) to Deidra Good afternoon Deidra Thank you for your email Please see a copy of your contract attached at the bottom of this email Kind Regards, Grecia
• Charles C 2025-03-28 11:24
  Client called to say that the payment of $255.00 that came out today, was done on the wrong card so I updated the card on file and refunded the transaction that came out today and processed the payment of $255.00 with the new card. updated ledger.
• Federico S 2025-02-24 09:52
  WeTransfer Images Studio-1: your images and model guide have been sent out. Expect it in your inbox or spam folder in 20 min. Please search "WeTransfer" in your email. Please use a device, computer or laptop with sufficient hard drive space to download this link and access your files: https://we.tl/t-hjjOM1OuN5
• Alejandro P 2025-02-24 09:37
  Recurring set
• Teddy M 2025-02-12 11:01
  Jennifer D, Now M2452542 change Deidra to Sunday the 23rd @ 12 Teddy M - 02/12/2025 11:01 - Changed confirmed from Full to No Jennifer D - 02/13/2025 17:43 - Changed confirmed from No to Full
• Jennifer D 2025-02-07 11:50
  she has never modeled she is a personal trainer and power lift she is an Esthetician as well she lifts 400 she is photogenic and wants to do fitness modeling she want's to be on the cover of muscle magazine loves to work on trucks photography on the side of people, animals, nature Jennifer D - 02/10/2025 16:12 - Changed confirmed from No to Attempted Jennifer D - 02/10/2025 16:17 - Changed confirmed from Attempted to Full